Dear Mandy, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, particularly as you had previously enjoyed staying with us and were looking forward to sharing those wonderful memories with your family. We sincerely appreciate you sharing the sentimental significance of this visit, especially the cherished memories of your late mother. We understand how meaningful it must have been to return to a place that holds such special memories, and we deeply regret that your accommodation experience left you feeling disappointed. We acknowledge your concerns regarding the room allocation and the water views you were expecting. Whilst our team was unable to arrange an alternative room at the time and offered complimentary drink vouchers as a gesture of goodwill, we understand that this did not adequately address your disappointment. Please be assured that your feedback will be shared with our Reservations and Front Office Management teams for further review, particularly regarding room allocation, room descriptions, and how we manage guest expectations. We genuinely value your loyalty and the trust you placed in us by choosing to return. We regret that we were unable to recreate the memorable experience you had previously enjoyed. Thank you once again for bringing this matter to our attention. We sincerely hope to have another opportunity to welcome you and your family back and provide a more enjoyable and memorable stay. Kind regards, Rizky N Duty Manager

Dear Susan, Thank you for your feedback. We’re glad you enjoyed our convenient location, close to shopping and local amenities. However, we’re sorry to hear about the smoky and damp smell in your room. We appreciate you bringing this to our attention and will share your comments with our team for review and improvement. We hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Mantra Pandanas Management

Hi Jamie, Thank you for your wonderful feedback and perfect scores! We’re delighted to hear that you enjoyed our excellent rooms, convenient location, and friendly team. We truly appreciate your loyalty as an ALL Accor Platinum member and look forward to welcoming you back for another great stay. Kind regards, Mantra Pandanas Management

Dear Robyn, We’re delighted to hear that you had such an enjoyable stay at Mantra Pandanas Darwin. It’s wonderful to know that you found your room comfortable, enjoyed the spacious bathroom and excellent water pressure, and appreciated the breakfast selection and beautiful pool. We’re also pleased that our convenient location made it easy for you to explore the nearby restaurants, bars, and shops. Your kind comments about our friendly team are greatly appreciated, and we’re thrilled that you would recommend staying with us. We look forward to welcoming you back for another wonderful stay in the future. Kind regards, Mantra Pandanas Darwin

Dear Shane, We’re pleased to hear that you enjoyed our convenient city location, spacious modern room, and the friendly service provided by our team. However, we’re sorry that the air conditioning did not perform as expected during your stay. We understand how important a comfortable room temperature is and apologise for the inconvenience this caused. Your feedback has been noted and will be shared with our maintenance team for review. We appreciate your comments and are glad that you enjoyed many aspects of your stay. We look forward to welcoming you back to Mantra Pandanas Darwin for an even more comfortable experience. Kind regards, Mantra Pandanas Darwin

Dear Guest, Thank you for your wonderful feedback! We’re delighted you enjoyed the spacious room, large bed, and bathroom, as well as our quick check-in. We hope to welcome you back again soon! Kind Regards, Mantra Pandanas Team

Thank you, Jessica, for your feedback. We sincerely apologise for the odour and for the Gold welcome package and complimentary water not being provided. We’re pleased you enjoyed our location and found your room clean and tidy. We will do our best to address these issues and improve the experience for future stays. Kind Regards, Mantra Pandanas Team

Dear Mr M., Thank you for taking the time to share your detailed feedback following your recent stays at Mantra Pandanas Darwin. I am pleased to hear that you continue to choose to stay with us due to our central location, facilities and the service provided by our team. However, I am very sorry that the condition and maintenance of your rooms have not consistently met the standard you should expect from us. The issues you experienced across rooms 1111 and 1711, including the television, missing washing powder, shower leaks and drainage concerns, are disappointing. More concerning is your experience with the bedding, particularly arriving late at night after a long day and finding crumbs on the sheets and under the pillow. I completely understand how upsetting and unacceptable this would have been, and I sincerely apologise that you were left feeling that the bed linen had not been changed. I have shared your feedback with our Housekeeping and Maintenance teams so that these matters can be investigated and addressed. We will also reinforce the importance of thorough room inspections prior to arrival to help ensure that issues such as these are identified before a guest enters the room. We genuinely value your continued business and appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide you with a much more consistent experience on your next visit. Kind regards, Mantra Pandanas Darwin

Hi Susan, Thank you for your wonderful review! We’re delighted you enjoyed the comfortable stay and yummy breakfast. We’ll also take note of your feedback about the blanket. It’s lovely to hear that Sujan made your stay extra special. We hope to welcome you back again soon! Regards, Mantra Pandanas Management

Dear Andrew, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our great location, spacious and clean unit, and the friendly service provided by our team. We’re also pleased that we were able to accommodate your early arrival and have your room ready for you. We sincerely apologise for the musty smell you experienced in the unit. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping and maintenance teams so this can be addressed. Thank you again for your kind feedback. We’re glad you had an enjoyable stay overall, and we look forward to welcoming you back to Mantra Pandanas Darwin in the future. Warm regards, The Mantra Pandanas Darwin Team

Hi Maria, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our convenient location, with easy access to the shops, waterfront, and nearby restaurants and bars. We sincerely apologize for the issue with the shower flooding your bathroom. We understand how inconvenient this must have been, and we appreciate your patience and understanding. We will share your feedback with our maintenance team so they can inspect and address the issue. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Kind Regards , Mantra Pandanas Team

Dear Angela, Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable room, and the cleanliness of the hotel. It is also lovely to know that our team made you feel welcomed and well cared for during your stay. We’re pleased that we were able to provide you with a complimentary room upgrade, and we hope it made your experience even more enjoyable. Thank you again for your kind words. We look forward to welcoming you back to Mantra Pandanas Darwin in the future. Warm regards, The Mantra Pandanas Darwin Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback with us following your recent stay. We are pleased to hear that you found our location convenient, and that your check-in and check-out experiences were quick and efficient. We also appreciate your comments regarding the cleanliness of the room, our gym facilities, and the breakfast selection. We are sorry to hear that the condition of the room did not fully meet your expectations. Your feedback is valuable to us, and we will certainly share your comments with the relevant team for consideration. We also understand your disappointment regarding the recognition of your membership status. We truly appreciate that you chose to stay with an Accor hotel through your work, and we are sorry that you did not feel your loyalty was sufficiently recognised during your visit. Your feedback regarding the breakfast coffee offering is also noted and will be shared with our Food & Beverage team. Thank you once again for choosing to stay with us and for sharing your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards,

Dear Ms B., Thank you for taking the time to provide such detailed feedback following your recent stay at Mantra Pandanas Darwin. While I am pleased to hear that you enjoyed our location and found our team friendly and helpful, I am very sorry that several aspects of your stay fell short of expectations. I particularly apologise for the experience you had when requesting additional bed toppers. Receiving toppers in the incorrect size was frustrating enough, but finding blood on one is completely unacceptable. I understand how disappointing this must have been, particularly when you ultimately had to purchase your own topper to make the bed comfortable. Your comments have been noted with our housekeeping team, and the appropriate checks around linen quality and cleanliness need to be reinforced. I am also sorry that the room provided did not match the king room you had booked. While I appreciate that you found the apartment itself pleasant, you should have received clear communication regarding the room type and, importantly, the bed configuration you had booked. Your comments regarding lift access are also well understood. Having to repeatedly return to reception to access the floors of other members of your group would have been particularly frustrating during a week-long stay. We appreciate you highlighting how this affected your experience, and we will review how we can better assist group bookings where guests need to access different floors. Finally, I acknowledge your comments regarding the frequency of room servicing. We understand that staying for a week can create different expectations around servicing, and we appreciate you letting us know that the level provided did not meet your needs. Thank you again for recognising our team and for giving us the opportunity to learn from your experience. We hope that you will consider staying with us again so that we can provide the comfortable and seamless experience you should have received on this occasion. Kind regards, Mantra Pandanas Darwin

Dear Samuel, Thank you for taking the time to share your wonderful feedback following your recent stay at Mantra Pandanas Darwin. We are delighted to hear that you enjoyed our great location and found your room clean, comfortable and easy to access. It is especially pleasing to hear that our team made your stay easy and enjoyable, and that you found them friendly and helpful. We truly appreciate your 100% ratings across your booking experience, arrival, accommodation, cleanliness, team, departure and sustainability, as well as your 10/10 recommendation of Mantra Pandanas Darwin and ALL – Accor Live Limitless. Thank you again for choosing to stay with us and for your kind words. We look forward to welcoming you and your friends back to Darwin for another enjoyable stay. Kind regards, Mantra Pandanas Darwin

Dear Mr G., Thank you for taking the time to share your feedback following your recent stay at Mantra Pandanas Darwin. We are delighted to hear that you had a very comfortable stay and enjoyed your room. It is particularly pleasing to see your comments regarding our team and to know that their service contributed positively to your experience. We also appreciate your positive ratings across your arrival, accommodation, breakfast, departure, Wi-Fi and our sustainability efforts. Feedback such as yours is incredibly encouraging for the entire team. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you and your partner back to Mantra Pandanas Darwin on a future visit to Darwin. Kind regards, Mantra Pandanas Darwin

Dear Veronica, Thank you for taking the time to share such wonderful feedback following your recent stay at Mantra Pandanas Darwin. We are delighted to hear that you thoroughly enjoyed your stay and appreciated our central location, well-appointed apartments, beautiful views and friendly team. It is particularly pleasing to know that you would happily recommend us to others looking for a comfortable long-stay option in Darwin. Thank you also for your constructive feedback regarding the breakfast buffet. We are pleased that our team were able to assist with additional items and prepare eggs to your preference, and that you enjoyed our coffee. We will certainly share your comments with the team as we continue to look for ways to improve the breakfast experience and ensure our buffet is well stocked during busy periods. We truly appreciate your 10/10 recommendation and your continued loyalty as a Platinum ALL – Accor Live Limitless member. We look forward to welcoming you back to Mantra Pandanas Darwin on your next visit to Darwin. Warm regards, Mantra Pandanas Darwin