Thank you for sharing your honest feedback about Mercure Almaty City Center. We are pleased to hear that you enjoyed our convenient location, the restaurants in the neighborhood, and the friendliness of our team. At the same time, we sincerely apologize that the condition and cleanliness of the room did not meet your expectations. We take your comments regarding the bedsheets, carpets, and the overall need for deeper cleaning and renovation very seriously. Your feedback will be shared with our Housekeeping and Engineering teams for further review and necessary action. We truly appreciate you bringing these points to our attention. We hope to have the opportunity to welcome you again and provide you with a more comfortable and enjoyable experience. Kind regards, Mercure Almaty City Center Team

Thank you very much for your thoughtful review of Mercure Almaty City Center! We are delighted to hear that you enjoyed our convenient location, cleanliness, and especially our Spa area. It is also wonderful to know that our team made you feel welcome with their helpful and friendly service, and that you found the booking process straightforward. We truly appreciate your suggestion regarding a live cooking station for omelettes and eggs at breakfast. We understand how such a service can add a special touch to the breakfast experience, and we will be happy to share your feedback with our Food & Beverage team for consideration. Thank you once again for choosing Mercure Almaty City Center. We hope to have the pleasure of welcoming you back on your next visit to Almaty! Kind regards, Mercure Almaty City Center Team

Thank you very much for your wonderful review of Mercure Almaty City Center! We are delighted to hear that you enjoyed our fantastic central location, comfortable and well-maintained rooms, and the welcoming atmosphere of the hotel. It is especially pleasing to know that our friendly and professional team contributed to making your stay so pleasant. We are glad that our location made it easy for you to explore Almaty and enjoy the many cafés, restaurants, and attractions nearby. Thank you for your kind recommendation! We truly appreciate your choosing Mercure Almaty City Center and look forward to welcoming you back on your next visit. Kind regards, Mercure Almaty City Center Team

Thank you very much for your kind review of Mercure Almaty City Center! We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. It is especially wonderful to know that you found our entire team professional and attentive. Your kind words are a great motivation for all of us. We look forward to welcoming you back to Mercure Almaty City Center on your next visit to Almaty! Kind regards, Mercure Almaty City Center Team

Thank you for taking the time to share such detailed feedback about your stay at Mercure Almaty City Center. We are pleased to know that, despite the issues you encountered, our team was able to address and resolve the problems during your stay, and we truly appreciate your understanding. We sincerely apologize for the inconvenience caused by the lack of hot water on your first day, the blocked sink, and the difficulty controlling the air conditioning. We also take note of your comment regarding the timing of the room cleaning. We understand that having housekeeping service as late as 6 p.m. can be inconvenient, and we will share your feedback with the relevant team. Thank you for recognizing our staff’s efforts to resolve the issues and for giving us the opportunity to make things right. We hope to welcome you again and provide you with a smoother and more comfortable experience next time. Kind regards, Mercure Almaty City Center Team

Thank you for taking the time to share such detailed feedback about your stay at Mercure Almaty City Center. We are pleased to hear that you enjoyed our spacious and comfortable rooms, breakfast, central location, and the genuine helpfulness of our team. It is also great to know that you found the hotel selection experience through the app convenient. At the same time, we sincerely apologize for the inconvenience caused by the centrally controlled air conditioning and the need to contact Reception several times. We understand how frustrating this can be, especially when it affects the quality of your sleep. We are also sorry that the pillows were not comfortable for you. Your comments have been noted and will be shared with the relevant teams. Thank you as well for your observations regarding towels and linen changes. We appreciate your suggestion about providing place cards or similar options to allow guests to indicate their preferences. We will certainly take this into consideration as we continue improving our sustainability practices and guest experience. We hope to have the pleasure of welcoming you again and providing you with a more restful and seamless stay next time. Kind regards, Mercure Almaty City Center Team

Thank you for your wonderful review of Mercure Almaty City Center. We are delighted to hear that you enjoyed our convenient location, had a comfortable stay, and found our team friendly and helpful. A special thank you for recognizing Tamirlan for his excellent service. We will be sure to share your kind words with him—it will certainly make his day. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Kind regards, Mercure Almaty City Center Team

Thank you for your kind review of Mercure Almaty City Center. We are delighted to hear that you enjoyed our convenient location, comfortable room, delicious breakfast, and the modern condition of our rooms. Your positive feedback is truly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another enjoyable stay in Almaty. Kind regards, Mercure Almaty City Center Team

Thank you for your wonderful review and for choosing Mercure Almaty City Center. We are delighted to hear that you enjoyed your stay and appreciated our friendly and professional team, as well as our breakfast and the overall quality of the hotel. A special thank you for recognizing Chingis at the Front Desk. We will be delighted to share your kind words with him. It is always rewarding to know that our team members made a positive impact on our guests' experience. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Kind regards, Mercure Almaty City Center Team

Thank you for your kind review of Mercure Almaty City Center. We are delighted to hear that you enjoyed our convenient location, spacious and clean room, and the attentive service provided by our team. Your positive feedback is truly appreciated and motivates us to continue delivering memorable experiences to our guests. We look forward to welcoming you back for another pleasant stay in Almaty. Kind regards, Mercure Almaty City Center Team

Thank you for sharing your feedback regarding your stay at Mercure Almaty City Center. We sincerely apologize that the room cleaning did not meet your expectations. Cleanliness and comfort are very important to us, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Mercure Almaty City Center Team

Dear Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed your stay and appreciated our modern and comfortable hotel. We truly look forward to welcoming you again at Mercure Almaty City Center. Best regards, The Mercure Almaty City Center Team

Dear Guest, Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our central location, clean rooms, welcome amenities, and that your stay was comfortable overall. At the same time, we sincerely apologize for the misunderstanding regarding the breakfast inclusion and for not being able to offer your preferred beverage at the restaurant. Your comments have been shared with the relevant teams for review and improvement. We truly appreciate your feedback and look forward to welcoming you again at Mercure Almaty City Center. Best regards, The Mercure Almaty City Center Team

Dear Guest, Thank you for your wonderful feedback and for choosing Mercure Almaty City Center for the third time. We are delighted to hear that you continue to enjoy our location, rooms, and the hospitality of our team. Your kind words about our staff mean a lot to us, and we truly appreciate your continued trust and loyalty. We look forward to welcoming you back again very soon. Best regards, The Mercure Almaty City Center Team

Dear Guest, Thank you for your continued trust and for your wonderful feedback about our rooms, service, gym, and breakfast. We are truly delighted to know you enjoy your stays with us. At the same time, we sincerely apologize for the inconvenience regarding the billing. This is certainly not the experience we aim to provide. Your comment has been shared with the team for review to ensure such situations are handled correctly in the future. We truly appreciate your feedback and look forward to welcoming you again at Mercure Almaty City Center. Best regards, The Mercure Almaty City Center Team

Dear Guest, Thank you for your kind feedback. We are pleased to hear that you enjoyed our convenient location, clean and comfortable rooms, as well as the friendliness of our front office and housekeeping teams. We look forward to welcoming you again at Mercure Almaty City Center. Best regards, The Mercure Almaty City Center Team

Dear Guest, Thank you very much for your kind feedback and recommendation. We are delighted to hear that you enjoyed the comfort of your room, the cleanliness, our breakfast, and the friendliness of our team. At the same time, we sincerely apologize for the issue you experienced with the water. The discoloration of the water occurred due to a temporary technical issue while transitioning our system from winter to summer mode. This situation has since been addressed by our technical team. We truly appreciate your recommendation and look forward to welcoming you and your colleagues again at Mercure Almaty City Center. Best regards, The Mercure Almaty City Center Team

Dear Guest, Thank you for your lovely feedback. We are delighted to hear that you enjoyed our amazing location, comfortable rooms, and the helpfulness of our team. We truly appreciate your kind words and look forward to welcoming you again at Mercure Almaty City Center. Best regards, The Mercure Almaty City Center Team

Lieber Gast, vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie unser Personal und die zentrale Lage geschätzt haben. Wir freuen uns darauf, Sie bald wieder im Mercure Almaty City Center begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Mercure Almaty City Center Team