Thank you, Liz, for your wonderful feedback and for rating your stay 100/100. We’re delighted to hear that you had a perfect stay and that our team made such a positive impression. Your kind words mean a lot to us, and I’ll be sure to share your feedback with the team. We also appreciate your comments regarding the booking process and will keep them in mind as we continue to improve the guest experience. Thank you for choosing ibis Darwin Airport. We look forward to welcoming you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Michael, Thank you for taking the time to share your feedback. I’m very sorry that your stay did not meet the standard we aim to provide. I sincerely apologise for the experience you had on arrival, particularly the lack of assistance with your luggage and access to the rear door. This is not the level of service we expect from our team, and I understand how frustrating this would have been after arriving at the hotel. I’m also concerned to hear about the condition of your room, the room temperature, the cleanliness and your experience with the fire alarm. We take these comments seriously and will be following up with the relevant teams to ensure these matters are addressed. I’m pleased to see that you felt well recognised as an ALL Gold member and that you were satisfied with the loyalty programme. However, this does not take away from the shortcomings during your stay. We genuinely appreciate your feedback as it highlights areas where we need to improve. I hope we have the opportunity to provide you with a much better experience on a future visit. Warm regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Dear Paul, Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced, particularly with the airport shuttle, luggage assistance, room cleanliness, and air conditioning. We understand how frustrating it would have been to wait at the airport for such an extended period, and we apologise that the arrival and departure assistance did not meet the level of service you expected. Your comments regarding the shuttle and security team have been shared with the relevant departments for review and follow-up. We also apologise that your room was not presented in the condition it should have been and that the air conditioning was not running prior to your arrival. We appreciate your positive feedback regarding your ALL recognition and loyalty programme experience, and we hope to have the opportunity to provide you with a much better experience on a future stay. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Dear Craig, Thank you for taking the time to share your feedback. I’m sorry to hear that your stay fell well short of your expectations. We sincerely apologise for the issues you experienced with cleanliness, room comfort, noise, waiting times and the dining experience. Your comments are concerning, and we will share them with the relevant teams for review and improvement. We appreciate your feedback and hope we have the opportunity to provide you with a much better experience in the future. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Beverly, Thank you for your wonderful feedback! We’re delighted to hear you found your room clean and quiet and that it was a comfortable and convenient stay before your flight. It’s great to know we met all your expectations. We look forward to welcoming you back again on your next visit to Darwin! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Kerryn, Thank you for your feedback. I’m very sorry that the hotel alarms went off throughout the night and disrupted your sleep. We understand how frustrating this would have been, particularly when staying with us for business. We appreciate your positive feedback regarding our breakfast, Wi-Fi, accommodation and team. We’ll also ensure your concerns about the alarms are shared with the relevant team for review. We apologise for the disruption and hope to provide you with a more peaceful stay next time. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Thank you, R., for taking the time to provide such detailed feedback. I’m sorry that your stay was below expectations, particularly with the digital access card and the lack of ABC TV channels. I understand how the flashing green and red lights could be confusing, especially when the access instructions were not clear. We will review how this is explained to guests at check-in to ensure the process is much clearer. I’ve also noted your feedback regarding the Wi-Fi speed and TV channel availability. We appreciate you bringing these matters to our attention, as this helps us identify areas where we can improve. I hope we have the opportunity to provide you with a better experience on a future stay. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Michael, Thank you for your feedback, and I’m sorry for the frustration caused during your recent stays with us. I apologise that your parking receipt was not provided as requested and that you had to follow up without receiving the promised email. We also take your comments regarding communication and front desk service seriously. I’ll share your feedback with the team so we can improve the way we handle these requests. We appreciate you choosing to stay with us and hope we can provide a smoother experience on your next visit. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Robert, Thank you for your detailed feedback. We’re pleased to hear you found the airport shuttle convenient and our team helpful. We’re sorry for the inconvenience caused by the ongoing works and the limited amenities during your stay. We also appreciate your feedback regarding the room size and Wi-Fi speed, and will share this with the relevant teams. We hope to welcome you back again and provide you with a more comfortable experience. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear D., Thank you for your feedback. We’re pleased to hear you found our staff polite, your room comfortable, and the room clean. I apologise for the delay in assisting with your luggage and for the wait at reception. We also appreciate you bringing the pool closing time to our attention, and we’ll review this with the team. Thank you again, and we hope to welcome you back soon. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Jona, Thank you for taking the time to share your detailed feedback. I sincerely apologise for the cleanliness issues, musty smell in the room, and the experience you had when changing rooms. This is certainly not the standard we aim to provide. I’m also very sorry about your dining experience, particularly receiving the fish undercooked and the cauliflower steak burnt. I have shared your feedback with the relevant teams for immediate review. We appreciate you bringing these concerns to our attention and hope we can provide you with a much better experience in the future. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Geoffrey, Thank you for your wonderful feedback! We’re delighted that our airport location and town shuttle suited your travel plans, especially for your late arrival and early departure. It’s great to hear everything was as expected, and we hope to welcome you back again on your next visit. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Michael, Thank you for your wonderful feedback! We’re delighted to hear you found our team welcoming and competent, and that you enjoyed the clean rooms and good value. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Vanessa, Thank you for your lovely feedback! We’re pleased to hear you felt warmly welcomed and found the accommodation comfortable and convenient for your overnight stay. We look forward to welcoming you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Aron, Thank you for your wonderful feedback! We’re delighted to hear you had a comfortable stay and enjoyed the hospitality from our team. We also appreciate your feedback regarding the Wi-Fi and will take this into consideration as we continue to improve. We look forward to welcoming you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…