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Raffles Shenzhen

Customer review rating 4.9/5 269 reviews

ALLSAFE approved hotel

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Raffles Shenzhen
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+ 19 Services

Hotel extras

  • Labelled ALLSAFE

  • Five-star hotel near Shenzhen Bay Park with sp ectacular sea and skyline views

  • Gourmet cuisine ranging from Japanese and Chin ese classics to French patisserie

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • BAOAN INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 5 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 Meeting room(s)
  • Copy/print service availablePaying

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay
3008 Zhongxin Road
518054 shenzhen
china

Tel: +8675586668666

Fax: (+86)75586668660

Check-in from 15h00

Check out up to 12h00

  • By plane

    BAOAN INTL AIRPORT At 27km / 16 miles - Shuttle paying

GPS :22.505775, 113.942252

Our accommodation(s)

With sleek wooden floors and Chinese artworks set against a creamy palette, accommodations at Raffles Shenzhen are amongst the city's largest. Each one stuns with full-length bay and skyline panoramas, while suites include generous separate living areas. Our range of luxuriously appointed guestrooms & suites are complemented by the stunning view of the beautiful Shenzhen Bay and oversee Hong Kong. Guests' experiences are enhanced by unmatchable personalization, in an atmosphere of timeless elegance.

Deluxe King Bed City View

Accessible room
  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Twin Beds City View

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King Bed Sea View

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Twin Beds Sea View

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Premier City View Room

  • Max. number of persons: 3
  • Area: From 72 m² / 775 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Ambassador Suite

  • Max. number of persons: 3
  • Area: From 190 m² / 2045 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature Suite

  • Max. number of persons: 3
  • Area: From 261 m² / 2809 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Presidential Suite

  • Max. number of persons: 3
  • Area: From 434 m² / 4672 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Premier Sea View Room

  • Max. number of persons: 3
  • Area: From 72 m² / 775 sq ft
  • Views: Harbour view *

* Subject to availability

Rooms

Our restaurants and bars

SKY CAFÉ

Type of cuisine: International

A sophisticated all day dining experience, featuring a blend of Chinese and Japanese flavors with a subtle Western touch for breakfast, a distinctively Asian flare for lunch and a wide variety of seafood for dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KOKONI

Type of cuisine: Japanese

A Japanese culinary adventure of elegant Kaiseki, premium meats, sushi and sashimi served with fresh ingredients and meticulous attention to detail by our Japanese master chef, using authentic culinary techniques and cooking style.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Yun Jing

Type of cuisine: Chinese

Yun Jing presents the finest Chinese cuisine, featuring the best of Cantonese classic signature dishes in its purest form, steered by our renowned Chinese master chef.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RUI Lounge

Type of cuisine: International

RUI Lounge serves our acclaimed and iconic afternoon tea daily in one of the most elegant meeting places in Shenzhen where guests will find a signature selection of wines and champagnes, teas and coffees, a live pianist and tailor made-service.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAFFLES PATISSERIE

Type of cuisine: Gourmet

Offering an extensive selection of handcrafted and delicate nibbles including various kinds of chocolates, macaroons, truffles, cakes, pastries, and exclusively packaged gifts.

Lunch

08:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Long Bar

Non contractual photo

A lively, colorful and joyful destination where conversation flows and the life and soul of the city is found. Begin your journey by taking in the view across to Hongkong while sipping on a famous Singapore Sling, or the local variant on Raffles cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,250 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 760 people

Find out more

Our guest reviews for
Raffles Shenzhen

100% genuine reviews from our guests

Find out more

ALL Rating 4.9/5

269 reviews

Excellent, warm service and a very comfortable stay

Customer review rating 4.5/5

Anonymous Business - 06/04/2021 Confirmed reviews ALL

A short business trip to Shenzhen was made as comfortable and pleasant as possible by hotel staff. Jade, in particular, was extremely friendly and helpful and definitely made me feel welcome and looked after. The room was spacious and well furnished and there was nothing to fault during my stay. I hope I can stay again.

Dear Mr. K., Thank you for sharing your experience of Raffles Shenzhen through our guest satisfaction survey. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s encouraging to know our butler team offered such warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Convenient stay

Customer review rating 4.0/5

Stefan F. Couples - 17/03/2021 Confirmed reviews ALL

Impressed with the Room and the facilities, disappointed with check in, service level at the Japanese restaurant and the Lounge. Breakfast service mediocre

Dear Mr. F., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. As you can imagine, I’m very concerned that we did not left good impression regarding the issues that you have mentioned. Please allow me to express my sincere apologies for the any inconvenience that caused you. Raffles Shenzhen as the top international ultra-luxury brand in this young and dynamic city, we are committed to providing the gracious hospitality to our guest no matter the gender, race or regions, and we care each guest staying experience here. Please rest assured that we will conducting self-inspection timely and optimizing the current operations according to your advices. And hope that, you may feel able to give us an opportunity to improve ourselves. You can contact me directly in advance when you have plan return to Raffles Shenzhen, I will be personally ensuring you enjoy a seamless and memorable stay, and have a pleasant experience with us. Thank you again for your valuable feedback. We look forward to welcoming you back to Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

perfect experience

Customer review rating 5.0/5

C. Couples - 15/03/2021 Confirmed reviews ALL

I always had a lovely stay during my visit in Raffles Shenzhen that was always top quality in all the aspects,nice atmosphere too compared with previous hotels I've had in other regions.They always treat us as friends,especially front desk team,just like Aaliyah, always giving lots of help,I will be choosing your hotel again.

Dear Mr. C., Thank you for sharing your experience of Raffles Shenzhen through our guest satisfaction survey. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s encouraging to know our front desk team and butler team offered such warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

位置好，但服务有待提升

Customer review rating 3.5/5

Kc Business - 27/12/2020 Confirmed reviews ALL

During my stay, there were two issues happened. The egg Benedict I have ordered was given to somebody else and I ended up not having my complete breakfast. The F&B service standard need improving. The second issue was that my room wasn’t cleaned and made during one evening I went back to my room.

Dear Mr. C.， Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. Besides, please allow me to express my sincere apologies regarding your breakfast experience and housekeeping service during your stay did not met your expectation. I have shared your comments to related team and general manager, please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrence to ensure that we could deliver another memorable and seamless experience for your current visit. We truly thank you for your valuable feedback. We look forward to receive your favorable feedback of your current stay. Sincerely, Aggie Liu Guest Experience Manager

Accommodation in the clouds

Customer review rating 4.0/5

Simon C. Solo - 19/11/2020 Confirmed reviews ALL

Spacious rooms, attentive and high service standards. Hotel rooms are situated 40-50 floors above street level which provide panoramic views of the bay and Shekou city area.

Dear Mr. C.， Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. It is always a pleasure to receive positive feedback, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, please allow me to express my sincere apologies that cellular phone/Wi-fi signal and also your first day breakfast experience did not met your expectation. I have shared your comments to related team and general manager, please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrence. We truly thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Wonderful experience

Customer review rating 5.0/5

Josh Couples - 17/11/2020 Confirmed reviews ALL

My wife booked raffles for our 2nd anniversary. We had a fantastic stay. The hotel called us a few days before we arrived to ask us if we needed anything. When we arrived we had roses on the bed and wine in the room. We were given treats as well to celebrate. The food was delicious and the spa massage was very relaxing. The room was beautiful with a great view of the ocean.

Dear Mr. B., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. I am thrilled to read your comments about your 2nd anniversary in Raffles Shenzhen, from room arrangement to food, spa treatment and service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Good stay

Customer review rating 4.5/5

L. E. B. Couples - 03/11/2020 Confirmed reviews ALL

Everything is well thought off and smooth

Dear Mr. L., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. It is always a pleasure to receive positive feedback, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, please allow me to express my sincere apologies that our breakfast buffet did not met your expectation. I have shared your comments to our culinary team and general manager, please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrence. We truly thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Good stay

Customer review rating 5.0/5

Fan Couples - 22/10/2020 Confirmed reviews ALL

Fantastic views and location , extremely good service .

Dear Mr. W., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. It is always a pleasure to receive positive feedback, especially highlighted our incredible staff - Jade Wu. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

very high quality interior design.

Customer review rating 4.0/5

H. Y. Business - 02/10/2020 Confirmed reviews ALL

This hotel provides the best interior design for me among the same price level of hotel brand competitors. The room layout plan and materials caught my eyes a lot.

Dear Ms. H., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. First, please allow me to express my sincere apologies for the in room equipment maintenance and breakfast experience were not met your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Besides, at Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s a pleasure to know our staff Loky offered such warm service to you. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Well located, service busy

Customer review rating 3.0/5

Edith H. Friends - 29/09/2020 Confirmed reviews ALL

5 stars to the hotel itself, but 2 stars to the service.

Dear Ms. H., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen through the phone and survey. First, please allow me to express my sincere apologies for the service efficiency issue in reception and in room dining that you have encountered. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And hope that, you may feel able to give us an opportunity to improve ourselves. If you would like, please do contact me directly for you future stay at following email address: ag… / call me at +8…, I will be personally ensuring you enjoy a seamless and memorable stay, and have a pleasant experience with us. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Good stay

Customer review rating 5.0/5

James Couples - 16/09/2020 Confirmed reviews ALL

friendly and generous behaviour towards guests，helpful advice on local sightseeing and cuisine.

Dear Mr. X., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. Really appreciate your valuable feedback that you have shared. I am thrilled to read your comments about Raffles Shenzhen, from facility, cuisine to incredible staff - Jacky. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your valuable feedback. I look forward to welcoming you back Raffles Shenzhen in the near future. Yours sincerely, Aggie Liu Guest Experience Manager

Excellent experience

Customer review rating 5.0/5

Annie Business - 14/09/2020 Confirmed reviews ALL

Excellent stay with good service and facilities.

Dear Ms. T., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. Really appreciate your valuable feedback that you have shared. I am thrilled to read your comments about Raffles Shenzhen, especially highlight our incredible staffs - Enzo, Lawrence and front desk team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your valuable feedback. I look forward to welcoming you back Raffles Shenzhen in the near future. Yours sincerely, Aggie Liu Guest Experience Manager

well located, good view

Customer review rating 4.5/5

H. W. Business - 14/09/2020 Confirmed reviews ALL

Brilliant hotel decoration with warm welcome drink, wonderful sightseeing

Dear Ms. H., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. Really appreciate your valuable feedback that you have shared. I am thrilled to read your comments about Raffles Shenzhen, from the hotel decoration, welcome drinks to the incredible staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your valuable feedback. I look forward to welcoming you back Raffles Shenzhen in the near future. Yours sincerely, Aggie Liu Guest Experience Manager

One of the finest hotels in China

Customer review rating 5.0/5

Q. M. R. Business - 31/08/2020 Confirmed reviews ALL

I stayed at Raffles for a business trip and was incredibly impressed by the hotel, the food, the bar and above all by the wonderful service. The people were both thoughtful and efficient and the facilities were impeccable.

Dear Mr. R., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. Really appreciate your valuable feedback that you have shared. I am thrilled to read your comments about Raffles Shenzhen, from food, bar and facilities to incredible front desk team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your valuable feedback. I look forward to welcoming you back Raffles Shenzhen in the near future. Yours sincerely, Aggie Liu Guest Experience Manager

Home away from home

Customer review rating 5.0/5

Eason Solo - 22/06/2020 Confirmed reviews ALL

This is the only place other than home that makes me feel like at home. I agree with the saying that To have been young and had a room at Raffles were life at its best . So that is the reason why I come back here again and again. To be honest to say , I experienced “a new height “with Raffles Shenzhen .Charming view , fantastic location , kind staff as family. Thanks Raffles Ambassador jade,Butler Aaliyah , Marie and Qian and Laundry room Linda who made a cloth with my name for the toy .

Dear Mr.Y., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. First, please allow me to express my sincere apologies for the Wi-Fi issue. We have arranged our IT manager to check the room Wi-Fi after you check out, but it was running a pretty good speed. If possible, may I know did you turn on the VPN when you using the Wi-Fi, because this can affect Wi-Fi speed a lot. But we definitely can speed up your room Wi-Fi when you come back to hotel next time, hope this issue will not bother you during your future stay. Besides, at Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s a pleasure to know our staffs offered such warm service to you. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Enjoyable and memorable stay, friendly and helpful staff. Over all Excellent

Customer review rating 5.0/5

Jenny M. Couples - 25/01/2020 Confirmed reviews ALL

Excellent. Nothing i asked it’s too much trouble. Staff has gone beyond expectations. Please thank you them all (Jill Peng, Jade and her team member) to make everything went well. Also to Peri (in Reception), Chasel (in 33 floor) and Charlie (in 34 floor Sky...).

Dear Ms. M., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. First, please allow me to express my sincere apologies for the Wi-Fi issue. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Besides, at Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s a pleasure to know our staff offered such warm service to you. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Yours Sincerely, Aggie Liu Guest Experience Manager

A very pleasent stay for new years.

Customer review rating 4.5/5

Mr M. Families - 07/01/2020 Confirmed reviews ALL

Was happy with the service. Friendly staff. Welcome amenities (gift) due to membership were considered good-great. Hotel facilities cannot find any issues. Bed was comfortable. Though a small thing i would like to know when 2 people are staying in the room why only 1 side of the bed is prepared for the turn down service. Maybe the TV could allow a slightly louder volume as some programs were a bit quiet. Bath tub in the room was much appreciated, does the hotel provide bubble bath liquid？If there is a family reason and promotion on Accor we may book again considering we already live in Shenzhen. Overall a very happy stay. Hoping that may Accor will allow Raffles suites in the future to be used for suite upgrades for their diamond and platinum members if a certain room type is booked.

Dear Mr. M., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. I am sorry that some aspects did not meet your expectations, please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Besides, hotel do provides the bubble bath service, and if you can dial "0", our butler will do the preparation for you to have the bubble bath. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aggie Liu Guest Experience Manager

A good experience overall.

Customer review rating 4.0/5

Franklin P. Business - 04/01/2020 Confirmed reviews ALL

Facilities were excellent, temperature was easy to navigate and to set, size of room is wonderful, staff courteous and helpful. However, I must say that this is what is expected of a Raffles.

Dear Mr. P., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. First, please allow me to express my sincere apologies for the temperature issue. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Besides, at Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s a pleasure to know our staff offered such warm service to you. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Yours Sincerely, Aggie Liu Guest Experience Manager

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