Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,396 reviews

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2 Henry Wrigley Drive, Eaton, 0820 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Poolhouse Bar & Kitchen

Poolhouse Bar & Kitchen is Darwin’s newest all-day dining destination, where Californian coastal cuisine meets Territory soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,396 reviews

TripAdvisor Rating  3.3/5  975 reviews

Customer review rating 4.0/5

Kathleen E. Couples - Confirmed reviews ALL

Stayed in the new rooms 1 bedroom comfortable could do with single lounge chair. Would like to see some sort of Mozzie coils . For when you sit outside. Uselly nice and quite and relaxing but very noisy people a few doors up . Were still yelling and fighting at 2am after calling for security . Which only come once and did not do any follow ups . Breakfast has improved a little . Restaurant meals were not good and most definitely not value for money . Very expensive. Would not eat there again

Dear Kathleen E., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the comfort of our new rooms. Your suggestion for a single lounge chair has been noted, as we always strive to enhance our guest experience. We sincerely apologize for the disturbance caused by other guests during your stay. We take such incidents seriously and will review our security response protocols. It is disheartening to learn that your dining experience did not meet your expectations. We appreciate your comments regarding our restaurant, as they are vital for our continuous improvement. Thank you once again for your valuable insights. We hope to welcome you back in the future. Best regards, Mercure Darwin Airport Resort

Customer review rating 5.0/5

Capt G. O. Business - Confirmed reviews ALL

Everything is outstanding. A clean swimming pool, the restaurant look nine and have good dishes. The room is quite and nice. All around is clean and very nice.👍

Dear Capt G. O., Thank you for your positive feedback. We are delighted to hear that you enjoyed our clean facilities and dining options. Your satisfaction is very important to us, and we hope to welcome you back for another outstanding stay in the future. Wishing you a wonderful festive season! Best regards, Mercure Darwin Airport Resort

Customer review rating 1.5/5

Joseph J. Business - Confirmed reviews ALL

Spoke with check out the next day and they only smiled and said "this happens" i was offered no other reprive for not getting any sleep during the night and there was no offer of compensation.

Dear Mr J., Thank you for sharing your feedback regarding your recent stay. While our team did intervene during the night, it is clear that the situation was not managed effectively, and I regret that no further solution or compensation was offered at check-out. This is not the level of service we strive to provide, and your comments have been shared with our team for review and improvement. We appreciate you bringing this to our attention and as a gesture of goodwill and recognition of the inconvenience caused, I have refunded back the charge of the parking to the same card you have used for your stay on 18th December 2025. I do hope we have the opportunity to restore your confidence and provide you with the comfortable and restful stay you rightly expect. Kind regards, Alex L Novotel, Mercure and Ibis Darwin Airport

Customer review rating 3.5/5

M. M. Families - Confirmed reviews ALL

Overall stay is good. The staff looked very busy and didnt greet us warmly, i get it its busy. The sofa is not looking great, there are some stains on it even on the chairs. Bed was too small, shower floor and glass door was bit mouldy

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear you found the room comfortable and enjoyed your short stay. I’m sorry to learn about the inconvenience experienced with the airport shuttle after midnight, as well as your comments regarding pricing and late check-out. We would also like to reassure you that our guest rooms are scheduled for renovations, which will further enhance comfort and presentation. Your feedback has been shared with our management team, and we appreciate you highlighting areas where we can improve. Kind regards, Alex Le Front Office Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 1.5/5

Felicity T. Business - Confirmed reviews ALL

as always called the shuttle 14 times no answer and had to walk form Airport with 20 kg case after a day that started at 4.30 am. The staff said sorry.... as usual and this happens every time i come in. I choose to stay as you are close to the airport for me to travel home that's the only reason. This time I also waited over an hour for dinner too exhausted to complain. The rooms while being plain is fine .... the screen doors are broken taps fall ff in the shower .... burns in the furniture give the room/s an awful feel. As stated previously i would never stay if it weren't form the only advantage to be close to the airport.

Dear Ms T., Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the multiple issues you experienced during your stay, including the shuttle service, room condition, wait times, and our team’s service. This clearly fell short of the standards we aim to deliver. Please be assured your comments have been shared with our management and relevant departments to address these concerns urgently. We are actively working on improvements, including repairs and staff training, to ensure a better experience for all our guests. We appreciate your loyalty in choosing to stay with us due to our convenient location, and we sincerely hope to have the opportunity to regain your trust in the future. Please do not hesitate to contact me directly when travel brings you back to Darwin so I can assist you with the booking and your stay. Kind regards, Alex Le Front Office Manager Novotel, Mercure and Ibis Darwin Airport

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Other web-users rate our hotel

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  • 232 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.