Dear Jessica, Thank you for taking the time to share your feedback with us. We sincerely apologize that our front desk staff appeared too serious during your stay, as our goal is always to make every visitor feel warmly welcomed and at home. We have shared your comment with our team to ensure we bring more warmth and approachability to our daily service. We hope to have the opportunity to welcome you back in the future and provide you with a much friendlier experience. Warm regards, Yossilú Guzmán

Dear George, Thank you for taking the time to share your feedback with us. We are delighted to hear that, overall, you found your stay at the Pullman to be satisfactory and comfortable. We truly appreciate you bringing these specific points to our attention, as they help us improve the guest experience. I would like to sincerely apologize that our concierge services did not meet the expectations set by our promotional materials during your visit. We strive to provide personalized recommendations for exploring the city, and it is clear we missed the mark in this instance. Your comments have been shared with our team to ensure our communication and service delivery are better aligned moving forward. Additionally, thank you for your suggestion regarding potable water access. I have noted your observation that our current information regarding the dispenser in the gym is not being consistently shared at check-in. I will be discussing this with our front desk team to ensure that all guests are clearly informed about the location of this amenity upon arrival. We value your patronage and hope to have the pleasure of welcoming you back for an even more seamless experience in the future. Best regards, Yossilú Guzmán Director of Rooms Division

Dear Amy, Thank you so much for taking the time to share your feedback about your recent stay. We are thrilled to hear that you enjoyed our superb breakfast and that our staff provided you with wonderful service. At the same time, we sincerely apologize for the disturbance caused by the music from the roof bar when you were trying to sleep. We completely understand how important a restful night is, especially on the 14th floor, and we are addressing this with our operations team to better manage noise levels moving forward. We also appreciate you letting us know about the foot pedal on the bathroom waste can; we have already notified our maintenance team to have it repaired right away. Thank you again for your valuable comments. We truly enjoyed having you with us and hope to welcome you back soon for an even more seamless and relaxing stay. Best regards, Yossilú Guzmán Director of Rooms Division

Dear Valerie, Thank you for sharing your feedback with us. We sincerely apologize for the concerns regarding your billing and the delay in addressing them. Please be assured that we take matters of this nature very seriously. As soon as your message was received, we initiated a thorough and priority review of the records and transactions from your stay. We have just sent you a direct email to address this situation and work together toward a satisfactory resolution. We truly value your patience while we clear up the details of your account. Warm regards Yossilú Guzmán Director of Rooms Division

Dear William, Thank you so much for taking the time to share such a wonderful and detailed review of your week-long stay with us at the Pullman Lima Miraflores! We are absolutely thrilled to hear that your family had the best experience. It is fantastic to know that Janet and Anthony went above and beyond to ensure your accommodations were perfect and to help you navigate our beautiful neighborhood, customs, and local dining spots. We are also delighted that you enjoyed our prime location in Miraflores, just steps from the ocean and surrounded by the best restaurants and shops. And as true breakfast foodies, we are so glad our morning buffet hit the spot! I will make sure to pass along your special praise to Jose Luis and the entire Breakfast Team; they take great pride in delivering first-class service and a delicious variety every morning, and your kind words will mean the world to them. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back to Lima very soon! Warm regards, Yossilú Guzmán Director of Rooms Division

Dear Nevel, Thank you so much for your wonderful review! We are thrilled to hear that everything was to your liking during your stay. Our team works hard to provide the best possible experience, and your kind words are the greatest reward for our efforts. We look forward to the pleasure of welcoming you back very soon. Warm regards, Yossilú Guzmán Director of Rooms Division

Dear Lisa, Thank you so much for taking the time to share such a lovely review! It truly brightened our day to read your words. We are thrilled to know that you appreciated our fantastic location and that the breathtaking views added that extra special touch to your stay. Providing a comfortable and scenic retreat is always our goal. Above all, reading your praise for our food and service means the world to our entire team, as we strive every single day to deliver unforgettable hospitality experiences. It was an absolute pleasure having you with us, and we cannot wait to welcome you back for another exceptional stay in the near future. Warm regards, Yossilú Guzmán Director of Rooms Division

Dear Angela, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yossilú Guzmán Director of Rooms Division

Dear Deborah, Thank you so much for the wonderful review! We are thrilled to hear that you had such a great stay with us. There is nothing better than waking up from a comfy bed, enjoying a high-pressure shower, and fueling up with a fresh breakfast buffet to start the day right. More than anything, our team will be delighted to know their friendly service made you feel welcome. We love making our guests feel at home! We can't wait to host you again the next time your travels bring you back to town. Best regards, Yossilú Guzmán Director of Rooms Division

Dear Mr. B., Thank you for bringing this to our attention. I sincerely apologize for the unacceptable issue with your room's restroom and for our lack of immediate follow-up. This is definitely not the standard of service we aim to provide. Please be assured that I am reviewing this with our team to ensure our communication and maintenance protocols are strictly followed moving forward. We appreciate your feedback and hope to have the opportunity to welcome you back for a much better experience. Sincerely, Yossilú Guzmán Director of Rooms Division

Dear Mr. Chong, Thank you very much for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced with the water temperature upon your arrival, especially after a late check-in. We completely understand how frustrating this must have been after a long journey. Please be assured that I have shared your comment directly with our Maintenance Manager to inspect the water system and ensure this does not happen again. Your comfort is our top priority. We hope to have the opportunity to welcome you back in the future to provide you with the flawless and seamless stay you deserve. Sincerely, Yossilú Guzmán Director of Rooms Division

Dear Peter, Thank you very much for sharing your experience. We are deeply relieved to hear that our team assisted you swiftly and efficiently when your wife needed medical attention, as our guests' well-being is always our top priority. It is a true honor to know that Pullman was your best stay during your two weeks in Peru. We look forward to welcoming you both back in the near future under much happier circumstances. Best regards, Yossilú Guzmán Director of Rooms Division

Dear John: Thank you so much for taking the time to share your lovely review following your recent stay with us. We are absolutely thrilled to hear that our team members made a warm and helpful impression on you. Providing exceptional hospitality is what we strive for every day. It is also wonderful to know that you found your room to be clean and comfortable, and that you thoroughly enjoyed our breakfast offerings. Your kind words are a great motivation for all of us, and we look forward to the pleasure of welcoming you back for another fantastic experience in the future. Warm regards, Yossilú Guzmán Director of Rooms Division

Dear Sandra: Thank you for sharing your feedback regarding your recent stay with us. I am very sorry to hear about the inconvenience you experienced with the toilet on your first night. However, I am glad to know that our front desk team responded quickly and sent someone to resolve the issue immediately. We always strive to address any unexpected matters promptly to ensure our guests' comfort. We appreciate your patience and look forward to welcoming you back in the future for a completely seamless stay. Warm regards, Yossilú Guzmán Director of Rooms Division

Dear Alexandre: Thank you for taking the time to share your review. I am glad to hear that you enjoyed our excellent breakfast, found the beds to be comfortable, and appreciated our great location. However, I sincerely apologize for the frustration and disappointment caused by the charge for the water bottles. I completely understand your perspective, and I am truly sorry that we did not proactively inform you about the complimentary water filtration options available in our gym. We want to ensure our guests can easily stay hydrated, and it is clear we missed the opportunity to guide you better in this instance. I have shared your feedback with our front desk team to ensure we are much more clear and helpful with this information upon check-in. We truly appreciate your honest feedback, as it helps us improve, and we hope to have the chance to welcome you back for a more seamless experience in the future. Warm regards, Yossilú Guzmán Director of Rooms Division

Dear Luca, Thank you for sharing your feedback. I sincerely apologize that your experience in our Junior Suite and the view did not meet your expectations, and that you found our pool hours and bar drinks disappointing. Furthermore, I deeply regret the inconvenience regarding your breakfast box. As a valued Diamond Member, you should have experienced the highest level of care, and we will immediately review this situation with our team. We appreciate your loyalty and your constructive comments, which help us improve. We hope you will grant us the opportunity to welcome you back in the future for a flawless experience. Best regards, Yossilú Guzmán Director of Rooms Division

Dear John, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a fantastic stay and that our team provided you with first class hospitality. Your kind words mean the world to us and serve as a great motivation. We would be delighted to welcome you back for another amazing experience in the near future! Warm regards, Yossilú Guzmán Director of Rooms Division