Dear Ms. Bilongo M. B., Thank you for taking the time to share your feedback. We are truly sorry to hear that the noise around your room affected your sleep and your overall experience. A restful night's sleep is essential, and we regret that we did not meet your expectations. We are pleased, however, that you appreciated the cleanliness of your room. Should you stay with us again, please do not hesitate to let our reception team know your preference for a quieter room. We will do our best to accommodate your request, subject to availability. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay. Kind regards, Cédric Isnard General Manager

Dear Mr. M., Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated our convenient location near Orly Airport, as well as the comfort and cleanliness of your room. We sincerely apologize for the slower service you experienced during your first evening at the bar and lounge. Your comments have been shared with our team, as we continuously strive to provide a smooth and attentive service. We also appreciate your feedback regarding the Wi-Fi speed, which helps us identify areas for improvement. We are glad that your second evening was more enjoyable thanks to the friendliness of our staff, and we hope to have the pleasure of welcoming you back on your next trip to Paris. Kind regards, Cédric Isnard General Manager

Dear Mr v. V., Thank you very much for your wonderful feedback! We are delighted that you and your family enjoyed a comfortable stay, our newly renovated hotel and the great value for money. I am especially pleased to read your kind words about our breakfast team member. I will make sure your compliments are shared with her. Taking care of our guests, and especially reassuring children in an unexpected situation, is exactly the kind of hospitality we want to provide. We hope to have the pleasure of welcoming you and your family again! Kind regards, Cédric Isnard General Manager

Bonjour Monsieur D., Je vous remercie d'avoir pris le temps de partager votre retour à la suite de votre séjour. Je suis heureux de lire que vous avez apprécié l'accueil de nos équipes ainsi que nos espaces de conférence. En revanche, je suis sincèrement désolé que votre chambre, et plus particulièrement la salle de bains, n'ait pas été à la hauteur de vos attentes. Votre remarque est tout à fait pertinente. Notre hôtel est actuellement en pleine phase de rénovation et certaines chambres n'ont pas encore bénéficié de leur modernisation. Les salles de bains font partie des éléments qui seront progressivement rénovés afin d'offrir une expérience plus conforme aux standards actuels. Je prends également bonne note de votre commentaire concernant le petit-déjeuner. Vos observations nous aident à poursuivre l'amélioration de notre offre. Bien cordialement, Cédric Isnard Directeur Général

Dear Ms. S., Thank you for taking the time to share your feedback following your stay with us. I am delighted to read that you appreciated our location, our reception area and, above all, the friendliness of our team. Your positive comments about our staff are greatly appreciated. I am, however, sorry to learn that the design and lighting of our corridors made you feel uncomfortable. Our corridors are equipped with motion-activated lighting as part of our commitment to reducing energy consumption. However, we fully understand that this atmosphere may not suit every guest. As soon as you shared your concern with us, our reception team immediately switched the corridor lighting on permanently to ensure you felt more comfortable. While I regret that this aspect affected your overall impression of your stay, I appreciate you bringing it to our attention. Your comments regarding the corridor décor and lighting will be shared with the relevant teams as part of our ongoing efforts to improve the guest experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an experience that fully meets your expectations. Kind regards, Cédric ISNARD General Manager

Dear Ms. F., Thank you for taking the time to share your feedback following your stay with us. I am sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the waiting times you experienced at check-in, check-out and at the bar. We understand how frustrating this can be, especially during a business trip, and we are continuously working to improve the efficiency of our service during busy periods. I am also sorry that your room was affected by noise from both the air conditioning and the nearby road. Your comments have been shared with our maintenance team so that the air conditioning can be checked. On a more positive note, I am pleased to read that you appreciated the service and timing in our restaurant. Thank you once again for your valuable feedback. It helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience. Kind regards, Cédric Isnard General Manager

Dear Thomas, Thank you for taking the time to share your feedback. We are sincerely sorry to read that your stay did not meet your expectations. We regret the cleanliness issues you experienced, as well as the delay regarding your request for an iron. This is not the level of service we aim to provide, and your comments have been shared with the relevant teams for review. You stayed in one of the few rooms that has not yet been renovated as part of our ongoing hotel refurbishment project. While this does not excuse the shortcomings you encountered, we fully understand your disappointment and appreciate your comments regarding the need for renovation. We are, however, pleased to hear that one of our team members left a positive impression despite the difficulties experienced. Should you give us another opportunity in the future, please do not hesitate to contact our Front Office Manager at ny… prior to your arrival. We would be delighted to arrange a complimentary upgrade to one of our fully renovated Premium Rooms so that you can experience the improvements made throughout the hotel. Kind regards, Cédric ISNARD

Dear Mr. H., Thank you very much for your detailed feedback and for your excellent 9/10 rating following your stay with us. We are delighted to know that you enjoyed the hotel, your room comfort, our breakfast, and the overall value for money during your overnight stay before your flight. We also sincerely appreciate your remark regarding the shuttle directions from Orly Airport. You are absolutely right, and your suggestion is very helpful. We will work on making the information clearer in our confirmation emails and online directions, especially mentioning the free Green Line shuttle outside the arrivals area. Thank you again for recommending our hotel to your friends and family. We truly hope to welcome you back again very soon during your next trip through Paris. Kind regards, Cédric ISNARD Directeur Général

Dear Mrs. A., Thank you very much for sharing your feedback following your family stay with us and for your excellent 9/10 rating. We are delighted to know that you were very happy with almost everything during your stay, especially the kindness of our reception team, the comfort of the hotel, and the overall cleanliness and value for money. We also appreciate your comments regarding the restaurant opening hours and the temperature control in your room. Your feedback is very valuable and will help us continue improving the guest experience for families traveling through Paris-Orly. Thank you again for your recommendation, and we truly hope to welcome you and your family back again very soon. Kind regards, Cédric ISNARD Directeur Général

Chère Madame K. Merci pour votre retour positif suite à votre séjour parmi nous avant votre vol. Nous sommes ravis que vous ayez apprécié le confort de votre chambre, ainsi que la qualité de nos services tout au long de votre passage. Un 9/10 est déjà une très belle récompense pour nos équipes, même si nous aurions adoré décrocher la note parfaite 😊 Au plaisir de vous accueillir de nouveau lors d’un prochain passage à Paris-Orly. Cédric ISNARD Directeur Général

Cher Monsieur T., Merci beaucoup pour votre très bon retour suite à votre séjour à l’ibis Rungis Aéroport Paris Orly. Nous sommes ravis de lire que vous avez trouvé votre séjour confortable et agréable, et que vous avez apprécié la simplicité de réservation via l’application ALL ainsi que notre petit-déjeuner. Merci également pour votre fidélité au programme ALL Accor. Avec autant de belles notes, nous espérons avoir le plaisir de vous convaincre d’un 10/10 lors d’un prochain passage 😊 Au plaisir de vous accueillir de nouveau prochainement. Cédric ISNARD Directeur Général

Dear Mr. S. D. C., Thank you for taking the time to share your feedback following your stay at the ibis Rungis Aéroport Paris Orly. We are pleased to read that you appreciated the comfort of your room, the cleanliness, and the quality of our WiFi connection. We sincerely apologize for the inconvenience caused by the fire alarm during your stay. Unfortunately, it was triggered by a guest smoking in the hotel despite our strict non-smoking policy. We fully understand that this situation was unpleasant and disruptive. Regarding the ongoing works, our renovation project is progressing well and many areas of the hotel are already fully refurbished. We hope to have the pleasure of welcoming you again soon to discover the final result. Thank you again for your feedback, and with so many great scores, we would have loved to earn a 10/10 next time 😊 Cédric ISNARD General Manager

Madame M., Vielen Dank für Ihr Feedback und Ihre gute Bewertung 😊 Es freut uns sehr, dass Sie Ihren Aufenthalt insgesamt als angenehm empfunden haben und unser Team als freundlich wahrgenommen haben. Wir nehmen Ihre Anmerkungen zum Frühstück sowie zur Sprachbarriere beim Check-out sehr ernst. Dies sind wichtige Punkte, an denen wir weiterarbeiten müssen, um unseren internationalen Gästen ein noch besseres Erlebnis zu bieten. Wir würden uns freuen, Sie bei einem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen. Cédric ISNARD Directeur Général

Dear Mister S., Thank you very much for your feedback and for your good rating 😊 We are truly sorry for the difficult start to your stay, especially regarding the power interruption and the lack of hot water, which are clearly not acceptable. We appreciate your understanding and are glad to see that the situation was resolved and that you enjoyed the rest of your stay, particularly our breakfast and the friendliness of our team. We hope to have the pleasure of welcoming you again under smoother conditions. Cédric ISNARD Directeur Général

Dear Madame H. B., Thank you for your feedback and for highlighting the quality of service from our team 😊 We are truly sorry to read that the condition and cleanliness of the hotel did not meet your expectations. Our property is currently undergoing a full renovation, which explains the differences you experienced between rooms and common areas, but this should not impact cleanliness at any time. We also understand the confusion caused by the change of brand and regret the lack of clarity around your reservation. We hope to have the opportunity to welcome you again in a fully renovated environment. Cédric ISNARD General Manager

Dear Mr. P., Thank you very much for your kind feedback following your stay with us. We are delighted to read that you appreciated our location, the ongoing renovation works, and especially the friendliness and dedication of our team. Your comment about our staff truly means a lot to us — I will be sure to share it with everyone, as it is a great source of motivation. We are also pleased that, despite the issue encountered with your room, our team was able to assist you and provide a solution. That said, we fully understand that this may have slightly impacted your overall experience, and we appreciate your understanding. Honestly, with such positive feedback, we would have loved to see a perfect score, so we hope to have the pleasure of welcoming you again very soon and make your next stay flawless from start to finish. Warm regards, Cédric ISNARD General Manager