Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 1,043 reviews

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Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.407074, 130.880038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,043 reviews

TripAdvisor Rating  3.5/5  569 reviews

Customer review rating 5.0/5

Shaun H. Business - Confirmed reviews ALL

Comfortable clean room, great facilities and sensational food

Dear Shaun H., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We truly value your input and appreciate you sharing your experience with us. We are delighted to hear that you enjoyed our service, comfortable and clean room, excellent facilities, and sensational food. Your kind feedback means a great deal to our team, and we are pleased to know that you had such a positive experience. We look forward to welcoming you back again soon. Warm regards, Jake Ha Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 5.0/5

Allan M. Business - Confirmed reviews ALL

Hotel is nice and clean, staff are welcoming

Dear Allan M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We truly value your input and appreciate you sharing your experience. We are pleased to hear that you found the booking process easy and that our team was quick to respond. It is wonderful to know that you enjoyed the cleanliness of the hotel and the warm welcome from our staff. Your support is greatly appreciated, and we look forward to welcoming you back again soon. Warm regards, Jake Ha Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 2.5/5

Perry D. K. Solo - Confirmed reviews ALL

Room 415 smell of sewage in the room

Dear Mr. K., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the unpleasant sewage smell in Room 415 and the issues with amenities such as the shampoo and body wash. This clearly fell short of the standards we strive to maintain. Please rest assured that your comments have been communicated to our housekeeping and maintenance teams to address these concerns promptly. We are committed to improving the quality of our rooms and ensuring a more comfortable experience for all our guests. I also regret to hear about the breakfast experience and will share this feedback with our Food & Beverage team for immediate attention. Thank you for your understanding and for being a loyal member of the Accor ALL programme. We hope to welcome you back soon and provide a much-improved stay. Kind regards, Alex Le Front Office Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 5.0/5

Angela Q. Couples - Confirmed reviews ALL

Everyone was so helpful and friendly. Especially the room cleaners that were so great

Dear Angela Q., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We truly value your input and appreciate hearing about your experience. We are delighted to hear that our team made you feel welcome, and we will be sure to pass on your special thanks to our room cleaning team, who will be thrilled to hear it. We truly appreciate your kind words and hope to welcome you back again soon. Warm regards, Jake Ha Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 2.0/5

Patrick C. Business - Confirmed reviews ALL

No hot water in room for the third time in a row. Have reported to desk staff each time. Beggininh to be a frustrating experience as more often than not there are maintenance issues with the rooms, (next door at Mercure also). Myself and our employees stay here regularly for work travel.

Dear Mr. C., Thank you for taking the time to share your detailed feedback regarding your recent stays with us at Novotel Darwin Airport. Firstly, I sincerely apologise for the recurring maintenance issues you and your colleagues have experienced, particularly the lack of hot water and other room problems. This is certainly not the standard we strive to uphold, especially for our valued regular business guests and Accor loyalty members like yourself. Please be assured that your comments have been escalated to our maintenance and management teams to address these issues promptly and prevent them from happening in the future. We appreciate your patience and understanding as we work to improve the quality of our rooms and services. We value your loyalty and would like to restore your confidence in our hotel. If you plan to stay with us again, please contact me directly so I can personally ensure your accommodation meets your expectations. Thank you once again for your honest feedback, which helps us improve. We look forward to welcoming you back under better circumstances. Kind regards, Novotel Darwin Airport

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Other web-users rate our hotel

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  • 450 reviews 9.1/10 Pool
  • 319 reviews 4.4/10 Cleanliness
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  • 167 reviews 5.3/10 Value

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