Novotel Darwin Airport Hotel 4 stars

Customer review rating 4.1/5 2,743 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Darwin Airport
See on a map
+ 12 Services

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Hotel Restaurant with a-la-carte Chinese Cuisine, Hotel Bar poolside

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • DARWIN INT
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 darwin
australia

Tel: +61889207800

Fax: (+61)8/89207900

Check-in from 14h00

Check out up to 10h00

  • By plane

    DARWIN INT At 0.3km / 0.19 miles - Shuttle free

  • By train

    DARWIN TRAIN At 17km / 10.56 miles

GPS :-12.407074, 130.880038

Our accommodation(s)

Novotel Darwin Airport offers spacious, well appointed rooms as well as the comfort and peace of mind of staying at an internationally branded hotel.

Our restaurants and bars

LOONG FONG SEAFOOD RESTAURANT

Type of cuisine: Chinese

Loong Fong Restaurant specialises in Chinese Seafood cuisine and is located on the ground floor. It serves providing a daily buffet breakfast and a la carte lunch and dinner.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday Closed

LOONG FONG BAR

The bar, located adjacent to the pool, is open daily from 12noon and offers a wide variety of beverages to escape from the Darwin heat.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Darwin Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,743 reviews

tripadvisor

TripAdvisor Rating 3.5/5

455 reviews

Ideally located near airport

Customer review rating 4.0/5

Janet Couples - 23/07/2021 Confirmed reviews ALL

Good service, clean and comfortable room

Dear Janet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good stay

Customer review rating 4.5/5

Melanie Families - 22/07/2021 Confirmed reviews ALL

Friendly service, good stay and well located

Dear Maddie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Well located

Customer review rating 4.0/5

Jane P. Families - 21/07/2021 Confirmed reviews ALL

Chose this hotel because close to airport , shuttle pick up and use of Mercure hotel across the road

Dear Jane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Friendly staff, nice rooms

Customer review rating 5.0/5

Emily Couples - 19/07/2021 Confirmed reviews ALL

Easy check in process, reception staff were friendly. The rooms were spacious and everything you needed. There was no noise from the airport. Plenty of parking.

Dear Emily, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Comfortable, friendly hotel

Customer review rating 4.5/5

Sybil N. Families - 18/07/2021 Confirmed reviews ALL

There was a major road build going on outside the hotel when we stayed. Staff moved us to a quieter room at our request. We stayed a few days, went travelling them came back and successfully requested the same room, where we knew we would be able to sleep well. I can't fault the staff at this hotel. Very nice people. The hotel is spacious and clean if a little tired, beds very comfortable. Food choices rather limited but we mostly ate in the city anyway. The pool catches the morning sun and is a lovely place to read and relax.

Dear Sybil N., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Family Holiday

Customer review rating 3.0/5

Andrew F. Families - 17/07/2021 Confirmed reviews ALL

After staying at this property on several occasions in Darwin previously, we decided to stay here once again. On this occasion, it was very underwhelming and only saved by the food quality in the restaurant. Unfortunately there was no welcome feeling during our stay and certainly didn’t feel like a loyal Platinum member with no benefits offered or mentioned. We also had an incident with our room where we had a cockroach issue, due to this we were moved to a different room. There was nothing else done or said to offer us anything for being inconvenienced for this change. To finish off, when we checked out, it was the longest most ridiculous check we have ever experienced, 30 minutes to complete everything and fix our bill. I’m not sure why the breakfast charges featured on the bill when breakfast was included in our stay. This process took far too long to remove the costs and rectify our bill and luckily we gave ourselves plenty of time to get to the airport for our flight. As much as we have loved staying here previously, I think we will be choosing to stay in the city for future visits because of this experience.

Dear Andrew F., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that the experience on your most recent stay did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem's and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport
Customer review rating 2.0/5

Anonymous Families - 17/07/2021 Confirmed reviews ALL

Room 514 Ineffective air conditioning No power points in second bedroom No curtain or blind on louvre window in second bedroom Wifi did not work Not enough pillows-only one per person

Dear Heather M., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem's and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Average.

Customer review rating 3.5/5

Giulio P. Business - 16/07/2021 Confirmed reviews ALL

The room was average for what appeared to be a reasonably new build (~10 years old). The restaurant on site was average. The two times I rang to book, when using the website to book became too complicated, the computer system was slow, the level of English was very poor, and it did not leave a good impression. COVID protocols were fine.

Dear Giulio P., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please know that we are currently working on upgrading our facilities which includes room renovations across the property. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

okay stay

Customer review rating 4.0/5

Delete M. E. Solo - 14/07/2021 Confirmed reviews ALL

I do not like air conditioning and the windows do not open. Not happy with this at all

Dear Louise P., Thank you for taking the time to tell us about your experience at the Novotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good stay

Customer review rating 4.5/5

Brian Solo - 13/07/2021 Confirmed reviews ALL

Staff very accommodating easy check in and out. My room was nice and clean and comfortable

Dear Bevan, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Great location near the airport

Customer review rating 5.0/5

Glenys B. Business - 12/07/2021 Confirmed reviews ALL

I just booked in overnight as I was flying out the next day. The service was great. The booking in process was friendly , helpful and warm. Lovely comfortable bed and clean room. Loved the friendly and helpful service. Thank you.

Dear Glenys, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Friendly staff

Customer review rating 5.0/5

Matt Families - 06/07/2021 Confirmed reviews ALL

Staff were great amidst a challenging time in first NT Covid lockdown, staff communicated well with options and notes left under door as well. Clean rooms and good location.

Dear Matthew W., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. Thank you for your support and understanding during the lockdown period! At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Located close to the Darwin Airport, just walking distance as the Courtesy Bus was not running due to Darwin Lockdown

Customer review rating 5.0/5

Lyn L. Solo - 05/07/2021 Confirmed reviews ALL

The bed was comfortable and clean. No where else was open for a meal but Dinner was prepared and left outside my door along with a Breakfast Box for 6am. I was a bit shocked at the price of $309.00 for 1 person for the night as I had booked into Novotel the next Sunday night for around $170.00 for 1 person for 1 night. I did not need the second Sunday night as I was not allowed in WA. I returned to Queensland on the Monday.

Dear Lynette L., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to thank you for sharing your comments. We look forward to welcoming you back to the hotel soon! Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Great staff, good stay

Customer review rating 4.5/5

Patricia Families - 03/07/2021 Confirmed reviews ALL

Stay was relaxing, staff was friendly. Issues were dealt without any hassle. Location is good if you have own transport. Taxis are easy to get but can become expensive. Great that you can use both hotels Novotel and Mercure. Housekeeping was hit and miss. Chinese restaurant was lovely but too expensive to eat there all the time. Cossies was good food was always nice.

Dear Patricia, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also noted your comments about housekeeping and our restaurants I will bring this to the attention of our head of department managers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

VERY COMFORTABLE

Customer review rating 5.0/5

Brian M. Couples - 02/07/2021 Confirmed reviews ALL

An overnight stay to catch flight. because of lock down we stayed in our room with excellent room service

Dear Brian M., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Beautiful clean and close to the airport staff were very efficient

Customer review rating 5.0/5

Ingrid H. Families - 01/07/2021 Confirmed reviews ALL

Amazing place

Dear Ingrid, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

No happy.

TripAdvisor rating 2.0/5

evalleycons Family - 07/01/2020 TripAdvisor review

We had to be moved three times as for poor hygiene reasons and non working a/cs. I have a photo of the aircon filter and it is clear it had not been cleaned in months. We will not b staying there again as it was supposed to be a relaxing getaway. This it was not. All we were offered was a discount on our next stay, this will not be happening.

Dear evalleycons, thank you so much for your feedback regarding your recent stay with us. I am so sorry to hear you did not enjoy your time with us and we did not meet your expectations. Please trust, I will address your concerns with the team in order to improve our services in the future. It is our hope to welcome you back in the future, All the best Kim S Operations Manager

Very Happy with my stay

TripAdvisor rating 5.0/5

waynelysaght Business - 09/12/2019 TripAdvisor review

The room was clean, quiet and comfortable. Everything i required was advisable, staff at the reception desk was very helpful with all my quires. The only thing that i would like to see the water bottle in the frigate could be fill for convince of the quest. It would have been preferable to have the water jug in the frigate was filled with cold water, I had go back down to reception to purchase bottles of water to bring back to my room, little thing like this would made my stay even more comfortable.

Dear waynelysaght, Thank you for your lovely review regarding your recent stay with us. Its a pleasure to read you have had a good time and the team looked after you. Thank you also for your feedback regarding the water, this is definitely something we can look into for the future Many thanks again and until next time Kim S Operations Manager

Prices well for location

TripAdvisor rating 5.0/5

mhope2019 Business - 13/10/2019 TripAdvisor review

Great location with free shuttle running to/from the airport 24/7 Recommend going across the road to the Mercure for food and a few drinks to sit by the pool- can all be charged back to your room as same motel group

Dear mhope2019, Thank you for your great review of our hotel. Great to hear you had a lovely time with us and recommend using the facilities at Mercure as well. Our hotels belong together and it makes it very easy and convenient for guests to have a greater variety during their stay. Thank you again and until next time, Kim S Operations Manager

Convenient and great service

TripAdvisor rating 4.0/5

Iaindalton Business - 18/08/2019 TripAdvisor review

The Hotel is close to the airport and a short walk and as always with Accor group the service is excellent - I checked in early and was given a slightly later check out to help with my flight arrangements

Dear Iaindalton, thank you for your great review. We are so pleased to hear you love us and Accorhotels and that you enjoy service all around. Thank you again and until next time Kim S Operations Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in darwin