Dear Mathias, Thank you for reviewing your visit. We are pleased that your overall experience left a positive impression. Our rooms are designed with double-glazed windows and soundproofing to ensure a restful stay, and we regret that this was not your experience. Should you encounter any disturbance during a future visit, our team is always available to assist you right away. We hope you were able to appreciate our convenient location near Hoofddorp station, with direct train connections to Schiphol and Amsterdam city centre. We hope to welcome you back soon! Best regards, Mark Mosselman, General Manager

Dear German, We are delighted that you found our price to performance ratio excellent for the Amsterdam region. It is great that our location near Hoofddorp station made it easy for you to explore the area. Our team takes pride in keeping the rooms in top condition, and we are glad you noticed how well maintained everything was. We also value your kind words about our staff, who strive to be both polite and efficient every day. That said, we are sorry that some aspects did not fully meet your expectations. The hotel is situated in a business and airport hub, so grocery options within walking distance are indeed limited. For any needs during your stay, our reception team is always happy to help with directions or recommendations. We also regret that you did not receive complimentary water at check-in. Our Classic tier does not currently include this benefit, but our team is always available to clarify membership perks upon arrival. Nonetheless, it is wonderful that you enjoyed dining at our restaurant and that the children eat free offer added value to your family breakfast. We are also pleased that you found a reasonably priced café just across the street. Finally, we are happy that your online booking was smooth and that the cleanliness of our property met your expectations. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Mark Mosselman, General Manager

Dear Francois, Thank you for taking the time to share your thoughts with us. We regret to hear that your experience didn’t match your expectations. The difficulties you faced during your arrival and departure, along with the confusion surrounding your billing and breakfast, are far from the smooth experience we aim to provide. For any significant concerns such as invoicing discrepancies, we encourage you to reach out to us directly at h7… so we can address them promptly and find a suitable resolution. We hope you were able to appreciate our convenient location near Hoofddorp station, just a four-minute train ride from Schiphol Airport and twenty minutes from Amsterdam’s city centre. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Mark Mosselman, General Manager

Dear Ryan, We appreciate you sharing your comments with us. It is a pleasure to know that your booking and check-in went smoothly, giving you a relaxed start to your visit. However, we are sincerely sorry that aspects of your experience did not meet your expectations. We regret that the upkeep of the room did not reflect the high standards we strive to maintain. We have noted your observations regarding the bedding, the carpet, and the bathroom door, and we will share them with the respective teams for their attention. Should any issue arise while you are with us, our front desk is available around the clock to assist and find a solution on the spot. Nonetheless, we are delighted that you appreciated our convenient location during your visit. We all hope to have the pleasure of seeing you again. Best regards, Mark Mosselman, General Manager

Dear Robert, Thank you for your valuable feedback. We are thrilled that your four-day stay with us felt like a home away from home during the Leather Pride weekend. Our team works hard to make every arrival smooth, and we are happy the check-in felt welcoming and that the executive room upgrade and cooler added to your comfort. You clearly enjoyed the breakfast spread each morning, and we are glad our kitchen team kept everything fresh and plentiful for you. Even so, we are sorry the WiFi did not meet your expectations in terms of ease and speed. Our front desk is always available to help with any connectivity concerns during your stay. Nonetheless, it means a lot that you connected so warmly with our staff. Your kind words about the tall, tattooed cook and the well-mannered team will be passed on. We are also pleased you found the Gourmet Bar next to reception to be a welcoming spot. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Mark Mosselman, General Manager

Dear Kyle, Thank you for taking the time to share your thoughts. We are delighted that our team made you feel welcome during your unexpected stay. Your kind words about the friendly service at check-in and check-out mean a lot to us. We are also glad you found your room comfortable and that you could get a great rest before your flight home. A last-minute booking after a cancellation can be stressful, so we are happy we could provide a calm stopover. The entire team looks forward to seeing you again in the future. Kind regards, Mark Mosselman, General Manager

Dear Janice, Please accept our sincere thanks for this glowing review. We are delighted you found our location so convenient for your stay, with the train station and airport just minutes away. Our team takes great pride in making every guest feel at home, so it is wonderful to know you felt so welcomed. Mafalda and Jude will be touched to hear your generous words about them. We are also pleased that you found your room so comfortable and that getting around was effortless. We look forward to welcoming you back. Kind regards, Mark Mosselman, General Manager

Dear C., Please accept our sincere thanks for this glowing review. We are delighted that you found our staff so lovely during your stay with friends. Our team takes great pride in creating a warm and welcoming atmosphere, and it means a lot to us that you felt that throughout your visit. We also hope you were able to enjoy our convenient location, just a short train ride from both Schiphol Airport and Amsterdam city centre. It would be our pleasure to have you return on another occasion. Very best wishes, Mark Mosselman, General Manager

Dear Joe, Thank you for sharing such a valuable review. We are glad you found our property nice and enjoyed your overall stay with us. That said, we are sorry you had to return to reception because the sofa bed was not prepared. Our team is always on hand to resolve these situations quickly. We also note your thoughts on the room dimensions and hope the layout still worked well for your family. Finally, we are pleased your visit left a good impression and that you valued the quality of your accommodation. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Mark Mosselman, General Manager

Dear Chunghsun, Thank you for sharing your thoughts on your recent visit. Your loyalty over five family stays means a great deal to us, and we are grateful that you chose to return to our hotel so many times. However, we are truly sorry to hear that your last two visits fell short of what you have come to expect from us. The delay at check-in is not the smooth arrival we aim to provide. We also apologise for any confusion surrounding the deposit, which is a standard pre-authorisation typically released after departure. Our team is always available to assist with concerns during a stay, and we regret that we did not provide the level of service and attention you expected on these occasions. Your feedback has been noted for review as we continue working to improve the experience we offer our guests. We would welcome the opportunity to restore your trust during a future stay. Kind regards, Mark Mosselman, General Manager

Dear Amelia, Thank you for your positive feedback. We are delighted that Mafalda and Jersey made such a caring impression during your unexpected stay. They will be touched to know their kindness and thoughtfulness helped turn a difficult day around. It is heart-warming to hear how their empathy and the little essentials they offered gave you some comfort after such a challenging journey. Our team takes great pride in looking after every guest with genuine warmth, and your words confirm they are doing exactly that. The entire team looks forward to welcoming you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Adenaan, Thank you for choosing us. We are delighted to hear you enjoyed your stay overall. It is also great that our location works so well for you and that you enjoyed our Gourmet Bar restaurant. The entire team looks forward to welcoming you back for a future visit. Kind regards, Mark Mosselman, General Manager

Dear Mate, We thank you for taking the time to provide us with your feedback. We are pleased that you appreciated your room and found your bed comfortable. However, we regret that the arrival and departure procedures did not provide the smooth experience we aim for. We have also noted your feedback on the eggs and will share it with our breakfast team for improvement. That said, it is wonderful that your overall impression was positive and that you enjoyed your time with us. The positive feedback is a real boost for our staff. We all hope to welcome you back in the future. Best wishes, Mark Mosselman, General Manager

Dear Mandana, Thank you for taking the time to review your recent experience. We are delighted that you found our breakfast fresh and beautifully presented, and that our team made you feel welcome with their friendly service. That said, we are sorry for the hiccups you encountered during check-in and check-out, especially with card payment. For anything that needs immediate attention, our reception team is always happy to help on the spot or via direct contact. Nonetheless, we are glad our location worked so well for your trip. Being just steps from the train station, the airport, and a variety of shops and restaurants makes it easy to explore the area. We also note your feedback about the windows, our rooms feature double glazing and a fixed design to ensure a quiet and comfortable environment. We look forward to welcoming you back on a future trip. Best regards, Mark Mosselman, General Manager

Dear Alfred, Thank you for taking the time to share details of your recent visit. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The online check-in should help to make your arrival smoother, and we regret that this was not your experience. We understand how valuable your time is, especially during a business trip, and we regret the inconvenience caused by the extra steps at check-in as well as at departure. Your remarks have been carefully noted. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Mark Mosselman, General Manager

Dear Gurkan, It is disheartening to learn that we fell short of your expectations. We are truly sorry to hear that several aspects of your experience did not meet your expectations. The shortcomings in the bathroom, the pace at reception, and the overall comfort you experienced are not what we aim to deliver. Our team is always available on site to resolve these matters promptly, and we would have welcomed the chance to make things right during your stay. For any significant concerns, you are welcome to reach us directly at h7… so we can address them personally. We also understand that the online check-in process did not save you the time it was designed to. When guests activate the digital key, they can bypass the front desk entirely, and we regret that this wasn’t your experience. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Mark Mosselman, General Manager

Dear S., Thank you for taking the time to share your feedback. We are delighted to hear that your experience was enjoyable overall. It is also great that you appreciated our gluten-free breakfast selection and the knowledge of our team. We hope to welcome you back. Best wishes, Mark Mosselman, General Manager

Dear Rashid, Thank you very much for your kind feedback. We are delighted that your ALL Gold membership brought you a well-deserved upgrade and a late check-out. Our team is glad you found every aspect of your stay so smooth and effortless. We would love to have the chance to welcome you back. Kind regards, Mark Mosselman, General Manager