Grand Mercure Batam Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 363 reviews

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Grand Mercure Batam Centre - Image 1
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Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota, 29461 BATAM, Indonesia

Description

Hotel extras

  • The first and newest premium Accor hotel in Batam with brand new facilities

  • Prime location near Batam Centre InternationalFerry Terminal to access Singapore and Malaysia

  • Five minutes away from One Batam Mall

  • Wellness facilities featuring massage treatments, gym, pool, and spacious kids club

  • Majestic pillarless ballroom and various meeting rooms to host event for up to 1,200 people

Our accommodation(s)

Hotel location

Grand Mercure Batam Centre

Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota
29461 BATAM
Indonesia

GPS:1.13419, 104.04442

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

AMBROSIA ALL DAY DINING

With a diverse menu featuring Indonesian, Western, and Asian dishes, at our vibrant restaurant, every meal is a celebration of culinary artistry. The inviting atmosphere is perfect for casual dining or special occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  363 reviews

Customer review rating 2.5/5

Shaozhi J. N. Families - Confirmed reviews ALL

The hotel itself is new, clean, and well maintained. Rooms, facilities, and equipment are all updated and in excellent condition. No issues there. The real problem is the reception service. As an Accor Plus member, priority check-in and check-out is a stated benefit, but there was absolutely no priority given. I was seated at the Accor Plus counter for 10 minutes with zero acknowledgement. After approaching a staff member to ask for assistance, I waited another 10 minutes, only to be told the counter was closed and that I had to join the regular queue. Completely defeats the purpose of having a priority counter. Another disappointment is that the hotel could not assist with arranging a paid transfer to the ferry terminal. I was not asking for a free shuttle. I was fully prepared to pay, but they still couldn’t help with something that should be a basic guest service. Overall: great hardware, but the guest experience is let down heavily by the front-desk service. If the hotel wants to position itself as part of the Accor network, service standards need to match.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Grand Mercure Batam Centre. We appreciate your compliments about our facilities and the condition of our hotel. However, I am truly sorry to learn that your experience with our reception service did not meet your expectations, particularly in relation to Accor Plus benefits. It is disappointing to hear that you did not receive prompt acknowledgment at the priority counter. We strive to ensure that all guests receive the level of service they deserve, and I regret that this aspect of your stay fell short. Additionally, I understand your frustration regarding the difficulty in arranging a paid transfer to the ferry terminal. While we aim to assist with various guest needs, it appears we were unable to meet yours on this occasion. Your feedback will be taken into consideration as we continue to improve our service standards. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Grand Mercure Batam Centre

Customer review rating 4.5/5

Koon A. N. Families - Confirmed reviews ALL

We love everything which the hotel offers from Kids room for our 5 and 9 year old. The breakfast has some new variety of food added on each day. Great location to grab to any mall within 5 to 15 min. One Batam mall is just opposite within 5 min walking distance. The hotel has swimming pool, gym and we also drink at the night pub with live band. The stay is recharged. The staff from hotel concierge, bell boy etc were polite. The only drawback is the shower tap is hard to control the shower water temperature. Highly recommended.

Dear Valued Guest, Thank you for your positive feedback regarding your stay at Grand Mercure Batam Centre. We are delighted to learn that your family enjoyed our facilities, especially the kids' room and the variety offered at breakfast. It is also gratifying to hear that our convenient location and amenities such as the swimming pool and gym contributed to a refreshing experience. We appreciate your feedback about the shower water temperature control. Your comments will be taken into consideration as we continually seek to improve our services. We are committed to providing a memorable stay for all our guests and value your recommendations. Thank you once again for choosing our hotel. We look forward to welcoming you back in the future. Best regards, Grand Mercure Batam Centre

Customer review rating 4.0/5

Satwant S. Business - Confirmed reviews ALL

It was a pleasant stay. Staff were friendly and helpful. All facilities were good.

Dear Valued Guest, Thank you for your feedback. We are pleased to hear that you enjoyed our facilities and found our staff to be friendly and helpful. We appreciate your comments regarding our location, and we value your insights as we strive to enhance our guests' experiences. Best regards, Grand Mercure Batam Centre

Customer review rating 4.0/5

Ban S. T. Couples - Confirmed reviews ALL

Nice stay and very new hotel with walking distance to One Batam mall and eateries.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and the new facilities. We look forward to welcoming you back for another pleasant experience. Best regards, Grand Mercure Batam Centre

Customer review rating 3.0/5

Gilbert Y. Families - Confirmed reviews ALL

Exceptional service and well greeted by hotel staff, check in and out was a breeze, however room cleanliness and dirty towels was a turn off.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that our staff provided exceptional service. However, we regret to learn that the cleanliness of your room and the condition of the towels did not meet your expectations. Your comments are invaluable for our continuous improvement. Best Regards, Grand Mercure Batam Centre

Other web-users rate our hotel

  • 194 reviews 8.3/10 Location
  • 441 reviews 8.4/10 Room
  • 550 reviews 8.7/10 Service
  • 284 reviews 9.4/10 Vibe
  • 240 reviews 8.5/10 Cleanliness
  • 234 reviews 8.4/10 Breakfast
  • 208 reviews 8.5/10 Food
  • 180 reviews 8.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.