Dear David, We appreciate you sharing your comments with us. We are glad you found our hotel conveniently located for the airport, with the tram stop just steps from our entrance. We are also pleased that most of our team made you feel welcome and that you enjoyed their friendly and helpful attitude. That said, we are sincerely sorry that your arrival did not get off to a smooth start. We regret that the welcome at the front desk fell short and we have taken note of your feedback to help us keep our standards high. Nonetheless, it means a lot that the rest of your stay went well. We do hope that you will return on another occasion. Best regards, Monica Moya Amengual, Front office Manager

Dear Yvonne, Many thanks for sharing your review. We are delighted that our location worked so well for your trip. Being just steps from the tram stop makes it easy to reach the airport and Zurich city centre, and we are glad you found that convenient. Our team takes great pride in offering friendly, welcoming service, and it means a lot that you felt that warmth during your stay. We are also happy that the atmosphere of the hotel left a positive impression. It is great to know that you found the Accor ALL App easy to use and that booking your stay was a smooth experience. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Monica Moya Amengual, Front office Manager

Dear Brian, Thank you for taking the time to share your feedback. We are delighted that you found our location so convenient for reaching the airport and Zurich’s main train station. Our front desk team takes great pride in offering a warm welcome, and we are glad their friendliness stood out to you. It is also lovely that you appreciated the bright, inviting atmosphere of our reception and bar area, freshly renewed during our full renovation completed at the end of August 2025. We are pleased that our bar and restaurant staff made such a helpful impression, and that booking through the Accor ALL App felt smooth and effortless. Your loyalty as a Silver member means a lot to us, and we are happy the programme continues to add value to your stays. We all hope to welcome you back in the future. Best wishes, Florian Kretzschmar, General Manager

Dear Tracey J., We’re glad your room was comfortable and the self check-in easy to use. We appreciate your feedback on the limited food choices and slower WiFi, and our team is here to assist with these next time. It’s great our staff helped with your early tram ticket and that you’d stay with us again for business. We hope to welcome you back in the future and wish you all the best. Safe travels! Monica Moya Amengual, Front office Manager

Dear Francois, We thank you for taking the time to provide us with your feedback. We are delighted that our team made you feel truly welcome from the moment you arrived. Your kind words about their efficiency mean a great deal to us. It is also wonderful to know you enjoyed your welcome drink, the amenity, and the room upgrade, all of which we are glad met your expectations. However, we are sincerely sorry that our dining options fell short during your visit. We understand how frustrating it can be when the restaurant is unavailable and the alternative does not offer the quality or value you deserve. Our Mozami restaurant serves international cuisine until 10:00 pm, and we always recommend reserving a table to avoid disappointment. The bar also remains open until 11:00 pm with a selection of drinks and light bites. We regret that the bar did not leave a better impression either, and we have noted your observations carefully. Nonetheless, we are pleased that our location served you well. Being steps from the tram that connects directly to the airport and city centre is something our guests truly value, and we are happy it made your business trip easier. We hope we have the opportunity of seeing you again in the future. Kind regards, Monica Moya Amengual, Front office Manager

Dear Patrick, Thank you for reviewing your visit. We are delighted that you found our hotel comfortable, modern, and a notch above others in the same price range. It is also great to know that you appreciated the cleanliness throughout your stay and that our tram connection made getting around convenient. That said, we are sorry for the confusion regarding airport transport. Our shuttle is operated by an external partner and comes with an additional charge, which is why we always highlight the tram stop right next to the hotel as the quickest link to the airport and city centre. We also regret that the internet speed fell short of expectations and that you noticed a few marks on the walls. Our team is always available to address such details on the spot. Nonetheless, we are pleased that your stay met your expectations overall and that you found us to be a strong choice for business travel. We would love to have you return in the future. Kindest regards, Monica Moya Amengual, Front office Manager

Dear Tal, Thank you for your positive feedback. We are delighted that your check-in was quick and effortless once again. It means a lot to us that you keep choosing our hotel for your family stays, and we are truly glad our team’s service made you feel well looked after. Your loyalty as a Silver member and your fourth visit are something we deeply value. The entire team looks forward to welcoming you back for a future visit. Kind regards, Florian Kretzschmar, General Manager

Dear Abdulla B., Thank you for your valuable feedback. We are pleased that you enjoyed a satisfying breakfast and that your overall stay left a positive impression. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. The comfort of your room is our priority and we regret any inconvenience you faced with the atmosphere and fittings. Our team is always available to resolve such matters promptly during your stay. Nonetheless, we are delighted that our location served you well, with the tram stop just steps from the hotel offering direct connections to the airport and city centre. It would be a pleasure to welcome you again. Kind regards, Florian Kretzschmar, General Manager

Dear Mark J., We appreciate you sharing your comments with us. We are delighted that you found our hotel efficient and our location convenient for your trip back to the States. We are also glad our cleanliness met your expectations and that the direct tram connection to the airport made your departure smooth. That said, we are sorry for the confusion you encountered at reception regarding the breakfast refund. Our team is always available to clarify any billing matter on the spot, and we regret that this was not handled as smoothly as it should have been. Nonetheless, we are pleased that your overall stay left a positive impression and that our property served you well as a couple before your long journey home. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Florian Kretzschmar, General Manager

Dear Himanshu, Your feedback matters to us. We are pleased that you found your room comfortable and well-appointed. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team is available around the clock at reception, and the restaurant Mozami serves dinner until 10 pm, with a vending machine in the lobby offering snacks and drinks 24 hours a day for your convenience. We also regret that you experienced difficulties in reaching our staff and that the internet connection felt slower than anticipated. Nonetheless, our fully renovated rooms were designed with your comfort in mind, and we are glad this was reflected during your time with us. Kind regards, Florian Kretzschmar, General Manager

Dear M., Thank you for sharing such a valuable review. We are pleased that you found our hotel so conveniently located, right next to the tram station, and that your overall experience was a great one. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the disturbance caused by an unexpected knock at your door in the morning, and we will take your feedback into consideration. Your comments regarding the service attitude during breakfast are also noted, as our team is committed to ensuring all guests feel welcome and respected at all times. Our rooms, fully renovated in 2024, feature a modern design with a clothes rack and storage solutions suited to their layout, and we are sorry this did not feel sufficient for your needs. We also acknowledge your wish for more chicken options, including halal choices, and appreciate you bringing this to our attention alongside your thoughts on value and the loyalty programme. Nonetheless, we are glad you enjoyed the breakfast buffet and its variety. The location, just steps from the tram stop, makes exploring Zurich and reaching the airport effortless. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Florian Kretzschmar, General Manager

Dear B., We appreciate you letting us know about your recent visit. We are glad you found our hotel well located and easy to reach, with the tram stop just steps from our entrance. It is lovely to hear that your booking on our website went smoothly and that you enjoyed a very good stay with your family. Our team takes pride in offering a welcoming base for family trips, and we value knowing that your experience reflected that. We hope that we have the pleasure of welcoming you back. With very best wishes, Florian Kretzschmar, General Manager

Dear Urban, Thank you for this high rating. We are delighted that you found our newly renovated hotel clean and comfortable. It is great to know you appreciated how convenient our location is for guests arriving by car, with parking right at the hotel and the tram stop just steps away for an easy ride into the city. Our team takes pride in offering a fresh, modern space where you can relax after exploring Zürich, and we are glad that came through during your stay. We would love to have the chance to welcome you back. Kind regards, Florian Kretzschmar, General Manager

Dear Albano, It is disheartening to learn that we fell short of your expectations. We’re glad the restaurant team impressed you. Your check-in experience and the lack of assistance with your tea request are below our standards, and we apologize. We also take your concerns about the corridors and carpets seriously, despite our recent renovation. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

Dear Franz, Thank you for this high rating. We are delighted that you found our hotel very clean and appreciated the recent renovation. Our team worked hard to refresh every room and public space, and it means a lot to hear that the result made a good impression. We are also glad your stay was smooth and efficient, exactly what a business trip calls for. Knowing that everything went fine and that you would recommend us so highly is the best compliment we could ask for. We look forward to welcoming you back on a future occasion. Best wishes, Monica Moya Amengual, Front office Manager

Dear Victor, We appreciate you letting us know about your recent visit. We are delighted that you found your room nice and cosy, with a well-balanced use of space. Our team takes care to provide daily water refills, and we are glad you appreciated having a water heater and instant coffee at hand. That said, we regret that the WiFi speed did not meet your expectations. Our hotel offers free high-speed WiFi in all rooms, and our front desk is always ready to help should any connectivity issue arise during a stay. Nonetheless, it is great that you enjoyed a smooth booking process through the Accor ALL App and a quick check-in at reception. We are also pleased that you value the ALL loyalty programme so highly. We look forward to welcoming you again soon. Best wishes, Florian Kretzschmar, General Manager

Dear R., Thank you for sharing your point of view. We are truly sorry to hear that several aspects of your stay did not meet your expectations. All our rooms measure 22 square metres and were fully renovated in 2024 with modern, stylish décor designed for comfort. We understand that space preferences vary, and our team is always available to help find the room configuration that best suits each guest’s needs. Our front desk colleagues pride themselves on delivering warm, welcoming service, and we regret that your interaction with them felt otherwise; your feedback on this point will be taken into careful consideration. Our hotel also features a range of family-friendly amenities, including an indoor play area, a video game zone, and children’s TV channels, which many of our guests with children appreciate. We hope to welcome you back for an improved stay in the future. Kind regards, Florian Kretzschmar, General Manager

Dear Amran B., It was a pleasure to receive your kind feedback. We are delighted that you found our location so convenient and our facilities comfortable during your family stay. Our team is glad the check-in and check-out process felt smooth and quick for you. It is great to know the direct tram connection to the airport made your journey easier, especially before catching your flight. We look forward to seeing you again. Kind regards, Florian Kretzschmar, General Manager

Dear Anda, Many thanks for your valuable feedback. We are delighted that our location next to the tram stop made your hiking trips so easy to reach. It is wonderful to know you returned this year and found your room spacious, with the mini-fridge adding a handy extra touch. We also appreciate your kind words about our bar team member on check-out day. He will be pleased to hear that his quick, professional service stood out to you. However, we are sorry that the late check-out request could not be arranged the evening before. We are equally sorry that the first housekeeping visit fell short of your expectations. Missing the rubbish and forgetting to replace the water bottles is not our standard, and we regret the oversight. The second clean being perfect shows the level of care we aim for every day. We also note your comment about the internet speed and will look into it. Nonetheless, we are glad that your overall stay brought you back to us for a second visit and that you enjoyed the welcome drinks and the ease of booking on all.com. Your loyalty as a Silver member means a lot to us. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, Monica Moya Amengual, Front office Manager