Novotel Darwin Airport 4 stars

Dear HALAFIHI R., We deeply regret the inconvenience and frustration you've experienced due to the mix-up in your reservation and the double charge. This is certainly not the experience we want our guests to have, and we sincerely apologize for the errors that occurred during your stay. Regarding the initial reservation mix-up, we will also review our processes and communication to prevent such issues from occurring in the future. Your feedback is valuable, and we take it seriously. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We hope you will reconsider staying with us in the future and give us the opportunity to provide you with a much-improved experience. Sincerely, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Dear Aidon H., Thank you for taking the time to share your recent experience at Novotel Darwin Airport. We appreciate your loyalty as a Silver Accor member and your valuable feedback. I'm truly sorry to hear that your stay didn't meet your expectations and that you weren't able to fully enjoy the benefits of your membership. Please accept our apologies for any misunderstanding regarding the perks for Silver members. You are correct; Silver members are entitled to certain benefits, and it seems there was a miscommunication. We will ensure our team is educated on the privileges associated with different membership levels to avoid such issues in the future. Additionally, I apologize for the noise disturbance you experienced from the nearby door. Our guests' comfort is of utmost importance, and we regret that you were inconvenienced by this. We take your feedback seriously and will use it to make improvements where necessary. Once again, we apologize for the inconveniences you encountered, and we appreciate your understanding. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Dear Paul A., We appreciate you taking the time to share your feedback about your recent stay at our hotel. We would like to extend our sincere apologies for the experience you described; this does not align with the standards of cleanliness and comfort that we strive to provide. Please rest assured that your comments will be shared with our housekeeping and maintenance teams so that they can address the issues you mentioned. We take guest feedback seriously, and we will work diligently to rectify these concerns to ensure a better experience for our future guests. We understand the importance of a clean and comfortable environment, and we are committed to making the necessary improvements. We hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you again for bringing this to our attention. If you have any additional comments or would like to discuss your stay further, please do not hesitate to reach out. Sincerely, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Dear Kathryn Anne K., Thank you for taking the time to provide your feedback about your recent stay at our hotel. We greatly appreciate your comments and are pleased to hear about your positive experience with the dinner meeting held at our property. We apologize for any noise disturbances you encountered due to the ongoing renovations. We understand that this can be inconvenient, and we appreciate your understanding as we work to improve our facilities. It's wonderful to know that you were extremely happy with the service and event during your dinner meeting. We are delighted that you would consider holding future meetings at our hotel, and we look forward to welcoming you back for any upcoming events or stays. Thank you once again for your feedback, and please feel free to reach out if you have any further comments or suggestions. We value your patronage and hope to continue serving you in the future. Best Regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Dear Kanokpharn V., Thank you for sharing your experience at the Novotel Darwin Airport. It's great to hear that you found the location convenient and the staff friendly. The surprise cake in your room sounds like a lovely touch! Your feedback regarding the drink vouchers and the limited options for late-night snacks and beverages is valuable. It's a good point that having more options for guests arriving late or needing late-night snacks can enhance the guest experience. Regarding the return of the drink vouchers, it sounds like there might have been a missed opportunity for the hotel to understand why they were returned and offer alternatives, as you mentioned from your experience at IHG hotels. This feedback is helpful for the hotel to improve its guest service. We appreciate your feedback and hope to welcome you back for another stay in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport