I have stayed in many Novotels in Australia and around the world and this is the first time that I have experienced a hotel that fell well below the standard. From check in to room quality and maintence to buffet breakfast - all were noticeably substandard. At check in, in spite of having credit card info on file (for the last 10 years or so) I was required to pay in advance and to leave an additional security deposit. The room keys did not unlock the room, even after 2 trips to the reception counter for checking. Reported faults with the room were not even examined let along fixed - this included the room safe which meant I had to carry valuables with me for my entire stay. Daily room cleaning was cursory and extremely late. The breakfast buffet was nowhere near Novotel standard - for me this is one of the constand delights of Novotels worldwide but this was not part of that standard. Rather than extending for the rest of my stay I moved out to an ordinary hotel that at half the price was much better. The only positive from the Novotel was that the room was quiet.

The services in the hotel is excellent. The restaurant is very good. Feel very warm welcome during the whole stay. The lobby and restaurant sitting is one of my favorite. Thank you for the team at Novotel Darwin CBD.

Have stayed at this property a number of times previously and have always found the hotel good value for the money. The building is in a great location making lots of eating and entertainment venues within an easy walk. This hotel is certainly worth consideration if you are looking for accommodation in Darwin.

I have always stayed at this hotel while on business in Darwin however the last 2 stays have been underwhelming, slow and clucky check in, no upgrade offered even when better rooms were available, at Checkout asked for my invoice to be emailed however not sent, rang today to get invoice sent and was put on hold for 10mins so gave up and still don’t have the invoice, only one complementary drink offered with no water in my room, not a great experience for a supposedly valued Platinum member

The Novotel Darwin is in a great location and has many good features but is quite dated with the bathroom old and dated, no ensuite in the 2 bedroom apartments and last day no breakfast buffet without any explanation which was a bit strange. The staff were fantastic and the service was also excellent.

After reading a lot of reviews here I wasn't sure what to expect. Many reviews were negative so I must say I hesitated before booking. Well I am glad that I didn't trust the accuracy of these reviews - the hotel was clean, service was fast, breakfast was good, beer was cold, the rooms were perfectly acceptable, and the pool was not in a poor condition as others have indicated. For a hotel that's 30+ years old, in the tropics of Australia, it's holding up well and should definitely be on your list if you're looking for somewhere to stay in Darwin.

Staff were friendly, courteous and professional, bar/lounge area modern and comfortable however rooms very tired and seriously in need of a revamp. Sliding doors did not slide, panel missing above bar fridge etc. Lifts look like they have had a very hard life. Atrium while expansive is also uncomfortably warm except at ground level.

I stayed in 2 different rooms and didn't have any functioning aircon, one was barely blowing any cold and the other one was but blowing very hot air at the same time.. despite that I reported it to the reception on the first day of my stay. Rooms were alright, facilities were good but I was expecting better bathrooms and better swimming pool considering the prices of the accommodation. Some of the staff were really friendly, efficient and accommodating, some were really rude and not customer friendly at all. The ocean view was really nice from my first room I wish the parking was either free or secured and covered...

The aircon in Darwin at this time of the year is the most important aspect of a hotel and Novotel passes with flying colours.The breakfast is more than adequate and the atrium style of lounge area is very relaxing.The rooms are spacious and great views were had overlooking the harbour

Pool was in need of revamp & was an unpleasant area - pool fence was rusted, spa wasn’t working & paving needed fixing. Air conditioner in foyer/restaurant/bar wasn’t working. Buffet breakfast was below average. Staff were friendly but accommodation was not what was expected of Novotel.

Service hit & miss pool area pathetically inadequate & poorly maintained 2 plastic sun lounges 6 plastic chairs, breakfast,don’t bother, however excellent food otherwise had 4 meals,well done to the chef,gave us late checkout.. .

Novotel Darwin CBD was an excellent base for our time in Darwin. The bed was excellent, staff were friendly and helpful at all times, and the room facilities everything we needed. The building as a whole would benefit from refurbishment but was sufficient for our purposes. Location of the hotel is excellent, we mostly walked around town but there was plenty of public transport available too (busses, taxis etc).

We enjoyed our stay here, the staff were great and very helpful, the rooms needed a bit of a freshen up but otherwise the beds were very comfortable. The restaurant food was great from breakfast through to dinner. The bar staff were lovely and made the best cocktails

Overall a nice hotel, rooms comfortable, however the phone did not work and the safe would not lock. Over our 3 night stay not one staff member followed this up even though we reminded front desk every day. Appeared to me they were short staffed. Staff were all very nice. A little disappointed in the service as a gold member - did not receive the gold level benefits-staff member cited a system issue. Location of the hotel is great-easy walk into CBD.

First appearance is quite impressive but didn't take long to disappoint. Toilet seat was not fitted properly and half fell off; this should have been detected by last cleaner and fixed. I had to fix it myself as no maintenance person was available. Cupboard door on mini fridge had been removed with hinges still present. No water in the room and no room service to provide same when requested. Most staff acted like we were an inconvenience to their day (one receptionist was very friendly and helpful). Shower in a bath with a curtain is not what you expect for the room rate paid for a mini suite.