Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,792 reviews

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Sofitel Lyon Bellecour - Image 1
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20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,792 reviews

TripAdvisor Rating  4.1/5  2,761 reviews

Customer review rating 3.5/5

Andreas L. Couples - Confirmed reviews ALL

no charging station for electrical cars available. Not a real standard for a 5 star hotel.

Dear Mr. L., Thank you for sharing your feedback regarding your stay. We are glad you enjoyed our lovely city and made the most of our ideal location. However, we sincerely regret that certain aspects of your experience did not meet your expectations. Awaiting the installation of an electric charging station for vehicles, we provide electrical outlets in our parking lot. Your comments are very valuable to us and will be carefully considered as we continue to improve our facilities and services. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience. Sincerely, Claire Quality Manager

Customer review rating 4.5/5

Tomas M. Business - Confirmed reviews ALL

Appreciate the room upgrade and would like to mention Josephine from the front desk who was extremely helpful at check-in and arranged an room upgrade for us. It was also interesting to see there's a room with a different interior, somewhat more modern than what I'm used to in this hotel. It's also very nice to see the staff from breakfast team remembering me and knowing my habits after being a regular guest for nearly 8 years.

Dear Mister M., Thank you very much for taking the time to share such an enthusiastic feedback with us following your recent stay at Sofitel Lyon Bellecour. We greatly appreciate your kind words about the team members who had the pleasure of accompanying you during your stay. They will be delighted to know they contributed to your complete satisfaction. We are thrilled to hear that your recent stay was just as pleasant as the previous ones, and we would like to sincerely thank you for your loyalty to our hotel over the years. It is always a true pleasure to welcome you, and we very much look forward to your next visit. Sincerely, Elfie Quality Manager Assistant

Excellent location, good value but a little outdated.

TripAdvisor rating 4.0/5

fgrajal TripAdvisor review

The hotel is very well located between both rivers and within walking distance from most sights. Although the hotel has some hints of luxury, it also looks a little bit outdated in some areas, The rooms are spacious, clean and nice. The hotel has plenty of ammenities. Staff were very nice and helpful. Also, for us the easy access and parking on site was important since we were doing a road trip through the region. Something more difficult for hotels in the old town. At a price of around 180 EUR per night I think it is still good value for money for this hotel category.

Dear Guest, Thank you very much for sharing your impressions following your recent stay at Sofitel Lyon Bellecour. We are thrilled you enjoyed our central location in the vibrant heart of Lyon as well as the comfort of our rooms. It is a pleasure to know the convenience of our private parking contributed to your satisfaction. We truly regret hearing that our facilities did not fully meet your expectations. Rest assured that your feedback has been taken in consideration and will be included in our enhancement process. Nevertheless, we are delighted that our services contributed positively to your overall experience. We look forward to welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

Customer review rating 0.5/5

Diana L. Families - Confirmed reviews ALL

This hotel is not a 5 star and should not be rated as such, and cost adjusted. Rooms are awful, no better than most motels, old outdated, scratched doors, scratched walls. Checked in at 6:15pm and woman at front desk asked what time I needed sofa set up for my children. I told her no rush but by 8pm. Bell boy brought up suitcases, was tipped 20$, also asked me about sofa and I said yes we need sofa. Fast forward we get back from dinner around 10pm with exhausted kids and sofa not set up. However I could tell someone came To service the room because the cup of coffee I used upon check in was removed. Had to call and beg for sofa to be set up while my kids had to wait on the chairs instead of a bed in a “5 star” hotel. This kind of service is not acceptable for 600 euros a night. It is just awful. Worst hotel of our trip and it also happened to be on New Year’s Eve.

Dear Mrs. L., Thank you for taking the time to share your feedback about your recent stay. We are very sorry to learn that your experience did not meet your expectations, and that the service you received during your visit did not reflect the high quality of service we strive to maintain. We would like to offer you and your family our most sincere apologies for the issue with the sofa bed in your room. We fully understand your disappointment and frustration, and we are deeply sorry for this failure in our service. We constantly strive to enhance our guests' experiences and your feedback is extremely valuable to us. We sincerely regret that we did not provide you with the comfortable and pleasant experience you deserved. We hope that you will consider giving us another opportunity in the future to demonstrate the high standard of service that we aim to provide. Sincerely, Claire Quality Director

Great Sofitel bed and river view. Very old n dated though..

TripAdvisor rating 4.0/5

freys7890 TripAdvisor review

Stayed 3 days in suite room and standard room. I have never seen a sofitel like this one. The room is very old, the carpet old and brown, and the rooms are dark. That said, the river view from our room was lovely, and that was the highlight for me. The bed was also a proper Sofitel bed, soft topper, supportive mattress, soft comfy sheets. I didn’t sleep well the first night, partly because we checked in late and the room felt old and dark, but I slept very well the following nights. The lobby area is nice and new. The staffs are helpful. Had christmas dinner at les 3 domes, food was ok, i was expecting better as i heard it used to be a michelin restaurant. Breakfast was ok, too many people for too little restaurant. Love the restaurant view. Went to the lounge at night and the view is nicer than that in the restaurant. I searched the reviews and saw that they have renovated rooms, but i asked and the reception said there were none as the hotel are waiting for renovation. it will be a very good Sofitel when it is renovated.

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Other web-users rate our hotel

  • 675 reviews 9.4/10 Location
  • 1,374 reviews 6.5/10 Room
  • 1,637 reviews 9.2/10 Service
  • 11 reviews 2.8/10 WiFi
  • 583 reviews 4.5/10 Vibe
  • 502 reviews 8.5/10 Food
  • 502 reviews 7/10 Comfort
  • 417 reviews 8.6/10 Breakfast

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