Mumbai’s new cultural address, Roswyn brings together expressive design, contemporary comfort and the city’s creative spirit. Located just five minutes from Mumbai International Airport, this distinctive lifestyle destination features 109 thoughtfully designed all-suite rooms, offering the freedom to live, work and unwind with the comforts of home.
The experience extends beyond the suites. Fi’lia celebrates Italian culinary traditions through authentic flavours and generational recipes, while Black Lacquer blends Japanese-inspired flavours, vinyl culture and distinctive cocktails. Blu Xone offers a progressive approach to longevity and wellness, while The Third Room creates a space for conversation, creativity and connection.
Inspired by Bombay’s energy, contrasts and individuality, Roswyn is part of Morgans Originals, Accor’s collection of independent hotels celebrated for their distinctive character and creativity.
We built Roswyn for the way you actually live.
Mr. Rajiv Kapoor, Hotel Management
Discover Roswyn Insider at Roswyn, A Morgans Originals Hotel. Enjoy ₹5,000 daily hotel credit for dining and experiences, Mumbai Airport transfers (T1 & T2), one 60-minute couple spa session, daily Roswyn breakfast, and laundry for four garments daily. Unwind at Roswyn Cocktail Hours, 4-6 PM, while little guests explore Tiny Town, our children's play area. Settle in and make Mumbai yours. Valid until 30 December 2026. Hotel credit and laundry are non-cumulative. Book your escape.
Hotel extras
Ideal for extended stays, business trips and leisure escapes
Located 5 minutes from Chhatrapati Shivaji Maharaj International Airport
Dedicated work & meeting space
Living areas with fully equipped kitchenettes
Black Lacquer – a distinctive Japanese-inspired bar
Our accommodation(s)
Book this hotel
Page 1 out of 8, Suite 1 :
Pavilion Suite City View
, Suite 2 :
Pavilion Suite Pool View
Suite
Pavilion Suite City View
Photo out of - Pavilion Suite City View
Days settle in quickly. A calm studio suite with a dedicated study for calls and ideas, a lounge for easy pauses, and a kitchenette with home bar for simple meals or drinks. The bedroom stays quiet and comfortable as the city moves outside.
An easy rhythm from the start. The study makes space for working mornings, while the pool view softens the rest of the suite. A relaxed lounge, kitchenette with home bar, and a calm bedroom with generous wardrobe keep the day flowing naturally.
Designed to live in. Work settles easily, and balanced by time in the lounge for reading or hosting. A well-equipped kitchenette and home bar suit longer stays, while the bedroom invites proper rest, with the pool view always in sight.
Views:
Pool side
Most of the accommodation:
Additional living room / area
Max. number of persons
3
Area
From
90 m²
/
968 sq ft
Accessibility
Accessible room
Bedding
Double bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Hair dryer in bathroom
Make-up/magnifying mirror
Media And Technology
Internet Facilities
RJ 45 Outlet
Wireless internet in your room
High speed internetAdditional charge
Optical fiberAdditional charge
Phone Facilities
Direct dial telephone
Direct dial telephoneAdditional charge
International callsAdditional charge
Tv Facilities
Dedicated Sports Channel beIN Sports
Satellite TV (Bouquet TV Canal+ and Canalsat)
Satellite/cable colour TV
TV room service ordering
Web TV
64'/163 cm screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Room for hearing impaired guests
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Alarm clock
Iron
Shoe polisher
Trouser press
Turn Down Services
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Operator wake up call
Breakfast in bedAdditional charge
Temperature Air Control
Air Conditioning
Air cooling system
Working Area
Business Desk
3 pers. max
90 m²
/
968 sq ft
Bedding
1 x Double bed(s)
Views:
Pool side
Most of the accommodation:
Additional living room / area
Ideal for shared stays that still feel personal. Two bedrooms offer privacy, while the lounge brings everyone together. A dedicated study fits work into the day, and the kitchenette with home bar suits longer, easygoing stays in the city.
Days and evenings move with ease. A generous study suits longer sessions, the lounge works for hosting or unwinding, and two bedrooms offer space to retreat. The kitchenette and home bar invite unhurried moments, with the pool view setting the mood.
Roswyn, fully expressed. A signature suite with space to host, think, and stay awhile. A considered study, an inviting lounge, two comfortable bedrooms, and a kitchenette with home bar make everyday moments feel personal, with the city just beyond.
Access:
2.3 km / 1.43 mi30 min walk / 15 min drive
Shuttle
Additional charge
Shuttle on call
Page out of
NMACC
Art and Culture
Access:
6.5 km / 4.04 mi25 min drive
Shuttle
Additional charge
Shuttle on call
Prithvi Theatre
Entertainment/theatre district
Access:
7 km / 4.35 mi30 min drive
Shuttle
Additional charge
Shuttle on call
Jio World Centre
Entertainment centre
Access:
7 km / 4.35 mi22 min drive
Shuttle
Additional charge
Shuttle on call
Bollywood Film City
Cinema district
Access:
14 km / 8.69 mi1 hrs drive
Shuttle
Additional charge
Shuttle on call
Gateway of India
Historic monument
Access:
29.5 km / 18.32 mi58 min drive
Shuttle
Additional charge
Shuttle on call
Prince of Wales Museum
Museums
Access:
29.6 km / 18.38 mi52 min drive
Shuttle
Additional charge
Shuttle on call
Page out of
Juhu Beach
Beach area
Access:
8.3 km / 5.15 mi25 min drive
Shuttle
Additional charge
Shuttle on call
Sanjay Gandhi National Park
National park
Access:
19 km / 11.8 mi40 min drive
Shuttle
Additional charge
Shuttle on call
Page out of
Phoenix Market City, Kurla
Shopping centre/mall
Access:
3 km / 1.864 mi10 min drive
Shuttle
Additional charge
Shuttle on call
Jio World Plaza
Shopping centre/mall
Access:
6 km / 3.73 mi30 min drive
Shuttle
Additional charge
Shuttle on call
Bandra Street Shopping
Shopping district
Access:
8 km / 4.97 mi30 min drive
Shuttle
Additional charge
Shuttle on call
Phoenix Palladium Luxury Mall
Shopping centre/mall
Access:
20 km / 12.42 mi50 min drive
Shuttle
Additional charge
Shuttle on call
Colaba Causeway
Shopping district
Access:
29 km / 18.01 mi1 hrs
15 min drive
Shuttle
Additional charge
Shuttle on call
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service
BOM
Additional charge
Accessibility
Wheelchair accessible hotel
In hotel
Hotel informations
109 rooms
One room for people with reduced mobility
109 family rooms
109 non-smoking rooms
10 floors
Languages spoken at the hotel
Arabic
English
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Dry cleaning / Ironing
Laundromat
Laundry / Valet Services
Additional charge
Pressing
Additional charge
Dry cleaning / Ironing
Additional charge
Entertainment
Disco/Nightclub
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Desk equipment available
Shoe shine machine
Check In & Check-out facilities
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Limousine
Limousine
Additional charge
Currency exchange
Currency exchange
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Breakfast à la carte
Additional charge
Family
Services for children
Children''s Club for over 12
Well-being
Pool
Outside
On site
Fitness center
On site
On site
Indoor parking
Private
Vehicles
Bus parking
Security
Well-lit parking
Fi'lia
Photo out of - Fi'lia
Where generational Italian cooking meets Mumbai's soft daylight. Handmade pastas, wood-fired crusts and recipes passed from nonna to mama to Fi'lia - shaped with feminine craft and honest warmth, evoking the comfort of a meal that remembers its roots.
Cooking style
Italian
Chef name
Mihir Kane
Capacity
164
Accessibility
Accessible service
T2 C06 At C T S No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2, 400099 Mumbai, India
Where generational Italian cooking meets Mumbai's soft daylight. Handmade pastas, wood-fired crusts and recipes passed from nonna to mama to Fi'lia - shaped with feminine craft and honest warmth, evoking the comfort of a meal that remembers its roots.
Black Lacquer
Photo out of - Black Lacquer
Beneath the city's rhythm, a Japanese-inspired listening bar transforms into a modern social club. Vinyl spins, shadows linger and cocktails arrive with character-while conversations flow and music carries the night into something worth staying for.
Beneath the city's rhythm, a Japanese-inspired listening bar transforms into a modern social club. Vinyl spins, shadows linger and cocktails arrive with character-while conversations flow and music carries the night into something worth staying for.
Breakfast
Photo out of - Breakfast
Mornings made interesting - clean flavors, strong pours, and a start that actually feels like one. Buffet: A breakfast spread that lets you choose your pace - generous, seasonal, and anything but predictable.
Breakfast à la carte
Mornings made interesting - clean flavors, strong pours, and a start that actually feels like one. Buffet: A breakfast spread that lets you choose your pace - generous, seasonal, and anything but predictable.
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Filia
Mornings made interesting - clean flavors, strong pours, and a start that actually feels like one. Buffet: A breakfast spread that lets you choose your pace - generous, seasonal, and anything but predictable.
Pool
On site
Pool features
Outdoor pool
Dimension
Pool Depth Min:
1.49 m /
4.9 ft
Pool Depth Max:
1.49 m /
4.9 ft
A serene, sun-kissed pool scape where you float, breathe, and forget the day for a while.
Fitness center
On site
Move smarter with Technogym's best. Bathed in natural sunlight, 24-hour gym offers AI-integrated Technogym equipment for an immersive workout. Rejuvenate with sound healing, Zumba, and nourishing treats from our health bar.
Photo out of -
Wellness that feels intentional, not just indulgent - thoughtful massages, revitalizing facials, and body rituals.
Wellness that feels intentional, not just indulgent - thoughtful massages, revitalizing facials, and body rituals.
The staff was courteous but communication and systems didn’t work in tandem.
The check-in time was informed for 1pm but the room wasn’t ready. Then the checkin took about 30 min and I get an apology.
The swimming pool was not accessible for the day and wasn’t informed
The package details were not clearly communicated to all restaurants.
The team was told that we were there for a special celebration so team reached out and said that we will arrange for a cake but it can be done only by the evening as it’s not ready yet so I said ok. In the mean time a friend of us called to give a message to be mentioned on the cake which technically was to be complimentary got charged for the same.
Also we were in the suite room, unfortunately, we could hear everything happening in the adjacent room—intimate noises which made the stay uncomfortable since there were kids staying with us.
Dear Guest,
Thank you for sharing your feedback and acknowledging our colleagues’ courtesy. I am sorry that shortcomings in communication and coordination affected your family’s special celebration.
Please accept my sincere apologies for the delay in room readiness and check-in, the lack of advance information about the pool’s unavailability, and the confusion surrounding your package inclusions. We will also review the cake charge against the complimentary arrangement communicated to you and clarify this with you directly.
I regret the disturbance from the adjacent room, particularly while you were staying with your children. Your family should have been able to enjoy a comfortable and restful stay.
We will investigate these concerns with the respective department heads to address the gaps you have highlighted. We would welcome the opportunity to speak with you personally and work towards restoring your confidence in our hospitality.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 4.0/5
Sakshi S.
Friends
-
Confirmed reviews ALL
The only issue was that when I called the front desk to ask if the coke and chocolates were complimentary they mentioned it is and later while checkout I was charged for the same.
Miscommunication was there from the team which should be looked into.
Thank you.
Dear Guest,
Thank you for sharing your feedback. I am pleased that your stay was comfortable overall but sincerely apologise for the conflicting information about the minibar items and the unexpected charges at check-out.
Having specifically checked with our team and been advised that the first consumption was complimentary, you understandably expected your bill to reflect this. We will review the charges and the information provided and contact you directly with clarification and any necessary correction.
I also regret that the breakfast did not meet your taste expectations and will share your feedback with our culinary team.
Thank you for bringing these concerns to our attention. We hope to welcome you back for a smoother and more enjoyable experience.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 4.0/5
Gemma R.
Families
-
Confirmed reviews ALL
Room was lovely, food at merchants was exceptional
Few issues with communication, eg things were arranged (set up of sofa bed, restaurant bookings) but not followed through so required a lot of chasing
Dear Guest,
Thank you for sharing your feedback. I am delighted that you enjoyed your beautiful room, seamless arrival and departure, and the exceptional dining experience at The Merchants.
I am sorry, however, that arrangements for the sofa bed and restaurant reservations were not followed through as promised. You should not have needed to repeatedly chase our team for requests that had already been confirmed. We have also noted your feedback regarding the Wi-Fi speed.
Your comments have been shared with our Rooms and Food & Beverage teams to strengthen communication, ownership and follow-through. We appreciate your recommendation and hope to welcome you and your family back for an even more seamless experience.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 5.0/5
Neelam M.
Families
-
Confirmed reviews ALL
The check in was good. We were happy to be upgraded to the suite. However our bags took too long to be brought up.
One thing to point out is that the main light switch is next to the door. It would be better to have one next to the bed
Dear Guest,
Thank you for awarding us a perfect score. We are delighted that you enjoyed the check-in experience, your suite upgrade and the overall comfort of your family stay.
I am sorry, however, that your luggage took longer than expected to reach the room. Your feedback has been shared with our team to review the arrival and baggage-delivery process. We have also noted your thoughtful suggestion regarding the placement of a master light switch beside the bed and shared it with our Engineering team for consideration.
We truly appreciate your recommendation and look forward to welcoming you and your family back to Roswyn.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 4.5/5
Shyam S. K.
Business
-
Confirmed reviews ALL
Perfect
Dear Guest,
Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our approach easy and the experience luxurious. Your satisfaction is our priority.
Warm Regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Dear Guest,
Thank you for sharing your feedback and acknowledging our colleagues’ courtesy. I am sorry that shortcomings in communication and coordination affected your family’s special celebration.
Please accept my sincere apologies for the delay in room readiness and check-in, the lack of advance information about the pool’s unavailability, and the confusion surrounding your package inclusions. We will also review the cake charge against the complimentary arrangement communicated to you and clarify this with you directly.
I regret the disturbance from the adjacent room, particularly while you were staying with your children. Your family should have been able to enjoy a comfortable and restful stay.
We will investigate these concerns with the respective department heads to address the gaps you have highlighted. We would welcome the opportunity to speak with you personally and work towards restoring your confidence in our hospitality.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 4.0/5
Sakshi S.
Friends
-
Confirmed reviews ALL
The only issue was that when I called the front desk to ask if the coke and chocolates were complimentary they mentioned it is and later while checkout I was charged for the same.
Miscommunication was there from the team which should be looked into.
Thank you.
Dear Guest,
Thank you for sharing your feedback. I am pleased that your stay was comfortable overall but sincerely apologise for the conflicting information about the minibar items and the unexpected charges at check-out.
Having specifically checked with our team and been advised that the first consumption was complimentary, you understandably expected your bill to reflect this. We will review the charges and the information provided and contact you directly with clarification and any necessary correction.
I also regret that the breakfast did not meet your taste expectations and will share your feedback with our culinary team.
Thank you for bringing these concerns to our attention. We hope to welcome you back for a smoother and more enjoyable experience.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 4.0/5
Gemma R.
Families
-
Confirmed reviews ALL
Room was lovely, food at merchants was exceptional
Few issues with communication, eg things were arranged (set up of sofa bed, restaurant bookings) but not followed through so required a lot of chasing
Dear Guest,
Thank you for sharing your feedback. I am delighted that you enjoyed your beautiful room, seamless arrival and departure, and the exceptional dining experience at The Merchants.
I am sorry, however, that arrangements for the sofa bed and restaurant reservations were not followed through as promised. You should not have needed to repeatedly chase our team for requests that had already been confirmed. We have also noted your feedback regarding the Wi-Fi speed.
Your comments have been shared with our Rooms and Food & Beverage teams to strengthen communication, ownership and follow-through. We appreciate your recommendation and hope to welcome you and your family back for an even more seamless experience.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 5.0/5
Neelam M.
Families
-
Confirmed reviews ALL
The check in was good. We were happy to be upgraded to the suite. However our bags took too long to be brought up.
One thing to point out is that the main light switch is next to the door. It would be better to have one next to the bed
Dear Guest,
Thank you for awarding us a perfect score. We are delighted that you enjoyed the check-in experience, your suite upgrade and the overall comfort of your family stay.
I am sorry, however, that your luggage took longer than expected to reach the room. Your feedback has been shared with our team to review the arrival and baggage-delivery process. We have also noted your thoughtful suggestion regarding the placement of a master light switch beside the bed and shared it with our Engineering team for consideration.
We truly appreciate your recommendation and look forward to welcoming you and your family back to Roswyn.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 4.5/5
Shyam S. K.
Business
-
Confirmed reviews ALL
Perfect
Dear Guest,
Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our approach easy and the experience luxurious. Your satisfaction is our priority.
Warm Regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 5.0/5
Krishnav S.
Couples
-
Confirmed reviews ALL
The experience we had in terms of hospitality and the overall stay was beyond our expectations. Everybody there makes your stay the most comfortable and memorable.
Dear Guest,
Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that our hospitality exceeded your expectations and contributed to a memorable experience. Your feedback motivates us to continue providing exceptional service.
Warm Regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 5.0/5
Vasudevan R.
Business
-
Confirmed reviews ALL
I was pleasantly surprised as to how good my hotel stay was. Every hotel can offer good clean and luxurious rooms. But only few manage good service. And small things made my day. Like a laptop cover and cable organizer which I would never have expected when I came back to the room. And a cover which actually fit my laptop.
Dear Guest,
Thank you for sharing such a wonderful review. We are delighted that your stay exceeded expectations and that the thoughtful details made your experience truly memorable.
Your observation that luxury is defined not only by beautiful rooms but by meaningful and intuitive service deeply resonates with us. Knowing that the laptop cover and cable organiser were both unexpected and perfectly suited to your needs is especially rewarding.
Your appreciation will be shared with Divya and our Housekeeping team, and we will ensure that the colleague who prepared your room receives the recognition he deserves.
Thank you for your perfect rating and generous recommendation. We look forward to welcoming you back to Roswyn for another thoughtfully curated experience.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 5.0/5
Vikrant N.
Business
-
Confirmed reviews ALL
A heartfelt Thank you for all the love and care. I really enjoyed my First stay with you all.
I look forward to many more stays in your wonderful environs.
Thank you to Achi, Divya, Om and Saptak.
Dear Guest,
Thank you for such a heartfelt review. We are truly delighted that your first stay at Roswyn reflected your definition of luxury and comfort, and that our hotel felt like a tranquil, home-like retreat amid the energy of Mumbai.
Your generous appreciation for Achi, Divya, Om and Saptak will be shared with them personally. They will be thrilled to know that their warmth, care and professionalism made your experience so memorable.
Your perfect rating and desire to return mean a great deal to our entire team. We look forward to welcoming you back for many more wonderful stays at Roswyn.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 5.0/5
Carl M.
Business
-
Confirmed reviews ALL
Everything was excellent, from checking in, being shown to the room and how the various digital functions like lights and AC work etc.
Dear Guest,
Thank you for sharing your wonderful feedback. We are delighted that you enjoyed Roswyn’s convenient location, distinctive ambience and the comfort of your room.
It is especially pleasing to know that your arrival felt seamless and that our team’s introduction to the room’s digital features helped you settle in comfortably. We are also glad that you enjoyed your dinner at our Italian restaurant.
Your perfect overall rating and recommendation mean a great deal to us. We look forward to welcoming you back to Roswyn for another excellent stay.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 5.0/5
Gabrijela N.
Business
-
Confirmed reviews ALL
Unique one of a kind hotel stay.
Dear Guest,
Thank you for awarding Roswyn a perfect rating. We are delighted that your room exceeded your expectations and that every aspect of your experience—from arrival and breakfast to our service and departure—was memorable.
Being described as a “unique, one-of-a-kind hotel” is especially meaningful to us and beautifully reflects the distinctive experience we aspire to create for every guest.
Thank you for your generous recommendation. We look forward to welcoming you back whenever your travels bring you to Mumbai.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 4.0/5
Vivek K.
Families
-
Confirmed reviews ALL
Our First wow moment was created at the Checkin where the team was on the toes and got us a room in 5 mins of we arriving at the property. The service was extremely good and responsiveness for the team was amazing. The mix of restaurant combining the 2 hotels is amazing. My Daughter had an amazing time at the play are and special mention to the Caretaker there Ms. Lata for the same. Also the hotel is extremely accommodating with early checkins and checkouts. Couple of thing that can be improved is First how to respond to the request of a guest, second I believe Roswyn is a Boutique luxury and if a corporate staffs are allocated the rooms in the hotel for a corporate event it kills the sanity of the hotel. Their public behavior in corridor and pool area made the female guests really uncomfortable. Next time if I come I will first check if there is a corporate event in the hotel or not before booking the same.
Dear Guest,
Thank you for sharing such thoughtful and detailed feedback. We are delighted that your family enjoyed the spacious room, smooth check-in, dining choices and children’s amenities. It is especially wonderful to know that your daughter had an enjoyable time at the play area. Your appreciation for Ms. Lata will be proudly shared with her and the team.
At the same time, I sincerely regret that the conduct of some members of a corporate group in the corridors and pool area affected the calm atmosphere of your stay and made female guests feel uncomfortable. We fully understand your expectation that Roswyn should retain its refined, intimate character regardless of group activity within the hotel. Your comments have been shared with our leadership and Security teams to review how group movement and behaviour in shared guest areas are managed.
We have also noted your feedback regarding the manner in which guest requests are addressed, as every interaction should feel attentive, thoughtful and reassuring.
We would appreciate the opportunity to speak with you and understand your observations in greater detail. Kindly let us know a convenient time for a brief call.
Thank you for recommending us. We hope to welcome you and your family back for the peaceful and memorable Roswyn experience you should always expect.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 5.0/5
Ayesha A.
Business
-
Confirmed reviews ALL
Everything was exceptional thank you
Dear Guest,
Thank you for your wonderful feedback and perfect rating. We are delighted to know that every aspect of your stay—from your arrival and accommodation to our team’s service and departure experience—was exceptional.
Your kind words mean a great deal to all of us and will be proudly shared with the team. It was our pleasure to host you, and we look forward to welcoming you back to Roswyn for another memorable stay.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 5.0/5
Mohammed Z. P.
Couples
-
Confirmed reviews ALL
Absolutely loved every aspect of my stay! From the warm and seamless check-in to the exceptional hospitality and the team's willingness to accommodate my every need, everything was handled with professionalism and genuine care. The checkout experience was equally effortless and smooth. Roswyn has officially become my go-to hotel whenever I visit Mumbai. A huge thank you to the entire team for making my stay so comfortable and memorable. Looking forward to staying with you again!
Dear Guest,
Thank you for your wonderful feedback and perfect rating. Knowing that Roswyn has become your go-to hotel whenever you visit Mumbai is one of the finest compliments we could receive.
I am delighted that every stage of your stay—from the effortless booking and warm arrival to the thoughtful service and seamless departure—was handled with genuine care. Creating experiences that feel personal, comfortable and memorable is exactly what we aspire to achieve.
Your special appreciation for Achi, Pratiksha, Vaibhav and our Guest Relations team will be shared with them. I am certain they will be thrilled to know that their warmth and attentiveness contributed so meaningfully to your stay.
Thank you once again for your generous recommendation. We look forward to welcoming you back to Roswyn for many more memorable experiences.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 4.5/5
Vishwas A.
Business
-
Confirmed reviews ALL
Everything was great. There were a few misses. The coffee pods were missing in the room. But overlall, Om and the team were great.
Dear Guest,
Thank you for describing your visit as one of your best stays in recent times. It is wonderful to know that Om and the team looked after you so well, and I will be delighted to share your appreciation with them.
I am sorry that the coffee pods were missing from your room. I also noticed your rating for the breakfast experience and would genuinely value a better understanding of where we fell short. Your detailed feedback would help us identify the specific improvements required.
We would appreciate the opportunity to speak with you personally. Kindly let us know a convenient time to connect.
We hope to welcome you back to Roswyn for an even more seamless experience.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 5.0/5
Sanjay C.
Families
-
Confirmed reviews ALL
entire experience have been awesome. Restuarants like Filias , Black Lacquer are outstanding
Dear Sir,
Thank you for your wonderful feedback and perfect rating. It is truly rewarding to know that you consider Roswyn among the best hotels in Mumbai and that your entire experience was exceptional.
Your appreciation of Filia and Black Lacquer means a great deal to us, and I will be delighted to share your compliments with our culinary and service teams.
We look forward to welcoming you back for another memorable experience.
Warm regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals
Customer review rating 0.5/5
Simranjeet S. A.
Business
-
Confirmed reviews ALL
Roswyn positions itself as a premium luxury hotel. Unfortunately, my experience exposed a significant gap between the luxury promise and the most basic expectations of hospitality.
Let me be clear: my criticism is not about the property's decor, design or overall theme. I personally found the property somewhat claustrophobic, and what was presented as an upgrade from Fairmont honestly felt like a downgrade in terms of space, openness and overall environment. But that is subjective. Different guests will have different preferences.
My concerns are about something much more fundamental: hospitality, ownership, safety, courtesy, transparency and attention to detail.
1. Front-desk ownership: On my first night, around 10:30 PM, the front-desk manager was away from the desk using his phone. His response when questioned was dismissive and disrespectful. I reported this to hotel management the next day.
2. Preferential attention: I also noticed what felt like preferential attention based on appearance. A guest arriving around the same time, dressed in an obviously polished outfit, was immediately welcomed and assisted with the lift, while I arrived in jeans and a T-shirt and received no comparable acknowledgement or assistance. I cannot comment on the intention, but the contrast was noticeable and left an uncomfortable impression. This was very disrespectful.
3. Basic human attention: On another occasion, I was visibly out of breath, sitting directly in front of the front-office team for almost five minutes and asking for water. While other staff eventually helped, the same manager repeatedly looked in my direction without acknowledging me. This felt extremely disrespectful.
4. Guest safety:I also slipped in the bathroom, injuring my foot and tailbone and suffering a bleeding cut. I later informed the sales representative about the incident during a follow-up call. She informed the hotel manager, who subsequently messaged me to check on my well-being.
I appreciate that follow-up, however, the larger experience remained disappointing.
I later returned in the evening to change and step out for dinner. I met your team, showed them my wound and swollen foot, and also discussed another service issue regarding the shoe-shiner. Later, at around 3 AM, I returned to the hotel, got out of my cab outside the lobby entrance and walked barefoot into the property, visibly limping.
Not a single person stopped to ask:
Why is the guest walking barefoot?
Why is he limping?
Is he injured?
Does he need assistance?
Nobody asked if I needed help. There was no meaningful follow-up or even a basic gesture of care.
When I reached my room, I found that the shoe-shiner service had been attended to. Yet, despite the team already knowing about my injury, there was no pain-relief spray, no balm, no offer of assistance—not even a simple gesture to ask whether I was okay.
The shoe-shiner was remembered. The injured guest was not.
For a hotel that calls itself luxury, that distinction speaks volumes. Forget luxury for a moment—is this even basic hospitality?
5. Food:: Food and dining were another disappointment. Breakfast was not ready even around 9 AM, forcing me to leave with only some fruit. Fresh juice took over 30 minutes. Later, aloo gobhi, khichdi and roti arrived with undercooked gobhi, raw peas and poorly cooked roti; the replacement did little to improve the experience. At one point, I genuinely wondered:
Did I check into a European restaurant where I need to explain that "al dente" does not apply to gobhi, peas or roti?
Earlier, even at breakfast, the chef did not have moong dal chilla available—a very basic vegetarian breakfast option that I would expect to see at most hotel breakfast spreads.
Again, the question is simple:
Is this luxury? Or are we talking about basic hospitality standards?
6. Incidentals: Other issues included drainage problems, a lobby made partially inaccessible for a photoshoot, and internal finger-pointing over my invoice, booking, accor points are some other disappointing elements.
The fundamental issue
My disappointment is not because every single thing at Roswyn wasn't perfect. No hotel can realistically promise that.
My concern is that so many of the experiences I encountered relate to fundamentals:
a) Greeting and acknowledging guests
b) Treating guests consistently and respectfully
c) Being attentive when a guest is visibly struggling
d) Ensuring guest safety
e) Taking ownership of incidents
f) Keeping the front desk appropriately attended
g) Providing basic food on time
h) Serving properly cooked food
i) Maintaining functional bathrooms
j) Respecting the space and access of in-house guests
k) Communicating honestly
l) Most importantly, treating every guest with the same basic courtesy and dignity
These are not luxury extras. These are hospitality basics.
YOU CANNOT EXPECT A GUEST TO BE IMPRESSED BY YOUR LUXURY AESTHETICS AND PREMIUM BATHROOM FITTINGS IF HE GETS INJURED IN THAT VERY SAME BATHROOM.
YOU CANNOT EXPECT A GUEST TO BE IMPRESSED BY YOUR LUXURY TOILETRIES AND AMENITIES WHEN THE BASIC SHOWER DRAINAGE IS NOT WORKING.
YOU CANNOT EXPECT A GUEST TO BE IMPRESSED BY YOUR LUXURY DÉCOR AND MEETING SPACES IF HE IS MADE TO FEEL DISRESPECTED IN YOUR OWN LOBBY, IN FRONT OF THE VERY GUESTS HE BROUGHT TO YOUR HOTEL, BY THE VERY PEOPLE STATIONED THERE TO WELCOME AND TAKE CARE OF HIM.
LUXURY MEANS NOTHING IF THE BASICS OF SAFETY, FUNCTIONALITY, RESPECT AND HOSPITALITY ARE NOT IN PLACE.
Unfortunately, the system doesn't have any negative marking, that's why i have to stick to 1. Also, due to charcter limitation, keeping the feedback short for now. Will be postiing a more detailed feedback on Google later this week.
Customer review rating 5.0/5
Navaneeth A.
Families
-
Confirmed reviews ALL
Excellent hotel with outstanding hospitality. The staff were extremely professional, welcoming and attentive throughout our stay, and the service was excellent. The hotel itself is beautifully maintained, very clean and has a premium look and feel. The amenities were excellent as well. Food quality was generally very good, with some dishes being particularly excellent. Overall, we were very impressed with the standard of the hotel and the treatment we received from the staff.
The main drawback is the location if you are visiting Mumbai for sightseeing or a vacation. It is very convenient for airport transits and short stays, but reaching places such as Juhu Beach can take around 45 minutes, while attractions in South Mumbai such as the Gateway of India can take well over an hour depending on traffic.
The hotel’s cab service was also quite expensive, although the vehicles and service were very professional, so the premium was understandable.
One small point: the in-room minibar seemed to have a charge for almost everything, including soft drinks and chocolates. Considering the room rates and the hotel’s five-star positioning, it would have been a nice touch to include a few basic minibar refreshments complimentary.
Dear Sir,
Thank you for taking the time to share your experience at Roswyn, A Morgans Originals Hotel. We are delighted to hear that you found our hospitality and service to be exceptional and that you appreciated the cleanliness and premium feel of our hotel. It is gratifying to know that our staff made a positive impact during your stay.
We acknowledge your feedback regarding the location. While we are indeed conveniently situated for airport transits, we understand that reaching popular sightseeing destinations can take longer due to traffic conditions. Your comments about our cab service pricing have been noted, as we strive to maintain high standards while providing professional services.
Regarding the minibar, we appreciate your suggestion for complimentary refreshments. We continually evaluate our offerings to enhance the guest experience, and your insights are valuable to us.
Thank you once again for your kind words and constructive feedback. We hope to welcome you back in the future.
Best regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 5.0/5
Harsh R.
Couples
-
Confirmed reviews ALL
Top notch hospitality! Warm & courteous staff, every staff member greeted us with a smile - be it at the check in or the housekeeping. We had a butler on service, who was super prompt and took care of every doubt that we had. Every single staff member that we interacted with went the extra mile to make our stay enjoyable.
Dear Harsh R.,
Thank you for your kind words regarding your recent stay at Roswyn. We are delighted to hear that our team provided you with exemplary service and that our butler exceeded your expectations. Your positive feedback serves as a great motivation for our staff, who strive to ensure every guest feels valued and welcomed. We look forward to welcoming you back in the future for another memorable experience.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 5.0/5
Pradhan R.
Families
-
Confirmed reviews ALL
Thanks to front office staff ( Om, Vikash, madam who welcome us , and entire team)
Thanks to house keeping staff for quick service.
Overall , we enjoyed and it was peaceful and luxurious.
Dear Pradhan R.,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our front office and housekeeping teams contributed to a peaceful and luxurious experience. Your appreciation will be shared with them.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Customer review rating 5.0/5
Sandeep P.
Friends
-
Confirmed reviews ALL
One of the most beautiful hotel rooms Mumbai has to offer large space with wonderful amenities and working spaces and kitchen and dining facilities
Dear Sandeep P.,
Thank you for your kind words regarding your recent stay at Roswyn. We are delighted to hear that you appreciated our spacious accommodations and amenities. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.
Thanks and Best Regards,
Rajiv Kapoor
General Manager
Roswyn, A Morgans Originals Hotel
Web-users rating
Other web-users rate our hotel
7 reviews5.5/10Location
25 reviews7.7/10Room
40 reviews8.9/10Service
18 reviews9.6/10Vibe
12 reviews8.5/10Amenities
6 reviews9.1/10Comfort
6 reviews3.3/10Value
6 reviews7.5/10Room
12 reviews9.3/10Service
5 reviews9.6/10Vibe
7 reviews9.3/10Service
Powered by
Frequently asked questions
Roswyn, A Morgans Originals Hotel is located at T2 C06 At Cts No 1405 (Part), Chhatrapati Shivaji Maharaj, International Airport T2, 400099 Mumbai, India. We are just 500 meters from the International Airport and a short walk from the T2 Csmia Metro Station. Nearby attractions like Juhu Beach and Phoenix Market City are within a 30-minute drive.
Roswyn, A Morgans Originals Hotel offers several suite categories designed for comfort and productivity:
Pavilion Suite with City or Pool Views
Manor Suite - 1 Bedroom
Gallery, Opera, and Roswyn Suites with 2 Bedrooms
Each suite includes a dedicated workspace and kitchenette, making them ideal for families and business travellers.
At Roswyn, A Morgans Originals Hotel, we offer:
Wi-Fi and private indoor parking for an additional fee
Breakfast buffet and air conditioning
Outdoor pool, Blu Xone Spa, and 24-hour Fitness center
Italian dining at Fi'lia and cocktails at Black Lacquer
Concierge, laundry services, and airport shuttles for an additional fee
Roswyn, A Morgans Originals Hotel features Fi'lia, serving Italian cuisine, and Black Lacquer, a Japanese-inspired bar. Fi'lia is open daily from 7:00 PM to 11:30 PM, with lunch on weekends, while Black Lacquer opens daily at 5:00 PM. We offer a seasonal breakfast buffet, children's menus, and vegetarian options. Room service is available 24/7 for an additional fee.
At Roswyn, A Morgans Originals Hotel, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Roswyn, A Morgans Originals Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Roswyn, A Morgans Originals Hotel using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Roswyn, A Morgans Originals Hotel is a wheelchair-accessible hotel with rooms specifically designed for guests with reduced mobility. These accommodations include accessible bathrooms with 32-inch wide doors and features for hearing-impaired guests. Our hotel also provides elevator access to all floors and well-lit parking for your convenience.
Yes, Roswyn, A Morgans Originals Hotel allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Roswyn, A Morgans Originals Hotel features Blu Xone, India's first longevity-driven wellness space for modern recovery. You can enjoy intentional treatments such as thoughtful massages, revitalizing facials, and body rituals. Guests also receive a 20% discount on spa services during their stay.
Roswyn, A Morgans Originals Hotel provides business travellers with suites featuring dedicated workspaces and business desks. We offer high-speed internet and data ports for an additional fee, along with 24-hour access to our fitness center. You can also enjoy a variety of breakfast options to start your workday.
Accor Live Limitless
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate
Our other establishments nearby
Page 1 out of 2, Our other establishments nearby 1 :, Our other establishments nearby 2 :, Our other establishments nearby 3 :, Our other establishments nearby 4 :
3.3/5
