Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,145 reviews

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Novotel Darwin CBD - Image 1
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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Room 1

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,145 reviews

Customer review rating 4.5/5

Stephen W. M. Families - Confirmed reviews ALL

Dear Mr M., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are pleased that you chose Novotel as a trusted brand during your journey from Sydney to Darwin, and we hope your daughter’s relocation to the Naval Base went smoothly. It is wonderful to see that your arrival, accommodation, our team, departure, Wi-Fi and pool all contributed positively to your stay. We have noted your comments regarding the presentation of the hotel’s front exterior and have shared this feedback with our Maintenance team for review. I am also sorry that the guest laundry facilities were not operating reliably during your stay, requiring you to travel to an external laundromat. We understand how inconvenient this would have been, particularly during a relocation trip, and your feedback has been raised for follow-up. Your comments regarding bar pricing have also been shared with our Food and Beverage team for consideration. Thank you again for your feedback and for your loyalty as an ALL Classic member. We appreciate you choosing to stay with us and hope to welcome you back on your next visit to Darwin. Kind regards, Rio

Customer review rating 3.5/5

Janelle H. Couples - Confirmed reviews ALL

Dear Ms H., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are pleased to hear that you enjoyed the hotel’s surroundings and found our team helpful and accommodating. Your special recognition of the male manager and our Housekeeping team is greatly appreciated, and I will be pleased to share your kind comments with them. I am sorry that the towel laundering service and guest laundry facilities caused inconvenience during your stay. At the time, several hotels across Darwin were experiencing similar challenges with commercial laundry services, which unfortunately also affected our operations. While this was outside our direct control, we fully understand the impact it had on your experience and appreciate your patience and understanding. We have also noted your preference for a walk-in shower rather than a bath requiring a step-over, as well as your comment regarding the waste bin setup. Your feedback is appreciated and will be shared with the relevant teams for review. Thank you again for your feedback and for your loyalty as an ALL Classic member. We appreciate you choosing to stay with us and hope to welcome you back for an even more comfortable experience in the future. Kind regards, Rio

Customer review rating 3.0/5

Kate G. Business - Confirmed reviews ALL

Dear Ms G., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. Firstly, I was very sorry to read about the medical emergency your travelling partner experienced during your stay. I sincerely hope they have made a full recovery. While I am pleased that you enjoyed the complimentary upgrade to our Junior Suite on arrival, I am disappointed to learn that the remainder of your experience fell well below expectations. Please accept my sincere apologies for the condition of the room allocated following your late check-out request. I am sorry to hear of the issues you experienced with the air conditioning, room condition, lack of bath towels and the delay in reaching our Front Desk by telephone. This is certainly not the level of service we strive to provide, and your comments have been shared with the relevant department leaders for review and follow-up. Regarding the shortage of bath towels, we were unfortunately impacted by disruptions to commercial laundry services across several hotels in Darwin during this period. While this was beyond our direct control, I completely understand the inconvenience this caused, particularly after your late arrival, and I apologise for the impact on your stay. I am pleased our team was able to assist promptly by contacting emergency services and securely storing your luggage while you attended the hospital. Thank you again for your valuable feedback. We appreciate your loyalty as an ALL Silver member and hope you will give us another opportunity to provide you with the high standard of stay you expected. Kind regards, Rio

Customer review rating 4.0/5

Shaun M. Business - Confirmed reviews ALL

Dear Mr M., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are pleased to hear that you enjoyed our convenient location, facilities and overall cleanliness. I am sorry, however, that the check-in process took longer than expected and that the service at Reception did not feel as smooth or efficient as it should have. Your comments have been shared with our Front Office team for review and follow-up. We also regret the disruption caused by the early-morning fire alarm and the resulting delay to breakfast service. We understand how frustrating this would have been and appreciate your patience during the interruption. Thank you again for your feedback. We appreciate you choosing to stay with us and hope to provide you with a more seamless experience on your next visit. Kind regards, Rio

Customer review rating 5.0/5

Kym R. Solo - Confirmed reviews ALL

Dear Ms R., Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Darwin CBD. We are delighted to hear that everything apart from the bathroom presentation was fabulous and that you enjoyed a positive experience across our cleanliness, breakfast, team, departure, Wi-Fi and sustainability initiatives. We have noted your comment regarding the bathroom requiring an upgrade, and your feedback has been shared with our Management and Maintenance teams for review. Thank you also for your suggestion regarding adding a chicken meal to the menu. This has been passed on to our Food and Beverage team for consideration. Thank you again for your perfect overall rating and for your loyalty as an ALL Silver member. We truly appreciate your support and look forward to welcoming you back on your next visit to Darwin. Kind regards, Rio

Other web-users rate our hotel

  • 380 reviews 9.6/10 Location
  • 713 reviews 4.8/10 Room
  • 689 reviews 8.5/10 Service
  • 6 reviews 0/10 WiFi
  • 298 reviews 3.1/10 Cleanliness
  • 293 reviews 5.3/10 Comfort
  • 238 reviews 5.1/10 Amenities
  • 144 reviews 5.5/10 Breakfast

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