Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 504 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  504 reviews

TripAdvisor Rating  3.5/5  496 reviews

Disgusting- smelly and gross. No facilities either

TripAdvisor rating 1.0/5

380ja Business - TripAdvisor review

Absolutely disgusting, from the moment I stepped out of the lift the whole place stank. The first room I could not stay in due to the smell, the next was not much better. Both pools were out of order, told we could walk across to the other hotel to swim. The restaurant was closed, the poolside food was an over priced under stocked display cabinet if pre-made options. When our flights out were canceled , I was told the price for an extra night was more and would be back in the stinky rooms or the cost was even more I came here due to the name and thought it would be nice as I am travelling with a new employee on his first work trip - absolutely disgusting. Do not stay here, the rooms are not what are pictured at all

well located

Customer review rating 4.5/5

Alan A. Families - Confirmed reviews ALL

Great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aman Kaur Assistant Manager Novotel and Mercure Darwin Airport

Family Stay

Customer review rating 3.0/5

Jo Families - Confirmed reviews ALL

Booked the Family Getaway package which include 2 nights in the 2 bedroom apartment, which included breakfast 2 inflatable pool toys, free wifi and car parking. Unfortunately, when checking in the reception advised that the main pool was under maintenance and got the impression that it wouldn't be long for it to be fixed. We find out later that it had been under maintenance for the last 3 weeks. We were advised that the pool toys would be up in the room, which they weren't so I let reception know and it still was not delivered. The stay was booked so the kids could relax by the pool side, and they did not end up swimming for the duration of the stay because the new big pool was the attraction, and they were disappointed. Was very happy with the 2 bedroom apartment as it comfortably fits 2 adults and 2 teenagers and the buffet breakfast did not disappoint.

Dear Joeline S., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies especially for the closure of Splash pool. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman Kaur Assistant Manager Novotel and Mercure Darwin Airport

It was OK

Customer review rating 3.5/5

Kevin M. Solo - Confirmed reviews ALL

The only issue I had was the toilet water would not stop running into the bowl. I found if I shut the bathroom door I could hear it less and get some sleep . I did report it to the front desk. They confirmed no one in maintenance would be in until 8am. I was long gone by then.

Great stay

Customer review rating 5.0/5

Alex Business - Confirmed reviews ALL

The entire staff were friendly and helpful The restaurant was a great place to eat every night

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Other web-users rate our hotel

  • 351 reviews 8.9/10 Location
  • 450 reviews 5.9/10 Room
  • 396 reviews 7.5/10 Service
  • 191 reviews 5.8/10 Cleanliness
  • 120 reviews 8.4/10 Pool
  • 107 reviews 5/10 Value
  • 73 reviews 5.8/10 Breakfast

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