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Novotel Darwin Airport Hotel 4 stars

Customer review rating 4.1/5 2,620 reviews

ALLSAFE approved hotel

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Novotel Darwin Airport
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+ 21 Services

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Hotel Restaurant with a-la-carte Chinese Cuisine, Hotel Bar poolside

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • DARWIN INT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 darwin
australia

Tel: +61889207800

Fax: (+61)8/89207900

Check-in from 14h00

Check out up to 10h00

  • By plane

    DARWIN INT At 0.3km / 0.19 miles - Shuttle free

  • By train

    DARWIN TRAIN At 17km / 10.56 miles

GPS :-12.407074, 130.880038

Our accommodation(s)

Novotel Darwin Airport offers spacious, well appointed rooms as well as the comfort and peace of mind of staying at an internationally branded hotel.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Queen Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 3 Single BedsNon contractual photo

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 1 Queen and 1 Single BedNon contractual photo

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

LOONG FONG SEAFOOD RESTAURANT

Type of cuisine: Chinese

Loong Fong Restaurant specialises in Chinese Seafood cuisine and is located on the ground floor. It serves providing a daily buffet breakfast and a la carte lunch and dinner.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOONG FONG BAR

Non contractual photo

The bar, located adjacent to the pool, is open daily from 12noon and offers a wide variety of beverages to escape from the Darwin heat.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 189 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Darwin Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,620 reviews

tripadvisor

TripAdvisor Rating 3.5/5

455 reviews

Wonderful Experience

Customer review rating 4.5/5

Sarvesh Families - 26/02/2021 Confirmed reviews ALL

My 1 day stay was wonderful, check-in and checkout was very smooth.

Well located, Quick stay

Customer review rating 4.0/5

Ben S. Business - 25/02/2021 Confirmed reviews ALL

Rooms are good, convenient for early flights. Was only there for about 5 hours so didn't get to experience the facilities properly.

Mis communication

Customer review rating 2.5/5

Muqtader K. M. A. Families - 23/02/2021 Confirmed reviews ALL

I asked one of your staff member to find out whether the food is halal or not, she called me back and said that food is halal and I personally spoke with the chef of said restaurant for breakfast and he informed that we are not sure and doesn't have a certificate and better not have any meat just to be at safer side.It is really unprofessional and un acceptable, also there was no hair dryer, side ved lamp wasn't working air conditioning is bad and more over didn't felt like i am at Novotel.Sometime just because of some rude staff the company loses it's reputation and bad feedback.For me it was first time experience but my family and friends in Dubai gave positive feedback but in my case it was not worth it. And also just to admit these things they didn't even considered of waiving part of my room charges.Anyway all together never try again novotel .

Average

Customer review rating 2.5/5

Coops Business - 01/02/2021 Confirmed reviews ALL

Had to book in at another venue as Front desk was not manned. Normally very good and friendly front desk.

Customer review rating 3.0/5

Anonymous Families - 20/01/2021 Confirmed reviews ALL

Didn’t like the paid washing machine and dryer in common room

We all enjoyed ourselves

Customer review rating 4.0/5

Sylvia G. Families - 11/01/2021 Confirmed reviews ALL

Staff were friendly, accomodation and cleaning staff were great. Amenities were enjoyed by all my family close to airport.

Dear Sylvia, Thank you for your review and we are delighted you and the family enjoyed your stay. We hope to welcome everybody back again in the future. Kind regards Kayte Staraj General Manager

Fantastic place to stay

Customer review rating 4.0/5

Christine T. Friends - 03/09/2020 Confirmed reviews ALL

Lovely, Friendly staff, Beautiful food, relaxed atmosphere. Could do with extra pillows in the rooms Room was a bit outdated but overall was a good place to stay

Dear Christine, Thank you so much for have taken the time to share the feedback from your recent stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada
Customer review rating 5.0/5

Mirna H. Business - 02/04/2020 Confirmed reviews ALL

It was very nice, excellent service lovely staff. Very clean.

Dear Mirna, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback, especially coming from one of our ALL loyalty members. Your kind words regarding our staff and services are at the core of what we stand for and aim to provide to our guests. Thank you again for sharing your experience, and we hope to see you in the very near future. Stay safe, sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

well located and good stay

Customer review rating 3.5/5

Anonymous Business - 02/04/2020 Confirmed reviews ALL

rooms need to be more cleaned properly on daily basis and food needs to be improved

Dear Ranjit, We very much appreciate you've taken the time to provide us with the feedback from your last visit to the hotel. I'm sorry that you were not satisfied with the cleaninless of the room and the quality of the food, rest assured that your comments will be taken into consideration in order to ensure the consistency of the standards and mitigate the occurences of the mentioned issues. Thank you again for sharing your experience, and we hope you consider staying with us once again so we can, without fail, provide the service and quality meals we learned to be proud of. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Great location

Customer review rating 2.5/5

Lee R. Solo - 01/04/2020 Confirmed reviews ALL

Disappointed....no free airport bus anymore and no luggage trolleys available AND no support to bring luggage to the room or down.

Dear Sharon, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that you were dissapointed for not having the shuttle or any assistance with your bags this time! There were numerous of restrictions in place when the pandemic broke down and the shuttle service was one of the first services we had to discontinue. It is running back again and, with a higher degree of caution regarding cleaninless and social distancing, this service is available once again to help you throughout your stay. Apologies for any inconvenience, we hope this has not tainted your opinion of our hotel. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Missed out on Breakfast and Brunch

Customer review rating 3.5/5

Lindsay A. (. Business - 31/03/2020 Confirmed reviews ALL

I booked two rooms for 22nd and 28th, and then booked an extra night for both rooms for the 29th. When we returned for 28th it was room service only but I had booked buffet breakfast for 3. We could not get this of course as arrangements had changed (restaurants closed and room service only). So I am out of pocket for 3 buffet breakfasts. I will be back - can you make a credit for me please. Also, I started ringing the mecure restaurant just before 2100hrs (28th) and rang a number of times through to 2123hrs - no answer. I then rang reception and they told me that both in-house and mecure restaurants were closed. The specially prepared menus clearly said open until 2200hrs. I was trying to order food so I could reheat the next morning prior to my flight as Qantas had stopped their meal service and the timing of the flight meant I could not order a meal from the restaurant that morning. Of course, there is no food on offer at the airport (and continental breakfast will not sustain one until 1800hrs). People are dependent on the room service, so you should amend the menus asap before someone else. I will be back. Can you please respond to the above.

Dear Lindsay, Thank you for taking the time to share your feedback from your last visit to our hotel. I have looked into it and I'm happy to offer you a complimentary breakfast for your next visit, please email me on ad… once the dates are confirmed and the booking made so I can organise this for you. Due to COVID we are not offering buffett breakfasts any longer, now we have a a-la-carte menu which you can choose your favorite dish from. You will get to choose from this menu when you come in next time. Thank you again for sharing your experience, and I hope to see you in the near future. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Close to the airport but that’s about it

Customer review rating 3.0/5

Roger Business - 27/03/2020 Confirmed reviews ALL

Customer service was the best attribute, the room was decent (bar fridge Was too small for the duration of our stay) and no complimentary water was supplied at this hotel, the beds while feeling like good quality personally were uncomfortable due to the pillow top. The air conditioning seemed to struggle at times to keep the room cool (filters were very dirty) and the restaurants wouldn’t deliver to your room for free, The tv could have been a little larger, besides these points the room was of a quite large size, and were clean, there was hot water and water pressure was good, all linen was of a good quality, the only other things I should mention would be the fact the hotel seemed to have a lot of people in covid-19 isolation, and my hallway had a lot of patch repairs that had only been half fixed (needed painting) To make the room great a kitchen including stove and normal size fridge instead of a second bed would have been amazing

Dear Nicholas, Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. The Novotel eventually closed shortly after your stay so we could solely focus out attention at the Mercure across the road, you have made valid observations which will definately be taken into consideration as we now are in a position to refurbish and reorganise the Novotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Great stay

Customer review rating 5.0/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Check in efficient and friendly, room clean and spacious, food from restaurant delicious great stay

Dear Jose, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Consistent as always

Customer review rating 4.0/5

Anonymous Solo - 22/03/2020 Confirmed reviews ALL

Quick check-in. Welcome note and treat in room. Clean and spacious room.

Dear Siobhan, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport! It is always a pleasure to receive positive feedback, we are delighted that you've enjoyed our welcome ammenity placed in the room and that the room was spotless. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada
Customer review rating 5.0/5

Mark B. Solo - 20/03/2020 Confirmed reviews ALL

I had an enjoyable stay lovely room and friendly staff.

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It's great to know that you've had a confortable stay and that our staff has looked after you well! Thank you again for sharing your experience, and we hope it won't take long for us to host you once more. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Very convenient and close to airport

Customer review rating 4.5/5

Carolyn Solo - 19/03/2020 Confirmed reviews ALL

Very friendly staff who went out of their way to ensure a pleasant stay

Dear Carolyn, We appreciate you've taken the time to share your feedback from your last visit to the hotel. It is always a pleasure to receive positive feedback, your comments regarding the staff's friendliness fills us up with joy! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Comfortable stay

Customer review rating 4.5/5

Sandy Business - 19/03/2020 Confirmed reviews ALL

We arrived without a booking but were greeted with a warm welcome. Our room was clean and the bed comfortable.

Dear Sandy, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It's great to know that you've had a good stay and we were able to look after you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Great Staff

Customer review rating 5.0/5

Charles M. Business - 17/03/2020 Confirmed reviews ALL

A great stay made great by friendly happy helpful staff.

Dear Charles, I appreciate you've taken the time to share your feedback from one of your visits to our hotel. It is always a pleasure to receive positive feedback and specially where our staff friendliness is highlighted and praised. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

Perfect stay

Customer review rating 5.0/5

Vanessa F. Couples - 17/03/2020 Confirmed reviews ALL

From check in to check out and everything in between....everythibg was perfect. Thank you for the bottle of wine delivered to our room by the lovely Vanessa for our anniversary. This was very unexpected and appreciated. The food at Cossies was delicious. Everything was perfect

Dear Vanessa, As always, it's a pleasure to receive feedback from you as they reflect truly our efforts and services from a guest's point of view and motivates us in consistently be the best we can be. We could not miss on your anniversary and it's a pleasure in having you two celebrate it with us! Thank you again for sharing your experience, and we hope to see you in the very near future. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

work related over night stay

Customer review rating 3.5/5

Steve Business - 16/03/2020 Confirmed reviews ALL

Fine

Dear Stephen, Thank you for taking the time to share your feedback from your last visit to our hotel. It is always a pleasure to receive positive feedback, specially from one of our ALL loyalty members. Despite being a work related visit we hope you had some time to enjoy the facilities or at least had a nice rest to recharge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure & Novotel Darwin Airport Front Office Manager Adriano Miyada

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