Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,144 reviews

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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,144 reviews

Customer review rating 5.0/5

Bruce D. G. Couples - Confirmed reviews ALL

All good

Hi Bruce, Thank you for taking the time to share your feedback and for your perfect rating. We’re delighted to hear you enjoyed your stay and that you were pleased with the convenient location and your room overlooking the Esplanade and ocean. We look forward to welcoming you back again to Novotel Darwin CBD in the future. Kind regards, Hendry

Customer review rating 2.5/5

Katrina B. Families - Confirmed reviews ALL

We had arrived and there was no booking for the date despite confirmation via email from the hotel. This made check in slow whilst the issue was fixed.

Hi Katrina, Thank you for taking the time to share your feedback. I’m sorry to hear about the delay you experienced on arrival due to the booking discrepancy, and I understand how frustrating this would have been after travelling. I’m glad the team was able to resolve it and proceed with your check-in, though I appreciate the process took longer than expected. Your comments have been shared with the front office team to review and help prevent similar issues in future. We hope to have the opportunity to welcome you back for a smoother experience next time. Kind regards, Hendry

Customer review rating 3.0/5

James S. Families - Confirmed reviews ALL

Awful, to hard to get service. Poor menu options. Poor quality fit out. Vies of rubbish bins.

Hi James, Thank you for taking the time to share your feedback. I’m sorry to hear that your stay was impacted by service delays, maintenance issues, and the information provided at check-in. Your comments regarding staffing levels, menu options, and room outlook have also been noted. We appreciate your feedback as it helps us identify areas where we can improve both service consistency and the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more seamless stay. Kind regards, Hendry

Customer review rating 0.5/5

Hui S. Friends - Confirmed reviews ALL

The room was very dirty and extremely damp. The bathroom had no exhaust fan, and there were often cockroaches crawling on the floor. Most of the towels were stained. This was the worst hotel I have ever stayed at.

Hi Hui, Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet expectations, particularly regarding the room condition and cleanliness concerns you’ve mentioned. This is clearly not the standard we aim to provide. Your comments have been shared with our housekeeping and maintenance teams for immediate review and follow-up. If you do consider staying with us again in the future, please feel free to contact me directly and I will personally ensure your reservation is well looked after. Kind regards, Hendry

Customer review rating 2.5/5

Ruben B. Families - Confirmed reviews ALL

Unsatisfactory, I have stayed at a couple of Novotel’s recently and they have been disappointing, lack of staff, low level of service, not up to what I would expect from an ACCOR affiliate.

Hi Ruben, Thank you for taking the time to share your feedback. I’m sorry to hear your recent experience did not fully meet expectations, particularly regarding room condition and linen quality. Your comments regarding service levels and staffing have also been noted. We appreciate your feedback as it helps us review and improve our guest experience standards across the hotel. We hope to have the opportunity to welcome you back in the future for a more positive stay. Kind regards, Hendry

Other web-users rate our hotel

  • 381 reviews 9.5/10 Location
  • 703 reviews 4.9/10 Room
  • 694 reviews 8.6/10 Service
  • 9 reviews 0/10 WiFi
  • 291 reviews 5.3/10 Comfort
  • 287 reviews 3.1/10 Cleanliness
  • 140 reviews 5.6/10 Breakfast
  • 72 reviews 4/10 Pool

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