Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.6/5 743 reviews

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88 The Esplanade, 800 DARWIN, Australia

Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Telephone
Fax +61 8 8943 4388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  743 reviews

TripAdvisor Rating  3.9/5  2,515 reviews

Customer review rating 3.5/5

Dick T. M. Couples - Confirmed reviews ALL

Mostly enjoyable except for the bath shower setup, within the room.

Dear Mr M., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our location and found your stay comfortable overall. We apologise for the inconvenience caused by the bath/shower setup and the confusion around payment at check-in and check-out, including the separation of parking charges. Your comments have been noted and will be shared with the team to improve our processes and communication. Kind regards,

Customer review rating 0.5/5

David M. Families - Confirmed reviews ALL

Do you like a hotel Mould in the shower Hopefully snot and not anything else on the shower wall Broken floor tiles in the shower Mouldy carpet Power outlets at floor level and sparse that makes the building look like it was built before electricity however it was built in the 90s Mouldy dishwasher that stinks Mould smelling room Kitchen equipment that stinks like rotten fish Finer ants through the kitchen Wifi that continues to drop out and is slow Welcome drinks that look like they were pulled from a back yard shed No restaurant A pool spa that doesn’t work A hotel that is clear about to become central apartments as the lobby and staff are all wearing that uniform. Pictures in the halls that are full of mould, not sure if the mouldy pictures are the actual art Beds that you would consider the floor might be softer Pillows that are as thin as paper Air conditioning that is either off or freezer Room cleaning that occurs once a week that didn’t really happen Carpets that are seem to have never been clean Staff that really don’t care.

Dear David, Thank you for taking the time to share your feedback. We are very concerned and sincerely apologize for the issues you encountered during your stay. The conditions you described, including cleanliness, maintenance, and service, are far below the standards we aim to provide to all our guests, and we understand how disappointing and frustrating this must have been for you. Please be assured that your feedback has been shared with our management and housekeeping teams. Our Housekeeping Manager will be reaching out to you directly to discuss your experience in detail and ensure your concerns are addressed appropriately. We are committed to taking the necessary steps to prevent these issues from occurring in the future. We truly appreciate your patience and the opportunity to make this right, and we hope to restore your confidence in our hotel and the Accor brand. Kind regards, Gautam Jayakumar Front Office Manager

Customer review rating 3.5/5

Lisa H. Couples - Confirmed reviews ALL

Good location, spacious apartment with cooking facilities. A bit outdated in furnishings & bathroom. Needs a renovation. Nice balcony with water views. Across the road to walking track along esplanade. When booking apartment I paid for parking through my agent but on arrival the motel said parking was extra. Even though I showed them my email to show I’d paid for parking they still wanted me to pay $19 per night parking. We didn’t get a carpark & had to park outside as they wanted to charge again for parking. Only negative of place was when the fire alarm went off & over PA system it was announced to evacuate building. We all went down stairs but didn’t know where outside to meet or what was going on. Fire brigade took at least 20 mins before arriving, no staff communication to guests at any time. Waited outside with some guests but other guests were still in the foyer while Fire brigade there. Nobody knew what was going on. Eventually a sign was put up to show where to stand outside but still no communication so nobody saw the sign unless they were close by to the entrance. Once fire trucks left guests wandered back inside not sure if ok to do so or not. Very poor safety measures & no communication for a fire evacuation.

Dear Lisa, Thank you for taking the time to share your experience. We’re glad you enjoyed the location, spacious apartment, and water views. We sincerely apologize for the parking confusion and the lack of communication during the fire alarm. Your safety and comfort are very important to us, and we are addressing these issues with our team. We hope to welcome you back for a smoother and more enjoyable stay in the future. Warm regards, Gautam Jayakumar Front Office Manager

Customer review rating 3.5/5

Lisa B. Families - Confirmed reviews ALL

Staff were very helpful and friendly. any issues with the room were quickly resolved.

Dear Lisa, Thank you for sharing your feedback. We’re glad our team could assist you and resolve the issues during your stay, and that you enjoyed the view. We appreciate your suggestions regarding the WiFi and will work to improve this. We hope to welcome you back soon. Warm regards, Gautam Jayakumar Front Office Manager

Customer review rating 0.5/5

Tais S. Business - Confirmed reviews ALL

The hotel cancelled my booking and did not advise me or the booking service I used. I received terrible service by the after hours hotel staff member when I arrived after midnight, with no explanation or apology, only an offer to rebook directly with the hotel at a much higher price. The security guard was very helpful in helping me contact the after hours staff. I would suggest that the after hours arrival process is improved, given it is common in Darwin to arrive after midnight. I also suggest that if the hotel does not support third party booking apps it should not make its rooms available on these.

Dear Tais, Thank you for taking the time to share your detailed feedback. I am sincerely sorry for the experience you had, particularly the cancellation of your booking without notification and the difficulties you faced upon arrival after midnight. We fully understand how distressing this would have been after a long journey, and I apologise that this was not handled with the care, communication, and professionalism you deserved. Your comments regarding the after-hours arrival process and third-party bookings are extremely important and have been shared with our management team for urgent review. Arrivals after midnight are common in Darwin, and we acknowledge that our procedures and communication clearly fell short on this occasion. I am especially sorry that you did not receive an explanation or apology at the time, and that you felt pressured to rebook at a higher rate. Thank you for acknowledging the assistance provided by our security guard during this situation. We regret that this positive support was overshadowed by the overall experience. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these issues to our attention. We hope you might consider giving us another opportunity in the future to provide the level of service we strive to deliver. Kind regards, Gautam Jayakumar

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Other web-users rate our hotel

  • 317 reviews 8.6/10 Location
  • 593 reviews 5.5/10 Room
  • 330 reviews 5.7/10 Service
  • 28 reviews 2.4/10 WiFi
  • 260 reviews 2.6/10 Cleanliness
  • 230 reviews 5.5/10 Comfort
  • 142 reviews 3.6/10 Amenities
  • 132 reviews 2.7/10 Vibe

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