Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.6/5 741 reviews

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88 The Esplanade, 800 DARWIN, Australia

Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Telephone
Fax +61 8 8943 4388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  741 reviews

TripAdvisor Rating  3.9/5  2,515 reviews

Customer review rating 3.5/5

Lisa H. Couples - Confirmed reviews ALL

Good location, spacious apartment with cooking facilities. A bit outdated in furnishings & bathroom. Needs a renovation. Nice balcony with water views. Across the road to walking track along esplanade. When booking apartment I paid for parking through my agent but on arrival the motel said parking was extra. Even though I showed them my email to show I’d paid for parking they still wanted me to pay $19 per night parking. We didn’t get a carpark & had to park outside as they wanted to charge again for parking. Only negative of place was when the fire alarm went off & over PA system it was announced to evacuate building. We all went down stairs but didn’t know where outside to meet or what was going on. Fire brigade took at least 20 mins before arriving, no staff communication to guests at any time. Waited outside with some guests but other guests were still in the foyer while Fire brigade there. Nobody knew what was going on. Eventually a sign was put up to show where to stand outside but still no communication so nobody saw the sign unless they were close by to the entrance. Once fire trucks left guests wandered back inside not sure if ok to do so or not. Very poor safety measures & no communication for a fire evacuation.

Customer review rating 3.5/5

Lisa B. Families - Confirmed reviews ALL

Staff were very helpful and friendly. any issues with the room were quickly resolved.

Customer review rating 0.5/5

Tais S. Business - Confirmed reviews ALL

The hotel cancelled my booking and did not advise me or the booking service I used. I received terrible service by the after hours hotel staff member when I arrived after midnight, with no explanation or apology, only an offer to rebook directly with the hotel at a much higher price. The security guard was very helpful in helping me contact the after hours staff. I would suggest that the after hours arrival process is improved, given it is common in Darwin to arrive after midnight. I also suggest that if the hotel does not support third party booking apps it should not make its rooms available on these.

Dear Tais, Thank you for taking the time to share your detailed feedback. I am sincerely sorry for the experience you had, particularly the cancellation of your booking without notification and the difficulties you faced upon arrival after midnight. We fully understand how distressing this would have been after a long journey, and I apologise that this was not handled with the care, communication, and professionalism you deserved. Your comments regarding the after-hours arrival process and third-party bookings are extremely important and have been shared with our management team for urgent review. Arrivals after midnight are common in Darwin, and we acknowledge that our procedures and communication clearly fell short on this occasion. I am especially sorry that you did not receive an explanation or apology at the time, and that you felt pressured to rebook at a higher rate. Thank you for acknowledging the assistance provided by our security guard during this situation. We regret that this positive support was overshadowed by the overall experience. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these issues to our attention. We hope you might consider giving us another opportunity in the future to provide the level of service we strive to deliver. Kind regards, Gautam Jayakumar

Customer review rating 3.0/5

Wilson C. Business - Confirmed reviews ALL

There were no services such as restaurant and with apartments next door it didn't feel like a luxury stay.

Dear C., Thank you for sharing your feedback. While we’re pleased you had positive interactions with our team and a smooth check-in and check-out, we’re sorry that the hotel’s condition and limited services did not meet your expectations. Your comments about the dated feel and lack of restaurant service are valuable, and we will share them with our management team as we work on future improvements. We appreciate your honesty and hope we have the chance to welcome you back for a more enjoyable stay. Warm regards,

Customer review rating 3.5/5

F. F. Business - Confirmed reviews ALL

I think they might have properly fixed the dodgy fire alarm this time

Dear F., Thank you for taking the time to share your feedback. We’re pleased to hear that your stay was uninterrupted and that previous issues with the fire alarm appear to have been resolved. We also appreciate your honest comments regarding maintenance and Wi-Fi speed. Your feedback has been shared with our maintenance and management teams, as these are important areas we are actively working to improve. Thank you for acknowledging our team’s service during your stay. We hope to have the opportunity to welcome you back and provide an even better experience next time. Kind regards, Gautam Jayakumar

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Other web-users rate our hotel

  • 317 reviews 8.6/10 Location
  • 590 reviews 5.6/10 Room
  • 326 reviews 5.7/10 Service
  • 28 reviews 2.4/10 WiFi
  • 257 reviews 2.9/10 Cleanliness
  • 228 reviews 5.4/10 Comfort
  • 138 reviews 3.8/10 Amenities
  • 128 reviews 2.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.