Raffles Shenzhen 5 stars

Customer review rating (ALL Rating) 4.8/5 91 reviews

Raffles Shenzhen - Image 1
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T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, China

Description

Hotel extras

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • Fitness Centre with Technogym equipment, indoor swimming pool and personal training sessions.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

Our accommodation(s)

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

GPS:22.505775, 113.942252

Telephone
Fax +86 755 8666 8660

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  91 reviews

TripAdvisor Rating  5.0/5  3,424 reviews

Customer review rating 5.0/5

Joyce W. G. Business - Confirmed reviews ALL

I am honestly pleasantly surprised at how precise the staff remembered our breakfast orders, and the room is huge and clean

Not the best Raffles

TripAdvisor rating 3.0/5

liaox211 TripAdvisor review

Honestly just OK. We are Diamond member and went there as family. The hotel was good, room was good. But honestly, I cannot say that we received much service there. Definitely does not worth staying for the service. I have stayed in fairmont and Sofitel across China and their services are actually on par or even better than what you get in this Raffles. As a Diamond member, I also had experience that upgrades were better in Raffles, but don’t count on that in this Raffles.

尊敬的liaox211, Thank you for taking the time to share your feedback following your stay with us. We truly value your loyalty as a Diamond member and appreciate your candid comments. We are pleased to know that you found the hotel and room to your satisfaction, while at the same time we regret that the overall service experience did not fully reflect the distinctive level of care you associate with the Raffles name. At Raffles Shenzhen, our intention is always to deliver warm, intuitive and personalised service, especially for our most valued members. Your observations have been shared with the relevant teams as we continue to refine our service culture and consistency across all touchpoints, including recognition of member benefits. We sincerely hope you may consider giving us another opportunity in the future, so we may provide an experience more aligned with your expectations and the legacy of Raffles hospitality.

Nice!

TripAdvisor rating 5.0/5

Ella Z TripAdvisor review

Great experience in shenzhen, very welcoming, warm and nice hospitality

Dear 908ellaz, Thank you for choosing Raffles Shenzhen and for sharing your wonderful feedback. We are delighted to know that you had a great experience in Shenzhen and felt the warmth and genuine hospitality of our team. Creating a welcoming and memorable stay for every guest is at the heart of the Raffles spirit, and your kind words truly encourage us. We look forward to welcoming you back to Raffles Shenzhen for another exceptional stay.

Customer review rating 5.0/5

Bing-bing J. Families - Confirmed reviews ALL

The hotel was brand new with beautiful large rooms. From the moment we walked in, the staff made us feel very welcome and by the time we checked out on day 4, they were like our friends. As we haven't been back to SZ for a long time, we had so many questions navigating the city, the staff was incredibly patient helping us always. We loved our stay and look forward to coming back next year.

Dear Mrs. J., Thank you so much for taking the time to share such a heartfelt review of your recent stay with us. We are truly delighted to learn that you and your family had such a memorable experience and that our team—especially Naomi, Echo, Maddy, Claire, Riley, Clarissa, Qian, and Shirley—made you feel so warmly welcomed and supported throughout your visit. It means a lot to us to know that you appreciated our new facilities, spacious rooms, and the attentive service from our team. We are also grateful for your honest suggestions regarding the booking flexibility and Wi-Fi speed, which we will carefully review and improve upon. We cannot wait to welcome you and your family back next year and look forward to creating more wonderful memories together. Warm regards, Raffles Butler Team

good staff!

TripAdvisor rating 5.0/5

d s TripAdvisor review

Amy's service was great! She reven remembered how I liked my room cleaned and the drinks I wanted! Will definitely recommend and return again in the future!

Dear T7712CLds, Thank you for choosing Raffles Shenzhen and for sharing your kind feedback. We are delighted to hear that Amy’s thoughtful and attentive service made such a positive impression on your stay. Her attention to detail and ability to remember your personal preferences truly reflect the spirit of personalized service we strive to deliver. Your recommendation and intention to return mean a great deal to us. We look forward to welcoming you back for another memorable stay in the near future.

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Other web-users rate our hotel

  • 369 reviews 9.1/10 Location
  • 924 reviews 9.3/10 Room
  • 1,220 reviews 9/10 Service
  • 7 reviews 0/10 WiFi
  • 446 reviews 9.6/10 Vibe
  • 276 reviews 9/10 Breakfast
  • 222 reviews 8.6/10 Cleanliness

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