Novotel Amsterdam Schiphol Airport 4 stars

Dear Abdul, Thank you for taking the time to share your feedback. We are pleased that you appreciated the room upgrades and found our rooms and breakfast offerings to be great. Our team takes pride in providing comfortable accommodations and a variety of breakfast options to start the day right. Nonetheless, we regret to hear about the challenges you faced during your stay, especially with the room allocation and the parking process. We understand how frustrating this can be and apologize for any inconvenience caused. Furthermore, we are concerned about the issues you encountered with the credit card charges and the delay in reversing the hold amount. Please accept our sincere apologies for these oversights and the lack of immediate resolution from our staff, which is certainly not indicative of our usual standards. Finally, it is important to us that all our guests have a seamless experience, so we deeply regret that you did not find the level of service from our team to be satisfactory. We appreciate your loyalty to the Accor group, and it is disappointing to learn that on this occasion, we fell short of the high standards you have come to expect. We would welcome the opportunity to discuss these matters further with you, and kindly invite you to contact us directly at H7… for a more comprehensive resolution. We really look forward to the pleasure of welcoming you back on a future stay. Many thanks, Mark Mosselman, General Manager

Chère Arlette, Nous sommes ravis que votre séjour au Novotel Amsterdam Schiphol Airport vous ait laissé une impression si positive. Nous sommes enchantés que vous ayez apprécié l’ambiance de notre hôtel, l’accueil chaleureux de notre réception et le confort de votre chambre. Il est gratifiant de savoir que notre service de chambre a répondu à vos attentes. Cependant, nous avons pris note de votre remarque concernant la taille du plat d’entrecôte. Nous comprenons que chaque hôte a des attentes différentes en termes de portions et nous sommes désolés si celle-ci ne vous a pas entièrement satisfait. Nous apprécions vos commentaires qui nous aident à évaluer nos offres culinaires. Néanmoins, nous sommes heureux que vous ayez trouvé la salade César à votre goût et que la propreté de nos chambres ait été à la hauteur de vos attentes. De plus, nous sommes ravis que notre sélection de vins, notamment le cava, ait enrichi votre expérience culinaire chez nous. Ce serait un plaisir de vous revoir, Mark Mosselman, Directeur général

Dear Vishaldip, Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the difficulties you encountered during your stay with us. Your experience with the booking process falls short of our usual standards. We strive to provide a seamless reservation experience and will review our systems to prevent such issues in the future. Our team is committed to clear communication and accurate billing, and we will use your feedback to improve our processes. We hope you will give us another opportunity to provide you with the exceptional experience you deserve. Best regards, Mark Mosselman, General Manager

Dear Anil D., Thank you for taking the time to share your review. We are truly glad that your stay at Novotel Amsterdam Schiphol Airport was overall a positive one. It is a pleasure to know that our selection of vegetarian food options met your expectations, as we strive to cater to a variety of dietary preferences with our fresh, healthy, and inspiring dishes. However, we regret to hear that certain aspects of our service did not entirely meet your needs. We apologize for any inconvenience you faced with room amenities such as water, glass, and tissue papers. Please know that our team is available to address these concerns swiftly and ensure your comfort. Additionally, we are sorry to hear about your experience with some of our staff members. We value every guest and are committed to providing a welcoming and helpful service; your feedback is crucial in helping us maintain our high standards of hospitality. We hope you were able to appreciate our hotel’s prime location, with its easy access to Schiphol Airport and Amsterdam city center, as well as the convenience of our direct train connections. We hope we will have the opportunity to see you again in the future. Best regards, Mark Mosselman, General Manager

Beste Hanneke, Fijn dat u de tijd nam uw beoordeling achter te laten. We hopen dat u genoten heeft van uw verblijf bij ons. Het spijt ons indien u een minpuntje heeft ervaren en we hopen dat de service aan uw verwachtingen voldeed. Met vriendelijke groet en graag tot ziens, Mark Mosselman, General Manager