Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 4.2/5 658 reviews

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
Novotel Zurich Airport Messe - Image 3
Novotel Zurich Airport Messe - Image 4
Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior non-smoking room with 2 single beds

Photo out of - Superior non-smoking room with 2 single beds

Our 22m² superior room with 2 single beds (100x200 cm) has modern furnishings and an ergonomic design: desk, seating area, 50" TV with Chromecast, safe, mini-bar, and tea/coffee station. Bathroom has a bathtub and hairdryer.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free access with phone card
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

The 22m² superior room (160x200cm) with queen size bed for two people includes a functional desk, sofa, 50" TV with Chromecast, telephone and safe as well as free coffee/tea and mini-bar. Bathroom has a shower and hairdryer.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our newly renovated executive room features a luxurious double bed (160×200 cm), a spacious desk, sofa, Nespresso machine, TV, as well as coffee and tea-making facilities. Variety of energy plugs: EU sockets, Swiss sockets, USB-A and USB-C

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our family executive room features a luxurious double bed, spacious desk, sofa, Nespresso machine, TV and tea/coffee making facilities. Enjoy modern comfort in a relaxing atmosphere.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone
Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 254 rooms
  • 3 rooms for people with reduced mobility
  • 145 family rooms
  • 28 connecting rooms
  • 254 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Clever Fitness Additional charge

  • Nearby

Migros Fitness Park Additional charge

  • Nearby

InBalance

  • On site
  • Sauna room

Sports and leisure

Jogging track

  • Nearby

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16.404 ft

  • Parking pricing: 22.30 € 21 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Underground Carpark

Additional charge

Lindbergh-Platz 1, 8152 Glattpark, Switzerland

GPS:47.425942, 8.559362

Parking information

  • On site
  • Indoor parking
  • Private
  • 97 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 31.85 € 30 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

MOZAMI RESTAURANT

Photo out of - MOZAMI RESTAURANT

Mozami offers creative dishes that are perfect for sharing, from small appetizers to generous main courses. Fresh ingredients and careful preparation invite you to enjoy a meal together.

Cooking style
International
Capacity
52
Accessibility
Accessible service
Lindbergh-Platz 1, 8152 Glattpark, Switzerland
Telephone +41 44 829 90 00
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Mozami offers creative dishes that are perfect for sharing, from small appetizers to generous main courses. Fresh ingredients and careful preparation invite you to enjoy a meal together.

The GourmetBar by Novotel serves snacks for small hunger pangs during the day, in the evening various long drinks and cocktails in a beautiful ambience.

In the morning, the seductive scent of the generous American breakfast buffet lures you out of bed. Choose from a variety of cold and hot dishes: scrambled eggs, baked beans, coffee and more will strengthen you for the day.

Our InBalance by Novotel fitness area features new Technogym equipment, a sauna with attached relaxation area and a terrace for relaxing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  658 reviews

Customer review rating 4.5/5

Mallesh K. Families - Confirmed reviews ALL

Dear k., It was a pleasure to receive this kind review of your time with us. We are glad you found your family room comfortable and that your stay with us was a good one. However, we are sorry that your arrival and the ease of access did not meet your expectations. Our hotel is located just 10 metres from the tram stop, with direct connections to both the airport and Zurich city centre. We also offer a self-check-in kiosk for quick arrivals, and our reception team is available 24 hours a day to help with any difficulties. Nonetheless, we are pleased that you and your family enjoyed a comfortable stay overall. Our hotel was fully renovated in 2024 with modern, family-friendly rooms, and it is rewarding to know this made a difference for you. We would be delighted to welcome you back on another occasion. All the best, Florian Kretzschmar, General Manager

Customer review rating 4.5/5

Zeeshan K. Families - Confirmed reviews ALL

Dear Zeeshan, We really appreciate this positive review of your recent visit. We are delighted that you found the in-room amenities practical and well thought out, from the iron and stand to the bathroom setup. Our team takes pride in providing plenty of towels and mirrors so you can settle in comfortably, and we are glad the toiletries met your needs. It is great to know that your family stay with us felt smooth and convenient, and that you enjoyed the overall level of service we offer. We all look forward to the pleasure of welcoming you back. Our kindest regards, Monica Moya Amengual, Front office Manager

Customer review rating 1.5/5

Sesha S. R. A. Families - Confirmed reviews ALL

Dear a., Thank you for sharing your thoughts on your recent visit. We regret your stay fell short of expectations and appreciate your feedback on the room temperature, rest quality, internet, and overall value. Our AC units are preset with minor adjustments possible, and staff is available 24/7 to assist. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

Customer review rating 4.5/5

Tina A. Families - Confirmed reviews ALL

Dear Tina, Please accept our sincere thanks for this glowing review. We are thrilled that your family stay was a success and that you found our team both professional and attentive. It is wonderful to read that your room offered the comfort you needed and that our breakfast selection set you up for the day. Hearing that our location proved to be convenient for your travel plans makes us happy, as does your mention of our family-friendly facilities. It means a lot that you would consider staying with us again. The entire team looks forward to seeing you again in the future. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 5.0/5

Richard T. Families - Confirmed reviews ALL

Dear Richard, We really appreciate this positive review of your recent visit. We are delighted that you valued your night at Novotel Zürich Airport Messe. Our team is thrilled you found your room fresh and comfortable, and that we could provide all you needed for a relaxing stay. It is great to know you appreciated the amenities in your room and the convenience of plush towels. Our team looks forward to your next visit, especially knowing how much you enjoyed the comfort and cleanliness during this stay. We look forward to welcoming you for another pleasant stay. Best wishes, Monica Moya Amengual, Front office Manager

Dear k., It was a pleasure to receive this kind review of your time with us. We are glad you found your family room comfortable and that your stay with us was a good one. However, we are sorry that your arrival and the ease of access did not meet your expectations. Our hotel is located just 10 metres from the tram stop, with direct connections to both the airport and Zurich city centre. We also offer a self-check-in kiosk for quick arrivals, and our reception team is available 24 hours a day to help with any difficulties. Nonetheless, we are pleased that you and your family enjoyed a comfortable stay overall. Our hotel was fully renovated in 2024 with modern, family-friendly rooms, and it is rewarding to know this made a difference for you. We would be delighted to welcome you back on another occasion. All the best, Florian Kretzschmar, General Manager

Customer review rating 4.5/5

Zeeshan K. Families - Confirmed reviews ALL

All basic things are in hotel room like iron iron stand bathroom is all good with lots of towels and mirrors toothpaste toothbrush

Dear Zeeshan, We really appreciate this positive review of your recent visit. We are delighted that you found the in-room amenities practical and well thought out, from the iron and stand to the bathroom setup. Our team takes pride in providing plenty of towels and mirrors so you can settle in comfortably, and we are glad the toiletries met your needs. It is great to know that your family stay with us felt smooth and convenient, and that you enjoyed the overall level of service we offer. We all look forward to the pleasure of welcoming you back. Our kindest regards, Monica Moya Amengual, Front office Manager

Customer review rating 1.5/5

Sesha S. R. A. Families - Confirmed reviews ALL

AC units are just display they dont work and controlled by hotel, cannot sleep until early morning when weather gets cold and you open the window.

Dear a., Thank you for sharing your thoughts on your recent visit. We regret your stay fell short of expectations and appreciate your feedback on the room temperature, rest quality, internet, and overall value. Our AC units are preset with minor adjustments possible, and staff is available 24/7 to assist. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

Customer review rating 4.5/5

Tina A. Families - Confirmed reviews ALL

All staff were very professional and helpful. The room was comfortable. We stayed for the convenience to the airport but would consider the hotel on our next trip.

Dear Tina, Please accept our sincere thanks for this glowing review. We are thrilled that your family stay was a success and that you found our team both professional and attentive. It is wonderful to read that your room offered the comfort you needed and that our breakfast selection set you up for the day. Hearing that our location proved to be convenient for your travel plans makes us happy, as does your mention of our family-friendly facilities. It means a lot that you would consider staying with us again. The entire team looks forward to seeing you again in the future. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 5.0/5

Richard T. Families - Confirmed reviews ALL

Excellent stay at Zurich Lindbergh platz. Clean comfortable room with plenty towels! Close to public transport, easy connection to ZRH Airport.

Dear Richard, We really appreciate this positive review of your recent visit. We are delighted that you valued your night at Novotel Zürich Airport Messe. Our team is thrilled you found your room fresh and comfortable, and that we could provide all you needed for a relaxing stay. It is great to know you appreciated the amenities in your room and the convenience of plush towels. Our team looks forward to your next visit, especially knowing how much you enjoyed the comfort and cleanliness during this stay. We look forward to welcoming you for another pleasant stay. Best wishes, Monica Moya Amengual, Front office Manager

Customer review rating 4.5/5

Pushpa J. Families - Confirmed reviews ALL

great location and super support.

Dear J., Please accept our sincere thanks for this kind feedback. We are truly grateful that you valued the thoughtful attention and care provided during your stay. Our team always aims to make each guest feel appreciated and well-supported, so hearing that this was your experience is great. It is wonderful that our hotel’s central location suited your plans. Our proximity to the tram and direct routes to both the city centre and Zurich Airport are designed for your comfort. Your special mention of Alessandro means a lot. We are proud to have such dedicated people on our team making a positive difference for our guests. We look forward to welcoming you back for a memorable experience. Best wishes, Monica Moya Amengual, Front office Manager

Customer review rating 1.0/5

Marilena D. V. T. Families - Confirmed reviews ALL

Unfortunately, our experience at this hotel was very disappointing, and we were particularly let down by the overall customer experience and the organization. When we arrived at 3:45 a.m., we were told that our reservation had been cancelled, even though I had sent an email that same evening to let the hotel know that we would be arriving late. This was therefore a very unpleasant surprise right from the start. The following morning, when we went to have breakfast, we were told that breakfast had not been booked. However, the evening before, I had specifically checked with the receptionist and was told that everything was confirmed and in order. After checking with the reception, everything was eventually sorted out and we were able to have breakfast. Unfortunately, the main breakfast room was full, so we had to eat in the bar area. The lady who welcomed us there was very friendly and had a lovely smile, which we really appreciated. The following day, exactly the same situation happened again. It is really unfortunate that information is not properly communicated between the different teams. The breakfast itself was acceptable, but nothing special. Considering the price of the room and the cost of breakfast, I really don't think the value for money is there. I know that Novotel is well known for being family- and child-friendly. The children's area was actually very nice and my daughter really enjoyed playing there. However, I found it very disappointing that I was not allowed to warm up her food. This is the first time I have experienced something like this in a hotel of this standard. I can understand that your policy may not allow staff to heat food that has not been prepared in the hotel’s kitchen. However, in that situation, you could at least have offered to accompany me so that I could heat my daughter’s food myself in a microwave, with a member of staff present. I find this particularly unacceptable, especially as this is the first time I have ever encountered such a situation in a hotel. When you are travelling with a young child, this kind of basic assistance and understanding really matters. I would have expected a more accommodating and family-friendly approach. As for the room, although my reservation clearly stated that bathrobes and slippers were included, there were none in the room when we arrived. On top of that, the room was very dusty, which was extremely disappointing and, in my opinion, not acceptable for the standard expected from this type of hotel. The thing that disappointed me the most was probably the reception staff. We found them extremely cold and distant. No smiles, very little warmth and no real sense of hospitality. The overall atmosphere was simply very cold, and you could feel it from the moment you arrived. I am actually a 4* hotel manager myself, so I know how important the guest experience is and how much impact a negative review can have on a hotel and its team. I very rarely leave negative reviews when something goes wrong because I understand the impact they can have, and I know what it represents for the staff. But this time, the experience was so disappointing that I really felt I had to share my feedback. There was, however, one very positive point: the lady who welcomed us at breakfast was extremely friendly, welcoming and genuinely kind. It was really nice to finally meet someone with such a warm attitude. Unfortunately, this was not enough to make up for everything else. Between the reservation issues, the contradictory information, the dusty room, the missing amenities, the average breakfast for its price, and above all the very cold welcome, I genuinely had a very unpleasant stay. It is a real shame, because with better communication between the teams, more attention to detail and, above all, a much warmer welcome, the experience could have been completely different.

Dear Marilena, Thank you for taking the time to share your feedback. We are pleased to hear your daughter enjoyed the play area designed for children. Creating a welcoming space for our younger guests is important to us, so it is encouraging that the facilities brought her joy during your stay. However, we are truly sorry to hear that several aspects of your visit did not meet your expectations. It is disappointing to know that you faced challenges throughout your experience, from the handling of special requests and inconsistencies in information to the condition and setup of your room. We also regret that you felt our team did not demonstrate the warm and attentive hospitality we strive for, and that your family was not fully supported regarding meal preparation options. We will take your feedback into consideration to continue refining how we communicate and coordinate within our team. We hope we can provide you with an improved stay in the future. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 4.0/5

Vikas B. Families - Confirmed reviews ALL

+Ve : It was overall a nice experience in the hotel. Nice restaurant of hotel with decent breakfast and Pizza options. Lady on bar was very friendly. -Ve: Room service doesn't work in the night and clean staff didn't put toiletries and i have to call the reception for it.

Dear Vikas, We thank you for taking the time to provide us with your feedback. We’re glad your family enjoyed the spacious rooms and restaurant options. We’ve noted your concerns about early check-in and toiletries, and our housekeeping team will address these. Your kind words about the bar service and our location are much appreciated. We hope we can welcome you back in the future. Best wishes, Monica Moya Amengual, Front office Manager

Customer review rating 4.5/5

Shlomi K. Families - Confirmed reviews ALL

Nice place, but for this price i was expecting brackfast

Dear Shlomi, We appreciate you letting us know about your recent visit. We are happy that you found our hotel to be a pleasant place for your family stay. However, we are sorry the service did not meet your expectations when it came to breakfast. When not included in the room rate, breakfast is available for an extra fee, and we always display this on booking platforms to keep things clear. We hope to be able to welcome you back in the future. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 0.5/5

Adarsh J. Families - Confirmed reviews ALL

Very bad customer service…

Dear Adarsh, Your feedback matters to us. Thank you for highlighting the comfort, breakfast, housekeeping, WiFi, and smooth check-in/out. We apologize for the issues with your charges, reception interactions, and loyalty program experience, which clearly affected your stay. We hope you will consider staying with us again in the future. Best regards, Monica Moya Amengual, Front office Manager

Customer review rating 5.0/5

Heinrich F. Business - Confirmed reviews ALL

Welcoming, friendly and helpful staff, nice hotel

Dear Heinrich, Thank you for this high rating. Our reception, reservations, and bar teams appreciate your recognition. The recent room renovations aim to offer the perfect mix of professionalism and comfort for our Limitless members. We look forward to seeing you again. Best wishes, Monica Moya Amengual, Front office Manager

Customer review rating 0.5/5

Jean-pierre O. Friends - Confirmed reviews ALL

The guy at the reception does not answer the question he is closed and rude. In addition he does not speak English well we understand nothing.

Dear Jean-Pierre, Thank you for sharing your thoughts on your recent visit. We appreciate your remarks about your arrival and check-in process. However, we sincerely apologize that your experience fell short in some areas. Your feedback about the bathroom facilities and service interactions has been noted, and we will review these points carefully to enhance our standards. Our multilingual staff typically ensures clear communication, and we regret this was not your experience. We’re pleased you found value in your accommodation and recognized our team’s commitment through your ratings. Our recently renovated spaces aim to provide comfort, and we’re glad this aspect resonated with you. We hope you will consider staying with us again in the future. Best regards, Monica Moya Amengual, Front office Manager

Customer review rating 4.0/5

Sapar A. Families - Confirmed reviews ALL

No special welcome for Gold status loyalty.

Dear Mr A., We appreciate the time you took to provide this review. We appreciate you choosing our hotel for your family trip and are glad you found our location convenient for your needs. However, we sincerely regret that some aspects of your stay did not meet your expectations regarding loyalty recognition. As dedicated ALL members ourselves, we understand the importance of acknowledging our Gold status guests and will review this with our reception team. We hope to see you again soon. Best regards, Monica Moya Amengual, Front office Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Comfortable stay with proximity to public transport. Very good breakfast options.

Dear Guest Tashi Thank you for taking the time to write this review. We’re glad you enjoyed the comfortable accommodations and breakfast variety during your family stay. We apologize for the limited cooling adjustment, designed to balance comfort and energy efficiency. It’s great our location near tram connections made your travels easy. We hope to have the opportunity to welcome you back in the future. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The stat was good overall. The location is very convenient with public transportation and the facilities at the hotel are great too.

Dear Guest Sri Ranga Pavan, Many thanks for your review. We are delighted you chose our hotel for your family stay and appreciated our convenient connections to public transport. It’s wonderful to know our modern amenities contributed to your comfort, and that you found our location ideal for exploring Zurich. We look forward to welcoming you back soon. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

By far, the worst Novotel!

Dear Guest Gabriel, Thank you for providing us with your candid feedback. We regret some aspects fell short. Our Mozami restaurant is open daily until 10pm with a 24/7 snack vending machine, and we’ve noted your comments on WiFi speed. Our team is always available to assist throughout your stay. We hope that you will return in the future. Kind regards, Monica Moya Amengual, Front office Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Comfortable stay with convenient location near airport.

Dear Guest Guest, We appreciate your thoughtful review. We’re delighted your time with us was marked by comfort and convenience. We will be happy to welcome you back in the future. Best wishes, Monica Moya Amengual, Front office Manager

Customer review rating 4.0/5

Catherine S. Couples - Confirmed reviews ALL

Convenient for a one night stay before catching a flight

Dear Ms. S., We’re pleased to know our location provided the convenience you needed before your flight. Our team always aims to make bookings seamless through the ALL App, especially for our valued Gold members like yourself. However, we regret that our weekend dining options didn’t meet your expectations. While our restaurant and bar maintain set hours, our 24/7 lobby vending machine offers snacks and drinks for late-night needs. We’re glad your overall experience reflected our commitment to comfort. Many guests appreciate our renovated rooms and proximity to tram connections for exploring Zurich’s attractions like the Swiss National Museum. We hope to have the opportunity to welcome you again. Kind regards, Florian Kretzschmar, General Manager

Customer review rating 5.0/5

Waleed R. R. Solo - Confirmed reviews ALL

Thank you

Dear Mr R., Thank you very much for sharing your positive five star feedback! We are delighted to hear you had such a smooth experience with us. We look forward to welcoming you back. Best wishes, Monica Moya Amengual, Front office Manager

Customer review rating 4.5/5

Himanshu P. Families - Confirmed reviews ALL

Overall good experience. Staff was helpful.

Dear Sir Himanshu Thank you for your feedback. We are delighted our team could contribute to your family stay. Our colleagues always strive to provide attentive service, and we will share your kind words with our intern from Kerala. Their proactive approach reflects our commitment to swift solutions. That said, we regret any inconvenience caused by technical aspects during your visit. Your feedback helps us maintain high standards. Finally, we trust our proximity to tram connections simplified your airport travels, letting you focus on family moments. We look forward to having the opportunity to welcome you back in the future. Best wishes, Monica Moya Amengual, Front office Manager

Other web-users rate our hotel

  • 643 reviews 9/10 Location
  • 835 reviews 6.4/10 Room
  • 774 reviews 6.1/10 Service
  • 22 reviews 8.3/10 WiFi
  • 383 reviews 5.9/10 Cleanliness
  • 356 reviews 5.1/10 Comfort
  • 289 reviews 6.1/10 Breakfast
  • 188 reviews 5.1/10 Food

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