Grand Mercure Malang Mirama 5 stars

Customer review rating (ALL Rating) 4.8/5 2,169 reviews

Best price
guarantee
Grand Mercure Malang Mirama - Image 1
Grand Mercure Malang Mirama - Image 2
Grand Mercure Malang Mirama - Image 3
Grand Mercure Malang Mirama - Image 4
Jalan Raden Panji Suroso No. 7, Jawa Timur, 65126 MALANG, Indonesia

Description

Hotel extras

  • Green Key Global certification

  • Within walking distance of the famed PLAZA ARAYA.

  • Strategically located near Abd Rahman Saleh Malang Airport

  • Near to Kajoetangan Heritage Village Malang

  • Near tourist attractions such us Hawai Water Park, Malang Place and TGP Malang Monument.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room with 2 single beds, City side

Photo out of - Deluxe Room with 2 single beds, City side

Modern Deluxe Room with city view is located from 5th to 7th floor, 2 single beds 120x200cm, complimentary minibar 2 items, 55" smart LED TV, bathroom with rain shower, safe deposit box, free internet access. Smoking or non smoking rooms are available.

  • Views:

    City View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • 4 pers. max
  • 33 m² / 355 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Modern Deluxe Executive Room with full mountain view is located from 8th-16th floor, 1 king size bed 200x200cm, complimentary minibar 4 items, 55" smart LED TV, bathroom with rain shower, safe deposit box, free Internet access.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
See availabilities

Modern Deluxe Executive Room with full mountain view is located from 8th-16th floor, 2 Single beds 120x200cm, complimentary minibar 4 items, 55" smart LED TV, bathroom with rain shower, safe deposit box, free Internet access.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
See availabilities

Executive Room with mountain view is located from 17th-18th floors, 1 king size bed 200x200cm, a bathrobe, complimentary minibar, 55" smart LED TV, bathroom with rain shower, safe deposit box, free Internet access.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
See availabilities

Executive Room with mountain view is located from 17th-18th floors, 2 Single beds 120x200cm, a bathrobe, complimentary minibar, 55" smart LED TV, bathroom with rain shower, safe deposit box, free Internet access.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
See availabilities

Suite

Executive Suite with 1 kingsize bed, Mountain view

Photo out of - Executive Suite with 1 kingsize bed, Mountain view

Treat yourself with a stay in the spacious Executive Suite Room with mountain view (62 Sqm), 1 king size bed 200x200cm, 55" smart LED TV, rain shower and bathtub, VIP service, it offers a separate living area with comfortable sofa .

  • Views:

    Mountain view

Max. number of persons
4
Area
From 62 m² / 667 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
See availabilities

Hotel location

Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur
65126 MALANG
Indonesia

GPS:-7.942229, 112.64853

Telephone
Fax +62 341 3300000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • MLG Additional charge
  • ABDUL RACHMAN SALEH Additional charge

Accessibility

Wheelchair accessible hotel

Pets

Pets not allowed

In hotel

Hotel informations

  • 264 rooms
  • 2 rooms for people with reduced mobility
  • 70 connecting rooms
  • 242 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Concierge

  • Concierge

Porter

  • Porter

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children

Well-being

Oasis Swimming Pool

  • Outside
  • On site

Muse Health Club

  • On site
  • Massage Additional charge

Sports and leisure

Jogging track

  • Nearby

Table tennis

  • On site

Bike rack facilities

  • On site

Gym

  • On site

Jogging track

  • On site

Bike rack facilities

  • Nearby
  • On site

Lan Hua Chinese Restaurant Malang

Photo out of - Lan Hua Chinese Restaurant Malang

Lan Hua is our modern chinese cuisine restaurant serving most all Chinese dishes, special recommended Stir Fried Lobster with oatmeal. This outlet offer 'not like other' Chinese atmosphere, for business and leisure.

Cooking style
Regional
Capacity
300
Accessibility
Accessible service
65126 Malang, Indonesia

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Lan Hua is our modern chinese cuisine restaurant serving most all Chinese dishes, special recommended Stir Fried Lobster with oatmeal. This outlet offer 'not like other' Chinese atmosphere, for business and leisure.

Ebisu is experience Japanese Cuisine offering a line up of japanese buffet, alacarte and Chef's recomendations of japanese favorites and many active promotion. Dishes are cooked with locally grown fresh products.

Sky Lounge Malang

Other informations

Services

  • Musical Entertainment

Step into our Sky Lounge which is located in the top floor, with an open view that can see the surrounding beautiful mountains.

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Stay fit while you're away from home. Our personal trainer is ready to make you sweat with his train programs or join our daily health class: Gym Ball, Cardio Dance, Yoga, Aerobic, Pilates and many more.

Our meeting rooms accommodate up to 2200 pax of guest, suitable for an intimate and warm wedding celebration.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,169 reviews

Customer review rating 5.0/5

Adriana H. Solo - Confirmed reviews ALL

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Tuah D. S. Families - Confirmed reviews ALL

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Rebecca R. Families - Confirmed reviews ALL

Dear Valued Guest, Sugeng Enjing, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. Your feedback regarding the pool closure notification have been received and we will review to make improvements as well. Thank you for giving us your feedback. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 1.5/5

Sudhanshu G. Couples - Confirmed reviews ALL

Dear Valued Guest, Sugeng Enjing, Warm greetings from Grand Mercure Malang Mirama. Thank you for taking the time to share your review and feedback regarding your stay at Grand Mercure Malang Mirama. Please accept our sincere apologies for the inconvenience you experienced. Your feedback is truly valuable to us and has been shared with the relevant team for evaluation and improvement to ensure that similar situations do not occur in the future. We sincerely hope to be given another opportunity to welcome you back and provide you with a much better stay experience in line with our service standards. Thank you for your attention and understanding. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Mei E. Couples - Confirmed reviews ALL

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Tuah D. S. Families - Confirmed reviews ALL

The best hotel in Malang 👍🏼👍🏼👍🏼

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Rebecca R. Families - Confirmed reviews ALL

Great room. Breakfast very diverse offer and breakfast staff very helpful; one day we could not have breakfast at the established time and we were served one on the room, very good. In general, staff very nice and good service. Everything was good. One minor detail to improve, if the swimming pool will be closed earlier, it would be good to have a note in the elevator; there was a note at the reception but you only see it if you are there.

Dear Valued Guest, Sugeng Enjing, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama. We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. Your feedback regarding the pool closure notification have been received and we will review to make improvements as well. Thank you for giving us your feedback. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 1.5/5

Sudhanshu G. Couples - Confirmed reviews ALL

Everything was good. Food was delicious. Service and cleanliness etc - all good. Just one bad experience happened. When we were having dinner in Ebisu, there was a confusion regarding our order. Ebi tempura or ebi tempura roll. No big deal - miscommunication happens. But the way the lady server handled was really inappropriate. She became super rude and spoke in a very bad manner. Then did not serve us after this and the other person who did was amazing. While going out of the restaurant, everyone greeted us / said goodbye and she did not even look at us at all even when she was sitting at the reception. She completely ignored us while people around her were clearly great. Since she was clearly pregnant, we did not say anything at the time. But this was a stain in an otherwise almost perfect experience.

Dear Valued Guest, Sugeng Enjing, Warm greetings from Grand Mercure Malang Mirama. Thank you for taking the time to share your review and feedback regarding your stay at Grand Mercure Malang Mirama. Please accept our sincere apologies for the inconvenience you experienced. Your feedback is truly valuable to us and has been shared with the relevant team for evaluation and improvement to ensure that similar situations do not occur in the future. We sincerely hope to be given another opportunity to welcome you back and provide you with a much better stay experience in line with our service standards. Thank you for your attention and understanding. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Mei E. Couples - Confirmed reviews ALL

Comfort and clean place to stay excellent services

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Esther W. Couples - Confirmed reviews ALL

All of the staff were super helpful and friendly and went above and beyond to provide the best service for us. The only few things I can think that could be improved is the coffee during breakfast, I find it super bitter and maybe the beans could be changed to a different variety and it would be nice to have adjustable bidets which I find the water pressure to be too soft. Other than those two things, our stay was amazing. Thank you

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Umpan balik Anda terkait beberapa hal telah kami terima dan akan kami sampaikan ke tim terkait agar dilakukan peninjauan dan peningkatan. Terima kasih atas penyampaiannya. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Gentry D. S. G. Families - Confirmed reviews ALL

smooth stay from check in to checkout. shoutout to front office supervisor ( dont remember exactly the name, Dimas ? )

Dear Gentry D. S. G., Sugeng Sonten, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Thelakkattu J. E. Business - Confirmed reviews ALL

Staff's are well in hospitality and make us more comfortable during the stay . Rooms are very good spacious with all the necessary supportive items like coffee , Iron box's etc . If any one coming with Family , there is couple of rides to engage with kids.

Dear Thelakkattu J. E., Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama Thank you for taking the time to share your positive experience during your stay at Grand Mercure Malang Mirama . We are delighted to learn that you enjoyed your stay with us. Your kind words and appreciation truly motivate our team to continuously deliver exceptional service to all our valued guests. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Thank you for your trust in us. Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 2.5/5

Jacqueline T. Couples - Confirmed reviews ALL

Bed is creaky in Room 1825. There were twice power disruption in the room around 5am plus

Dear Valued Guest, Sugeng Enjing, Salam Hangat dari Grand Mercure Malang Mirama. Terima kasih telah meluangkan waktu untuk menyampaikan ulasan dan masukan Anda terkait pengalaman menginap di Grand Mercure Malang Mirama. Kami mohon maaf atas ketidaknyamanan yang Anda alami. Masukan Anda sangat berarti bagi kami dan telah kami tindak lanjuti kepada tim terkait sebagai bahan evaluasi dan perbaikan agar kejadian serupa tidak terulang kembali di masa mendatang. Kami berharap masih diberikan kesempatan untuk menyambut Anda kembali dan memberikan pengalaman menginap yang jauh lebih baik sesuai dengan standar pelayanan kami. Terima kasih atas perhatian dan pengertiannya. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

W. W. Couples - Confirmed reviews ALL

nice hotel with really good service. nice room

Dear W., Sugeng Dalu, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Room was very nice snd well and staffs was very kind.

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I just enjoy having bfast with all the variety. Local meets global

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel location is close to many culinary spots. The facilities are very good and they offer so many complimentary services and FnB discount.

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Adhitya B. Families - Confirmed reviews ALL

We stayed at Grand Mercure Malang Mirama for two nights to celebrate our wedding anniversary. From the moment I contacted the hotel, the staff were friendly and helpful and they were able to accommodate all of our requests. We were pleasantly surprised by the variety of breakfast options they provided — a mix of Indonesian/Javanese traditional dishes, Western selections and even some Japanese items. It was truly enjoyable with so many choices available. Overall, it was a wonderful and memorable experience staying at this hotel.

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.0/5

Rum H. M. -. 2. J. 2. Families - Confirmed reviews ALL

Excellent Customer service

Dear RUM H. M., Sugeng Sonten, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Jeffri N. H. Families - Confirmed reviews ALL

Nice hotel with great facilities! The room was clean and spacious, and the breakfast was very good.

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Umpan balik Anda terkait apresiasi ALL Member telah kami terima dan akan kami tinjau ulang tim kami untuk perbaikan dan pengembangan. Terima kasih banyak atas penyampaiannya. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 1.0/5

S. S. Couples - Confirmed reviews ALL

Hotel does not have a desirable location, far from the city. Hotel does not provide lounge access to suite rooms. Sky lounge is a paid in lounge @ IDR 200k which is not clarified at reception. Lounge staff appear unfriendly and surly. Rooms toward the street are noisy, no double glazing and are not clean. Junior suite room does not have an iron and ironing board as advertised. Hotel lobby and first floor lobby filled with clutter of shops selling local wares and approach at lifts after breakfast by the photography team is annoying. No information or clarity about hotel facility, pool, restaurants on a leaflet at check in. Pool is cold. Disinterested staff at check out, just returned key and left to stay at a more favourable hotel in Malang.

Dear Valued Guest, Sugeng Enjing, Salam Hangat dari Grand Mercure Malang Mirama.. Terima kasih telah meluangkan waktu untuk menyampaikan ulasan dan masukan Anda terkait pengalaman menginap di Grand Mercure Malang Mirama. Kami mohon maaf atas ketidaknyamanan yang Anda alami. Masukan Anda sangat berarti bagi kami dan telah kami tindak lanjuti kepada tim terkait sebagai bahan evaluasi dan perbaikan agar kejadian serupa tidak terulang kembali di masa mendatang. Kami berharap masih diberikan kesempatan untuk menyambut Anda kembali dan memberikan pengalaman menginap yang jauh lebih baik sesuai dengan standar pelayanan kami. Terima kasih atas perhatian dan pengertiannya. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

H. H. Families - Confirmed reviews ALL

Excellent

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Fitriyah M. Couples - Confirmed reviews ALL

I was very happy with the surprise that your team prepared. My husband and I enjoyed the stay so much, we celebrated baby-moon and got lots of surprises; room decorations special thanks to Ms Dita (GRO) and Mr Rudi (who arranged the surprise), and the free photo taking promotion and many vouchers we’ve received. Seems like we were staying on the right moment, we can enjoy free photo taking for our baby-moon as well. Thank you so much for the hospitality, room cleanliness and great service.

Dear Valued Guest, Sugeng Enjing, Terima kasih telah meluangkan waktu untuk membagikan pengalaman positif Anda selama menginap di Grand Mercure Malang Mirama. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman Anda bersama kami. Ulasan dan apresiasi Anda merupakan motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pengalaman menginap yang tak kalah menyenangkan. Terima kasih atas kepercayaan Anda kepada kami. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 3.0/5

Greenfields -. Y. W. Business - Confirmed reviews ALL

The room was hot even though the AC was set to 18°C

Dear Valued Guest, Sugeng Enjing, Salam Hangat dari Grand Mercure Malang Mirama.. Terima kasih telah meluangkan waktu untuk menyampaikan ulasan dan masukan Anda terkait pengalaman menginap di Grand Mercure Malang Mirama. Kami mohon maaf atas ketidaknyamanan yang Anda alami. Masukan Anda sangat berarti bagi kami dan telah kami tindak lanjuti kepada tim terkait sebagai bahan evaluasi dan perbaikan agar kejadian serupa tidak terulang kembali di masa mendatang. Kami berharap masih diberikan kesempatan untuk menyambut Anda kembali dan memberikan pengalaman menginap yang jauh lebih baik sesuai dengan standar pelayanan kami. Terima kasih atas perhatian dan pengertiannya. Matur Nuwun Hormat kami, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Other web-users rate our hotel

  • 281 reviews 8/10 Location
  • 1,418 reviews 9.2/10 Room
  • 2,085 reviews 9.4/10 Service
  • 15 reviews 2.8/10 WiFi
  • 1,126 reviews 9.3/10 Food
  • 812 reviews 9.3/10 Cleanliness
  • 799 reviews 9.2/10 Amenities
  • 608 reviews 9.4/10 Breakfast

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