Mercure Darwin Airport Resort 4 stars

Customer review rating 4.1/5 5,394 reviews

ALLSAFE approved hotel

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Mercure Darwin Airport Resort
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+ 13 Services

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • DARWIN INT
  • Reception open 24 hours a day
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 darwin
australia

Tel: +61889203333

Fax: (+61)8/89203344

Check-in from 14h00

Check out up to 10h00

  • By plane

    DARWIN INT At 0.3km / 0.19 miles - Shuttle free

  • By train

    DARWIN TRAIN At 17km / 10.56 miles

GPS :-12.404874, 130.879934

Our accommodation(s)

Conveniently located just a short distance from Darwin International Airport, Mercure Darwin Airport Resort offers spacious, well-appointed rooms amidst a lush tropical environment.

Our restaurants and bars

Cossies Poolside Bar and Bistro

Type of cuisine: Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Cossies Poolside Bar

The bar provides a range of light snacks and beverages all day.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Darwin Airport Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,394 reviews

tripadvisor

TripAdvisor Rating 3.5/5

863 reviews

Well located, good stay.

Customer review rating 4.5/5

Maria B. Couples - 26/07/2021 Confirmed reviews ALL

The hotel was wonderful and the food was excellent.

Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Great Pet friendly Bungalow!

Customer review rating 4.5/5

Phi Business - 26/07/2021 Confirmed reviews ALL

We were very grateful for the option of a per friendly bungalow at Mercure Darwin Airport. Pet friendly accommodation is hard to find in Darwin so it is fantastic that Mercure offer this service. We stayed in a bungalow for 15 nights with out pet greyhound. Staff were most accommodating of us and our dog. Thank you Mercure for offering this service. I highly recommend Mercure if you need accommodation with your pet in Darwin.

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope yours and your pooches next visit will be as pleasant as the previous one. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Stay cancelled due to lockdown

Customer review rating 2.5/5

Jeff Couples - 26/07/2021 Confirmed reviews ALL

We had to cancel due to quarantine requirements by the NT governement. The cancellation process was relatively straight forward.

Dear Jeffrey W., Thank you for taking the time to tell us about your experience at the Mercure Darwin Airport Resort. I am sorry that your experience that you were unable to travel due to COVID lockdown. We hope to welcome you to the hotel on another occasion. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport
Customer review rating 5.0/5

Sue Friends - 25/07/2021 Confirmed reviews ALL

Friendly helpful staff

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

location suits me

Customer review rating 3.5/5

Reg C. Business - 24/07/2021 Confirmed reviews ALL

very dissatisfied with the meals from here that i have decided to find another restaurant to dine in

Dear Reg, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Well located

Customer review rating 4.5/5

Leeanne T. Couples - 24/07/2021 Confirmed reviews ALL

Was happy with our accomadation until I stripped the sheets and pillowcases and found stains on bed underlay and pillows stained very yellow . They did come and gave a clean and new cover and pillows. We were getting bitten on couch and I sprayed and cleaned it. We stayed there for 14 nights and on our 14 days we had a complaint about our caravan being in a disability park for our stay which I had a disability sticker on my car and told the manager on our arrival and asked him will it be alright and was told it was okay. My Husband talked to Alex regarding this person (didn't get his name from reception) how he came down to our van when we were packing it up to take to our families home and he told us to move out of there. I was very upset with how he made me feel as we had one more night there. Alex was very nice with our stay there but said he would follow up about this . He has never got back to me regarding this . We leave Darwin on Monday and thought we would have received a free meal or something as spent a lot of money there. I hope you will contact me about this. Thankyou Leeanne T..

Dear Leeanne T., Thank you for taking the time to tell us about your experience at the Mercure Darwin Airport Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to look further into the points mentioned to get a better understanding of the situation. Please be assured we will be in contact with you shortly to discuss. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good location very close to airport.

Customer review rating 3.5/5

Angela Couples - 23/07/2021 Confirmed reviews ALL

Easy to find and very conveniently located close to the airport for our early morning arrival. Loved the bistro and pool area. Great place to relax. We did find our room very small and the balcony tiny with only room for one seat. Overall, great for a short stay or stopover.

Dear Angela W., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will be sure to pass on your feedback to our Maintenance Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

well located

Customer review rating 5.0/5

Zuzka D. Families - 21/07/2021 Confirmed reviews ALL

we loved our stay at your hotel

Dear Zuzka, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good stay, amazing suite

Customer review rating 4.0/5

Melissa P. Couples - 21/07/2021 Confirmed reviews ALL

It was really positive, we recieved a free upgrade because of our honeymoon. The suite was gorgeous and location really good! Thanks!

Dear Melissa, We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

IDEAL

Customer review rating 5.0/5

Kevin R. Business - 19/07/2021 Confirmed reviews ALL

Very satisfying

Dear Kevin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good location and very enjoyable stay

Customer review rating 4.5/5

Linda K. Families - 19/07/2021 Confirmed reviews ALL

The suite and cabin were well presented and both were of a good size - there was plenty of play area in the accomodation for the grandchildren to spread out toys book etc whilst in the room - they loved the large bath in the bathroom area and the shower had plenty of pressure We enjoyed eating our evening meal outside on the decks of the restaurant - with the trees etc it reminded me of previous visits to Bali

Dear Linda K., We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am pleased to hear you were able to enjoy the Resort facilities during your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Great place to stay when travelling.

Customer review rating 5.0/5

Barry W. Solo - 19/07/2021 Confirmed reviews ALL

Close to everything I need, great staff and excellent rooms.

Dear Barry, We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

OUTSTANDING

TripAdvisor rating 5.0/5

kevinrA3654GN Business - 19/07/2021 TripAdvisor review

I love staying at the Mercure. The experience is sensational. Staff are very good. Rooms are of a very good standard. Food and drinks are first class. The whole package is perfect. The price of the rooms, food and drinks are very reasonable.

Dear kevinrA3654GN, We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great stay with us. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good stay

Customer review rating 5.0/5

Merveen Families - 18/07/2021 Confirmed reviews ALL

Friendly staff. Very Covid Safe

Good place to stay but needs TLC

Customer review rating 3.5/5

Debbie Solo - 16/07/2021 Confirmed reviews ALL

I have stayed here many times and whilst it offers everything I need for a short or long stay, the rooms and laundry need a refurb. This time, I stayed for 5 nights in bungalow and the high placement of the microwave made it impractical to use for my average height. The carpet was stained and there is an overall tired feeling about the décor. It was very clean and serviceable and I had a dedicated car park. The pictures on the Accor website are misleading as not all Bungalows are "accessible" rooms. Mine had steps and the spacing within the room would not have been wheelchair friendly. Also, the outlook is not always onto the bush area as there are inner Bungalows which overlook each other. Whilst there are 3 laundry rooms indicated on the map, of these, the small one near reception had both washing machines out of order, the first one in 3 block was closed, and the second one only had one washing machine working and this was in use every time I went to use it. I had to travel to Casuarina to the laundromat. The onsite restaurant catering is very good but can become expensive for an extended stay. The pool area is along side the restaurant and is serviced by the bar staff. There is also a restaurant located at the sister property, The Novotel, just across the road. Apart from the need for TLC, the Mercure is a good place to stay and I find the staff friendly and helpful.

perfect location.

Customer review rating 5.0/5

Dlawrenson Business - 13/07/2021 Confirmed reviews ALL

Easy, considering covid restrictions.

Noisy and disturbed

Customer review rating 1.5/5

Lian Business - 12/07/2021 Confirmed reviews ALL

Very noisy experience. The worst of it was about 10:45pm when the linen truck sat idling outside the complex for about 30 minutes while staff loaded and unloaded linen for the hotel. Not sure why this had to be done between two hotel blocks at this time of night or why they couldn't turn the truck engine off.

great location for flying out

Customer review rating 3.5/5

Andrew E. Families - 10/07/2021 Confirmed reviews ALL

Had trouble finding our booking, but got thee in the end. Rom was excellent. Pool and restaurant were great. Don't understand how an airport hotel cannot offer a commute service up to the airport - with luggage and two small children this turned into a mission, and we thought staying at an airport hotel this would be least of our issues. Frankly this spoiled the experience.

Staff Training Required

Customer review rating 2.5/5

Jamie Families - 09/07/2021 Confirmed reviews ALL

We enjoyed our 4 day stay with our grandson, especially the swimming pool. Our complaint is with the bar and restaurant, we found the staff there were not up to the task and require substantial training. Something as simple 2 glasses of Merlot required 2 staff members and only after I spelt Merlot could they find it. When our meals came only 2 arrived and third came when the other 2 were finished, the excuse given was they were waiting on the gravy. This just a sample I could give you another 6 events. Also on checking out the girl couldn’t workout how to print our bill, I asked if she could email me and to this stage it still has not arrived. I’m sure these deficiencies could be rectified with training . The resort itself is lovely and as I said we did have a good time

Great Pool.

TripAdvisor rating 3.0/5

meonaplane 18/04/2021 TripAdvisor review

Good location, really nice pool. Staff not very friendly. Rooms dated, in need of some attention and a good clean. Bathroom was clean. Good place to stay as a starting point for top end holiday. Very understaffed

Dear Meonaplane, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kind regards, Erich Friedl

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