Ibis Darwin Airport Hotel 3.5 stars

Customer review rating (ALL Rating) 3.5/5 76 reviews

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Description

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Hotel location

Ibis Darwin Airport Hotel

2 Henry Wrigley Drive
820 Darwin
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  76 reviews

Customer review rating 4.0/5

Paul S. Business - Confirmed reviews ALL

Staff were great but was charged for something I never purchased. Took mulitple calls to sort out.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Warmest regards, Akash Jasani  Asst. Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 2.5/5

Caterina T. Couples - Confirmed reviews ALL

We chose the hotel for its great location and amenities, but had not expected to be woken by what must have been a rat under the refrigerator waking myself and husband believing someone was breaking into the room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Warmest regards, Akash Jasani  Asst. Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 3.0/5

Ann B. Families - Confirmed reviews ALL

Found the rooms extremely small. Bathroom lights were automatic and if you had to get up during the night took far too long to go out (about 10-15 minutes) and the noise from fan was too loud. Went to the Poolhouse Bar & Kitchen and was very disappointed. Food was extremely slow in coming out and then we had to remind them about one missing dish. When ordering staff were serving food or just standing but no-one to take orders at the bar until we asked. There was a queue waiting behind us. Also didn't have the wine we wanted either so had to change. Overall for the cost both for the room and the meal we had it was extremely disappointing.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Warmest regards, Akash Jasani  Asst. Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 2.5/5

Timothy B. Solo - Confirmed reviews ALL

Only 1 restaurant open and 1 person serving at the other over meal time when busy long waits

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Warmest regards, Akash Jasani  Asst. Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 3.5/5

Jason E. Friends - Confirmed reviews ALL

Well located to athletics track, comfortable bed, loud neighbours and loud exit door. Easy check in and check out, overall good service,

Dear Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you found the hotel well located for the athletics track, enjoyed a comfortable bed, and experienced smooth check-in and check-out along with good overall service. At the same time, we are sorry to learn that noise from neighbouring rooms and the exit door impacted your comfort. Please accept our apologies for the disturbance experienced during your stay. Your comments have been noted and shared with the relevant teams for review, as we continuously work to improve the overall guest experience. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more restful stay in the future. Warm regards, Prateek Front Office Assistant Manager

Other web-users rate our hotel

  • 82 reviews 8.5/10 Location
  • 139 reviews 4.2/10 Room
  • 86 reviews 6.5/10 Service
  • 86 reviews 2.9/10 Comfort
  • 62 reviews 4.8/10 Cleanliness
  • 34 reviews 5.5/10 Value
  • 29 reviews 9/10 Pool
  • 22 reviews 8.4/10 Breakfast

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