Dear Jeffrey, Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are pleased to hear that you found our team friendly and welcoming, and that you enjoyed the inclusive breakfast. Your kind comments about our staff are greatly appreciated and will be shared with the team. However, we are sorry to learn that the condition of your room did not meet your expectations. We acknowledge your concerns regarding the dated appearance of the room, the condition of the carpet, damaged doors, and the peeling paint in the bathroom. Please accept our sincere apologies for these shortcomings. Guest feedback such as yours is invaluable as it helps us identify areas where improvements are needed. Your comments have been shared with our maintenance and management teams for review and consideration as part of our ongoing property improvement plans. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Junko Novotel Darwin CBD Team

Dear Kate, Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that your experience did not fully meet your expectations. We understand your concerns regarding the staffing levels during your stay, delays in room servicing, the dated bathroom facilities, the condition of the shower curtain, and the noisy air conditioning. We appreciate your patience and are pleased to hear that our team members worked hard to assist you throughout your stay. Your comments have been shared with our management team as we continue to review our facilities and service standards. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future. Kind regards, Junko Novotel Darwin CBD Management Team

Dear Peter &. B., Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you found your stay very comfortable and enjoyed our convenient location and service. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you both back to Novotel Darwin CBD on your next visit to Darwin. Kind regards, Junko Novotel Darwin CBD Management Team

Dear Rachelle W., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Junko Novotel Darwin CBD Team

Dear Dan, Thank you for your feedback. We are sorry to hear that your stay did not fully meet your expectations, particularly regarding the room condition and not receiving Accor Member amenities as an Accor Gold Member. We will review with management team again to ensure this does not happen again. We truly apologize for the discomfort that these issues have caused. We are pleased to hear that our reception and housekeeping teams provided great service, and we will be sure to share your kind comments with them. Thank you for your valued feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Kind regards, Junko Novotel Darwin CBD Team

Dear Malcolm, Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you found our hotel comfortable and enjoyed the service provided by our team. Delivering exceptional hospitality is our top priority, and it is always rewarding to know that our efforts have contributed to a positive guest experience. Your kind words will be shared with the team, who will be thrilled to know they helped make your stay enjoyable. We truly appreciate your support and look forward to welcoming you back to Novotel Darwin CBD on your next visit to Darwin. Kind regards, Junko Novotel Darwin CBD Team

Dear Daniel, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our central location, found your stay comfortable, and experienced excellent service from our team. Your kind comments are greatly appreciated and serve as great encouragement to our staff. We look forward to welcoming you back to Novotel Darwin CBD on your next visit to Darwin. Kind regards, Junko Novotel Darwin CBD Team

Dear Erica, Thank you for taking the time to share your feedback. We are sorry to hear that you found aspects of the hotel dated and that our staffing levels did not meet your expectations during your stay. We understand how these factors can impact the overall guest experience and appreciate you bringing them to our attention. Your comments have been shared with our management team as we continue to review opportunities to improve both our facilities and service delivery. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Junko Novotel Darwin CBD Management Team

Dear Andrew, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our team to be great, and we will certainly pass your kind words on to our staff. Providing friendly and attentive service is something we take great pride in. At the same time, we are sorry to learn that the condition of your room did not meet your expectations. We understand your disappointment regarding the room presentation and the air conditioning, particularly after your positive first impression of our atrium and reception areas. Your comments regarding the need for room upgrades and refurbishment are appreciated and have been shared with our management team for review. Please accept our sincere apologies for the inconvenience caused by the air conditioning during your stay. This is certainly not the experience we aim to provide, and we will ensure our maintenance team investigates this matter further. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Junko Novotel Darwin CBD Team

Dear Kathy Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointing dining experience. The level of service you described is certainly not the standard we strive to provide, especially for a Gold Member of Accor. We sincerely apologize for the disruption caused by the alarm and for the lack of communication from our team regarding the situation. We understand how concerning and frustrating it must have been not knowing what was happening. Furthermore, I am very sorry that your dessert order was overlooked. Waiting more than 30 minutes, especially when the restaurant was quiet, is unacceptable. We completely understand your frustration, and we regret that this left you with the impression that your dining experience was not valued. This was clearly a missed opportunity on our part to provide attentive and professional service. Your comments have been shared with our Food & Beverage team so that we can review what occurred and address these service shortcomings with the team involved. Feedback such as yours is invaluable in helping us improve our guest experience. Thank you again for bringing these concerns to our attention. We hope you will consider giving us another opportunity in the future to provide the level of service that you rightfully expected. Kind regards, Junko Novotel Darwin CBD Team

Dear A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and found the hotel to be clean during your stay. It is always encouraging to know that these aspects of our service were appreciated. However, we sincerely apologize for the issues you experienced with the fridge and air conditioning in your room. We understand how important these amenities are to a comfortable stay, particularly in Darwin's climate, and we regret that they did not perform as expected. Please be assured that your comments have been shared with our maintenance team for investigation and follow-up. We appreciate your honest feedback, as it helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Kind regards, Junko Novotel Darwin CBD Team

Dear Sabin, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay and that our reception team helped make your experience a memorable one. Your kind words about Suri and Rio are truly appreciated, and they are delighted by your kind words. We are passionate about making every guest feel welcomed and valued, so it is incredibly rewarding to know that you felt special during your stay. I will be sure to share your compliments with Suri, Rio, and the entire Novotel team. Feedback like yours is a great source of motivation for all of us. Thank you once again for choosing Novotel Darwin CBD. We look forward to welcoming you back for another exceptional stay in the near future. Kind regards, Junko Novotel Darwin CBD Team

Dear Richard, Thank you for taking the time to share your feedback following your stay with us. I’m very sorry that the air conditioning was not working properly and that the TV channels were not correctly programmed. These are basic comforts we should have provided, and I understand how disappointing this would have been during your stay. I’m also sorry that we did not communicate clearly about the activities taking place around the hotel. Your comments are appreciated and will help us identify where we need to improve both our room experience and the information we provide to our guests. On a positive note, thank you for recognising the friendliness of our team, particularly the team member who made an impression during your stay. I’ll be pleased to share your kind feedback with the team. Thank you again, Richard. We hope to have the opportunity to welcome you and your wife back for a much more comfortable experience in the future. Kind regards, Rio

Dear Lynn, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated our waterfront location and the amenities available throughout the hotel. It is wonderful to know that these aspects contributed to a positive experience. However, we are sorry to learn about the level of moisture you experienced in your room. While Darwin's tropical climate can be particularly humid, we understand how uncomfortable it can be when clothes remain damp and towels do not dry properly. Please accept our sincere apologies for this inconvenience. Your comments have been shared with our management and maintenance teams for review, as guest comfort is extremely important to us. Feedback such as yours helps us identify opportunities to improve the overall guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Darwin CBD and provide you with an even more comfortable stay in the future. Kind regards, Junko Novotel Darwin CBD Team

Dear K., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found our team to be friendly and helpful. It is especially wonderful to know that our bar attendant made such a positive impression when redeeming your welcome drinks. We will be sure to share your kind compliments with her and the rest of the team. However, we are sorry to learn about the issues you experienced during your stay. We appreciate your feedback regarding the shower curtain and the humidity in the bathroom and guest room. We understand how uncomfortable excessive moisture can be, particularly in Darwin's tropical climate, and we will share your comments with our management team for review. Most importantly, we are concerned to hear that you experienced bites and a rash following your stay. Please accept our sincere apologies for the discomfort caused. While our rooms are serviced and inspected regularly, we take matters such as this very seriously. Your feedback has been shared with our housekeeping and pest control teams so that a thorough inspection of the room can be carried out. Thank you again for bringing these matters to our attention. While we are pleased that our team helped make parts of your stay enjoyable, we regret that these issues impacted your overall experience. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable stay. Kind regards, Junko Novotel Darwin CBD Team

Dear Allan P., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Darwin CBD Team

Dear Ms R., Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to read about the condition of your room, particularly your concerns regarding the cleanliness of the bathroom, bed linen, shower curtain and the presence of cockroaches. This is certainly not the experience we want any of our guests to have. I only wish we had been made aware of these concerns while you were still staying with us, as it would have given our team the opportunity to attend to the room immediately and try to make the remainder of your stay more comfortable. Nevertheless, we take your feedback seriously and would like to investigate the matters you have raised with the relevant teams. If you happened to take any photos showing the cleanliness issues or other concerns mentioned in your feedback, would you please be able to share them with us? This would greatly assist us with our internal investigation and help us better understand what occurred. Please accept my sincere apologies again, Ms R.. Thank you for bringing this to our attention and giving us the opportunity to review your experience properly. Kind regards, Rio Front Office Manager

Dear Richard F., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Darwin CBD Team

Dear C., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Darwin CBD Team