Mercure Darwin Airport Resort 4 stars

The fridge stunk like rum the room was dirty there were hairs everywhere needs renovations and painting the shower had no pressure

staff is always friendly. Rooms are bit small ,food not that great.

It was advertised that I would have a private carpark as part of the booking yet there were no carparks available anywhere near my room, I believe they were taken by members of the public using the swimming pool and bar facilities. The furniture in the room was stained and looked as if it were well overdue for replacement and the room didn't appear to have been very well cleaned, there was some kind of grease type marks all over the kitchen cupboards, there was a lip print on the shower screen, there was needle and thread on the carpet in the bedroom and the carpet generally looked like it needed to be vacuumed. Nil complaints about the customer service, check in went fine. Was also very quiet overnight. Unfortunately I will not be staying again or recommending the hotel due to the state of the room.

Business trip during Covid staff excellent

Staff are wonderful, service is excellent, shuttle is really convenient, but oh dear, the Mercure is awful. Definitely choose the sister hotel, the Novotel next door. Mercure has motel style rooms with dodgy front doors that SLAM shut and don't close properly and on the other side have glass sliding doors out onto the street with a flimsy flip lock. I didn't feel safe, and the slamming of hotel room doors (which is nearly impossible to prevent) continued at all hours of the night and early morning. I don't recommend and will do everything I can to avoid it in future. Accor need to overhaul this dump. But retain your excellent staff.

My room was noisy all night from the noise of the airport I paid extra to stay in a room with a balcony and didn't sleep Then in the morning around 8am the cleaners dragged what looked like a heavy vacuum up the stairs I thought someone had fallen it woke me up with a fright I never got back to sleep the personal at the desk gave me my breakfast for free the only reason I gave you a 3 If we were not told by work that we have to stay there I would stay at a quieter hotel

Restaurant had no prawns, no chia, no cereal Fighting at night to early hours of the morning meant lack of sleep.

Excellent

Had issues with the aircon & fridge until I went and had chat to front reception, who then said they were will someone to go in and take a look. I was present when the handyman came around into the room @ 155. Handyman got the aircon flowing back in coolness & then he's had a look at the small bar fridge, I told him the fridge was warmish and wasn't cold /cool, I asked if i please have another fridge. The handyman decided to turn the switch inside the fridge and said see how that go's and if not getting cool/cold he'd was going to get another replacement fridge. Sorry but that didn't happen. When I went into bar fridge my small amount off food was went off and I had to toss into a plastic bag into the rubbish bin. As me & the team departure the Mercure Darin Airport Resort, I handed in the room 155 keys back to front reception and I spoken to the gentleman telling him about room 155. the gentleman apologized and as for the apogee I accepted. Apart from room155 the stay was fabulous, great food and great people reconnection and very polite. Big thumbs up around all

good service great room

Quick

I booked the day prior to arrival. I was offered a variety of room options based on my previous bookings. I was provided with complimentary late checkout till 12pm, and the transport car was happy to take me from the airport, despite not having pre-booked a vehicle. The receptionist was happy to exchange cash for me so that I could give someone change, and the free newspaper was a nice touch. I had a drink by the pool, no meal required. It was a nice way to unwind after travelling. Breakfast was a modern take on bruschetta, and the tea was complimentary. Thank you,

Room had a few minor issues. Front desk staff most excellent. Bar/restaurant staff also very good. Food choice/quality fair to good.

FIFO worker needing to stay overnight to make connections. I enjoyed the quiet, tidy room and efficient check-in and check-out

I was very grateful at the customer service shown to my daughters who were travelling with another family, the staff went in my opinion above and beyond to help the girls to their rooms at such an early hour of the morning.