Grand Mercure Malang Mirama 5 stars

Customer review rating (ALL Rating) 4.7/5 1,955 reviews

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Jalan Raden Panji Suroso No. 7, Jawa Timur, 65126 MALANG, Indonesia

Description

Hotel extras

  • Within walking distance of the famed PLAZA ARAYA.

  • Strategically located near Abd Rahman Saleh Malang Airport

  • Near to Sarinah Mall Malang and other major shooping centres along Jenderal Basuki Rachmat.

  • Near tourist attractions such us Hawai Water Park, Malang Place and TGP Malang Monument.

  • Only 15 minutes by walking from Immigration and near the tourism Board Office.

Our accommodation(s)

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Hotel location

Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur
65126 MALANG
Indonesia

GPS:-7.942229, 112.64853

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,955 reviews

Customer review rating 5.0/5

N. N. Families - Confirmed reviews ALL

Happy holiday with family

Dear N. NURSALIM, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.5/5

Stella D. H. Families - Confirmed reviews ALL

I booked this stay through Agoda. It is a pleasant stay with 2 toddler. The room and bed are spacious, good enough for us to stay. We didnt try the bfast since we booked for room only. However, the staffs are very helpful, friendly, and give me a complimentary a doll for kids. So much fun, the pool is also in good feel (warm water).

Dear STELLA D. H., Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 3.0/5

Grace A. C. Families - Confirmed reviews ALL

Overall, my stay was fairly okay. The room was clean, spacious, and came with fairly complete amenities. The staff were friendly and helpful, which I appreciated. However, the room was quite noisy, as I could hear other guests talking from nearby rooms and along the hallway. Another uncomfortable experience happened during checkout: before 12 PM, housekeeping knocked on our door to inform us that it was checkout time and that they needed to clean the room, even though we had not requested any cleaning. I was staying with three elderly guests, and this felt unnecessary and intrusive. As a 5-star hotel, I expected a higher level of privacy and service refinement. A more discreet and considerate checkout approach, along with better soundproofing, would be more in line with 5-star hospitality standards and would greatly improve the overall guest experience.

Dear GRACE A. C., Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama. Thank you for your feedback. We sincerely apologize for the unpleasant experience during your stay at Grand Mercure Malang Mirama. Your feedback is greatly appreciated and will help us improve our service. We hope to have the opportunity to welcome you back in the future for a better experience. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 5.0/5

Harley D. Families - Confirmed reviews ALL

Staff very kind and helpful, room spacious and luxury, gym is good but need more gym equipment.

Dear HARLEY D., Sugeng Enjing, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Customer review rating 4.0/5

Elli W. Couples - Confirmed reviews ALL

we really satisfied with the breakfast

Dear ELLI W., Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager Grand Mercure Malang Mirama Mercure Surabaya Grand Mirama

Other web-users rate our hotel

  • 288 reviews 8.6/10 Location
  • 1,284 reviews 9.3/10 Room
  • 1,755 reviews 9.4/10 Service
  • 15 reviews 4.4/10 WiFi
  • 952 reviews 9.3/10 Food
  • 722 reviews 9.4/10 Cleanliness
  • 699 reviews 9.2/10 Amenities
  • 543 reviews 9.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.