Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.7/5 701 reviews

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Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  701 reviews

Customer review rating 3.0/5

James X. Couples - Confirmed reviews ALL

Very basic facilities but well located on The Esplanade. The lack of a dining room and bar was disappointing. The cleanliness also left a bit to be desired. The staff however were generally polite and helpful.

Dear Mr X., Thank you for taking the time to share your feedback following your recent stay with us at Mantra on the Esplanade Darwin. While we are pleased to hear that you appreciated our convenient location and found our team to be polite and helpful, I am sorry that several aspects of your stay did not meet your expectations. Please accept our apologies regarding the cleanliness concerns you experienced, particularly the condition of the towels and the unpleasant odour in the foyer area outside your floor. It is disappointing to learn that the issue you reported was not resolved during your stay. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We also understand your disappointment regarding the lack of dining and breakfast facilities on-site. We recognise the importance of these amenities for many guests and appreciate your feedback. Additionally, we have noted your comments regarding the Wi-Fi speed and will continue to review opportunities for improvement. Thank you again for your valuable feedback. Guest comments such as yours help us identify areas where we can improve. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Kind regards, Mantra on the Esplanade Darwin

Customer review rating 4.0/5

Steve W. Couples - Confirmed reviews ALL

It was nice

Dear Steve, Thank you for your wonderful feedback and for your loyalty as an ALL Platinum member. I am delighted to hear you enjoyed the views, cleanliness, and comfort of your stay. We also appreciate your kind comments about the team at Mantra and will be sure to pass on your recognition. Thank you for your feedback regarding onsite dining options. We understand the value of having breakfast, meals, and bar facilities available and appreciate your suggestions. We look forward to welcoming you back again soon. Kind regards, Dolly

Customer review rating 3.5/5

Alan H. Friends - Confirmed reviews ALL

Refer to previous answer

Dear Alan, Thank you for your feedback and for choosing to stay with us. While I am pleased to hear you found your stay comfortable, I am sorry that your overall experience did not meet your expectations and that you chose alternative accommodation for the remainder of your visit to Darwin. We appreciate your comments and thank you for your loyalty as an ALL member. We hope to have the opportunity to welcome you back for an improved experience in the future. Kind regards, Dolly

Customer review rating 3.5/5

Michael S. Business - Confirmed reviews ALL

Front of house staff were quite quite good, especially the guy on afternoons

Dear Michael, Thank you for your feedback. We're pleased to hear you enjoyed our convenient location and that our front office team, especially the afternoon staff member, provided helpful service. I'll be sure to share your kind comments with the team. We're sorry to hear that the bed, bathroom setup, and WiFi speed did not meet your expectations. We appreciate your comments and will take them into consideration as we look for ways to improve our guest experience. Thank you for your loyalty as an ALL member and we hope to welcome you back again soon. Kind regards, Dolly

Customer review rating 3.5/5

Romolo F. Friends - Confirmed reviews ALL

Although our room was not ready at the scheduled check-in time of 2:00 PM, the staff kindly accommodated us with a late check-out, which we greatly appreciated. While the hotel was in acceptable condition overall, it could benefit from some refurbishment and a refreshed appearance. Other than that, there was nothing significant to report.

Dear Mr F., Thank you for taking the time to share your feedback regarding your recent stay at Mantra on the Esplanade Darwin. We appreciate your comments and are pleased to hear that you found our location convenient and that our team was able to accommodate a late check-out following the delay with your room availability. We sincerely apologise that your room was not ready at the scheduled 2:00 PM check-in time, and we understand how disappointing this would have been after your arrival. We also value your observations regarding the overall presentation of the hotel. Your comments about the need for refurbishment and a fresher appearance have been noted and will be shared with our management team as we continue working to improve our guest experience. Thank you as well for your feedback regarding sustainability visibility and communication. We appreciate your perspective and recognise the importance of clearly demonstrating our environmental initiatives to our guests. We are grateful for your loyalty as an ALL-Classic member and Accor Vacation Club member, and we truly appreciate your recommendation score. We hope to have the opportunity to welcome you back again and provide you with a smoother and more enjoyable stay experience in the future. Kind regards, Mantra on the Esplanade Darwin

Other web-users rate our hotel

  • 311 reviews 8.9/10 Location
  • 560 reviews 5.7/10 Room
  • 308 reviews 5.7/10 Service
  • 27 reviews 3/10 WiFi
  • 233 reviews 2.8/10 Cleanliness
  • 227 reviews 5.8/10 Comfort
  • 140 reviews 3.2/10 Amenities
  • 130 reviews 2.4/10 Vibe

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