Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 1,140 reviews

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Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.407074, 130.880038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,140 reviews

Customer review rating 3.5/5

Groenewegen J. Business - Confirmed reviews ALL

Good, however I did ask for no email marketing. Which i noticed i am now receiving so that is disappointing.

Dear J. Groenewegen, Thank you for your feedback. I sincerely apologize for the inconvenience regarding the email marketing communications. We strive to respect our guests' preferences and will ensure that your request is acknowledged in our system. Your comments are valuable in helping us improve. Goodbye, Novotel Darwin Airport

Customer review rating 3.0/5

Adey K. Business - Confirmed reviews ALL

Average room and limited flexibility with mods to meal orders.

Dear Adey K., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location. We strive to provide a variety of meal options, however, flexibility can be limited due to our operational policies. Your insights are valuable as we continuously seek to improve. Best regards, Novotel Darwin Airport

Customer review rating 2.5/5

Amanda B. Business - Confirmed reviews ALL

Staff lovely and friendly. $40 buffet breakfast that cold. Bar and cafe food, was cold and underwhelming. Room was some what clean. Shower had mould in the corners. Cocktails were warm and not cold. We were not impressed.

Dear Amanda B., Thank you for your feedback. We are pleased to hear that you found our staff friendly. However, we regret that the dining experience did not meet your expectations, and we appreciate you bringing the cleanliness issue to our attention. Your comments are valuable as we strive to improve. Goodbye, and best wishes, Novotel Darwin Airport

Customer review rating 2.0/5

Courtenay F. Families - Confirmed reviews ALL

When we arrived the staff at the desk seemed confused and unable to locate our booking even though we had rung to check our booking and ask for cots to be put into 2 of the 4 rooms we had booked for our family One of our bookings could not be located, this was really disappointing, we had been travelling since 4 am with 5 small children and chose the Novotel as it is near the airport and thought we could have a relaxing evening before starting our holiday, instead we felt frustrated and disappointed

Dear Courtenay F., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the confusion you experienced at check-in, particularly after a long journey with your family. It is our priority to ensure that all reservations are accurately processed, and I regret that we fell short in this instance. Additionally, I understand that the request for cots was not handled as you expected, which undoubtedly added to your frustration. We strive to create a welcoming environment for families, and I regret that your experience did not reflect this commitment. Thank you once again for your feedback, and I hope you will consider staying with us in the future. Best regards, Novotel Darwin Airport

Customer review rating 2.0/5

Ross H. Business - Confirmed reviews ALL

I chose to stay at Novotel Darwin airport because I was arriving late and wanted to keep things simple. I had a rental car. The waiting line to check in was long. I would have been better off driving to a nicer (cheaper) hotel and checking in there. The room was rough. I expected better for the price.

Dear Mr. H., Thank you for sharing your feedback regarding your recent stay. I apologize for the inconvenience you experienced during check-in and for the condition of your room. We strive to provide a seamless experience for our guests, and it is disappointing to learn that we did not meet your expectations. Your comments are valuable and will be reviewed as we continuously seek to enhance our services. Best regards, Novotel Darwin Airport

Other web-users rate our hotel

  • 466 reviews 9.2/10 Location
  • 803 reviews 5.1/10 Room
  • 661 reviews 7.4/10 Service
  • 19 reviews 4.9/10 WiFi
  • 410 reviews 9.4/10 Pool
  • 335 reviews 3.7/10 Cleanliness
  • 280 reviews 5.9/10 Food
  • 277 reviews 5.8/10 Comfort

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