Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,358 reviews

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Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Poolhouse Bar & Kitchen

Poolhouse Bar & Kitchen is Darwin’s newest all-day dining destination, where Californian coastal cuisine meets Territory soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,358 reviews

Customer review rating 1.5/5

Alanna S. Families - Confirmed reviews ALL

Tile grout in bathroom coming out. Ants throughout the room. Fan didn’t work unless on high. Power point next to bed didn’t work. 1 x Shower curtain missing. Room service food took 15mins longer and was cold on arrival. However as I only had a short time as I was catching a red eye it wasn’t worth my time worrying about it as I just wanted to sleep.

Dear Alanna S., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the maintenance issues you encountered, including the grout in the bathroom, the presence of ants, and the malfunctioning fan and power point. Additionally, we regret that your room service experience did not meet expectations. Your concerns are duly noted, as we continuously strive to enhance our guests' experiences. We appreciate your understanding, especially considering your brief visit. Warmest regards, Prateek Novotel, Mercure and Ibis Darwin Airport

Customer review rating 4.0/5

Sigmund J. M. Couples - Confirmed reviews ALL

Magnificent grounds. We arrived early and was processed by a young man from Nhulunbuy who was delightful We were initially given a room which wasn’t ready but staff at the room immediately with no fuss gave us another room and arranged for the key swapover Pool absolutely beautiful. Meals were great!d It would have been a ten except for the Happy Hour. Didn’t realise it finished at 5:30 and went to the bar for another cocktail at about 5:25 by the time it was ordered. made and registered in the till it was 5:31 so I asked for the discounted price when it rang up considerably more expensive. But was refused. I was told it happens automatically with the till whilst I understand that surely there is an override for staff to use? Often places announce 10-15 mins before cutoff. Your Happy Hour is from 3:30-5:30 which is quite early It was a pity to be so petty as it spoilt our view of your establishment

Dear Sigmund J. M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Darwin Airport Resort. We are delighted to hear that you appreciated our prime location and the stunning grounds, as well as the attentive service provided by our staff. It is always gratifying to know that our team made a positive impression during your visit. We understand your disappointment regarding the Happy Hour timing, and we acknowledge how frustrating it can be to miss out on a promotion. Our policies are in place to ensure a smooth operation, and we appreciate your suggestion regarding a reminder for guests. Your insights are valuable to us, as they help us enhance the guest experience. We hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable stay. Warmest regards, Prateek Novotel, Mercure and Ibis Darwin Airport

Customer review rating 4.0/5

Ryan C. Business - Confirmed reviews ALL

Was great but I paid for breakfast that I didn’t eat

Dear Ryan C., Thank you for your positive feedback regarding the comfort of your stay and our gym facilities. I understand your concern about the breakfast payment. It is our policy that charges apply regardless of usage, and I appreciate your understanding. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 5.0/5

Mary G. G. Couples - Confirmed reviews ALL

A very relaxing place when you are waiting for a flight

Dear Mary G. G., Thank you for your kind words regarding our location, staff, and facilities. We are delighted to hear that you found our resort to be a relaxing place while waiting for your flight. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 3.5/5

Mate J. D. Business - Confirmed reviews ALL

Good location, practicing fighter jets killed the vibe though. The pool area is nice, the sound and light isolation of the rooms are poor.

Dear Mate J. D., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and pool area. However, we regret that the noise from nearby activities impacted your experience, and we acknowledge the concerns regarding sound insulation in the rooms. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Other web-users rate our hotel

  • 498 reviews 8.6/10 Location
  • 957 reviews 5.7/10 Room
  • 746 reviews 6.7/10 Service
  • 19 reviews 3.8/10 WiFi
  • 376 reviews 8.5/10 Pool
  • 325 reviews 5.6/10 Comfort
  • 302 reviews 4.5/10 Cleanliness
  • 217 reviews 5.3/10 Value

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