ibis Styles Malang 3 stars

Customer review rating (ALL Rating) 4.4/5 730 reviews

Best price
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Jl S Parman 45, 65122 MALANG, Indonesia

Description

Hotel extras

  • Unique and Colourful Design Hotel

  • Semi-outdoor warm water swimming pool

  • Non Single Use Plastic Campaign

  • 2 hours away from beautiful Tumpaksewu Waterfall

  • 2 hours away from Mt. Bromo National Cultural Asset and Sanctuary

Our accommodation(s)

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Hotel location

ibis Styles Malang

Jl S Parman 45
65122 MALANG
Indonesia

GPS:-7.952814, 112.638727

Telephone
Fax +62 341 419900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

STREATS

This restaurant offers the best of local, Asian and international cuisine in a vibrant and friendly ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  730 reviews

TripAdvisor Rating  4.0/5  660 reviews

Great Stay for 5D4N at Ibis Styles Malang

TripAdvisor rating 5.0/5

Helmi A TripAdvisor review

It was a pleasant stay at Ibis Styles Malang for 5D4N, the hotel location is near from anywhere, the room itself is comfortable and the staff service are amazing, quick check in and check out, Breakfast was great too, there are a lot of options and variety at the buffet and of course it has a good taste. Keep up the good work!

Dear Mr. Helmi, We would like to thank you for choosing us as your accommodation choice for your recent visit to Malang and taking the time to review your recent stay Thank you for your valuable support and taking time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one.  Your satisfaction is the best reward for our staffs who work day after day to offer best service. Appreciate you feedback and we look forward to welcoming you back to Ibis Styles Malang. Sincerely yours, Ina Rianawati General Manager

Unpleasant Stay

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I booked the room hotel via website, deluxe room, with no information that the room is smooking room. Staff informed me thru WA, that their deluxe room is smooking room. I am little bit surprise and disappointed. But i try to still calm, and request them to did deeply cleansing as i stayed with kids. Once i came to the hotel, enter the room, the room is feel so hot, i told to the receptionist, and she said to me to wait about 15 mins. But after 15 mins, the room was still hot, seems the AC was broken. Then my husband request to move to another room. And surprisingly me, that the new room with same type, but its not smooking room!! Then why, she told me that the deluxe room is smooking room at the first?? While there’s non smooking room actually ?!?! So i feel very disappointed, sorry. That was my second stay, the first stay i have no issue. But on the second stay i feel very very dissappointed.

Dear Ms. Shinta P. I would like to thank you for choosing ISM as your accommodation choice for your recent visit to Malang and taking the time to review your recent stay. The experience you describe in your comment causes us deep concern. I would like to offer our sincere apologies for any frustration that it may have caused you on your arrival. We provide a limited number of Deluxe rooms, with only two of them being non-smoking. On the day of your arrival, the hotel was running a very high occupancy which caused non-smoking rooms not available due to late check out requests until 15.00. Therefore the Deluxe Non Smoking can be use after 15.00. I can reiterate our regret that we did not handle the situation in proper manner. Kindly rest assure that appropriate training will be conducted to avoid the recurrence of such incident in the future. I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope this experience will not impair your trust in ISM and we sincerely look forward to an opportunity to welcoming you better in the near future. Sincerely yours, Ina Rianawati General Manager

Good Stay

Customer review rating 4.0/5

Henry M. Couples - Confirmed reviews ALL

Place are strategy , only not many places for Car Parking

Dear Mr Henry M., Thank you for taking your time to tell us about your experience at ibis Styles Malang. We regret that you experienced something that did not meet your expectations during your stay with us. We appreciate you sharing your worries regarding the shortage of parking. We attempted to improve this by providing complimentary valet parking for customers; hopefully, this will make a better impression on your future visit. We genuinely hope to be able to welcome you again and have the opportunity to serve you better on your future visit. Sincerely yours, Ina Rianawati General Manager

Good stay

Customer review rating 4.0/5

Michael S. Friends - Confirmed reviews ALL

Strategic location. Good price. Well services. Overall satisfied

Dear Mr. Michael S., We very much appreciate your comments regarding your stay at the ibis Styles Malang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Ina Rianawati General Manager

Good stay

Customer review rating 4.5/5

Rudy Families - Confirmed reviews ALL

All hotels staff we’re friendly

Dear Mr. Rudy Irawan, We very much appreciate your comments regarding your stay at the ibis Styles Malang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Ina Rianawati General Manager

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Other web-users rate our hotel

  • 163 reviews 7.2/10 Location
  • 606 reviews 7.8/10 Room
  • 580 reviews 9.1/10 Service
  • 13 reviews 7.8/10 WiFi
  • 365 reviews 7.3/10 Food
  • 349 reviews 7.2/10 Cleanliness
  • 232 reviews 6.8/10 Breakfast
  • 81 reviews 8.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.