Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 1,188 reviews

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Novotel Darwin Airport - Image 1
Novotel Darwin Airport - Image 2
Novotel Darwin Airport - Image 3
Novotel Darwin Airport - Image 4
2 Henry Wrigley Drive, Eaton, 0820 DARWIN, Australia

Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Pool View Twin Queen Room

Photo out of - Pool View Twin Queen Room

A spacious room with 2 queen beds, LCD TV and private ensuite. Perfect for a family or a small group travelling.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Choose comfort and space. A spacious room with 2 queen beds, LCD TV, WiFi and easy access bathroom facilites. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Double Glazing
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Suite

One Bedroom Executive Suite Pool View

Photo out of - One Bedroom Executive Suite Pool View

Enjoy a stylish suite with King bed, 55" Chromecast TV, modern design, and views of the lagoon pool. All the comfort of Novotel with a resort-style outlook. Stay where comfort meets relaxation.

  • Views:

    Pool side

Max. number of persons
2
Area
From 55 m² / 592 sq ft

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Double Glazing
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Apartment

Two Bedroom Executive Apartment

Photo out of - Two Bedroom Executive Apartment

Designed for comfort and space with 2 bedrooms, modern kitchenette, full laundry, LCD TV, WiFi & living area. Perfect for families or long stays. Book your home away from home.

Max. number of persons
4
Area
From 66 m² / 710 sq ft

Bedding

Queen size bed(s) x1

Twin bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Darwin Airport

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.407074, 130.880038

Telephone
Fax +61 8 8920 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • DRW
  • DARWIN INT

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 134 rooms
  • 5 rooms for people with reduced mobility
  • 136 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge
  • WiFi at the hotel Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

Breakfast

  • Buffet Additional charge
  • Breakfast à la carte Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center

Well-being

Novotel Lap Pool

  • Outside
  • On site

Novotel Gym

  • On site
  • Near the property
  • Outdoor parking
  • Public

Splash Café

Photo out of - Splash Café

Splash Café provides a relaxed, alfresco environment for families, children, and in-house guests to enjoy fresh drinks and light meals while spending quality time together.

Cooking style
Cafe
Accessibility
Accessible service
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge

Payment

  • Cash
  • Credit card
  • Voucher
  • Apple Pay

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Splash Café provides a relaxed, alfresco environment for families, children, and in-house guests to enjoy fresh drinks and light meals while spending quality time together.

Buffet Breakfast is available at Poolhouse Bar & Kitchen. A la carte Breakfast is available at Splash Cafe.

Onsite Gym avaliable

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,188 reviews

Customer review rating 5.0/5

Samuel H. Families - Confirmed reviews ALL

Dear Samuel H., Thank you for your wonderful feedback. We are delighted to hear that you and your family had such a fantastic experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Katrina G. Couples - Confirmed reviews ALL

Dear Katrina G., Thank you for your feedback. We are pleased to hear that you found the bed comfortable and enjoyed the pool and restaurant facilities. Your insights are valuable to us as we strive to enhance our guest experience. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Victoria C. B. Families - Confirmed reviews ALL

Dear Victoria C. B., Thank you for your feedback regarding your recent stay. While I am pleased to hear that you enjoyed the pool and found the bedding satisfactory, I regret that the condition of your room did not meet your expectations. Your comments have been noted for our ongoing improvement efforts. Warmest Regards, Arya Wijaya Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.0/5

Julie H. Couples - Confirmed reviews ALL

Dear Julie H., Thank you for sharing your feedback regarding your recent stay with us. It is always valuable to hear from our guests as it helps us understand areas that require improvement. We appreciate your compliments regarding our front office staff, who strive to provide excellent service. However, I regret to learn that certain amenities did not meet your expectations, particularly concerning safety features. Your observations regarding slippery surfaces and the absence of safety equipment will be taken into consideration, as guest safety is of paramount importance to us. I understand your concerns about our breakfast offerings and the pricing. We aim to provide diverse dining options, and your comments will certainly help us assess our breakfast menu to better cater to our guests’ preferences. Thank you for your honest feedback. We value your perspective and hope to welcome you back in the future for an improved experience. Warmest Regards, Arya Wijaya Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Alison L. Business - Confirmed reviews ALL

Dear Alison L., Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you experienced with your room and the television. We strive to provide a comfortable experience, and I appreciate your comments as they help us identify areas for improvement. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Dear Samuel H., Thank you for your wonderful feedback. We are delighted to hear that you and your family had such a fantastic experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Katrina G. Couples - Confirmed reviews ALL

We did an overnight. It was fine for the night, the room was large and comfortable and we enjoyed the pool too. Happy there was a restaurant too so we did not have to taxi anywhere.

Dear Katrina G., Thank you for your feedback. We are pleased to hear that you found the bed comfortable and enjoyed the pool and restaurant facilities. Your insights are valuable to us as we strive to enhance our guest experience. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Victoria C. B. Families - Confirmed reviews ALL

The pool is fantastic. Our room was very tired with ripped carpet, chipped paint on walls and old stained furniture. The sheets and beds were good.

Dear Victoria C. B., Thank you for your feedback regarding your recent stay. While I am pleased to hear that you enjoyed the pool and found the bedding satisfactory, I regret that the condition of your room did not meet your expectations. Your comments have been noted for our ongoing improvement efforts. Warmest Regards, Arya Wijaya Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.0/5

Julie H. Couples - Confirmed reviews ALL

It was expensive, not all the amenities we are accustomed to in Canada for this cost of hotel . Safety equipment and chairs and handrails where they are needed are not there. Compared to Canadian Standards this hotel is very lacking in proper safety. The shower floor is very slippery but no matt Inside the shower to help prevent falling. Same with tiled bathroom floor ,very slippery when wet . The front end staff are excellent, work hard and try to solve all problems. The places to eat in the morning are very lacking. $35.00 for a buffet breakfast when all we wanted was coffee, juice , maybe toast. Was not available any where we could find . Pools are all great but again, safety rails and such are lacking . Lots of children but no Lifeguards, on duty . Children in the Adult pools get rowdy ( being children and having fun , but adults may want to relax. Can’t happen. You wanted a proper report about our stay , you got it . Honest and straightforward. Not complaining, only telling you as it is from our perspective. Dennis and Julie H.

Dear Julie H., Thank you for sharing your feedback regarding your recent stay with us. It is always valuable to hear from our guests as it helps us understand areas that require improvement. We appreciate your compliments regarding our front office staff, who strive to provide excellent service. However, I regret to learn that certain amenities did not meet your expectations, particularly concerning safety features. Your observations regarding slippery surfaces and the absence of safety equipment will be taken into consideration, as guest safety is of paramount importance to us. I understand your concerns about our breakfast offerings and the pricing. We aim to provide diverse dining options, and your comments will certainly help us assess our breakfast menu to better cater to our guests’ preferences. Thank you for your honest feedback. We value your perspective and hope to welcome you back in the future for an improved experience. Warmest Regards, Arya Wijaya Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Alison L. Business - Confirmed reviews ALL

Very dated rooms for a 4****. TV wouldn’t work properly for my 3 nights there, asked everyday to have it fixed and was never done.

Dear Alison L., Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you experienced with your room and the television. We strive to provide a comfortable experience, and I appreciate your comments as they help us identify areas for improvement. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Cameron M. Business - Confirmed reviews ALL

The reception was dismissive, and the room stunk

Dear Cameron M., Thank you for sharing your feedback. I sincerely apologize for the experience you encountered with our reception team and the condition of your room. Your comments are valued, and I will ensure they are brought to the attention of the relevant departments for future improvements. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.5/5

Luan C. Business - Confirmed reviews ALL

I felt that the rooms are dated and my bathroom stank of mould or something. For the same room standard I could have stayed at a motel and paid less. I joined Accor so that I don’t have to stay in motels when I travel. This was very disappointing. I don’t usually do reviews, but this was not the Novotel standard.

Dear Luan C., Thank you for sharing your feedback regarding your recent stay. I am sorry to learn that the condition of your room did not meet your expectations and that you experienced issues with cleanliness. We strive to maintain high standards and your comments will be shared with our housekeeping team for review. We appreciate your loyalty to the Accor brand and regret that your experience did not reflect our commitment to quality. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 1.0/5

Rodney W. Business - Confirmed reviews ALL

Check in went well and access to the room all fine. The Towels in the bathroom were not washed properly with soiling still visible. The basin, shower and bathroom floor had long hair left behind and floors and showers clearly were not cleaned in a while. When showering I noticed the soap was out, so the next morning i called up reception to request some more soap. Thinking it would turn up any minute I prepared for my shower and begun waiting after longer than half an hour of waiting I thought, i'm going to be late for my appointment if i wait any longer, so i called up again to see how it was going and finally after another half an hour the soap turned up...

Dear Rodney W., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in process satisfactory and appreciated the convenience of our location. However, I sincerely apologize for the cleanliness issues you encountered in your bathroom. This is not reflective of our standards, and I assure you that we take such matters seriously. We appreciate your input as it helps us improve our services. I also regret to hear about the delay in receiving additional soap during your stay. Timely service is a priority for us, and your experience does not align with our commitment to providing a comfortable environment for our guests. Thank you once again for your comments. We hope to have the opportunity to better serve you in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Emma P. Business - Confirmed reviews ALL

The hotel was well located and very clean. It had a nice holiday feel about it. The only downside was the parking wasn’t well signed and a bit of a trek to get to, and at night my room was noisy. Other than that a lovely stay.

Dear Emma P., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the cleanliness of the hotel. However, we apologize for the inconvenience caused by the parking signage and the noise you experienced in your room. Your comments are valuable to us, and we will take them into consideration as we continue to enhance our guest experience. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 1.0/5

Kylie F. Families - Confirmed reviews ALL

Not worth the money

Dear Kylie F., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the shower head and television remote. We value your comments as they help us improve our services and facilities. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 1.5/5

Lesley G. Families - Confirmed reviews ALL

Checking in was ridiculous. Two employees and a queue of guests waiting to check in. Each guest took an average of 10 minutes to be checked in. Check out was the same and the staff member who served me was rude when I asked for a printed copy of my invoice. The pool was full of Darwin residents with incredibly unruly children jumping and dive bombing of the bridge and walls despite multiple signs expressly forbidding it. They were left unchecked by both parents and staff. If I wanted to use the pool furniture closest to the pool, that was an extra cost. Breakfast was $30 one day and $40 the next simply because I didn’t pre-pay. Given the $700 I paid for two nights breakfast should have been included or at least $30 every day. Not one staff member dressed in a way that reflected the price and all looked like they had slept in their uniforms over multiple nights, there was no pride in their appearance. The room itself was relatively clean but furniture had not been moved to vacuum under for some time and there was lime buildup on the shower glass.

Dear Lesley G., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your check-in and check-out processes. We strive to provide efficient service, and I understand how frustrating long wait times can be. Your comments about the staff's demeanor will be addressed, as we expect our team to maintain a courteous and professional approach at all times. Regarding the pool, we do have policies in place to ensure a pleasant experience for all guests. I regret that these were not enforced during your visit. Concerning the breakfast pricing, we offer various options, and I appreciate your feedback on the perceived value relative to your overall spend. We continuously review our offerings to enhance guest satisfaction. I appreciate your remarks about the room cleanliness, and I will ensure that our housekeeping team reviews their practices for thoroughness. Thank you for bringing these matters to our attention, and I hope you will consider staying with us again in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 5.0/5

Rateb J. Business - Confirmed reviews ALL

I had a good experience, and the location is very convenient for me.

Dear Rateb J., Thank you for your positive feedback. We are delighted to hear that you had a good experience and found our location convenient. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Phillip Z. Business - Confirmed reviews ALL

The Airport Novotel is conveniently located for those who need access to the airport, especially if catching a flight in the crazy hours that Darwin operates. My room was well-appointed, spacious, clean and comfortable.

Dear Phillip Z., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location convenient and that your room met your expectations for comfort and cleanliness. We hope to welcome you back in the future. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 0.5/5

Adrian D. G. Business - Confirmed reviews ALL

Room was overpriced and not very clean. Also, room rates vary considerably from one day to another, reaching over 400 dollars for an average room, which I feel is not fair to customers and short sighted as a business, and has put me and my colleagues off using Novitel again.

Dear Adrian D. G., Thank you for sharing your concerns regarding your recent stay. I sincerely apologize for the cleanliness issues you experienced, as we strive to maintain high standards in our accommodations. I appreciate your feedback on our room rates; we aim to offer competitive pricing that aligns with market trends. Your comments are valuable to us, and I will ensure they are shared with the relevant team. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.0/5

Marichu R. Families - Confirmed reviews ALL

Good upgrade

Dear Marichu R., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated the upgrade and found our accessibility options satisfactory. Your experience is important to us, and we look forward to welcoming you back. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Tania M. Couples - Confirmed reviews ALL

Great experience, great location, friendly and kind staff.

Dear Tania M., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, the pool, and found our staff to be friendly and accommodating. Your kind words motivate us to continue providing excellent service. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 5.0/5

Anne-marie S. Solo - Confirmed reviews ALL

I had a late arrival, getting in around 1pm. The courtesy bus was at the airport, making check-in quick. Lovely room, decent breakfast then courtesy bus to airport again in the morning.

Dear Anne-Marie S., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location and courtesy bus service contributed to your enjoyable experience. We appreciate your kind words about the room and breakfast. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.0/5

Guy C. Business - Confirmed reviews ALL

Easy fast check in at 1.30am in the morning. Good breakfast with great pool and a hotel gym

Dear Guy C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our convenient location and efficient check-in process met your expectations. It is wonderful that you enjoyed the breakfast and our facilities, including the pool and gym. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.5/5

Tanya M. B. Business - Confirmed reviews ALL

It would have been nice to have some water in the fridge as I arrived late at night off a flight. Room was tired.

Dear Tanya M. B., Thank you for sharing your feedback regarding your recent stay. We regret that you did not find water in the fridge upon your late arrival and that your room did not meet your expectations. Your comments will be taken into consideration for future improvements. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.0/5

Laurel H. Business - Confirmed reviews ALL

Apparently Novotel won’t deliver coffee to your room, even though it’s on the room service menu

Dear Laurel H., Thank you for your feedback regarding our room service policies. I apologize for any confusion you experienced regarding coffee delivery. We appreciate your insights as they help us improve our service offerings. Warmest Regards, Prateek Front office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Other web-users rate our hotel

  • 492 reviews 9.3/10 Location
  • 831 reviews 5.1/10 Room
  • 676 reviews 7.4/10 Service
  • 16 reviews 4.5/10 WiFi
  • 436 reviews 9.5/10 Pool
  • 353 reviews 3.5/10 Cleanliness
  • 285 reviews 5.9/10 Comfort
  • 190 reviews 5.5/10 Value

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