Ibis Darwin Airport Hotel 3.5 stars

Customer review rating (ALL Rating) 3.5/5 74 reviews

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Hotel location

Ibis Darwin Airport Hotel

2 Henry Wrigley Drive
820 Darwin
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  74 reviews

Customer review rating 3.0/5

Ann B. Families - Confirmed reviews ALL

Found the rooms extremely small. Bathroom lights were automatic and if you had to get up during the night took far too long to go out (about 10-15 minutes) and the noise from fan was too loud. Went to the Poolhouse Bar & Kitchen and was very disappointed. Food was extremely slow in coming out and then we had to remind them about one missing dish. When ordering staff were serving food or just standing but no-one to take orders at the bar until we asked. There was a queue waiting behind us. Also didn't have the wine we wanted either so had to change. Overall for the cost both for the room and the meal we had it was extremely disappointing.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Warmest regards, Akash Jasani  Asst. Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 2.5/5

Timothy B. Solo - Confirmed reviews ALL

Only 1 restaurant open and 1 person serving at the other over meal time when busy long waits

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Warmest regards, Akash Jasani  Asst. Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 3.5/5

Jason E. Friends - Confirmed reviews ALL

Well located to athletics track, comfortable bed, loud neighbours and loud exit door. Easy check in and check out, overall good service,

Dear Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you found the hotel well located for the athletics track, enjoyed a comfortable bed, and experienced smooth check-in and check-out along with good overall service. At the same time, we are sorry to learn that noise from neighbouring rooms and the exit door impacted your comfort. Please accept our apologies for the disturbance experienced during your stay. Your comments have been noted and shared with the relevant teams for review, as we continuously work to improve the overall guest experience. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more restful stay in the future. Warm regards, Prateek Front Office Assistant Manager

Customer review rating 1.5/5

Stewart B. Solo - Confirmed reviews ALL

Recently stayed at Ibis Darwin Airport and unfortunately the experience was disappointing. The rooms were extremely cramped, and the bathroom light/exhaust fan runs on a timer, meaning it stays on for 10 minutes after use — very annoying late at night. Dinner at the Pool House Bar & Kitchen was equally underwhelming. Despite paying premium prices, there was no table service, long waits at the bar, and the staff seemed overwhelmed. The share plates were small and overpriced, and one dish was completely forgotten until we chased it up ourselves. Over $80 for 3 small share plates and 2 glasses of wine felt excessive for the quality and service received. It’s a shame because my previous stay a couple of years ago was excellent. Since the amalgamation of the Accor airport hotels, standards seem to have dropped significantly. The only real highlight was the pool. Overall, you’ll likely get far better value staying in town, even after paying for taxis.

Dear Mr. B., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent stay did not meet the expectations set by your previous experience with us. We sincerely apologize for the inconvenience caused by the room layout, bathroom fan timer, and especially your dining experience at Pool House Bar & Kitchen. This is certainly not the level of service we aim to provide, and we understand your frustration regarding the delays, missed dish, and value for money. Your feedback is very important to us, and we will be sharing your comments with our management and restaurant teams as we continue working to improve our service and guest experience. We do appreciate your honest feedback and are pleased to hear you still enjoyed the pool. We hope we may have the opportunity to restore your confidence in us in the future. Warm regards, Novotel, Mercure and Ibis Team.

Customer review rating 4.0/5

Bianca B. Families - Confirmed reviews ALL

While the Ibis was centrally located for us and meant we didn't need to hire a car, it was a very small room. We also were disappointed that the noise level during the early hours in the morning due to other guests. As our room was on the end of the building the door to enter/exit was extremely loud. I feel that the rooms could be more noise proof to allow guests to sleep in or not hear everyone in the mornings leaving their room. The staff were super helpful and the facilities were amazing. We would love to come back and stay at the Mecure next time.

Dear Bianca B., Thank you for taking the time to share your detailed feedback and for your positive comments regarding our team, cleanliness, and hotel facilities. We are pleased to hear you found our location convenient and appreciated the service provided by our staff, including housekeeping. We also appreciate your comments regarding the room size and the noise experienced from other guests and the door near your room. We are sorry this impacted your comfort and restful sleep. Your suggestion regarding improved soundproofing has been noted and will be shared with the relevant team for future consideration. Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future. Kind regards, The Ibis Team

Other web-users rate our hotel

  • 82 reviews 8.5/10 Location
  • 139 reviews 4.2/10 Room
  • 86 reviews 6.5/10 Service
  • 86 reviews 2.9/10 Comfort
  • 62 reviews 4.8/10 Cleanliness
  • 34 reviews 5.5/10 Value
  • 29 reviews 9/10 Pool
  • 22 reviews 8.4/10 Breakfast

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