Dear Michael, Please accept our sincere thanks for this kind feedback. We are delighted that you found the hotel so quiet and comfortable after your travels. Our location just a short train ride from Schiphol Airport makes it easy for our guests to unwind before a long flight, and we are glad this worked so well for you. It is wonderful to know that everything you needed for a relaxing stay was right at your fingertips. The entire team looks forward to welcoming you back for a future visit. Kind regards, Mark Mosselman, General Manager

Dear Sarabjeet S., Guest feedback is important to us, and we appreciate you sharing your impressions. It is wonderful that you appreciated the warm welcome from our front desk colleague at check-in. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments about the upkeep of your room and the replenishment of amenities have been noted, and we regret the oversight on this occasion. Our team is always available during your stay to resolve any concerns, and we encourage you to reach us directly should anything fall short so we can find a solution right away. Finally, we are pleased you found our location convenient for accessing the airport. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Mark Mosselman, General Manager

Dear Anna, Thank you for taking the time to share your opinion with us. We are delighted that you found our reception team helpful. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our Gourmet Bar restaurant aims to offer fresh, healthy dishes, and we regret that the culinary options and variety fell short for you. For guests with specific dietary needs, our team is always available to discuss preferences and suggest alternatives. We also acknowledge your remarks regarding the freshness of certain items and will share your observations with our kitchen brigade. Our windows are sealed to provide soundproofing and maintain a consistent indoor climate, though we understand this can feel limiting for those who prefer natural ventilation. Finally, we are glad to know that you appreciated the high standard of cleanliness throughout the hotel. We look forward to welcoming you back. Best wishes, Mark Mosselman, General Manager

Dear Stephan, We thank you for taking the time to provide us with your feedback. We are glad you felt comfortable throughout your stay and that our team made you feel welcome. Our lobby and restaurant are designed to be warm and inviting, and it is lovely to know you enjoyed the atmosphere both in the morning and evening. That said, we are sorry the WiFi connection did not meet your expectations. Our front desk is always available to help resolve these rare issues on the spot, so please do reach out directly should anything fall short during a future visit. Nonetheless, it is great to hear that our breakfast chef brightened your first morning. We will share your kind words with the team, it means a lot to them. Finally, we value your thoughts on our eco-friendly approach. Our hotel holds a Green Key Gold certification, and we are happy you appreciated the option to reduce daily cleaning. We hope to have the opportunity to welcome you again. Best wishes, Mark Mosselman, General Manager

Dear Faisal A., Thank you for reviewing your visit. We are delighted that you found your room comfortable and our team polite and helpful. It is lovely to know your overall stay was excellent and that Tarek made such a positive impression on you. We will make sure he receives your kind words. That said, we are sorry for the confusion around the city tax. When you book through third-party websites like Agoda, the tax inclusion can vary, and we understand how frustrating it is when expectations do not match reality. For any future stays, please feel free to contact us directly so we can clarify all charges upfront and help you find the most transparent solution. Nonetheless, we are glad you enjoyed your time with us and that you would recommend our hotel so highly. We hope to have the pleasure of welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Gary, Thank you for taking the time to share your thoughts with us. We are delighted that our hotel made your early morning flight so easy and that you found our spot near the airport so convenient. That said, we are sorry the TV signal let you down during your visit. Our team is always available at reception to help with any in-room shortcoming, so please reach out next time and we will sort it right away. Finally, we value your loyalty as a Gold member and we are pleased you enjoyed a comfortable stay overall. Our hotel offers a distinctive Dutch design, with artwork and handmade details throughout, which we hope added a little charm to your visit. We hope to see you again soon. Best regards, Mark Mosselman, General Manager

Dear Sohail, Thank you for your valuable feedback. We are glad that your family’s stay with us was a nice experience overall. However, we are sincerely sorry for the inconvenience regarding your deposit refund. The authorization is released automatically at check-out, and it can take up to 5 to 7 working days for your bank to process it. Should you need further assistance, please contact us directly at +3… or h7… and we will look into it right away. Finally, we are glad to know that you appreciated our convenient location near Hoofddorp station, offering quick connections to both Schiphol Airport and Amsterdam city centre. We all hope to welcome you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Graham, Thank you for sharing your thoughts on your recent visit. We are delighted that you had a smooth booking experience with us. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your concerns about our dining prices and parking arrangements. The restaurant pricing reflects our commitment to fresh, quality ingredients from our open kitchen, and parking is managed by an adjacent facility where hotel guests receive a 15% discount. When significant concerns arise during your stay, we encourage you to contact us directly so we can find a solution. Nonetheless, we are thrilled that Jude provided such helpful assistance with your family’s check-in and travel arrangements to the Netherlands v Germany match. We hope to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Dear Heriberto, Thank you for reviewing your visit. We are delighted to hear that your stay was enjoyable overall. However, we regret that your experience at our restaurant felt mixed. We take pride in our team’s usual warmth, and we are sorry if the service came across as less polished this time. Should anything ever fall short during your visit, please do let us know right away so we can put things right for you on the spot. Finally, we are glad to know that you enjoyed our peaceful location. It would be a pleasure to see you again on a future occasion. Kind regards, Mark Mosselman, General Manager

Dear Puneet, Thank you for your positive feedback. We are delighted that you enjoyed your stay with us and that Jude made such a warm impression at reception. It is great to know he welcomed you smoothly and arranged an upgrade through your Accor Silver membership. However, we hear your note about the company booking portal cutting off some room details. We recommend reaching out to us directly whenever the description feels unclear, our team is always happy to clarify bed types and any other specifics before you arrive. Nonetheless, we are thrilled that you found our location so convenient. Being just a minute from Hoofddorp station means Schiphol, Amsterdam, and the surrounding area are all within easy reach. We hope to see you again soon for another enjoyable experience. Best wishes, Mark Mosselman, General Manager

Dear Kyle, We are grateful for the time you took to review your recent visit. We are delighted that you found our food service consistent and of high quality, and that our staff made such a professional and friendly impression. However, we are sorry for the delay you faced at the front desk due to the printer issue. We understand how a small technical hiccup can disrupt the flow, and our team is always on hand to resolve these matters quickly. Nonetheless, we are especially pleased that our location worked so well for your business trip and that your overall stay met your expectations. We hope to welcome you back. Best wishes, Mark Mosselman, General Manager

Dear Debra, Thank you for writing a review. We are delighted that you found the room design both stylish and practical. That said, we are sorry our dinner service did not meet your expectations and that the pizza fell short of the mark. Our team is always available on site to help resolve these rare situations, and we encourage you to reach out to us directly whenever something is not right so we can act immediately. Nonetheless, we are glad our location made your trip so easy, with the train station just one stop from the airport and a short walk from the hotel. We do hope to have the opportunity to welcome you back in the future. Best regards, Mark Mosselman, General Manager

Dear Linda P., Please accept our sincere thanks for this glowing review. We are delighted that our team made your business trip a pleasant one with their great service. It is also wonderful to know that your room felt comfortable and spotless. We are glad you enjoyed our tasty breakfast buffet, which we take pride in preparing fresh each morning. The entire team looks forward to welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Michael, Please accept our sincere thanks for this kind feedback. We are thrilled that you found our hotel so easy to reach from the airport, just a quick train ride away. Our team works hard to make every arrival smooth and welcoming. We are also delighted that Iris made such a lovely impression during your time at the restaurant bar. She takes real pride in creating warm moments for our guests, and your recognition means a lot to us. It is wonderful that our food and drinks exceeded your expectations. Our Gourmet Bar team puts great care into every dish, and knowing that the lively atmosphere added to your enjoyment makes us very happy. We are glad you found your room comfortable and spotless, and we appreciate your loyalty as a Gold member. Booking through the Accor ALL App and earning that little discount is exactly the kind of seamless experience we hope to offer. We hope that you will stay with us again many more times in the future. Best wishes, Mark Mosselman, General Manager

Dear Sake, We are delighted that you found our location so convenient, with Schiphol Airport just a short train ride away. Our team is also glad you enjoyed a comfortable stay and appreciated our breakfast buffet. We take pride in offering a relaxed start to the day, with fresh and healthy options served daily. We hope that you will stay with us again many more times in the future. Best wishes, Mark Mosselman, General Manager

Dear B., We appreciate you bringing your concerns to our attention. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comments about the upkeep of your accommodation have been noted, and we regret that our housekeeping fell short during your visit. Our team is always available at the reception to address such oversights on the spot, and we encourage you to reach out immediately should anything ever feel amiss. The extended waiting time you experienced at check-in, particularly during a busy period like the IBC, is something we take seriously. We continuously monitor our staffing levels to match demand, and your feedback helps us refine that process. Should you encounter any significant concerns in the future, please do not hesitate to contact us directly so we can work towards a solution while you are still with us. We hope to be able to welcome you back for an improved stay. Kind regards, Mark Mosselman, General Manager

Dear Daniel, Thank you very much for your kind feedback. We are thrilled that you found our hotel well located and easy to reach. Our team works hard to make every arrival smooth, and it is wonderful to know it made a difference for you. We are equally glad you appreciated the cleanliness of your room and the comfort it offered. Our housekeeping team takes great pride in keeping every space fresh and welcoming, and your recognition means a lot to them. It is also lovely to hear that our staff left such a positive impression. We believe warm, genuine service makes a stay truly memorable, and we are happy our team delivered that for you and your partner. The entire team hope we can welcome you back again soon! Best wishes, Mark Mosselman, General Manager

Dear Diego, Thank you for reviewing your visit. We are delighted that you found your suite comfortable and our breakfast to your liking. We also value your high recommendation score and that our location worked well for your business trip. Even so, we are sorry for the shortcoming in the bathroom amenities. Our team is always at hand to assist with any concern during your stay. Finally, we are glad you enjoyed our convenient position near Hoofddorp station, with easy train access to Schiphol and Amsterdam. Thank you again; we hope that you will return. All the best, Mark Mosselman, General Manager

Dear Robert, Thank you for taking the time to share your feedback. We are delighted that you found your stay pleasant, efficient and convenient. We all look forward to the pleasure of welcoming you back. Our kindest regards, Mark Mosselman, General Manager