Raffles Shenzhen

Customer review rating (ALL Rating) 5.0/5 36 reviews

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Hotel extras

  • Labelled ALLSAFE

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

Our accommodation(s)

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen

GPS:22.505775, 113.942252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  36 reviews

TripAdvisor Rating  5.0/5  1,966 reviews

終極奢華體驗 Ultra Luxury experience

TripAdvisor rating 5.0/5

Roylui Friends getaway - TripAdvisor review

【24小時管家服務】 這是酒店的最廉價柴房(只是昇了海景),這酒店沒有Lounge,但Mini-Bar任食任飲。房間支援無線充電、USB充電、Dyson風筒、備有雨傘和瑜伽蓆,餐廳、游泳池、Gym房的設施和服務都在頂尖水平,但對於如此奢華的酒店而言,這些只是標準配置。這裏真正的重點是:24小時管家服務。 管家可以: 1. 幫我設置泡泡浴,有四種精油選擇 2. 幫我執拾行李 3. 幫我沖茶和沖咖啡 4. 協助規劃行程 5. 安排餐飲的預訂和介紹酒店 6. 記錄我的喜好,第二天的入住,我已經看不見一杯有糖飲品 非常感謝管家柳纤纤的一路照顧和支援,他一直也很願意聆聽、非常快捷的回覆,服務態度一流。 【24-Hour Butler Service】 This is the cheapest room of the hotel (with an ocean view upgrade), as the hotel does not provide a Lounge, but the Mini-Bar is free-flow. The room supports wireless charging, USB charging, a Dyson hairdryer, and comes with an umbrella and yoga mat, their restaurant, pool, Gym is impressive in both facilities and service. However, for such a luxurious hotel, these are just standard amenities. The real highlight here is: 24-Hour Butler Service. The butler can: 1. Help me set up a bubble bath, with a choice of four essential oils. 2. Help me unpack and pack my luggage. 3. Brew tea and coffee for me. 4. Assist in planning my itinerary. 5. Arrange dining reservations and provide hotel information. 6. Note my preferences, and by my second day’s stay, I won‘t see a drink with sugar. Thank for butler Qian Liu serving us in this trip!

Excellent living experience

Customer review rating 5.0/5

Florence C. Families - Confirmed reviews ALL

I am writing to express my sincere gratitude for the wonderful stay I had at your hotel recently. The experience was truly exceptional, and I would like to specifically commend two of your staff members, Howard at the front kiosk and Linda, the janitor, for their outstanding service. Howard's warm welcome and helpful attitude made the check-in process smooth and pleasant. His knowledge about the local area and recommendations for dining and sightseeing were invaluable and greatly enhanced my stay. Howard's professionalism and friendliness set a high standard for guest service. I should also mention that Minnie and Phina are so warmhearted that they helped me a lot when Howard is off duty. They are professional and sincere. I would also like to extend my appreciation to Linda, who consistently ensured that my room and the common areas were impeccably clean and well-maintained. Her dedication to her work and attention to detail did not go unnoticed and contributed significantly to the comfort and enjoyment of my stay. I recently had the pleasure of breakfast at your restaurant, and I wanted to take a moment to commend Nina at the front desk. From the moment I walked in, Nina greeted me with a warm and welcoming smile. Her professionalism and attention to detail made my dining experience truly exceptional. She was attentive, friendly, and went above and beyond to ensure everything was perfect. Nina is a true asset to your team, and I will definitely be returning to your restaurant thanks to her outstanding service. Thank you, Nina, for making my visit so enjoyable! The exceptional service provided by Howard and Linda truly reflects the high standards of your hotel, and I am grateful for their efforts in making my stay memorable. Please convey my thanks and appreciation to them. Thank you once again for a delightful stay. I look forward to returning to your hotel in the future and will certainly recommend it to my friends and colleagues. Sincerely, Florence C.

unforgettable experience in Raffles Shenzhen

TripAdvisor rating 5.0/5

Tiffany C TripAdvisor review

The Skyline view and the Shenzhen Bay view is excellent. The hotel is clean and stylish. Amazing stay at Raffles SZ, a lot of warm heart feeling received from arrival, during stay and departure. I would like to thank 秦桂兰 for good service. She was professional and working with passion. She helped to make my stay as comfort as possible. I will stay here next time when I come to Shenzhen!

A stay to remember

Customer review rating 5.0/5

Z. Business - Confirmed reviews ALL

At Raffles Shenzhen, the front desk trio—Howard, Franklin, and Minnie—set the gold standard for hospitality. Their attentive, personalized service and genuine smiles turned a simple check-in into a delightful start to my stay. A special shout-out to their commitment to excellence!

Great Stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great stay, Took a few days off from work to come relax. Waited a couple minutes in order to checked in. But it was ok! When I check in Howard was really awesome. He have asked the purpose of my stay and gave me suggestion for my stay. Very detail introduction to the hotel and whats around. Informed me about breakfast hours and there is a welcome cocktail I should tried. It was delicious! Thank you Howard.

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Other web-users rate our hotel

  • 425 reviews 9.4/10 Location
  • 963 reviews 9.1/10 Room
  • 1,536 reviews 9/10 Service
  • 9 reviews 6.7/10 WiFi
  • 533 reviews 9.7/10 Vibe
  • 391 reviews 8.6/10 Amenities
  • 298 reviews 7.7/10 Breakfast
  • 202 reviews 8.9/10 Cleanliness

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