Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 907 reviews

Best price
guarantee
Mercure Melbourne Caroline Springs - Image 1
Mercure Melbourne Caroline Springs - Image 2
Mercure Melbourne Caroline Springs - Image 3
Mercure Melbourne Caroline Springs - Image 4
10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

Telephone
Fax +61 3 8677 2559

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Saige Bistro

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  907 reviews

TripAdvisor Rating  4.2/5  466 reviews

Customer review rating 2.0/5

Matthew D. Business - Confirmed reviews ALL

To the General Manager, Mercure Caroline Springs, I am writing to formally lodge a complaint regarding repeated check-in issues at your hotel, specifically involving a staff member named Abram. This is now the third time we have experienced an unnecessary problem during check-in. In this most recent instance, my son, Ash D., was the guest staying. I made the booking and clearly noted on the reservation that Ash D. was the occupant. When Ash arrived to check in, Abram again created an issue when Ash attempted to pay using my card, despite the fact that I had already completed and submitted the required credit card authorisation form approving its use. Beyond the process failure, Abram’s conduct was unacceptable. He was rude and confrontational on the phone, which escalated the situation. While I acknowledge that I swore during the call, Abram’s response was completely unprofessional. He stated words to the effect of: “I don’t care if you’re a Diamond member, I’ll report you to Accor.” That is not an appropriate way to speak to any guest under any circumstance. We have stayed at Mercure Caroline Springs and across the Accor network for years and have never encountered repeated issues of this nature. A staff member behaving this way will deter guests and damage your reputation. I expect this matter to be investigated and addressed promptly. At a minimum, I require: Written confirmation that your team will correctly follow the credit card authorisation process when a form is on file, to prevent further disruption at check-in. Confirmation that Abram’s behaviour and approach to guests will be formally addressed by management. A response outlining what corrective action will be taken to ensure this does not recur. This has happened three times now. It should not happen again.

Customer review rating 0.5/5

Alex O. Business - Confirmed reviews ALL

I have stayed multiply times for work and eat at the restaurant but this time everytime I ate at the restaurant the service was slow and staff didn't want to help, food was cool I had the lamb shake and it was cold to the touch. The room fine but at night every night I woke up to cars and screaming outside.

Customer review rating 5.0/5

Sunil M. Couples - Confirmed reviews ALL

Totally satisfied with the stay. Very comfortable, clean and conveniently located for amenities

Dear Sunil, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and our location convenient. It is our aim to provide a pleasant experience for all our guests. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 4.5/5

Naomi M. Couples - Confirmed reviews ALL

Customer service was always willing to help and make your stay as comfortable as possible, the location was perfect shopping easy walk to and from local shopping centres.

Dear Naomi, Thank you for your positive feedback regarding your stay. We are pleased to hear that our customer service met your expectations and that our location was convenient for your needs. We look forward to welcoming you back in the future. Best regards, Mercure Melbourne Caroline Springs Team

We enjoyed, but found a couple of things slightly weird

TripAdvisor rating 4.0/5

phebianMelbourne TripAdvisor review

Very reasonable prices. Lots of parking spaces, very large room, king sized bed. Balcony overlooks the lake - however room service doesn't open before 5.00pm - how disappointing and ridiculous. For some unknown reason we avoided eating at the main restaurant, instead we ate at the bar. We really enjoyed the Pulled Pork Tacos and the Sweet Potato Fries at the Miss Caroline bar. On the other hand, the Saloumi board was a great disappointment - everything WRAPPED and served in a cardboard box, a packet of crackers, two cheeses, prosciutto in a packet that could not be opened, NO Salami or Pickled Vegetables, so I am not sure exactly what we got. The outside entertainment was excellent. HINT Ask for room near the lifts and car park.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 250 reviews 9.5/10 Location
  • 468 reviews 7.3/10 Room
  • 412 reviews 8.7/10 Service
  • 18 reviews 6.1/10 WiFi
  • 190 reviews 7.9/10 Food
  • 158 reviews 7.4/10 Cleanliness
  • 43 reviews 6.9/10 Breakfast
  • 24 reviews 9/10 Bar

Powered by Trustyou

Our other establishments nearby

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.