Mantra Pandanas Darwin 3 stars

Customer review rating (ALL Rating) 3.9/5 576 reviews

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Description

Hotel extras

  • Offers a choice of studio, hotel, one and two bedroom apartment style rooms

  • Darwin restaurant a great choice with modern Australian menu & stylish tropical decor

  • Positions on the edge of Darwin's large harbour & in the heart of fascinating tropical city

  • Offers the ideal venue for your next Darwin corporate event or social function

  • Onsite infinity pool and outdoor area

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra Pandanas Darwin

43 Knuckey Street
800 DARWIN
Australia

GPS:-12.461203, 130.843023

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

TABLE FORTY THREE

Discover the freshly & inspired menu when you stay at Mantra Pandanas. Start your day by enjoying a delicious buffet breakfast with your favourite barista coffee, tea or juice. Dinner & lunch is served á la carte & everything at Table 43 is made onsite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  576 reviews

Customer review rating 5.0/5

Madeliena F. Families - Confirmed reviews ALL

Dear Madeliena, Thank you so much for your wonderful feedback! We’re delighted to hear that you found your experience very enjoyable, clean, and satisfying. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards, Rizky N Duty Manager

Customer review rating 2.0/5

Hibbert P. Business - Confirmed reviews ALL

Dear Mr Hibbert, Thank you for taking the time to share your feedback following your recent stay at Mantra Pandanas Darwin. We are very sorry to hear about the issues you experienced, particularly the presence of cockroaches in your room. This is clearly unacceptable and falls well below the standards we expect for our guests. We sincerely apologise for the discomfort and disappointment this caused. We are also disappointed that your room service experience did not meet expectations, both in terms of the quality of the food and the lengthy wait for delivery. Your comments have been shared with the relevant teams so these concerns can be addressed. We also acknowledge your comments regarding the check-in experience and appreciate your feedback on the service you received at reception. It is encouraging to see that your check-out experience was more positive, but we recognise that the issues during your stay significantly affected your overall experience. As a valued ALL Gold member, we regret that we did not provide the standard of stay you should expect from us. We hope you will consider giving us another opportunity to provide you with a much-improved experience. Kind regards, Mantra Pandanas Darwin

Customer review rating 2.5/5

Cameron N. Business - Confirmed reviews ALL

Dear Mr N., Thank you for taking the time to share your feedback following your recent stay at Mantra Pandanas Darwin. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the condition and presentation of the hotel, particularly the carpets and the need for an overall refresh. We also appreciate your comment regarding the accuracy of our online photographs and acknowledge the importance of ensuring these provide a current and accurate representation of the property. Your feedback regarding the Wi-Fi speed has also been noted, along with your comments about the check-in and departure experience. We will share your observations with the relevant teams as part of our ongoing efforts to improve. We value your loyalty as an ALL-Silver member and regret that we did not provide the standard of experience you expected. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Kind regards, Mantra Pandanas Darwin

Customer review rating 4.0/5

Scott B. Couples - Confirmed reviews ALL

Dear Scott, Thank you for taking the time to share such detailed feedback following your recent stay at Mantra Pandanas Darwin. We are pleased to hear that you enjoyed our convenient location, spacious room and bathroom, and that our team was helpful and friendly. We are also glad to know that you enjoyed your overall stay. We sincerely apologise for the issues you experienced, particularly with the hot water, damaged outdoor furniture, pool temperature, and the condition of some of the carpets and common areas. We understand your concerns, especially regarding the damaged chair, and appreciate you bringing this to our attention. Your comments have been shared with our management and maintenance teams for review and follow-up. We also appreciate your feedback regarding housekeeping frequency during your seven-night stay. We understand that consistency of service is important and will take your comments into consideration as we continue to improve the guest experience. Thank you again for your honest and constructive feedback, as well as for your loyalty as an ALL-Accor Gold member. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Kind regards, Mantra Pandanas Darwin

Customer review rating 4.5/5

Nicholas C. Couples - Confirmed reviews ALL

Dear Nicholas, Thank you for taking the time to share your lovely feedback following your recent stay at Mantra Pandanas Darwin. We are delighted to hear that you enjoyed our excellent location, comfortable room, and great views. It is wonderful to know that you had an enjoyable overall experience with us. We also appreciate your positive ratings for our accommodation, team, cleanliness, and sustainability efforts. Your feedback is greatly valued and will be shared with our team. Thank you for choosing to stay with us and for being an ALL-Accor member. We look forward to welcoming you back to Mantra Pandanas Darwin for another enjoyable stay. Kind regards, Mantra Pandanas Darwin

Other web-users rate our hotel

  • 167 reviews 9.5/10 Location
  • 404 reviews 6.3/10 Room
  • 260 reviews 7/10 Service
  • 10 reviews 5/10 WiFi
  • 169 reviews 3.9/10 Cleanliness
  • 119 reviews 4.4/10 Amenities
  • 68 reviews 3.8/10 Food
  • 68 reviews 3.8/10 Vibe

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