Dear Paul, Thank you for sharing such a valuable review. We are thrilled that you found our hotel clean and tidy, and we are glad your stay with friends was a lovely one. Even so, we note your wish for more variety at breakfast. We offer a buffet with a range of options served in our Swiss bistro, and we will keep your feedback in mind. Nonetheless, our location opposite Balexert Shopping Centre, just a short ride from the airport and the historic centre, clearly made your visit easier. We hope to have the pleasure of welcoming you back in the future. Best wishes, Lise DESBIEZ, General Manager

Cher Ashok, Merci pour ce gentil retour ! Nous sommes ravis que vous ayez passé un agréable séjour, et que vous ayez trouvé notre hôtel bien situé, avec le centre commercial Balexert juste en face et l’aéroport à seulement quelques minutes en bus. De plus, notre équipe est heureuse que le service ait été à la hauteur de vos attentes. Ce serait un plaisir de vous recevoir de nouveau. Bien cordialement, Lise DESBIEZ, General Manager

Dear Grace, Thank you for writing a review. We are delighted to hear that your experience was enjoyable overall and that our team members left a positive impression on you. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our housekeeping team cleans all rooms daily, and we regret that the timing was not convenient for you. We also understand your wish for tea facilities in the room, though we do offer kettles on request at reception. A complimentary bottle of water and a minibar are not part of our ibis Budget offering, but our lobby vending machine is available around the clock for snacks and drinks. We have also noted your suggestion about intercom services. Finally, we are pleased that our location made your trip easier, with the airport and shopping centre just across the street. We look forward to welcoming you back on a future trip. Best regards, Lise DESBIEZ, General Manager

Dear Bernadette, Thank you very much for this kind review. We are delighted that you found our booking process easy and our location convenient for your business trip. Our team takes pride in keeping every room spotless, and we are glad you noticed the fresh towels and linens. It is also rewarding to hear that our staff made you feel welcome throughout your extended stay, from check-in on the 4th of October through your departure on the 10th. We value your appreciation for our sustainability efforts. Allowing guests to reuse linens and towels, along with offering recycled cups and toilet paper, reflects our commitment to reducing waste without compromising comfort. The entire team looks forward to seeing you again in the future. Kind regards, Lise DESBIEZ, General Manager

Dear Tor R., Thank you for sharing your thoughts on your recent visit. We are pleased that you found the level of cleanliness satisfactory. That said, we are sorry to hear that some aspects of your stay did not meet your expectations. Your comments concerning comfort have been carefully noted. We understand how important restful nights and efficient service are to your experience, and the air cooling and opening windows are designed to maintain comfort for all guests, while our higher-floor rooms offer a quieter experience. Our team are always happy to assist with room selection. We hope to welcome you back in the future. Best regards, Lise DESBIEZ, General Manager

Dear Charles, We thank you for taking the time to provide us with your feedback. We are delighted that you found our hotel simple and convenient for your business trip. Our location near the airport and public transport links makes it easy to reach both the office and the city centre, and we are glad this worked so well for you. It is wonderful that you enjoyed your dinners at the swiss bistro and that Baptiste made your evenings run smoothly. We are also grateful for your kind words about the petite receptionist who helped you on the morning of 7th October, our team truly values being able to assist guests with local directions. We are pleased that your room felt clean, neat and well suited to your short-term needs. Our daily housekeeping and the practical layout of our rooms are designed for exactly the kind of stay you described. We also appreciate you noticing our sustainability efforts. The bamboo tumblers, the drinkable tap water and our on-request laundry service are all small steps we believe make a meaningful difference, so your recognition means a lot to us. We look forward to welcoming you back in the future. Best wishes, Lise DESBIEZ, General Manager

Dear Gerald, Please accept our sincere thanks for this kind feedback. We are delighted that our location worked so well for your business needs and that you found our team warm and welcoming. It is great to know you appreciated the quiet atmosphere and the cleanliness of your room during your stay. We hope to welcome you back for another enjoyable visit. Best wishes, Lise DESBIEZ, General Manager

Dear Robert, Thank you for taking the time to share your thoughts with us. It is a pleasure to hear that our colleagues made a positive impression with their friendly nature. That said, we are sorry that some aspects of your stay did not meet your expectations. Our television offering aims to provide a varied selection for all guests, and we are sorry if the channels weren’t to your preference. Furthermore, our rates are in line with similar properties in the area and reflect our location opposite Balexert Shopping Centre and just minutes from the airport. Nonetheless, it is a pleasure to know that your overall time with us left a positive impression. We do hope that you will return on another occasion. Best regards, Lise DESBIEZ, General Manager

Dear Maria, We value your time and effort in providing feedback regarding your stay at our hotel. It is wonderful to know that our staff make you feel at home. As a returning guest, we are especially pleased that their friendliness continues to be a highlight of your visits. We also appreciate you recognising our recycling efforts, and we will be happy to share your kind comments with our team. We understand that our breakfast pricing did not fully meet your expectations. While we strive to offer competitive rates throughout the year, we also provide a lighter alternative with our express breakfast, featuring coffee and a croissant for CHF 5. Finally, we are pleased that you found your room clean and comfortable and that our convenient location continues to suit your needs for UN meetings, with easy access to both the bus network and the airport. We look forward to the pleasure of welcoming you back on future occasions. Kind regards, Lise DESBIEZ, General Manager

Beste Hendrikus, Fijn dat u uw feedback met ons heeft gedeeld. We zijn blij dat onze locatie tegenover het Balexert Shopping Centre u goed bevallen is. Ook fijn om te horen dat u van ons ontbijtbuffet genoten heeft en dat uw honden welkom waren bij ons. We weten hoe belangrijk het is om met het hele gezin te kunnen reizen. Onze receptioniste heeft u goed geholpen. Dat doet ons veel plezier. We geven uw compliment graag aan het team door. Graag verwelkomen we u in de toekomst opnieuw. Met vriendelijke groeten, Lise DESBIEZ, General Manager

Dear Jana, We are delighted that our location made your family trip to Cern and the UN building so easy. Our team is glad you found the reception staff helpful and pleasant, and we are happy they could arrange rooms close together for your group of six. It is great that you appreciated the free transport card and found the frequent public connections convenient, keeping your budget on track. We are also pleased you enjoyed the shopping centre right opposite the hotel. Finally, we value that you noticed our filtered water dispenser and the recyclable paper cups in the rooms, every small detail matters to us. We all look forward to seeing you again in the future. Best regards, Lise DESBIEZ, General Manager

Dear Aquilina M., We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that you found our hotel so clean and our team so kind during your second stay with us. Even our housekeeping staff left a warm impression, and we are proud that everyone you met was polite and welcoming. That said, we are sorry for the shortcoming with the seating in your room. Our standard rooms come with one chair, and we understand it can feel tight when there are two of you. Nonetheless, we are glad you appreciated our convenient location opposite the Balexert Shopping Centre and just a short bus ride from the airport. It is also great that you found the beds comfortable and that you would recommend us without hesitation. We do hope to welcome you back on a future occasion. Best wishes, Lise DESBIEZ, General Manager

Dear Gavriil, Thank you for reviewing your visit. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our enclosed outdoor parking has a maximum height limit of 1.9 metres, which means that taller vehicles cannot be accommodated within the hotel car park. We understand how frustrating this must have been when you arrived with a larger van, and we regret the inconvenience it caused. Your suggestion about signage is noted, and we will keep it in mind. It would be a pleasure to welcome you again. Kind regards, Lise DESBIEZ, General Manager