Grand Mercure Batam Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 357 reviews

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Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota, 29461 BATAM, Indonesia

Description

Hotel extras

  • The first and newest premium Accor hotel in Batam with brand new facilities

  • Prime location near Batam Centre InternationalFerry Terminal to access Singapore and Malaysia

  • Five minutes away from One Batam Mall

  • Wellness facilities featuring massage treatments, gym, pool, and spacious kids club

  • Majestic pillarless ballroom and various meeting rooms to host event for up to 1,200 people

Our accommodation(s)

Hotel location

Grand Mercure Batam Centre

Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota
29461 BATAM
Indonesia

GPS:1.13419, 104.04442

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

AMBROSIA ALL DAY DINING

With a diverse menu featuring Indonesian, Western, and Asian dishes, at our vibrant restaurant, every meal is a celebration of culinary artistry. The inviting atmosphere is perfect for casual dining or special occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  357 reviews

Customer review rating 4.0/5

Ban S. T. Couples - Confirmed reviews ALL

Nice stay and very new hotel with walking distance to One Batam mall and eateries.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and the new facilities. We look forward to welcoming you back for another pleasant experience. Best regards, Grand Mercure Batam Centre

Customer review rating 3.0/5

Gilbert Y. Families - Confirmed reviews ALL

Exceptional service and well greeted by hotel staff, check in and out was a breeze, however room cleanliness and dirty towels was a turn off.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that our staff provided exceptional service. However, we regret to learn that the cleanliness of your room and the condition of the towels did not meet your expectations. Your comments are invaluable for our continuous improvement. Best Regards, Grand Mercure Batam Centre

Customer review rating 4.5/5

Fajrinal N. H. Families - Confirmed reviews ALL

I recently stayed at the hotel, and overall, it was a great experience. The room was clean and comfortable, and the facilities were well-maintained.

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room clean and comfortable, and that our facilities met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Grand Mercure Batam Centre

Customer review rating 4.0/5

Yi T. Z. Families - Confirmed reviews ALL

Hotel located at junction of busy road circus so not directly connected to any outside amenities. However, plentiful shopping and eats are a short ride away. Hotel hardware is nice, like the infinity pool and bar deck. However, the hotel feels poorly appointed and finished. Pool deck feels empty with only tables and chairs. Guest rooms had empty walls. It feels like they stopped working on furnishing the hotel at 95%. Food at both the lobby restaurant and tapas bar was good. However, the tapas bar didn't serve cocktails or wine by the glass; 80% of the drinks menu was literally off the table. Very awkward. Hotel staff, particularly front desk, concierge and security, were friendly and helpful throughout and thus makes it worthwhile for a return stay.

Dear Valued Guest, Thank you for sharing your thoughts about your recent stay at Grand Mercure Batam Centre. We appreciate your positive comments regarding our staff's friendliness and helpfulness, as well as your enjoyment of our dining options and the infinity pool. We acknowledge your observations about the hotel’s ambiance and furnishings. Your feedback regarding the pool deck and the guest rooms will be taken into consideration as we continuously strive to enhance guest experiences. We aim for a well-appointed atmosphere, and your insights are valuable in identifying areas for improvement. Regarding the beverage service at our tapas bar, we appreciate your feedback and will review the offerings to better meet our guests’ expectations. We understand how important a diverse drink selection can be to enhance the dining experience. Thank you once again for your comments. We look forward to welcoming you back in the future. Best regards, Grand Mercure Batam Centre

Customer review rating 2.0/5

Amelia W. Families - Confirmed reviews ALL

Room is not cleaned because the floor have nails. The toiletries are not fully not top up. We requested for additional dental kit and the staff didn’t understand what we requested and did not send up. Breakfast doesn’t have a lot of varieties but filled with lots of pastries which I think is an easy and fast way for refilling for guest.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered and the inconvenience with the toiletries and staff communication. Your comments regarding the breakfast variety have also been noted, as we strive to offer a balanced selection for our guests. We appreciate your insights and will use them to improve our services. Best regards, Grand Mercure Batam Centre

Other web-users rate our hotel

  • 194 reviews 8.3/10 Location
  • 441 reviews 8.4/10 Room
  • 550 reviews 8.7/10 Service
  • 284 reviews 9.4/10 Vibe
  • 240 reviews 8.5/10 Cleanliness
  • 234 reviews 8.4/10 Breakfast
  • 208 reviews 8.5/10 Food
  • 180 reviews 8.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.