Dear Chamila H., Thank you for sharing your feedback as a Gold Member of ALL – Accor Live Limitless. We are pleased to know that ibis Styles Malang met your needs and provided a good enough experience for your business trip. We truly appreciate your continued loyalty and trust in our hotel. Your feedback motivates our team to continuously improve our service and ensure a comfortable and convenient stay for every guest, especially those travelling for business. We look forward to welcoming you back to ibis Styles Malang on your next business trip. Sincerely yours, Ina Rianawati General Manager

Dear Arif B. S., Thank you for taking the time to share your feedback following your stay at ibis Styles Malang. We are delighted to know that you had a comfortable stay with us. Your positive feedback is truly appreciated and encourages our team to continue providing a welcoming and enjoyable experience for every guest. We look forward to welcoming you back to ibis Styles Malang for another comfortable stay. Sincerely yours, Ina Rianawati General Manager

Dear Iiva S., Thank you for taking the time to share your wonderful feedback following your stay at ibis Styles Malang. We are delighted to know that you had a comfortable stay and enjoyed the spaciousness of our room, including the separate toilet and shower room concept. We are also pleased to hear your appreciation for the friendliness and helpfulness of our Front Desk team. Your kind words are a great motivation for our team to continue providing warm and attentive service to every guest. Thank you for choosing ibis Styles Malang. We look forward to welcoming you back for another pleasant stay in the future. Sincerely yours, Ina Rianawati General Manager

Dear Chandra D. C. Thank you for taking the time to share your feedback following your stay at ibis Styles Malang. We are delighted to know that you appreciated our strategic location and found our hotel to offer good value. We always strive to provide a comfortable stay with quality service and facilities that meet the expectations of our guests. Thank you for choosing ibis Styles Malang. We look forward to welcoming you back for another pleasant stay in the future. Sincerely yours, Ina Rianawati General Manager

Dear Agung P., Thank you for sharing your feedback as a Classic Member of ALL – Accor Live Limitless. We are delighted to know that you enjoyed a comfortable stay and appreciated our strategic location at ibis Styles Malang. Your positive feedback is truly appreciated and encourages our team to continue providing a pleasant experience for every guest. Thank you for your continued trust and loyalty. We look forward to welcoming you back to ibis Styles Malang on your next visit. Sincerely yours, Ina Rianawati General Manager

Dear Ferdi A. Thank you for taking the time to share your feedback as a Classic Member of ALL – Accor Live Limitless. We appreciate your comments regarding our breakfast menu. We are sorry that it did not fully meet your expectations. Your feedback has been shared with our Culinary team as part of our continuous efforts to enhance the variety and quality of our breakfast offerings. Thank you for your valuable input and for choosing ibis Styles Malang. We look forward to welcoming you back and providing an even better dining experience on your next visit. Sincerely yours, Ina Rianawati General Manager

Dear Agung W., Thank you for taking the time to share such a wonderful review and for your continued loyalty as a Platinum Member of ALL – Accor Live Limitless. We are truly delighted to know that you had an enjoyable stay from check-in to check-out and that our team’s warm hospitality, professionalism, and attention to detail contributed to a memorable experience. It is also rewarding to hear that you enjoyed the comfort of your room, our convenient location, and the variety offered at breakfast. Your appreciation for the recognition of your Platinum membership means a great deal to us. We are committed to ensuring that our valued members feel acknowledged and well cared for throughout their stay. Thank you once again for your kind words and support. We look forward to welcoming you back to ibis Styles Malang on your next visit and creating another memorable experience for you. Sincerely yours, Ina Rianawati General Manager

Dear Elin G., Thank you for taking the time to share your feedback as a Silver Member of ALL – Accor Live Limitless. We are truly delighted to know that ibis Styles Malang has become your go-to hotel whenever you visit Malang. It is especially rewarding to hear your compliments regarding our location, cleanliness, and service, as these are areas we continuously strive to excel in. Thank you for your loyalty, trust, and encouraging words. We will certainly keep up the good work and look forward to welcoming you back on your next visit. Sincerely yours, Ina Rianawati General Manager

Dear Yat M. M., Thank you for taking the time to share your feedback as a Gold Member of ALL – Accor Live Limitless. We are delighted to know that you enjoyed your room and felt warmly welcomed by our staff. Creating a comfortable stay and providing genuine hospitality are always our priorities. Thank you for your continued trust and loyalty. We look forward to welcoming you back to ibis Styles Malang in the near future. Sincerely yours, Ina Rianawati General Manager

Dear Rudi H., Thank you for sharing your feedback and for being a Platinum member. We are delighted to know that you found the room comfortable, enjoyed the breakfast, and were satisfied with the parking facilities during your stay. We also appreciate your comment regarding the member discount for room service. We understand your concern, and we apologize for any confusion. Please note that some ALL – Accor Live Limitless member benefits may be subject to specific terms and conditions and may not apply to certain services or promotions. Nevertheless, we value your feedback and will continue to improve how this information is communicated to our guests. Thank you once again for your support and loyalty. We look forward to welcoming you back to ibis Styles Malang for an even better experience. Warm regards, Ina Rianawati General Manager ibis Styles Malang

Dear Sheau H. L., Thank you for taking the time to share your feedback as a Classic Member of ALL – Accor Live Limitless. We are pleased to know that your check-in experience at the Front Desk was satisfactory. However, we sincerely apologize for the condition of the lobby sofa and, more importantly, the cleanliness and maintenance issues you encountered in the bathroom. The concerns you raised regarding the bathroom condition, unpleasant odor, and sink damage are certainly not reflective of the standards we strive to provide. Your feedback has been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Thank you for bringing these matters to our attention, as they help us improve the quality of our facilities and guest experience. Sincerely yours, Ina Rianawati General Manager

Dear Leonard C. Thank you for taking the time to share your experience following your stay at ibis Styles Malang. We truly appreciate your kind feedback and your trust in choosing our hotel. We are delighted to know that you had a comfortable stay and found our team to be helpful throughout your visit. It is especially rewarding to hear that Olivia was able to assist you in extending your stay while keeping the same room, ensuring a seamless experience. We will also be happy to share your appreciation with our restaurant team. Your kind words are a great motivation for all of us to continue delivering attentive and personalized service. We look forward to welcoming you back to ibis Styles Malang for another pleasant and comfortable stay. Sincerely yours, Ina Rianawati General Manager

Dear Mawardi A., Thank you for choosing ibis Styles Malang and for sharing your kind feedback. We truly appreciate your loyalty as a Gold member and your trust in staying with us. We are delighted to know that you had a comfortable stay and that you enjoyed the cleanliness of the room, the comfort of the bed, and the spacious layout. Ensuring a relaxing and pleasant environment for our guests is always our priority. Your positive comments are a great motivation for our team to continue delivering quality service and maintaining our standards. We look forward to welcoming you back to ibis Styles Malang for another enjoyable stay. Sincerely yours, Ina Rianawati General Manager

Dear Nining H., Thank you for taking the time to share your experience following your stay at ibis Styles Malang. We truly appreciate your kind feedback and your trust in choosing our hotel. We are delighted to know that you had a comfortable stay and that the family room with bunk bed was the right choice for you. It is always our goal to provide a fun and practical experience, especially for families traveling together. Your kind words are a great motivation for our team to continue delivering enjoyable and memorable stays. We look forward to welcoming you and your family back to ibis Styles Malang in the future. Sincerely yours, Ina Rianawati General Manager