Mantra Pandanas Darwin

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Mantra Pandanas Darwin

Customer review rating (ALL Rating) 4.3/5 1,305 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Mix of hotel, studio & apartment style rooms

  • Lagoon-style pool and gym

  • Conference and restarurant facilities

  • Close to the Darwin Convention Centre

Hotel location

Mantra Pandanas Darwin

43 Knuckey Street
800 DARWIN
Australia

Telephone +61 8 8901 2900

Fax +61 8 8901 2999

Contact email

  • By plane

    DARWIN INTERNATIONAL AIRPORT At 11km / 7 miles

GPS:-12.461203, 130.843023

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Meeting rooms

TABLE FORTY THREE Non contractual photo

Table Forty Three serves breakfast, lunch and dinner, with an extensive brasserie menu, stylish tropical decor, and relaxed atmosphere. It is also fully licensed for your enjoyment.

Our accommodation(s)

Located in the heart of the city, Mantra Pandanas offers a choice of Hotel Rooms, Studio, 1 and 2 Bedroom Apartments, all with air conditioning, ceiling fans, dehumidifiers and contemporary décor. Be sure to book a room with a balcony to take advantage of the balmy evenings and fantastic ocean views! Experience all of the Mantra touches without a daily housekeeping service. For those staying 7 nights or more, a weekly service is provided.

Our guest reviews

Our guest reviews for
Mantra Pandanas Darwin

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,305 reviews

TripAdvisor Rating  4.0/5  1,350 reviews

Certificate of excellence 2022

Enjoyed our stay.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall enjoyable.

Good location, reduced staff impacts service.

Customer review rating 3.5/5

Annette Couples - Confirmed reviews ALL

The hotel is aging but the size of the room was good and location central to shopping precinct. Reduced staff and staff shortages played a key role in the quality of service. The restaurant was understaffed, management seemed to be worried about bottom line; tables, floors, windows, etc needed cleaning. Staying 7 days, the room was serviced once. There were no top sheets or pool towels available ( due to linen shortages?). The hotel needs refurbishing - lobby, rooms- air conditioning unit needed servicing,(room was cooled with fans as well) bathrooms showing signs of mould, cracks in tiles, etc. Breakfast was tasty, staff pleasant, but casual and a revolving lineup. Would we stay there again- probably not. Though reasonably priced initially, the Covid situation saw us pay an extra $500 for flexibility, which made the hotel expensive. Looking for increased atmosphere in restaurant and lobby. Darwin was the highlight.

customer service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Excelelnt service from lady at front desk

Good location with friendly and helpful staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything I needed for a one week stay. Close to everything and quiet at the same time. Enjoyed the pool and restaurant.

Dear Suzanne Thank you for your wonderful review. We are delighted that you enjoyed your stay and our convenient location. We look forward to your return. Sincerely, Terence

Very good location

Customer review rating 4.5/5

Wado Friends - Confirmed reviews ALL

Well located hotel with apartment accomodations. Friendly, helpful staff and excellent breakfasts.

Great location.

Customer review rating 5.0/5

Tm Friends - Confirmed reviews ALL

Very helpful staff. The room was clean and well presented. Everything worked.

Dear TM Thank you for your positive review and we’re delighted that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence

Good Location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great room disappointing that was no restaurant on Saturday or Sunday night

Dear Jo Thank you for your review. We are glad that you enjoyed your stay and our convenient location. However, we are sorry that our restaurant trading hours fell short of your expectation. We appreciate your business and look forward to your return. Sincerely, Terence

Great service

Customer review rating 4.5/5

Lisa G. Business - Confirmed reviews ALL

Another great stay, but bed was short off linen only had a fitted sheet over mattress, nothing else in room. Had to go and ask for a sheet and donna to make the bed. Reception dealt with it quickly.

Dear Lisa Thank you for your review. We are glad that you enjoyed your stay with us once again. However, we deeply apologise in regards to the linen issue. I have shared your comment with our Rooms Division Manager to follow up with the housekeeping team. We appreciate your business and look forward to your return. Sincerely, Terence

Good Stay

Customer review rating 4.0/5

Kathy Solo - Confirmed reviews ALL

I had not realised that this was an 'apartment' booking rather than a hotel service, but I probably hadn't read the fine print... all OK when realised.

Dear Kathy Thank you for your review. We are glad that you enjoyed your stay with us. We appreciate your business and look forward to your return. Sincerely, Terence

No cleaning of the room was ever done.

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

No cleaning, room was dirty, no batteries in the remote for the aircon or the tv. The blanket on the bed was underneath the sheets. Front of house staff were good.

Dear Rhys Scott, Thank you for your review. We deeply apologise for the inconvenience that you experienced during your stay with us and I have shared your comments with the relevant managers so that we can improve our service. In regards to the housekeeping service, please note that the accommodation package that you booked did not include a daily housekeeping service. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terence

Great view

Customer review rating 4.5/5

Robert Couples - Confirmed reviews ALL

This was a terrific spot for our last evening in the Territory. We were upgraded to a suite which gave us a spectacular view of the bay in the evening. The room was spacious, pleasantly furnished and decorated. Everything was functioning properly. One thing that would have been useful was a drying rack for drying clothes unsuitable for putting in a dryer.

Dear Robert, Thank you for your great review. We are delighted that you enjoyed your stay and our convenient location. Please note that we do provide drying rack upon request. We appreciate your business and look forward to your return. Sincerely, Terence

Great location

Customer review rating 4.5/5

Robyn Couples - Confirmed reviews ALL

Located close to everything, easy walking distance to Darwin sites, good access with rental car Large units

Dear Robyn Thank you for your great review. We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence

Good

Customer review rating 3.0/5

O I. Business - Confirmed reviews ALL

Good

Dear O I, Thank you for your review. We are glad that you likes your stay and we hope to welcome you back soon. Sincerely, Terence

Good room

Customer review rating 3.0/5

Yogam R. Couples - Confirmed reviews ALL

Room was good with lovely water views. Restaurant was disappointing as on the day we arrived around 1 pm, we were told that they had run out of food! We had to rush out in the heat to get a light lunch elsewhere. Second day - restaurant was again closed lunch and dinner due to COVID. Location is ok

Dear Yogam, Thank you sharing your review with us. We are glad that you liked our room. However, we deeply apologise for the inconvenience you experienced with the restaurant. Indeed, the trading hours were affected by staff being away in isolation due to covid. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terence

Good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great location nice and quiet away from the noise of the main roads

Dear Natalie Thank you for your positive review and we’re delighted that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence

Fabulous views and special staff

TripAdvisor rating 5.0/5

DrJeanHealey TripAdvisor review

We stayed at the Mantra Darwin after having our previous booking cancelled due to covid. We were really looking forward to the visit and we were not disappointed. We were celebrating my husband's 74th birthday. Someone very artistic on the staff made not one but two lovely cards for my husband one as a welcome and the other delivered with our champagne. We enjoyed the downstairs bar and restaurant. We had a fabulous view from the 18th floor and the apartment was spacious, clean and private. Altogether a lovely stay.

We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive positive feedback and we will share your comments with our creative Heartists. We hope your next visit will be as pleasant as the previous one.

Great location

TripAdvisor rating 4.0/5

LadyLorna62 TripAdvisor review

Lovely hotel. 5 minute walk to Smith Street mall or Mitchell Street and 10 minute walk to Darwin Waterfront. Plenty of variety of restaurants and cafes close by. We stayed in a 1 bedroom apartment with a balcony. Apartment was very clean and nicely laid out. It is ideal if you want to prepare your own meals. We stayed for 7 nights and were only offered housekeeping once, but were able to get fresh towels etc when requested. We had an issue with our air conditioner and in-room safe. Both issues were quickly resolved on the same day. The swimming pool was the only negative for us. It is in a terrible location as it is in the shade for most of the day and is therefore very cold. There are only about 1/2 dozen sun beds which is not enough for a hotel this size. If you are not one for lounging round pool in the sun, then we highly recommend it.

Thank you for your positive review and we’re delighted that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Escape to Darwin.

TripAdvisor rating 4.0/5

trevorb387 TripAdvisor review

The Mantra was ok but not thrilling. Never advised as Accor members if our meals were discounted. We only ate breakfast once at the downstairs restaurant. Only one pillow each. Great view but noisy at night thanks to local music venue. Could have been better.

Thanks for your valuable feedback and we're glad that you enjoyed you stay overall. Accor loyalty members do not receive a restaurant discount however Accor Plus members do. Thanks for advising about the limited amount of pillows and sorry for the inconvenience.. Normally there are spare pillows in the cupboard; the linen supplier is waiting for a new stock of pillow cases to arrive in Darwin. Spare pillows can always be arranged with a quick call to reception or housekeeping. Thanks again for your comments and we hope to welcome you again for a better stay next time.

Perfect stay

TripAdvisor rating 5.0/5

Kathy S TripAdvisor review

From the moment we arrived staff at the MP were welcoming and professional. Our plans changed because of border closures and nothing was too much trouble for our extended stay. Rooms were spotless and comfortable. My number 1 choice for accommodation in Darwin

We very much appreciate your comments regarding your perfect stay. It is always a pleasure to receive positive feedback and we will share your wonderful comments with our team. We look forward to welcoming you again soon.

Dirty aircons

TripAdvisor rating 3.0/5

Tristian T TripAdvisor review

The airconditioner in our room wouldn’t cool the room down fully even after being on all day without anyone in the room. Upon further inspection the airconditioner was full of growing mould. We believe that the air conditioners all need to be cleaned and serviced. Our shower would also leak water all through the bathroom due to the shower not being sealed properly against the back wall.

Thanks for your valuable feedback and we’re pleased you enjoyed your stay overall. We'll work hard to fix the issues you have mentioned and thanks for letting us know. We do have a regular scheduled air-conditioned service program in place with our contractor and we will raise this issue with them. We hope to welcome you again soon.

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