Novotel Amsterdam Schiphol Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 3,104 reviews

Best price
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Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
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Taurusavenue 12, 2132 LS HOOFDDORP, Netherlands

Description

Hotel extras

  • Only 4 min (train) from the airport!

  • No. 1 on Tripadvisor in the area.

  • Only 20 min (train) from downtown Amsterdam!

  • 17 state of the art meeting rooms with daylight.

Our accommodation(s)

Hotel location

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Netherlands

GPS:52.291615, 4.701503

Telephone
Fax +31 23 747 0399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,104 reviews

TripAdvisor Rating  4.5/5  1,577 reviews

Certificate of excellence 2024

Very conveniently located, nice design of the rooms

Customer review rating 3.5/5

Thierry A. Business - Confirmed reviews ALL

I always enjoy staying at the Novotel Amsterdam Schiphol airport. It is conveniently located, the design of the rooms is really nice, modern and functional. My only disappointment this time is about the temperature in the room : it was quite cold all night even after I increased the temperature setting. Also, I got two tiny single beds for single use while my ALL account preferences indicate that I prefer a large size bed. All the rest was perfect, as each time.

Dear Thierry, Thank you for reviewing your recent stay at our hotel. We are delighted that you appreciated the modern and functional design of our rooms, as well as the efficient check-out process. Our team strives to maintain the highest levels of cleanliness and we are pleased that this met your expectations. However, we regret to hear that the temperature in your room was not as warm as you would have liked. Additionally, we understand your disappointment regarding the bed configuration not aligning with your stated preference and the inconvenience caused by the breakfast layout and the queue at the coffee machine. Please accept our apologies for these aspects of your stay not meeting your satisfaction. We value your comfort and feedback, and we encourage you to contact us directly during your stay should any issues arise, so we can promptly address them. We have also noted your feedback on the breakfast layout as we strive to provide a seamless dining experience for our guests. Nevertheless, we are pleased that you enjoyed our hotel's convenient location. Our proximity to the train station and easy access to Schiphol and Amsterdam are indeed among the highlights we are proud to offer our guests. We look forward to welcoming you back for another visit. Best wishes, Mark Mosselman, General Manager

Well located, comfortable beds

Customer review rating 4.5/5

Yathish M. Couples - Confirmed reviews ALL

Everything is good, we liked the location, kindness of staff, but the water flow in toilet is very slow. Apart from this, it was a great experience for us at Novotel Thank you

Dear Yathish, Thank you for taking the time to share your review. It is heartening to know that your stay with us was memorable. We are delighted that you appreciated the comfortable beds and the kindness of our staff. Our team works diligently to ensure our guests have a pleasant stay, and we're glad these aspects stood out for you. However, we regret that you encountered an issue with the water flow in the toilet. We understand that such inconveniences can affect the overall experience, and for that, we sincerely apologize. Nonetheless, we are pleased that you enjoyed our prime location. Being situated within easy reach of Schiphol Airport and Amsterdam, as well as our proximity to local attractions and public transport, is something our guests frequently commend. We hope we will have the opportunity to see you again in the future. Best regards, Mark Mosselman, General Manager

Good stay overall

Customer review rating 4.5/5

Gareth Couples - Confirmed reviews ALL

Room was good. Breakfast excellent. Only one small comment that maybe consider adding robes to the Executive rooms.

Dear Gareth, Thank you for taking the time to share your review. We appreciate that you chose to stay with us and are glad to know your experience was memorable. However, your remarks about the amenities have been duly noted. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements. We hope we will have the opportunity to see you again in the future. Best regards, Mark Mosselman, General Manager

Not recommended

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

An “airport” hotel without a shuttle service is ridiculous. Bad information before the arrival and in the hotel. Overall mediocre experience. I definitely will choose a different hotel next time

Dear Fabio, Thank you for taking the time to review your visit. We regret to hear that your stay did not meet your expectations. Our hotel is indeed strategically located close to public transport links, such as the train and bus services that connect to Schiphol Airport and the city center efficiently, as part of our commitment to environmental sustainability. We understand the convenience a shuttle service might provide and appreciate your perspective on this matter. Regarding the information provided prior to your arrival, we strive to ensure clear communication through various channels, including our website, confirmation emails, and in-room QR codes for service requests and hotel information. We apologize if there was any confusion or if you felt inadequately informed at any point during your stay. We are truly saddened that you found your experience to be less than satisfactory. In situations where our guests encounter significant issues, we encourage direct communication with us so that we may have the opportunity to address concerns immediately and work towards a resolution. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Mark Mosselman, General Manager

One of the best experience

Customer review rating 4.5/5

Mrs. P. Families - Confirmed reviews ALL

We’re so glad to have such nice & family friendly hotel for staying 5 nights with my 10month old baby. Room was clean and they prepared baby cots as requested. Breakfast also was good. All staffs we met in breakfast area were so friendly and helpful. One lady staff (i forgot asking her name, she’s Indoneasian born) even informed us what to see around Hoofddorp. The best thing was they gave us room at 11th floor without i requested it, since i love view from window of hotel room so i really love it. The minus point only the coffee in the hotelroom not so nice taste. But its not big problem. Overall, it was great experience staying there and when we back to Netherlands sure we will consider stay in Novotel Amsterdam Schiphol again.

Dear Mrs, We would like to thank you for this review about your recent experience in our hotel. It's heartwarming to hear that your stay at Novotel Amsterdam Schiphol Airport was enjoyable and memorable. We are thrilled that the comfort of your room, the cleanliness, and the accommodations made for your baby contributed positively to your stay. It's wonderful to know that our breakfast selection started your days on the right note and that our staff made a lasting impression with their friendliness and helpfulness. While we are pleased to hear about the many aspects of your stay that you enjoyed, we regret that the coffee in your room did not meet your taste expectations. We appreciate your feedback and are always looking for ways to improve our in-room amenities. Finally, it's delightful to learn that the panoramic views from the 11th floor added to the pleasure of your visit. Our hotel's location offers a unique perspective on the area, and we're glad you could enjoy it. With our focus on providing a truly Dutch experience, from the art to the sustainable practices like our honeybee project, we love when guests appreciate the details that make our hotel special. We look forward to seeing you again. Best wishes, The entire team really hope we can welcome you back on a future occasion. Kindest regards, Mark Mosselman, General Manager

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Other web-users rate our hotel

  • 1,357 reviews 8.8/10 Location
  • 1,718 reviews 7.3/10 Room
  • 1,677 reviews 7.5/10 Service
  • 28 reviews 8.5/10 WiFi
  • 801 reviews 6.9/10 Cleanliness
  • 747 reviews 8.1/10 Breakfast
  • 459 reviews 9.5/10 Vibe
  • 391 reviews 8.4/10 Amenities

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