Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 1,195 reviews

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Novotel Darwin Airport - Image 1
Novotel Darwin Airport - Image 2
Novotel Darwin Airport - Image 3
Novotel Darwin Airport - Image 4
2 Henry Wrigley Drive, Eaton, 0820 DARWIN, Australia

Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Pool View Twin Queen Room

Photo out of - Pool View Twin Queen Room

A spacious room with 2 queen beds, LCD TV and private ensuite. Perfect for a family or a small group travelling.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Choose comfort and space. A spacious room with 2 queen beds, LCD TV, WiFi and easy access bathroom facilites. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Double Glazing
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Suite

One Bedroom Executive Suite Pool View

Photo out of - One Bedroom Executive Suite Pool View

Enjoy a stylish suite with King bed, 55" Chromecast TV, modern design, and views of the lagoon pool. All the comfort of Novotel with a resort-style outlook. Stay where comfort meets relaxation.

  • Views:

    Pool side

Max. number of persons
2
Area
From 55 m² / 592 sq ft

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Double Glazing
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Executive Apartment

Photo out of - Two Bedroom Executive Apartment

Designed for comfort and space with 2 bedrooms, modern kitchenette, full laundry, LCD TV, WiFi & living area. Perfect for families or long stays. Book your home away from home.

Max. number of persons
4
Area
From 66 m² / 710 sq ft

Bedding

Queen size bed(s) x1

Twin bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Darwin Airport

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.407074, 130.880038

Telephone
Fax +61 8 8920 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • DRW
  • DARWIN INT

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 134 rooms
  • 5 rooms for people with reduced mobility
  • 136 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge
  • WiFi at the hotel Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

Breakfast

  • Buffet Additional charge
  • Breakfast à la carte Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center

Well-being

Novotel Lap Pool

  • Outside
  • On site

Novotel Gym

  • On site
  • Near the property
  • Outdoor parking
  • Public

Splash Café

Photo out of - Splash Café

Splash Café provides a relaxed, alfresco environment for families, children, and in-house guests to enjoy fresh drinks and light meals while spending quality time together.

Cooking style
Cafe
Accessibility
Accessible service
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge

Payment

  • Cash
  • Credit card
  • Voucher
  • Apple Pay

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Splash Café provides a relaxed, alfresco environment for families, children, and in-house guests to enjoy fresh drinks and light meals while spending quality time together.

Buffet Breakfast is available at Poolhouse Bar & Kitchen. A la carte Breakfast is available at Splash Cafe.

Onsite Gym avaliable

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,195 reviews

Customer review rating 4.5/5

Jody J. Families - Confirmed reviews ALL

Dear Jody J., Thank you for sharing your wonderful experience at Novotel Darwin Airport. We are delighted to hear that our proximity to the airport and the array of facilities exceeded your expectations. It is gratifying to know that you enjoyed our pools, playground, and dining options. Your compliments about our staff and room cleanliness are greatly appreciated, as we strive to provide a comfortable and welcoming atmosphere for all our guests. We look forward to the pleasure of welcoming you back for another stay in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 5.0/5

Jenneane B. Solo - Confirmed reviews ALL

Dear Jenneane B., Thank you for your kind words regarding our location, amenities, and staff. We are delighted to hear that your experience was positive, and we appreciate your feedback. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.0/5

Michelle H. Couples - Confirmed reviews ALL

Dear Michelle H., Thank you for taking the time to share your feedback regarding your recent stay with us at Novotel Darwin Airport. I sincerely apologize for the inconvenience you experienced with your initial room assignment. I understand how important it is for our guests to feel comfortable and welcomed in their accommodations, and I regret that we did not meet your expectations in this instance. Your observations about the condition of the wheelchair accessible room have been noted. We recognize the significance of creating an inviting atmosphere in all our rooms, and your suggestion regarding enhancing the decor is appreciated. It is encouraging to hear that you enjoyed the spacious room you were moved to, along with our pool and breakfast offerings. I will ensure to share your compliments with our staff, as they strive to provide excellent service. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Tim B. Families - Confirmed reviews ALL

Dear Tim B., Thank you for your kind feedback. We are delighted to hear that you enjoyed our location, relaxed atmosphere, and the amenities we offer, including the pool and restaurant. Your satisfaction is our priority, and we look forward to welcoming you back soon. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Sergie K. Families - Confirmed reviews ALL

Dear Sergie K., Thank you for your feedback regarding your recent stay. I regret to hear that your breakfast experience did not meet your expectations, particularly with the temperature of the hot selections. Your comments will be considered to enhance our offerings in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Jody J., Thank you for sharing your wonderful experience at Novotel Darwin Airport. We are delighted to hear that our proximity to the airport and the array of facilities exceeded your expectations. It is gratifying to know that you enjoyed our pools, playground, and dining options. Your compliments about our staff and room cleanliness are greatly appreciated, as we strive to provide a comfortable and welcoming atmosphere for all our guests. We look forward to the pleasure of welcoming you back for another stay in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 5.0/5

Jenneane B. Solo - Confirmed reviews ALL

Fantastic location and amenities. Friendly and helpful staff.

Dear Jenneane B., Thank you for your kind words regarding our location, amenities, and staff. We are delighted to hear that your experience was positive, and we appreciate your feedback. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.0/5

Michelle H. Couples - Confirmed reviews ALL

Room wasn’t ready so we were put into a different room . This must have been a wheelchair accessible room. I informed staff that I felt like I was sitting in a hospital room . There was not a painting on the wall or anything inviting in the room , the fridge was leaking and obviously had been that way for some time as the cabinet was also water damaged and the carpet was wet. I feel for people in wheel chairs having to go into a room like this . They already spend enough time in hospitals and think they are getting a nice room in a beautiful hotel for $260 per night . Was very disappointing . Staff were lovely , changed us to a huge very nice room . The pool is amazing and breakfast was great also.all of the staff were amazing but I was so disappointed with that first room . Please send an interior designer to improve it as I was embarrassed as a Territorian for offering this room to anyone . Put a picture on the wall at the very least !

Dear Michelle H., Thank you for taking the time to share your feedback regarding your recent stay with us at Novotel Darwin Airport. I sincerely apologize for the inconvenience you experienced with your initial room assignment. I understand how important it is for our guests to feel comfortable and welcomed in their accommodations, and I regret that we did not meet your expectations in this instance. Your observations about the condition of the wheelchair accessible room have been noted. We recognize the significance of creating an inviting atmosphere in all our rooms, and your suggestion regarding enhancing the decor is appreciated. It is encouraging to hear that you enjoyed the spacious room you were moved to, along with our pool and breakfast offerings. I will ensure to share your compliments with our staff, as they strive to provide excellent service. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Tim B. Families - Confirmed reviews ALL

Very relaxed, great pool. Good restaurant.

Dear Tim B., Thank you for your kind feedback. We are delighted to hear that you enjoyed our location, relaxed atmosphere, and the amenities we offer, including the pool and restaurant. Your satisfaction is our priority, and we look forward to welcoming you back soon. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Sergie K. Families - Confirmed reviews ALL

Every dish of the 'hot selections' breakfast was cold. Eggs, bacon, everything I'm sorry to say which made breakfast a very unpleasant experience.

Dear Sergie K., Thank you for your feedback regarding your recent stay. I regret to hear that your breakfast experience did not meet your expectations, particularly with the temperature of the hot selections. Your comments will be considered to enhance our offerings in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.0/5

Ian R. Families - Confirmed reviews ALL

It was overall ok. The pool area, restaurant, breakfast, proximity to airport, and free airport shuttle were fantastic. However, the room was very dated - TV didn't work properly (got Ch7, 9, 10 but no ABC), shower water did not drain away quickly so bathroom was slippery for a long time. The room was therefore a bit dangerous with young children.

Dear Ian R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the pool area, restaurant, and our convenient location. However, we regret that the condition of your room did not meet your expectations. Your concerns regarding the television and shower drainage have been noted, and we will review these matters with our maintenance team to enhance the safety and comfort for future guests. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.0/5

Kristine K. A. Families - Confirmed reviews ALL

I booked the room for four guests, but only received two complimentary bottles of water, two sets of towels, and two sets of pool towels. Additionally, the welcome card placed in our room was addressed to a different guest. As an Accor Gold member, I believe these are basic details that should be properly taken care of, particularly when the booking clearly indicates the number of guests. I also booked a separate room for my sister and brother-in-law, and they did not receive any complimentary bottled water at all. Could you please clarify whether this is the expected service standard for Accor Gold members? Also, I accidentally left some packed food in the fridge. I would have appreciated a quick call from the hotel to let me know that I had left something behind after housekeeping had cleaned the room. This would have given me the opportunity to return and collect it.

Dear Kristine K. A., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations as an Accor Gold member. It is indeed our aim to provide exceptional service to all our guests, and I regret that we fell short in several areas during your visit. I understand your concerns regarding the amenities provided in your room, especially given the number of guests in your party. It is our standard practice to ensure that all accommodations are appropriately prepared, and I appreciate you bringing this to our attention. Regarding your sister and brother-in-law's experience, I assure you that complimentary bottled water is part of our offerings, and I will investigate this matter further. As for the oversight with your packed food, I acknowledge how frustrating this must have been. We strive to maintain open communication with our guests and your feedback will be considered to enhance our service. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Kassandra O. Friends - Confirmed reviews ALL

Lovely experience, staff helpful, we enjoy sitting pool side.

Dear Kassandra O., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a lovely experience and found our staff helpful. It is wonderful that you enjoyed your time by the poolside. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Megan B. Families - Confirmed reviews ALL

Disappointed with Novotel Airport stay. I often stay with Accor and this one was not the usual standard. Arrived at hotel from flight and the wait was approximately 40 mins to check in. This wait was due to Accor is open and sell to the public for use of the pool. This is not transparent in booking accomodation. As a result, the service which was average at the best was lengthy and also no where for hotel patrons to sit around pool. Suggest you have a specific line for pool bookings as well as area of day beds along with more staff on hotel guest check in and kiosk area. Rooms were big, however missing furniture (old) and not particularly clean. Breakfast was expensive and terrible. The Mercure next door looked a lot nicer but we could not book for our family of 3. Over all very disappointed with Novotel Airport and in hindsight would have used the time of waiting for service to go into Darwin City for Accomodation.

Dear Megan B., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin Airport. I sincerely regret that your experience did not meet your expectations, particularly in regard to the check-in process and the condition of the facilities. We understand that your wait time was longer than anticipated due to the public access to our pool area. I appreciate your suggestion for a dedicated check-in line for hotel guests, and I will ensure this feedback is communicated to our management team for consideration. Regarding the cleanliness and furnishings in your room, I assure you that maintaining our standards is a priority, and your comments will be reviewed with our housekeeping team. I apologize that our breakfast service did not meet your expectations either. We strive to provide quality dining options and your insights will help us improve. Thank you once again for your valuable feedback, and I hope you might consider giving us another opportunity in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

David M. Business - Confirmed reviews ALL

Staff are friendly and rooms are clean and comfortable

Dear David m., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff friendly and your room comfortable. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.0/5

Geoff P. Business - Confirmed reviews ALL

very good

Dear Geoff P., Thank you for your positive feedback regarding our location and the overall experience. We are delighted to hear that you found our hotel to your satisfaction and appreciate your kind words. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Emma G. Families - Confirmed reviews ALL

The location was great for an early flight. Pool was great. Beds comfy enough. But the carpet in the room was filthy and made me feel a tad uncomfortable.

Dear Emma G., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and amenities. However, we regret to learn about the condition of the carpet in your room. Your concerns will be noted for future improvements. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Michael R. Couples - Confirmed reviews ALL

Very comfortable

Dear Michael R., Thank you for your kind words regarding your stay with us. We are pleased to hear that you found our accommodations comfortable. Your feedback is greatly appreciated, and we hope to welcome you back soon. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 5.0/5

Michael M. Friends - Confirmed reviews ALL

Well located near airport, enjoyed resort style accommodation, enjoyed the pool, restaurant & breakfast exceptional, appreciated the airport transfer.

Dear Michael M., Thank you for your positive feedback regarding your stay at Novotel Darwin Airport. We are delighted to hear that you enjoyed our convenient location, resort-style amenities, and exceptional dining options. Your satisfaction is greatly valued, and we hope to welcome you back soon. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 5.0/5

Samuel H. Families - Confirmed reviews ALL

Could not fault the place, fantastic property for the family, great room. Blown away

Dear Samuel H., Thank you for your wonderful feedback. We are delighted to hear that you and your family had such a fantastic experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Katrina G. Couples - Confirmed reviews ALL

We did an overnight. It was fine for the night, the room was large and comfortable and we enjoyed the pool too. Happy there was a restaurant too so we did not have to taxi anywhere.

Dear Katrina G., Thank you for your feedback. We are pleased to hear that you found the bed comfortable and enjoyed the pool and restaurant facilities. Your insights are valuable to us as we strive to enhance our guest experience. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Victoria C. B. Families - Confirmed reviews ALL

The pool is fantastic. Our room was very tired with ripped carpet, chipped paint on walls and old stained furniture. The sheets and beds were good.

Dear Victoria C. B., Thank you for your feedback regarding your recent stay. While I am pleased to hear that you enjoyed the pool and found the bedding satisfactory, I regret that the condition of your room did not meet your expectations. Your comments have been noted for our ongoing improvement efforts. Warmest Regards, Arya Wijaya Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.0/5

Julie H. Couples - Confirmed reviews ALL

It was expensive, not all the amenities we are accustomed to in Canada for this cost of hotel . Safety equipment and chairs and handrails where they are needed are not there. Compared to Canadian Standards this hotel is very lacking in proper safety. The shower floor is very slippery but no matt Inside the shower to help prevent falling. Same with tiled bathroom floor ,very slippery when wet . The front end staff are excellent, work hard and try to solve all problems. The places to eat in the morning are very lacking. $35.00 for a buffet breakfast when all we wanted was coffee, juice , maybe toast. Was not available any where we could find . Pools are all great but again, safety rails and such are lacking . Lots of children but no Lifeguards, on duty . Children in the Adult pools get rowdy ( being children and having fun , but adults may want to relax. Can’t happen. You wanted a proper report about our stay , you got it . Honest and straightforward. Not complaining, only telling you as it is from our perspective. Dennis and Julie H.

Dear Julie H., Thank you for sharing your feedback regarding your recent stay with us. It is always valuable to hear from our guests as it helps us understand areas that require improvement. We appreciate your compliments regarding our front office staff, who strive to provide excellent service. However, I regret to learn that certain amenities did not meet your expectations, particularly concerning safety features. Your observations regarding slippery surfaces and the absence of safety equipment will be taken into consideration, as guest safety is of paramount importance to us. I understand your concerns about our breakfast offerings and the pricing. We aim to provide diverse dining options, and your comments will certainly help us assess our breakfast menu to better cater to our guests’ preferences. Thank you for your honest feedback. We value your perspective and hope to welcome you back in the future for an improved experience. Warmest Regards, Arya Wijaya Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Alison L. Business - Confirmed reviews ALL

Very dated rooms for a 4****. TV wouldn’t work properly for my 3 nights there, asked everyday to have it fixed and was never done.

Dear Alison L., Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you experienced with your room and the television. We strive to provide a comfortable experience, and I appreciate your comments as they help us identify areas for improvement. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Cameron M. Business - Confirmed reviews ALL

The reception was dismissive, and the room stunk

Dear Cameron M., Thank you for sharing your feedback. I sincerely apologize for the experience you encountered with our reception team and the condition of your room. Your comments are valued, and I will ensure they are brought to the attention of the relevant departments for future improvements. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Other web-users rate our hotel

  • 487 reviews 9.3/10 Location
  • 833 reviews 5/10 Room
  • 667 reviews 7.3/10 Service
  • 15 reviews 4.8/10 WiFi
  • 417 reviews 9.5/10 Pool
  • 348 reviews 3.5/10 Cleanliness
  • 286 reviews 5.7/10 Comfort
  • 186 reviews 5.2/10 Value

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