Raffles Shenzhen 5 stars

Customer review rating (ALL Rating) 4.9/5 43 reviews

Raffles Shenzhen - Image 1
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Raffles Shenzhen - Image 4
T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, China

Description

Hotel extras

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

Our accommodation(s)

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Room 1

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

GPS:22.505775, 113.942252

Telephone
Fax +86 755 8666 8660

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  43 reviews

TripAdvisor Rating  5.0/5  2,584 reviews

Good location, but Wifi is hopeless, unlikely to stay next time.

TripAdvisor rating 4.0/5

Ning L Business - TripAdvisor review

Dear Ning L, Thank you for choosing to stay with us at Raffles Shenzhen, and for taking the time to share your experience. We are genuinely sorry to learn that your stay did not meet your expectations due to the issues you experienced with the Wi-Fi connection and the in-room amenities. Please accept our sincerest apologies for any inconvenience or frustration caused. We have shared your feedback with the relevant departments for immediate review and improvement. We deeply regret the disruption to your schedule and can assure you that we are taking corrective measures to prevent such occurrences in future. While we understand your current disappointment, we hope that you will consider giving us another opportunity to restore your confidence in our service. Should you choose to return, we would be honoured to personally ensure that your experience is seamless and comfortable.

Great views

Customer review rating 3.5/5

John Friends - Confirmed reviews ALL

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your input as it helps us identify areas for improvement. We regret to hear that your check-in experience did not meet your expectations and that our sustainability efforts fell short during your visit. Providing a seamless arrival process and committing to environmentally responsible practices are both priorities for us, and we apologize for any inconvenience caused. Please know that your comments have been shared with the relevant teams for immediate review and action. We would welcome the opportunity to better understand your concerns—if you’d like to share further details. We are looking forward to welcoming you back to Raffles Shenzhen in the future. Your sincerely, Butler team

Repeated stay at Raffles Shenzhen

TripAdvisor rating 5.0/5

Jlin77 Business - TripAdvisor review

Dear Jlin77, Thank you for choosing Raffles Shenzhen again and for sharing your feedback with us. It is gratifying to hear that you enjoyed our spacious accommodations, thoughtful turndown amenities and impeccable breakfast selection. Your kind words about our attentive team mean the world to us and we will be sure to pass on your appreciation. We also appreciate your constructive feedback on the in-room dining experience. Please be assured that we will review your comments on Raffles Fried Rice with our culinary team to ensure continuous improvement in both taste and presentation. We look forward to welcoming you back for another exceptional stay in the near future.

Good location and warm hospitality!

Customer review rating 4.5/5

Kl Couples - Confirmed reviews ALL

Dear Mr. L., Thank you for choosing Raffles Shenzhen and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our prime location and experienced the warm hospitality that we strive to provide all our guests. Your appreciation means the world to our team, and we will certainly share your compliments with them—it will serve as great encouragement to continue delivering exceptional service. It would be our pleasure to welcome you back for another wonderful stay whenever your travels bring you to Shenzhen again. Please don’t hesitate to contact us directly if we may assist with any future arrangements. Yours sincerely, Raffles Shenzhen Buter Team

Enjoyable experience in Shenzhen

Customer review rating 5.0/5

Tony C. W. K. Couples - Confirmed reviews ALL

Dear Mr. K., We are absolutely delighted to receive your kind words and are thrilled to hear that your first visit to Shenzhen was made memorable by your stay with us! Your appreciation for our prime location, exceptional service, room quality, cuisine, and overall ambiance means the world to our team. It’s truly rewarding to know that we’ve given you every reason to return, and we can’t wait to welcome you back for another outstanding experience. Your gratitude towards our staff has been shared with the entire team—it will surely inspire them to continue delivering the highest standards of hospitality. Thank you once again for choosing us, and we look forward to serving you again soon! Raffles Butler Team

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Other web-users rate our hotel

  • 411 reviews 9.3/10 Location
  • 961 reviews 9.3/10 Room
  • 1,373 reviews 8.9/10 Service
  • 7 reviews 4.5/10 WiFi
  • 488 reviews 9.8/10 Vibe
  • 380 reviews 8.9/10 Amenities
  • 298 reviews 8.4/10 Breakfast
  • 276 reviews 9.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.