Novotel Darwin CBD

Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 3.4/5 59 reviews

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Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

ALLSAFE approved hotel

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone +61 8 8963 5000

Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our accommodation(s)

Perfect for both business and leisure travel, Novotel Darwin CBD offers a variety of accommodation options, including Standard and Superior rooms, and spacious two bedroom apartments. Stylish and contemporary, guest rooms at this excellent Darwin hotel feature everything needed for a comfortable stay. Guests can enjoy a range of convenient facilities, which include a complimentary shared guest laundry, TV with cable, WIFI Internet access, a work desk, a bar fridge, air-conditioning, and ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  59 reviews

TripAdvisor Rating  3.5/5  1,763 reviews

Needs some Love

TripAdvisor rating 3.0/5

792Carol_H Couples - TripAdvisor review

The hotel needs a major overall and update and it appears that this might be happening as on the outside there is a lot of construction. We are Accor members and reception upgraded us to a 2-bedroom suite on both occasions which was wonderful. A number of things in the room need to be looked into by management, the couch is very uncomfortable, and the fridge needs to be repaired as nothing good be stored in the door. The restaurant food was OK but again the menu was limited. The location was excellent and the staff wonderful.

Worst Novotel Hotel I have ever attended

TripAdvisor rating 1.0/5

Mazram Couples - TripAdvisor review

The hotel has aged and needs a major overall and update. The Accor Group should consider removing the Novotel brand from the building unless the building owner, Thakral, spends money to update the hotel. We were allocated a room and when we entered the room we could spell the mould and the carpet was not cleaned. We complained to the manager and were allocated a new room. The hotel does not have central air conditioning but individual wall mounted air conditioners. These air conditioners need to be serviced and cleaned on a regular basis which the current hotel management is not doing.

Thank you for sharing your experience of a recent stay. Post covid we have been in regular discussions with the building owners and a planning about enhancing the property. However while the building has aged, it should always be clean and presentable. We have flagged your comments with the relevant teams for actions on our controllables. We are sorry we could not meet you expectations on this occasion and hope to win back you trust in future, as i know we can show a better experience.

Over priced, shabby, unfriendly

TripAdvisor rating 2.0/5

PingD1628TO Families - TripAdvisor review

Arrived with a confirmed booking and price for 2 adults and a child sharing a room. Despite having the additional bad confirmed in the booking price they tried to charge again us for an additional bed (despite paying AUD500). When we tried to explain we were continually cut off mid-sentence and told to pay extra. Finally called for manage to resolve. The room was dated and very over priced for what we got.

One of the worst hotels in Australia

TripAdvisor rating 1.0/5

FrequentFlier438546 Couples - TripAdvisor review

This is probably one of the worst hotels I have ever stayed in Australia. It puts the ACCOR brand to shame. The hotel is very run down. Many facilities do not work . There are structures in the building that are secured flimsily as the permanent fixations have broken. Even the lifts sound and behave as if they are about to give up the ghost. The restaurant is staffed by very junior servers who are overwhelmed . Something radical needs to change at this hotel to bring up to an acceptable standard.

Thank you for providing feedback and speaking with me regarding your stay. I do hope that in time you give us another chance to show we can be better.

Disappointing

TripAdvisor rating 2.0/5

laherd59 Friends getaway - TripAdvisor review

Having stayed at the Novotel Darwin previously I booked for a break this year. However the hotel was very disappointing. It appears very much unloved and in need of a major renovation. Housekeeping standards were poor and staff shortages were evident in all departments. Whilst I appreciate that Covid has impacted hospitality staffing levels the service offered here was definitely way below that I would expect from an Accor Hotel

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

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Other web-users rate our hotel

  • 260 reviews 9.3/10 Location
  • 436 reviews 4.1/10 Room
  • 304 reviews 6/10 Service
  • 7 reviews 8/10 WiFi
  • 190 reviews 4.8/10 Comfort
  • 189 reviews 2.2/10 Cleanliness
  • 145 reviews 3.8/10 Amenities
  • 126 reviews 3.8/10 Vibe

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