Novotel Darwin Airport 4 stars

Dear Stephen L., Thank you for sharing your experience with us, and we’re truly sorry to hear about the inconvenience you faced. We understand how frustrating it can be to miss a flight, and we are grateful for your feedback regarding our refund policy. Please know that we will carefully consider your feedback as we continually review our policies to better accommodate our guests, especially in special circumstances. We truly appreciate your input and hope you’ll give us another chance in the future. If you decide to stay with us again, please don’t hesitate to reach out. We’ll do our very best to ensure your next stay is as smooth and comfortable as possible. Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Dear Sandra P., Thank you so much for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We truly value your input and are grateful for the opportunity to learn about your experience. We’re very sorry to hear about the difficulties you encountered with the bathroom. Your safety and comfort are of the utmost importance to us, and we sincerely apologize for the falls you and your brother experienced. We will be reviewing the bathroom design to ensure it’s safer for all guests, particularly those who may need extra support. We also appreciate your suggestion regarding parking during the wet season, and we’ll certainly explore more convenient options. We’re glad to hear that the location and service met your expectations, and we truly hope to have the opportunity to provide you with a more comfortable experience in the future. Thank you again for sharing your thoughts with us! Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Dear Ramy A., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We truly value your input and appreciate hearing about your experience. We sincerely apologize for the feedback regarding the breakfast box and the issue with the toilet flush. We understand how important it is to have a nutritious meal, especially before a long fast, and we’re sorry that the breakfast didn’t meet your expectations. We will certainly look into offering more satisfying options for early departures and special requests like yours. Additionally, thank you for bringing the leaking toilet issue to our attention. We’ll make sure this is addressed promptly to prevent any unnecessary water waste. Your feedback is invaluable, and we’re committed to improving these areas. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Dear Marc G., Thank you so much for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. We truly value your insights and are grateful for the opportunity to learn about your experience. We’re delighted to hear that you enjoyed the pool area during your stay. Your suggestion regarding day-stay rates is much appreciated, and we’ll certainly consider it as we look for ways to improve. It’s great to know that our facilities helped make your wait more comfortable. We look forward to welcoming you again soon, whether for a longer stay or a quick visit before your next flight! Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Dear Michaela H., Thank you for taking the time to share your feedback about your recent stay at Novotel Darwin Airport. We truly value your input and are grateful to hear about your experience. We’re so pleased to hear that our team made you feel welcome and supported, especially with your last-minute booking. It’s always our goal to provide a warm and accommodating experience for our guests, and we’re thrilled that we were able to do so for you. We look forward to welcoming you back soon for another wonderful stay! Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport