Dear Mr N., Thank you for taking the time to share your wonderful feedback following your recent stay at Mantra Pandanas Darwin. We are delighted to hear that you had a very comfortable stay and that you found our team helpful. It is also great to know that you enjoyed our convenient location, with easy access to the city’s attractions. We truly appreciate your perfect scores across all areas of your stay and your kind comments about your experience. Your feedback is a great encouragement to our team, and we are pleased that we could contribute to such a positive visit. Thank you for your loyalty as an ALL-Accor Silver member. We look forward to welcoming you back to Mantra Pandanas Darwin and providing you with another enjoyable stay. Kind regards, Mantra Pandanas Darwin

Dear Christine, Thank you for taking the time to share your feedback following your recent stay at Mantra Pandanas Darwin. We are pleased to hear that you enjoyed our convenient location, the food, and the friendly and helpful service provided by our team. We truly appreciate your positive comments. However, we sincerely apologise for the issues you experienced during your stay. We are sorry that the bathroom in your initial room flooded and that you then encountered a slippery bathroom floor in your replacement room. We understand how inconvenient and disappointing this would have been. We also appreciate your comments regarding the furnishings in our dining and reception areas. Your feedback about the comfort and condition of the seating, as well as the plumbing issues, has been noted and will be shared with the relevant teams for review and consideration. Thank you again for bringing these matters to our attention. Feedback such as yours is valuable in helping us identify areas where we can improve our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Warm regards, Mantra Pandanas Darwin

Dear Katherine, Thank you for taking the time to share your wonderful feedback following your recent stay at Mantra Pandanas Darwin. We are delighted to hear that you enjoyed our convenient location, the views from your room, spacious balcony, and the friendly service provided by our team. It is also fantastic to know that you had a positive experience as an ALL-Gold member and that you would recommend us to your friends and family. We sincerely appreciate your feedback regarding the café and restaurant being closed on weekends. We understand how having these facilities available throughout the weekend would enhance our guests’ experience. Your comments have been noted and will be shared with the relevant team for consideration. Thank you once again for your kind review and for choosing Mantra Pandanas Darwin. We look forward to welcoming you back for another enjoyable stay. Warm regards, Mantra Pandanas Darwin

Dear Ms M., Thank you for taking the time to share such detailed feedback following your recent stay at Mantra Pandanas Darwin. We are delighted to hear that you enjoyed our great location and found our reception team courteous and efficient during your arrival. It is also wonderful to know that you were pleased with the fluffy towels, accommodation, cleanliness and, overall, had a positive experience with our team. We sincerely appreciate your generous 90/100 rating and your recommendation of the hotel. That said, I am very sorry for the shortcomings you experienced during your stay. In particular, please accept my apologies regarding the incorrect breakfast information displayed in reception. We completely understand your frustration at arriving at 10:00am on Sunday expecting breakfast to be available, only to find the restaurant closed. The response you received and the lack of an appropriate gesture of goodwill were not reflective of the level of service we strive to provide. Your suggestion regarding manually amending incorrect information until replacement materials are available is very reasonable, and we will reinforce this with the team. I am also sorry to hear about the limited hot water during your shower. Being unable to wash your hair properly is certainly disappointing, and we will ensure this feedback is brought to the attention of our maintenance team for investigation. We also appreciate your comments regarding the Saturday night noise and the balcony seating. We recognise that our central Darwin location can result in increased noise from the surrounding nightlife, particularly on weekends, and we are sorry this affected your comfort. Your comments regarding soundproofing will be shared with our management team for consideration. Thank you again for your balanced and constructive feedback. We are particularly grateful that, despite these issues, you still considered your overall experience positively and would recommend us to others. As a valued Platinum ALL member and Accor Vacation Club member, we truly appreciate your loyalty and hope to have the opportunity to provide you with a smoother and more comfortable stay on your next visit. Warm regards, Mantra Pandanas Darwin

Dear Matthew, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your room clean, tidy, and suitable for your one-night stay. We also appreciate your feedback regarding the car park directions and our service. We apologise if the directions were unclear, and we will take this feedback on board to help improve the experience for our guests. We hope to have the opportunity to welcome you back again and provide you with an even better stay. Kind regards, Front Office Team

Dear Ian, Thank you for taking the time to share your feedback following your recent stay at Mantra Pandanas Darwin. We are pleased to hear that you enjoyed the views from your room and found the accommodation comfortable. However, I am sorry that the additional costs for parking and room service detracted from your overall experience. We understand how important it is for all associated costs to be clearly communicated when making a booking. Your comments regarding the visibility of these charges on our website are appreciated, and we will review how this information is presented to ensure greater transparency for our guests. We also note your feedback regarding our team and cleanliness, and we will share this with the relevant departments as part of our ongoing efforts to improve our guest experience. Thank you again for your honest feedback and for choosing Mantra Pandanas Darwin. We hope to have the opportunity to welcome you back and provide a more seamless experience on your next visit. Kind regards, Mantra Pandanas Darwin

Dear Jane, Thank you for taking the time to provide such detailed feedback following your five-night stay at Mantra Pandanas Darwin. We are pleased to hear that you found the location comfortable and appreciated the extra late check-out. However, I am sorry that several aspects of your stay did not meet your expectations. In particular, I apologise for the concerns regarding housekeeping and the lack of a linen and towel refresh during your stay, as well as the cleanliness of the apartment. We also regret that the kitchen was missing essential items and that some equipment was not in suitable condition. Your comments have been shared with our housekeeping and maintenance teams for review. I am also sorry that the studio room information and photographs did not accurately reflect the room you received. We understand how important it is that guests can make an informed choice when booking, and we will review this feedback with our reservations and marketing teams. We appreciate your comments regarding the location of your room and the noise from the neighbouring building's services. We will certainly take your preference for a higher-floor water-view room into consideration should you stay with us again, subject to availability. Finally, I apologise that, after arriving at 1:30 am following a long international flight, you were not provided with sufficient information about the hotel's facilities and Wi-Fi. We understand that this information is particularly important when arriving at such a late hour. Thank you again for your honest and constructive feedback. We value your comments and hope to have the opportunity to provide you with a significantly improved experience on a future visit. Kind regards, Mantra Pandanas Darwin

Dear Ms B., Thank you for taking the time to share your detailed feedback following your six-night stay at Mantra Pandanas Darwin. I am sorry that several aspects of your stay did not meet your expectations. In particular, I apologise for the lack of clarity regarding housekeeping, lift access, and the washer/dryer facilities. We understand how frustrating it would be to discover that room servicing was not included without this being clearly communicated to you in advance. I am also disappointed to hear about the dusty balcony, the condition of the carpet, and the slippery shower. Your comments regarding the lack of warning signage are particularly important, and we will ensure these concerns are followed up with the relevant teams. We also acknowledge your feedback about staffing levels and the difficulty reaching our team by phone. While I am pleased that our team members were pleasant and tried to assist, we recognise that the service should be more consistently accessible. Your comments regarding the water jugs, kitchenette information, and payment confirmation have also been noted. Thank you for recognising the efforts of the team members who assisted you despite the challenges. Your feedback is valuable and will help us identify where we need to improve our communication, housekeeping, and overall guest experience. We sincerely hope to have the opportunity to welcome you back and provide you with a much-improved stay. Kind regards, Mantra Pandanas Darwin

Hi Angela, Thank you for taking the time to share your feedback. We sincerely apologise that the odour in your room impacted your stay and prevented you from having the comfortable night’s sleep you expected. While we’re pleased our team did their best to assist during your stay, we understand that this does not make up for the inconvenience you experienced. We have noted your concerns regarding the room condition and are continuing to address the issue with our team. Our Housekeeping Manager will contact you in the coming week to discuss your experience and concerns further. We also appreciate your kind comments about our reception team and the Manager who assisted you during your stay. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Dolly McCallum

Dear Rick, Thank you for taking the time to share your detailed feedback following your stay at Mantra Pandanas Darwin. We are pleased to hear that you enjoyed our convenient location, your room and the wonderful views, and that our team were friendly and helpful throughout your stay. We are very sorry to hear that your wife fell over the bathroom step during the first hour of your stay. We sincerely hope she was not seriously injured. We appreciate you bringing this to our attention and will ensure the matter is reviewed by our team. We also apologise that your scheduled mid-stay service was not completed as expected. Having to contact us to request the service, followed by the bathroom not being cleaned and the products not being replenished, is disappointing and certainly not the standard we aim to provide. Your feedback has been shared with the relevant teams so we can address these areas and improve the consistency of our service. Thank you again for your honest feedback and for recognising the efforts of our team. We hope to have the opportunity to welcome you and your wife back and provide a more seamless experience next time. Kind regards, Mantra Pandanas Darwin

Dear John, Thank you for taking the time to share your feedback following your stay at Mantra Pandanas Darwin. We’re delighted to hear that you had a very good experience with our team and appreciated their service. It’s wonderful to see your 100/100 rating for our team, and we’re also pleased that you enjoyed your overall stay. We appreciate your feedback regarding the ease of access to the hotel. Your comments are valuable and will help us identify opportunities to make the arrival experience more convenient for our guests. Thank you also for your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member. We truly appreciate your support and look forward to welcoming you and your family back to Mantra Pandanas Darwin. Kind regards, Mantra Pandanas Darwin

Dear Ruan, Thank you for taking the time to share your wonderful feedback following your stay at Mantra Pandanas Darwin. We’re delighted to hear that you enjoyed our location, rooms, facilities and, most importantly, the service provided by our team. It’s fantastic to know that our front desk team made you feel warmly welcomed through their friendly and helpful approach. We’ll be sure to share your kind comments with them. We’re also pleased that you found your room exceptionally clean and appreciated the overall quality of your stay. Your 100/100 ratings across so many areas are greatly appreciated. Thank you for bringing the difficulty of parking a larger vehicle in our garage to our attention. We understand how important convenient parking is and appreciate you highlighting this for us. Thank you again for your support and for your loyalty as an ALL-Accor Gold member. We look forward to welcoming you back to Mantra Pandanas Darwin on your next visit. Kind regards, Mantra Pandanas Darwin

Hi Jason, Thank you for taking the time to share your feedback and for your continued loyalty to Mantra Pandanas. We truly appreciate you choosing to stay with us regularly during your visits to Darwin. We are very sorry to hear about your experience with the bed bugs and the leaking shower in your second room. While we were pleased to be able to relocate you and assist with the parking charge, we understand that having to change rooms significantly impacted your stay, particularly as you value the beautiful sunset views that are one of the reasons you return to Mantra Pandanas. We also appreciate you bringing the bathroom issue to our attention. Your comments regarding the shower leakage have been shared with our maintenance and management teams for follow-up, as we recognise the importance of ensuring our rooms are maintained to a high standard. Thank you again for your understanding and for giving us the opportunity to address your concerns. We hope to welcome you back on your next visit to Darwin and provide you with the comfortable stay and spectacular sunset views you have come to expect from us. Kind regards, Mantra Pandanas Team

Dear Charles, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you enjoyed our convenient CBD location, spacious room, comfortable bed, and friendly service from our team. We sincerely apologise for the damp and musty smell you experienced in the room, as well as the slow-draining shower. We appreciate you bringing these issues to our attention. We will have our Maintenance and Housekeeping teams investigate the air conditioning/dehumidifier and shower drainage to help prevent this from happening again. We’re glad that our team was able to assist with your check-in and provide flexibility with your check-out time to accommodate your afternoon flight. Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with a more comfortable experience on your next stay. Best Regards Mantra Pandanas Team

Dear Margot, Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient. We sincerely apologise for the noise from the neighbouring building during your stay. We understand how this may have affected your overall experience and appreciate you bringing it to our attention. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind Regards, Mantra Pandanas Team

Dear Louise, Thank you so much for your wonderful feedback and for continuing to choose us for your work trips to Darwin! We’re delighted to hear that you enjoy our convenient location and that our reception team has made you feel welcomed and well looked after. We also appreciate your feedback regarding the cleanliness of the rooms and showers. We’ll certainly share this with our Housekeeping team so we can continue to improve our standards. Thank you again for your kind words, and we look forward to welcoming you back on your next visit! Kind Regards

Dear Madeliena, Thank you so much for your wonderful feedback! We’re delighted to hear that you found your experience very enjoyable, clean, and satisfying. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards, Rizky N Duty Manager

Dear Mr Hibbert, Thank you for taking the time to share your feedback following your recent stay at Mantra Pandanas Darwin. We are very sorry to hear about the issues you experienced, particularly the presence of cockroaches in your room. This is clearly unacceptable and falls well below the standards we expect for our guests. We sincerely apologise for the discomfort and disappointment this caused. We are also disappointed that your room service experience did not meet expectations, both in terms of the quality of the food and the lengthy wait for delivery. Your comments have been shared with the relevant teams so these concerns can be addressed. We also acknowledge your comments regarding the check-in experience and appreciate your feedback on the service you received at reception. It is encouraging to see that your check-out experience was more positive, but we recognise that the issues during your stay significantly affected your overall experience. As a valued ALL Gold member, we regret that we did not provide the standard of stay you should expect from us. We hope you will consider giving us another opportunity to provide you with a much-improved experience. Kind regards, Mantra Pandanas Darwin

Dear Mr N., Thank you for taking the time to share your feedback following your recent stay at Mantra Pandanas Darwin. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the condition and presentation of the hotel, particularly the carpets and the need for an overall refresh. We also appreciate your comment regarding the accuracy of our online photographs and acknowledge the importance of ensuring these provide a current and accurate representation of the property. Your feedback regarding the Wi-Fi speed has also been noted, along with your comments about the check-in and departure experience. We will share your observations with the relevant teams as part of our ongoing efforts to improve. We value your loyalty as an ALL-Silver member and regret that we did not provide the standard of experience you expected. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Kind regards, Mantra Pandanas Darwin