Dear Kunal G., Thank you for sharing your feedback with us. We are pleased to know that you had a generally positive experience during your stay. We understand your comment regarding vegetarian options. Currently, the breakfast selection includes fresh vegetables and fruits among the buffet offerings, while dedicated vegan options are not available. We appreciate your feedback and will take your suggestion into consideration for the future. We hope to have the pleasure of welcoming you back to Novotel Living Almaty Jetisu. Sincerely, Kamalkhan Albina Guest Relations Supervisor of Novotel Living & Ibis Almaty Jetisu

Dear Anup K., Thank you for your kind review and high rating! We are pleased to know that you enjoyed your comfortable stay, our convenient location, and the friendly support of our team. Your feedback is greatly appreciated and will be shared with our colleagues. We look forward to welcoming you again! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Yogesh T. M., Thank you for your kind feedback and for rating your stay so highly. We are very pleased to hear that you found our service helpful and prompt — this is exactly the level of service we strive to provide to all our guests. We truly appreciate your comments and hope to have the pleasure of welcoming you again at Novotel Living Almaty Jetisu. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Aditya B. N., Thank you for sharing your feedback and for highlighting the convenient location and the helpfulness of the team. At the same time, we appreciate your comments regarding room cleaning and water replenishment. Please kindly note that, in line with our eco policy, housekeeping service is provided every three days by default. However, daily cleaning can be arranged upon request at any time. Regarding water, as part of our sustainability approach, rooms are equipped with reusable decanters, and drinking water is available 24/7 from dispensers located on each floor. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide an even more comfortable stay. Sincerely, Kamalkhan Albina Front Office Supervisor ibis and Novotel Living Almaty Jetisu

Dear Saleh A., Thank you for sharing your feedback and for choosing Novotel Living Almaty Jetisu. We are pleased to hear that you enjoyed our convenient location and appreciated the modern, spacious room, as well as your overall experience. At the same time, we regret that you felt the stay did not fully meet your expectations in terms of value for money. Your comment is very important to us, and we will take it into consideration as we continuously work to improve our services and guest experience. We hope to have the opportunity to welcome you again in the future and provide an even better stay. Sincerely, Kamalkhan Albina Front office Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Ansari A., Thank you very much for your message and for your valued loyalty as an Accor Gold member. We sincerely regret that we were unable to provide a complimentary upgrade during your stay. Due to the very high occupancy over your dates, there were unfortunately no rooms available in higher categories to accommodate an upgrade. Please accept our sincere apologies for any disappointment this may have caused. We truly appreciate your loyalty and hope to have the pleasure of welcoming you again soon. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Karan A. V., Thank you for your kind feedback. We are pleased to learn that you enjoyed our location and found your stay to be comfortable. It is also gratifying to know that the complimentary upgrade enhanced your overall experience. We appreciate you choosing to stay with us and look forward to the opportunity to welcome you again in the future! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Rajesh N. S., Thank you for your wonderful feedback. We are truly pleased to know that your stay was both excellent and exceptionally comfortable. Creating a relaxing and enjoyable environment for our guests is our top priority, and it is very rewarding to hear that we were able to meet your expectations. We sincerely appreciate your kind words and are grateful that you chose to stay with us. Your feedback motivates our team to continue delivering high standards of service and comfort. We look forward to the pleasure of welcoming you back for another memorable stay in the future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Pradeep G., Thank you for sharing your positive feedback. We are pleased to know that you found our property well located and comfortable during your stay. It is also gratifying to learn that the room size and facilities met the needs of your family. We sincerely appreciate your comments and look forward to welcoming you and your family again in the future. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Hun S. T., Thank you for your kind feedback. We are delighted to hear that you had a great stay and that our staff were helpful throughout your visit. Your appreciation means a lot to our team. We look forward to welcoming you again in the future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Anzoom K., Thank you for your wonderful feedback. We are truly pleased to know that your stay was both excellent and exceptionally comfortable. Creating a relaxing and enjoyable environment for our guests is our top priority, and it is very rewarding to hear that we were able to meet your expectations. We sincerely appreciate your kind words and are grateful that you chose to stay with us. Your feedback motivates our team to continue delivering high standards of service and comfort. We look forward to the pleasure of welcoming you back for another memorable stay in the future! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Ching W. C., Thank you for your kind review. We are pleased to know that you had a comfortable stay and that you appreciated both our convenient location and the breakfast. Your feedback is truly valued and encourages us to continue maintaining our standards. We look forward to welcoming you again soon! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Martin P. Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. We are sorry to hear about the issues you encountered during breakfast, including the lack of available tables, delays in clearing, and the temperature of the hot dishes. This is certainly not the standard we aim to provide. Your comments have been shared with the relevant departments for immediate review and corrective action. We also regret that the apartment facilities and room condition did not meet your expectations, and that the overall value did not feel competitive. We understand how disappointing this must have been, especially to the extent that you chose to shorten your stay. Please accept our sincere apologies for the inconvenience caused. We appreciate your honest feedback, as it helps us identify areas that require improvement! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Ashish G., Thank you very much for sharing your wonderful feedback. We are delighted to learn that You found the location, service, and comfort to be excellent, and that Your stay with us was very comfortable. It is especially pleasing to know that You enjoyed the breakfast and appreciated our central location with a wide variety of dining options nearby. We are also glad that we could assist with a late check-out and help make Your departure more convenient. Your kind comments are truly appreciated and will be shared with our team as encouragement for their continued dedication. We sincerely hope to have the pleasure of welcoming You back again in the future! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Kumar A. N., Thank you very much for your kind feedback. We are delighted to hear that your group of six, including both families, had a pleasant and comfortable stay with us. It is wonderful to know that everything met your expectations and contributed to an enjoyable experience. Your positive words mean a lot to our team and motivate us to continue providing excellent service. We look forward to welcoming you all again on your next visit! Warm regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Alfadhal M. A., Thank you very much for taking the time to share your feedback. We are pleased to know that you appreciated our convenient location and enjoyed your stay at the hotel. Our team works hard to provide a comfortable and pleasant experience for all our guests, and your comments are truly appreciated. We hope to have the pleasure of welcoming you back again in the future and providing you with another enjoyable stay. Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Michael H., Thank you for taking the time to share your feedback. We appreciate your kind comments regarding the comfortable stay and our convenient location. It is also a pleasure to know that you enjoyed the restaurant next door, the quality of our breakfast, the comfort of your room, and the reliability of the internet. Your observations are very valuable to us, as they help us understand what our guests appreciate most. We look forward to welcoming you again and providing you with another pleasant and comfortable stay. Kind regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Areej A., Thank you very much for taking the time to share such a detailed review. We truly appreciate your comments regarding our location, overall comfort, and the spaciousness of the one-bedroom apartment, as well as the available furniture and equipment. Thank you also for your constructive feedback about the sofa bed and breakfast. Your remarks regarding the bread and the variety of egg options are very valuable to us, and we will certainly take them into consideration as we continue to improve our breakfast offerings to better meet our guests’ preferences. We are especially grateful for your kind words about our team. Your appreciation of Ms. Madina, Mr. Anton, and our colleague from the afternoon shift on January 13 has been shared with them, and it means a great deal to our staff. We are also pleased that you enjoyed the piano performance and the atmosphere it created. Thank you once again for your feedback. We look forward to welcoming you back and providing you with an even more comfortable experience in the future. Kind regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Уважаемый Александр Руденко, Благодарим за высокую оценку! Рады, что Вы оценили удобства и предоставленный сервис. Мы ценим доверие наших гостей, спасибо, что выбираете нас! Будем ждать Вас с нетерпением в нашем отеле! С искренним уважением, Каролина Кашковарова Менеджер по работе с гостями ibis and Novotel Living Almaty Jetisu.