Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,191 reviews

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Novotel Brussels City Centre - Image 1
Novotel Brussels City Centre - Image 2
Novotel Brussels City Centre - Image 3
Novotel Brussels City Centre - Image 4
Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with a double bed

Photo out of - Executive Room with a double bed

All our Executive rooms feature added products and services: Nespresso machine, bath robe & slippers, extra bathroom amenities, iron & ironing board, complimentary high-speed Internet and mini-bar. Up to 2 adults.

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Corner Room
See availabilities

Enjoy our standard room with a queen size bed and 2 sofa beds, a bathroom with bath or shower, flatscreen tv, desk, coffee & tea making facilities, A/C, safe WiFi and mini-bar.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Thanks to the spacious layout of the Family Suite (2 connecting standard family rooms, with each their own bed and bathroom), the whole family can enjoy the experience without feeling crowded.

Max. number of persons
8
Area
From 60 m² / 645 sq ft

Bedding

Double bed(s) x2

Single sofa bed(s) x4

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Combine work and relaxation in complete serenity. Our superior room combines modern decor, ergonomics and high-tech equipment, air-conditioning, flat-screen TV, WIFI and mini-bar.

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

1 double bed, free WiFi, coffee and tea making facilities. The room is adapted for wheelchairs ample of space, adapted bathroom with roll-in shower, toilet and wash basin. Depending on the mobility of the guest, the guest is preferably accompanied.

Max. number of persons
2
Area
From 29 m² / 312 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Suite with 1 double bed

Photo out of - Executive Suite with 1 double bed

An unforgettable experience. Located on our top floor -7th- enjoy a breathtaking view. Our spacious suite consists of a bedroom, a bathroom and a lounge area. Your suite welcomes you with everything you need for a pleasantly comfortable stay.

  • Views:

    City View

Max. number of persons
2
Area
From 55 m² / 592 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 217 rooms
  • 3 rooms for people with reduced mobility
  • 45 family rooms
  • 15 connecting rooms
  • 217 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge
  • Express Additional charge

Business

12 Meeting rooms

Family

Services for children

  • Video game area
  • Play area
  • Children''s TV Channels

Well-being

Indoor heated pool

  • Covered
  • On site

In Balance Fitness by Novotel

  • On site
  • Near the property
  • Indoor parking
  • Public
  • 451 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 30.00 € 30 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Electric car recharging units 11 kVA

Security

  • Well-lit parking

Accessibility

  • Elevators
  • Accessible parking

GOURMETBAR

Photo out of - GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Cooking style
International
Chef name
Philippe Depoortere
Capacity
42
Accessibility
Accessible service
Rue de la Vierge Noire 32, 1000 Brussels, Belgium
Telephone +32 2 505 50 50
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Children menu

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our trendy Bar and Brasserie offers you a wide range of tasty meals and various famous Belgian beers. Also for the children we have special attention. Free WiFi available.

Enjoy our rich continental breakfast buffet with fresh products and hot dishes. An extensive range of fresh fruits, cereals, dairy products and a variety of breads ensure a healthy start of the day.

Step inside one of our two infrared cabins and feel the warmth work its way through your body. The soft wooden interior, gentle heat and quiet atmosphere create a private space to slow down, recover and fully unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,191 reviews

Customer review rating 4.5/5

Peter E. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Remy S. Families - Confirmed reviews ALL

Dear Remy, Thank you for reviewing your visit. We are glad you enjoyed our convenient location. However, we are sincerely sorry that your stay was impacted by noise and a housekeeping shortcoming. Our double-glazed windows and higher-floor rooms at the back provide a quieter setting, and our team is always ready to assist with any concern. Nonetheless, we are pleased our central position made your family trip to Brussels easier. We hope to welcome you back soon! Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Macnama B. Business - Confirmed reviews ALL

Dear B., Thank you for taking the time to share your feedback. We are glad you enjoyed another comfortable stay with us. Our team appreciates your continued loyalty and we are pleased that our hotel remains a place you enjoy returning to. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 2.0/5

Christina D. Families - Confirmed reviews ALL

Dear Christina, Thank you for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with our location and your room. However, we are truly sorry to learn about your disappointment regarding your son’s forgotten belongings, particularly his prescription medication, and understand how important it was for you to receive an update. We were surprised to read your comments, as we have been unable to find any previous email correspondence under your name or the email address associated with your reservation. Furthermore, neither our Front Office team nor our Housekeeping team has any record of this request. Please be assured that all items found in our rooms are carefully stored for a period of six months. We also make every effort to respond to all enquiries regarding lost property, regardless of whether the items have been found or not. We sincerely regret if there was any misunderstanding or if your messages did not reach us. We would be grateful if you could contact us directly with further details regarding your requests, so that we can investigate the matter more thoroughly. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back to Novotel Brussels City Centre and provide you with a better experience. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 2.5/5

Peter J. Solo - Confirmed reviews ALL

Dear Peter, Guest feedback is important to us, and we appreciate you sharing your impressions. We are delighted that you found our staff friendly and welcoming throughout your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Maintaining a comfortable room temperature is important, and we regret that the manual climate control in your room did not provide the relief you needed. Our team is always available at the front desk to assist with separate heaters or extra fans whenever guests require them. Nonetheless, it is a pleasure that our central location, overlooking Saint Catherine’s Church, made it easy for you to explore the heart of Brussels. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Remy S. Families - Confirmed reviews ALL

Only issue was the noise coming from the street. The kids experienced trouble falling asleep because of the noisy street. Better Insulation of the windows would be an improvement.

Dear Remy, Thank you for reviewing your visit. We are glad you enjoyed our convenient location. However, we are sincerely sorry that your stay was impacted by noise and a housekeeping shortcoming. Our double-glazed windows and higher-floor rooms at the back provide a quieter setting, and our team is always ready to assist with any concern. Nonetheless, we are pleased our central position made your family trip to Brussels easier. We hope to welcome you back soon! Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Macnama B. Business - Confirmed reviews ALL

Very good as usual

Dear B., Thank you for taking the time to share your feedback. We are glad you enjoyed another comfortable stay with us. Our team appreciates your continued loyalty and we are pleased that our hotel remains a place you enjoy returning to. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 2.0/5

Christina D. Families - Confirmed reviews ALL

The location was fine and the room was satisfactory. My son unfortunately left his toiletries and medication bag in the bathroom. I contacted the hotel twice to try to reconnect with his prescription medications while moving on to our next destination, and both requests went unanswered. Disappointed as we stayed in multiple Novotel locations on this trip and expected at least a response, even if not able to return our left items.

Dear Christina, Thank you for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with our location and your room. However, we are truly sorry to learn about your disappointment regarding your son’s forgotten belongings, particularly his prescription medication, and understand how important it was for you to receive an update. We were surprised to read your comments, as we have been unable to find any previous email correspondence under your name or the email address associated with your reservation. Furthermore, neither our Front Office team nor our Housekeeping team has any record of this request. Please be assured that all items found in our rooms are carefully stored for a period of six months. We also make every effort to respond to all enquiries regarding lost property, regardless of whether the items have been found or not. We sincerely regret if there was any misunderstanding or if your messages did not reach us. We would be grateful if you could contact us directly with further details regarding your requests, so that we can investigate the matter more thoroughly. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back to Novotel Brussels City Centre and provide you with a better experience. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 2.5/5

Peter J. Solo - Confirmed reviews ALL

Decent location, friendly staff but ineffective air conditioning

Dear Peter, Guest feedback is important to us, and we appreciate you sharing your impressions. We are delighted that you found our staff friendly and welcoming throughout your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Maintaining a comfortable room temperature is important, and we regret that the manual climate control in your room did not provide the relief you needed. Our team is always available at the front desk to assist with separate heaters or extra fans whenever guests require them. Nonetheless, it is a pleasure that our central location, overlooking Saint Catherine’s Church, made it easy for you to explore the heart of Brussels. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Benjamin R. Families - Confirmed reviews ALL

A bit noisy on the 7th floor with the police/ambulances going past on the street below

Dear Benjamin, We appreciate you sharing your comments with us. We are glad you enjoyed your room and the convenience of our room service. That said, we are sorry about the outside disturbance you noticed despite being on a high floor. Our double-glazed windows help reduce city sounds, and rooms overlooking the rear of the building offer a calmer setting. Finally, our location in the heart of Brussels made it easy for you to explore the city with your family. We do hope that you will return on another occasion. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 5.0/5

Sachin J. Families - Confirmed reviews ALL

I am very happy with the location and the rooms. Especially with the way how easy it was to locate and walk around with all things accessible. Happy with toilet and bathroom being separate to use it. Staff and services offered was good too.

Dear Sachin, It was a pleasure to receive your kind feedback. We are delighted that you enjoyed our central location and found Brussels so easy to explore with your family. Our team is proud that you felt comfortable and well looked after throughout your stay. We would love to welcome you back on many more occasions. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.5/5

Daizhong S. Business - Confirmed reviews ALL

The check-out time 11:00 is too early. I jointed the Novotel membership on 15th October, but I did not received confirmation of my membership (such as the membership number, and welcome message, and the information how to present my membership to Novotel in the future.

Dear S., Thank you very much for your feedback. We are pleased that our central location made your stay more convenient, especially for a business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your arrival was delayed while our team retrieved your booking details, and we regret the extended wait you experienced. Our front desk is available 24 hours a day to resolve such matters swiftly, and we are sorry this was not the case on this occasion. The departure time of 11:00 is our standard policy, though we do offer a late check-out option until 5pm for a fee, subject to availability. We also understand your concern about the loyalty membership confirmation. The enrollment process can take a few days to finalise, and we would encourage you to reach out to the Accor programme directly if you still have not received your details. Your feedback on breakfast and value is noted as well, and our team remains at your disposal to help you make the most of the dining options available. We hope you were able to enjoy our fitness room, the indoor heated pool, and the hammam during your time with us. We look forward to welcoming you back on another occasion in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 2.0/5

Rosa H. Business - Confirmed reviews ALL

Cannot believe I had to pay 340 euros to stay in a broken down room. Door frames were scratched, the window was broken, the pipes woke me up …

Dear Rosa, We are pleased the hotel worked well for your business trip. However, we are truly sorry that your stay fell short in several areas. The issues you noticed with the room and the disturbance from the building services do not reflect our usual standards, and we regret the frustration this caused. We also hear your concern about the value for money and acknowledge how disappointing it is when expectations around pricing are not met. We hope to have the opportunity to welcome you back in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Pedro M. F. C. Families - Confirmed reviews ALL

Very nice hotel well located at Brussels city centre. The room was clean and the beds were comfortable. Overall, I'm very satisfied with the experience at this hotel.

Dear Pedro M., It was a pleasure to receive your kind feedback. We are delighted that our central location worked so well for your family trip. Our team takes real pride in keeping every room spotless and every bed inviting, so your words mean a great deal to us. We hope to welcome you back for another enjoyable visit. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 5.0/5

Jocelyn R. Couples - Confirmed reviews ALL

We had a wonderful experience staying at Novotel Brussels. Staff are amazing!

Dear Jocelyn, Thank you for choosing us. We are delighted that you found our location so central and your room so spacious. Our team truly values making every stay memorable, and it means a lot to us that you felt well looked after. The entire team looks forward to welcoming you back for a future visit. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.5/5

Clare W. Friends - Confirmed reviews ALL

Staff very helpful for last minute accommodation

Dear Clare, Thank you very much for your feedback. We are so pleased our team could find you a room at short notice and that our city-centre location suited your plans. We would love to welcome you back. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Henrique F. G. Friends - Confirmed reviews ALL

Very near of the Grand Place and other important touristic attractions.

Dear Henrique, We are delighted that you found our location so central and enjoyed a comfortable stay. We are also proud that Laura made a difference to your visit. Even so, we regret the connectivity issue you encountered. Our team is always available to help resolve such matters during your stay. Finally, we are glad you liked our "Skip the Clean" programme and its sustainability rewards. We would love to have you return in the future. Kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.5/5

Marta P. G. Couples - Confirmed reviews ALL

Bed was a bit unconfy, the shower a bit dangerous without handrail, nice clean every day, the staff was friendly and helpful

Dear Marta P., Thank you for taking the time to review your recent experience. We are glad you enjoyed our location, the attentive service from our team, and the restaurant cuisine. That said, we are sorry that the bedding and bathroom did not meet your expectations, and we have taken your feedback on board. Nonetheless, it is rewarding to read that your stay was overall a positive experience. We hope to welcome you back again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 0.5/5

David H. Solo - Confirmed reviews ALL

I am submitting this feedback to highlight serious privacy violations, maintenance failures, and poor customer service during my stay: Unauthorized Room Entry: Staff entered my room despite both "Do Not Disturb" and "Do Not Clean" cards prominently displayed on my door handle. Entering a guest's room without permission is a direct violation of privacy. Failure to Deliver Prepaid Amenities: I paid for a rate package that included breakfast. Front desk staff gave contradictory statements—one told me to "hope there is food out early in the restaurant," while another explicitly assured me a boxed breakfast would be prepared for my 6:15 AM departure. At checkout, the front desk was unattended, no breakfast was ready, and management subsequently refused to refund the unrendered service. Subpar Room Maintenance: The A/C was completely non-functional, leaving the room stuffy and stagnant. Additionally, the room safe was locked open upon arrival, towels were stained, and there was no clock in the room. Operational Bottlenecks: At least one elevator was out of service for the entire duration of my stay, and peak check-in was severely understaffed, resulting in long wait times. This stay fell far short of basic hospitality standards. Management’s refusal to take responsibility for clear staff communication failures ensures I will not be returning to this or any other brand in your hotel group.

Dear Mr. H., Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your stay did not meet your expectations. We understand your disappointment and regret that several aspects of your experience left you dissatisfied. Please be assured that we take your comments seriously. We will share your feedback with the relevant departments so that the different points raised can be reviewed and followed up on accordingly. Providing our guests with a comfortable stay and a reliable level of service is very important to us, and feedback such as yours helps us identify areas where improvements may be needed. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Gillian O. Solo - Confirmed reviews ALL

I stayed for 6 nights and found the hotel to be very conveniently located for the centre of Brussels with lots of shops and restaurants locally. The metro station is only a five minute walk away. The staff were really helpful and were able to accomodate me with an early check in. The executive room is spacious and comfortable and the shower is really good. The room was kept spotlessly clean each day. Breakfast provided a large variety of fresh hot and cold foods.

Dear Gillian, Many thanks for sharing your review. We are so pleased you found our location perfect for your trip and that your room and the breakfast made your six-night stay comfortable. Your kind words about our helpful team and the cleanliness mean a great deal to us. We hope you will return for a memorable stay. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Jamie T. Couples - Confirmed reviews ALL

Second time staying at this hotel. Welcoming staff, clean and comfortable. Quiet despite the city centre location.

Dear Jamie, We are grateful for the time you took to review your recent visit. We are delighted that you chose to stay with us for a second time and that our team made you feel welcome from the moment you arrived. It is great to know you found your room comfortable and spotlessly clean, and we are pleased you appreciated the upgrade and welcome amenity as a Gold member. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We take your privacy very seriously and we regret that our reception team shared your room number without the discretion you rightly expected. Your point about solo travellers is well taken, and our front desk team will certainly reflect on this feedback. Nonetheless, we are glad you enjoyed the calm atmosphere despite our central location overlooking Saint Catherine’s Square. We are also happy that your overall stay left such a positive impression, and we truly appreciate your loyalty to Accor. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Mueck M. Business - Confirmed reviews ALL

I very much like the Novotel Brussels city center. I had an executive room on the top floor that was wonderfully spacious, very clean and modern. Also, the restaurant and bar of the hotel are very nice. It is very conveniently located close to Pl. Sainte-Catherine which is a very lively area full of nice restaurants. Also, it is not far from the Grand Place and the surrounding areas full of restaurants, bars, etc. To eat fish, I very much recommend The Lobster House at Rue des Bouchers 34, 1000 Bruxelles, Belgium. Also, this time I discovered a very nice, small and family run Chinese Restaurant offering really wonderful duck, it is Beijingya, Rue Melsens 8, 1000 Bruxelles, Belgium.

Dear M., Thank you for this high rating. We are delighted that your top-floor executive room felt so spacious and modern, and that our restaurant and bar added to your stay. Our location near Place Sainte-Catherine clearly helped you make the most of Brussels. We hope to welcome you back for another enjoyable visit. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 3.5/5

Claudia B. Families - Confirmed reviews ALL

Love your hotel once, great location and comfortable rooms but the quality of the service is not the same.

Dear Claudia, We really appreciate your feedback. We are delighted that you appreciated our hotel’s convenient location in the heart of Brussels and found your room comfortable. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that our team did not show the attentiveness you deserved, particularly when you expressed your disappointment with the arrangements in your room. Our staff are trained to serve with warmth and care, and we are sorry this was not reflected during your visit. The challenge with exchanging the minibar items for water should have been handled with greater flexibility, and we understand how frustrating this must have felt after a journey. Regarding the towels, please note that housekeeping team will not replace those if they can see them hanging. In order to do so, we ask our guests to leave the towels on the floor. Nonetheless, it is wonderful that your booking through all.com went smoothly and that you found our website easy to use. We are also glad that, overall, you still hold a fondness for our hotel. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 5.0/5

Sophie H. P. Families - Confirmed reviews ALL

The location is excepcional. The room was very confortable and the personnel very Nice!

Dear Sophie H., Many thanks for sharing your review. We are delighted that our location and the comfort of your room made your family stay so enjoyable. Your appreciation for our team’s friendly service means the world to us. It would be our pleasure to have you return on another occasion. Very best wishes, Marc UYTTERHOEVEN, General Manager

Other web-users rate our hotel

  • 2,067 reviews 9.6/10 Location
  • 2,126 reviews 7.7/10 Room
  • 1,815 reviews 8.8/10 Service
  • 21 reviews 5.9/10 WiFi
  • 943 reviews 8.3/10 Breakfast
  • 832 reviews 8.2/10 Cleanliness
  • 380 reviews 6.4/10 Pool

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