Dear Breanna, Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing experience you had during your stay. We are particularly concerned to hear about the cigarette smell in your first room, the condition of the second room, and the lack of basic room amenities you mentioned. This is certainly not the standard we aim to provide our guests. We have shared your feedback with our housekeeping and management teams so these concerns can be addressed and prevented from happening again. We are truly sorry that we fell short of your expectations, and we appreciate you bringing these issues to our attention. We hope you may give us another opportunity in the future to provide you with the experience you should have received. Kind regards, Management Team

Dear Peter, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you enjoyed your stay at Mantra on the Esplanade Darwin, particularly your beautiful room and the magnificent views over the park and sea. We’re also pleased to know that you found the check-in and check-out process easy and convenient. It’s fantastic to hear that you had such a positive experience with us. We truly appreciate your kind words and hope to welcome you back again for another enjoyable stay. Kind Regards, Marisa Mantra on the Esplanade Darwin

Dear Dean, Thank you for taking the time to share your feedback following your stay at Mantra on the Esplanade Darwin. We are delighted to hear that you enjoyed the spaciousness of your room, our convenient location and the friendly welcome from our reception team. It is wonderful to know that our team contributed positively to your overall experience. We are, however, sorry that we fell short of expectations in recognising your Platinum ALL membership. In particular, we apologise that you were not advised upon arrival about the alternate breakfast location and that this information was only discovered during your third day. We understand how important clear communication and recognition are to our loyal ALL members, and we appreciate you bringing this to our attention. We will share your comments with the relevant teams to ensure this information is communicated more consistently to our members. We are also disappointed to learn that the welcome amenity did not meet your expectations and that an upgrade was not offered. While upgrades are subject to availability, we acknowledge the importance of ensuring our Platinum members feel valued and recognised throughout their stay. Thank you again for your positive comments and constructive feedback. We truly appreciate your loyalty to ALL and hope to have the opportunity to provide you with an even better experience on your next visit to Darwin. Kind regards, Mantra on the Esplanade Darwin

Dear Laurel, Thank you for taking the time to share your feedback following your recent stay with us at Mantra on the Esplanade Darwin. We are pleased to hear that you found our location excellent and that your room was clean and exceptional. We also appreciate your positive comments regarding our recycling facilities and sustainability efforts. However, I sincerely apologise for the inconvenience caused by the lack of hot water in your shower. We understand how important this is to the comfort of our guests, and we are sorry that we did not meet your expectations on this occasion. Your feedback has been shared with our team so that the issue can be reviewed and addressed. I am also sorry to hear that your interaction with our reception team did not feel welcoming. This is certainly not the level of service we aim to provide, and we will use your feedback as an opportunity to reinforce the importance of friendly and attentive service with our team. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future and provide you with the comfortable and enjoyable stay you deserve. Kind regards, Mantra on the Esplanade Darwin

Dear Ms B., Thank you for taking the time to share your detailed feedback following your recent stay at Mantra on the Esplanade Darwin. I am sincerely sorry to hear that your experience did not meet the standard you expected, particularly given the rate you paid. Please accept our apologies for the issues you encountered with the mould and cleanliness, the faulty toaster, dishwasher, lack of hot water, and the condition of the carpet. We also regret the inconvenience caused by the unreliable Wi-Fi connection. We understand how disappointing and frustrating it would have been to encounter these issues during your stay. The concerns you have raised are certainly not the experience we want to provide, and your feedback has been noted and will be shared with the relevant departments for further attention and follow-up. We also appreciate your continued loyalty as an ALL-Accor Gold member and regret that we did not deliver the level of experience you should expect from us. Thank you again for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in us and provide you with a much-improved experience on a future visit. Kind regards, Mantra on the Esplanade Darwin

Dear Max, Thank you for taking the time to share your feedback following your stay at Mantra on the Esplanade Darwin. We’re delighted to hear that you enjoyed the convenient location, spacious and comfortable apartment, and found your stay to be good value for money. It’s wonderful to know that the location provided easy access to Darwin city as well as the foreshore walks. We also appreciate you highlighting the leaking shower tap. Please accept our apologies for this minor maintenance issue. Your comments have been shared with our team so that we can ensure it is addressed promptly. Thank you again for your kind feedback and for recommending us to your friends and family. We look forward to welcoming you and your family back to Mantra on the Esplanade Darwin for another comfortable stay. Warm regards, Mantra on the Esplanade Darwin

Dear Narelle, Thank you for taking the time to provide such detailed feedback following your stay with us at Mantra on the Esplanade Darwin. I am very sorry to hear that your experience was disappointing, particularly due to the lack of hot water. We sincerely apologise that you were not made aware of the ongoing issue during your stay. We understand how important reliable hot water is and appreciate your feedback regarding the communication around this matter. We are also sorry that our housekeeping service did not meet your expectations. Your comments regarding the bins, fresh towels and daily servicing have been noted, along with your observations about some of the furniture. We will review these areas with the relevant teams. We acknowledge your concerns regarding the availability of staff at reception and the absence of breakfast facilities. We appreciate how these limitations impacted your overall experience, and your feedback regarding clearer information at the time of booking is particularly valuable. Thank you also for recognising that the room was clean and that you found our location convenient. While we are pleased with these positives, we regret that they did not outweigh the issues you experienced. Your feedback is important to us and will assist us in identifying areas where we need to improve. We hope to have the opportunity to provide you with a much better experience should you choose to stay with us again. Kind regards, Mantra on the Esplanade Darwin

Hi Diane, Thank you for choosing to stay with us for the fifth time! We’re delighted to hear that you continue to enjoy the beautiful ocean views from your balcony and our convenient location close to shops and dining options. It’s wonderful to know that Mantra on the Esplanade has become a favourite for your stays. We truly appreciate your continued loyalty and look forward to welcoming you back again soon! Kind Regards, Rizky N

Dear Peter, Thank you for taking the time to share your feedback with us. We sincerely apologise that your stay did not meet your expectations. We are sorry to hear about the issues you experienced with the hot water, TV, room lighting, bedside power points, and the condition of the carpet. We also understand how the nearby building works and the noise during the day may have affected your overall experience. We have shared your comments with our Maintenance and Management teams so these concerns can be reviewed and addressed accordingly. We truly appreciate you bringing these matters to our attention, as your feedback helps us improve our facilities and services. We hope to have the opportunity to welcome you again and provide you with a much-improved experience. Kind regards, Management Team

Hi Jeffrey, Thank you for taking the time to share your detailed feedback. While we’re pleased you enjoyed our convenient location, we are very sorry that your stay did not meet the standard we aim to provide. We sincerely apologise for the cleanliness and maintenance issues you encountered, including the kitchen cupboards and drawers, the area behind the lounge, and the condition of the dining chairs. These concerns are certainly not what we expect for our guests, and your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We are particularly concerned to hear about your experience during the fire emergency. The safety and wellbeing of our guests is our highest priority, and we take your comments regarding evacuation procedures and guest accountability very seriously. We will ensure these concerns are reviewed with the appropriate management team. We also apologise that the pool was not maintained to the expected standard. Thank you for bringing these matters to our attention. Your feedback helps us identify areas where we need to improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kind Regards, Rizky N

Dear Ross, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rizky N

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that the condition of the bathroom and the issues you experienced with the facilities impacted your stay. The concerns you have raised regarding the vanity taps, toilet roll holder and inconsistent shower temperature are certainly not the standard we aim to provide. We have shared your feedback with our maintenance team so these issues can be investigated and addressed. We are also concerned to hear about the outstanding $200 security deposit. We sincerely apologise for the inconvenience and frustration this has caused. We would like to look into this for you as a matter of priority. If you have not already been in contact with our team regarding the deposit, please reach out to the hotel directly so we can investigate the transaction and assist with its return. Thank you again for bringing these matters to our attention. We value your feedback and hope we can have the opportunity to provide you with a much-improved experience in the future. Kind regards, Mantra On Th Esplanade Team

Dear Mr B., Thank you for taking the time to share your feedback following your recent stay at Mantra on the Esplanade Darwin. We are pleased to hear that you had a comfortable stay and were happy with the service provided by our team, as well as the booking process and Wi-Fi. We apologise for the inconvenience caused by the limited selection of glassware and the chopping board in your apartment. We appreciate you bringing this to our attention and will review the kitchen equipment in our rooms to ensure they are appropriately equipped for our guests’ needs. We also sincerely apologise that you were not offered a welcome amenity during your stay as a valued ALL – Accor Live Limitless Gold member. We appreciate your feedback regarding your loyalty programme recognition and will share this with our team to help ensure a more consistent experience for our valued members. Thank you again for your valuable feedback and for choosing Mantra on the Esplanade Darwin. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Kind regards, Mantra on the Esplanade Darwin

Dear Mr M., Thank you for taking the time to share your wonderful feedback following your recent stay at Mantra on the Esplanade Darwin. We are delighted to hear that you had a very enjoyable stay and that our team were accommodating and made you feel welcome. It is fantastic to see your positive ratings across your stay, including your accommodation, cleanliness, check-in and departure experience. We truly appreciate your recommendation and your continued support as an ALL – Accor Live Limitless member. Thank you again for choosing Mantra on the Esplanade Darwin. We look forward to welcoming you and your family back again in the future. Kind regards, Mantra on the Esplanade Darwin

Dear Ms W., Thank you for taking the time to share your detailed feedback following your recent stay at Mantra on the Esplanade Darwin. We are pleased that you found our location convenient, however, we sincerely apologise that several aspects of your stay did not meet your expectations. We are particularly sorry to hear about the issues with the limited kitchen supplies, washing machine, bathroom exhaust fan and the overall condition of the apartment. We understand how frustrating these issues would have been, particularly when travelling with family. Your comments have been noted and will be shared with our maintenance and housekeeping teams for appropriate follow-up. We also apologise that your room was not ready on time and that you experienced a busy reception desk during check-in. We understand the inconvenience this caused and appreciate your patience. We are also sorry to hear that the Wi-Fi connection was not satisfactory. Your feedback regarding the connection speed is valuable and will be taken into consideration as we continue to improve our guest experience. Thank you again for your honest feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience on a future visit. Kind regards, Mantra on the Esplanade Darwin

Dear Roger, Thank you for taking the time to share your detailed feedback following your recent stay at Mantra on the Esplanade Darwin. We are pleased to hear that you enjoyed our convenient location and found the hotel clean and presentable. We are particularly grateful for your kind recognition of Arati at Reception. We will be sure to share your compliments with her, as it is always encouraging to acknowledge team members who have made a positive difference to a guest’s experience. We also appreciate your comments regarding the hot water issue and are pleased that Arati was able to assist you promptly. We apologise for the inconvenience this caused during your stay. We also acknowledge your feedback regarding your Accor Plus Explorer benefits and the difficulty you experienced in receiving your bonus night when booking directly with the hotel. We understand how frustrating this would have been and appreciate you bringing the matter to our attention. Thank you once again for your valued feedback and continued loyalty as an ALL-Accor Gold member. We look forward to welcoming you and your partner back to Mantra on the Esplanade Darwin and providing you with an even more enjoyable stay. Kind regards, Mantra on the Esplanade Darwin

Dear Megan, Thank you for sharing your feedback. We’re pleased to hear you found our location convenient, but we’re very sorry that the condition of the room did not meet your expectations. We sincerely apologise for the mould you found in the kitchen drawers and for the issues with the air conditioning. We understand how disappointing this would have been, particularly given the cost of your stay. Your comments have been noted and will be shared with our housekeeping and maintenance teams so these concerns can be addressed. We appreciate you bringing them to our attention and hope we have the opportunity to provide you with a much better experience in the future. Kind Regards, Rizky N Duty Manager

Hi Paul, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room and hotel facilities to be satisfactory. However, we’re very sorry to hear about your experience in the car park and the unpleasant odour and presence of stray cats you encountered. We understand your concerns and take matters relating to cleanliness, hygiene and guest wellbeing seriously. Your feedback has been noted and will be raised with the relevant team for attention. We appreciate you bringing this to our attention. Kind Regards, Mantra On The Esplanade Team

Dear Fiona, Thank you for your feedback, and please accept my sincere apologies that your stay with us fell so far short of expectations. We understand that our Regional General Manager is currently in contact with your travel agent to work towards an appropriate resolution. We are very sorry for the inconvenience and disappointment caused to you and your group, and appreciate your patience while this is being addressed. Kind regards, Terence