Mantra Pandanas Darwin 4.5 stars

Customer review rating 4.3/5 1,356 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra Pandanas Darwin
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Room 1

Number of guests
Children's age
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Hotel extras

  • Central CBD location and tallest hotel in Darwin

  • Mix of hotel, studio & apartment style rooms

  • Lagoon-style pool and gym

  • Conference and restarurant facilities

  • Close to the Darwin Convention Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • DARWIN INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Pandanas Darwin

43 Knuckey Street
800
darwin
australia

Tel: +611300092872

Fax: (+61)8/89012999

Check-in from 14h00

Check out up to 10h00

  • By plane

    DARWIN INTERNATIONAL AIRPORT At 11km / 7 miles - Shuttle paying

GPS :-12.461203, 130.843023

Our accommodation(s)

Located in the heart of the city, Mantra Pandanas offers a choice of Hotel Rooms, Studio, 1 and 2 Bedroom Apartments, all with air conditioning, ceiling fans, dehumidifiers and contemporary décor. Be sure to book a room with a balcony to take advantage of the balmy evenings and fantastic ocean views! Experience all of the Mantra touches without a daily housekeeping service. For those staying 7 nights or more, a weekly service is provided.

Hotel Room City View

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Hotel Room Water View

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

TABLE FORTY THREE

Type of cuisine: Bistro

Table Forty Three serves breakfast, lunch and dinner, with an extensive brasserie menu, stylish tropical decor, and relaxed atmosphere. It is also fully licensed for your enjoyment.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 174

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mantra Pandanas Darwin

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,356 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,292 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located, but $15 overnight parking

Customer review rating 4.3/5

Roslyn M. Families - 18/01/2021 Confirmed reviews ALL

The cleaner who was papua new guinea was wonderful, as im disalbed she carried my bag to my suite. The reception staff were nice and helpful. Only had one breakfast and could not eat the scrambled eggs they tasted off. ! Most of the bacon was cooked but one piece was not. I told them the eggs were inedible. When travelling i always have scrambled eggs but these where horrible.

Dear Roslyn Thank you for your review. We are glad that you enjoyed your stay with us and our people :). We apologise for the poor quality of the breakfast that you had and have shared your comments with our Executive Chef. We look forward to welcoming you again the next time you are visiting Darwin. Sincerely, Terence

Nice motel, clean, spacious

Customer review rating 4.3/5

Weneve Couples - 18/01/2021 Confirmed reviews ALL

Enjoyed the stay, staff friendly, motel very clean, spacious and well maintained, walking distance to shops and waterfront restaurants. Needed a plan for coordinating fire alarm response, evacuated at 0230am with no communication from staff regarding situation, no head count nor briefing, had to assume re-entry to the building was ok.

Dear Wendy Thank you for your review. We are glad that you enjoyed your stay with us, our people and our convenient location. I have shared your comments in regards to the fire alarm & evacuation that you experienced with the concerned managers and apologise for the inconvenience caused. We look forward to welcoming you again the next time you are visiting Darwin. Sincerely, Terence

Excellent stay

Customer review rating 4.3/5

Stacie Couples - 18/01/2021 Confirmed reviews ALL

Good location facilities

Dear Matt Thank you for your 5 Star Review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Sincerely, Terence

Good location, clean, comfortable

Customer review rating 4.3/5

Jordan C. Solo - 17/01/2021 Confirmed reviews ALL

Good location, room was clean and comfortable. Nice experience

Dear Jordan Thank you for your review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence

Locals on Staycation

Customer review rating 4.3/5

Anonymous Couples - 16/01/2021 Confirmed reviews ALL

Room was great and view out to the West made for a wonderful balcony sunset.

Dear Peter Thank you for your review! We are glad that you enjoyed your stay and our convenient location. We have taken good note of the maintenance issues that you encountered and we apologise for the inconvenience caused. We appreciate your business and look forward to your return. Sincerely, Terence

Great location, Great Service, Great views

Customer review rating 4.3/5

Gary M. Business - 16/01/2021 Confirmed reviews ALL

I recently stayed during a business trip on the 17th floor with fantastic views of the harbour. Access was easy and parking available and rooms clean, comfortable and quiet. Friendly staff and quick entry and exit for m=y stay. Highly recommend for a visit if in town. You can walk anywhere in Darwin city within 10 minutes.

Dear Gary Thank you for your review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Terence

Great location,view was awesome,food was great

Customer review rating 4.3/5

Warren H. Couples - 12/01/2021 Confirmed reviews ALL

3 nights just relaxing no stress all the convinces you could need great size room great food,staff were always helpful,we are Accor members

Dear Warren Thank you for your 5 Star Review! We are glad that you enjoyed your stay and the service from our Reception team. We look forward to welcoming you back on your next trip to Darwin. Sincerely, Terence
Customer review rating 4.3/5

Kerryn R. Couples - 11/01/2021 Confirmed reviews ALL

Good service, friendly service desk and always helpful

Dear Kerryn Thank you for your feedback in regards to your stay . We have taken note of the fire stairwell incident and apologise for the inconvenience caused. I will speak to the Duty Manager who was working that night as I believe that we can be more flexible in future once the Fire Brigade confirms that it is a false alarm. We look forward to welcoming you again in due course. Sincerely, Terence

Great service

Customer review rating 4.3/5

Paul Couples - 11/01/2021 Confirmed reviews ALL

Staff were very accommodating and helpful.

Dear Paul Thank you for your review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Great location and view

Customer review rating 4.3/5

Kim S. Couples - 11/01/2021 Confirmed reviews ALL

Our first trip to Darwin, we stayed for 8 nights. The accommodation was very clean and modern. The room had been thoughtfully cooled with the aircon still on for our arrival. Our water view was excellent just about 180 degree views of the Port of Darwin. The pool is a good size and although it was closed for a couple days we were able to use the pool at The Mantra Esplanade, which was only a couple of blocks walk away. We had parking as well onsite which was great, would have been good to have this included in the room tariff, but at $10 a day it was not too expensive. Our room was serviced, which was another added bonus. The wifi was included which is very handy when searching things to do and places to go. We were fortunate enough to also have a complimentary late checkout at 12pm which was terrific as our flights were changed to later in the day so it gave us a chance to have breakfast at the waterfront and one last swim in the pool. The staff are excellent very happy, friendly and helpful. We have already rebooked to come back in the dry season. A very enjoyable stay made so because of great accommodation.

Dear Kim We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive positive feedback and we will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Location only positive.

Customer review rating 4.3/5

James F. Friends - 11/01/2021 Confirmed reviews ALL

I was staying in room 1407 from 26/12 to 3/1 and had a rather traumatic experience for myself and my partner when the fire alarm situation happened in the early hours of the morning of 30/12. I ended up with a split open head, unconscious and in hospital until 7:30am. I'm sure you have heard about this situation. I've wondered weather or not I would here from Mantra in any way once I'd arrived home with some sort of compensation or even a simple apology. But no contact has been made. Disappointed now I write this review as I'm disappointed not to have heard from Mantra in any way shape or form regarding the 30/12 fire alarm and the sour taste staying with you has left in my mouth for Darwin in general.

Dear James, Thank you for your feedback and your time on the phone this morning. We once again apologise for the inconvenience that you encountered during your stay with us. I have sent you an email in regards to our discussion. We look forward to welcoming you again for a much improved experience. Sincerely, Terence

Great location, friendly staff

Customer review rating 4.3/5

Troy Friends - 10/01/2021 Confirmed reviews ALL

Room was clean and tidy, look straight at the fire works for new years eve. Staff where willing and able to answer all me question re the hotel and Darwin.

Dear Troy Thank you for your positive review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Top spot

Customer review rating 4.3/5

Michael Solo - 10/01/2021 Confirmed reviews ALL

Great staff friendly service with a smile I liked my apartment room clean tidy very well appointed, great views good nights sleep too for the 4 nights stay ,the location was excellent ,everything is walking distance to bars pubs and shopping , and great coffee shops. The staff were very helpful in assisting with my late checkout . Looked after me being a gold member , in Accor loyalty club .

Dear Michael Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Well located

Customer review rating 4.3/5

Daros Couples - 10/01/2021 Confirmed reviews ALL

Water view was breath taking and amazing from sun rise. Location was also close to shopping facilities within walking distances.

Dear Daros Thanks for your valuable feedback and we’re pleased you enjoyed your stay overall. We'll work hard to fix the issue you have mentioned. Thanks for letting us know and we hope to welcome you again soon.

It was wonderful in the most part, accommodation was good with lovely views. Well located.. No one inquired whether we were happy or had any concerns with any aspect of our stay until now

Customer review rating 4.3/5

Sue M. Couples - 08/01/2021 Confirmed reviews ALL

The restaurant breakfast was awful. I had smashed avocado, poached eggs. Avocado was pureed, slop over toast and eggs barely cooked, my husband had a greasy omelette, coffee was nice. We did not take advantage of the pool, but it looked lovely. Location was great, able to walk everywhere.

Dear Sue Thank you for your review. We are glad that you enjoyed your stay overall and our convenient location. We appreciate you sharing your concerns regarding breakfast, which have been shared with our operations manager who will work hard to fix the issues you have highlighted. We appreciate your business and look forward to your return.

Great customer service is all I can say

Customer review rating 4.3/5

Jason F. Couples - 07/01/2021 Confirmed reviews ALL

First room we were out in smelt like sewage. It was unbearable. We then got moved to a different room which was fine. We were only staying there for one full day with an intention to just relax around the pool at the end of our holiday. However the pool was out of service for the entire day, which middle of wet season on a 34 degree day was hell. The air conditioner struggled the keep the room cool and even the toilet took 10 mins to fill up making it hard for two people to use in quick succession.

Dear Jason Thank you for taking the time to tell us about your recent stay. We are sorry that your experience did not meet your expectations. We appreciate you sharing your concerns and we'll work hard to fix the maintenance issues you have highlighted. Thanks for for your kind words regarding customer service. We hope that you will give us the opportunity to provide you with a much-improved stay in the future.

Over priced but comfortable

Customer review rating 4.3/5

P H. Families - 07/01/2021 Confirmed reviews ALL

Unable to cook without the risk of setting off the fire alarm. Washing machine leaked, toilet leaked, shower flooded and room was not cleaned for the 10 days we were there ... kids unable to sein in pool due to drinking and swearing in the pool area.

Dear penny Thank you for taking the time to tell us about your recent stay. We are sorry that your experience did not meet your expectations. We appreciate you sharing your concerns, which have been shared with our operations manager who will work hard to fix the issues you have highlighted. Thanks for letting us know. We hope that you will give us the opportunity to provide you with a much-improved stay next time.

We checked out immediately when we found our room had no balcony (only reason we booked room) and were told we would be refunded. Which we havent

Customer review rating 4.3/5

Sally H. Couples - 07/01/2021 Confirmed reviews ALL

Booked nye. Wanted view and balcony. Room had no balcony, and the view was rubbish. Told we would be refunded. I asked for the refund and the cancellation to be given to me in writing. Dipesh said it wasn’t necessary. We purchased the room combing our territory voucher. Dipesh said we would get that back as the mantra would cancel our booking. Again, I wanted this in writing... tourism top end will not give us back our voucher as the mantra says we stayed. Pooooor form Check in was slow with no COVID stuff done prior. No secure parking for a 4wd and the check in girl could not advise on where was safe and or the costs

Dear Sally Thank you for taking the time to tell us about your recent stay. We are sorry that your experience did not meet your expectations. We appreciate you sharing your concerns, which have been shared with our operations manager who will work hard to fix the issues you have highlighted. Thanks for letting us know. We hope that you will give us the opportunity to provide you with a much-improved stay next time.

Customer service is good

Customer review rating 4.3/5

Mon Families - 07/01/2021 Confirmed reviews ALL

Customer service is good the only thing that I have problem with is eveytime we stayed in mantra is both me and my husband is having allergy because of dust maybe it’s because of the rug in the room:(

Dear Mon Thanks for your valuable feedback and we’re pleased you enjoyed your stay overall. We'll work hard to fix the dust issue you have mentioned. Thanks for letting us know and we hope to welcome you again soon.

Good stay

Customer review rating 4.3/5

Carolyn Couples - 06/01/2021 Confirmed reviews ALL

Very Curtious and thoughtful staff.

Dear Carolyn We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive positive feedback and we will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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