Mantra Pandanas Darwin 3 stars

Customer review rating (ALL Rating) 3.9/5 601 reviews

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43 Knuckey Street, 800 DARWIN, Australia

Description

Hotel extras

  • Offers a choice of studio, hotel, one and two bedroom apartment style rooms

  • Darwin restaurant a great choice with modern Australian menu & stylish tropical decor

  • Positions on the edge of Darwin's large harbour & in the heart of fascinating tropical city

  • Offers the ideal venue for your next Darwin corporate event or social function

  • Onsite infinity pool and outdoor area

Our accommodation(s)

Hotel location

Mantra Pandanas Darwin

43 Knuckey Street
800 DARWIN
Australia

GPS:-12.461203, 130.843023

Telephone
Fax +61 8 8901 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

TABLE FORTY THREE

Discover the freshly & inspired menu when you stay at Mantra Pandanas. Start your day by enjoying a delicious buffet breakfast with your favourite barista coffee, tea or juice. Dinner & lunch is served á la carte & everything at Table 43 is made onsite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  601 reviews

Customer review rating 0.5/5

Spiti J. C. L. Business - Confirmed reviews ALL

The hotel’s lobby presents well, but the corridor and the room were dated, with a terrible odour. Service was also underwhelming.

Customer review rating 5.0/5

Pountney E. E. Business - Confirmed reviews ALL

Reception lovely, bed super comfortable, spotlessly clean and felt very safe as a solo traveller.

Dear E., Thank you so much for taking the time to share your lovely feedback. We are truly delighted to hear that you found our reception team welcoming, the bed exceptionally comfortable, and the room spotlessly clean. It is especially wonderful to know that you felt safe during your stay, as providing a secure and comfortable environment for all our guests—particularly solo travellers—is very important to us. Your kind words mean a great deal to our team, and we will be sure to share your feedback with everyone. We sincerely look forward to welcoming you back again in the near future. Warm regards, Rizky Duty Manager Mantra Pandanas Darwin

Customer review rating 3.5/5

Cicchitti L. Business - Confirmed reviews ALL

The hallway smelled like cigarette, and the shower doesn’t drain properly so the water goes in the bathroom floor. The shower was also very noisy. Staff was friendly.

Dear Ms. Cicchitti L., Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the cigarette smell in the hallway and the issues you experienced with the shower drainage and noise. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate inspection and corrective action. We truly appreciate your kind words about our staff, and we are pleased to know that their friendliness made a positive impression during your stay. Your feedback is very important to us as it helps us improve our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable stay. Kind regards, Rizky Duty Manager Mantra Pandanas

Customer review rating 4.0/5

Soon K. S. Families - Confirmed reviews ALL

I stayed well. But i think facilities below Accor standards.

Dear Soon K., Thank you for sharing your feedback with us. We are pleased to know that you had an overall good stay. However, we sincerely apologize that our facilities did not meet your expectations and fell below the standards you associate with Accor. Your comments are very important to us, and we understand how essential it is to provide a product and experience that reflects the quality our guests expect. Please be assured that your feedback has been shared with our management team, as we are continuously reviewing opportunities to improve our facilities and enhance the overall guest experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future and provide a much improved stay. Kind regards, Rizky Duty Manager Mantra Pandanas

Customer review rating 3.0/5

Christie D. C. Couples - Confirmed reviews ALL

BOTTLED WATER IS THE BASIC AND SHOULD BE PROVIDED, A LIST OF CHANNELS FOR TV TO BE GIVEN, WERE UNDER IMPRESSION ROOM BINS WOULD BE EMPTIED DAILY, AND COFFE AND MILK ALSO REPLACED, UNDERSTAND LINEN WAS TOLD ONLY BE CHANGED ONCE IN 7 DAYS AND SO WERE BATH TOWELS, BATH TOWELS SHOULD BE REPLACED MORE REGULARLY. HOTEL SHOWN AS 4 STAR, BUT THIS LEAVES A LOT TO BE DESIRED TO ME IT WAS JUST BETWEEN 2 STAR AND THREE STAR. I HAVE STAYED ALL OVER THE WORLD IN 4 STAR HOTELS INCLUDING EAST AFRICA MAURITUS, TANZANIA, KEN YA, UGANDA SERVICES ARE WELL ABOVE THIS HOTEL. RECEPTION STAFF NOT TRAINED WELL. TO CONCLUDE DOLLY, RIZIK AND GAUTAM WERE EXCEPTIONAL SENIOR STAFF AND HELPED US TO ENJOY OUR STAY, WOULD I STAY AGAIN IN THIS HOTEL A BIG ??? NOT FORGETTING ANGEL AND HARIET IN RESTAURANT EXTREMELY HELPFUL AND GOOD PEOPLE. HATS OFF !! MY WIFE HAS MOBILITY ISSUES, HENCE IT WAS DIFFICULT WITH THE LIMITED SERVICES HOTEL PROVIDED CONSIDERING 4 STAR ????????

Dear Mr. D. C., Thank you for taking the time to share such detailed feedback regarding your recent stay at Mantra Pandanas Darwin. While we appreciate your positive comments about our location and your kind recognition of Dolly, Rizik, myself, Angel and Hariet, I am genuinely sorry to read that many aspects of your stay did not meet your expectations, particularly in relation to housekeeping standards, service consistency, and accessibility support for your wife. Please accept my sincere apologies for the concerns you raised regarding: 1.The cleanliness of the toilet seat and overall bathroom presentation 2.Bins not being emptied and used towels not being collected as requested 3.Lack of replenishment of coffee, milk, sugar and other amenities 4.The absence of bottled water in the room 5.The limited servicing schedule not being clearly communicated 6.The disabled toilet access downstairs not being made available promptly The service experience at Reception, including staff confidence and training Your comments regarding accessibility are especially concerning. We understand how important it is to provide appropriate facilities and timely assistance for guests with mobility challenges, and I regret that we did not provide the level of care and responsiveness that you and your wife deserved. This is not reflective of the standards we aim to uphold. As an apartment-style property, our housekeeping service schedule differs from that of traditional full-service hotels; however, this should always be clearly explained at check-in to avoid misunderstanding. Furthermore, when additional servicing or amenities are requested, these should be actioned promptly. It is clear from your feedback that we fell short in both communication and follow-through. Please be assured that your review has been shared with our Executive Housekeeper and Department Heads. We are currently reinforcing training with our Reception and Housekeeping teams to ensure improved product knowledge, service confidence, and proactive problem resolution. Guest concerns should never be left unresolved or escalated unnecessarily without ownership. We are grateful for your acknowledgement of our senior team members and restaurant staff, and I will personally ensure your kind words are shared with them. Mr. D. C., we truly regret that your experience left you questioning whether you would return. Should you reconsider staying with us in the future, I would welcome the opportunity to personally oversee your booking and ensure your preferences and accessibility requirements are properly accommodated. Thank you again for your honest feedback. It allows us to improve. Kind regards, Gautam Jayakumar Front Office Manager

Other web-users rate our hotel

  • 171 reviews 9.2/10 Location
  • 418 reviews 6.7/10 Room
  • 266 reviews 6.9/10 Service
  • 7 reviews 0/10 WiFi
  • 172 reviews 4.2/10 Cleanliness
  • 105 reviews 3.2/10 Amenities
  • 68 reviews 3.8/10 Vibe
  • 59 reviews 4.8/10 Food

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