Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for sharing your feedback. We are delighted that you enjoyed a smooth check-in, comfortable accommodation, and the attentive service of our team. We are also pleased that you felt well recognized as an ALL Gold member, as we always strive to make our loyal members feel valued and welcomed. We appreciate your comments regarding the lobby bar and will share them with the relevant team for review. We look forward to welcoming you back for another enjoyable stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the comfort of our rooms, convenient location, and prompt in-room dining service. At the same time, we sincerely regret that your dining experience was not as welcoming as it should have been. Providing attentive and courteous service is important to us, and we appreciate you bringing this concern to our attention. Your feedback will be shared with the relevant team for review, and we will continue striving to create a more enjoyable experience for our guests. Thank you for your valued support as an ALL Gold member. We hope to have the pleasure of welcoming you back for an even more satisfying stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share such detailed feedback about your family’s stay with us. We sincerely regret that several aspects of your experience did not meet your expectations, particularly given the confidence you placed in our hotel when planning your visit to Seoul. We understand your disappointment regarding the facility restrictions and the concerns you encountered with the room amenities and bathroom conditions. We also regret that your interactions with our Concierge team left you feeling unsupported. We believe every guest deserves attentive, respectful, and helpful service, and we are sorry that your experience did not reflect this expectation. At the same time, we appreciate your recognition of the assistance provided by our Front Desk team when your stay was unexpectedly extended. Your feedback regarding the various aspects of your experience has been noted and will be shared with the relevant teams for review. Thank you again for bringing these matters to our attention. We value your feedback and regret that your stay did not leave you with the positive impression you had hoped for. We hope you may consider giving us another opportunity to provide you and your family with a more satisfying experience in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for choosing to stay with us and for sharing your kind feedback. We are delighted to know that you and your family had an enjoyable stay and appreciated our convenient location, making it easy to explore Seoul and get around the city. It is especially rewarding to know that our team helped make your visit a pleasant one. We truly appreciate your recommendation and your support as an ALL Classic member. Thank you once again for your kind words. We hope to have the pleasure of welcoming you and your family back to Novotel Ambassador Seoul Yongsan for another memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you so much for your lovely feedback and for choosing to stay with us on both your work and leisure trips to Korea. It truly means a lot to know that you have consistently enjoyed your stays and that our team has made you feel well cared for. We are especially happy to hear that your reservation experience was smooth and that our team’s prompt and professional communication made everything easier for you. Your kind words about the team members who assisted you are greatly appreciated, and we will be delighted to share your compliments with our colleagues. Thank you for your trust, your kind recommendation, and for thinking of us when recommending a hotel to your friends. We feel very fortunate to have been part of your experiences in Korea and sincerely look forward to welcoming you back again, whether your next visit is for work or a well-deserved getaway. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for sharing such wonderful feedback about your stay with us. We are delighted to know that you enjoyed the spacious and thoughtfully designed rooms, our attentive housekeeping, and the variety of our breakfast offerings. It is equally rewarding to hear that our convenient location and the range of amenities within the complex contributed to such a memorable experience. We also appreciate your detailed observations regarding the connection between the station and the hotel. Your feedback is valuable, and we are grateful that you took the time to share practical insights that may be helpful to other guests visiting us for the first time. Thank you for your kind recommendation and for your continued support as an ALL Gold member. We look forward to welcoming you back on your next visit to Seoul and providing you with another exceptional stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your experience with us. While we appreciate your kind comments about our team and the hotel’s location, we are deeply concerned to learn that your wife suffered a serious fall while exiting the bathtub during your stay. We sincerely regret that this happened and are very sorry for the injuries she sustained and the distress this incident caused both of you. We understand that this must have been a frightening and difficult experience, particularly given the circumstances you described. We also acknowledge your concerns regarding the bathtub’s height and the absence of additional safety features, such as grab bars and a non-slip mat. We take feedback concerning guest safety very seriously, and your account of this incident, including the concerns you raised about the bathroom setup, warrants careful attention from our management team. Thank you for bringing this matter to our attention and for sharing your experience with us. We sincerely regret the impact this incident had on your stay and appreciate the opportunity to better understand your concerns. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for choosing to stay with us and for sharing your honest feedback. We sincerely regret that your experience fell short of your expectations, especially given your continued trust in the Novotel brand and your status as an ALL Gold member. We are sorry that you did not feel genuinely welcomed by our team during your family stay. We understand that unexpected travel disruptions can be stressful, and we regret that our response did not provide the understanding and assistance you had hoped for. We also appreciate your comments regarding our team’s attentiveness, breakfast selection, and in-room amenities. Your feedback has been carefully noted and shared with the relevant departments for review and improvement. Your trust is important to us, and we are sorry that this visit did not reflect the welcoming hospitality you have experienced at other Novotel hotels. We sincerely hope to have another opportunity to welcome you and your family back and provide a much more positive experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location and the warm, helpful service provided by our team. We value your feedback as an ALL Gold member and hope to have the opportunity to welcome you back for an even more satisfying stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for sharing your feedback with us. While we are pleased to know that you appreciated our location, accommodation, and housekeeping, we sincerely regret that the booking and membership-related issues caused stress and affected your overall experience. We understand your disappointment regarding the repeated booking communications and the confusion surrounding the room upgrade. Please accept our apologies for the inconvenience this caused. Your feedback has been carefully noted and shared with the relevant departments for review and consideration. We truly value your trust as an ALL Gold member and regret that we fell short of the service experience you expected. We hope to have the opportunity to restore your confidence in us and provide you with a more seamless stay in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you very much for choosing to stay with us and for sharing such wonderful feedback. We are delighted to know that you and your partner enjoyed a comfortable stay and that our dining experiences and team’s attentive service made your visit especially memorable. Your kind recognition is a great encouragement to our team, and we sincerely appreciate your generous recommendation. We look forward to welcoming you both back for another enjoyable stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you very much for choosing to stay with us and for sharing your thoughtful feedback. We are delighted to know that you enjoyed your stay and appreciated our convenient location, well-maintained surroundings, and the service provided by our team. We also appreciate your suggestions regarding the bathroom amenities and facilities, as well as your feedback on the Wi-Fi connection. Your comments have been carefully noted and shared with the relevant departments for their review and consideration. Thank you again for your generous recommendation. We look forward to welcoming you back for another enjoyable stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you very much for your continued support and for sharing your kind feedback. We are truly delighted to know that you had a perfect overall experience with us once again. It is always a pleasure to welcome returning guests, and your continued trust and warm recommendation mean a great deal to our team. We sincerely appreciate your support as an ALL Classic member and look forward to welcoming you back again in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We are pleased to know that you appreciated our convenient location, comfortable rooms, and the overall cleanliness of the hotel. We sincerely regret your disappointing experience during dinner. We understand that the service you received, including the waiting time and the overall attentiveness, did not meet the standards you expected. Your comments regarding the restaurant service and staffing have been carefully noted and shared with the relevant department for their review and consideration. We truly appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you and your family again and provide a more comfortable and enjoyable experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for returning to our hotel and for taking the time to share such detailed and candid feedback. As this was your second visit, we are particularly sorry to learn that your experience did not meet your expectations and that several aspects of your stay left you disappointed. We sincerely regret the shortcomings you encountered regarding room cleanliness and preparation for two guests, as well as the inconvenience of having to contact the hotel repeatedly for additional amenities. We also understand your concerns regarding the late check-out charge and the difference between the prices communicated to you. Clear and consistent communication regarding charges is essential, and we regret the confusion this caused during your departure. Your feedback has been carefully reviewed and shared with the relevant departments so that the concerns regarding housekeeping standards, guest registration, room preparation, and communication of charges can be addressed and further reviewed. We truly appreciate you bringing these matters to our attention. We value your continued support as an ALL Classic member and hope to have the opportunity to restore your confidence in our hotel on a future visit. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to know that you enjoyed our convenient location and had a smooth and comfortable stay. We truly appreciate your kind recommendation and your continued trust in Novotel. We look forward to welcoming you back to Seoul and providing another pleasant experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for choosing Novotel Ambassador Seoul Yongsan and for sharing your positive feedback. We are delighted to know that you appreciated our convenient location and enjoyed a pleasant stay with us. We sincerely appreciate your kind recommendation and your continued trust as an ALL Platinum member. We look forward to welcoming you back on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. First and foremost, thank you for your continued loyalty and for choosing to stay with us for the fifteenth time. We sincerely value your trust as a returning guest and ALL Gold member, and we greatly appreciate you taking the time to share such detailed feedback about your recent experience. We are pleased to know that you have generally enjoyed your stays with us over the years. At the same time, we understand that the two situations you described had a significant impact on your most recent visit. Your comments regarding the communication of scheduled maintenance and the importance of providing guests with sufficient information in advance have been carefully noted. We also appreciate you bringing your concerns regarding the handling of the package delivery and your privacy during the stay to our attention. We understand the importance of respecting our guests' preferences and ensuring that they feel comfortable throughout their stay. Your feedback on this matter will be carefully reviewed with the appropriate teams. Thank you once again for your long-standing support and for sharing your concerns so openly. We sincerely hope to have the opportunity to welcome you back and provide an experience that restores your confidence in us. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Dear Guest, Warm greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed a comfortable and peaceful stay and appreciated our convenient location with easy access to public transportation. It is also wonderful to hear that the cleanliness of your room and the service provided by our team contributed positively to your family stay. Your kind feedback is truly appreciated and will be a great encouragement to our team. We look forward to welcoming you and your family back for another pleasant stay in Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan