Novotel Darwin Airport Hotel 4 stars

Name: Novotel Darwin Airport
Address: DARWIN, 0812, AUSTRALIA
Telephone: (+61)8/89207800
Rating: 4.1

Customer review rating 4.1/5 2,743 reviews

ALLSAFE approved hotel

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+ 12 Services

Novotel Darwin Airport Hotel

Hotel that makes every moment matter

Feel welcome at Novotel Darwin Airport Hotel

Erich Friedl, Hotel Manager

Novotel Darwin Airport is located next to Darwin International Airport. It is a short drive from the Darwin Central Business District, Casuarina Square Shopping Centre, Marrara International Sports Complex, Crocodylus Park and the other major tourist attractions from the Tourism Top End. Perfectly suited for both business and leisure travellers.

Darwin is the capital of the Northern Territory in Australia and serves as a gateway to Kakadu National Park.

Hotel extras

250 metres from Darwin International Airport, 24 hour airport shuttle service
131 stylish rooms suitable for business and leisure travellers
Hotel Restaurant with a-la-carte Chinese Cuisine, Hotel Bar poolside
Fitness - lap pool and 24 hour access to Hotel Gym
5 meeting rooms with contemporary decor and natural light

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking Complimentary onsite car parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
DARWIN INT
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM-9AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Laundry
- Dry cleaning / Ironing (Paying)
- Ironing room
Porter
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre

Breakfast Paying
1 Restaurant(s)
1 Bar(s)

6 Meeting room(s)
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 10h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
Express check-out
- High Speed WiFi
- High Speed internet (Extra)
- High speed transmission line
- WiFi at the hotel (Extra)
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Express check-out
Wi-Fi (Extra)
- High Speed WiFi
- High Speed internet (Extra)
- High speed transmission line
- WiFi at the hotel (Extra)
- WiFi in the communal areas

On site

Free hotel onsite parking

On site

1 Bar(s)
1 Restaurant(s)
- Buffet (Extra)
- Express available at any time (Extra)

1 Bar(s)
1 Restaurant(s)
Breakfast (Extra)
- Buffet (Extra)
- Express available at any time (Extra)

Novotel Gym
- On site
- Outside

Novotel Gym
Novotel Lap Pool
- On site
- Outside

6 Meeting room(s)
Self service business center
Meeting rooms

6 Meeting room(s)
Business Center

Self service business center
Meeting rooms

- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
- 134 rooms
- 136 non-smoking rooms
- 5 rooms for people with reduced mobility
- 6 floors
- Concierge
- Porter
- Safe deposit box at reception
- DARWIN INT
- DRW

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
Hotel informations
- 134 rooms
- 136 non-smoking rooms
- 5 rooms for people with reduced mobility
- 6 floors
Services available at reception
- Concierge
- Porter
- Safe deposit box at reception
Shuttle
- DARWIN INT
- DRW

Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 darwin
australia

Tel: +61889207800

Fax: (+61)8/89207900

Check-in from 14h00

Check out up to 10h00

By plane
DARWIN INT At 0.3km / 0.19 miles - Shuttle free
By train
DARWIN TRAIN At 17km / 10.56 miles

GPS :-12.407074, 130.880038

Our accommodation(s)

Novotel Darwin Airport offers spacious, well appointed rooms as well as the comfort and peace of mind of staying at an internationally branded hotel.

Standard Room 1 Queen Bed

Max. number of persons: 2
Area: From 21 m² / 226 sq ft
Views: Airport view *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room 2 Queen Beds

Accessible room

Max. number of persons: 4
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Our restaurants and bars

LOONG FONG SEAFOOD RESTAURANT

Type of cuisine: Chinese

Loong Fong Restaurant specialises in Chinese Seafood cuisine and is located on the ground floor. It serves providing a daily buffet breakfast and a la carte lunch and dinner.

Monday 11:30 - 14:30
Tuesday 11:30 - 14:30
Wednesday 11:30 - 14:30
Thursday 11:30 - 14:30
Friday 11:30 - 14:30
Saturday 11:30 - 14:30
Sunday Closed

LOONG FONG BAR

The bar, located adjacent to the pool, is open daily from 12noon and offers a wide variety of beverages to escape from the Darwin heat.

Monday 12:00 - 22:00
Tuesday 12:00 - 22:00
Wednesday 12:00 - 22:00
Thursday 12:00 - 22:00
Friday 12:00 - 22:00
Saturday 12:00 - 22:00
Sunday Closed

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 189 m²
Maximum capacity: 150 people
Maximum banquet capacity: 120 people

Find out more

Ideally located near airport

Janet Couples - 23/07/2021 Confirmed reviews ALL

Good service, clean and comfortable room

Dear Janet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good stay

Melanie Families - 22/07/2021 Confirmed reviews ALL

Friendly service, good stay and well located

Dear Maddie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Well located

Jane P. Families - 21/07/2021 Confirmed reviews ALL

Chose this hotel because close to airport , shuttle pick up and use of Mercure hotel across the road

Dear Jane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Friendly staff, nice rooms

Emily Couples - 19/07/2021 Confirmed reviews ALL

Easy check in process, reception staff were friendly. The rooms were spacious and everything you needed. There was no noise from the airport. Plenty of parking.

Dear Emily, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Comfortable, friendly hotel

Sybil N. Families - 18/07/2021 Confirmed reviews ALL

There was a major road build going on outside the hotel when we stayed. Staff moved us to a quieter room at our request. We stayed a few days, went travelling them came back and successfully requested the same room, where we knew we would be able to sleep well. I can't fault the staff at this hotel. Very nice people. The hotel is spacious and clean if a little tired, beds very comfortable. Food choices rather limited but we mostly ate in the city anyway. The pool catches the morning sun and is a lovely place to read and relax.

Dear Sybil N., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Family Holiday

Andrew F. Families - 17/07/2021 Confirmed reviews ALL

After staying at this property on several occasions in Darwin previously, we decided to stay here once again. On this occasion, it was very underwhelming and only saved by the food quality in the restaurant. Unfortunately there was no welcome feeling during our stay and certainly didn’t feel like a loyal Platinum member with no benefits offered or mentioned. We also had an incident with our room where we had a cockroach issue, due to this we were moved to a different room. There was nothing else done or said to offer us anything for being inconvenienced for this change. To finish off, when we checked out, it was the longest most ridiculous check we have ever experienced, 30 minutes to complete everything and fix our bill. I’m not sure why the breakfast charges featured on the bill when breakfast was included in our stay. This process took far too long to remove the costs and rectify our bill and luckily we gave ourselves plenty of time to get to the airport for our flight. As much as we have loved staying here previously, I think we will be choosing to stay in the city for future visits because of this experience.

Dear Andrew F., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that the experience on your most recent stay did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem's and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Anonymous Families - 17/07/2021 Confirmed reviews ALL

Room 514 Ineffective air conditioning No power points in second bedroom No curtain or blind on louvre window in second bedroom Wifi did not work Not enough pillows-only one per person

Dear Heather M., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem's and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Average.

Giulio P. Business - 16/07/2021 Confirmed reviews ALL

The room was average for what appeared to be a reasonably new build (~10 years old). The restaurant on site was average. The two times I rang to book, when using the website to book became too complicated, the computer system was slow, the level of English was very poor, and it did not leave a good impression. COVID protocols were fine.

Dear Giulio P., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please know that we are currently working on upgrading our facilities which includes room renovations across the property. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

okay stay

Delete M. E. Solo - 14/07/2021 Confirmed reviews ALL

I do not like air conditioning and the windows do not open. Not happy with this at all

Dear Louise P., Thank you for taking the time to tell us about your experience at the Novotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good stay

Brian Solo - 13/07/2021 Confirmed reviews ALL

Staff very accommodating easy check in and out. My room was nice and clean and comfortable

Dear Bevan, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Great location near the airport

Glenys B. Business - 12/07/2021 Confirmed reviews ALL

I just booked in overnight as I was flying out the next day. The service was great. The booking in process was friendly , helpful and warm. Lovely comfortable bed and clean room. Loved the friendly and helpful service. Thank you.

Dear Glenys, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Friendly staff

Matt Families - 06/07/2021 Confirmed reviews ALL

Staff were great amidst a challenging time in first NT Covid lockdown, staff communicated well with options and notes left under door as well. Clean rooms and good location.

Dear Matthew W., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. Thank you for your support and understanding during the lockdown period! At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Located close to the Darwin Airport, just walking distance as the Courtesy Bus was not running due to Darwin Lockdown

Lyn L. Solo - 05/07/2021 Confirmed reviews ALL

The bed was comfortable and clean. No where else was open for a meal but Dinner was prepared and left outside my door along with a Breakfast Box for 6am. I was a bit shocked at the price of $309.00 for 1 person for the night as I had booked into Novotel the next Sunday night for around $170.00 for 1 person for 1 night. I did not need the second Sunday night as I was not allowed in WA. I returned to Queensland on the Monday.

Dear Lynette L., Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to thank you for sharing your comments. We look forward to welcoming you back to the hotel soon! Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Great staff, good stay

Patricia Families - 03/07/2021 Confirmed reviews ALL

Stay was relaxing, staff was friendly. Issues were dealt without any hassle. Location is good if you have own transport. Taxis are easy to get but can become expensive. Great that you can use both hotels Novotel and Mercure. Housekeeping was hit and miss. Chinese restaurant was lovely but too expensive to eat there all the time. Cossies was good food was always nice.

Dear Patricia, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also noted your comments about housekeeping and our restaurants I will bring this to the attention of our head of department managers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

VERY COMFORTABLE

Brian M. Couples - 02/07/2021 Confirmed reviews ALL

An overnight stay to catch flight. because of lock down we stayed in our room with excellent room service

Dear Brian M., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Beautiful clean and close to the airport staff were very efficient

Ingrid H. Families - 01/07/2021 Confirmed reviews ALL

Amazing place

Dear Ingrid, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport

No happy.

evalleycons Family - 07/01/2020 TripAdvisor review

We had to be moved three times as for poor hygiene reasons and non working a/cs. I have a photo of the aircon filter and it is clear it had not been cleaned in months. We will not b staying there again as it was supposed to be a relaxing getaway. This it was not. All we were offered was a discount on our next stay, this will not be happening.

Dear evalleycons, thank you so much for your feedback regarding your recent stay with us. I am so sorry to hear you did not enjoy your time with us and we did not meet your expectations. Please trust, I will address your concerns with the team in order to improve our services in the future. It is our hope to welcome you back in the future, All the best Kim S Operations Manager

Very Happy with my stay

waynelysaght Business - 09/12/2019 TripAdvisor review

The room was clean, quiet and comfortable. Everything i required was advisable, staff at the reception desk was very helpful with all my quires. The only thing that i would like to see the water bottle in the frigate could be fill for convince of the quest. It would have been preferable to have the water jug in the frigate was filled with cold water, I had go back down to reception to purchase bottles of water to bring back to my room, little thing like this would made my stay even more comfortable.

Dear waynelysaght, Thank you for your lovely review regarding your recent stay with us. Its a pleasure to read you have had a good time and the team looked after you. Thank you also for your feedback regarding the water, this is definitely something we can look into for the future Many thanks again and until next time Kim S Operations Manager

Prices well for location

mhope2019 Business - 13/10/2019 TripAdvisor review

Great location with free shuttle running to/from the airport 24/7 Recommend going across the road to the Mercure for food and a few drinks to sit by the pool- can all be charged back to your room as same motel group

Dear mhope2019, Thank you for your great review of our hotel. Great to hear you had a lovely time with us and recommend using the facilities at Mercure as well. Our hotels belong together and it makes it very easy and convenient for guests to have a greater variety during their stay. Thank you again and until next time, Kim S Operations Manager

Convenient and great service

Iaindalton Business - 18/08/2019 TripAdvisor review

The Hotel is close to the airport and a short walk and as always with Accor group the service is excellent - I checked in early and was given a slightly later check out to help with my flight arrangements

Dear Iaindalton, thank you for your great review. We are so pleased to hear you love us and Accorhotels and that you enjoy service all around. Thank you again and until next time Kim S Operations Manager

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