Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 378 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  378 reviews

TripAdvisor Rating  3.5/5  1,785 reviews

Horrible stay, unkept amenities and basic services and bad service.

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

toilet was not functioning, room was of very poor quality and I wasn't moved to a new room. Overall poor service and absolutely not worth the cost per room. Other hotels in Darwin offer significantly better service. I will never again consider booking Novotel.

Dear Damian Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the broken toilet and reviewing the service you received. Please let me know if your available to discuss your recent stay with me? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Murray

Good stay, rooms slightly outdated.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Arriva was great, nice foyer and parking was easy. Front Desk was very dated, air-conditioning was great to walk into, rooms were dated (bathroom especially), upon check-in to the room, I noticed another Guest name on the television (not mine), called reception to confirm I am in the correct room and was notified I had been checked-into a room not allocated to me. Didn't feel very confident so I called the next day to confirm that my room and reservation had been updated correctly and it had been. Overall good stay with minor hiccups as above.

Could be better

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Room 124, aircon was too old that there was constant noise every 5 seconds. Cannot sleep well if you need absolute silence.

Dear Binaya, Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the Air conditioners issues. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Murray

Good stay

Customer review rating 4.5/5

Chris Solo - Confirmed reviews ALL

Booked novotel as my house was going thru some return works, so I did travel in and out. Room was great for my purposes and close to my work in the CBD. Staff were great. Had to extend my stay mid way due to delays but the transition between the back to back bookings was smooth. Got a great rate through red hot rooms. Was happy as it served it's purpose.

Dear Christopher C., Thank you for sharing your experience with us. We're glad the room was suitable for your needs and that our location was convenient for your work in the CBD. It's wonderful to hear that our team member provided great service and that extending your stay was smooth and hassle-free. Thank you for choosing Novotel Darwin CBD, Should you need accommodation again in the future, we'd be delighted to welcome you back. Warm regards, Hendry Fachrizal Front Office Manager Novotel Darwin CBD T. 08… E. fo…

In Darwin Accompanying my husband who went for a conference

TripAdvisor rating 5.0/5

Fathimath M Couples - TripAdvisor review

It was perfect location, the beach was in front of the hotel. In front of the hotel before the beach there was a big park…perfect for exercise, running and walking or even as a meeting point for lovers, friends or family LOVED. Shopping and eating areas are very close.

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Other web-users rate our hotel

  • 214 reviews 9.3/10 Location
  • 448 reviews 5.2/10 Room
  • 347 reviews 7.8/10 Service
  • 12 reviews 8.2/10 WiFi
  • 182 reviews 4.8/10 Comfort
  • 156 reviews 4.8/10 Cleanliness
  • 102 reviews 6/10 Breakfast
  • 88 reviews 4.5/10 Value

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