Mercure Salisbury White Hart Hotel & Apartments 4 stars

Customer review rating (ALL Rating) 4.4/5 769 reviews

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Mercure Salisbury White Hart Hotel & Apartments - Image 1
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Mercure Salisbury White Hart Hotel & Apartments - Image 4
1 St John Street, SP1 2SD SALISBURY, United Kingdom

Description

Hotel extras

  • Historic 4-star hotel in the heart of Salisbury's old town

  • Central location just opposite world-famous Salisbury Cathedral

  • Newly built apartments with original Georgian features

  • Popular bar and restaurant serving locally sourced British dishes

  • Five event spaces for up to 140 guests

Our accommodation(s)

Hotel location

Mercure Salisbury White Hart Hotel & Apartments

1 St John Street
SP1 2SD SALISBURY
United Kingdom

GPS:51.066677, -1.793561

Telephone
Fax +44 1722 412761

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SQUIRES RESTAURANT

Squires Restaurant is located at the heart of the hotel, with lovely views of the courtyard garden. It is fully air conditioned. Breakfast is served daily, and it is our largest events space, catering for up to 140 guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  769 reviews

Customer review rating 4.0/5

Anthony W. Friends - Confirmed reviews ALL

Booked a privilege room which was comfortable and spacious with good amenities. Managed to get the last parking space (first come, first served). Hotel lobby and bar looked a bit tired and soulless. Staff very helpful and friendly.

Thank you for taking the time to share your detailed feedback following your stay with us. We’re very pleased to hear that you found your Privilege Room comfortable and spacious, and that our team made a positive impression with their friendliness and helpfulness. It’s also great to know that you were able to take advantage of our parking, as we appreciate this can be in high demand. We do, however, regret that some aspects of your stay did not fully meet expectations. Your comments regarding the condition of the lobby and bar, as well as the mould noted in the shower and the presence of moths in the room, we have addressed the moth issue and I am pleased to advise we will be upgrading our lounge area in the coming months. I am sorry for the delay at reception despite completing online check-in. While some details are required to be verified on arrival, we understand this should be a smooth and efficient process, and we are reviewing how we can streamline this further for our guests. Thank you again for your constructive feedback and for indicating that you would consider staying with us again when returning to Salisbury. We very much hope to welcome you back and provide an even better experience next time. Warm regards Paul Paul Clarke General Manager

Customer review rating 1.0/5

David A. Friends - Confirmed reviews ALL

The hotel hosted a big disco party with very loud music ongoing until midnight. The music was heard clearly in the room and drunk people were having a great time in the courtyard outside the room - no good for me as a guest. The staff told me that legally they don’t have to tell me in advance about this noise, which was a disappointing response, and not one that I’d expect from an Accor group hotel.

Dear Guest, Thank you for taking the time to share your experience with us. I am very sorry to read about the issues you encountered during your stay, particularly the noise disruption and the inconvenience with the shower. I fully understand how frustrating and disappointing this must have been, especially given the importance of a good night’s rest ahead of your half marathon. While I’m pleased our team were able to relocate you, I appreciate that this did not make up for the disturbance you experienced earlier in the evening. Your comments regarding communication at check-in and the situation overall have been discussed with the team. We have emailed you directly with an offer of a gesture of goodwill, please contact me directly at pa… or mihaela who emailed you on my behalf when you would like to make a booking, and I will personally ensure everything is arranged for you. Thank you also for your kind remarks about Vicky — I will ensure these are passed on to her. We value your trust in our brand and I am sorry that on this occasion we did not meet expectations. I hope your half marathon went well despite the difficult start, and that we may have the opportunity to welcome you again under better circumstances. warm regards Paul Clarke General manager

Customer review rating 3.5/5

Sue L. Couples - Confirmed reviews ALL

Mainly good experience but room should have been cleaner, room 123

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at the Mercure Salisbury White Hart Hotel. I am pleased to hear that your experience was largely a positive one, and I was glad you chose to stay with us. However, I was disappointed to read your comments regarding the cleanliness of your room, as this falls short of the high standards we strive to maintain. Please be assured that your feedback has been taken on board and we will use it to improve. We very much hope to have the pleasure of welcoming you back to the White Hart in the future and providing you with the stay you deserve. Sincerely, Paul Paul Clarke General Manager

Customer review rating 2.0/5

Richard S. Friends - Confirmed reviews ALL

Nice room but the heating was difficult to control. Also, the breakfast in the morning offered a luke-warm Full English, under-baked pastries and coffee which tasted like it was made from condensed milk. I emailed the hotel about thia but noone has bothered to reply.

Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you found your room nice; however, we’re very sorry that several aspects of your experience fell short of expectations. Your comments regarding the heating being difficult to control are appreciated, and we will check to ensure it ok. We are particularly disappointed to learn about your breakfast experience. A Full English breakfast should be served hot and fresh, and under-baked pastries and poor-quality coffee are certainly not what we aim to provide. This feedback has been shared with our kitchen team so that standards and quality checks can be reinforced. Please accept our sincere apologies for the lack of response to your email. This is not the level of service we strive to deliver, and we regret that your concerns were not acknowledged in a timely manner. We will be reviewing our communication processes to ensure guest correspondence is responded to promptly and professionally. Thank you again for bringing these matters to our attention. Constructive feedback such as yours helps us identify areas for improvement, and we do hope you might consider giving us another opportunity to provide you with a better experience in the future. warm regards Paul Paul Clarke General Manager

Customer review rating 4.5/5

Margaret W. Families - Confirmed reviews ALL

My second stay at the White Hart and I'd go again. It has the feel of a lovely old coaching inn but the facilities and comfort level are of today. The twin room was large enough for moving around, the shower good and all was clean and tidy. The buffet breakfast was particularly appealing to us. Staff were welcoming and kept our luggage safe as we traveled by train. The location is central for people doing this. They gave good local information too.

Dear Guest, Thank you so much for taking the time to share your kind words following what I am delighted to hear was your second stay with us at the White Hart — and wonderful to know you would return again. It is lovely to read that you enjoyed the character and charm of the hotel alongside the modern comforts we strive to provide. I will be sure to pass on your warm comments to the whole team, particularly regarding the welcome you received, the care taken with your luggage and the local knowledge shared. I am also pleased the buffet breakfast hit the mark and that the location worked so well for your train travel. We very much look forward to welcoming you back to the White Hart for a third stay in the future. Sincerely, Paul Paul Clarke General Manager

Other web-users rate our hotel

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  • 358 reviews 8.3/10 Breakfast
  • 338 reviews 4.3/10 Amenities
  • 274 reviews 6.7/10 Cleanliness

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