Grand Mercure Malang Mirama

Customer review rating (ALL Rating) 4.7/5 1,964 reviews

Grand Mercure Malang Mirama - Image 1
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Description

Hotel extras

  • Within walking distance of the famed PLAZA ARAYA.

  • Strategically located near Abd Rahman Saleh Malang Airport

  • Near to Sarinah Mall Malang and other major shooping centres along Jenderal Basuki Rachmat.

  • Near tourist attractions such us Hawai Water Park, Malang Place and TGP Malang Monument.

  • Only 15 minutes by walking from Immigration and near the tourism Board Office.

Our accommodation(s)

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Hotel location

Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur
65126 MALANG
Indonesia

GPS:-7.942229, 112.64853

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,964 reviews

Good stay as a diamond member

Customer review rating 5.0/5

Reynaldo V. Friends - Confirmed reviews ALL

Welcoming and friendly staffs. A great property in malang

Dear REYNALDO V., Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Matur Nuwun Sugito Adhi General Manager

Nice

Customer review rating 4.5/5

Y. Families - Confirmed reviews ALL

the room is nice, the location is good, but the AC in the room is directly facing the bed, even though it is turned off, the air still comes out and is directed at the head. but for the rest, it is good.

Dear Y. YULIANTO, Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Matur Nuwun Sugito Adhi General Manager

good room, facilitate and service

Customer review rating 4.5/5

David Families - Confirmed reviews ALL

very good hotel

Dear DAVID S., Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Matur Nuwun Sugito Adhi General Manager

nice room and service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I will stay again at Grand Mercure if I stay in Malang

Dear Pertamina EP Zona 13 - E., Sugeng Sonten, We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Matur Nuwun Sugito Adhi General Manager

Housekeeping need to have proper training for cleanliness

Customer review rating 2.0/5

Rini S. Families - Confirmed reviews ALL

Room was not properly cleaned, my dental floss from the day before was left on the entrance . Thick dust on the wall decorations near the bed . Proper cleaning is needed for after each guest check out .

Dear RINI S., Sugeng Sonten Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered with housekeeping. Cleanliness is one of our top priorities, and it's disappointing to hear that your room did not meet our usual standards. We will immediately address this with our housekeeping team to ensure that more thorough and consistent cleaning is carried out after each guest check-out. Your feedback regarding the dental floss and dust on the wall decorations is valuable, and we will make sure that the team receives proper training to avoid such oversights in the future. We truly appreciate your input and hope to have the opportunity to provide you with a much-improved experience during your next stay Matur Nuwun Sugito Adhi General Manager

Other web-users rate our hotel

  • 350 reviews 8.8/10 Location
  • 1,452 reviews 9.2/10 Room
  • 1,735 reviews 9.3/10 Service
  • 16 reviews 6.9/10 WiFi
  • 771 reviews 9.2/10 Amenities
  • 765 reviews 9.2/10 Cleanliness
  • 609 reviews 9.4/10 Vibe
  • 572 reviews 9.3/10 Breakfast

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