Raffles Shenzhen 5 stars

Customer review rating (ALL Rating) 4.7/5 97 reviews

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Description

Hotel extras

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • Fitness Centre with Technogym equipment, indoor swimming pool and personal training sessions.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

Our accommodation(s)

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

GPS:22.505775, 113.942252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  97 reviews

Customer review rating 0.5/5

Di S. Business - Confirmed reviews ALL

Really bad service quality and terrible experience. Was not recognized as a member, no room upgrade, and really bad for late check-out, the hotel is total a liar

Customer review rating 5.0/5

Joyce W. G. Business - Confirmed reviews ALL

I am honestly pleasantly surprised at how precise the staff remembered our breakfast orders, and the room is huge and clean

Dear Ms. G., Thank you for your wonderful feedback. We are thrilled to receive your perfect scores and to know you enjoyed our prime location, spacious room, and exceptional service—especially the attentive care from Echo, your butler. Your kind words have been shared with her and the entire team. We also appreciate your note on the Wi-Fi and will use it to improve. It was a pleasure hosting your business trip, and we look forward to welcoming you back soon. Warm regards, Raffles Butler Team

Customer review rating 5.0/5

Bing-bing J. Families - Confirmed reviews ALL

The hotel was brand new with beautiful large rooms. From the moment we walked in, the staff made us feel very welcome and by the time we checked out on day 4, they were like our friends. As we haven't been back to SZ for a long time, we had so many questions navigating the city, the staff was incredibly patient helping us always. We loved our stay and look forward to coming back next year.

Dear Mrs. J., Thank you so much for taking the time to share such a heartfelt review of your recent stay with us. We are truly delighted to learn that you and your family had such a memorable experience and that our team—especially Naomi, Echo, Maddy, Claire, Riley, Clarissa, Qian, and Shirley—made you feel so warmly welcomed and supported throughout your visit. It means a lot to us to know that you appreciated our new facilities, spacious rooms, and the attentive service from our team. We are also grateful for your honest suggestions regarding the booking flexibility and Wi-Fi speed, which we will carefully review and improve upon. We cannot wait to welcome you and your family back next year and look forward to creating more wonderful memories together. Warm regards, Raffles Butler Team

Customer review rating 5.0/5

Stephen P. Couples - Confirmed reviews ALL

Stayed the night for our anniversary and everything was great. The staff was attentive and everything met the standards.

Dear Doc.P., Thank you very much for taking the time to share your recent stay experience, and even more so for choosing to spend your important anniversary at our hotel. We are honored and pleased to learn that you felt 'everything was great' during your stay, and that our staff provided attentive service and every detail met your standards. It is our great honor to add beauty and comfort to your special day. Your recognition is not only the highest praise for our team's professionalism and dedication, but also the driving force for us to continue providing excellent services. Congratulations again on your anniversary! All members of our team sincerely look forward to serving you again at more important moments in the future and creating more beautiful memories. Warmest Regards Raffles Butler Team

Customer review rating 4.5/5

Toby B. Families - Confirmed reviews ALL

Staff were very helpful and friendly to myself and family. Praise to Annie at reception for how kind she was to my children

Dear Toby B., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our staff, particularly Annie at reception, made a positive impression on you and your family. Your compliments will be shared with the team. We looking forward to welcoming back soon. Best regards, Raffles Shenzhen

Other web-users rate our hotel

  • 368 reviews 9.3/10 Location
  • 940 reviews 9.2/10 Room
  • 1,265 reviews 9.1/10 Service
  • 7 reviews 0/10 WiFi
  • 451 reviews 9.5/10 Vibe
  • 283 reviews 9/10 Breakfast
  • 244 reviews 8.5/10 Cleanliness
  • 7 reviews 6.4/10 Beach

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