Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.8/5 1,352 reviews

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Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

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Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,352 reviews

Customer review rating 5.0/5

Suryadi P. Families - Confirmed reviews ALL

Very very Nice

Dear Suryadi P., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Customer review rating 5.0/5

Nikijuluw M. M. Families - Confirmed reviews ALL

good facility in the room

Dear Nikijuluw M. M., Mr We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Customer review rating 4.5/5

Putu M. N. H. Business - Confirmed reviews ALL

Thank you for the sweet welcoming message, good service and nice foods

Dear Putu M. N. H.,Mrs We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Customer review rating 5.0/5

Hendra Families - Confirmed reviews ALL

The room is not too big but unique, the mattress is a bit hard and the bathroom is not too big but clean. The food is very varied and delicious. The swimming pool is very crowded for children who take swimming courses so we can't enjoy it. The hotel staff is very friendly and helpful. The strategic location we can enjoy the Car free day right in front of the hotel.

Dear Mr. Hendra Thank you very much for taking the time to share your review and experience during your stay with us. We are delighted to hear that you enjoyed the uniqueness of our clean rooms and the friendliness of our always-ready-to-help staff. It was also wonderful to hear that you enjoyed the delicious variety of food in our restaurant and took advantage of our hotel's strategic location to enjoy Car-Free Day right in front of the hotel. We also apologize for the inconvenience you experienced regarding the condition of your mattress and the overcrowded pool area due to children's swimming lessons, which disrupted your relaxing experience. These comments will certainly provide valuable feedback for our management as they evaluate our schedules and pool capacity to ensure that guest comfort remains our top priority. It was an honor to welcome you, and we look forward to providing you with even more comfortable and memorable service and a stay on your next visit. Sincerely, Sugito Adhi Cluster General Manager

Customer review rating 4.5/5

Lintang A. C. R. Families - Confirmed reviews ALL

Had a really lovely stay here for my birthday! ✨ I felt so comfortable, cozy, and genuinely well-rested throughout the stay. The staff were also very responsive and helpful, I had a small issue with the TV remote, and they fixed it super quickly. Really appreciate the warm hospitality and smooth service. It made my birthday staycation feel even more enjoyable. Would definitely come back again and explore more next time!

Dear Lintang A. C. R., Mrs We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Other web-users rate our hotel

  • 130 reviews 8.9/10 Location
  • 567 reviews 8/10 Room
  • 931 reviews 9.4/10 Service
  • 11 reviews 9.2/10 WiFi
  • 518 reviews 9.3/10 Food
  • 286 reviews 8.9/10 Cleanliness
  • 235 reviews 9.3/10 Breakfast
  • 136 reviews 6/10 Comfort

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