Raffles Shenzhen

Customer review rating (ALL Rating) 5.0/5 32 reviews

Raffles Shenzhen - Image 1
Raffles Shenzhen - Image 2
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T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, China

Description

Hotel extras

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

Our accommodation(s)

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

GPS:22.505775, 113.942252

Telephone
Fax +86 755 8666 8660

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  32 reviews

TripAdvisor Rating  5.0/5  2,011 reviews

Postive feedback for hotel staff

Customer review rating 5.0/5

Florence.c Families - Confirmed reviews ALL

I would like to give positive feedback to the following people: Minnie, Phina, Howard, Franklin, Linda, Nina, and Miya. For Hotel Front Desk Minnie: Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable! Howard: Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service! Franklin: Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality! Phina: Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service! For Room Service Linda did an outstanding job with the housekeeping during my stay. My room was always spotless and well-organized, thanks to her meticulous attention to detail. She was friendly and professional, making sure that all my needs were met without any hassle. Linda's dedication to maintaining a high standard of cleanliness made my stay extremely comfortable. Thank you, Linda, for your exceptional service! For Restaurant Reception Nina: Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina! Miya: Miya's service at the restaurant reception was impeccable. She was courteous, attentive, and always had a smile on her face. Miya made sure that we were comfortably seated and promptly attended to. Her excellent hospitality made our dining experience truly enjoyable. Great job, Miya! I hope these reviews reflect your appreciation and convey the excellent service you received from these individuals! 我想要给以下几人进行好评，minnie，phina，howard，fanklin，nina，miya ChatGPT For Hotel Front Desk Minnie: Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable! Phina: Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service! Howard: Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service! Franklin: Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality! For Restaurant Reception Nina: Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina! Miya: Miya's service at the restaurant reception was impeccable. She was courteous, attentive, 我想要给以下几人进行好评，minnie，phina，howard，fanklin，nina，miya翻译成英语 ChatGPT For Hotel Front Desk Minnie: Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable! Phina: Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service! Howard: Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service! Franklin: Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality! For Restaurant Reception Nina: Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina! Miya: Miya's service at the restaurant reception was impeccable. She was courteous, attentive, and always had a smile on her face. Miya made sure that we were comfortably seated and promptly attended to. Her excellent hospitality made our dining experience truly enjoyable. Great job, Miya! Sincerely, Florence.C

Memorable Birthday Stay

TripAdvisor rating 5.0/5

Zzzzzn5 TripAdvisor review

I informed the hotel prior to my arrival that my stay would be part of my birthday trip through several cities. I was completely amazed by the lengths the Raffles Shenzhen team went to ensure my birthday stay was exceptional. From the very first email correspondence with Qian Liu to the handwritten birthday cards from Kathryn and Esther, the team made sure my welcome experience was seamless and personalized. But that’s not all. When I ordered room service in the evening, along with the food came a Raffles birthday cake, and Becky, Frieda (Butler), and Nick (IRD) made sure it was an evening to remember. At checkout, Echo's farewell was genuine and warm, cementing a lasting impression of the exceptional hospitality at Raffles Shenzhen. My only regret is not staying for a few more nights at Raffles Shenzhen. 😅

Dear Zzzzzn5, Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us. On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!

Overall good

TripAdvisor rating 5.0/5

Nam L TripAdvisor review

I recently stayed at Raffles Shenzhen and had an overall excellent experience. The breakfast offered a wide variety of high-quality options, catering to both Western and Chinese tastes. The afternoon tea was delightful, with a serene ambiance and exquisite pastries that were perfect for unwinding. The gym was well-equipped, providing everything needed for a good workout. The swimming pool was beautifully designed, with clean water that made swimming a pleasure. A special mention goes to the staff, who were professional and incredibly welcoming. In particular, I want to thank *Frieda* and *Becky* for their exceptional service. They went out of their way to set up a bubble bath for us, which was a wonderful surprise and provided much-needed relaxation during my busy schedule. Their attention to detail and care truly made my stay memorable.

Dear 58naml, Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us. On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!

終極奢華體驗 Ultra Luxury experience

TripAdvisor rating 5.0/5

Roylui Friends getaway - TripAdvisor review

【24小時管家服務】 這是酒店的最廉價柴房（只是昇了海景），這酒店沒有Lounge，但Mini-Bar任食任飲。房間支援無線充電、USB充電、Dyson風筒、備有雨傘和瑜伽蓆，餐廳、游泳池、Gym房的設施和服務都在頂尖水平，但對於如此奢華的酒店而言，這些只是標準配置。這裏真正的重點是：24小時管家服務。 管家可以： 1. 幫我設置泡泡浴，有四種精油選擇 2. 幫我執拾行李 3. 幫我沖茶和沖咖啡 4. 協助規劃行程 5. 安排餐飲的預訂和介紹酒店 6. 記錄我的喜好，第二天的入住，我已經看不見一杯有糖飲品 非常感謝管家柳纤纤的一路照顧和支援，他一直也很願意聆聽、非常快捷的回覆，服務態度一流。 【24-Hour Butler Service】 This is the cheapest room of the hotel (with an ocean view upgrade), as the hotel does not provide a Lounge, but the Mini-Bar is free-flow. The room supports wireless charging, USB charging, a Dyson hairdryer, and comes with an umbrella and yoga mat, their restaurant, pool, Gym is impressive in both facilities and service. However, for such a luxurious hotel, these are just standard amenities. The real highlight here is: 24-Hour Butler Service. The butler can: 1. Help me set up a bubble bath, with a choice of four essential oils. 2. Help me unpack and pack my luggage. 3. Brew tea and coffee for me. 4. Assist in planning my itinerary. 5. Arrange dining reservations and provide hotel information. 6. Note my preferences, and by my second day’s stay, I won‘t see a drink with sugar. Thank for butler Qian Liu serving us in this trip!

尊敬的宾客，您好！感谢您选择下榻深圳鹏瑞莱佛士酒店——您在深圳湾云端的家外之家！莱佛士致力于为每一位品质旅行者打造触动心灵的奢华旅居体验。十分感谢您对我们酒店服务的认可。您的褒奖让我们备受鼓舞，我们会继续努力为宾客提供殷勤周到的服务。甫至为客，离别是友，再度归来，将成为家人，我们期待在不久的将来，再次迎接您的下榻！

Excellent living experience

Customer review rating 5.0/5

Florence C. Families - Confirmed reviews ALL

I am writing to express my sincere gratitude for the wonderful stay I had at your hotel recently. The experience was truly exceptional, and I would like to specifically commend two of your staff members, Howard at the front kiosk and Linda, the janitor, for their outstanding service. Howard's warm welcome and helpful attitude made the check-in process smooth and pleasant. His knowledge about the local area and recommendations for dining and sightseeing were invaluable and greatly enhanced my stay. Howard's professionalism and friendliness set a high standard for guest service. I should also mention that Minnie and Phina are so warmhearted that they helped me a lot when Howard is off duty. They are professional and sincere. I would also like to extend my appreciation to Linda, who consistently ensured that my room and the common areas were impeccably clean and well-maintained. Her dedication to her work and attention to detail did not go unnoticed and contributed significantly to the comfort and enjoyment of my stay. I recently had the pleasure of breakfast at your restaurant, and I wanted to take a moment to commend Nina at the front desk. From the moment I walked in, Nina greeted me with a warm and welcoming smile. Her professionalism and attention to detail made my dining experience truly exceptional. She was attentive, friendly, and went above and beyond to ensure everything was perfect. Nina is a true asset to your team, and I will definitely be returning to your restaurant thanks to her outstanding service. Thank you, Nina, for making my visit so enjoyable! The exceptional service provided by Howard and Linda truly reflects the high standards of your hotel, and I am grateful for their efforts in making my stay memorable. Please convey my thanks and appreciation to them. Thank you once again for a delightful stay. I look forward to returning to your hotel in the future and will certainly recommend it to my friends and colleagues. Sincerely, Florence C.

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Other web-users rate our hotel

  • 432 reviews 9.5/10 Location
  • 974 reviews 9.1/10 Room
  • 1,538 reviews 9/10 Service
  • 8 reviews 6/10 WiFi
  • 541 reviews 9.7/10 Vibe
  • 407 reviews 8.6/10 Amenities
  • 310 reviews 7.8/10 Breakfast
  • 202 reviews 8.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.