ibis Chia 3 stars

Customer review rating (ALL Rating) 4.3/5 950 reviews

Best price
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ibis Chia - Image 1
ibis Chia - Image 2
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, 2500001 CHIA, Colombia

Description

Hotel extras

  • Children and pets are allowed.

  • Children and pets are allowed.

  • 15 minutes from the Gimnasio Britanico.

  • 5-minute walk to Centro Comercial Fontanamar.

  • 12 minutes by car from the Autopista Norte.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with two single beds

Photo out of - Standard room with two single beds

Modern and cozy room with everything you're looking for: bathroom, modern décor, two single beds, high-quality soundproofing, internet & flat-screen TV with the best international channels.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Modern and cozy room with everything you're looking for: bathroom, modern décor, double bed and single sofa bed, high-quality soundproofing, internet & flat-screen TV with the best international channels

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Chia

2500001 CHIA
Colombia

GPS:4.881248, -74.037214

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 96 rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 96 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Breakfast

  • Breakfast à la carte

IBIS KITCHEN RESTAURANT

Photo out of - IBIS KITCHEN RESTAURANT

The ibis Kitchen restaurant offers regional as well as international cuisine.

Cooking style
International
Capacity
50
2500001 Chia, Colombia

Other informations

Services

  • Air conditioning
  • Pet allowed
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Vegetarian menu

The ibis Kitchen restaurant offers regional as well as international cuisine.

At our ibis Lobby bar you will find a selection of the best drinks and cocktails as well as snacks and shareable dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  950 reviews

Customer review rating 4.5/5

Alfredo F. B. Business - Confirmed reviews ALL

Dear Alfredo We very much appreciate your comments regarding your stay at the ibis Chia. Thank you very much for sharing your feedback. We are pleased to know that our facilities met your needs. We will continue working to provide comfortable and functional spaces that contribute to an excellent experience during every stay. Sincerely, Lenin Rico Operaciones

Customer review rating 5.0/5

Harry M. P. Business - Confirmed reviews ALL

Dear Harry Thank you very much for your loyalty and for choosing ibis Chía for the third time. We are delighted to know that you enjoyed your stay and that our team's service, as well as our breakfast and dinner offerings, met your expectations. Comments like yours motivate us to continue providing memorable experiences and the warm hospitality that we strive to deliver every day. We look forward to welcoming you back soon for another great stay. Kind regards, Lenin Rico Operaciones

Customer review rating 4.0/5

Silvia M. C. Business - Confirmed reviews ALL

Dear Silvia Thank you for your review and for highlighting your comfortable stay with us. We appreciate your feedback regarding the shower door and sincerely apologize for the inconvenience. Your comments have been shared with our maintenance team so that the issue can be addressed promptly. We hope to have the pleasure of welcoming you back soon and provide you with an even better experience at ibis Chía. Kind regards, Lenin Rico Operaciones

Customer review rating 5.0/5

Nelson V. Business - Confirmed reviews ALL

Dear Nelson We very much appreciate your comments regarding your stay at the ibis Chia. We are delighted to hear that you enjoyed a quiet and comfortable stay, and that both the check-in and check-out processes were smooth and hassle-free. Feedback like yours motivates us to continue providing quality service and a pleasant experience for all our guests. We look forward to the pleasure of welcoming you back to ibis Chía on a future visit. Sincerely, Lenin Rico Operaciones

Customer review rating 4.0/5

Pedro R. B. C. Couples - Confirmed reviews ALL

Estimado Pedro Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Dear Alfredo We very much appreciate your comments regarding your stay at the ibis Chia. Thank you very much for sharing your feedback. We are pleased to know that our facilities met your needs. We will continue working to provide comfortable and functional spaces that contribute to an excellent experience during every stay. Sincerely, Lenin Rico Operaciones

Customer review rating 5.0/5

Harry M. P. Business - Confirmed reviews ALL

This is the third time I stay in Ibis .excelent attention .hood breakfast . And dinner

Dear Harry Thank you very much for your loyalty and for choosing ibis Chía for the third time. We are delighted to know that you enjoyed your stay and that our team's service, as well as our breakfast and dinner offerings, met your expectations. Comments like yours motivate us to continue providing memorable experiences and the warm hospitality that we strive to deliver every day. We look forward to welcoming you back soon for another great stay. Kind regards, Lenin Rico Operaciones

Customer review rating 4.0/5

Silvia M. C. Business - Confirmed reviews ALL

The only thing is the shower door was unfixed

Dear Silvia Thank you for your review and for highlighting your comfortable stay with us. We appreciate your feedback regarding the shower door and sincerely apologize for the inconvenience. Your comments have been shared with our maintenance team so that the issue can be addressed promptly. We hope to have the pleasure of welcoming you back soon and provide you with an even better experience at ibis Chía. Kind regards, Lenin Rico Operaciones

Customer review rating 5.0/5

Nelson V. Business - Confirmed reviews ALL

Stay was peaceful and comfortable. Check in and check out were smooth.

Dear Nelson We very much appreciate your comments regarding your stay at the ibis Chia. We are delighted to hear that you enjoyed a quiet and comfortable stay, and that both the check-in and check-out processes were smooth and hassle-free. Feedback like yours motivates us to continue providing quality service and a pleasant experience for all our guests. We look forward to the pleasure of welcoming you back to ibis Chía on a future visit. Sincerely, Lenin Rico Operaciones

Customer review rating 4.0/5

Pedro R. B. C. Couples - Confirmed reviews ALL

Ambiente agradable

Estimado Pedro Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 0.5/5

Michael D. M. Couples - Confirmed reviews ALL

Unfortunately i booked this hotel for 3 nights online without actually looking at the rooms and upon checking in we noticed how tiny the rooms were as size of a big walk in closet, very claustrophobic feel, stuffed, very hot and uncomfortable, we immediately went downstairs and asked if there are any other bigger rooms, manager said all rooms are the same size so i paid a fine and decided to leave and go to another hotel. All in all i paid half of one day for walking in and walking out, in my opinion this wasn’t very professional of the hotel’s action and response. Very disappointing with IBIS and i will never use them again in the future.

Estimado/a Michael D. M., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Chia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Gracias por compartir sus comentarios. Lamentamos que su experiencia no haya cumplido con sus expectativas. El tamaño de nuestras habitaciones corresponde al estándar de la marca ibis, tanto a nivel nacional como internacional, siguiendo el concepto de alojamiento funcional y confortable que caracteriza a la cadena. Adicionalmente, la noche de su llegada el hotel se encontraba con ocupación completa, por lo que no nos fue posible ofrecer una habitación de mayor tamaño. Respecto al cargo realizado, este correspondió al 50% de la tarifa de la primera noche, aplicado de acuerdo con la política de penalización vigente para este tipo de cancelaciones. Lamentamos sinceramente los inconvenientes ocasionados y agradecemos sus comentarios, los cuales nos ayudan a seguir mejorando nuestros servicios. Cordialmente, Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 5.0/5

Jose S. F. Families - Confirmed reviews ALL

Wonderful

Estimado Jose, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 1.0/5

Umut E. Business - Confirmed reviews ALL

I am writing to formally share my disappointment and concerns regarding my recent stay at ibis Chía Bogotá, where I stayed for one week last week. Unfortunately, my experience was far below the standards I expect from the ibis brand. First of all, the level of service provided by the hotel staff was very disappointing. Most of the employees were unable to communicate in English, which made basic interactions very difficult. More importantly, I found the staff to be unhelpful and not sufficiently polite or willing to assist guests. As an international traveler, I believe that basic communication support and a welcoming attitude are essential elements of hospitality. The condition and comfort of the room were also unsatisfactory. Although the room was functional, it appeared old, poorly maintained, and not in line with the quality standards I associate with ibis hotels. The overall room comfort was inadequate. In particular, the mattress quality was poor, and the number and quality of pillows provided were insufficient for a comfortable stay. I also had a very disappointing experience at the restaurant. On one occasion, I had to wait more than 20 minutes just to receive the menu. This level of service is unacceptable, especially in a hotel restaurant where guests expect timely and attentive assistance. I chose ibis because I trusted the brand’s international reputation and expected a consistent level of quality and service. Unfortunately, this stay did not meet those expectations and negatively affected my overall impression of the ibis brand. I kindly request that you investigate this matter with the management of ibis Chía Bogotá and provide feedback regarding the actions that will be taken to improve service quality, staff attitude, and hotel maintenance standards. I look forward to receiving your response and hope that future guests will have a much better experience. Thank you for your attention.

Dear Umut E., Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We sincerely appreciate the time you took to share your experience, and we deeply regret that your stay did not meet the expectations you held for our brand and our hotel. First, we offer our sincerest apologies regarding the impression you formed of our team's service. We understand that warm, friendly, and helpful service is a fundamental aspect of the guest experience, especially for international travelers. While we do have English-speaking staff members in various areas of the hotel, we regret that this was insufficient to address your needs promptly and effectively during your stay. We will share your feedback with our department heads to reinforce our team's service and communication skills. We also regret that the room did not meet your expectations regarding comfort and maintenance. Your comments concerning the general condition of the room, the mattress, and the pillows will be reviewed with our maintenance and quality teams, as we are committed to ensuring spaces that are functional, comfortable, and aligned with our brand standards. Regarding your experience in the restaurant, we apologize for the delay in receiving the menu. We recognize that a wait of this nature falls short of the service level we aim to provide, and we understand the inconvenience this caused during your visit. We will review this matter with the team to improve our service speed and ensure a more efficient experience for all our guests. We are sorry that the combination of these issues affected your impression of Ibis and our property. We deeply value your feedback, as it allows us to identify areas for improvement and take concrete steps to strengthen our standards of service, hospitality, and maintenance. Thank you again for sharing your observations. We hope to have the opportunity to welcome you back in the future and provide an experience that is far more satisfying and worthy of the trust you have placed in our brand. Sincerely, Lenin Rico Operaciones

Customer review rating 1.0/5

Alejandro D. L. R. C. Families - Confirmed reviews ALL

A lot of noise that interrupts my dream all nights, I couldn’t rest

Dear Alejandro D. L. R. C., Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Customer review rating 4.0/5

Michael F. Business - Confirmed reviews ALL

I was provided this hotel by my host for business.

Dear Michael We very much appreciate your comments regarding your stay at the ibis Chia. We truly appreciate you sharing your experience with us. We are pleased to know that your stay was overall nice and comfortable. At the same time, we value your observation that there are still details we can improve, as this helps us continue enhancing our service quality. Thank you for choosing our hotel during your business trip. We hope to welcome you again soon and provide you with an even better experience. Sincerely, Lenin Rico Operaciones

Customer review rating 5.0/5

Roberto A. Couples - Confirmed reviews ALL

This hotel does not dissapoint, even though is small and the rooms are small, it is very clean, in a great location and has great breakfast. the staff is always friendly and willing to help.

Dear Roberto, We very much appreciate your comments regarding your stay at the ibis Chia. Thank you very much for your kind feedback. We are delighted to hear that your stay met your expectations and that you valued our cleanliness, location, and breakfast. It is also wonderful to know that our team made a positive impression with their friendliness and willingness to assist. We truly appreciate your comments and look forward to welcoming you back on your next visit. Sincerely, Lenin Rico Operaciones

Customer review rating 3.5/5

Harry F. P. M. Families - Confirmed reviews ALL

I rated the hotel with a 7 , just because breakfast was not open after 1 hour of delay on Sunday and they coming up with ridiculous excuses.

Dear Harry, Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Customer review rating 5.0/5

Mercedes H. H. Solo - Confirmed reviews ALL

The quality of service received from your employees was first class.

Estimada Mercedes, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 2.0/5

Michael M. R. Couples - Confirmed reviews ALL

Front desk and food service was extremely slow and unfriendly.

Dear Michael Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Customer review rating 2.0/5

Juan C. R. Families - Confirmed reviews ALL

It's well located but the bedrooms are super small and I reserved 1 bed plus sofa bed and I only got 1 bed which was very small. The room is super dark, the toilet was very old and a bit broken. There is rust on many places. I couldn't even close the toilet door because it was broken which is very bad for privacy. The breakfast is not good, there are good amount of options but not very tasty or good quality. I would not stay ever again here. I prefer to pay more but for better amenities in other hotel.

Dear Juan Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Customer review rating 3.5/5

Gustavo F. Business - Confirmed reviews ALL

Normal

Estimado Gustavo, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Chia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 4.5/5

Helene B. D. Friends - Confirmed reviews ALL

Staff was friendly and responsive, my room was comfortable and there was immediate hot water in the shower. The only negative was that the entrance to the hotel was hard to find. Better signage would be helpful.

Estimada Helene, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 5.0/5

Roberto A. Business - Confirmed reviews ALL

Always a great place to stay, love the breakfast selection and the friendliness of the staff

Dear Roberto, We very much appreciate your comments regarding your stay at the ibis Chia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lenin Rico Operaciones

Customer review rating 4.5/5

Jorge M. S. C. Business - Confirmed reviews ALL

CONFORTABLE

Estimado Jorge, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 2.0/5

Camilo F. R. Solo - Confirmed reviews ALL

Starting from trying to find the hotel entrance, not visible, no clear instructions by the staff. When booked the website showed a plain fare for the room and services. When arrived for my surprise not only I got charged extra for the stay but the breakfast was not included although the website showed it was. The front desk staff was not helpful regarding this situation while she only continued processing the payment without giving any further information. The room advertised as a double accommodation, merely had room to move around (and I was by myself), nor to place suitcases comfortably to access your belongings. The bathroom drain had a strong smell and the walls between rooms do not have proper isolation, you can hear what happens in the other rooms. Definitely not the best experience.

Dear Camilo, Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Other web-users rate our hotel

  • 166 reviews 9.2/10 Location
  • 397 reviews 4.7/10 Room
  • 473 reviews 6.9/10 Service
  • 10 reviews 2.6/10 WiFi
  • 230 reviews 3.1/10 Comfort
  • 189 reviews 7.4/10 Breakfast
  • 124 reviews 5.7/10 Cleanliness

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