Kia ora, Thank you for your wonderful feedback! We're delighted to hear that you had such a great stay with us from start to finish and enjoyed our convenient location, lovely clean room, and the service provided by our team. It's also lovely to hear that you appreciated the in-room recycling facilities as we continue to make more sustainable choices across the hotel. Thank you for your continued support as an ALL Gold member; your loyalty means a great deal to us. We look forward to welcoming you back to Mövenpick Hotel Auckland for another memorable stay! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for such lovely feedback! It's wonderful to hear that you appreciate those special Mövenpick touches, from Chocolate Hour and our indulgent sundaes to the pillow menu and little comforts that make your stay feel extra special. We're delighted that our team helped make your family stay enjoyable. We also appreciate your feedback regarding breakfast and our Wi-Fi connection speed, and we'll be sure to share your comments with the relevant teams as we continue to improve our guest experience. Thank you for choosing Mövenpick Hotel Auckland. We look forward to welcoming you and your whānau back again soon for more chocolate-filled memories! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for your wonderful feedback! We're thrilled to hear you had such a fantastic two-night stay with us and especially enjoyed your suite, breakfast, and the recognition you received as an ALL Accor Platinum member. It's lovely to know that your room upgrade, welcome drink, and welcome amenity exceeded your expectations. We truly appreciate your continued loyalty and are delighted we could make your stay extra special. We look forward to welcoming you both back to Mövenpick Hotel Auckland for another memorable stay! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for your kind feedback. We're delighted to hear that you enjoyed our hotel and that our team looked after you so well throughout your stay. I'm very sorry that the middle-of-the-night evacuation disrupted your family's experience. We understand how unsettling this can be, especially when you're away from home, and appreciate your understanding during the situation. Thank you also for your feedback regarding our Wi-Fi connection speed. We recognise how important reliable internet access is and appreciate you bringing this to our attention. We truly value your support and hope to have the opportunity to welcome you and your whānau back to Mövenpick Hotel Auckland for a more relaxing stay next time. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your concerns with us. I'm sincerely sorry for the stress and frustration this situation has caused, particularly with the difficulty you experienced trying to contact us and the lack of follow-up. I completely understand how concerning it would be to see funds deducted from your account without a clear explanation. I've looked into this for you and can confirm that your bond hold was voided on the day you checked out. While it may appear as though the funds have been deducted from your account, please be reassured that we only place a temporary hold on these funds and do not process this as a payment. The hold has been released from our end, and the transaction should disappear from your account within 2–4 business days, depending on your bank's processing time. You won't see a separate refund deposited into your account, as the original transaction will simply drop off. I can also confirm that no minibar charges were processed against your card during your stay. Once again, I sincerely apologise for the inconvenience and for the lack of communication you experienced. Please don't hesitate to contact me directly if you have any further questions or would like any additional clarification. I'm more than happy to assist. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share such detailed feedback with us. Firstly, I'm delighted to hear that Ruby recognised you and was able to assist with your booking so promptly. I'll be sure to pass on your kind words to her and our Front Office team. However, I'm genuinely sorry that this stay fell so far short of the experience you've come to expect from us. As a returning guest, you should feel recognised and valued, and I completely understand your disappointment with the lack of follow-up regarding your extension request and the concerns you've raised about the additional charges. I apologise that you were left without a response from our Reservations team. I'm also very sorry that the room cleanliness, noise, cooking smells, and inconsistent Wi-Fi affected your comfort. Your feedback regarding the welcome-back amenity, the complimentary drink redemption process, and the replenishment of our Chocolate Hour offerings is equally important. These are all areas where we should be delivering a more consistent and thoughtful experience. We truly appreciate your continued support over the years, and I'm sorry we haven't made you feel as valued as you deserve. Thank you for being honest with us, as your feedback gives us an opportunity to review these concerns with the relevant teams. I would welcome the opportunity to discuss your experience with you personally and ensure your concerns are given the attention they deserve. Please feel free to contact me directly at your convenience. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for sharing your feedback with us. We're pleased to hear you enjoyed a comfortable stay and found our location convenient for your business trip. We truly appreciate your support as an ALL Accor member and hope to have the pleasure of welcoming you back to Mövenpick Hotel Auckland on your next visit! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for such a lovely review! We're delighted to hear you enjoyed a comfortable, warm stay with us and that our friendly team, practical workspace, and cosy bed made you feel right at home. We're especially glad you could enjoy a little chocolate indulgence during Chocolate Hour, too! We also appreciate your feedback regarding our sustainability practices and daily towel service. It's wonderful to know our housekeeping team looked after you so well throughout your stay. Thank you again for choosing Mövenpick Hotel Auckland. We look forward to welcoming you back for another happy stay soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our central location, well-appointed room, and the wonderful service provided by our team. I'm sorry, however, that you were unable to locate our room service menu and that the Wi-Fi kept dropping out during your stay. We understand how frustrating this would have been, particularly when it resulted in you needing to use your own mobile data. Your comments are appreciated, and we'll share this feedback with the relevant teams to help us improve both the accessibility of our in-room dining information and the reliability of our internet connection. Thank you again for staying with us. We hope to have the opportunity to welcome you back for a smoother and more enjoyable experience next time! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, What a lovely review to read! We're so happy to hear you had such a wonderful stay with us and that you could make a special night of the Hilary Duff concert. There's nothing better than a little chocolate indulgence to make the occasion even sweeter! I'll be sure to pass on your special thanks to Christian, Eliza, and Prescilla. They'll be thrilled to know they helped make your stay memorable, and we're delighted you loved the city views and the Tropical Sundae recommendation! Thank you for your continued support as an ALL Accor Gold member. We can't wait to welcome you both back to Mövenpick Hotel Auckland for another memorable stay! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for your lovely feedback! We're delighted to hear that you enjoyed your stay and found our rooms well suited to your business needs, especially the workspace, lighting, and comfortable bed. It's wonderful to know that you had such a positive experience with our team and that our central location made your visit convenient. Thank you for choosing Mövenpick Hotel Auckland. We look forward to welcoming you back on your next visit! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your lovely feedback! We're delighted to hear that you had such a wonderful stay with us and that our location, service, and room upgrade helped make your time in Auckland extra special. We also appreciate your feedback regarding the margaritas. I'm sorry they weren't quite to your taste, and we'll be sure to share your comments with our bar team as we continue to improve our guest experience. Thank you again for choosing Mövenpick Hotel Auckland. We hope to have the pleasure of welcoming you back for another memorable stay soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for your continued loyalty and for making Mövenpick Hotel Auckland your go-to whenever you're in town! It's always a pleasure to welcome you back, no matter the hour, and we're so pleased to hear that our team continues to make your stays a positive experience. I'll be sure to pass on your lovely recognition to Sheana. We're delighted she could help with your document scanning and emailing when you needed it. Thank you again for your ongoing support. We look forward to welcoming you back for many more stays! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback with us. We're delighted to hear that Ruby was able to assist you with your booking and make the process a positive one. I’ll be sure to pass on your kind words to her. We truly appreciate your continued loyalty as an ALL Accor Gold member and hope to have the pleasure of welcoming you and your whānau back to Mövenpick Hotel Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback following your recent stay with us. While we’re pleased to hear you enjoyed our central location, the cleanliness of the hotel, and our complimentary Chocolate Hour, I’m sincerely sorry that several aspects of your experience fell short of expectations. In particular, I would like to apologise for the confusion and lack of clear guidance during the fire alarm evacuation. Guest safety is our highest priority, and we take your concerns regarding the visibility of our wardens, the assembly point, and the response time very seriously. Your feedback will be shared with our management team for review. I’m also sorry that the room did not meet your expectations in terms of size and bathroom facilities. We appreciate that these details are important when choosing accommodation, and we regret the disappointment caused. Regarding your NZ$100 deposit, I understand your concern about not yet seeing the funds returned to your account. Please contact our Front Office team directly so they can check the status of the transaction and provide you with an update. Depending on your bank and how the deposit was processed, release times can vary. Thank you again for bringing these matters to our attention. We appreciate your feedback and the opportunity to review where we can improve, and we hope to have the chance to provide you with a more positive experience in the future. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for your lovely feedback! We’re delighted to hear that our team made such a positive impression during your stay, particularly during the fire alarm evacuation and with the return of your personal item. While we appreciate that the evacuation was an unexpected disruption to your night, we’re pleased our team was able to assist guests professionally and calmly. A special thank you for recognising our colleague at the front desk. We’ll be sure to pass your kind words on to her, as she’ll be thrilled to know how much you appreciated her help in locating and returning your belongings. We also appreciate your comments regarding our breakfast selection and are grateful for your recognition of our sustainability efforts. Thank you for choosing Mövenpick Hotel Auckland for your business stay. We look forward to welcoming you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland