Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 449 reviews

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ALLSAFE approved hotel

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive

GPS:-12.407074, 130.880038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  449 reviews

TripAdvisor Rating  3.5/5  490 reviews

Mix up in my reservation and charged twice

Customer review rating 0.5/5

Raye Families - Confirmed reviews ALL

Worst experience coming here, I had a reservation booked the night before arriving on the 21/9 and they had took $281.39 and after arriving it took about 2 hours for the receptionist to find the booking. After not being able to find it he put me in a room cos I had a flight to catch 3 hours later and just need some rest. Then a couple of days later I was charged again $268 for that room!!! SOOO ANGRY COS IT WASNT MY FAULT and then being double charged. WORST EXPERIENCE EVER!! However, the reception was nice and handled it so well but other than that never staying here again.

Dear HALAFIHI R., We deeply regret the inconvenience and frustration you've experienced due to the mix-up in your reservation and the double charge. This is certainly not the experience we want our guests to have, and we sincerely apologize for the errors that occurred during your stay. Regarding the initial reservation mix-up, we will also review our processes and communication to prevent such issues from occurring in the future. Your feedback is valuable, and we take it seriously. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We hope you will reconsider staying with us in the future and give us the opportunity to provide you with a much-improved experience. Sincerely, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Average experience for above average price

Customer review rating 2.0/5

A H. Couples - Confirmed reviews ALL

As a silver Accor member none of the perks were mentioned/used. When I questioned it I was told that it was only for gold members which isn’t true. The room we stayed in was near door which staff would use to enter and exit the floor, as a result they were consistently being slammed making it difficult to sleep.

Dear Aidon H., Thank you for taking the time to share your recent experience at Novotel Darwin Airport. We appreciate your loyalty as a Silver Accor member and your valuable feedback. I'm truly sorry to hear that your stay didn't meet your expectations and that you weren't able to fully enjoy the benefits of your membership. Please accept our apologies for any misunderstanding regarding the perks for Silver members. You are correct; Silver members are entitled to certain benefits, and it seems there was a miscommunication. We will ensure our team is educated on the privileges associated with different membership levels to avoid such issues in the future. Additionally, I apologize for the noise disturbance you experienced from the nearby door. Our guests' comfort is of utmost importance, and we regret that you were inconvenienced by this. We take your feedback seriously and will use it to make improvements where necessary. Once again, we apologize for the inconveniences you encountered, and we appreciate your understanding. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Very old room and not clean

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Room was not very clean, curtains had stains on them and the tiles in the bathroom were cracked. The room also smelt.

Dear Paul A., We appreciate you taking the time to share your feedback about your recent stay at our hotel. We would like to extend our sincere apologies for the experience you described; this does not align with the standards of cleanliness and comfort that we strive to provide. Please rest assured that your comments will be shared with our housekeeping and maintenance teams so that they can address the issues you mentioned. We take guest feedback seriously, and we will work diligently to rectify these concerns to ensure a better experience for our future guests. We understand the importance of a clean and comfortable environment, and we are committed to making the necessary improvements. We hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you again for bringing this to our attention. If you have any additional comments or would like to discuss your stay further, please do not hesitate to reach out. Sincerely, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Wish the renovations had been finished as was a bit noisy on my balcony.

Customer review rating 4.5/5

Mrs K. K. Business - Confirmed reviews ALL

We had a HCP dinner meeting at the hotel and we were extremely happy with the service and the event. I would hold future meetings at the hotel.

Dear Kathryn Anne K., Thank you for taking the time to provide your feedback about your recent stay at our hotel. We greatly appreciate your comments and are pleased to hear about your positive experience with the dinner meeting held at our property. We apologize for any noise disturbances you encountered due to the ongoing renovations. We understand that this can be inconvenient, and we appreciate your understanding as we work to improve our facilities. It's wonderful to know that you were extremely happy with the service and event during your dinner meeting. We are delighted that you would consider holding future meetings at our hotel, and we look forward to welcoming you back for any upcoming events or stays. Thank you once again for your feedback, and please feel free to reach out if you have any further comments or suggestions. We value your patronage and hope to continue serving you in the future. Best Regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Well located but the room deco is rather outdated.

Customer review rating 4.0/5

Kv Friends - Confirmed reviews ALL

Good location, friendly staff. Received surprise cake when I just walked into my room. It was yummy thank you. I was also given drink vouchers but not able to use it because the bar shut at 8.30pm and no room service. I'm aware that Darwin is a small town but when you have friends fly in at 1am I'd love the options to get late night snacks and cold bevvies in the room with my friends. I returned drink vouchers when I checked out and unfortunately the receptionist didn't ask why the vouchers were returned and just bid us farewell after stamping our parking tickets. Had this happen at IHG hotels, they will always ask why it was returned and give the options of grabbing takeaway coffee from the restaurant or water/softdrinks/juice of my choice before we leave the frontdesk.

Dear Kanokpharn V., Thank you for sharing your experience at the Novotel Darwin Airport. It's great to hear that you found the location convenient and the staff friendly. The surprise cake in your room sounds like a lovely touch! Your feedback regarding the drink vouchers and the limited options for late-night snacks and beverages is valuable. It's a good point that having more options for guests arriving late or needing late-night snacks can enhance the guest experience. Regarding the return of the drink vouchers, it sounds like there might have been a missed opportunity for the hotel to understand why they were returned and offer alternatives, as you mentioned from your experience at IHG hotels. This feedback is helpful for the hotel to improve its guest service. We appreciate your feedback and hope to welcome you back for another stay in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 331 reviews 8.9/10 Location
  • 433 reviews 6/10 Room
  • 375 reviews 7.6/10 Service
  • 187 reviews 5.6/10 Cleanliness
  • 127 reviews 4.9/10 Amenities
  • 110 reviews 4.9/10 Value
  • 71 reviews 3.7/10 Vibe
  • 56 reviews 4.7/10 Breakfast

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