Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.7/5 1,005 reviews

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88 The Esplanade, 800 DARWIN, Australia

Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

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Room 1

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Telephone
Fax +61 8 8943 4388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,005 reviews

TripAdvisor Rating  3.9/5  2,508 reviews

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Customer review rating 4.0/5

Jacinta A. Solo - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for choosing to stay with us for your recent 6-night visit. We’re so glad to hear that you had a positive experience with our team, particularly with Samir’s helpfulness — we’ll make sure to pass along your kind words to him! We truly appreciate your ratings and comments. We’re happy that you found the location convenient, and that your check-out process was seamless. However, we’re sorry to hear that the WiFi was not up to your expectations. We understand how important reliable internet access is, and we’ll work with our technical team to investigate this issue and ensure a more consistent experience for future guests. Your input about the accommodation is also valuable, and we’ll be sure to look into any areas for improvement to make your next stay even more comfortable. We hope to welcome you back again soon and provide you with a more complete experience. Thanks again for your review! Best regards,

Suited all our needs with the exception of dining.

Customer review rating 4.0/5

Allan P. Couples - Confirmed reviews ALL

Dear Guest, Thank you so much for taking the time to share your experience with us. We’re pleased to hear that you found the Mantra property itself suited your needs and that the booking process, check-in, and accommodation all went smoothly. However, we sincerely apologize for the issues you encountered with dining using your Accor ALL Dining benefits at the Novotel. We completely understand your frustration regarding the lack of communication about the block-out period over the Easter weekend, as well as the difficulties in using your Accor gift vouchers. This is certainly not the experience we want for our loyal members, and we will address this internally with the team to ensure better communication and clearer information about dining options and restrictions in the future. We’re also grateful for your comments about the musty smell in the room — we will investigate that further to ensure that all areas are maintained to the highest standards. We truly appreciate your loyalty as a Gold member and your feedback, which helps us improve. We hope to have the chance to welcome you back for a more seamless experience next time! Best regards,

Customer review rating 4.0/5

Sandra W. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to provide your feedback! We’re glad to hear that you found the location of the hotel convenient, and that you felt safe and secure during your stay. We also appreciate your comments about areas for improvement. We\'re sorry to hear that the air conditioning unit was noisy, and we\'ll certainly look into this to ensure a more comfortable experience for future guests. We also take note of your suggestion for a toaster in the room — we’ll review this to see how we can make that available. In addition, we understand your concerns regarding the bathroom. We’ll pass your feedback along to the maintenance team to evaluate the need for updates and additional handholds to make it safer and more accessible. Regarding the WiFi issues, we apologize for the inconvenience caused. We\'ll work with our technical team to resolve any connection problems and ensure more reliable service moving forward. Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back for an even better experience next time! Best regards,

Poor customer service

Customer review rating 0.5/5

Aa Couples - Confirmed reviews ALL

Dear AA, Thank you for sharing your feedback. We sincerely regret to hear about the issues you experienced during your stay, and we understand how frustrating this must have been, especially when it comes to billing errors and poor communication. We deeply apologise for the inconvenience caused by being charged twice, as well as the delay in resolving this matter. This is certainly not the level of service we strive to provide, and we understand your disappointment. We are currently reviewing our processes to ensure such issues are handled promptly and more efficiently moving forward. We also regret that your overall experience with our team did not meet expectations. Your comments have been shared with the relevant departments to help improve both service and communication for future guests. We appreciate you taking the time to highlight these concerns and hope that, should you give us another chance in the future, we can restore your faith in our service. Kind regards, Gautam Kiran Jayakumar Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 373 reviews 8.9/10 Location
  • 665 reviews 5.8/10 Room
  • 402 reviews 6.2/10 Service
  • 33 reviews 2.2/10 WiFi
  • 281 reviews 3.9/10 Cleanliness
  • 268 reviews 5.5/10 Comfort
  • 151 reviews 4.6/10 Amenities
  • 137 reviews 4.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.