Mantra Pandanas Darwin 3 stars

Customer review rating (ALL Rating) 3.9/5 608 reviews

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43 Knuckey Street, 800 DARWIN, Australia

Description

Hotel extras

  • Offers a choice of studio, hotel, one and two bedroom apartment style rooms

  • Darwin restaurant a great choice with modern Australian menu & stylish tropical decor

  • Positions on the edge of Darwin's large harbour & in the heart of fascinating tropical city

  • Offers the ideal venue for your next Darwin corporate event or social function

  • Onsite infinity pool and outdoor area

Our accommodation(s)

Hotel location

Mantra Pandanas Darwin

43 Knuckey Street
800 DARWIN
Australia

GPS:-12.461203, 130.843023

Telephone
Fax +61 8 8901 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

TABLE FORTY THREE

Discover the freshly & inspired menu when you stay at Mantra Pandanas. Start your day by enjoying a delicious buffet breakfast with your favourite barista coffee, tea or juice. Dinner & lunch is served á la carte & everything at Table 43 is made onsite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  608 reviews

Customer review rating 3.0/5

Christie D. C. Couples - Confirmed reviews ALL

BOTTLED WATER IS THE BASIC AND SHOULD BE PROVIDED, A LIST OF CHANNELS FOR TV TO BE GIVEN, WERE UNDER IMPRESSION ROOM BINS WOULD BE EMPTIED DAILY, AND COFFE AND MILK ALSO REPLACED, UNDERSTAND LINEN WAS TOLD ONLY BE CHANGED ONCE IN 7 DAYS AND SO WERE BATH TOWELS, BATH TOWELS SHOULD BE REPLACED MORE REGULARLY. HOTEL SHOWN AS 4 STAR, BUT THIS LEAVES A LOT TO BE DESIRED TO ME IT WAS JUST BETWEEN 2 STAR AND THREE STAR. I HAVE STAYED ALL OVER THE WORLD IN 4 STAR HOTELS INCLUDING EAST AFRICA MAURITUS, TANZANIA, KEN YA, UGANDA SERVICES ARE WELL ABOVE THIS HOTEL. RECEPTION STAFF NOT TRAINED WELL. TO CONCLUDE DOLLY, RIZIK AND GAUTAM WERE EXCEPTIONAL SENIOR STAFF AND HELPED US TO ENJOY OUR STAY, WOULD I STAY AGAIN IN THIS HOTEL A BIG ??? NOT FORGETTING ANGEL AND HARIET IN RESTAURANT EXTREMELY HELPFUL AND GOOD PEOPLE. HATS OFF !! MY WIFE HAS MOBILITY ISSUES, HENCE IT WAS DIFFICULT WITH THE LIMITED SERVICES HOTEL PROVIDED CONSIDERING 4 STAR ????????

Customer review rating 2.0/5

Claire Y. Business - Confirmed reviews ALL

I have stayed at this hotel on and off for over a decade (actually, probably a lot longer than that). The condition of the hotel is pretty disappointing now and I don't think I'll return. A few reasons that spring to mind are: 1. the staff turn a blind eye to homeless people wandering in off the street and using the bathroom facilities. I ran into one of these on level 1, when I had parked my car and was jumping into the lift. They were there and scared the living daylights out of me by trying to get in the lift with me. 2. The apartment I stayed in was pretty dirty - the fabric chair & lounge needed a deep clean; I didn't even want to touch them as they looked horribly dirty, especially when the sun was shining directly on them. 3. No housekeeping - no fresh towels, no top-ups of detergent, or anything for the entire week I was there!! Way to go in trying to save money at a hotel by not offering for anyone to service the room for a guest. What a very disappointing experience. On a positive note, the cafe downstairs has good coffee, and the chef made excellent omelette's for breakfast.

Dear Claire Y., Thank you for taking the time to share your feedback and for your long history of staying with us over the years. I am truly sorry to read that your recent experience did not meet the standards you have come to expect from our hotel. Please accept our sincere apologies regarding your concerns about security. The safety and comfort of our guests is extremely important to us, and your comments have been shared with our management and security teams to reinforce monitoring of public areas and ensure only authorized persons are within the premises. I am also very sorry to hear about the cleanliness of the apartment, particularly the condition of the furniture. This is certainly not reflective of our expected housekeeping standards, and your feedback has been escalated to our Housekeeping team for immediate review and corrective action. Regarding the housekeeping service, we understand how frustrating this must have been during a longer stay. Our current servicing schedule may differ depending on booking conditions, however this should always be clearly communicated at check-in. We sincerely apologize if this was not properly explained, and we will reinforce this with the team to avoid any confusion in the future. We do appreciate your kind words about the café and our chef. I will be sure to pass your compliments along to them, as positive recognition means a lot to the team. Your feedback is genuinely valued, especially as a returning guest, and it helps us identify areas where we must improve. We hope you may consider giving us another opportunity in the future to restore your confidence in our service. Kind regards, Rizky N Duty Manager

Customer review rating 5.0/5

Berwick D. P. Business - Confirmed reviews ALL

I had a very Comfortable stay on my visit.

Dear Mr. Berwick, Thank you for your kind feedback. We are delighted to hear that you had a very comfortable stay with us. Your positive comments are truly appreciated and will be shared with our team, as it encourages us to continue delivering a pleasant experience for all our guests. We look forward to welcoming you back again on your next visit. Kind Regards, Rizky N Duty Manager

Customer review rating 4.0/5

Field A. Business - Confirmed reviews ALL

Friendly staff, very big room.

Dear A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rizky N Duty Manager

Customer review rating 1.0/5

Jason A. S. W. Business - Confirmed reviews ALL

After 2 previous stays, I thought this place may have improved..... Joke was on me I guess. No dehumidifier in my room, Air Conditioner DOES NOT go below 22 degrees, hot water in the shower only lasts literally 4 minutes, the rooms smell terrible, there was evidence of black mold, broken tiles on the balcony. The ONLY good thing about this place was that the pool was open for this visit. I had to leave early, as this was a business trip, and am still trying to sort out a refund for the early checkout. I have not had any responses to my emails and have tried calling the hotel directly with no success. Hands down, DO NOT recommend this place!

Dear Jason, Thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and the issues you encountered during your recent stay. This is certainly not the standard of comfort or service we aim to provide, and we understand how frustrating this must have been especially while traveling for business. Please accept our sincere apologies for the concerns you raised regarding the room condition, air conditioning, hot water, and overall maintenance. Your comments have been shared with our management and maintenance teams for immediate review and corrective action. Regarding your early departure and refund request, we would like to confirm that our team has already reached out to you via email to assist with the refund process. We are currently awaiting your reply so we can proceed accordingly. If you have not yet received our email, we kindly ask you to check your inbox and spam folder, or feel free to respond at your convenience so we can resolve this for you as soon as possible. Once again, we truly regret the inconvenience caused and appreciate your feedback, as it helps us identify areas where we must improve. Kind regards, Rizky N Duty Manager Mantra Pandanas

Other web-users rate our hotel

  • 174 reviews 9.3/10 Location
  • 424 reviews 6.8/10 Room
  • 267 reviews 7/10 Service
  • 6 reviews 0/10 WiFi
  • 174 reviews 4.2/10 Cleanliness
  • 104 reviews 3.6/10 Amenities
  • 68 reviews 3.9/10 Vibe
  • 59 reviews 4.7/10 Food

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