ibis Chia 3 stars

Customer review rating (ALL Rating) 4.3/5 907 reviews

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Description

Hotel extras

  • Children and pets are allowed.

  • Children and pets are allowed.

  • 15 minutes from the Gimnasio Britanico.

  • 5-minute walk to Centro Comercial Fontanamar.

  • 12 minutes by car from the Autopista Norte.

Our accommodation(s)

Hotel location

ibis Chia

2500001 CHIA
Colombia

GPS:4.881248, -74.037214

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

The ibis Kitchen restaurant offers regional as well as international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  907 reviews

Customer review rating 2.0/5

Camilo F. R. Solo - Confirmed reviews ALL

Starting from trying to find the hotel entrance, not visible, no clear instructions by the staff. When booked the website showed a plain fare for the room and services. When arrived for my surprise not only I got charged extra for the stay but the breakfast was not included although the website showed it was. The front desk staff was not helpful regarding this situation while she only continued processing the payment without giving any further information. The room advertised as a double accommodation, merely had room to move around (and I was by myself), nor to place suitcases comfortably to access your belongings. The bathroom drain had a strong smell and the walls between rooms do not have proper isolation, you can hear what happens in the other rooms. Definitely not the best experience.

Dear Camilo, Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Customer review rating 2.0/5

Daniel G. Friends - Confirmed reviews ALL

No hot water when I checked in, had a long flight took a cold shower, you did have towels big ones, but no small ones for washing.

Dear Daniel Thank you for taking the time to tell us about your experience at the ibis Chia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lenin Rico Operaciones

Customer review rating 4.5/5

Jeffrey C. L. Couples - Confirmed reviews ALL

Hotel is in a great location next to a very nice shopping mall. We were a little confused when we got to the hotel as it is located in a building with other businesses so we weren’t sure which was the entrance to the hotel. The room was very nice looking but really tight in space. The breakfast buffet was amazing and so was the service. We only stayed for one night so it was perfect for us but more nights would have been too tight. The price was phenomenal. I highly recommend keeping in mind all the pros and cons.

Dear Jeffrey C. L., We very much appreciate your comments regarding your stay at the ibis Chia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lenin Rico Operaciones

Customer review rating 5.0/5

Maria E. B. M. Friends - Confirmed reviews ALL

Great

Estimada Maria, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lenin Rico Operaciones

Customer review rating 2.5/5

Mauricio L. P. Families - Confirmed reviews ALL

Check-in lento Ascensores lentos No hay toallas de manos Control TV malo

Estimado Mauricio L. P., Agradecemos sus comentarios y lamentamos que su experiencia no haya cumplido con sus expectativas. Tomaremos en cuenta su observación sobre el proceso de check-in, la velocidad de los ascensores y la falta de toallas de manos para mejorar nuestros servicios. Atentamente, Lenin Rico Operaciones

Other web-users rate our hotel

  • 177 reviews 9.2/10 Location
  • 380 reviews 4.7/10 Room
  • 461 reviews 7.2/10 Service
  • 9 reviews 3.8/10 WiFi
  • 219 reviews 2.8/10 Comfort
  • 199 reviews 7.5/10 Breakfast
  • 121 reviews 6.1/10 Cleanliness
  • 11 reviews 2.5/10 Bar

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