Novotel Darwin Airport Hotel 4 stars

Very convenient due to location at the airport. However, rooms are dated and are in need of upgrading, especially the bathrooms.

Wasn't impressed the guy who checked me in said he would add my number and hadn't. Overall the stay was good

Great location and fantastic for short stay. Not suitable for me as stayed two days. No fridge in room to keep water or snakcks

Fantastically comfortable bed, quiet room, a little tired but the price reflected this. Has everything you need between both Motels. Easy parking. Good location for both City and Northern Suburbs. My second stay and would stay again.

overnight stay after long haul flight, id actually reserved the room for the following night, but the receptionist happily sorted everything out for me.

Good staff, quiet and clean hotel

It was just a bed for the night close to the airport as I had an early flight

Fast check in, room was nice and cool and closer to airport.

Overnight stay, before onward journey. Convenient location

As expected. Disappointed had to walk to hotel for breakfast

Was upgraded to a great room by staff members working the reception. Several items to note for the future: 1. Water pressure is average at best. Probably for water conservation efforts, but very poor for customer service experience; 2. Dirty towels were hanging as clean. This was noted to the staff member on duty on the following morning; 3. Airport shuttle has long wait times. At one point noticed the bus driver walking casually without any effort to show that they were rushing to customer's aid. At another time noticed the driver across at another hotel (Mercure) with no sign of coming through any time soon. Had to walk to the terminal. Overall the cleanliness of the hotel is good, but makes you question the overall hygiene of the place. So 5/10 is warranted. 5 marks for excellent staff at the reception.

Room had a bad smell, coming from bathroom drain. Room shabby. Bedlinen scratchy, not soft. No 24 hr room service. No mini bar. On night shift, arranged late check out. At 10am maid tried to come in the room. No breakfast on site. No hair-dryer in room. All in all extremely poor, won't recommend or stay again.

Great customer experience

Just the one night but thoroughly enjoyed it. Really appreciated being able to take my laptop next door and work in the relaxed cafe/ bar/ restaurant, rather than working in my room. All staff were lovely and hospitable, left me to my own devices but were wonderfully helpful when I needed it . Perfect!

Location was great, I walked from the airport considering my booking couldn't be easily found on the system. The room was alright and furniture were great. On the negative side, First The bar fridge didn't work, my drinks stayed warm. Secondly although my bed was laid, my bedsheets were never changed for fresh clean ones in the 3nights I stayed there. Third, you could see the room was not properly vacuumed. I could see accumulated dust along bottom of walls and TV stands. I would only stay at it due to its proximity to the airport otherwise it didn't quite meet my expectations.