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Raffles Shenzhen

Customer review rating (ALL Rating) 4.8/5 465 reviews

ALLSAFE approved hotel

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Raffles Shenzhen
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Hotel extras

  • Labelled ALLSAFE

  • Gourmet cuisine ranging from Japanese and Chin ese classics to French patisserie

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay
3008 Zhongxin Road
518054 shenzhen
china

Tel: +8675586668666

Fax: (+86)75586668660

Check-in from 15h00

Check out up to 12h00

  • By plane

    BAOAN INTL AIRPORT At 27km / 16 miles - Shuttle paying

GPS:22.505775, 113.942252

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

With sleek wooden floors and Chinese artworks set against a creamy palette, accommodations at Raffles Shenzhen are amongst the city's largest. Each one stuns with full-length bay and skyline panoramas, while suites include generous separate living areas. Our range of luxuriously appointed guestrooms & suites are complemented by the stunning view of the beautiful Shenzhen Bay and oversee Hong Kong. Guests' experiences are enhanced by unmatchable personalization, in an atmosphere of timeless elegance.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,250 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 760 people

Find out more

Our guest reviews for
Raffles Shenzhen

100% genuine reviews from our guests

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ALL Rating 4.8/5

465 reviews

Good experience

Customer review rating 5.0/5

Paul H. Friends - 29/11/2021 Confirmed reviews ALL

Location is good. It has everything we need. Great bed

Dear Mr C., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you had an excellent experience with us, and thank you for your compliments on our location and facilities. Mr C., once again, thank you for your patronage to Raffles Shenzhen. My team and I are very much looking forward to your next adventure to One Shenzhen Bay for another pampering stay! Samuel Wong General Manager Raffles Shenzhen

Wonderful sea view

Customer review rating 5.0/5

Ben W. Business - 23/11/2021 Confirmed reviews ALL

The butler service and guest room turn down is perfect, all the facilities is well upkeep. The breakfast is good, while the service and arrangement can be better during the peak hour. The overall stay experience is amazing. Thanks Raffles SZ.

Dear Mr. W., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you had an amazing experience with us, and thank you for your compliments on butler service, guest room and facilities. Further, your constructive criticism in regards to the service and arrangement during the breakfast peak hour, where we will review and address to related department for improvements. Having said that, we appreciate your personal comment and will surely review for necessary changes should there be a need. Again, thank you for your patronage to Raffles Shenzhen. My team and I are very much looking forward to your next adventure to One Shenzhen Bay for another pampering stay! Samuel Wong General Manager Raffles Shenzhen

Good Stay

Customer review rating 5.0/5

Haha Business - 03/10/2021 Confirmed reviews ALL

Eva and Shawn are friendly and gracious, and so are the other staffs.

Dear Mr. Z., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you enjoyed your stay very much, and my team members, especially Eva and Steven had provided you our gracious services. At Raffles Shenzhen, we hope every guest arrive as a guest, leave as friend and return as family. . We sincerely look forward to welcoming you again to your home in the clouds. Samuel Wong General Manager Raffles Shenzhen

Excellent

Customer review rating 5.0/5

Chen Couples - 19/09/2021 Confirmed reviews ALL

I always had a lovely stay during my visit in Raffles Shenzhen that was always top quality in all the aspects,nice atmosphere too compared with previous hotels I've had in other regions.They always treat us as friends,especially front desk team and butler team,just like jade、sharro 、rainie and qian , always giving lots of help,I will be choosing your hotel again.

Dear Mr. Chen, I would like to thank you for sharing your thoughts on your most recent stay at Raffles Shenzhen. Please allow me to introduce myself; my name is Samuel Wong General Manager of the hotel. I am truly delighted to learn of your pleasant experience and that we had exceeded your expectations in all aspects, as well as overall service. Kindly be assured that your kind compliments to our butler Jade, Sharro, Rainie and Qian has already been passed to them and whom are beyond grateful to have assisted a valuable customer like yourself. Mr. Chen, I cannot thank you enough for your continuous support given to our hotel and recommending us to others who are considering to visit Shenzhen. Please do not hesitate to let myself or our butler team know and we will be more than happy to take care of your arrangements. We are looking forward to welcoming you to The Best Address in Shenzhen again soon. Sincerely yours, Samuel Wong General Manager Raffles Shenzhen

Well located & Good stay

Customer review rating 4.5/5

Dawei X. Couples - 24/08/2021 Confirmed reviews ALL

When I first came to the hotel, I thought that it was so well located and had a beautiful view. However, we had a little accident with the room card. The first card could not open the right door of my room even the elevator. Then, the cleaner opened the door for me and called a waiter to give me a new room card immediately.

Dear Mr. X., Thank you very much for your recent visit to Raffles Shenzhen and provide us your positive feedback on our survey. It is indeed delightful to read your comments with various highlights on areas throughout the hotel in so much details. Nevertheless, I sincerely regret to learn that you had encountered the glitch during your stay upon arrival, but fortunately it was fixed immediately by our team member afterwards. Please be assured that your comments and suggestions have already helped us become a better hotel. Again, thank you for your patronage to Raffles Shenzhen. We are looking forward to have the chance to welcome you in not so distant future! Sincerely, Aggie Liu Guest Experience Manager Raffles Shenzhen

Well location and great sea view

Customer review rating 4.0/5

Willnie H. Solo - 23/08/2021 Confirmed reviews ALL

Very good service from the different people & good brunch in Raffles with pleasure and tks. Nice butler service to introduce the arts in your hotel and Gin1915 But not that comfy for the internet connection, parking guidance and attend the ALL app as membership. Hope it can be improved next time. Looking forward to stay there again.

Dear Ms. H., Thank you very much for your recent visit to Raffles Shenzhen and provide us your positive feedback on tripadvisor.com It is indeed delightful to read your comments with various highlights on areas throughout the hotel in so much details. We are glad to learn that you enjoyed every aspect of our hotel and thank you for recognizing the effort from our team. Nevertheless, I sincerely regret to learn you had a less than expectations WIFI internet experience, also the ALL application usage. Please be assured that your comments and suggestions have already helped us become a better hotel. Again, thank you for your patronage to Raffles Shenzhen. My team and I are looking forward to having the chance to welcome you in not so distant future! Sincerely yours, Samuel Wong General Manager Raffles Shenzhen

Bad service

Customer review rating 1.5/5

Quaint Friends - 22/08/2021 Confirmed reviews ALL

So disappointed with the service offered by Raffles Shenzhen. I booked a suite and stayed for 1 night. The Chinese restaurant located at 70th floor tastes not good. The chicken was too salty and overcooked. When I was doing spa, the therapist said that she cannot get any commission from the price I paid, so she asked for tips. I was so confused about the hotel charging exorbitant prices and did not pay enough to their staff? The thing that pisses me off the most was the service provided by the front desk when I was checking out. The lady was frowning throughout check-out. She was not willing to give me the hard copy of the invoice. She did not ask me how was the stay and of course she did not say any greetings before leaving. That kind of service totally didn’t match the price and also the standard of Raffles (the most luxurious hotel of Accor). I’d never come back to this hotel again, and I planned to reach diamond status of Accor this year, and it seemed that I’m gonna give up cuz I don’t wanna waste on it.

Dear Mr. S., Greetings from Raffles Shenzhen. Firstly, I would like to express my sincere gratitude for sharing your thoughts on the experience you had at our hotel. I sincerely regret to learn certain expectations of yours were let down due to the perceived level of our Yun Jing Chinese restaurant as well Spa team member ethic matter. Kindly rest assured that here at the Raffles Shenzhen, we constantly aim towards reaching excellence and enhancing our services and that your feedback has already helped us become a better hotel. Furthermore, I have discussed the matters addressed with our concerned management to ensure that we use your comments to improve our service in these areas immediately. On the other hand we are seriously looking into the areas you have highlighted for corrective action. Thank you for providing constructive feedback which help us to improve ourselves and we truly value the viewpoint from experienced traveler like yours. Please do not hesitate to share with me additional feedback should there be any at sa… I remain hopeful we will hear from you again and have a chance to welcome you at the Raffles Shenzhen in near future. Should you decide to give our hotel a second chance, I would be more than happy to personally take care of your arrangements. Sincerely yours, Samuel Wong General Manager Raffles Shenzhen

Excellent service

Customer review rating 5.0/5

Shee Friends - 19/08/2021 Confirmed reviews ALL

Thank you butlers, sharro rainie

Dear Ms. Z., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s a pleasure to know our staff Sharro and Rainie offered warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

EXCELLENT

Customer review rating 5.0/5

陈~ Couples - 21/06/2021 Confirmed reviews ALL

I always had a lovely stay during my visit in Raffles Shenzhen that was always top quality in all the aspects,nice atmosphere too compared with previous hotels I've had in other regions.They always treat us as friends,especially front desk team,just like Aaliyah, always giving lots of help,I will be choosing your hotel again.

Dear Mr. C., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen as usual. At Raffles, we strive to provide the city’s most warm, intuitive and personalized service, so it’s a pleasure to know our staff offered such warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback as always. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

great

Customer review rating 5.0/5

Ab Solo - 18/06/2021 Confirmed reviews ALL

great

Dear Mr. Z. Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s a pleasure to know our staff Aaliyah offered such warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Warm Pleasure Stay

Customer review rating 5.0/5

Wallis C. Couples - 25/05/2021 Confirmed reviews ALL

Spent a night in Raffles hotel with boyfriend. We feel warm to visit since all staffs are super helpful and with smile always! And highlight should be Premium deliciated designed room with 270 degree view. We spent most time in room for enjoying the super nice sea view. Facilities are also very nice, like swimming pool and 71/F bar can see another side of Nanshan view. Fantastic stay truly, we definitely will come back if next time visit SZ.

Dear Ms. C., Warm greetings from Raffles Shenzhen. Thank you for sharing your experience of Raffles Shenzhen through our guest satisfaction survey. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s encouraging to know our butler team offered such warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Perfect hotel for a relax week end

Customer review rating 4.5/5

Davidd Couples - 23/05/2021 Confirmed reviews ALL

Very nice experience in this comfortable hotel . Swiming pool and food are great. Thbaks also to miss Peng our butter and miss xxx ( blue dress) who follow us till taxi when we left . Very pleasant place.

Dear Mr. D., Warm greetings from Raffles Shenzhen, thank you for sharing your experience of Raffles Shenzhen through our guest satisfaction survey. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s encouraging to know our butler team member offered such warm service during your stay. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Once again, we thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

excellent experience

Customer review rating 5.0/5

Anthony Business - 21/05/2021 Confirmed reviews ALL

I always had a lovely stay during my visit in Raffles Shenzhen that was always top quality in all the aspects,nice atmosphere too compared with previous hotels I've had in other regions.They always treat us as friends,especially front desk team,just like Aaliyah and Rainie, always giving lots of help,I will be choosing your hotel again.

尊敬的陈先生： 来自深圳鹏瑞莱佛士酒店诚挚的问候！ 感谢您一直以来对莱佛士品牌的支持，我们也一直为有像您这样的贵客而感到荣幸。看到您对我们的再次肯定，十分欣喜。 我会将您的反馈与我们的团队一起分享。一直以来，我们坚持不懈地提升服务品质，希望能将莱佛士享誉盛名的服务带给每一位客人。 再次感谢您与我们分享您的体验，我们真诚地期待您再次光临深圳鹏瑞莱佛士酒店。 顺颂商祺 刘容伶| Aggie Liu 宾客体验经理

Great infrastructure, BUT HORRIBLE SERVICE!

Customer review rating 0.5/5

Yang Couples - 06/05/2021 Confirmed reviews ALL

The overall experience of Raffles can only be described as horrible. It can be ranked as the lowest among all other luxury hotels. The hotel is recently built with advanced infrastructure. But I guess this is all it has. There is no professionalism at all, pure amateur. I highly doubt most staff, from receptionist to lobby manager to restaurant stuffs are just interns. I am deeply frustrated by the following points: When I checked in and out, the receptionist kept me waiting without much talk or caring about my experience at all. To me, they just didn't care and all they wanted was for me to leave them away as soon as possible. There was no eye contact, no seeing you off the elevator, no thing. The second day when I got down stairs for breakfast. No one showed me the way!! I had to find a table by myself and asked for coffee at such an expensive hotel. No one even asked me what I needed until I sat for at least 10-20 minutes. Trust me, they were not that busy. It's just poor management. My girlfriend was bitten by mosquito and needed some anti-mosquito spray. I was totally shocked that they didn't have it at all. Can you imagine that a costal hotel had no such necessity for their customers? When I finally decided to get to buy it myself, I went downstairs and asked lobby manager where the direction I searched on my map was. It's only 200 meters away and he said he didn't know. I was utterly angry and asked what you did know? Only 200 maters, the lobby manager had no clue for their clients. So shocked! This is absolutely the AMATEUR behavior. Theses 3 above are just something beyond my tolerance. I don't have the time nor energy to list everything they disappointed me. In a nut shell, I don't recommend anyone who wish to stay here. There are Ritz, Four season, Park Hyatt and others at the same level for you to choose.

Dear Mr. L., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. As you can imagine, I’m very concerned that we did not left good impression regarding the issues that you have mentioned. Please allow me to express my sincere apologies for any inconvenience that caused you. Raffles Shenzhen as the top international ultra-luxury brand in this young and dynamic city, we are committed to providing the gracious hospitality to our guest and we care each guest staying experience here. Please rest assured that we will conducting self-inspection timely and optimizing the current operations according to your advices. And hope that, you may feel able to give us an opportunity to improve ourselves. You can contact me directly via mobile phone +8… or email address ag… in advance when you have plan return to Raffles Shenzhen, I will be personally ensuring you enjoy a seamless and memorable stay, and have a pleasant experience with us. Thank you again for your valuable feedback. We look forward to welcoming you back to Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

great stay

Customer review rating 5.0/5

Ab Friends - 01/05/2021 Confirmed reviews ALL

Aaliyah and Bevin have been very professional and thoughtful since this place was opened

Dear Mr. Z. Thank you for sharing your experience of Raffles Shenzhen through our guest satisfaction survey. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s encouraging to know our team members Aaliyah and Bevis offered such warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Excellent, warm service and a very comfortable stay

Customer review rating 4.5/5

Anonymous Business - 06/04/2021 Confirmed reviews ALL

A short business trip to Shenzhen was made as comfortable and pleasant as possible by hotel staff. Jade, in particular, was extremely friendly and helpful and definitely made me feel welcome and looked after. The room was spacious and well furnished and there was nothing to fault during my stay. I hope I can stay again.

Dear Mr. K., Thank you for sharing your experience of Raffles Shenzhen through our guest satisfaction survey. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s encouraging to know our butler team offered such warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

Convenient stay

Customer review rating 4.0/5

Stefan F. Couples - 17/03/2021 Confirmed reviews ALL

Impressed with the Room and the facilities, disappointed with check in, service level at the Japanese restaurant and the Lounge. Breakfast service mediocre

Dear Mr. F., Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. As you can imagine, I’m very concerned that we did not left good impression regarding the issues that you have mentioned. Please allow me to express my sincere apologies for the any inconvenience that caused you. Raffles Shenzhen as the top international ultra-luxury brand in this young and dynamic city, we are committed to providing the gracious hospitality to our guest no matter the gender, race or regions, and we care each guest staying experience here. Please rest assured that we will conducting self-inspection timely and optimizing the current operations according to your advices. And hope that, you may feel able to give us an opportunity to improve ourselves. You can contact me directly in advance when you have plan return to Raffles Shenzhen, I will be personally ensuring you enjoy a seamless and memorable stay, and have a pleasant experience with us. Thank you again for your valuable feedback. We look forward to welcoming you back to Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

perfect experience

Customer review rating 5.0/5

C. Couples - 15/03/2021 Confirmed reviews ALL

I always had a lovely stay during my visit in Raffles Shenzhen that was always top quality in all the aspects,nice atmosphere too compared with previous hotels I've had in other regions.They always treat us as friends,especially front desk team,just like Aaliyah, always giving lots of help,I will be choosing your hotel again.

Dear Mr. C., Thank you for sharing your experience of Raffles Shenzhen through our guest satisfaction survey. At Raffles, we strive to prove the city’s most warm, intuitive and personalized service, so it’s encouraging to know our front desk team and butler team offered such warm service to you. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We thank you for your valuable feedback. We look forward to welcoming you back Raffles Shenzhen in the near future. Sincerely, Aggie Liu Guest Experience Manager

位置好，但服务有待提升

Customer review rating 3.5/5

Kc Business - 27/12/2020 Confirmed reviews ALL

During my stay, there were two issues happened. The egg Benedict I have ordered was given to somebody else and I ended up not having my complete breakfast. The F&B service standard need improving. The second issue was that my room wasn’t cleaned and made during one evening I went back to my room.

Dear Mr. C.， Warmest greeting from Raffles Shenzhen! Thank you for taking the time to share your experience regarding your recent stay at Raffles Shenzhen. Besides, please allow me to express my sincere apologies regarding your breakfast experience and housekeeping service during your stay did not met your expectation. I have shared your comments to related team and general manager, please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrence to ensure that we could deliver another memorable and seamless experience for your current visit. We truly thank you for your valuable feedback. We look forward to receive your favorable feedback of your current stay. Sincerely, Aggie Liu Guest Experience Manager

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