Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.7/5 687 reviews

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88 The Esplanade, 800 DARWIN, Australia

Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Telephone
Fax +61 8 8943 4388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  687 reviews

Customer review rating 4.5/5

Christine L. Friends - Confirmed reviews ALL

Dear Christine, Thank you for taking the time to share your wonderful feedback. We're delighted to hear you had a fabulous stay and enjoyed our great location, views, and your high-floor room. We also appreciate your comments regarding the booking process. We understand your preference for guaranteed high-floor rooms and value your feedback about the changes to the booking experience. We're pleased we were able to accommodate your request on this occasion. Thank you as well for your kind words about our team. It's great to know they contributed to making your stay enjoyable, and we'll be sure to share your compliments with them. We truly appreciate your loyalty as both an ALL-Classic member and an Accor Vacation Club member. We look forward to welcoming you back to Mantra on the Esplanade Darwin for another enjoyable stay. Kind regards, Mantra on the Esplanade Darwin

Customer review rating 3.0/5

Catherine C. Couples - Confirmed reviews ALL

Hi Ms. Catherine, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We're sorry to hear about the noisy bathroom exhaust fan, the shower head, the inconsistent hot water, and the discomfort caused by the bed during the final two nights of your stay. This is certainly not the experience we want our guests to have. Your comments have been shared with our Maintenance and Housekeeping teams so these issues can be thoroughly inspected and addressed. We appreciate you bringing them to our attention, as your feedback helps us improve both our facilities and our guests' experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable stay. Kind regards, Rizky N Duty Manager

Customer review rating 0.5/5

Phillip N. Friends - Confirmed reviews ALL

Hi Mr Phillip, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our convenient location. However, we're sorry to learn that your experience was affected by the condition of the bathroom and the delay in resolving the room issue upon your arrival. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused. Your comments regarding the bathroom refurbishment and the service you received have been shared with our management team for review. We are committed to improving both our facilities and the efficiency of our service to provide a better experience for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable stay. Kind regards, Rizky N Duty Manager

Customer review rating 2.0/5

Jacqueline M. Couples - Confirmed reviews ALL

Hi Jacqueline, Thank you for taking the time to share your feedback following your stay at Mantra on the Esplanade. I am sorry to learn that aspects of your room did not meet your expectations. Your comments regarding the condition of the bathroom, including the shower over bath, ageing fixtures, cracked basin, and the cleanliness of the windows, are appreciated and have been shared with our maintenance and housekeeping teams for review. We understand that some areas of the property are showing their age, and your feedback reinforces the importance of our ongoing maintenance and refurbishment planning. We sincerely apologise for the disappointment this caused during your stay. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Rizky N Duty Manager Mantra on the Esplanade

Customer review rating 1.5/5

Jean M. Couples - Confirmed reviews ALL

Hi Jean, Thank you for taking the time to share your feedback. I sincerely apologise that your room was not serviced during your seven-day stay and that you needed to request fresh towels each day. This is certainly not the standard of housekeeping service we aim to provide, and I understand how disappointing and inconvenient this would have been. Your comments have been shared with our Housekeeping and Management teams for investigation to determine why your room was missed and to ensure this does not happen again. We appreciate you bringing this to our attention, as guest feedback helps us improve our service. We regret that your experience did not meet your expectations and hope you will consider giving us another opportunity to provide you with the level of service we strive to deliver. Kind regards, Rizky N Duty Manager Mantra on the Esplanade

Other web-users rate our hotel

  • 321 reviews 9.1/10 Location
  • 571 reviews 5.4/10 Room
  • 315 reviews 5.5/10 Service
  • 30 reviews 2.4/10 WiFi
  • 237 reviews 2.6/10 Cleanliness
  • 230 reviews 5.6/10 Comfort
  • 143 reviews 3.1/10 Amenities
  • 139 reviews 2.5/10 Vibe

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