Grand Mercure Malang Mirama 5 stars

Customer review rating (ALL Rating) 4.8/5 2,053 reviews

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Description

Hotel extras

  • Within walking distance of the famed PLAZA ARAYA.

  • Strategically located near Abd Rahman Saleh Malang Airport

  • Near to Sarinah Mall Malang and other major shooping centres along Jenderal Basuki Rachmat.

  • Near tourist attractions such us Hawai Water Park, Malang Place and TGP Malang Monument.

  • Only 15 minutes by walking from Immigration and near the tourism Board Office.

Our accommodation(s)

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Hotel location

Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur
65126 MALANG
Indonesia

GPS:-7.942229, 112.64853

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,053 reviews

Customer review rating 3.0/5

Tom B. Couples - Confirmed reviews ALL

It was a nice hotel, but my experience was not the best. The issues began one day before my arrival. I suddenly received a sketchy message stating that I needed to pay 50% of my stay beforehand 'because the hotel is busy.' They didn't provide an invoice or instructions on what to include in the payment description. The amount itself wasn't specified, only '50%,' accompanied by a screenshot of some bank details. Since I had already provided my credit card details, I was confused why an additional 50% payment was suddenly required. The message was very unprofessional, and I was genuinely convinced it was a scam. Upon arrival at the hotel, they confirmed that they had indeed sent the message. The hotel room was nice, and we had a great view! Sadly, the bed sheets were a bit small for me as a foreigner. I can't fault them for this, as there aren't many international travelers staying in Malang. Unfortunately, we couldn't fully enjoy the swimming pool facilities, as there were only about four pool beds for the entire hotel. Breakfast was nice and tasted good! Overall, for a five-star chain hotel, I had higher expectations and certainly didn't anticipate receiving a questionable unprofessional WhatsApp message.

Dear TOM B., Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama. Thank you for your feedback. We sincerely apologize for the unpleasant experience during your stay at Grand Mercure Malang Mirama. Your feedback is greatly appreciated and will help us improve our service. We hope to have the opportunity to welcome you back in the future for a better experience. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama

Customer review rating 5.0/5

Ferry S. Business - Confirmed reviews ALL

The view was great, sincere staff you guys had, extremely delicious options for our breakfast, simply beautiful hotel

Dear Ferry S., Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Aditya M. Business - Confirmed reviews ALL

Very nice hotel with good service and excellent food

Dear Aditya M., Sugeng Siang, Warmest Greeting from Grand Mercure Malang Mirama. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Iwan D. Families - Confirmed reviews ALL

Although the traffic is always full of jam but it’s worth the effort. As soon as we get to the hotel even still in the parking lot, all the unpleasant feeling of the jam is lifted. Never want to go to another hotel whenever we go to malang.

Dear IWAN D., Sugeng Dalu, Warmest Greeting from Grand Mercure Malang Mirama. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.0/5

Ferry R. Families - Confirmed reviews ALL

Good Service, nice staff, good breakfast.

Dear FERRY R., Sugeng Dalu, Warmest Greeting from Grand Mercure Malang Mirama. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Other web-users rate our hotel

  • 290 reviews 8.7/10 Location
  • 1,354 reviews 9.3/10 Room
  • 1,896 reviews 9.5/10 Service
  • 15 reviews 5.4/10 WiFi
  • 1,024 reviews 9.3/10 Food
  • 780 reviews 9.4/10 Cleanliness
  • 740 reviews 9.3/10 Amenities
  • 572 reviews 9.5/10 Breakfast

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