Dear Awura A. K. , Thank you for taking the time to share details of your recent visit. We are truly sorry to hear that your stay did not meet your expectations and that you encountered shortcomings in several areas. Your comfort is important to us, and we regret that the climate settings in your room left you feeling warm. Our cooling system is preset to a specific range and can be adjusted by one or two degrees directly in the room, so we would have been glad to assist had we known during your stay. We also hear your remarks about the interaction with our management team and apologise for the impression it left. Our staff is trained to offer warm and attentive service at every touchpoint, and we will reflect on your feedback carefully. The self-check-in kiosk is designed for speed and ease, yet we understand it may not suit every guest’s preference, and our 24-hour reception team is always available to help. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

Dear Ramanathan, We appreciate you letting us know about your recent visit. We are glad you found our hotel well located and enjoyed the comfort of your stay. Our team is delighted that you appreciated their friendliness and helpfulness, and it is great to know your room met your expectations for cleanliness. That said, we are sorry the internet connection fell short of what you needed. Our hotel offers free high-speed WiFi in all rooms, and our front desk is always available to assist with any connectivity issues during your visit. We hope to be able to welcome you back in the future. Kind regards, Monica Moya Amengual, Front office Manager

Dear Julien, It was a pleasure to receive your kind feedback. We are thrilled that you had such a great stay with us and that our hotel felt like a home away from home. Our team takes real pride in making every arrival personal, and we are glad that Florian, his team, and Monica made you feel so warmly welcomed. It means a lot to us when guests notice the care we put into those small moments. We look forward to welcoming you for another pleasant stay. Best wishes, Monica Moya Amengual, Front office Manager

Dear Polytimi, We’re glad you found your room clean and comfortable, and that our team’s friendliness stood out. It’s great the breakfast buffet and our convenient location by the tram stop enhanced your stay. We look forward to welcoming you back. Kind regards, Monica Moya Amengual, Front office Manager

Dear Qaiser K., We appreciate your candid feedback; thank you. We’re glad the renovation enhanced your stay and that the self-check-in kiosks made arrival easy. We’ve noted your concerns about the bathroom toiletries’ scent and will address this. We hope to have the pleasure of welcoming you again. Kind regards, Monica Moya Amengual, Front office Manager

Dear Heinrich, We really appreciate this positive review of your recent visit. We are delighted that your stay with us was perfect. Our front desk and bar teams take great pride in making every guest feel welcome, and your appreciation means a lot to them. It is wonderful to know that our hotel met your expectations during your business trip. We are also glad you found our location convenient, It would be a pleasure to welcome you back in the future. Kind regards, Monica Moya Amengual, Front office Manager

Dear Mark, We appreciate you letting us know about your recent visit. We are pleased that our location so close to the airport suited your travel needs, and we are glad you found your room to be clean. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our entire property was fully renovated in August 2025, with modern décor and refreshed facilities throughout, so it is disappointing to learn that your impression differed from what we aim to deliver. We also regret the discomfort caused by the temperature in your room. Please note that we already have the winter heating on as it is cold outside, and our cooling system is preset and allows a small adjustment range. Our front desk team is always on hand to assist whenever a room feels less than comfortable. The dust you noticed is unusual, as our housekeeping team maintains a daily service across all rooms. We hope we can welcome you back in the future. Best wishes, Monica Moya Amengual, Front office Manager

Dear Amit, Thank you for your positive feedback. We are delighted that our location worked so well for your family trip, with the tram stop just steps away connecting you easily to both the airport and the city centre. It is great to know you found your room decently spacious and well equipped with all the essentials for a comfortable stay. Our team, especially Ella and her colleague, will be so pleased to hear that their warm welcome made your check-in a smooth and enjoyable start to your visit. We truly value your recommendation for travellers seeking a convenient and straightforward stay. The entire team hope we can welcome you back again soon! Best wishes, Florian Kretzschmar, General Manager

Dear c., Many thanks for your valuable feedback. We are pleased that our proximity to the airport and the tram connections made your arrival effortless. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We have noted your remarks about the air quality and have shared them with our housekeeping team, who are always on hand to address any concerns during your stay. Nonetheless, it is rewarding to know that your overall time with us was a positive one, and we trust our renovated facilities contributed to a comfortable stopover. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Monica Moya Amengual, Front office Manager

Dear Mr a. It is disheartening to learn that we fell short of your expectations. We were pleased to read that your experience at Novotel Colmar was enjoyable and that you found their team well trained and hospitable. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments about the room servicing, the breakfast setup during busy periods, and the service at the reception have been noted with great attention. The comfort and satisfaction of every guest matter deeply to us, and we regret that we missed the mark on these occasions. A stay of five nights deserves seamless comfort, and it is clear we fell short in providing that consistency. We also understand that the self check-in kiosk felt impersonal; our team is always available at the front desk to assist with any needs, and we apologize if this was not communicated clearly during your arrival. The parking area is monitored and accessible around the clock, and we are sorry for the inconvenience you faced with the equipment. Nonetheless, it is heartening that you noticed the kindness of the housekeeping team and the genuine effort of the staff bussing tables during breakfast. These small gestures reflect the care our colleagues bring to their work, even when the overall experience did not live up to your expectations. We hope you will consider staying with us again in the future. Best regards, Florian Kretzschmar, General Manager

Dear Pascal, Thank you for positively reviewing your visit. We are thrilled that you found our location so convenient for your business trip. Our direct tram connection to the airport and the city centre is something we love to see our guests appreciate. It is wonderful that our reception team made such a lasting impression on you with their warm welcome and efficient service. We will make sure to share your kind words with the team who were on duty that evening at 21:00. We are also pleased that you enjoyed the cleanliness and comfort of your room. Knowing that everything felt just right during your stay means a lot to us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Florian Kretzschmar, General Manager

Dear Eamon M., Thank you for your positive feedback. We are delighted that you found our staff so friendly and helpful during your business trip. It is great to know that the automatic check-in worked smoothly and that Pablo and Kateryna were able to help you recover your personal belongings. We will make sure they hear about your kind words. We are also pleased that you appreciated our rooms and found them functional and fairly priced for Zurich. Our location right next to the tram stop makes getting around easy, and we are glad that suited your stay. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Florian Kretzschmar, General Manager

Dear Silvia A., Thank you for letting us know your impressions. We are delighted that our location suited your plans so well and that the tram stop right outside made your airport connections effortless. Our team is glad you found the hotel clean and comfortable, and that our staff left a positive impression on you. It is lovely to hear that the atmosphere of our Mozami bar and restaurant caught your attention, even though you did not dine with us this time. We look forward to welcoming you back. Kind regards, Monica Moya Amengual, Front office Manager

Dear Nataly, We thank you for taking the time to share your feedback. We are pleased that the first team member you spoke with at reception was kind and made you feel heard. However, we are truly sorry to hear that so many aspects of your stay fell short of your expectations. The condition of your room upon arrival and after our housekeeping team had visited is concerning, and we regret that your comfort was compromised in this way. We understand how exhausting a long travel day can be, and the last thing you needed was to deal with repeated shortcomings in your accommodation. Our housekeeping team works diligently to maintain high standards throughout the property, and we are sorry this was not reflected during your time with us. We also acknowledge your frustration with the response you received at the front desk, as every guest should feel supported and taken seriously when raising a concern. Finally, we appreciate your patience in allowing our team multiple opportunities to address the situation, and we are sorry that your efforts were not met with the resolution you deserved. We hope to see you again in the future. Kind regards, Florian Kretzschmar, General Manager

Dear Juliano, It is disheartening to learn that we fell short of your expectations. We are genuinely touched that two of our team members left such a lasting impression on you. The Spanish-speaking receptionist and our housekeeper from Ecuador will be recognised for carrying the warmth and care that define a true welcome. It is heartening to know that, even amid disappointment, their dedication shone through. However, we are truly sorry that so many aspects of your stay did not meet your expectations. Our hotel completed a full renovation at the end of August 2025, and the refreshed design, the room layout, and the amenities now reflect the current Novotel concept. We understand that the changes, particularly the self-service arrival option and the compact room style, felt unfamiliar and fell short of the experience you had come to trust over the years. We also regret that the breakfast offering did not deliver the quality you associate with our brand, and that the bedding left you uncomfortable. Please know that different pillow types are always available at reception, and our team is on hand to assist with any preference. Your feedback about the morning buffet has been noted, and we take it seriously. The whole team hope to have the pleasure of seeing you again. Best wishes, Florian Kretzschmar, General Manager

Dear Nicole, We are delighted that you found our hotel so conveniently located and your stay with your family so easy and enjoyable. We look forward to the pleasure of welcoming you back. Many thanks again, Monica Moya Amengual, Front office Manager

Dear Arturo F., Thank you very much for your kind feedback. We are delighted that you found our facilities great and enjoyed your time with us. Our team takes real pride in keeping every corner of the hotel spotless, so it is wonderful to know you appreciated the cleanliness. We would love to have you back. All the best, Monica Moya Amengual, Front office Manager

Dear David, We appreciate you sharing your comments with us. We are glad you found our hotel conveniently located for the airport, with the tram stop just steps from our entrance. We are also pleased that most of our team made you feel welcome and that you enjoyed their friendly and helpful attitude. That said, we are sincerely sorry that your arrival did not get off to a smooth start. We regret that the welcome at the front desk fell short and we have taken note of your feedback to help us keep our standards high. Nonetheless, it means a lot that the rest of your stay went well. We do hope that you will return on another occasion. Best regards, Monica Moya Amengual, Front office Manager