Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 865 reviews

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2 Sir Norman Brearley Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Telephone
Fax +61 8 8920 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  865 reviews

TripAdvisor Rating  3.5/5  552 reviews

Poor maintenance

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

This stay was quite bad. The room stank, I had to leave the door open to try and clear the smell until I went to bed. The Shower arm was split and water was spraying over the top of the shower screen. I used a washer to cover the break and keep the water in the shower area - reported this to service desk on check out. The google streaming device did not work either. I tried from my Ipad and Iphone. Overall was a pretty poor stay. Staff are always lovely though.

Dear Kevin Andrew A., Thank you for taking the time to share your feedback about your recent stay at Novotel Darwin Airport. I’m truly sorry to hear that your experience did not meet expectations, and I sincerely apologize for the issues you encountered. I’m concerned to hear about the smell in your room and the issue with the shower arm. This is not the standard we strive for, and I will ensure our maintenance team investigates these matters to prevent them from affecting future guests. I appreciate you reporting the issue at check-out, and we will address it promptly. I also apologize for the Google streaming device not working during your stay. We understand the importance of functioning amenities, and I’ll have our team look into this as well. On a positive note, I’m glad to hear that you found our staff to be lovely. We truly value their dedication, and I will be sure to pass on your kind words to them. Thank you again for your feedback. We take your comments seriously and are committed to making improvements. We hope to have the opportunity to provide you with a much better experience in the future. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Don't stay here money hungry scalpers

TripAdvisor rating 1.0/5

Amanda V TripAdvisor review

Never stay here , front reception are incompetent and rude , the worst - my mother was staying in the adjoining hotel at the Mercure , never has soo much miscommunication in regards to parking, obviously they will try ANYTHING for a quick buck - Watch out!!

Dirty room

Customer review rating 0.5/5

Jay Business - Confirmed reviews ALL

Room was flithy, pillow stank of previous guess sweat

Dear Jason Ivan H., Thank you for taking the time to share your feedback about your recent stay at Novotel Darwin Airport. I’m truly sorry to hear that your experience did not meet expectations, and I sincerely apologize for the issues you encountered. I deeply regret the cleanliness issues, especially with the pillow and the overall condition of your room. This is not the standard we strive for, and I will ensure our housekeeping team addresses these concerns immediately. I also apologize for the inconvenience caused by the shuttle bus not running. We understand how important this service is, and I will investigate what happened to ensure this doesn’t happen again in the future. Your feedback is invaluable, and we are actively working to improve our services. We would love the opportunity to welcome you back and provide a much better experience in the future. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Nice stay

Customer review rating 4.0/5

Mike D. Business - Confirmed reviews ALL

Late check out was extremely helpful

Dear D. Michael, Thank you for sharing your feedback with us. We’re so glad to hear that you had a nice stay and that the late check-out option was particularly helpful for you. We understand how valuable flexibility can be, especially when traveling, and we’re pleased we could make your experience more convenient. If there were any areas during your stay that didn’t meet your expectations, please don’t hesitate to let us know. We are always looking for ways to enhance our services and ensure that every guest has a seamless and enjoyable stay. Your feedback is important to us, and we would love to hear any suggestions you may have for further improvements. We look forward to welcoming you back soon and providing you with an even better experience! Sincerely, Gede Arif Front Office Assistant Manager Novotel and Mercure Darwin Airport

Comfortable enough in a good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overnight stays on my way to and from overseas. Hotel is within walking distance of the airport terminal. Room was basic but clean and comfortable.

Dear C., Thank you for sharing your feedback with us. We’re glad to hear that our hotel’s convenient location, just a short walk from the airport terminal, helped make your overnight stay more comfortable during your travels. It’s great to know that you found the room clean and comfortable, as we always strive to provide a restful environment for our guests, especially those in transit. We understand that our rooms offer a basic level of accommodation, and while we focus on maintaining cleanliness and comfort, we also appreciate your feedback about the simplicity of the space. We are continuously working to improve and enhance our rooms and facilities, and your input is valuable as we plan future upgrades. We hope to have the opportunity to welcome you again during your next trip, and we’re committed to making your stay even more enjoyable. Thank you again for your thoughtful review. Sincerely, Gede Arif Front Office Assistant Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 360 reviews 8.9/10 Location
  • 532 reviews 5/10 Room
  • 533 reviews 7.6/10 Service
  • 11 reviews 5.1/10 WiFi
  • 255 reviews 8.7/10 Pool
  • 229 reviews 4.6/10 Cleanliness
  • 181 reviews 5.8/10 Comfort
  • 132 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.