Raffles Shenzhen 5 stars

Customer review rating (ALL Rating) 5.0/5 28 reviews

Raffles Shenzhen - Image 1
Raffles Shenzhen - Image 2
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T7, One Shenzhen Bay, 3008 Zhongxin Road, 518054 Shenzhen, China

Description

Hotel extras

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie.

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms.

Our accommodation(s)

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

GPS:22.505775, 113.942252

Telephone
Fax +86 755 8666 8660

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  28 reviews

TripAdvisor Rating  5.0/5  2,208 reviews

Luxurious Hotel, Excellent service

TripAdvisor rating 5.0/5

wltam013 TripAdvisor review

Raffles Shenzhen is an amazing Accor Group Hotel. As a Platinum Accor member, It is one of my beloved hotels. I thoroughly enjoyed this very luxurious hotel and have been staying there for a couple of nights every month for leisure. It is situated at Shenzhen Bay, Nam Shan Area, a very nice and convenient location. The room is very spacious. The size of a superior room is not less than 60 m2, clean and bed comfortable as well as good sea view. The service of Reception and Concierge are highly commendable. I would like to thank Becky Chen and Director of Rooms Mabel Yang for their exceptionally good service. The Chinese restaurant and Sky Cafe are also great.I would like to extend my gratitude and appreciation to Manager of Sky Cafe Crystal. We enjoyed very much our breakfast, lunch and dinner. Thank you. A great hotel I highly recommend.

Dear wltam013, Thank you for your excellent review of Raffles Shenzhen. We're thrilled you find our hotel luxurious and enjoy your monthly stays. Your appreciation for our spacious, clean rooms with great sea views is noted. We're especially grateful for your recognition of our team, including Becky Chen, Mabel Yang, and Crystal, for their exceptional service. We're glad you enjoyed dining at our Chinese restaurant and Sky Cafe. We are glad to have been a part of your leisurely stays and we look forward to welcoming you back soon. Your recommendation means a lot to us, and we strive to maintain the high standards that have earned us your trust. Thank you once again for your wonderful review and for choosing Raffles Shenzhen.

Absolutely stunning hotel and service!

TripAdvisor rating 5.0/5

lucas_lb_bu Families - TripAdvisor review

Stunning hotel with impeccable service. Very high attention to detail. Butler service was very helpful and attentive, especially Becky Kathryn Leo. Butler service was available by WeChat messaging app at all times (even at night) and fulfilled any and all wishes and requests promptly. Excellent breakfast buffet with very big selection of Chinese and Western dishes. Afternoon tea in lounge was great. Highly recommend Long Bar on 71st floor with stunning sunset views. Hotel rooms were modern and clean, nice decor and great city views. Thank you for an incredible stay. Will definitely come again!

Dear lucas_lb_bu, Thank you so much for your glowing review of our hotel! We are thrilled to hear that you had an incredible stay with us and that our service met your high expectations. Your compliments about our impeccable service and attention to detail are music to our ears. We strive to provide the best possible experience for our guests, and it's wonderful to know that our efforts were noticed and appreciated. We are particularly pleased to hear that our butler service, especially Becky, Kathryn, and Leo, exceeded your expectations. Their dedication to fulfilling your wishes and requests promptly is a testament to their commitment to excellence. We will be sure to pass on your kind words to them. The fact that you enjoyed our breakfast buffet, afternoon tea, and the stunning sunset views from Long Bar on the 71st floor warms our hearts. We are glad that our culinary offerings and unique vantage points added to your stay. Your satisfaction with our modern, clean rooms and city views is also very important to us. Thank you for choosing us for your stay and for your kind words. We look forward to welcoming you back soon and making new memories together.

Professional and Warmest Hospitality

TripAdvisor rating 5.0/5

Tracy A TripAdvisor review

Staying at Raffles Shenzhen is an experience of warmest hospitality, room is super comfy with great view, everyone is so amiable, food is amazing. Special thanks to Irene, she is very helpful and nice with a good smile. She helped me with making the bubble bath at late night but still be so professional. Thank you so much!

Dear tracyaQ8172UI, Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us. On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!

Postive feedback for hotel staff

Customer review rating 5.0/5

Florence.c Families - Confirmed reviews ALL

I would like to give positive feedback to the following people: Minnie, Phina, Howard, Franklin, Linda, Nina, and Miya. For Hotel Front Desk Minnie: Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable! Howard: Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service! Franklin: Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality! Phina: Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service! For Room Service Linda did an outstanding job with the housekeeping during my stay. My room was always spotless and well-organized, thanks to her meticulous attention to detail. She was friendly and professional, making sure that all my needs were met without any hassle. Linda's dedication to maintaining a high standard of cleanliness made my stay extremely comfortable. Thank you, Linda, for your exceptional service! For Restaurant Reception Nina: Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina! Miya: Miya's service at the restaurant reception was impeccable. She was courteous, attentive, and always had a smile on her face. Miya made sure that we were comfortably seated and promptly attended to. Her excellent hospitality made our dining experience truly enjoyable. Great job, Miya! I hope these reviews reflect your appreciation and convey the excellent service you received from these individuals! 我想要给以下几人进行好评，minnie，phina，howard，fanklin，nina，miya ChatGPT For Hotel Front Desk Minnie: Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable! Phina: Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service! Howard: Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service! Franklin: Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality! For Restaurant Reception Nina: Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina! Miya: Miya's service at the restaurant reception was impeccable. She was courteous, attentive, 我想要给以下几人进行好评，minnie，phina，howard，fanklin，nina，miya翻译成英语 ChatGPT For Hotel Front Desk Minnie: Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable! Phina: Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service! Howard: Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service! Franklin: Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality! For Restaurant Reception Nina: Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina! Miya: Miya's service at the restaurant reception was impeccable. She was courteous, attentive, and always had a smile on her face. Miya made sure that we were comfortably seated and promptly attended to. Her excellent hospitality made our dining experience truly enjoyable. Great job, Miya! Sincerely, Florence.C

Memorable Birthday Stay

TripAdvisor rating 5.0/5

Zzzzzn5 TripAdvisor review

I informed the hotel prior to my arrival that my stay would be part of my birthday trip through several cities. I was completely amazed by the lengths the Raffles Shenzhen team went to ensure my birthday stay was exceptional. From the very first email correspondence with Qian Liu to the handwritten birthday cards from Kathryn and Esther, the team made sure my welcome experience was seamless and personalized. But that’s not all. When I ordered room service in the evening, along with the food came a Raffles birthday cake, and Becky, Frieda (Butler), and Nick (IRD) made sure it was an evening to remember. At checkout, Echo's farewell was genuine and warm, cementing a lasting impression of the exceptional hospitality at Raffles Shenzhen. My only regret is not staying for a few more nights at Raffles Shenzhen. 😅

Dear Zzzzzn5, Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us. On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!

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Other web-users rate our hotel

  • 446 reviews 9.2/10 Location
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  • 9 reviews 4.1/10 WiFi
  • 555 reviews 9.7/10 Vibe
  • 426 reviews 8.8/10 Amenities
  • 324 reviews 8.3/10 Breakfast
  • 295 reviews 8.7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.