Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.7/5 703 reviews

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Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  703 reviews

Customer review rating 3.5/5

Deidre J. H. Solo - Confirmed reviews ALL

I needed to ask reception for coffee and toilet paper, I was not aware that the apartment was not a servicex apartment. We had a 2am fire evacuation ' no instructions on how to evacuated eg don't use the lift. The safety gate to the pool jammed & I was stuck in the pool area, no emergency phone to office so I could ask for assistance- I had to rely on a person entering the building.

Dear Deidre, Thank you for sharing your feedback following your stay at Mantra on the Esplanade Darwin. We’re pleased you enjoyed our central location, though we’re sorry to hear about the inconvenience regarding apartment servicing, the late-night evacuation, and the issue with the pool gate. Your comments, particularly around safety communication and access to assistance, have been shared with management for review. We appreciate your feedback and hope to welcome you back for a smoother stay in the future. Kind regards, Reception Team

Customer review rating 3.5/5

Ann P. Couples - Confirmed reviews ALL

Clean comfortable. No balcony, fire alarm overnight

Hi Ann, Thank you for your feedback. We’re pleased to hear you found the room clean and comfortable. We’re sorry for the inconvenience caused by the fire alarm overnight and understand how disruptive that can be. We also appreciate your comment regarding the lack of a balcony and will take this into consideration for future guest information. We hope to have the opportunity to welcome you back for a more seamless stay. Kind Regards, Rizky N Duty Manager

Customer review rating 4.0/5

Lynette A. Couples - Confirmed reviews ALL

Stayed for 9 days and used car park for 3 nights.

Dear Lynette, Thank you for your feedback following your stay at Mantra on the Esplanade Darwin. We’re pleased to hear you enjoyed our location and found the team, check-in, and overall experience positive. We also appreciate your feedback on your stay and facilities. Thank you for your continued loyalty, and we hope to welcome you back again soon. Sincerely, Terence

Customer review rating 1.5/5

Kylie W. Couples - Confirmed reviews ALL

To say I was I was dissapointed was an understatement. From the moment we got to the hotel, it was underwhelming. There is absolutley no atmosphere in the reception area. We went to the check in desk and there was stuff everywhere behind the counter it was terrible. The gentleman that checked us in was very nice however the computer system wasn't working, it took us ages to check in. We then got told that there was no restaurant or bar (I should have done my homework on this) and we would get a welcome drink delivered to our room. This happened 2 hours after we arrived - the gentleman that delivered the drinks however was very nice. Once I opened the door to the room it was like I had stepped back in to the 90's. There was a blue chair in the room that had dirty marks all over it, the bed spreads were frayed and had marks on them, honestly it was not a great look at all. The room was clean but it did not have a great feel to it, we also thought we would have had a balcony room. I don't usually complain however I was so looking forward to a lovely night away. I won't be staying at this hotel again.

Dear Kylie, Thank you for taking the time to share your detailed feedback following your stay at Mantra on the Esplanade Darwin. We deeply apologise that your experience was so disappointing, particularly your arrival experience, the condition and presentation of the room, and the delay with your welcome amenity. We appreciate you bringing these matters to our attention. Please be assured your comments have been shared with the team for immediate review, including front desk presentation, room condition, and service responsiveness. I’m pleased to hear some of our team were helpful during your stay, though I recognise this did not make up for the overall experience. We also take on board your feedback regarding clearer communication of facilities and room expectations. Thank you again for your honest feedback. Kind regards, Terence

Customer review rating 3.5/5

Christine L. Couples - Confirmed reviews ALL

The towels appeared to be not nice and freshly cleaned. Would have liked more than 2 towels for the week, especially with long hair, you need more.

Dear Christine, Thank you for taking the time to share your feedback following your stay at Mantra on the Esplanade Darwin. I’m sorry to hear your experience did not meet expectations, particularly regarding the condition of the towels and linen, as well as housekeeping standards during your stay. This is not the level of quality we aim to provide, and your comments have been shared with our housekeeping team for immediate review and follow-up. We also note your feedback regarding amenities and overall value, and appreciate you taking the time to highlight this. Thank you again for your feedback. Kind regards, Terence

Other web-users rate our hotel

  • 303 reviews 8.8/10 Location
  • 561 reviews 5.8/10 Room
  • 306 reviews 5.9/10 Service
  • 27 reviews 1.9/10 WiFi
  • 235 reviews 2.8/10 Cleanliness
  • 229 reviews 5.9/10 Comfort
  • 141 reviews 3.6/10 Amenities
  • 130 reviews 2.7/10 Vibe

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