Raffles Shenzhen

Raffles Shenzhen

Customer review rating (ALL Rating) 4.8/5 397 reviews

See on a map

Description

Hotel extras

  • Labelled ALLSAFE

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms

ALLSAFE approved hotel

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

  • By plane

    BAOAN INTL AIRPORT At 27km / 16 miles - Shuttle paying

GPS:22.505775, 113.942252

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

With sleek wooden floors and Chinese artworks set against a creamy palette, accommodations at Raffles Shenzhen are amongst the city's largest. Each one stuns with full-length bay and skyline panoramas, while suites include generous separate living areas. Our range of luxuriously appointed guestrooms & suites are complemented by the stunning view of the beautiful Shenzhen Bay and oversee Hong Kong. Guests' experiences are enhanced by unmatchable personalization, in an atmosphere of timeless elegance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  397 reviews

TripAdvisor Rating  5.0/5  1,129 reviews

Certificate of excellence 2022

Good experience

Customer review rating 5.0/5

Paul H. Friends - Confirmed reviews ALL

Location is good. It has everything we need. Great bed

Dear Mr C., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you had an excellent experience with us, and thank you for your compliments on our location and facilities. Mr C., once again, thank you for your patronage to Raffles Shenzhen. My team and I are very much looking forward to your next adventure to One Shenzhen Bay for another pampering stay! Samuel Wong General Manager Raffles Shenzhen

Wonderful sea view

Customer review rating 5.0/5

Ben W. Business - Confirmed reviews ALL

The butler service and guest room turn down is perfect, all the facilities is well upkeep. The breakfast is good, while the service and arrangement can be better during the peak hour. The overall stay experience is amazing. Thanks Raffles SZ.

Dear Mr. W., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you had an amazing experience with us, and thank you for your compliments on butler service, guest room and facilities. Further, your constructive criticism in regards to the service and arrangement during the breakfast peak hour, where we will review and address to related department for improvements. Having said that, we appreciate your personal comment and will surely review for necessary changes should there be a need. Again, thank you for your patronage to Raffles Shenzhen. My team and I are very much looking forward to your next adventure to One Shenzhen Bay for another pampering stay! Samuel Wong General Manager Raffles Shenzhen

Good Stay

Customer review rating 5.0/5

Haha Business - Confirmed reviews ALL

Eva and Shawn are friendly and gracious, and so are the other staffs.

Dear Mr. Z., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you enjoyed your stay very much, and my team members, especially Eva and Steven had provided you our gracious services. At Raffles Shenzhen, we hope every guest arrive as a guest, leave as friend and return as family. . We sincerely look forward to welcoming you again to your home in the clouds. Samuel Wong General Manager Raffles Shenzhen

Excellent

Customer review rating 5.0/5

Chen Couples - Confirmed reviews ALL

I always had a lovely stay during my visit in Raffles Shenzhen that was always top quality in all the aspects,nice atmosphere too compared with previous hotels I've had in other regions.They always treat us as friends,especially front desk team and butler team,just like jade、sharro 、rainie and qian , always giving lots of help,I will be choosing your hotel again.

Dear Mr. Chen, I would like to thank you for sharing your thoughts on your most recent stay at Raffles Shenzhen. Please allow me to introduce myself; my name is Samuel Wong General Manager of the hotel. I am truly delighted to learn of your pleasant experience and that we had exceeded your expectations in all aspects, as well as overall service. Kindly be assured that your kind compliments to our butler Jade, Sharro, Rainie and Qian has already been passed to them and whom are beyond grateful to have assisted a valuable customer like yourself. Mr. Chen, I cannot thank you enough for your continuous support given to our hotel and recommending us to others who are considering to visit Shenzhen. Please do not hesitate to let myself or our butler team know and we will be more than happy to take care of your arrangements. We are looking forward to welcoming you to The Best Address in Shenzhen again soon. Sincerely yours, Samuel Wong General Manager Raffles Shenzhen

Well located & Good stay

Customer review rating 4.5/5

Dawei X. Couples - Confirmed reviews ALL

When I first came to the hotel, I thought that it was so well located and had a beautiful view. However, we had a little accident with the room card. The first card could not open the right door of my room even the elevator. Then, the cleaner opened the door for me and called a waiter to give me a new room card immediately.

Dear Mr. X., Thank you very much for your recent visit to Raffles Shenzhen and provide us your positive feedback on our survey. It is indeed delightful to read your comments with various highlights on areas throughout the hotel in so much details. Nevertheless, I sincerely regret to learn that you had encountered the glitch during your stay upon arrival, but fortunately it was fixed immediately by our team member afterwards. Please be assured that your comments and suggestions have already helped us become a better hotel. Again, thank you for your patronage to Raffles Shenzhen. We are looking forward to have the chance to welcome you in not so distant future! Sincerely, Aggie Liu Guest Experience Manager Raffles Shenzhen

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in Shenzhen