Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 280 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  280 reviews

TripAdvisor Rating  3.5/5  1,783 reviews

Overpriced Hovel - Rip Off

Customer review rating 0.5/5

Adam Couples - Confirmed reviews ALL

I booked via Qantas, on arrival I showed my Qantas booking. Reception asked for photo ID, I left my drivers license at home, having not booked a hire car. I showed my booking again, they said they would refuse my booking unless I showed photo ID. They made me feel like a criminal. I can fly Qantas without photo ID by just showing my booking. Luckily I have a copy stored in the cloud and was let in. They also wanted a swipe of my credit card, so they could charge me without authority., as if I would do a runner. Again treating me like a criminal, this practice disgusts me. Totally unpleasant start to my holiday. The hot water did not work properly all 4 days, and there was no hot water at all on the last night of my stay. My wife could not have a shower that night. It took about 20 minutes for the water to get warm, I wasted about 1000 litres of water over the 4 days, just to get warm water, it was never hot. The shower is too small as well. Having paid $250 per night, on checkout I was charged $37 per person per day for breakfast, for a simple buffet breakfast. Absolute rip off. Then ripped me off again by charging a credit card surcharge. Novatel, and Accor disgust me, I will avoid as much as possible.

Overpriced Hovel - Rip Off

TripAdvisor rating 1.0/5

Adrian O TripAdvisor review

I booked via Qantas, on arrival I showed my Qantas booking. Reception asked for photo ID, I left my drivers license at home, having not booked a hire car. I showed my Qantas booking again, they said they would refuse my booking unless I showed photo ID. They made me feel like a criminal. I can fly Qantas without photo ID by just showing my booking. Luckily I have a copy stored in the cloud and was let in. They also wanted a swipe of my credit card, so they could charge me without authority, as if I would do a runner. Again treating me like a criminal, this practice disgusts me. Totally unpleasant start to my holiday. There was no booklet in the room advising how things work, where they are, or contact details for room service and cleaning etc. DANGEROUS TAPS The hot and cold taps are not marked, just plain chrome. In Australia left is always hot, okay on the basin. The shower taps are one above the other, which is hot? Even worse the hot opens clockwise, the cold opens anticlockwise. So if the water gets too hot (zero chance of getting hot water here), which tap do you move, in which direction, and potentially end up with 3rd degree burns. The hotel should be shutdown until the taps are rectified. The hot water did not work properly all 4 days, and there was no hot water at all on the last night of my stay. My wife could not have a shower that night. It took about 20 minutes for the water to get warm, I wasted about 1000 litres of water over the 4 days, just to get warm water, it was never hot. The shower is too small as well. On one day the shower soap ran out, and I had to use shampoo for half my shower. I could not use the basin soap as it is locked in its holder. Having paid $260 per night, on checkout I was charged $37 per person per day for breakfast, for a simple buffet breakfast. Absolute rip off. Then ripped me off again by charging a credit card surcharge. Novatel, and Accor disgust me, I will avoid as much as possible.

Good location

Customer review rating 3.5/5

W L. Solo - Confirmed reviews ALL

Check in was easy, but the room is very outdated. Carpet in the room was worn and not clean. Stains on the old carpet are visible. Hot water for shower not working in the morning. Breakfast was included but with limited options.

Dear Winston, Thank you for sharing your feedback with us. We appreciate your comments about our good location and the ease of check-in. However, we apologize for the issues you encountered during your stay. Your feedback is important, and we will address these concerns with our maintenance and housekeeping teams to ensure a more comfortable and pleasant experience for our guests. We're sorry to hear that you found the breakfast options limited. Your input helps us identify areas for improvement in our dining offerings. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay. If there's anything specific you'd like to see enhanced or any preferences you have for your next visit, please feel free to let us know. Sincerely, Quennie Pearl Lazarte Front Office Manager Novotel Darwin CBD T. 08… E. fo…

No hot water

Customer review rating 1.0/5

Sara R. Friends - Confirmed reviews ALL

No hot water after 1 night. Management bullshitted and claimed nothing was wrong. Even tho I had a video of the hot water running brown and then stopping.

Great location, within walking distance to everything

Customer review rating 4.0/5

Waz Couples - Confirmed reviews ALL

Great location, staff were attentive and friendly. Room was made up every day Food in the restaurant and the bistro was lovely, service was great.

Dear Warren, Thank you for sharing your wonderful feedback with us! We're delighted to hear that you enjoyed our great location, which made it convenient to explore the area on foot. It's fantastic to know that you found our staff attentive and friendly, and that your room was well-maintained with daily housekeeping service. We're also pleased that you enjoyed the food in our restaurant and bar, and that the service met your expectations. We look forward to welcoming you back in the future, and if there's anything specific you'd like to experience or any preferences you have for your next visit, please feel free to let us know. Sincerely, Quennie Pearl Lazarte Front Office Manager Novotel Darwin CBD T. 08… E. fo…

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Other web-users rate our hotel

  • 187 reviews 9.4/10 Location
  • 390 reviews 5/10 Room
  • 279 reviews 7.2/10 Service
  • 10 reviews 8.7/10 WiFi
  • 165 reviews 4.5/10 Comfort
  • 136 reviews 4.4/10 Cleanliness
  • 124 reviews 5.2/10 Amenities
  • 90 reviews 6.7/10 Breakfast

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