Dear Eliza V., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found the room satisfactory and clean. We look forward to welcoming you back again. Warm regards, Janet Guest Experience Executive

Dear Galy J., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, cleanliness, and value. Your kind words about our staff will be shared, as they strive to provide a pleasant experience. We look forward to welcoming you again in the future. Warm regards, Janet Guest Experience Executive

Dear Bertrand P., Thank you for taking the time to share your positive experience during your recent stay with us at ibis budget Singapore Gold. We are delighted to hear that our hotel served as the perfect solution for your one-night transit, and that you found our location convenient for reaching Changi Airport via MRT. It is always our goal to provide modern and functional accommodations that cater to our guests' needs, and we are thrilled that you appreciated the amenities we offer. We are particularly pleased to learn that our early taxi booking service facilitated your timely arrival at the airport. Ensuring a smooth and hassle-free experience for our guests is of utmost importance to us, especially during early departures when public transport may not be available. Your kind words encourage our team to continue delivering exceptional service to all our guests. We hope to have the opportunity to welcome you back in the future, should your travels bring you to Singapore again. Warm regards, Janet Guest Experience Executive

Dear Rajeev M. P., Thank you for sharing your feedback. We are sorry to hear that the traffic noise and the slow hot water flow affected your stay. As our hotel is located near a main road, some ambient traffic noise may be expected. We understand that noise disturbances can affect the quality of your rest, and complimentary earplugs are available at our front desk for guests who are sensitive to noise. Regarding the hot water flow, we encourage guests to inform our front desk of any maintenance concerns during their stay so that our team can promptly investigate and resolve the issue. Your feedback is valuable and helps us continue to improve our services. We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards, Janet Guest Experience Executive

Dear M. L. M., Thank you for your kind feedback regarding your recent stay at ibis budget Singapore Gold. We are delighted to hear that you appreciated our convenient location, which indeed offers easy access to the MRT and nearby amenities such as supermarkets and 7-Eleven. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable experience. Warm regards, Janet Guest Experience Executive

Dear Limchen L., Thank you for sharing your feedback with us. We are pleased to know that you found your stay convenient and comfortable overall. We are sorry to hear about your disappointment regarding the housekeeping service. Daily housekeeping is available for all occupied rooms, while we also place importance on respecting guests’ privacy whenever a “Do Not Disturb” sign is displayed. As part of our sustainability efforts, beds are not made up daily unless requested. Fresh linens are available upon request, and guests may place the linen change card on the bed to indicate their preference for linen replacement. As Singapore is a compact city with land constraints, our rooms and facilities are designed with practicality in mind while still providing the essential comforts for a pleasant stay. We appreciate your understanding and feedback, and it would be our pleasure to welcome you again on your next visit. Warm regards, Janet Guest Experience Executive

Dear KITCHAI P., It is wonderful to hear that you had a comfortable stay and were impressed by our friendly and helpful staff. We are delighted that you enjoyed the breakfast and we appreciate your feedback on the menu. We hope to have the pleasure of inviting you through our doors again. Warm Regards, Teo SK Guest Experience Executive

Dear YUN K. L., Thank you for the positive review rating and your feedback. We are heartened that the hotel is well located for your visit and indeed, is it also conveniently located for travel as the nearest Aljunied MRT station is 8 minutes' walk away. We hope you will think of us the next time you are making a trip to Singapore. Warm Regards, Teo SK Guest Experience Executive