Novotel Darwin CBD Hotel 4 stars

I had high expectations for an Accor owned Novotel hotel. I was utterly disappointed. I have stayed at many hotels in my travels but have never experience such dismal surroundings. Upon entering the hotel I was stunned by the lobby with its atrium. But that's where it ended. We stayed there with friends. Our friend had an issue with there booking, and the desk clerk could not wait to tell us how rude our friends were. We let that go and went to our room. For a resort hotel the room was terrible. Paint peeling of the walls and ceiling. There was very little space for our clothes. The bathroom was terrible and hazardous and the room was infested by bugs. I purchased a bug spray at the local coles. I always travel with my photographic equipment which I place in the room safe. On Monday the 8th we had a tour booked. Well Imagine my surprise when the safe would not open. A locksmith was called who ended up cutting the safe open with a grinder, risking damage to my property. Needless to say I missed my tour which was paid for. Then to add insult to the injury I was given a drink card for two drinks at the hotel bar which was not even open. For all intents and purposes I enjoyed my trip to Darwin but it was thoroughly affected by the hotel which I would never recommend to anyone. I Even tried the breakfast, which came burnt so I gave that back. Around me people were asking for refunds. Sorry but this was the worst hotel I have ever stayed at.

Nice staff.

The hotel looked tired and staffing was minimal. No doubt, the end of LNG construction + COVID-19 + the wet season has hurt revenue but this is an attractive look. The chairs left outside the lifts on each floor are a telltale that this was a quarantine hotel and it seems ot have retained a soviet, purely functional vibe.

Very pleasant stay, Clean and comfortable. Shower was a little dated as was some of the other amenities, but kept very clean. Some amenities are out of order. Bar was closed which is a shame especially since our stay was on the weekend, but had other venues to choose from that are around the corner. Staff were extremely helpful and courteous.

Stayed for 3 days for business. Room was comfortable clean and well serviced.

Sadly this hotel is not 4 star as indicated in fact I would suggest 3 star would be a push. I would happily speak to someone from Accor to discuss this further.

Clean room , comfortable bed . Great staff. Specially Night Manager.

Price was good. Disappointed that despite a shuttle bus previously there was no longer operating. Would be good even if on a must book request 24 hours before and consolidate times to have an employee do the driving. Mainly to/from airport

Ok cheap accommodation. Checked in. Staff stank of cigarettes. Breakfast staff was rude to others. Asked for a coffee and was advised he was only one person and was very busy. I don't believe I would stay here again. 1 of the 3 rooms had a musty wet smell.

Check in was OK. I was early so staff did sort my room out about an hour before the official check in. I do feel other hotel groups are more relaxed with allowing you to check in earlier, which would veer me mire towards them when booking myself. Staff were lovely as usual. Room clean but bathrooms old and probably could do with renovation

Service was excellent at this hotel; staff encountered were all friendly. That aside I would not recommend nor return to this hotel. It has to be the most tired Novotel property I have ever visited and I find it hard to believe a building in this state of maintenance can honestly maintain a 4 star rating. I appreciated the upgrade to a large 1 bedroom apartment but the entire place seems rundown. Maintenance staff working on my level (5th) had left debris in the corridors. The lifts stunk as if mould had been in there for a long long time. The dining/breakfast area was all really dated. If I had to class the hotel I would barely give it a 2.5 star rating. The only positive is the location of the building.

Dissapointing.... after a fabulous Ghan trip up to Darwin we were so looking forward to a hotel that had amenities to continue the level of service and comfort... unfortunately this was not the case and even considering current covid19 and the industry situation. We were lucky to get a meal but had 15 minutes to order , bar closed after 1 drink When we departed the morning for our trip to Kakadu we were the only guests sent off @ 6.30am without a coffee or brekky bag from their hotel. Rooms need a revamp and a good clean. There are no facilities available before 5.30pm not even coffee through the day. As a past Accor member I'm rather glad I didn't renew my membership.

This old gem keeps giving. Outstanding hotel with outstanding staff. the breakfast staff need be congratulations for their outstanding customer service and loyalty to employer. So close to everything with ocean views.

No milk in fridge for coffee, even when asked first day (stayed 2 nights). Phone did not work in room when trying to call down about TV not working. Rooms are old, smelly. Key kept playing up, so had to continuously go back down to get rebooted. Staff were about 8/10.

Negatives: no welcome gift, no water offered, no room upgrade offered, no newspaper offered. 1 drink voucher offered, however bar and restaurant were closed for the period of my stay TV reception terrible