Novotel Darwin Airport 4 stars

Dear Coelina W., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We sincerely value your input and are grateful to learn more about your experience. It is wonderful to hear that you enjoyed the spacious rooms and the view of our new pool area. We also appreciate your comments regarding the bathroom design. We understand that it may have caused some inconvenience, and we are actively exploring ways to improve the layout to provide a more comfortable experience for our guests. We look forward to the opportunity to welcome you back again in the near future. Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Dear Tasie, Thank you for your feedback on your recent stay at Novotel Darwin Airport. We’re glad you enjoyed our location, shuttle service, and pool. However, I’m sorry your overall experience fell short of expectations. Cleanliness and comfort are priorities for us, and your concerns about room condition and pests have been shared with our housekeeping and maintenance teams. I also apologise for the miscommunication about the rollaway bed and the lack of notice regarding restaurant renovations. We’ll work on improving communication in these areas. Regarding the upgrade request, room availability limited our ability to accommodate it this time. For future stays, please let us know early so we can try to arrange it. We appreciate your feedback and hope to welcome you back for a better experience. Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Dear Malcolm H., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. We are so pleased to hear you enjoyed your stay and that our front desk team made a positive impression. Our team takes pride in delivering friendly and helpful service, so it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Panadda Duangpanya Front Office Assistant Manager

Dear Dale H., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. We are delighted to hear you enjoyed the Sunday night entertainment and had a great time relaxing by the pool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Panadda Duangpanya Front Office Assistant Manager

Dear Alex M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We truly value your input and are grateful to hear about your experience. We are very pleased to know that you enjoyed your stay and that our team made you feel welcome. I will be sure to pass on your kind words to them, as your feedback means a great deal. We look forward to the opportunity to welcome you back to our property in the near future and to ensure your next stay is even more memorable. Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport