Mantra Wollongong 4 stars

Customer review rating (ALL Rating) 3.5/5 115 reviews

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Description

Hotel extras

  • Located 5 minutes walk from the Wollongong train station.

  • Accors the road from the Wollongong Hospital.

  • 5 minutes drive to the Wollongong Northbeach.

  • 10 minutes drive to the Nan Tien Temple.

  • 30 minutes drive to the Jamberoo Action Park.

Our accommodation(s)

Book this hotel
Room 1

Unwind in comfort with our One Bedroom Superior Apartments feature a balcony, queen bed, ensuite with shower, full kitchen, tea and coffee making facilities, washer and dryer, air conditioning and an LCD TV.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 51 m² / 548 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 51 m² / 548 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

One Bedroom Deluxe Apartments are located on the top floor and feature a balcony and outdoor setting, queen bed, ensuite with shower, full kitchen, tea and coffee making facilities, washer and dryer, air conditioning and an LCD TV.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 57 m² / 613 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Designed with comfort and space in mind, Two Bedroom Superior Apartments feature a king and queen bed, two bathrooms, full kitchen, tea and coffee making facilities, washer and dryer, air conditioning and an LCD TV.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 74 m² / 796 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Our Two Bedroom Deluxe Apartments are located on the higher floors and feature a balcony with outdoor setting, king and queen bed, two bathrooms, full kitchen, tea and coffee making facilities, washer and dryer, air conditioning and an LCD TV.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 74 m² / 796 sq ft

Bedding

Queen size bed(s) x1

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Mantra Wollongong

6 10 Gladstone Avenue
2500 WOLLONGONG
Australia

GPS:-34.426591, 150.886831

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • 44 rooms
  • 2 rooms for people with reduced mobility
  • 44 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Pets

Pets allowed Additional charge

Business

One Meeting room

  • On site
  • Indoor parking
  • 49 parking spaces
  • Max Limited Height: 2.1 m / 6.89 ft
  • Parking pricing: 20 AUD 20 AUD Per day

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
56 m²  /  603 sq ft
Maximum seats capacity
30
Maximum capacity for banquets
0
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  115 reviews

Customer review rating 4.0/5

Debbie M. Families - Confirmed reviews ALL

Dear Debbie, Thank you for taking the time to share your positive experience at Mantra Wollongong. We are delighted to hear that you found our off-street parking to be excellent and that you enjoyed the comfort of our beds and the warmth of the shower. Your comfort is a priority for us, and it is gratifying to know that our facilities met your expectations. We are particularly pleased to learn that our reception staff provided you with exceptional service. Our team strives to be understanding and accommodating, and it is wonderful to know that they were able to assist you effectively, especially in resolving the communication challenges you encountered. Your acknowledgment of their efforts will be shared with the team, as it serves as a great motivation for them to continue delivering outstanding service. We appreciate your recommendation to your friends and your kind words about our convenient location near the hospital. We are always here to support guests during their visits, and we aim to make every stay as enjoyable as possible. Thank you once again for your feedback. We look forward to welcoming you back in the future. Kind Regards, Mantra Wollongong

Customer review rating 5.0/5

Andrew M. Solo - Confirmed reviews ALL

Dear Andrew, Thank you for your kind feedback regarding your recent stay at Mantra Wollongong. We are delighted to hear that you found our hotel comfortable and well-located near the Crown Street shopping and entertainment precinct. It is wonderful to know that you appreciated the spacious upper suites and enjoyed the views to Port Kembla. We look forward to welcoming you back for your next visit, especially for the MS Gong charity ride. Kind Regards, Mantra Wollongong

Customer review rating 3.5/5

Mark B. Couples - Confirmed reviews ALL

Dear Mark, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the room's practical features. However, we regret that the pillows did not meet your expectations for comfort. Your comments will be taken into consideration as we continually strive to enhance our guest experience. We hope to welcome you back to Mantra Wollongong in the future. Kind Regards, Mantra Wollongong

Customer review rating 4.5/5

Helen T. Couples - Confirmed reviews ALL

Dear Helen, Thank you for your positive feedback. We are delighted to hear that you found your apartment spacious, clean, and well-equipped, and that our staff provided helpful and friendly service. We appreciate your understanding regarding the balcony access and are pleased that our location suited your needs. We look forward to welcoming you back on your next visit. Kind Regards, Mantra Wollongong

Customer review rating 4.0/5

Sonia G. Families - Confirmed reviews ALL

Dear Sonia, Thank you for taking the time to share your experience regarding your recent stay at Mantra Wollongong. We greatly appreciate your positive remarks about the comfort of your stay and the cleanliness of your apartment, as well as your kind words regarding our staff's friendliness. It is always rewarding to hear that our team made a positive impression on our guests. I would like to address your feedback regarding the air conditioning in the bedrooms. We regret to hear that the air conditioning did not meet your expectations for comfort during your stay. We always strive to provide the best possible service and facilities for all our clients, and we realize that, in this instance, we fell short. Your feedback has been passed onto the management team for review. Additionally, I appreciate your comments about the condition of the windows and the potential improvements regarding the coffee machine. Please know that we are actively working on enhancements to our facilities and guest experience, and your suggestions will be taken into consideration. I am glad to hear that you found the carpark convenient and accessible. Thank you once again for your valuable feedback. We look forward to welcoming you back in the near future to provide you with an even better experience. Kind Regards, Mantra Wollongong

Dear Debbie, Thank you for taking the time to share your positive experience at Mantra Wollongong. We are delighted to hear that you found our off-street parking to be excellent and that you enjoyed the comfort of our beds and the warmth of the shower. Your comfort is a priority for us, and it is gratifying to know that our facilities met your expectations. We are particularly pleased to learn that our reception staff provided you with exceptional service. Our team strives to be understanding and accommodating, and it is wonderful to know that they were able to assist you effectively, especially in resolving the communication challenges you encountered. Your acknowledgment of their efforts will be shared with the team, as it serves as a great motivation for them to continue delivering outstanding service. We appreciate your recommendation to your friends and your kind words about our convenient location near the hospital. We are always here to support guests during their visits, and we aim to make every stay as enjoyable as possible. Thank you once again for your feedback. We look forward to welcoming you back in the future. Kind Regards, Mantra Wollongong

Customer review rating 5.0/5

Andrew M. Solo - Confirmed reviews ALL

Have stayed here multiple times - mainly for the MS Gong charity ride - so being close to the railway station is a must. The upper suites are huge, loved having two balconies, the bed was very comfortable, TV streaming was great. Nice views to Port Kembla if you're into the industrial stuff.

Dear Andrew, Thank you for your kind feedback regarding your recent stay at Mantra Wollongong. We are delighted to hear that you found our hotel comfortable and well-located near the Crown Street shopping and entertainment precinct. It is wonderful to know that you appreciated the spacious upper suites and enjoyed the views to Port Kembla. We look forward to welcoming you back for your next visit, especially for the MS Gong charity ride. Kind Regards, Mantra Wollongong

Customer review rating 3.5/5

Mark B. Couples - Confirmed reviews ALL

Great room but pillows were an issue

Dear Mark, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the room's practical features. However, we regret that the pillows did not meet your expectations for comfort. Your comments will be taken into consideration as we continually strive to enhance our guest experience. We hope to welcome you back to Mantra Wollongong in the future. Kind Regards, Mantra Wollongong

Customer review rating 4.5/5

Helen T. Couples - Confirmed reviews ALL

Spacious apartment. Clean and well equipped. Shame balcony was closed off though. Staff helpful and friendly. Great location for shops, stadium and waterfront. On the free bus route. Secure parking at reasonable cost. Would definitely stay again.

Dear Helen, Thank you for your positive feedback. We are delighted to hear that you found your apartment spacious, clean, and well-equipped, and that our staff provided helpful and friendly service. We appreciate your understanding regarding the balcony access and are pleased that our location suited your needs. We look forward to welcoming you back on your next visit. Kind Regards, Mantra Wollongong

Customer review rating 4.0/5

Sonia G. Families - Confirmed reviews ALL

Comfortable stay. The apartment was clean. The toiletries provided were sufficient. The was aircon in the main area, but the bedrooms were hot with no aircon. They did have tower fans in the cupboards but not long enough cords to plug in and put in the hall to direct the cold air coming from the aircon. Clearly the windows need sealing and re-painting around the windows as the plaster is bubbling and coming off. The poor old building needs some TLC. I thought a capsule coffee machine would be included (I rang to ask) but there wasn't and non in the foyer either. This could be a small improvement you could make. The staff were lovely on check-in and on the phone. The carpark was handy and very accessible to the foyer.

Dear Sonia, Thank you for taking the time to share your experience regarding your recent stay at Mantra Wollongong. We greatly appreciate your positive remarks about the comfort of your stay and the cleanliness of your apartment, as well as your kind words regarding our staff's friendliness. It is always rewarding to hear that our team made a positive impression on our guests. I would like to address your feedback regarding the air conditioning in the bedrooms. We regret to hear that the air conditioning did not meet your expectations for comfort during your stay. We always strive to provide the best possible service and facilities for all our clients, and we realize that, in this instance, we fell short. Your feedback has been passed onto the management team for review. Additionally, I appreciate your comments about the condition of the windows and the potential improvements regarding the coffee machine. Please know that we are actively working on enhancements to our facilities and guest experience, and your suggestions will be taken into consideration. I am glad to hear that you found the carpark convenient and accessible. Thank you once again for your valuable feedback. We look forward to welcoming you back in the near future to provide you with an even better experience. Kind Regards, Mantra Wollongong

Customer review rating 2.0/5

Ashlea J. Families - Confirmed reviews ALL

On arrival I felt the front desk staff were unorganized and lacking in communication. I had to ask several times if our room was ready and they said they would call housekeeping but then didn’t until I asked them to. We arrived at 2pm. When we went to our room it smelt like vomit and stale air. The smell did not go away. We normally love staying at Mantra hotels however I feel like this mantra is lacking

Dear Ashlea, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Wollongong. I sincerely apologize for the challenges you encountered upon your arrival, particularly concerning the communication with our front desk staff. It is our goal to provide a seamless check-in experience, and I regret that we fell short in this instance. Your comments will be addressed with the team to enhance our service. Furthermore, I am truly sorry to hear about the unpleasant odor in your room. Cleanliness and comfort are paramount to us, and it is disheartening to know that the condition of your accommodation did not meet our standards. I appreciate you bringing this to our attention, and I assure you that your feedback will be shared with our housekeeping team for further evaluation. We value your loyalty to Mantra hotels and are committed to improving our services. I hope you will consider giving us another opportunity to provide you with the exceptional experience you expect and deserve. Kind Regards, Mantra Wollongong

Customer review rating 4.5/5

Phillipa S. Business - Confirmed reviews ALL

Staff were extremely helpful and lovely. Location is great for train station. Rooms spacious.

Dear Phillipa, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our rooms spacious. It is wonderful to know that our staff made a positive impression on you with their helpfulness and friendliness. We look forward to welcoming you back to Mantra Wollongong in the near future. Kind Regards, Mantra Wollongong

Customer review rating 4.0/5

Cuong H. Families - Confirmed reviews ALL

We enjoyed our stay at Mantra Wollongong. The apartment was very spacious, with a generous-sized kitchen, a separate dining area and a good-sized balcony. It was great having so much room rather than being confined to a typical hotel room. One of the biggest advantages was the **complimentary secure undercover parking**, which was very convenient and a real bonus when staying in Wollongong. Although the hotel doesn't have its own restaurant, we appreciated the breakfast voucher arrangement with one of the nearby cafés. As Accor Platinum members, this was a nice added benefit and gave us the opportunity to enjoy breakfast locally. On the downside, the property is starting to show its age. The room had a somewhat dated feel and a noticeable old, musty smell. It also appeared to be a mix of permanent residential occupants and hotel guests, giving it a slightly different atmosphere from a conventional hotel. One thing worth mentioning is the very strong air freshener or fragrance in the reception foyer. It was overpowering enough that we found ourselves sneezing whenever we walked through the entrance. A more subtle fragrance would certainly be appreciated. Overall, we had a pretty good experience. The spacious apartment, practical kitchen facilities, balcony and free secure parking made our stay comfortable and convenient. With some refurbishment and attention to the freshness of the rooms and common areas, this property could be considerably better. A good option if you value space and apartment-style accommodation over modern hotel facilities.

Dear Cuong, Thank you for taking the time to share your experience following your stay at Mantra Wollongong. We are delighted to hear that you enjoyed the spaciousness of your apartment and found the kitchen facilities and balcony to be practical and accommodating. It is also encouraging to know that the complimentary secure undercover parking added to the convenience of your visit. We appreciate your kind words regarding the breakfast voucher arrangement with nearby cafés, especially as an Accor Platinum member. We strive to provide our guests with benefits that enhance their stay and local dining experiences. However, I regret to learn that you found the property to be showing its age and that there was an unpleasant musty smell in your room. I would like to assure you that we are currently in the process of completing a refurbishment to elevate the guest experience, and your feedback will be invaluable in guiding our efforts. Additionally, I understand your concerns regarding the air freshener used in our reception area. Your suggestion for a more subtle fragrance is duly noted, and I will ensure it is considered as we review our guest experience. We appreciate your overall positive feedback and constructive suggestions. It is our aim to provide comfortable and enjoyable stays, and we look forward to welcoming you back in the near future. Kind Regards, Mantra Wollongong

Customer review rating 5.0/5

Christina K. Couples - Confirmed reviews ALL

Very clean, comfortable bed, and close to hospital and shops.

Dear Christina, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that you enjoyed the cleanliness and comfort of your accommodations. Our team strives to provide a pleasant experience for all our guests, and your kind words are greatly appreciated. We look forward to welcoming you back on your next visit. Kind Regards, Mantra Wollongong

Customer review rating 0.5/5

Sean M. Families - Confirmed reviews ALL

Front desk very helpful , are is a not a nice area to stay and furniture in rooms disgusting and everything is old and tatty

Dear Sean, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the condition of your room and the overall area not meeting your expectations. We are currently in the process of completing a refurbishment to enhance the guest experience throughout our hotel. We appreciate your comments about our front desk staff and will ensure that your concerns are taken into account as we strive to improve. Kind Regards, Mantra Wollongong

Customer review rating 4.0/5

Rhonda B. Families - Confirmed reviews ALL

Very clean and dtaff very accommodating

Dear Rhonda, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our staff provided you with accommodating service. Cleanliness is one of our top priorities, and it is gratifying to know that we met your expectations in this regard. We look forward to welcoming you back in the future. Kind Regards, Mantra Wollongong

Customer review rating 5.0/5

Stewart M. Families - Confirmed reviews ALL

Nice apartment

Dear Stewart, Thank you for your positive feedback regarding your recent stay at Mantra Wollongong. We are pleased to hear that you enjoyed our great location and found the apartment to your liking. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the near future. Kind Regards, Mantra Wollongong

Customer review rating 2.0/5

Mccarthy K. Business - Confirmed reviews ALL

It is not a hotel I would return to. The reception area is very nice, but that is where it ends. My room was full of stains (carpet and chairs/ lounge) and had a terrible 'musty' smell). I used a towel on top of the lounge in order to be able to sit down.

Dear Mccarthy, Thank you for taking the time to share your experience with us. We sincerely apologize for the condition of your room during your stay, as we understand that cleanliness is of utmost importance to our guests. Your feedback regarding the stains and unpleasant odor has been forwarded to our housekeeping team for immediate review and action. We appreciate your comments and hope to provide you with a much better experience in the future. Kind Regards, Mantra Wollongong

Customer review rating 4.0/5

Mark K. Business - Confirmed reviews ALL

Easy check in and location

Dear Mark, Thank you for your positive feedback regarding your recent stay at Mantra Wollongong. We are pleased to hear that you appreciated our excellent location and the ease of the check-in process. It is always our goal to provide a seamless experience for our guests, and your comments inspire our team to continue delivering quality service. We look forward to welcoming you back in the future. Kind Regards, Mantra Wollongong

Customer review rating 5.0/5

Nadia D. Friends - Confirmed reviews ALL

I had a wonderful stay at Mantra Wollongong. The room was comfortable, clean, and well presented. The location was convenient, and the staff were friendly and welcoming. I really enjoyed my stay and would definitely recommend this hotel to anyone visiting Wollongong. I would happily stay here again!

Dear Nadia, Thank you for your kind feedback regarding your recent stay at Mantra Wollongong. We are delighted to learn that you found your room comfortable and clean, and that our location and staff contributed to your enjoyable experience. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kind Regards, Mantra Wollongong

Customer review rating 1.5/5

Jennifer H. Business - Confirmed reviews ALL

There were crumbs all over the benches and dining chairs. A piece of cardboard was left on the lounge. There was an odd smell in the hallway. It smelled like a college dormitory. I’ve stayed in hostels that were nicer. The carpets could use a good clean. At least the beds were clean and shower too. Probably wouldn’t stay here again.

Dear Jennifer, Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay, as we understand that this caused you significant inconvenience. Your feedback has been shared with our housekeeping team to ensure improvements are made. We are glad to hear that you found the beds and shower satisfactory, and we hope to provide you with a better experience in the future. Kind Regards, Mantra Wollongong

Customer review rating 3.5/5

Geoff B. Friends - Confirmed reviews ALL

Accommodation was good, but getting a little tired. Even though the hotel is non-smoking, we returned on our second night to the fourth floor reeking of cigarette smoke - obviously not much monitoring. The smoke was very strong that night in the unit. Also, an attempt to call the local reception number we were faced with a 'check the number and try again!'

Dear Geoff, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments about the accommodation and regret that you experienced issues with the smell of cigarette smoke on the fourth floor. Please be assured that we take our non-smoking policy seriously and will address your concerns with our team. Additionally, we apologize for the trouble you faced with the reception number, and we will ensure this is reviewed for clarity. We hope to welcome you back to Mantra Wollongong in the future. Kind Regards, Mantra Wollongong

Customer review rating 3.0/5

Maree L. Couples - Confirmed reviews ALL

We stayed due to my husband having day surgery at nearby Wollongong Private Hospital. We were not informed of the blocked balcony and there was an unpleasant smell in the room . It was comfortable enough but the room was cold and had no soul .

Dear Maree, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Wollongong. We sincerely regret that your experience did not meet your expectations, particularly concerning the blocked balcony and the odor you encountered in both the lobby and your room. We understand that such issues can detract from the comfort of a stay, and we apologize for any inconvenience this may have caused. Please be assured that we take your feedback seriously. Our housekeeping team will be informed about the concerns you raised regarding the unpleasant smell, as we strive to maintain a fresh and welcoming environment for our guests. Regarding the temperature of your room, we will review our heating options to ensure that all areas are adequately warm and inviting. We appreciate your comments and hope to have the opportunity to improve your experience in the future. Kind Regards, Mantra Wollongong

Customer review rating 1.0/5

Marko L. Families - Confirmed reviews ALL

Blood in the bed sheet, stains everywhere (carpet, sofa and walls) and really lound noise from the bathroom fan.

Dear Marko, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the unsatisfactory cleanliness and maintenance issues you experienced. Your comments regarding the bedding and overall room condition are concerning, and we take such matters seriously. We will address these concerns with our housekeeping team to ensure improvements. We appreciate your input and hope to have the opportunity to provide a better experience in the future. Kind Regards, Mantra Wollongong

Customer review rating 4.0/5

Leonie Q. Families - Confirmed reviews ALL

Confortable beds. Large rooms and well appointed kitchen, dining and lounge area.

Dear Leonie, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your apartment spacious and well-located, and that you enjoyed the comfortable beds and well-appointed facilities. Your positive remarks inspire our team to maintain high standards for our guests. We look forward to welcoming you back in the future. Kind Regards, Mantra Wollongong

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