ibis Budapest City 3 stars

Customer review rating (ALL Rating) 4.6/5 366 reviews

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Akacfa u. 1-3, NTAK: SZ19000370, szálloda, 1072 BUDAPEST, Hungary

Description

Hotel extras

  • 84 modern guest rooms

  • Parking available

  • Free WiFi

  • Facilities for disabled guests

  • 24/7 bar

Our accommodation(s)

Hotel location

ibis Budapest City

Akacfa u. 1-3, NTAK: SZ19000370, szálloda
1072 BUDAPEST
Hungary

GPS:47.497338, 19.06952

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  366 reviews

Customer review rating 4.0/5

Ashley C. Couples - Confirmed reviews ALL

The ibis was a great location and the staff on check-in desk were absolutely lovely and really helpful. There's no fridge or tea/coffee making facilities in the room so need to be aware of that when booking. The room was extremely hot and we couldn't work the aircon or find a way to cool the room down however we didn't speak to reception so their may have been a way to do this. The tv signal was not great so the English channels did not work well for us which was not a big deal.

Thank you very much for your positive feedback and for your 80-point rating. We are delighted to hear that you found our location excellent and that our reception team was lovely and helpful during your stay. Regarding the room facilities, as an Ibis hotel, we follow our brand standards which do not include fridges or tea and coffee making facilities in the rooms, though our 24-hour bar is always at your service. We are sorry to hear that you found the room temperature uncomfortable and experienced issues with the TV signal. Please note for your next visit that our reception team is available 24 hours a day and would have been happy to assist you with the air conditioning settings or provide a technical solution for the television immediately. We look forward to welcoming you back to our hotel in the future for an even more comfortable stay! Kind regards, László Quality Manager

Customer review rating 3.0/5

Philip M. Couples - Confirmed reviews ALL

Staff are very pleasant and room was clean. However the lack of kettle in the room was very disappointing for us, who enjoy travel and have stayed in many hotels. Other than tap water, you pay for everything. Safe in the room was faulty, and after we were promised a replacement, it didn't happen. One member of staff was a credit however. Ball was really informative and helpful, suggesting places to eat for a start. He is a credit. However, the lack of a working safe and no kettle was an real inconvenience to us. And the heating in the room was 24.1. I tried to reduce it to 19 and it wouldn't change so turned it off and opened the window. Really not good enough.

Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to hear that you found our staff pleasant and your room clean, and we are especially proud of Bali for providing you with such helpful and informative service. We will be sure to pass on your kind words to him. However, please accept our sincere apologies for the disappointments you experienced. Regarding the kettle, as an Ibis hotel, we follow our brand standards which do not include kettles in the rooms, though we are always happy to assist our guests at the bar. We are truly sorry for the faulty safe and the fact that the promised replacement did not occur; this is not the level of service we aim to provide. We appreciate your honest feedback as it helps us improve. We hope you will give us another opportunity in the future to provide you with a more comfortable stay. Kind regards, László Quality Manager

Customer review rating 5.0/5

Elissavet E. Families - Confirmed reviews ALL

Perfect location. Very clean and warm room. Great breakfast. I totally recommend this hotel.

Thank you very much for your kind recommendation. We are delighted to hear that you enjoyed our perfect location, our clean and warm rooms, and our great breakfast. It was a pleasure to have you with us, and we look forward to welcoming you back to our hotel in the future! Kind regards, László Quality Manager

Customer review rating 1.5/5

Recep C. Families - Confirmed reviews ALL

I used to travel and accomodate in Ibis Hotels. This time I travel with my family and I did not want to get risk and I want to stay in a known and familiar brand I used to know; IBIS Hotels.However, overall impact is not good on me. wrong choice for me and i will not stay again. Normally I feel like that I am at home in IBIS hotels but this time I am suprised. Maybe, it is budapest and a touristic city. But, the hotel is old and furniture is not designed well. Even for liquid soap, unreasonably they attached almost 165 cm . it was disaster for my daughter. They put one extra bad but it did not suit the room. I prefer they did not put it. We are in communication age and they can make a call or during reservation they can ask as an option if I want an extra bad or not. It was totally wrong decison to put a third bad and it was not like shown in the pictures. Another problem room was smelling. We leave windows oper more than 6 hours but smell was still there. MAybe they clean the room after somebody somekes etc; but it was normally not right for my child to sleep that room. We try to decrease our stay in the hotel. Breakfast timing is clear but they can be more gentle. They come and ask us to continue the breakfast in the lobby. This is not right approach. ACCOR made a beautiful favor and application to give free dirnk after membership. But, we realized this second they by reading instructions on the wall. The receptionist did not tell us this during check-in. Hotel stuff see you as a customer, they just focus on the parts if you need to pay; for the rest they helped but it was not kind. I just stayed 2 days with my family and did not want to ruin it. For that reason; I did not leave the hotel and did not discuss with hotel stuff; at the I was in a foreigner country as a guest.

Customer review rating 4.5/5

Bassant A. Friends - Confirmed reviews ALL

Comfortable and very flexible

Thank you very much for your high rating and for your kind words. We are delighted to hear that you found our hotel well located and comfortable. It is especially rewarding to know that you appreciated our flexibility during your stay. We always strive to accommodate the needs of our guests to ensure a pleasant and stress-free experience. We look forward to welcoming you back to our hotel on your next visit to Budapest! Kind regards, László Quality Manager

Other web-users rate our hotel

  • 455 reviews 9.5/10 Location
  • 430 reviews 6.8/10 Room
  • 358 reviews 9.4/10 Service
  • 7 reviews 8.8/10 WiFi
  • 249 reviews 7.6/10 Breakfast
  • 208 reviews 8.7/10 Cleanliness
  • 13 reviews 8.8/10 Bar

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