Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,127 reviews

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Novotel Darwin CBD - Image 1
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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,127 reviews

Customer review rating 5.0/5

Karen C. Solo - Confirmed reviews ALL

A lovely welcome at reception

Dear Ms C., Thank you for taking the time to share such wonderful feedback following your recent stay with us at Novotel Darwin CBD. I am delighted to hear that your first booking as an Accor member made you feel valued and important, and that you enjoyed the room upgrade, welcome drink and lovely reception experience. It is also fantastic to see your kind mention of Suri. I will be sure to share your feedback with her and the wider team, as comments like yours are very encouraging. Thank you again for your lovely review and for your loyalty as an ALL Gold member. We truly appreciate your support and hope to welcome you back again soon. Kind regards, Rio

Customer review rating 4.5/5

James L. Families - Confirmed reviews ALL

A much better improvement from my last visit, I don’t know if that has anything to do with me joining Accor membership . But this time service and room was great. Although the room had a damp smell going into day 2

Dear Mr L., Thank you for taking the time to share your feedback following your recent stay with us at Novotel Darwin CBD. I am very pleased to hear that you noticed a much better improvement from your previous visit, and that our team made a positive impression. It is especially encouraging to know that you found the service friendly and engaging, and that both the room and location contributed to a great stay. I have also noted your comment regarding the room atmosphere on the second day and have shared this with our Housekeeping and Maintenance teams for review. Thank you again for your kind comments and for your continued loyalty as an ALL Gold member. We truly appreciate your support and look forward to welcoming you and your family back on your next visit to Darwin. Kind regards, Rio

Customer review rating 3.5/5

Lisa C. Business - Confirmed reviews ALL

The staff were really lovely and welcoming and helpful with information. The parking was good value at $13 for an undercover park or the offer of $9 in secure outdoor parking. The room was a good size with a small table and 2 chairs in the corner to sit and work or eat. The bathroom was clean, however the shower was very small (standard twin room) with a shower curtain instead of glass door.

Dear Ms c., Thank you for taking the time to share your feedback following your recent stay with us at Novotel Darwin CBD. I am pleased to hear that you found our team lovely, welcoming and helpful, and that you enjoyed the entrance, restaurant area, parking value and room size. I will also make sure your kind comments about the team member who assisted with coffee on Saturday afternoon are shared with the team. I have also noted your comments regarding the bathroom layout, in-room amenities, milk availability, room phone and TV functionality. These details are very helpful, and I have shared them with the relevant teams for review and follow-up where required. Thank you again for your feedback and for your loyalty as an ALL Gold member. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back again in the future. Kind regards, Rio

Customer review rating 3.0/5

Damian K. Families - Confirmed reviews ALL

Very disappointing for a local family of 6. Overpriced for one night stay

Dear Mr K., Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept my sincere apologies for the disappointment and frustration caused by the delay in your room availability, particularly after booking well in advance and travelling with your family. I completely understand how upsetting it would have been to experience extended waiting times and for one of the rooms to not be ready until much later in the evening. I am also sorry to hear the condition of the rooms, including the leaking balcony and weathered ceiling panels, did not meet expectations. Your comments regarding room presentation, cleanliness, and overall value have been shared with the relevant teams as part of our ongoing improvement works throughout the property. While I understand a late check-out was arranged during your stay, I appreciate this did not fully recover your overall experience. Thank you again for your honest feedback, as it helps us identify the areas requiring the most attention and improvement. We do hope we may have the opportunity to welcome you and your family back again in the future for a much smoother and more enjoyable stay. Kind regards, Rio

Customer review rating 3.5/5

Colin P. Business - Confirmed reviews ALL

In general good. It is being upgraded, which it needs

Dear Mr P., Thank you for taking the time to share your detailed feedback following your recent stay with us, and for your continued loyalty as an ALL Platinum member. We are pleased to hear you enjoyed the friendliness of our team, breakfast, bar experience, and the recognition provided during your stay. It is also wonderful to know you support our sustainability initiatives and membership programme. At the same time, I sincerely appreciate your honest comments regarding the room condition, damp smell, late room servicing, and welcome amenity experience. Please accept my apologies that these aspects did not fully meet your expectations. Your feedback has been shared with the relevant departments as we continue our ongoing improvement works throughout the property and review our housekeeping servicing times. We also regret that a room upgrade was not available during your stay. As a valued Platinum member, upgrades are always subject to availability on the day, however we certainly understand the disappointment when this cannot be accommodated. Thank you again for your constructive feedback and support. We truly value your patronage and hope to welcome you back to Novotel Darwin CBD for an improved experience in the future. Kind regards, Rio

Other web-users rate our hotel

  • 380 reviews 9.5/10 Location
  • 714 reviews 4.8/10 Room
  • 703 reviews 8.5/10 Service
  • 7 reviews 0/10 WiFi
  • 295 reviews 5/10 Comfort
  • 293 reviews 3.1/10 Cleanliness
  • 142 reviews 5.9/10 Breakfast
  • 72 reviews 4/10 Pool

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