Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,160 reviews

Best price
guarantee
Novotel Darwin CBD - Image 1
Novotel Darwin CBD - Image 2
Novotel Darwin CBD - Image 3
Novotel Darwin CBD - Image 4
100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,160 reviews

Customer review rating 1.0/5

Shane S. Solo - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin CBD. Firstly, I would like to sincerely apologise that your experience did not meet your expectations. As a valued ALL Diamond member, we understand the importance of delivering a stay that reflects the standards you expect from both Novotel and Accor, and I am sorry that we fell short. I appreciate you recognising the helpfulness of our team during your stay. However, I understand that the musty condition of Room 421 and your concerns regarding the overall presentation of the property significantly impacted your experience. We take feedback regarding room condition very seriously, and I completely understand your disappointment. Following our discussions during your stay, we were pleased to be able to show you an alternative renovated room and discuss several options to improve your experience. While you ultimately chose to remain in your original room, we recognise that this did not fully address your concerns, and I am sorry that the accommodation did not meet the standard you were expecting. I also appreciate your feedback regarding our WiFi speed and breakfast offering, particularly your suggestion for more healthy breakfast options. We are continually reviewing guest feedback to identify opportunities for improvement. Thank you again for your candid comments. While I regret that your overall impression of the hotel was not a positive one, I appreciate the opportunity to learn from your experience and review the areas you have highlighted. I hope we may have the opportunity to better serve you on a future visit to Darwin. Kind regards, Rio

Customer review rating 5.0/5

Dwight K. D. Solo - Confirmed reviews ALL

Dear Mr D., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Darwin CBD. We are delighted to hear that we could provide a comfortable and convenient place for you to relax between your cruise and late-night departure flight. It is especially pleasing to know that you found your room spacious and comfortable and that our team made a positive impression through their warm, welcoming, and helpful service. We truly appreciate your perfect scores across all aspects of your stay, including your arrival experience, accommodation, cleanliness, WiFi, and departure. Feedback such as yours is incredibly rewarding for our team and reinforces our commitment to delivering memorable guest experiences. Thank you again for choosing Novotel Darwin CBD and for your kind recommendation. We hope to have the pleasure of welcoming you back whenever your travels bring you to Darwin again. Warm regards, Rio

Customer review rating 4.5/5

Debbie N. Couples - Confirmed reviews ALL

Dear Mrs. N., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are delighted to hear that you enjoyed your end-of-tour break with us and that you found your room lovely, our team helpful, and the setting beautiful. It is especially pleasing to know that your arrival experience, cleanliness, WiFi, and our sustainability efforts all met your expectations. We also appreciate your positive comments about the ease of booking through the Accor ALL App and are grateful for your loyalty as an ALL Gold member and Accor Vacation Club member. Thank you for your feedback regarding breakfast. While we are pleased that you enjoyed your overall stay, your comments help us identify opportunities to further enhance the guest experience. We truly appreciate your recommendation and look forward to welcoming you back to Darwin for another relaxing stay in the future. Kind regards, Poriyo

Customer review rating 3.0/5

Maree L. S. Solo - Confirmed reviews ALL

Dear Ms S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin CBD. We are pleased to hear that you enjoyed our convenient location and that our team provided a friendly welcome during check-in. Positive first impressions are important to us, and we appreciate your recognition of our staff. At the same time, I am sorry to learn that aspects of your stay did not meet your expectations. We appreciate your comments regarding the condition of some areas of the hotel and the dust you encountered. This feedback is important to us, and I have shared your comments with our housekeeping and maintenance teams for review, as cleanliness and guest comfort are priorities for us. As a valued ALL Silver member, we also regret that your overall experience did not fully reflect the standards we strive to deliver. Your feedback provides valuable insight into where we can improve, and we appreciate you bringing these concerns to our attention. Thank you again for your feedback and for choosing Novotel Darwin CBD. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience. Warm regards, Rio

Customer review rating 3.5/5

Maximilian G. Families - Confirmed reviews ALL

Dear Mr G., Thank you for taking the time to share your detailed feedback regarding your recent family stay at Novotel Darwin CBD and for your loyalty as an ALL Platinum member. We are delighted to hear that you enjoyed our central CBD location and that our team made such a positive impression. Your comments regarding our prompt, attentive, and accommodating service are greatly appreciated, and I will be sure to share your kind feedback with the team. It is also pleasing to know that you enjoyed our unique atrium and found your room clean and well serviced throughout your stay. At the same time, we appreciate your candid feedback regarding the condition of the hotel, guest rooms, and elevators. We recognise that some areas of the property are showing their age, and we are pleased that you were able to see the renovation works already underway. We are committed to enhancing the guest experience and look forward to showcasing these improvements in the future. I am also sorry to learn that your experience as an ALL Platinum member did not fully meet expectations. In particular, I apologise for the confusion regarding the breakfast-inclusive rate and your Platinum breakfast entitlement. We understand how frustrating it would be to discover that a lower rate may have been available had this been clearer during the booking process. Additionally, I regret that you did not feel appropriately recognised for your loyalty. Regarding the welcome drink, this benefit is now provided digitally through the ALL Accor app and can be redeemed directly from the app during your stay. I apologise if this was not clearly communicated upon arrival. I also note your comments regarding the welcome amenity and overall member recognition and will review these with the team to ensure we are delivering the level of recognition our valued Platinum members deserve. While room upgrades remain subject to availability, I understand your disappointment that this benefit was not available during your stay. Thank you again for your thoughtful feedback and for recognising both our team's efforts and the strengths of our property. We truly appreciate your support and hope to have the opportunity to welcome you back following the completion of our renovations and provide the experience you expect and deserve. Warm regards, Rio

Other web-users rate our hotel

  • 375 reviews 9.5/10 Location
  • 715 reviews 4.8/10 Room
  • 688 reviews 8.5/10 Service
  • 7 reviews 4.1/10 WiFi
  • 300 reviews 3.1/10 Cleanliness
  • 288 reviews 5.5/10 Comfort
  • 240 reviews 5.1/10 Amenities
  • 147 reviews 6/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Darwin Hotels