Raffles Shenzhen 5 stars

Customer review rating (ALL Rating) 4.8/5 81 reviews

Raffles Shenzhen - Image 1
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T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, China

Description

Hotel extras

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • Fitness Centre with Technogym equipment, indoor swimming pool and personal training sessions.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

Our accommodation(s)

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

GPS:22.505775, 113.942252

Telephone
Fax +86 755 8666 8660

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  81 reviews

TripAdvisor Rating  5.0/5  3,167 reviews

Customer review rating 4.5/5

Andrew H. Families - Confirmed reviews ALL

Fantastic getaway for our anniversary. Service was top notch and great location

Dear Mr.H.,  Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are absolutely thrilled to hear that you enjoyed our top-notch service, exquisite accommodations, and fantastic location as part of your anniversary celebration. It is our utmost pleasure to know that we could contribute to making your special occasion memorable.  At the same time, we sincerely appreciate your mention of the internet connectivity, which scored 60 points. We apologize for any inconvenience this may have caused during your stay. Please know that we are continuously working to improve our services, including upgrading our network infrastructure to ensure a seamless experience for all our guests.  Your feedback is invaluable to us, as it helps identify areas where we can enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with an even more flawless experience.  Once again, thank you for choosing us for your anniversary getaway. We wish you many more joyful celebrations ahead!  Warmest regards,  Raffles Butler Team

Overall decent

TripAdvisor rating 4.0/5

Eric T TripAdvisor review

I wasn’t entirely sure about the location, but the overall atmosphere was pleasant. We checked three rooms, and unfortunately, all of them had a noticeable cigarette smell. That said, the value for the price was reasonable, and the cleanliness was decent. With regard to delivery, the bellman part was kind of slow. It was also nice that we didn’t hear any outside noise during our stay. Nathan was very welcoming and helpful- he quickly resolved a few issues and gave excellent travel advice around the city. I actually noticed there was a bug on a bath towel, but I actually forgot to mention it to Reception or housekeeping. The IRD food looked pre-made and they did not follow dietary requirements. They did resolve it by taking it off the room charge and ended up insisting a fruit platter sent as a token of apology. The IRD staff refused my request to open up the table entirely and I ended up extending the side of the dining table myself.

Dear Eric T, Thank you for sharing your feedback regarding your recent stay at Raffles Shenzhen. We appreciate your insights as they are invaluable in helping us enhance our guest experience. We are pleased to hear that you found our atmosphere pleasant and that Nathan provided you with welcoming service and helpful travel advice. However, I regret to learn about the cigarette odor in the rooms you inspected and the delay with bell service. Such experiences do not reflect our standards, and your comments will be taken into consideration for our ongoing improvements. Regarding the in-room dining experience, I apologize for the oversight concerning dietary requirements and the issues with table arrangements. We aim to ensure all guest requests are met with care and attention. Your concerns about the food presentation and service have been noted and will be reviewed with our team. A job-related training has also been arranged to the staff and we ensure the issue will not happen again in your next visit. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay and I will take care of your stay in person. Best regards, Raffles Shenzhen Robert Yip Executive Assistant Manager - Food & Beverage

Customer review rating 5.0/5

Vincent T. A. L. Business - Confirmed reviews ALL

We loved the grapes that was placed in our room and when we mentioned this to your gentleman manager (a tann looking guy, sorry i forget his name) he happily arranged them to be send to us!!!

Dear Mr. L., Thank you so much for taking the time to share your lovely comments. We are absolutely delighted to hear that you enjoyed the grapes in your room. It is always our goal to make our guests' stays special, and we are so pleased we could do that for you. Your kind words about our manager are especially appreciated. We have passed your compliments along to him and the entire team. It is thanks to dedicated staff members like him that we are able to create memorable experiences for our guests. The entire team looks forward to welcoming you back for another wonderful stay in the future. Warmest regards, Raffles Butler Team

Customer review rating 5.0/5

Tai W. D. A. Families - Confirmed reviews ALL

Awesome experience.

Dear Mr. A., Thank you for choosing Raffles Hotel and for taking the time to share your generous review. We are delighted to read that you found our location so well-suited for your explorations and that your stay with us amounted to an "Awesome experience." This is precisely the harmony we strive to create for our guests – unparalleled convenience complemented by impeccable service and timeless ambiance. Your kind words serve as a great encouragement to our entire team. We have shared your compliments with them, and they join us in thanking you. We look forward to the pleasure of welcoming you back for another exceptional stay in the not-too-distant future. Sincerely, Raffles Butler Team

Customer review rating 5.0/5

Pradeep I. Business - Confirmed reviews ALL

It was one of my top most hotel stay experiences. Everything was so well.

Dear Mr. I., Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that your stay ranks among your top hotel experiences. It's incredibly rewarding for our entire team to know that everything was to your satisfaction. Your kind words serve as a great motivation for us to continue delivering exceptional service. We truly appreciate your feedback and look forward to the pleasure of welcoming you back soon for another outstanding stay. Yours sincerely, Raffles Shenzhen Butler Team

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Other web-users rate our hotel

  • 369 reviews 9.3/10 Location
  • 935 reviews 9.3/10 Room
  • 1,231 reviews 9/10 Service
  • 7 reviews 0/10 WiFi
  • 451 reviews 9.7/10 Vibe
  • 277 reviews 8.8/10 Breakfast
  • 275 reviews 9/10 Comfort
  • 217 reviews 8.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.