Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 853 reviews

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Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  853 reviews

TripAdvisor Rating  3.5/5  570 reviews

Great environment

Customer review rating 4.5/5

Mark V. Business - Confirmed reviews ALL

Great Staff. Great food

Dear Mark, Thank you for your kind comments regarding your recent stay at Novotel Darwin Airport. We’re thrilled to hear that you enjoyed the atmosphere, food, and service from our staff. Positive feedback like yours is always a pleasure to receive, and I will share your thoughts with our team. It serves as a wonderful encouragement as we strive to improve our services continuously. We look forward to welcoming you back for another enjoyable visit. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Outdated furniture and fitting on level 3

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Not enough staff to handle checking in around lunchtime flight arrivals, furniture on level 3 is outdated and has not had a face lift in many years. I have asked staff to put my accor all membership number on my booking for my last two stays and they are missing from my membership account

Dear Steve G., Thank you for sharing your experience at the Novotel Darwin Airport. I sincerely apologize that your stay did not meet your expectations. We regret that you encountered delays during check-in due to staffing levels. We are actively working to arrange more staff during peak hours to improve this experience. Additionally, we acknowledge your concern about the furniture on level 3 and are in the process of upgrading our facilities to enhance guest comfort. Regarding your points, I’ve confirmed that they were credited for your most recent stays. If you could provide more details about the specific stay where points have not been credited, I would be happy to investigate further. At Novotel, we strive to deliver a superior service experience, and your feedback is crucial to our efforts. We hope to have the opportunity to serve you better in the future. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Nice hotel but doesn’t cater well enough to all.

Customer review rating 3.5/5

Will Families - Confirmed reviews ALL

The room was great and the pool was amazing I’m just dissatisfied with the breakfast options for those with allergies. I thought with four stars that they would have certain measures in place for food allergies but I found myself sick after being told food was gluten free.

Dear William P., Thank you for your comments regarding your stay at Novotel Darwin Airport. We’re delighted to hear you enjoyed our great rooms and amazing pool. We sincerely apologize for your dissatisfaction with the breakfast options tailored to your needs. Please know that your feedback has been shared with our management team to help us improve our offerings. We appreciate your input and hope to welcome you back soon for an even better experience. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Convenient

Customer review rating 3.5/5

Steve K. Couples - Confirmed reviews ALL

We had a nice meal with great service in the Novotel restaurant.

Dear Steven K. OAM, Thank you for your feedback. We are delighted you enjoyed your meal and received great service at the Novotel restaurant. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the Wi-Fi issues at check-in; we will work to ensure a smoother connection in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

Nice get away location

Customer review rating 5.0/5

Kyla Couples - Confirmed reviews ALL

Nice get away location, had a good view of the pool from balcony, staff were very friendly stayed two nights and enjoyed the massive pool area. Great nibly snacks and cocktails- Thanks Novotel

Dear Michaela D., Thank you for your wonderful feedback. We are so glad you enjoyed your getaway with us, the pool view, and friendly staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 358 reviews 8.8/10 Location
  • 533 reviews 5.1/10 Room
  • 533 reviews 7.6/10 Service
  • 11 reviews 5.1/10 WiFi
  • 251 reviews 8.7/10 Pool
  • 226 reviews 4.7/10 Cleanliness
  • 182 reviews 5.7/10 Comfort
  • 135 reviews 4.4/10 Value

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