Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,146 reviews

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Novotel Darwin CBD - Image 1
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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,146 reviews

Customer review rating 3.5/5

Edmund G. B. Business - Confirmed reviews ALL

Loved the foyer. Rooms and pool area could do with an update

Dear Mr. Barrett-Lennard, Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are delighted to hear that you found our team friendly and accommodating, and that you enjoyed the breakfast offering as well as the atmosphere of our foyer. Your kind comments about our staff will certainly be shared with the team, as it is always encouraging to know their efforts helped make your stay enjoyable. We also appreciate your feedback regarding the rooms and pool area. Guest comments like yours are very valuable to us, and we continuously review opportunities to enhance and refresh our facilities to improve the overall guest experience. Thank you again for your review, and we hope to welcome you back for another stay in Darwin in the near future. Warm regards, Hendry

Customer review rating 4.0/5

Frederick K. Business - Confirmed reviews ALL

Great service as always

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are delighted to hear that you had a comfortable stay and that you experienced the great service that we always strive to deliver. Your kind words are truly appreciated and will be shared with our team, as it motivates us to continue providing memorable experiences for our guests. We look forward to welcoming you back again soon. Warm regards, Hendry

Customer review rating 1.5/5

Donna N. Couples - Confirmed reviews ALL

No hot water in our room so luke warm to cold showers daily, did not matter if it was morning or evening water was still not heating. If water does not heat to a certain temperature this is a health hazard for legionella bacteria growth. Had to boil the kettle to fill bathroom sink to have hot water to wash face. Bathroom extractor fan not working yet a door card threatened $1200 fine if we set off smoke alarms by shower steam. Window seat area dirty with yellow stains on top of net curtain & rotted out area in ceiling of window seat. Stains on carpet in room. No service to take our order in restaurant for dinner, had to walk to bar area to place order then walk back to restaurant, thankfully our meals were bought to us when they were ready. Lobby toilets by pool had multiple cracked tiles & even missing tiles. Also went to check out pool area only for the door to lock behind us & the phone outside not working nor would our room key card work to let us back in. Luckily we had a cellphone on us to phone reception. Musty damp smell throughout atrium levels. Dirty fabric chairs & worn out round table tops in bar area that need revarnishing - a potential health hazard in their current state in humid environment being a breeding ground for germs. All maintenance issues directly relating to the room were reported to reception.

Dear Ms. N., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Darwin CBD. I am very sorry to hear that your experience did not meet expectations and sincerely appreciate you bringing these matters to our attention. Please accept our apologies for the inconvenience caused by the hot water issue in your room. We understand how important this is for guest comfort and hygiene, and your concerns have been shared with our maintenance team for urgent review. We also regret the issues you encountered with the bathroom extractor fan, the cleanliness concerns in the room, and the condition of certain areas such as the carpet, window seat, and ceiling. This is certainly not the standard we aim to provide. Regarding the restaurant service, during the wet season our restaurant operates buffet breakfast only. For lunch and dinner, food and beverage service is available through the bar, and guests are welcome to place their order there and enjoy their meals either in the bar area or seated in the restaurant. However, we apologise if this was not clearly communicated during your visit and for any inconvenience this may have caused. Additionally, I apologise for the difficulties you experienced in the pool area with the door locked and the phone not working. Your feedback regarding the lobby toilets, bar furniture condition, and the musty smell in the atrium has also been noted and shared with the relevant teams for review and improvement. We truly appreciate you reporting the maintenance issues to reception during your stay, as this allows our team to investigate and take the necessary corrective actions. Once again, I am very sorry that your stay did not reflect the level of comfort and service we strive to deliver. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience. Warm regards, Hendry

Customer review rating 4.5/5

Joel T. Solo - Confirmed reviews ALL

Check and check out was very easy and wonderful and friendly staff. Room was nice and was in a good location close to shops, restaurants and attractions.

Dear Joel, Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are delighted to hear that you enjoyed your stay and appreciated our central location, close to shops, restaurants, and local attractions. It is also wonderful to know that your check-in and check-out experience was smooth and that our friendly team helped make your visit more enjoyable. Your kind comments will certainly be shared with our team, as feedback like this is always encouraging. We look forward to welcoming you back again on your next visit to Darwin. Warm regards, Hendry

Customer review rating 1.5/5

Eva G. Business - Confirmed reviews ALL

Your staff are excellent, however, I didn't see one Australian. They all went out of their way to help when asked. However, the rooms are tired, beds uncomfortable and the food was average at best. Won't return.

Dear Eva, Thank you for sharing your feedback regarding your stay at Novotel Darwin CBD. We’re glad to hear that our team provided helpful service during your visit. We acknowledge your comments about the rooms, beds, and food, and your feedback has been shared with the relevant teams as we continue to review and improve our facilities and offerings. We appreciate your input and regret that your experience did not meet expectations. Warm regards, Hendry

Other web-users rate our hotel

  • 379 reviews 9.6/10 Location
  • 692 reviews 5.1/10 Room
  • 689 reviews 8.8/10 Service
  • 11 reviews 2.8/10 WiFi
  • 289 reviews 5.7/10 Comfort
  • 279 reviews 3.2/10 Cleanliness
  • 139 reviews 6/10 Breakfast

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