Pullman Phuket Karon Beach Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 1,705 reviews

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Pullman Phuket Karon Beach Resort - Image 1
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333 PATAK ROAD, Karon Beach, Muang Phuket, 83100 PHUKET, Thailand

Description

Hotel extras

  • Modern spacious rooms with extra large comfortable beds

  • Across the beautiful Karon beach and 05 Mins walk to Kata Beach

  • Access to 05 Outdoor Swimming Pool & Kids water slides

  • Exclusive access to Panaroma Lounge with Mermezing sunsets & cocktails for suites

  • Dine in 08 stylish restaurants which features a delectable menu of Asian & Global favorites

Our accommodation(s)

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Hotel location

Pullman Phuket Karon Beach Resort

333 PATAK ROAD, Karon Beach, Muang Phuket
83100 PHUKET
Thailand

GPS:7.83851, 98.29925

Telephone
Fax +66 76 396 136

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,705 reviews

Customer review rating 4.5/5

Lars I. P. P. Couples - Confirmed reviews ALL

It is the biggest hotel in the south of Thailand but still extremely nice. All the 650+ rooms are well located with pools all around the fantastic garden area. Good breakfast and fantastic staff also helped this hotel to be great. The only small downside is that you have to go over a street to come to the beach which is "local" and not very clean. Otherwise a highly recommendable hotel.

Dear Guest, Thank you very much for your wonderful feedback and recommendation. We are delighted to know you enjoyed the gardens, pools, breakfast, and the service provided by our team at Pullman Phuket Karon Beach Resort. We also appreciate your comments regarding beach access and the surrounding area. Your feedback is valued and noted. Thank you for your continued support as an ALL member. We look forward to welcoming you back again soon. Warm regards, Ajay Sampige General Manager

Customer review rating 5.0/5

Alessandro C. Families - Confirmed reviews ALL

Great facility in a family friendly location.

Dear Guest, Thank you very much for your perfect rating. We are delighted to know you and your family enjoyed a comfortable stay at Pullman Phuket Karon Beach Resort. We truly appreciate your feedback and look forward to welcoming you back again soon. Warm regards, Ajay Sampige General Manager

Customer review rating 1.5/5

Shubham S. Families - Confirmed reviews ALL

Unfortunately, our stay was disappointing from the beginning. The room key card did not work properly, and we had to wait a long time before we could finally access our room. This caused unnecessary delay and inconvenience at check-in. The room itself felt old and poorly maintained. We experienced an electricity outage during our stay, lights stopped working, and the room door did not shut properly, which was quite concerning. Overall, the condition of the room and the service issues significantly affected our experience. This was not what we expected and did not meet the standards we anticipated. We booked 3 rooms for my wife birthday.

Dear Guest, Thank you for taking the time to share your detailed feedback. I am truly sorry that your stay, especially as it was meant to celebrate your wife’s birthday, did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the malfunctioning key card, the delay at check-in, the electricity outage, and the issues with the room condition and cleanliness. Dust and mold are absolutely not acceptable, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We also acknowledge your concerns regarding the room being outdated and not reflecting the value expected. Your feedback is important as we continue to improve and upgrade our facilities. At the same time, we are grateful for your kind recognition of our team, especially Berm. We will be sure to share your appreciation with him. We regret that your special family celebration was impacted and hope you will consider giving us another opportunity to provide the experience you originally anticipated. Warm regards, Ajay Sampige General Manager

Customer review rating 2.5/5

Khalifa A. Couples - Confirmed reviews ALL

Lets start with reception the reception was not welcoming no welcome drink no offering water and no any proper guidance was given is just like they want finish from you fast , the deluxe renovated rooms was good in building i have been given dirty towels with marks in washrooms and If usually these marks cant be cleaned the hotel have to throw away this towels the hotel have serious issue in hygiene and health related issues for the breakfast its completely open while people going around coughing on food and Sneezing and i saw the same knife by chef was used to cut meat was used as well to cut fruits the expired products in my mini bar and i have informed the reception and reception ask me should we come and change it , no any serious action have been taken the staff in gym have very low knowledge in gym support i even asked about personal training they said we have in reception and been told the price then suddenly in gym say no we dont have we only have helper and as i saw the hotel is big and look have shortage with staff and cant handle that much guests , and as i saw the staff is not satisfied with there work not satisfied with many things and That why it lead them to be unhappy and there way of not satisfying they spread a negative energy and negative impact as some of the staff talk to you like you owe them money or owe them a favor health and service way things have to change

Dear Guest, Thank you for taking the time to share such detailed feedback. I sincerely apologize that your experience did not reflect the standards we aim to deliver, especially as a valued ALL Diamond member. Please accept our apologies for the lack of a warm welcome at reception, the concerns regarding towel condition, hygiene issues you observed at breakfast, and the expired items in the minibar. These matters are taken very seriously, particularly those related to food safety and cleanliness. Your comments have been shared immediately with the relevant department heads for thorough review and corrective action. I am also sorry for the inconsistent information regarding personal training at the gym and for the impression that our team was disengaged or unmotivated. This is certainly not the culture we strive to create, and your feedback regarding staff attitude and energy will be addressed with our leadership team to reinforce service standards and internal engagement. We truly regret that your stay left you feeling disappointed. Your comments are invaluable in helping us identify operational gaps and areas requiring urgent improvement. We appreciate your honest feedback and hope you may consider giving us another opportunity in the future to provide the level of experience you rightfully expect. Warm regards, Ajay Sampige General Manager

Customer review rating 4.5/5

Richard M. Couples - Confirmed reviews ALL

Having stayed in Khao Lak last year at a "five star" hotel, this was on another level. Couldn't really fault anything about the appointment, standards and staff service levels. Visitors from the UK were in the minority, which wasn't a problem, with the majority seemingly from China and Russia which creates some cultural challenges. All facilities at the hotel were excellent. Room was modern and new feeling. The Patong, Karon & Kata areas aren't our cup of tea (Patong is like Magaluf on steroids and Kata a close second!) Would use the hotel again for a short stay

Dear Guest, Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed the hotel’s location, modern rooms, and our team’s service. It’s great to know you would choose to stay with us again. Warm regards, Ajay Sampige General Manager

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