Dear Mr C., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you had an excellent experience with us, and thank you for your compliments on our location and facilities. Mr C., once again, thank you for your patronage to Raffles Shenzhen. My team and I are very much looking forward to your next adventure to One Shenzhen Bay for another pampering stay! Samuel Wong General Manager Raffles Shenzhen

Dear Mr. W., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you had an amazing experience with us, and thank you for your compliments on butler service, guest room and facilities. Further, your constructive criticism in regards to the service and arrangement during the breakfast peak hour, where we will review and address to related department for improvements. Having said that, we appreciate your personal comment and will surely review for necessary changes should there be a need. Again, thank you for your patronage to Raffles Shenzhen. My team and I are very much looking forward to your next adventure to One Shenzhen Bay for another pampering stay! Samuel Wong General Manager Raffles Shenzhen

Dear Mr. Z., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you enjoyed your stay very much, and my team members, especially Eva and Steven had provided you our gracious services. At Raffles Shenzhen, we hope every guest arrive as a guest, leave as friend and return as family. . We sincerely look forward to welcoming you again to your home in the clouds. Samuel Wong General Manager Raffles Shenzhen

Dear Mr. Chen, I would like to thank you for sharing your thoughts on your most recent stay at Raffles Shenzhen. Please allow me to introduce myself; my name is Samuel Wong General Manager of the hotel. I am truly delighted to learn of your pleasant experience and that we had exceeded your expectations in all aspects, as well as overall service. Kindly be assured that your kind compliments to our butler Jade, Sharro, Rainie and Qian has already been passed to them and whom are beyond grateful to have assisted a valuable customer like yourself. Mr. Chen, I cannot thank you enough for your continuous support given to our hotel and recommending us to others who are considering to visit Shenzhen. Please do not hesitate to let myself or our butler team know and we will be more than happy to take care of your arrangements. We are looking forward to welcoming you to The Best Address in Shenzhen again soon. Sincerely yours, Samuel Wong General Manager Raffles Shenzhen

Dear Mr. X., Thank you very much for your recent visit to Raffles Shenzhen and provide us your positive feedback on our survey. It is indeed delightful to read your comments with various highlights on areas throughout the hotel in so much details. Nevertheless, I sincerely regret to learn that you had encountered the glitch during your stay upon arrival, but fortunately it was fixed immediately by our team member afterwards. Please be assured that your comments and suggestions have already helped us become a better hotel. Again, thank you for your patronage to Raffles Shenzhen. We are looking forward to have the chance to welcome you in not so distant future! Sincerely, Aggie Liu Guest Experience Manager Raffles Shenzhen