Dear Mr. P., Warm greetings from Novotel Goa Resort & Spa! Thank you for sharing such wonderful feedback and for choosing us for your family holiday and your daughter’s special birthday celebration. We are truly delighted to know that you and your family had an enjoyable and memorable experience with us. It is especially rewarding to know that our culinary offerings, comfortable rooms, swimming pool, jacuzzi and Kids Explore play area added to your holiday experience. Your kind appreciation of Glen, Toli Nekha and Nathan is sincerely valued. We will be delighted to share your compliments with them, as recognition from our guests is always a great source of motivation for our team. We are also happy that the suite upgrade and the special birthday arrangements brought an extra smile to your daughter's celebration. As a valued ALL Accor member, we truly appreciate your continued trust and loyalty. It was our pleasure to make your family getaway special, and we look forward to creating many more cherished memories with you. Thank you once again for your recommendation. We eagerly look forward to welcoming you and your family back to Novotel Goa Resort & Spa. Warm regards, Amit Sangwan Cluster General Manager

Dear Mr. M., Warm greetings from Novotel Goa Resort & Spa. Please accept our sincere apologies for the disappointing experience you and your colleagues encountered during your corporate stay. We deeply regret the prolonged wait for room allocation, the missing in-room amenities, the inconvenience caused by the non-functional telephone and television, and the subsequent lapses in housekeeping. We understand how frustrating this must have been, particularly when travelling as a corporate group and having a busy schedule. This is certainly not the standard of hospitality we strive to deliver, and we sincerely regret that we fell short of your expectations at several touchpoints during your stay. Your feedback has been taken seriously and shared with the respective department heads for review and necessary corrective action. We truly value your feedback, as it helps us identify areas where we need to improve and ensure a more seamless experience for our guests. We regret that we could not make your visit a pleasant one and sincerely hope you will consider giving us another opportunity to restore your confidence in our hospitality. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa. Please accept our sincere apologies that your experience with us fell so far short of your expectations. We understand your disappointment, particularly when you have invested in a holiday expecting a relaxing resort experience. While the resort is currently undergoing renovation to enhance our guest rooms and facilities, we sincerely regret that the associated noise, odour, and overall inconvenience detracted from your stay. We acknowledge your concerns and recognise that these circumstances impacted the experience you had anticipated. Please be assured that your feedback has been taken seriously and will be reviewed with the concerned teams. We deeply regret that we were unable to deliver the comfortable and enjoyable experience you deserved. Thank you for bringing these concerns to my attention. We sincerely hope we will have the opportunity to restore your confidence in our hospitality and provide you with a more fulfilling experience in the future. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa. Thank you for taking the time to share your detailed feedback following your family’s recent stay with us. Please accept our sincere apologies that your experience fell short of your expectations, particularly as an Accor member who chose Novotel with the hope of discovering a brand you could consider for future family holidays. We understand your disappointment and regret that several aspects of your stay did not reflect the level of hospitality and comfort you rightly anticipated. While the resort is currently undergoing renovation works to enhance our guest rooms and facilities, we acknowledge the inconvenience caused by restricted access and understand the importance of ensuring a comfortable and seamless experience for families. Your observations regarding the room upgrade process, restaurant service, and children’s facilities are equally concerning and will be shared with the respective teams for careful review and appropriate follow-up. We are pleased that our valet team made a positive impression and will ensure their efforts are recognised. At the same time, we regret that the positive interactions did not extend consistently across your overall experience. Your feedback is invaluable, and we assure you that your concerns are being taken seriously. We sincerely regret having fallen short of your expectations and the impact this has had on your confidence in our brand. We hope you will allow us the opportunity to restore your trust in Novotel Goa Resort & Spa and provide you and your family with the welcoming and memorable experience you had initially anticipated. Warm Regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa! Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to know that you enjoyed the peaceful surroundings, comfortable accommodation, and warm hospitality extended by our team. It is especially encouraging to learn that Puja made your arrival experience smooth and welcoming. Your kind appreciation will be shared with her as a valued recognition of her efforts. At the same time, we sincerely appreciate your constructive observations regarding the television connectivity, Wi-Fi access, and breakfast experience. We regret the inconvenience caused by the technical issues encountered in your room and understand the importance of ensuring that all amenities are fully functional before our guests arrive. Your feedback regarding the breakfast offerings is equally valuable and will be shared with our culinary team for review as we continually strive to enhance the quality of our dining experience. Thank you once again for your thoughtful feedback and for acknowledging the efforts of our team. Your observations are instrumental in helping us identify opportunities for improvement and deliver a more seamless and satisfying experience for our guests. We look forward to welcoming you back to Novotel Goa Resort & Spa and providing you with an even more enjoyable stay on your next visit. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the shortcomings you experienced during your stay. We regret that the condition of the room, the presence of flies and mosquitoes, and the concerns regarding loose fixtures did not meet your expectations. We understand the importance of maintaining high standards of cleanliness, comfort, and safety, and sincerely regret the inconvenience caused. We would also like to share that the resort is currently undergoing renovation works as part of our ongoing efforts to enhance our guest rooms and elevate the overall guest experience. While these improvements are aimed at ensuring greater comfort for our guests, we acknowledge that the concerns you have highlighted require due attention and appropriate corrective measures. Please be assured that your feedback will be shared with our Housekeeping and Engineering teams for a thorough review and necessary follow-up. We remain committed to maintaining a clean, comfortable, and well-maintained environment for all our guests. Thank you for bringing these concerns to our attention. We sincerely regret that your experience fell short of expectations and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa! Thank you for sharing your wonderful feedback and for choosing our resort for your family getaway. We are delighted to know that you and your family had a memorable stay with us. It is especially heartening to learn that the swimming pool was a highlight for you and your son, and that our location and the warm hospitality of our team contributed to an enjoyable experience for your family. We sincerely appreciate your kind words of recognition for Vinod at Food Exchange. Your appreciation of his attentive and thoughtful service will be shared with him and the wider team as a source of encouragement to continue delivering personalised service and creating memorable experiences for our guests. Thank you once again for your recommendation and for allowing us to be a part of your family holiday. We look forward to welcoming you and your family back to Novotel Goa Resort & Spa for another relaxing and delightful stay. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa! Thank you for sharing your wonderful feedback. We are delighted to know that you and your family enjoyed a memorable vacation with us, particularly the swimming pool, culinary offerings, and our convenient location. We truly appreciate your kind words regarding the efforts of our team in ensuring a comfortable stay during the ongoing renovation works. Your special mention of Vinod, Nisha, and Sakshi for their attentive service at the restaurant will be shared with them as a valued appreciation of their dedication. Thank you once again for choosing Novotel Goa Resort & Spa. We look forward to welcoming you and your family back for many more memorable experiences. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa! Thank you for sharing your wonderful feedback and for recognising the efforts of our team. We are delighted to know that Niyas our Duty Manager and the Housekeeping team made a positive impression during your stay. We firmly believe that thoughtful, personalised service makes all the difference to the guest experience, and your appreciation is a wonderful recognition of our colleague's dedication. Your kind words will certainly be shared with team as a source of encouragement to continue creating exceptional experiences for our guests. It was our pleasure to have you stay with us, and we look forward to welcoming you back to Novotel Goa Resort & Spa. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa! Thank you for sharing your valuable feedback regarding your recent stay with us. We are delighted to know that the FOM Ms. Toli made a positive impression during your stay. We firmly believe that thoughtful, personalised service makes all the difference to the guest experience, and your appreciation is a wonderful recognition of our colleague's dedication. It was our pleasure to have you stay with us, and we look forward to welcoming you back to Novotel Goa Resort & Spa. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the water leakage in your suite and the disappointment regarding the accommodation provided. We understand how disheartening it must have been to encounter these issues, particularly when your expectations for a comfortable and enjoyable stay were not met. Our resort is currently undergoing renovation works as part of our efforts to enhance our guest rooms and overall experience. Nevertheless, we fully acknowledge your concerns and sincerely regret that your stay was affected. Please be assured that your feedback is valued and will be reviewed with the concerned teams for appropriate follow-up. We truly regret that we were unable to provide you with the experience you deserved and appreciate you bringing these matters to my attention. We hope we will have the opportunity to welcome you back and provide you with a more comfortable and satisfying stay. Warm regards, Amit Sangwan Cluster General Manager

Email Our Sincere Apologies for Your ExperienceOur Sincere Apologies for Your Experience --- Dear Guest, Warm greetings from Novotel Goa Resort & Spa! Thank you for sharing your detailed feedback following your stay with us. We are pleased to know that you appreciated the warm hospitality of our team, along with the dining and spa experiences. Your kind words are truly valued and will be shared with our colleagues as a source of encouragement. At the same time, we sincerely regret that the ongoing renovation works, associated noise, and other inconveniences impacted the comfort and tranquillity of your holiday. We understand your disappointment, particularly regarding the communication about the refurbishment prior to your arrival and acknowledge the importance of transparency in helping guests make informed decisions. Please be assured that your feedback is taken seriously as we continue our efforts to enhance our guest rooms and overall resort experience. We truly regret that these improvements affected your stay and appreciate you bringing these concerns to our attention. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the peaceful and memorable experience you rightly expect. Warm regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa! Thank you for sharing your feedback. We are pleased to know that you had an otherwise enjoyable stay with us; however, we sincerely regret that the condition of the room furniture, particularly the table, did not meet your expectations. Please be assured that your observations have been noted and will be shared with our concerned team for review and necessary attention as we continue our efforts to enhance our guest rooms and overall experience. We appreciate your valuable feedback and look forward to welcoming you back for an even more comfortable and pleasant stay. Warm Regards, Amit Sangwan Cluster General Manager

Dear Guest, Warm greetings from Novotel Goa Resort & Spa! Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our culinary offerings, convenient location, and warm hospitality. It is especially heartening to hear that the birthday cake added a delightful touch to your celebration and made the occasion even more memorable. Your kind words are truly appreciated and will be shared with our team as a source of encouragement. Thank you for choosing Novotel Goa Resort & Spa. We look forward to welcoming you back for more delightful experiences and memorable celebrations. Warm regards, Amit Sangwan Cluster General Manager