Grand Mercure Malang Mirama 5 stars

Customer review rating (ALL Rating) 4.8/5 1,943 reviews

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Jalan Raden Panji Suroso No. 7, Jawa Timur, 65126 MALANG, Indonesia

Description

Hotel extras

  • Within walking distance of the famed PLAZA ARAYA.

  • Strategically located near Abd Rahman Saleh Malang Airport

  • Near to Sarinah Mall Malang and other major shooping centres along Jenderal Basuki Rachmat.

  • Near tourist attractions such us Hawai Water Park, Malang Place and TGP Malang Monument.

  • Only 15 minutes by walking from Immigration and near the tourism Board Office.

Our accommodation(s)

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Hotel location

Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur
65126 MALANG
Indonesia

GPS:-7.942229, 112.64853

Telephone
Fax +62 341 33000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,943 reviews

Customer review rating 3.5/5

Ratna C. W. Families - Confirmed reviews ALL

Despite the amazing, large hotel with great kids' activities, I, as a member, still had to wait for a room that wasn't ready, even after confirmation.".

Dear RATNA C. W., Sugeng Sonten, Warm greetings from Grand Mercure Malang Mirama. Thank you very much for your review and valuable feedback. We sincerely apologize for the inconvenience you experienced. Your input is highly appreciated and will be our important consideration in improving the consistency of our services, especially for our valued members. Thank you for your continued trust, and we look forward to welcoming you back with an even better experience in the future. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Stefanus B. B. Families - Confirmed reviews ALL

great location, great facilities, all expected as 5 star hotel

Dear STEFANUS B. B., Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Donatila M. S. Families - Confirmed reviews ALL

The staff are friendly, the facilities are complete, especially the pool, which was warm. Breakfast was delicious and complete, the room was stunning and clean. My children thoroughly enjoyed staying there too. Thank you Grand Mercure Mirama Malang!

Dear DONATILA M. S., Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Rimando A. Families - Confirmed reviews ALL

Great experience with guest relation officer ms debi, good environment, nice toom and bfast, the best hitel in town

Dear RIMANDO A., Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

I had book non smoking with large bed room 3 weeks inadvance, got confirmation email and confirmation WhatsApp one day before we arrived. But when we arrived, we got smoking room and twin bed.., with all excuses that not make sense.. After we complain, they give us the correct room. Not sure what they are doing. As All member, this was very disappointed.

Dear Guest, Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for taking the time to share your experience. We sincerely apologize for the room mix-up upon your arrival, which did not match your confirmed non-smoking room with a large bed reservation via email and WhatsApp. This is not the standard of service we aim to provide. While we were able to provide the correct room after your concern was raised, we deeply regret the inconvenience caused at the start of your stay. Your feedback as an ALL member is very important to us and has been shared with the team for improvement. We truly value your loyalty and hope to have the opportunity to provide you with a smoother and more enjoyable stay in the future. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Other web-users rate our hotel

  • 278 reviews 8.4/10 Location
  • 1,265 reviews 9.3/10 Room
  • 1,689 reviews 9.4/10 Service
  • 16 reviews 4.4/10 WiFi
  • 942 reviews 9.3/10 Food
  • 704 reviews 9.5/10 Cleanliness
  • 684 reviews 9.2/10 Amenities
  • 540 reviews 9.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.