Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Warmest regards, Akash Jasani  Asst. Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Dear Mr L., Thank you very much for your wonderful feedback and for rating your experience with us 100/100. We are delighted to hear that you enjoyed your stay and found our hotel a beautiful spot. It is especially pleasing to know that you were satisfied with the condition and maintenance of the property, as well as our team, accommodation, and overall service. Your perfect scores and 10/10 recommendation mean a great deal to our team. We are also grateful for your loyalty to Accor and Accor Vacation Club. Thank you again for your kind words and for choosing to stay with us. We are thrilled to hear that you will definitely be back, and we look forward to welcoming you again for another excellent stay. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Mr T., Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear that you found your room comfortable, clean, and suitable for your needs. We also appreciate your positive comments regarding our team and the Wi-Fi. I’m sorry, however, that you experienced a delay of more than 10 minutes during check-in and that the check-out process was inconvenient due to the lack of a dedicated key drop box. I understand how frustrating this can be, particularly when you are looking to rest during the day. Your comments have been shared with the Front Office team as we continue to look for ways to make the arrival and departure experience more efficient. We also appreciate your understanding regarding the housekeeping noise. We will continue to remind our team to be mindful of noise levels, particularly during quieter periods. Thank you again for your valuable feedback and for your continued support as an ALL Silver member. We hope to have the pleasure of welcoming you back and providing you with an even smoother experience next time. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Mr B., Thank you very much for taking the time to share your wonderful feedback and for rating your stay 100/100. We are delighted to hear that you found our location very convenient for your overnight stay in Darwin and that you were consistently impressed with the service provided by our team. It is especially pleasing to know that you were satisfied with your accommodation, cleanliness, check-in, check-out, Wi-Fi, and overall experience. We would also like to sincerely thank you for recognising Prita from our restaurant team. We are thrilled to hear that she is always helpful and attentive. Your kind words will certainly be shared with Prita and the wider team as recognition of her excellent service. Thank you again for your continued support and loyalty to Accor. Your 10/10 recommendation means a great deal to us, and we look forward to welcoming you back on your next visit to Darwin. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Mr D., Thank you very much for your wonderful feedback and for rating your stay 100/100. We are absolutely delighted to hear that your experience with us was “absolute bliss” and that you found our team well trained, professional, and courteous. Your kind words are a fantastic encouragement to everyone, and we are especially pleased to hear that even our housekeeping team made you feel welcome. It is also wonderful to know that you enjoyed all aspects of your stay, including your dinner at The Crocodile. We are thrilled that you enjoyed the pizza and will certainly share your compliments with our food and beverage team. Your perfect scores across accommodation, cleanliness, service, Wi-Fi, sustainability, dinner, bar, and pool are greatly appreciated. We are also delighted that you would recommend us 10/10. Thank you again for choosing to stay with us and for taking the time to recognise our team. We look forward to welcoming you back for another blissful stay in the future. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Mr O., Thank you very much for taking the time to share your excellent feedback and for rating your overall experience 100/100. We are delighted to hear that you enjoyed our convenient location, excellent facilities, and the service provided by our team. It is wonderful to know that you had such a positive experience during your business stay and that you are enjoying the Accor ALL App and your loyalty benefits as an ALL Gold member. We also appreciate your constructive feedback regarding the cleanliness of the room. While we are pleased with your 90/100 rating, we understand that attention to detail is important, and we will share your comments with our housekeeping team to ensure we continue to maintain our high standards. Thank you again for your continued loyalty to Accor and for recommending us 10/10. We look forward to welcoming you back for another top experience on your next visit. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Ms J., Thank you for taking the time to share your feedback following your recent stay with us and for rating your overall experience 80/100. We are pleased to hear that you found your room clean and comfortable and that you enjoyed the service provided by our lovely team. Your positive comments are greatly appreciated and will be shared with our staff. We also acknowledge your feedback regarding the distance between your room and the pool area, as well as your 70/100 rating for check-in. We understand that convenience and a smooth arrival are important, and we will continue to look for ways to improve the experience for our guests. Thank you again for choosing to stay with us and for recommending us 8/10. We hope to have the pleasure of welcoming you and your partner back for an even more enjoyable stay in the future. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear S., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our location, pool and bar area. I sincerely apologise that you were not advised about the distance to your room and the lack of lift access, and that you had to manage your luggage yourselves. We understand how difficult this would have been, and we will remind our team to provide better assistance and information to guests during check-in. We also appreciate your comments regarding the room and balcony light, and will have these concerns reviewed. We hope to have the opportunity to provide you with a more comfortable experience next time. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Mr B., Thank you for taking the time to provide such detailed feedback following your recent stay with us. I am pleased to hear that you found our location convenient for your short stopover and that you found the booking process through the Accor ALL App easy. However, I sincerely apologise that your arrival and check-in experience fell well below the standard we aim to provide. In particular, I understand your frustration after completing the pre-check-in process in advance, only to experience delays at reception. The purpose of pre-check-in is to make the arrival process quicker and more convenient, and I am sorry that we did not deliver on this occasion. Your comments regarding the handling of the reception queue and the lack of clear or accurate directions to your room are also well noted. I am pleased that a member of our team was able to assist you with finding your room, but I acknowledge that you should not have had to rely on this. We will review your feedback with the Front Office team, with particular attention to managing pre-arrivals, queue awareness, and providing clear directions to our guests. We are also sorry that the accommodation, cleanliness, team service, and departure experience did not meet your expectations. Your overall rating and 5/10 recommendation are disappointing for us, but your honest feedback gives us an opportunity to improve. Thank you again for bringing these matters to our attention and for your loyalty as an ALL Classic member. We hope to have the opportunity to provide you with a much smoother and more welcoming experience should you stay with us again. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Mr H., Thank you for taking the time to share your feedback following your recent stay with us and for rating your overall experience 80/100. We are pleased to hear that your late-evening check-in went smoothly and that you found your room clean, tidy, and well maintained. It is also wonderful to see that you rated our team, check-out, Wi-Fi, and cleanliness 100/100. We are sorry, however, that the bathroom sensor light and noisy fan affected your comfort. We understand how disruptive these features can be, particularly when trying to rest at night, and we appreciate you bringing them to our attention. Your comments will be shared with our maintenance team so we can review these concerns and look for improvements. Thank you again for your honest and constructive feedback, as well as your continued loyalty as an ALL Gold member. We hope to welcome you and your partner back and provide an even more comfortable stay next time. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Ms M., Thank you very much for your wonderful feedback and for rating your overall experience 100/100. We are absolutely delighted to hear that you found your stay comfortable, peaceful, and easy to get around, and that you enjoyed the comfort of your room. It is especially pleasing to know that our team made such a positive impression and that you found our service incredible. Your perfect scores across all areas of your stay, including check-in, accommodation, cleanliness, our team, check-out, Wi-Fi, and sustainability, are a fantastic compliment to everyone at the hotel. Thank you also for your 10/10 recommendation. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back for another incredible experience. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Ms S., Thank you very much for your wonderful feedback and for rating your overall experience 100/100. We are delighted to hear that you enjoyed another comfortable stay with us and that our team made you feel so welcome. It is particularly wonderful to hear your kind words about Michelle from our Reservations team and her ongoing assistance and patience with your bookings. We are also pleased that Julian and the team member who welcomed you at check-in provided such a professional and welcoming experience. Your recognition of our team members is greatly appreciated and will certainly be shared with them. Your perfect scores across all areas of your stay, along with your 10/10 recommendation of both the hotel and the ALL loyalty programme, mean a great deal to us. Thank you for your continued loyalty as an ALL Gold member. We truly value your ongoing support and look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Dear Norris, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our pool area and found our team and Wi-Fi satisfactory. I’m sorry that the room size and bedding arrangements did not meet your expectations, particularly given the rate paid. We appreciate your comments and will take them into consideration as we continue to improve our guest experience. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport