Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 4.1/5 648 reviews

Novotel Zurich Airport Messe - Image 1
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Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

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Room 1

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MOZAMI RESTAURANT

Mozami offers creative dishes that are perfect for sharing, from small appetizers to generous main courses. Fresh ingredients and careful preparation invite you to enjoy a meal together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  648 reviews

Customer review rating 1.5/5

Chun H. N. Families - Confirmed reviews ALL

Dear Mr H. N., Thank you for taking the time to review your stay. We sincerely regret that your experience did not reflect our usual standards. Our air conditioning systems are preset for consistent comfort, and we apologize our team could not resolve the temperature regulation during your visit. Guest comfort remains our priority, and we will reinforce staff training to ensure proactive solutions like room changes when technical issues arise. We appreciate your feedback about power outlets and will consider this during future renovations. While our sustainability initiatives include energy-efficient climate control systems, we understand these should never compromise immediate guest needs. Your comments help us balance environmental responsibility with practical comfort requirements. We hope you will consider staying with us again in the future. Best regards, Florian Kretzschmar, General Manager

Customer review rating 1.0/5

Sebastien G. Business - Confirmed reviews ALL

Dear Mr G., Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of our usual standards. Our bar operates until 11:00 PM for drinks, and our 24/7 lobby vending machines provide refreshments precisely for late-night needs. We regret this wasn’t your experience and will reinforce service protocols with our team. As a valued Platinum member, your satisfaction matters deeply. We take your feedback about our staff’s responsiveness seriously and will address this through additional training to ensure all guests receive attentive service aligned with our commitment to hospitality excellence. Kind regards, Florian Kretzschmar, General Manager

Customer review rating 3.0/5

Catalin C. Families - Confirmed reviews ALL

Dear Mr C., Thank you for commenting on your stay. We appreciate your kind words about the efficient check-in process and the attentive service from our reception team. It’s rewarding to know this aspect of your stay met your needs. We are sincerely sorry some aspects fell short of your expectations. We regret the challenges you encountered in our public areas and during breakfast service, and take note of your observations about the room facilities. Our team is reviewing these areas to enhance guest comfort and dining experiences. Your feedback on value is equally important, and we’ll use it to refine our offerings. We look forward to welcoming you back for another visit. Best wishes, Florian Kretzschmar, General Manager

Customer review rating 4.0/5

Rene D. Solo - Confirmed reviews ALL

Dear Mr D., We appreciate the time you took to provide this review. We appreciate your continued loyalty as a Silver ALL Accor member and value the direct communication that made your booking smooth. That said, we regret that our pricing did not fully align with your expectations this time. Our team strives to balance quality and value, especially for our loyal guests. Finally, we’re pleased our central location near tram connections served your needs well. It was our pleasure to host your solo stay, and we trust our renovated rooms and fitness facilities added comfort to your visit. It would be a pleasure to see you again on a future occasion. Kind regards, Florian Kretzschmar, General Manager

Customer review rating 1.5/5

Joanna J. Families - Confirmed reviews ALL

Dear Ms. J., Thank you for reviewing your recent stay with us. We’re glad our team’s hospitality stood out during your family stay. Your recognition of their efforts means a great deal to us. However, we sincerely apologize that your experience fell short in some areas. The conditions you described in your room and bathroom are not reflective of our usual standards, and we’ve shared your feedback with our housekeeping team for immediate review. We also regret that the value of your stay didn’t align with your expectations. Nonetheless, we’re pleased our location near the tram station provided convenient access to Zurich’s highlights. Its proximity to both the airport and city center remains a key advantage for many of our guests. We look forward to welcoming you back for an improved experience. Best wishes, Florian Kretzschmar, General Manager

Other web-users rate our hotel

  • 614 reviews 9/10 Location
  • 820 reviews 6.4/10 Room
  • 760 reviews 6.4/10 Service
  • 22 reviews 8/10 WiFi
  • 390 reviews 5.7/10 Cleanliness
  • 325 reviews 5.3/10 Comfort
  • 271 reviews 5.9/10 Breakfast
  • 184 reviews 5.2/10 Food

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