Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.6/5 665 reviews

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Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  665 reviews

Customer review rating 4.0/5

Patricia M. Couples - Confirmed reviews ALL

Dear Ms. M., Thank you for taking the time to share your feedback following your recent stay at Mantra on the Esplanade Darwin. We are pleased to hear you enjoyed our great location, amenities, agreeable room rate, and that our team made a positive impression throughout your stay. It is also encouraging to know you appreciated our recycling facilities. At the same time, I sincerely apologise that aspects of your accommodation did not meet your expectations. Thank you for bringing the maintenance issues to our attention, including the air-conditioning filters, hot and cold water tempering valves, and the cobwebs on the balcony. We also appreciate your feedback regarding the WiFi connection speed. Your comments have been shared with our housekeeping, maintenance, and management teams so these matters can be addressed promptly. We value your constructive feedback, as it helps us improve the experience we provide to all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Kind regards, Mantra on the Esplanade Darwin

Customer review rating 4.5/5

Bruce P. Couples - Confirmed reviews ALL

Dear Mr. P., Thank you for taking the time to share your detailed feedback following your recent stay at Mantra on the Esplanade Darwin. We are delighted to know you enjoyed our great location, found your apartment clean and comfortable, and experienced friendly and helpful service from our team. Your kind comments about our housekeeping attendant and our sustainability initiatives, including the recycling facilities, are greatly appreciated and will be shared with the team. However, I sincerely apologise for the inconvenience caused by the faulty air conditioner and, more importantly, for our lack of follow-up after you reported the issue. We understand how disappointing this must have been, and we acknowledge that we fell short of the level of service you should expect from us. Please be assured that your feedback has been shared with our maintenance and management teams to improve our response and communication when issues are reported. Thank you also for your comments regarding the bank transfer payment process. We appreciate your suggestion to include bank transfer details on invoices and will pass this feedback on to the appropriate team for consideration. We truly value your loyalty as an ALL – Accor Live Limitless and Accor Vacation Club member, and we appreciate your constructive feedback. We hope to have the opportunity to welcome you back and provide you with the seamless and comfortable stay you deserve. Kind regards, Mantra on the Esplanade Darwin

Customer review rating 4.5/5

Ross C. Families - Confirmed reviews ALL

Dear Ross, Thank you for your wonderful review! We are delighted to hear that you and your family had such an enjoyable stay with us. It's fantastic to know that our location, beautiful views, pool, and spacious accommodation met all your needs and made your holiday so relaxing. We're especially pleased that you felt you had everything you needed right at your fingertips. We truly appreciate your kind words and look forward to welcoming you and your family back to Mantra on the Esplanade for another memorable stay in the near future. Kind regards, Rizky N Duty Manager Mantra on the Esplanade

Customer review rating 1.5/5

Fletcher S. Couples - Confirmed reviews ALL

Dear S., Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We understand how disruptive noise can be, and we're pleased our team was able to relocate you to a quieter apartment. We regret that it took multiple room moves before finding a suitable solution. We also appreciate your comments regarding the lack of an on-site restaurant and bar. While these facilities are not available at Mantra on the Esplanade, our central location provides easy access to a wide range of dining and entertainment options within walking distance. We apologise if this was disappointing. Your feedback regarding the condition of the property has also been noted and will be shared with our management team as we continually review opportunities to enhance our guest experience. Thank you again for your honest feedback. While we're sorry to hear you don't intend to return, we appreciate you giving us the opportunity to host your stay. Kind regards, Duty Manager Mantra on the Esplanade

Customer review rating 4.5/5

Christine B. Couples - Confirmed reviews ALL

Dear Christine, Thank you for your wonderful review. We're delighted to hear you enjoyed your stay in our One Bedroom Apartment with balcony and harbour views. It's great to know you found the apartment spacious, well-equipped, and in good condition, and that you were happy with your overall experience. We appreciate your feedback regarding the internet connection. We understand how important reliable Wi-Fi is, and we're sorry to hear you experienced slow speeds and dropouts during your stay. Your comments will be shared with our team as we continue to improve our services. Thank you again for choosing Mantra on the Esplanade. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Duty Manager Mantra on the Esplanade

Other web-users rate our hotel

  • 332 reviews 9.1/10 Location
  • 584 reviews 5.2/10 Room
  • 319 reviews 4.8/10 Service
  • 28 reviews 2.5/10 WiFi
  • 239 reviews 2.7/10 Cleanliness
  • 234 reviews 5.7/10 Comfort
  • 149 reviews 3.1/10 Amenities
  • 142 reviews 2.3/10 Vibe

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