Novotel Darwin CBD was an excellent base for our time in Darwin. The bed was excellent, staff were friendly and helpful at all times, and the room facilities everything we needed. The building as a whole would benefit from refurbishment but was sufficient for our purposes. Location of the hotel is excellent, we mostly walked around town but there was plenty of public transport available too (busses, taxis etc).

We enjoyed our stay here, the staff were great and very helpful, the rooms needed a bit of a freshen up but otherwise the beds were very comfortable. The restaurant food was great from breakfast through to dinner. The bar staff were lovely and made the best cocktails

Overall a nice hotel, rooms comfortable, however the phone did not work and the safe would not lock. Over our 3 night stay not one staff member followed this up even though we reminded front desk every day. Appeared to me they were short staffed. Staff were all very nice. A little disappointed in the service as a gold member - did not receive the gold level benefits-staff member cited a system issue. Location of the hotel is great-easy walk into CBD.

First appearance is quite impressive but didn't take long to disappoint. Toilet seat was not fitted properly and half fell off; this should have been detected by last cleaner and fixed. I had to fix it myself as no maintenance person was available. Cupboard door on mini fridge had been removed with hinges still present. No water in the room and no room service to provide same when requested. Most staff acted like we were an inconvenience to their day (one receptionist was very friendly and helpful). Shower in a bath with a curtain is not what you expect for the room rate paid for a mini suite.

Paint peeling off of doors, broken toilet in the room. I stayed here in the early 90's, I don't think anything but the branding has been changed since then. I had another night booked for my next trip to Darwin in October, I've now cancelled that.

I stayed at the this hotel for 6 days. I was extremely happy with every aspect of this hotel. All of the staff were so wonderful, friendly and helpful. The staff from the reception, Bar, Dining, Breakfast Room and the cleaning staff were all brilliant. The meals were of a very high standard. I would highly recommend this hotel when staying in Darwin.

We enjoyed a great week in Darwin. We had to postpone from last year and were happy we could visit Darwin.

Pleasant experience.

Clean and comfortable. Pleasant staff. Decor a bit in need of renovation.

I felt that the Novatel Darwin was not up the the standard expected of this hotel. I felt it was "very tired" - the carpets did not smell fresh, the bathroom was a "little ordinary" we had requested a twin room, but was offered an upgrade, however this was not a twin room, they them allocated another room, which was comfortable, but not to usual standard - no complimentary bottled water (or any bottled water) in the room. The atrium needed tidying up, - overall probably could do with a coat of fresh paint in the hallways and I think the carpets could do with more frequent shampooing. The food was "average" but the staff made it enjoyable Overall - felt it was just a "little tired" - Seems like when I choose Novatel ie in my London stay a couple of heats ago, and in Darwin a little disappointed

Very disappointing stay, would strongly advice people to stay elsewhere

Average accommodation Hotel needs cleaning. Carpet in front of our room had a large hole in it, off putting on arrival. Air conditioning was noisy and making clicking noises. We notified reception however nothing was done about it. Air conditioning unit was filthy - WH&S issue. Breakfast menu was average and limited. As we were leaving early due to flight time, we were advised by reception we were only entitled to a limited breakfast (we booked full breakfasts through Flight Centre). Laundry was adequate

The rooms and hotel is clean, though quite "tired" and dated.

help from staff was excellent, especially the lady in the restarant. I felt it was a tired hotel, carpets looked unclean. The outside swimming pool was a joke. Look, we enjoyed our stay but we wont be back, would definately go elsewhere.

Excellent location close to the heart of Darwin and easy to get everywhere. Warm welcome, good staff, but rooms are becoming very tired - bathrooms look 30 years old, A/C very noisy, but comfortable bed.