Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location in the heart of Myeongdong, as well as the easy transportation access to and from Incheon International Airport. We are also delighted to know that you had a friendly check-in experience with our team. At the same time, we sincerely appreciate your candid comments regarding breakfast, particularly the quality of the coffee. Your feedback has been shared with our Food & Beverage team so that we can review the breakfast experience and beverage quality more carefully. For the past 20 years, ibis Ambassador Seoul Myeongdong has been committed to providing our guests with comfortable stays and warm hospitality in the heart of Seoul. As we conclude this long chapter, the hotel will soon begin an extensive renovation. We are taking this opportunity to carefully review our facilities and overall guest experience, and we hope to welcome our guests again in the future with improved facilities, enhanced comfort, and a higher level of service. Thank you once again for your thoughtful feedback and for choosing ibis Ambassador Seoul Myeongdong. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your feedback with us. We are pleased to hear that you found the guestrooms comfortable and that your overall stay was pleasant. At the same time, we are sorry to learn that the breakfast experience did not meet your expectations, particularly regarding the preparation of the bacon. We fully understand your preference for bacon to be cooked more thoroughly and served crisp rather than appearing undercooked. Your comment has been shared with our Food & Beverage team so that the preparation standard and consistency of the breakfast items can be reviewed more carefully. For the past 20 years, ibis Ambassador Seoul Myeongdong has been committed to providing our guests with comfortable stays and warm hospitality in the heart of Seoul. As we conclude this long chapter, the hotel will soon begin an extensive renovation. We are taking this opportunity to carefully review our facilities and overall guest experience, and we hope to welcome our guests again in the future with improved facilities, enhanced comfort, and a higher level of service. Thank you once again for your candid feedback and for staying with us. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had such a lovely stay and appreciated our convenient location, spacious room, cleanliness, and quiet atmosphere. It is especially rewarding to know that you would choose to stay with us again. Your kind words are a meaningful encouragement to our entire team and motivate us to continue providing warm and comfortable experiences for our guests. For the past 20 years, ibis Ambassador Seoul Myeongdong has had the privilege of welcoming guests from around the world and creating many meaningful memories together. As we bring this memorable chapter under the ibis name to a close, we will soon begin an extensive renovation in preparation for a new beginning. We sincerely look forward to welcoming you again with refreshed facilities, greater comfort, and even warmer hospitality. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely hope to welcome you back again in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, easy access to airport transportation and public transit, as well as the friendly and prompt service provided by our team. Your kind words are truly appreciated, and we will be sure to share them with our staff as encouragement to continue delivering excellent service. We also sincerely appreciate your constructive feedback regarding the room facilities and your suggestion to make laundry room availability accessible directly from guest rooms. Regarding your comments about the dated room facilities, we fully understand your concerns and appreciate your understanding. For the past 20 years, ibis Ambassador Seoul Myeongdong has had the privilege of welcoming guests from around the world and creating many meaningful memories together. As we bring this memorable chapter under the ibis name to a close, we will soon begin an extensive renovation in preparation for a new beginning. We sincerely look forward to welcoming you again with refreshed facilities, greater comfort, and even warmer hospitality. Thank you once again for sharing your experience with us. We hope to have the pleasure of welcoming you back in the future. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at the ibis Ambassador Seoul Myeongdong. We’re always happy to hear positive comments. I will be sure to share your feedback with our team, and I’m confident it will serve as great motivation for all of us as we continue to improve our services. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay is just as enjoyable as the last. For the past 20 years, ibis Ambassador Seoul Myeongdong has had the privilege of welcoming guests from around the world and creating many meaningful memories together. As we bring this memorable chapter under the ibis name to a close, we will soon begin an extensive renovation in preparation for a new beginning. We sincerely look forward to welcoming you again with refreshed facilities, greater comfort, and even warmer hospitality. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing such a wonderful review regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location near the shopping streets and local markets, as well as the comfort of your room. On a personal note, I sincerely appreciate your very kind words about me. It was truly my pleasure to welcome you at check-in and to assist with an early check-in since your room was already available. I am also very pleased to know that the local map and recommendations helped you become familiar with the Myeongdong area and enjoy your time in Seoul. Your generous comments mean a great deal to me and to our entire Front Office team, and they are a wonderful encouragement for us to continue providing warm, attentive, and personalized service to our guests. Since opening in 2006, ibis Ambassador Seoul Myeongdong has spent the past 20 years dedicated to providing our guests with comfortable stays and warm hospitality. Beginning December 28, our hotel will undergo approximately six months of renovation as we prepare for a new chapter under the Mercure brand. We hope to return with a refreshed environment and an even better guest experience, and it would be our great pleasure to welcome you again after the renovation. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. It was a pleasure having you with us, and we sincerely hope to welcome you back in our new chapter as Mercure. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for choosing to stay with us for seven nights during your autumn trip and for taking the time to share such detailed feedback. We are pleased to hear that you appreciated our convenient location, as well as the cleanliness and quietness of your room. We are also grateful for your positive comments regarding the daily housekeeping and bed-making, and your kind feedback will be shared with our Housekeeping team. At the same time, we appreciate your candid comments regarding the overall value of your stay. We understand that room rates can influence expectations, particularly when comparing our hotel with newer properties in the area, and we value your perspective. We also sincerely apologize for the intermittent loud blowing noise from the air-conditioning system. We understand that this can be particularly disruptive for light sleepers, and your feedback has been shared with our Engineering team for further review. In addition, we regret that the complimentary bottled water was not replenished on one of the days during your stay. This should have been checked as part of the daily room servicing, and we have shared this point with our Housekeeping team to reinforce the importance of consistent room replenishment. Thank you once again for your thoughtful and balanced feedback. We will continue working to improve both our facilities and service consistency, and we sincerely hope to have the opportunity to welcome you again in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback with us. We are delighted to hear that you found our location very convenient and that our team members were friendly, helpful, and supportive throughout your stay. It is also wonderful to know that your overall experience felt seamless and easy to navigate. Providing a smooth and comfortable stay from arrival to departure is very important to us, and your comments are a meaningful encouragement to our entire team. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback with us. We are delighted to hear that you found our bedding very comfortable and were able to enjoy a restful stay with us. We are also pleased that you especially appreciated our convenient location in the heart of Myeongdong. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback with us. We are delighted to hear that you had an enjoyable stay and appreciated our convenient location, with easy access to the nearby subway station and market. We are also very pleased to know that our team members made a positive impression with their friendly service. Your kind comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback with us. We are delighted to hear that you found both your room and bed comfortable during your stay. We are also pleased that our convenient location made it easy for you to access nearby attractions and enjoy your time in Seoul. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay with us. It is also wonderful to know that you found our staff helpful and attentive throughout your visit. I will be sure to share your kind words with our team, and I am confident that your feedback will serve as great motivation for all of us as we continue to provide excellent service to our guests. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon and hope your next stay will be just as comfortable and enjoyable. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed a comfortable stay and appreciated our convenient location, with easy access to transportation, restaurants, and nearby attractions. On a personal note, I sincerely appreciate your kind words about me. It was my pleasure to assist you during check-in and to provide information that helped make your stay more comfortable and enjoyable. We are also very pleased that, as an Accor Explorer Platinum member, your room was available early at around 10:00 AM and that this added convenience to your arrival experience. Regarding the payment timing, we fully understand your concern. We are sorry that the booking information did not make it sufficiently clear that the payment would only be processed upon arrival. We understand that, especially when previous Accor bookings have been charged earlier, this difference could naturally raise questions about whether the reservation was being properly held. Your feedback regarding the clarity of the payment information is valuable and will be shared with the relevant team. We also appreciate your understanding regarding dinner service. While we currently do not operate dinner service at the hotel, we are fortunate to be surrounded by a wide variety of dining options in Myeongdong. Thank you once again for your kind comments, your loyalty as a Platinum member, and your constructive feedback. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for your continued trust in our hotel and for taking the time to share such thoughtful feedback. We are truly delighted to hear that you continue to choose ibis Ambassador Seoul Myeongdong whenever you visit Seoul. Your loyalty means a great deal to us. We are pleased that our convenient location, with easy access to convenience stores, shopping streets, and transportation, continues to make your stays more comfortable and enjoyable. It is also wonderful to know that your room was ready upon arrival, and that the welcome note made you feel recognized as a valued loyalty member. We are especially pleased that our team was able to offer late check-out proactively and that this gave you additional time to freshen up and complete your final packing before heading to the airport. Regarding the team member who assisted with your check-in on the evening of October 14, we have confirmed that it was Jane. We sincerely appreciate your kind words and will be sure to share your compliments with her. Thank you once again for your continued support and loyalty. We sincerely look forward to welcoming you back to ibis Ambassador Seoul Myeongdong on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for choosing to stay with us for the second time and for sharing your kind feedback. We are truly delighted to hear that you enjoyed another comfortable stay and continue to appreciate our convenient location. Your continued trust and intention to stay with us again on your next visit to Seoul mean a great deal to our entire team. It is especially rewarding to know that ibis Ambassador Seoul Myeongdong has become a place you enjoy returning to. Thank you once again for your continued support. We sincerely look forward to welcoming you back for another pleasant stay in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to hear that you found our city-center location convenient and that you enjoyed a warm and comfortable stay with us. We are also pleased to know that you had a positive impression of our team members and the overall atmosphere of the hotel. Your kind comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your room and appreciated our convenient location, with easy access to nearby shopping malls and the lively streets of Myeongdong. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize that several aspects of the room condition did not meet your expectations. We are particularly concerned about your comments regarding the grey and worn appearance of the towels, dust on the desk, stains on the sofa and chair, and the aged condition of the carpet. Your feedback will be shared with our Housekeeping team so that room inspection, linen condition, furniture cleanliness, and overall housekeeping standards can be reviewed more carefully. We also understand your comments regarding the compact bathroom and the limited number of hooks available for towels and clothing. Your suggestion of providing additional storage, such as a basket under the sink, is appreciated and will be shared with the relevant team for consideration. In addition, we regret that the shampoo provided did not meet your expectations. Your comments regarding the bathroom amenities will also be reviewed as part of our ongoing efforts to improve guest comfort. Thank you again for your candid and constructive feedback. We will continue working to improve the cleanliness, maintenance, and overall condition of our guestrooms. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your experience with us. We sincerely apologize that your stay fell far below your expectations. We are particularly concerned to learn about the issues you experienced with the door lock, noise levels, and room lighting, as well as the difficulties you encountered when communicating with our Front Desk team. We deeply regret that our staff was unable to provide the assistance you needed and that the promised follow-up call was not made. Please be assured that we take your concerns seriously and will review your feedback with our team to improve both our facilities and service standards. Once again, we sincerely apologize for the inconvenience caused during your stay. We appreciate your feedback and hope to have the opportunity to serve you better in the near future. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong