Mantra Pandanas Darwin 3 stars

Customer review rating (ALL Rating) 3.9/5 643 reviews

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43 Knuckey Street, 800 DARWIN, Australia

Description

Hotel extras

  • Offers a choice of studio, hotel, one and two bedroom apartment style rooms

  • Darwin restaurant a great choice with modern Australian menu & stylish tropical decor

  • Positions on the edge of Darwin's large harbour & in the heart of fascinating tropical city

  • Offers the ideal venue for your next Darwin corporate event or social function

  • Onsite infinity pool and outdoor area

Our accommodation(s)

Hotel location

Mantra Pandanas Darwin

43 Knuckey Street
800 DARWIN
Australia

GPS:-12.461203, 130.843023

Telephone
Fax +61 8 8901 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

TABLE FORTY THREE

Discover the freshly & inspired menu when you stay at Mantra Pandanas. Start your day by enjoying a delicious buffet breakfast with your favourite barista coffee, tea or juice. Dinner & lunch is served á la carte & everything at Table 43 is made onsite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  643 reviews

TripAdvisor Rating  4.0/5  1,425 reviews

Customer review rating 0.5/5

Michael S. Business - Confirmed reviews ALL

I was overcharged by Accorr and yet to be contacted about it even after numerous attempts to contact

Dear Michael, Thank you for your feedback, and please accept my sincere apologies for the issues you experienced, particularly regarding the overcharge and the delay in our response. This is not the level of service we aim to provide. Could you please let me know a suitable time when you are available? I would like to contact you personally to discuss this matter and assist with a prompt resolution. I am also sorry to hear about the condition and cleanliness of your room, as well as the issues with breakfast and Wi-Fi. Your comments have been shared with the relevant teams for immediate follow-up. As a valued ALL Platinum member, your satisfaction is very important to us, and we appreciate you bringing this to our attention. Kind regards, Gautam Jayakumar Front Office Manager

Customer review rating 2.0/5

Mark C. Business - Confirmed reviews ALL

The bathroom fills with water when having a shower. I reported this twice and had no feedback with the complaint just being closed. Clearly they don’t care about addressing issues.

Dear Mark, Thank you for taking the time to share your feedback following your recent stay with us at Mantra Pandanas Darwin. I am very sorry to hear about the issues you experienced with your bathroom and the lack of follow-up from our team. Please accept my sincere apologies that your maintenance concern was not addressed, despite reporting it twice. This is certainly not reflective of the service standards we strive to uphold, and I fully understand how frustrating it must have been to have the issue closed without communication or resolution. I have personally raised this with both our Maintenance and Front Office teams to ensure immediate action is taken and to prevent similar oversights moving forward. Your comments regarding the bathroom flooding are concerning, and we will be inspecting the room thoroughly to rectify the drainage problem. We appreciate you bringing this to our attention, as this type of feedback allows us to improve the experience for all guests. I also acknowledge your concerns regarding Wi-Fi connection speed and overall service. We will be reviewing these areas internally to enhance the consistency and responsiveness of our team. As a valued ALL Silver member and Accor Vacation Club member, your loyalty is genuinely appreciated, and I regret that we fell short of expectations during this stay. We hope you will consider giving us another opportunity in the future so that we can provide you with the level of comfort and service you should always expect from us. Kind regards, Gautam Jayakumar Front Office Manager

Customer review rating 3.5/5

John S. D. Business - Confirmed reviews ALL

Property is clean and well located. The keycard exit from the carpark did not work on most occasions (entry card reader was fine). I would be ggod if points were applied on check out.

Dear John, Thank you for your feedback and for staying with us. We’re glad you found the property clean and well located. We appreciate you letting us know about the carpark exit card issue and your comment regarding points being applied at checkout—we’ll review both to improve the experience for our Gold members. Thank you again for your comments, and we hope to welcome you back soon. Warm regards,

Customer review rating 4.0/5

Freda V. Couples - Confirmed reviews ALL

Staff are helpful and room space is always open and spacious.

Dear Freda, Thank you very much for taking the time to share such a thoughtful and detailed review of your stay with us. We’re delighted to hear that you enjoyed our excellent service, found our team helpful, and appreciated the spaciousness of your room. It’s wonderful to know that your booking experience and interactions with our staff made a positive impression. It’s great to hear that our team ensured you were informed about the benefits available to you. Your feedback on areas for improvement is just as valuable to us. We sincerely appreciate your comments on the Wi-Fi speed and breakfast experience, and we’ll be reviewing these aspects with our team to ensure we continue to enhance the comfort and convenience of future stays. Thank you again for your recommendation and for choosing us during your trip. We look forward to welcoming you back for an even better experience next time. Warm regards,

Customer review rating 3.0/5

Abdu A. S. A. Business - Confirmed reviews ALL

The hotel is centrally located and a short walk from most of Darwin's downtown restaurants, convenience stores and social gatherings. Entry to the hotel parking is off a one-way street which can be easily missed, but once located, is simple enough to navigate to. There is plenty of space for parking with an associated nightly fee. There are 3 multi-door (two directional) elevators allowing access to the lobby and respective guest levels. Be sure to use the correct button set or the door you exit, particularly at the lobby level, or it could place you in the service area. Front desk is small but readily attended 24 hours. The hotel lobby area is underwhelming in decor and technology but pleasant and clean with an outback feel. The staff uniforms are casual rural attire giving a farmstead motif. They are multi-lingual and helpful for late night arrivals (as was my case) informing of local convenience stores and open restaurants. In general, they were friendly but, in my experience, there was certain level of patronization by a young lady at the front desk when I asked for a receipt to show the 'room deposit' (AUD$200 at check in) had been cleared upon check out. This receipt is common process at international hotels with which she seemed unfamiliar. The room was simple enough, small with basic furnishing although somewhat aged. The bathroom was clean but sparse in complimentary toiletries (communal pump bottles of shampoo and body wash is 3-star at best) and no shower door allowed for a water-soaked floor. Towels were minimal (1 person only) and rough from overuse. The television was connected with 'Foxtel' service, but the channel selections were at the cheapest option. There was however an option to 'Cast' allowing streaming from your own device. The bed was a crushed mattress that let you feel every broken spring inside and the slats underneath. It was very evident that 2 singles had been pushed together. Housekeeping was non-existent in my case (the room wasn't made up) but I guessed this was due to a weekend stay. In general, it was an adequate hotel for a short business stay (2-nights), and average in comparison to other hotels in the area. 3.5 Stars in my opinion.

Dear Abdu Ak S. A., Thank you for sharing such a detailed review of your recent stay. We’re pleased that you found our location convenient and our team generally helpful. However, I’m sorry to hear that aspects of your stay — including room comfort, housekeeping, and customer service interactions — did not meet expectations. Your comments have been shared with our management team to ensure these concerns are addressed promptly. We appreciate your feedback and hope to provide a more seamless and comfortable experience on your next visit. Kind regards, Gautam Jayakumar Front Office Manager

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Other web-users rate our hotel

  • 175 reviews 9.2/10 Location
  • 431 reviews 6.9/10 Room
  • 279 reviews 7/10 Service
  • 6 reviews 0/10 WiFi
  • 177 reviews 4.6/10 Cleanliness
  • 104 reviews 3.4/10 Amenities
  • 70 reviews 4.1/10 Vibe
  • 66 reviews 4.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.