Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.1/5 1,144 reviews

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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,144 reviews

TripAdvisor Rating  3.4/5  1,812 reviews

Customer review rating 4.0/5

Richard N. Families - Confirmed reviews ALL

In general, not bad services, however, I didn’t understand I only booked for breakfast 1 day but when I checked out, they wanted to charge me for 2 days breakfast, after I explained they charged me 1 day.

Customer review rating 4.5/5

Pamela S. Couples - Confirmed reviews ALL

Booking in was good, even though it was 2:00am. However, we requested to have either our last day refunded or some compensation as we didn't arrive until 2;00am the first day - booked out at 8:30pm the day before our booking ended. The girl said she would ask her manager but we heard nothing more. The hotel was very clean but showing its age in some places. Buffet breakfast was passable.

Dear Pamela, Thank you for taking the time to share your feedback. We’re sorry for the missed communication during your stay. While we always strive to accommodate our guests, we are unfortunately unable to fulfill your request due to our room allocation and booking policies. We truly appreciate your understanding and your honest feedback, which helps us improve our services. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Sincerely, Hendry

Customer review rating 4.5/5

Rhonda N. Couples - Confirmed reviews ALL

We had 4 days and enjoyed each day for many reasons, friendly staff, great food, views and the live music on a Friday.

Dear Rhonda N., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. It is always a pleasure to receive positive feedback. I will share your comments with Sola and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea

Customer review rating 5.0/5

Eseta T. Couples - Confirmed reviews ALL

Great

Dear Eseta T., Bonjour! We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Andrea

Never again

TripAdvisor rating 3.0/5

travelerfromdarwin TripAdvisor review

This hotel needs some serious renovations. We booked this room for a staycation during NYE for the family. Not sure if it’s because we booked it under the “Local NY price” so they gave us the worst room or all rooms are horrible. Breakfast is also not that great with their options, even so the kitchen struggled to keep up topping up when there’s only 6 things food to top up. the room have that distinct smell I couldn’t explain, it’s like a mixture of musky damp room + sea salt water. The staff members are all wonderful, helpful, & kind. I just really hope Novotel will do some sprucing with their building, because with the amount of money we paid for the rooms, we’d rather just stayed at a motel. For reference, we paid $600++ for 2br , for 2 nights. We did ask the staff member if they can move us for a different room, but they’ll charge us $60 on top of that, we don’t want to risk getting the same conditioned room & pay more. Would not stay here ever.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our staff wonderful, helpful, and kind. At the same time, we’re truly sorry that the condition of the room and other aspects of your stay did not meet your expectations, particularly during your New Year’s stay. Please be assured that your comments regarding the room, breakfast, and overall facilities have been shared with our management team as part of our ongoing plans for improvements. We greatly appreciate your honesty, and we hope to have the opportunity to welcome you back in the future under improved circumstances. Sincerely, Hendry

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Other web-users rate our hotel

  • 373 reviews 9.7/10 Location
  • 694 reviews 5.1/10 Room
  • 686 reviews 8.8/10 Service
  • 9 reviews 3.6/10 WiFi
  • 292 reviews 5.7/10 Comfort
  • 282 reviews 3.4/10 Cleanliness
  • 136 reviews 6.2/10 Breakfast
  • 66 reviews 4.1/10 Pool

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