Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,773 reviews

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Sofitel Lyon Bellecour - Image 1
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20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,773 reviews

TripAdvisor Rating  4.1/5  2,754 reviews

Customer review rating 0.5/5

Erich N. Business - Confirmed reviews ALL

The hotel lobby smells very strong of sewage.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We were very disappointed to learn that your experience did not align with the high standards we strive to maintain, and we would like to offer our sincerest apologies. We have taken your comments into consideration with the utmost care, and an internal follow-up will be conducted. We very much hope to have another opportunity to regain your trust. Sincerely, Claire Quality Director

Customer review rating 4.5/5

Francois D. Families - Confirmed reviews ALL

Personnel attentionné

Cher Monsieur D., Un grand merci pour votre commentaire chaleureux à la suite de votre venue au Sofitel Lyon Bellecour. Nous sommes très heureux d’apprendre que votre expérience a été à la hauteur de vos attentes. C’est un réel plaisir de constater que l’engagement et l’attention de nos équipes ont contribué à faire de votre séjour une réussite. Nous transmettrons vos compliments avec joie à l’ensemble de nos collaborateurs. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Bien cordialement, Elfie Assistante Responsable Qualité

Customer review rating 4.0/5

David M. Business - Confirmed reviews ALL

Check-in with Tatiana (my apologies if I am mistaken about the name) was smooth and swift. Check-out was equally so. Both individuals are greatly appreciated.

Dear Mister M., Thank you very much for taking the time to share your impressions with us following your recent stay at Sofitel Lyon Bellecour. We are delighted to hear that our team members’ service contributed to your satisfaction, we will be thrilled to share your kind words with them. We are glad your stay met your expectations and we look forward welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 5.0/5

Philippe L. Solo - Confirmed reviews ALL

Enchanteuse

Cher Monsieur L., Nous vous remercions d’avoir pris le temps de partager vos impressions à la suite de votre séjour au Sofitel Lyon Bellecour. C’est avec une grande joie que nous prenons connaissance de votre entière satisfaction. Offrir à nos clients un accueil chaleureux et attentif est l'un de nos engagements les plus chers et nous sommes enchantés que nos collaborateurs aient fait de votre séjour un moment d’exception. Nous vous remercions pour votre bienveillance à l’égard de nos équipes et nous leur transmettrons vos éloges avec plaisir. Nous serions très heureux de vous accueillir de nouveau lors d'une prochaine escale lyonnaise. Sincèrement, Elfie Assistante Responsable Qualité

Customer review rating 1.0/5

Rodrigo J. P. B. Couples - Confirmed reviews ALL

This hotel is not consistent with the Sofitel brand. The hotel is old and the rooms are outdated.

Dear Mister P. B., Thank you for sharing your thoughts on your recent stay with us. We are truly sorry that our hotel did not meet your expectations. Our team was pleased to be able to find another room that better suited your preferences, and we hope the upgrade offered was to your satisfaction. Your feedback is invaluable to us as we continually strive to enhance our guests’ experiences, and we sincerely hope to have another opportunity to regain your trust. Sincerely, Claire Quality Director

In partnership with TripAdvisor

Other web-users rate our hotel

  • 680 reviews 9.5/10 Location
  • 1,380 reviews 6.4/10 Room
  • 1,648 reviews 9.3/10 Service
  • 9 reviews 4.2/10 WiFi
  • 580 reviews 4.5/10 Vibe
  • 515 reviews 6.9/10 Comfort
  • 489 reviews 8.5/10 Food
  • 424 reviews 8.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.