Novotel Darwin CBD 4 stars

We just had the most amazing stay at Novotel Darwin CBD for 4 nights, thanks to the exceptional team who looked after us. Special mention must go to Arya, Kathryn, Bintang and Henry at Front Desk who went out of their way to make our stay in Darwin truly memorable. They were flexible in accommodating our needs and delivered service with a smile at all times. Because we booked 2 x 2-night packages, we would have had to check out after the first 2 nights and re-check in for the second 2 nights. However, the Front Desk staff made special arrangements to simply re-activate our keys to avoid the hassle. Kudos to Kathryn for her remarkable service with a ‘can do’ attitude. Anna at the lobby bar also deserves special mention for mixing great drinks with delightful conversations. She clearly loves her job and it shows! Our stay at Novotel Darwin CBD was perfect, thanks to the entire team. Our room was marvelously clean and spacious and there was nothing we could fault. The hotel is in a great location right on the waterfront and close to the CBD. We will definitely stay at Novotel next time we’re back in Darwin!

Very disappointing. The hotel is very tired. The hanging plants add a lushness that covers the dirty carpets, scuffed walls and darkness. The swimming pool is at the rear in a neglected space. Broken fences, cracked tiles and no vegetation. The pool size is no bigger than a residential size pool. Empty beer bottles and used towels were left around the pool, just really grubby. The room had stains on the carpet and marks on the wall and ceiling. The bathroom was last updated in the 90’s. A stained bath, warnings about the hot temperature of the shower and cracked tiles. The window seat had dead bugs and dirty windows. Definitely not value for money.

We arrived late in the afternoon after we dropped our bags we decided to head downs stairs for a couple of drinks and dinner at the restaurant. We where told the service would be about 1/2 hour. 1 hours and 15 minutes later we received our meals, some where cold. When I returned to the room I used the bathroom and noticed poo stains on the seat, which I had to clean at 10 pm

I wouldn’t go there again! We had bread and dips…Dips were not freshly made- seemed to be store brought. Scallop entree - scallops were undercooked and butternut purée had no flavour. No salsa as advertised! The beetroot in the ‘beetroot and feta salad’ was out of a tin. My main meal was pork belly and came out half an hour after the other mains. It seemed microwaved. The “Kakadu plum sauce” was horrible…probably more like a jar sugar syrup … and couldn’t eat it. Do yourself a favour and do not go here. We sent the pork back and …. Paid the bill even though we gave them feedback and they weren’t interested in the feedback

Unfortunately, the rooms are very dated, the beds are comfortable, the TV was large, but my toilet was broken and had to be repaired. One of the elevators were broken for a short time and there were trays from people's meals sat outside rooms for very long periods of time.