Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and frustration you experienced during breakfast, particularly due to the overcrowding and long waiting times caused by the high number of guests and tour groups. We fully understand how disappointing it must have been to wait in long queues simply to enjoy breakfast or get a cup of coffee. This is certainly not the comfortable and pleasant dining experience we aim to provide. We also appreciate your suggestions regarding the variety of breakfast options, the dining space, and the possibility of introducing a reservation system to better manage guest flow. Your valuable comments will be shared with our Food & Beverage team and management for careful review and consideration. Please rest assured that we will continue to explore ways to improve our breakfast operations and provide a more comfortable dining experience for all our guests. Once again, we sincerely apologize for falling short of your expectations and appreciate your honest feedback. We hope to have another opportunity to welcome you back and provide a much more enjoyable experience in the future. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul's beautiful royal palaces and Myeongdong. Thank you very much for your kind review and for giving our hotel such a high rating. Our entire team is always dedicated to providing the best possible service and a comfortable, welcoming environment for all our guests. We will continue to put ourselves in our guests' shoes and strive to deliver even warmer, friendlier, and more thoughtful service. We wish you continued health, happiness, and all the best. Thank you once again for your kind support. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong. Thank you very much for taking the time to share your valuable feedback and for your kind words about our hotel. We are truly delighted to hear that you enjoyed our friendly and attentive service, the cleanliness of our rooms, and our breakfast buffet. It is especially rewarding to know that our team's efforts, including the complimentary transportation card service, helped make your stay more enjoyable. We also sincerely appreciate your thoughtful suggestions regarding the variety of sweet breakfast options and fresh fruits, as well as your comments about the crowded breakfast area. Your feedback will be shared with the relevant departments for further review and improvement. Our entire team is committed to providing a comfortable and memorable experience for every guest, and your kind words are a great encouragement to us. We sincerely look forward to welcoming you back to ibis Ambassador Seoul Insadong for another pleasant stay in the near future. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong. Thank you very much for taking the time to share your wonderful review and for your continued loyalty as an ALL Accor Gold member. We are truly delighted to hear that you appreciated the benefits of your Gold membership, especially the late check-out privilege, and that you enjoyed our convenient location near Ikseon-dong, with its wide variety of restaurants and cafés. It is also a pleasure to know that you were satisfied with the cleanliness and comfort of our spacious rooms, as well as our public bath and fitness facilities. Our entire team is dedicated to providing a comfortable and memorable experience for every guest, and your kind words are a great encouragement to us. We sincerely appreciate your loyalty and support, and we look forward to welcoming you back to ibis Ambassador Seoul Insadong for another pleasant stay in the near future. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

尊敬的貴賓，您好： 這裡是鄰近韓國古宮及明洞的宜必思首爾仁寺洞大使酒店，向您致上誠摯的問候。 非常感謝您對本酒店給予高度評價與肯定。 我們全體員工始終致力於為每位賓客提供最優質的服務與舒適的住宿環境。 未來，我們也將持續站在賓客的角度思考，努力提供更加溫暖、親切且細心的服務，讓每位賓客都能擁有愉快的住宿體驗。 衷心祝福您身體健康、幸福美滿！ 誠摯感謝您的支持與鼓勵。 James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your valuable feedback with us. We sincerely apologize for the discomfort caused by the room temperature during your stay. We deeply regret that the air conditioning did not meet your expectations and that you were unable to enjoy a restful night's sleep throughout your three-night stay. Your comments regarding the air conditioning system are greatly appreciated and will be shared with the relevant departments as we continue working to improve our guests' comfort. On the other hand, we are truly delighted to hear that our front desk staff made such a positive impression on your stay. Your generous recognition of their service means a great deal to our entire team and encourages us to continue providing warm and attentive hospitality. We will continue striving to provide a more comfortable and pleasant experience for all our guests. We sincerely hope to have the opportunity to welcome you again and provide an even better stay in the future. We wish you continued health and happiness. Thank you once again. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for your kind words and wonderful feedback. We are truly delighted to hear that our staff made your stay a pleasant and memorable experience. Your warm compliments mean a great deal to our entire team and encourage us to continue providing the best possible service to all our guests. We sincerely appreciate your kindness and look forward to welcoming you back next year with the same warm hospitality. We wish you continued health and happiness. Thank you once again. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed our convenient location and had the opportunity to explore the charming local shops, cafés, and delicious food around our hotel. We are also pleased to know that our friendly and helpful staff contributed to making your stay comfortable and enjoyable. Your kind words mean a great deal to our entire team and motivate us to continue providing warm and attentive service to all our guests. We sincerely hope to have the pleasure of welcoming you again on your next visit to Seoul. We wish you continued health and happiness. Thank you once again. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Ms. Marina K., Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul's royal palaces and Myeong-dong. First of all, we sincerely appreciate you taking the time to share your valuable feedback regarding your recent stay with us. We are truly sorry to learn that you experienced discomfort due to the room temperature and the limited ability to control the air conditioning during your stay. Please allow us to explain that our hotel operates a centralized air conditioning system in certain guest rooms, and its operation is adjusted according to seasonal weather conditions and outdoor temperatures. Unfortunately, this may limit individual temperature control, and we fully understand how frustrating and uncomfortable this can be, especially when trying to enjoy a restful night's sleep. Please accept our sincere apologies for the inconvenience this caused. We understand that maintaining a comfortable room temperature is essential to a pleasant and relaxing stay. Your feedback is extremely valuable to us, and we will share your concerns with our relevant departments to carefully review the operation of our air conditioning system and explore possible improvements to enhance our guests' comfort. We sincerely appreciate your understanding and hope that this experience will not discourage you from choosing our hotel again in the future. It would be our pleasure to welcome you back to ibis Ambassador Seoul Insadong and provide you with a more comfortable and enjoyable stay on your next visit to Seoul. We wish you continued health and happiness. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed our clean and modern facilities, convenient location, and easy access to many of Seoul's popular attractions. We are especially pleased to know that our staff made such a positive impression during your stay. Your kind compliments mean a great deal to our entire team and motivate us to continue providing warm and attentive service. It is truly rewarding to hear that you would gladly stay with us again. We will continue doing our utmost to ensure an even more comfortable and memorable experience on your next visit. We sincerely look forward to welcoming you back to our hotel. We wish you continued health and happiness. Thank you once again. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Mr. Ace B., Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul’s royal palaces and Myeong-dong. First of all, we sincerely appreciate you taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you had an overall pleasant stay and were satisfied with our hotel facilities. However, we are truly sorry to learn that the air conditioning in your room did not provide a comfortable temperature, which affected the quality of your sleep. We fully understand how important a comfortable room temperature and a restful night's sleep are during your travels. Please accept our sincere apologies for the inconvenience and discomfort you experienced. Your feedback is very important to us, and we will share your comments with our relevant departments to review our air conditioning system and explore ways to provide a more comfortable environment for our guests. We sincerely appreciate your understanding and hope that this experience will not discourage you from visiting us again. It would be our pleasure to welcome you back and provide you with a more comfortable and enjoyable stay in the future. We wish you continued health and happiness. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your valuable feedback with us. We sincerely apologize for the discomfort caused by the room temperature during your stay. Our hotel operates a central air conditioning system in certain guest rooms, which may limit individual temperature adjustments depending on the season and operating conditions. We deeply regret that this caused you inconvenience and affected your comfort. Your feedback is greatly appreciated and will be shared with the relevant departments as we continue seeking ways to improve our guests' comfort. We will continue doing our utmost to provide a more pleasant and comfortable stay for all our guests. We sincerely hope to have the opportunity to welcome you again on your next visit to Seoul. We wish you continued health and happiness. Thank you once again. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Ms. Elena B., Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul's royal palaces and Myeong-dong. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, which allows guests to easily explore Seoul's historical landmarks and cultural attractions on foot. We also sincerely appreciate your kind compliments regarding the cleanliness and maintenance of our hotel. However, we are sorry to learn that the bathroom felt a little small during your stay. We understand that a comfortable and spacious environment is important, and we truly appreciate your honest feedback. Your comments will be shared with our relevant departments as we continue striving to improve our guests' overall experience. We sincerely hope that you enjoyed your time in Seoul and look forward to welcoming you back to our hotel in the future. Wishing you continued health and happiness. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your valuable feedback following your stay with us. We sincerely apologize for the inconvenience you experienced with the air conditioning system. Regarding the air conditioning issue you mentioned, we will carefully inspect the room to identify and address any problems and make every effort to prevent similar issues from occurring in the future. We truly appreciate you choosing to stay with us during your visit to Seoul. We wish you continued health and happiness. Thank you once again. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your valuable feedback following your stay with us. We especially appreciate your comments regarding our breakfast service. Your suggestions regarding the addition of chicken dishes and improvements to our egg selections will be shared with the relevant department for further review and improvement. We will continue striving to enhance our services and provide a more satisfying experience for all our guests. We wish you continued health and happiness. Thank you once again. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your valuable feedback following your stay with us. We sincerely apologize for any inconvenience you may have experienced during your stay. We will carefully review your comments with the relevant departments and continue striving to improve our services to ensure a more comfortable and pleasant experience for all our guests. We wish you good health and happiness and hope to have the pleasure of welcoming you again in the future. Thank you once again. Best regards, James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for your positive feedback and for giving our hotel such a high rating. Our entire team is always dedicated to providing the best possible service and a comfortable environment for all our guests. We will continue to put ourselves in our guests' shoes and strive to provide even warmer and friendlier service. We wish you continued health and happiness. Thank you once again. Best regards, James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeongdong. Thank you very much for your positive feedback and for taking the time to share your experience with us. Our entire team is always dedicated to providing the best possible service and a comfortable environment for all our guests. We will continue striving to improve our services and ensure that we meet and exceed your expectations on your future visits. We wish you good health and happiness, and we look forward to welcoming you again. Thank you. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share such a wonderful and detailed review following your stay with us. Our entire team is always committed to providing thoughtful and attentive service by putting ourselves in our guests' shoes and doing our utmost to ensure a comfortable and pleasant stay without any inconvenience. We also sincerely appreciate your kind comments and detailed description of our hotel's convenient location and nearby attractions. Your thoughtful feedback will certainly be valuable to other travelers planning their visit to Seoul. Above all, we truly hope that the care and assistance provided by our team contributed to making your trip to Seoul a happy and memorable experience. Your warm words of appreciation mean a great deal to all of us and serve as wonderful encouragement to continue delivering exceptional hospitality. We wish you continued good health and happiness, and we sincerely look forward to welcoming you back in the future. Thank you once again for choosing our hotel. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong