Dear Anand W., Greetings from Novotel Goa Candolim! We sincerely apologize for the disappointing experience you encountered during your stay. We understand how frustrating it must have been to experience a delayed check-in, particularly when you had to follow up repeatedly despite the scheduled check-in time of 3:00 PM. We are equally concerned about the mosquitoes in the room and the discomfort caused by the non-air-conditioned lobby. These are certainly not the standards of comfort and service we strive to provide. Please be assured that your feedback regarding the check-in process, room hygiene, pest control, and lobby comfort has been taken seriously. We will be reviewing these concerns with the respective teams to ensure appropriate corrective measures are taken and that such lapses are not repeated. We deeply regret that we could not deliver the smooth and comfortable experience you expected from us, and we hope to have the opportunity to restore your confidence in Novotel Goa Candolim during a future visit. Warm regards, Amit Sangwan Cluster General Manager

Dear Prisha S., Greetings from Novotel Goa Candolim! Thank you for sharing your feedback with us. We are pleased to know that you found the hotel pleasant and appreciated the overall services. At the same time, we sincerely apologize for the inconvenience caused by the key cards repeatedly becoming inactive. We understand how frustrating this can be, particularly when it happens on a daily basis, and we will review this with our team to ensure the issue is addressed. We also regret that your experience at breakfast was affected by the chaotic service. Breakfast should be a smooth and enjoyable start to the day, and we will work with our F&B team to improve the organization, coordination and service flow during peak hours. Your feedback is valuable to us, and we appreciate you highlighting both the positives and the areas where we can improve. We look forward to welcoming you again and providing a more seamless experience. Warm regards, Amit Sangwan Cluster General Manager

Dear Amit S., Greetings from Novotel Goa Candolim! Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location, while we sincerely regret that our overall service did not meet your expectations. We are especially concerned to learn that you felt the attention and engagement from our team were inconsistent. While we are glad that our Restaurant and Pool teams made a positive impression, we believe every interaction across the hotel should reflect the same warmth, attentiveness and professionalism. Your feedback has been shared with the concerned teams, and we will focus on strengthening our service standards and ensuring a more consistent guest experience across all touchpoints. We sincerely appreciate your feedback and hope to have the opportunity to welcome you back and provide you with the experience you deserve. Warm regards, Amit Sangwan Cluster General Manager

Dear Naqvi G. S., Greetings from Novotel Goa Candolim! Thank you for sharing your feedback. We are glad to know that you enjoyed your stay with us. However, we sincerely regret the disappointment caused by the additional charges for certain activities and facilities, including the Kids’ Play Area, Arcade and swimming activities. We understand that the pricing and inclusions should have been communicated clearly at the time of booking and check-in, and we apologize if this was not adequately explained, resulting in an unexpected experience. Your feedback is valuable, and we will review how these charges and inclusions are communicated to our guests to ensure greater transparency and avoid any surprises during their stay. We appreciate your feedback and hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience. Warm regards, Amit Sangwan Cluster General Manager

Dear Manoj K. D., Greetings from Novotel Goa Candolim! We sincerely apologize for the extremely disappointing experience you had with our Front Office team. We are particularly concerned by your feedback regarding the way you were spoken to, as courtesy, respect and warm hospitality are fundamental to our service standards. Please be assured that we take your comments very seriously. Your feedback will be reviewed with the Front Office leadership and the concerned team members, with a clear focus on improving communication, guest handling and overall service professionalism. We deeply regret that our team left you feeling so dissatisfied and that we did not live up to the standards you expected from Novotel Goa Candolim. We value your feedback and hope you will give us another opportunity to demonstrate the level of service we are committed to providing. Warm regards, Amit Sangwan Cluster General Manager

Dear Prateek J., Greetings from Novotel Goa Candolim! Thank you for sharing your kind feedback. We are delighted to know that you appreciated our convenient location and attentive service during your stay. Your appreciation is a great encouragement to our team, and we look forward to welcoming you back to Novotel Goa Candolim for another pleasant and memorable experience. Warm regards, Amit Sangwan Cluster General Manager

Dear Deepak H., Greetings from Novotel Goa Candolim! Thank you for taking the time to share your detailed feedback. We are glad to know that you found the property decent, but we sincerely regret that our service levels did not meet your expectations. We apologize for the crowded and chaotic Front Office, as well as the lack of personalized attention you experienced. We also understand your disappointment with the breakfast experience, particularly the limited seating assistance, overcrowding and lack of attentiveness from our team. Your feedback has been taken seriously and will be shared with the respective department heads to strengthen guest handling, lobby management and breakfast service, particularly during peak hours. We will focus on improving coordination, proactive seating assistance and overall team engagement with guests. We truly regret that these shortcomings affected your overall experience. Your feedback gives us an important opportunity to improve, and we hope to have the privilege of welcoming you again and providing the level of service you rightfully expect from Novotel Goa Candolim. Warm regards, Amit Sangwan Cluster General Manager

Dear Nitin S., Greetings from Novotel Goa Candolim! Thank you for sharing your feedback. We are delighted to know that you had a great overall stay and enjoyed the food. However, we sincerely regret that the room amenities did not meet your expectations. We understand that these details play an important role in ensuring a comfortable and complete stay. Your feedback has been shared with our concerned teams for review, and we will focus on improving the availability and quality of in-room amenities. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide you with an even more comfortable experience. Warm regards, Amit Sangwan Cluster General Manager

Dear Amulya A., Greetings from Novotel Goa Candolim! Thank you for your wonderful feedback. We are delighted to know that you had a comfortable and convenient stay and enjoyed our facilities and services. It is especially heartwarming to hear that the kids had such a great time and didn’t want to leave! Creating memorable experiences for our little guests is something we truly value. We look forward to welcoming you and your family back soon for another fun-filled and memorable stay. Warm regards, Amit Sangwan Cluster General Manager

Dear Arjun A., Greetings from Novotel Goa Candolim! Thank you for your wonderful feedback. We are delighted to know that you had a very good experience with us and appreciated the warm, accommodating nature of our team. Your kind words are a great encouragement to our Heartists, and we are thrilled that you would recommend Novotel Goa Candolim as a must-visit property. We look forward to welcoming you back soon and creating another memorable experience for you. Warm regards, Amit Sangwan Cluster General Manager

Dear Suyog K., Greetings from Novotel Goa Candolim! Thank you for your kind feedback. We are delighted to know that you appreciated our central location, excellent amenities and services. Your appreciation is a great encouragement to our entire team, and we look forward to welcoming you back to Novotel Goa Candolim for another enjoyable and memorable stay. Warm regards, Amit Sangwan Cluster General Manager

Dear Jignesh j., Greetings from Novotel Goa Candolim! Thank you for your lovely feedback. We are delighted to know that you found our staff helpful and accommodating, and that you enjoyed our pool timings from 8:00 AM to 9:00 PM. Your appreciation is a great encouragement to our team. We look forward to welcoming you back for another relaxing and memorable stay with us. Warm regards, Amit Sangwan Cluster General Manager

Dear Pradeep k. a., Greetings from Novotel Goa Candolim! Thank you for your kind feedback. We are delighted to know that you had a very good experience with us. Your appreciation is truly valued by our entire team. We look forward to welcoming you back to Novotel Goa Candolim for another wonderful stay. Warm regards, Amit Sangwan Cluster General Manager

Dear Garish B., Greetings from Novotel Goa Candolim! Thank you for sharing your feedback. We sincerely regret that the City View room and its balcony did not meet your expectations. We understand your disappointment, especially as you would have preferred a different room category had the available views and options been explained more clearly at the time of booking. We agree that our guests should have a clear understanding of the room features and views before making their choice. Your feedback is valuable, and we will work on ensuring that our room categories and their respective views are communicated more transparently to help guests make an informed decision. We truly regret the missed opportunity to make your stay more enjoyable and hope to have the opportunity to welcome you again and provide a room experience better suited to your expectations. Warm regards, Amit Sangwan Cluster General Manager

Dear Apoorva N., Greetings from Novotel Goa Candolim! Thank you for sharing your wonderful feedback. We are delighted to know that you had a hassle-free early check-in and were pleased with the spaciousness and cleanliness of your room. It is always our endeavour to make our guests feel comfortable from the moment they arrive, and we are glad we could make your arrival a smooth one. We look forward to welcoming you back to Novotel Goa Candolim for another pleasant and memorable stay. Warm regards, Amit Sangwan Cluster General Manager

Dear Amit B., Thank you for sharing such wonderful feedback about your family’s stay with us. We are delighted to know that you had an extremely pleasant experience and appreciated our cleanliness, amenities, and delicious offerings at the restaurant. It is especially heartening to hear your kind words about Mr. Chandan. We will certainly share your appreciation with him, as recognition from our guests is a great motivation for our team. We also appreciate your valuable suggestion regarding the children’s play area. Your feedback is important to us, and we will certainly look at ways to enhance the space and add more engaging options for our younger guests. Thank you once again for choosing Novotel Goa Candolim. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Amit Sangwan Cluster General Manager

Dear A. Abhilasha, Thank you for your kind feedback. We are delighted to know that you had a pleasant stay with us and that you are planning to visit again. We truly look forward to welcoming you back to Novotel Goa Candolim and making your next stay even more memorable. Warm regards, Amit Sangwan Cluster General Manager

Dear Vikas B., Thank you for taking the time to share your detailed feedback with us. Please accept my sincere apologies for the disappointment and frustration caused during what should have been a special occasion for your daughter’s birthday. While we understand that the team member politely informed you about the unavailability of staff for the decoration, we fully appreciate your point that an alternative arrangement or suitable solution should have been offered, particularly when the request was related to a birthday celebration. More importantly, the lack of a follow-up from our team was certainly not the level of service we strive to provide. As a returning guest who chose to stay with us for the second time within a short period, we truly value your association with Novotel Goa Candolim, and I am especially sorry that this experience has left you feeling that you would not return. Your feedback has been taken seriously, and I will personally review this with the concerned team to ensure that such requests are handled with greater ownership, empathy, and proactive communication in the future. We sincerely regret that we could not be part of your daughter’s birthday celebration in the way you had hoped. I hope you will allow us another opportunity in the future to restore your confidence in our service and demonstrate the experience we are committed to delivering. Warm regards, Amit Sangwan Cluster General Manager

Dear Ramadevi Y., Thank you for taking the time to share such a heartfelt message with us. We are truly delighted to know that you felt cared for, valued, and satisfied throughout your stay. It is wonderful to hear that our team was able to attend to your requests and make your experience comfortable and enjoyable. Your kind words and encouragement mean a great deal to all of us and inspire us to continue serving our guests with the same warmth, care, and dedication. We look forward to welcoming you back to Novotel Goa Candolim and creating many more memorable experiences for you. Warm regards, Amit Sangwan Cluster General Manager