Mercure Darwin Airport Resort 4 stars

Was happy with our accomadation until I stripped the sheets and pillowcases and found stains on bed underlay and pillows stained very yellow . They did come and gave a clean and new cover and pillows. We were getting bitten on couch and I sprayed and cleaned it. We stayed there for 14 nights and on our 14 days we had a complaint about our caravan being in a disability park for our stay which I had a disability sticker on my car and told the manager on our arrival and asked him will it be alright and was told it was okay. My Husband talked to Alex regarding this person (didn't get his name from reception) how he came down to our van when we were packing it up to take to our families home and he told us to move out of there. I was very upset with how he made me feel as we had one more night there. Alex was very nice with our stay there but said he would follow up about this . He has never got back to me regarding this . We leave Darwin on Monday and thought we would have received a free meal or something as spent a lot of money there. I hope you will contact me about this. Thankyou Leeanne T..

Easy to find and very conveniently located close to the airport for our early morning arrival. Loved the bistro and pool area. Great place to relax. We did find our room very small and the balcony tiny with only room for one seat. Overall, great for a short stay or stopover.

we loved our stay at your hotel

It was really positive, we recieved a free upgrade because of our honeymoon. The suite was gorgeous and location really good! Thanks!

Very satisfying

The suite and cabin were well presented and both were of a good size - there was plenty of play area in the accomodation for the grandchildren to spread out toys book etc whilst in the room - they loved the large bath in the bathroom area and the shower had plenty of pressure We enjoyed eating our evening meal outside on the decks of the restaurant - with the trees etc it reminded me of previous visits to Bali

Close to everything I need, great staff and excellent rooms.

I love staying at the Mercure. The experience is sensational. Staff are very good. Rooms are of a very good standard. Food and drinks are first class. The whole package is perfect. The price of the rooms, food and drinks are very reasonable.

Friendly staff. Very Covid Safe

I have stayed here many times and whilst it offers everything I need for a short or long stay, the rooms and laundry need a refurb. This time, I stayed for 5 nights in bungalow and the high placement of the microwave made it impractical to use for my average height. The carpet was stained and there is an overall tired feeling about the décor. It was very clean and serviceable and I had a dedicated car park. The pictures on the Accor website are misleading as not all Bungalows are "accessible" rooms. Mine had steps and the spacing within the room would not have been wheelchair friendly. Also, the outlook is not always onto the bush area as there are inner Bungalows which overlook each other. Whilst there are 3 laundry rooms indicated on the map, of these, the small one near reception had both washing machines out of order, the first one in 3 block was closed, and the second one only had one washing machine working and this was in use every time I went to use it. I had to travel to Casuarina to the laundromat. The onsite restaurant catering is very good but can become expensive for an extended stay. The pool area is along side the restaurant and is serviced by the bar staff. There is also a restaurant located at the sister property, The Novotel, just across the road. Apart from the need for TLC, the Mercure is a good place to stay and I find the staff friendly and helpful.

Easy, considering covid restrictions.

Very noisy experience. The worst of it was about 10:45pm when the linen truck sat idling outside the complex for about 30 minutes while staff loaded and unloaded linen for the hotel. Not sure why this had to be done between two hotel blocks at this time of night or why they couldn't turn the truck engine off.

Had trouble finding our booking, but got thee in the end. Rom was excellent. Pool and restaurant were great. Don't understand how an airport hotel cannot offer a commute service up to the airport - with luggage and two small children this turned into a mission, and we thought staying at an airport hotel this would be least of our issues. Frankly this spoiled the experience.

We enjoyed our 4 day stay with our grandson, especially the swimming pool. Our complaint is with the bar and restaurant, we found the staff there were not up to the task and require substantial training. Something as simple 2 glasses of Merlot required 2 staff members and only after I spelt Merlot could they find it. When our meals came only 2 arrived and third came when the other 2 were finished, the excuse given was they were waiting on the gravy. This just a sample I could give you another 6 events. Also on checking out the girl couldn’t workout how to print our bill, I asked if she could email me and to this stage it still has not arrived. I’m sure these deficiencies could be rectified with training . The resort itself is lovely and as I said we did have a good time

Good location, really nice pool. Staff not very friendly. Rooms dated, in need of some attention and a good clean. Bathroom was clean. Good place to stay as a starting point for top end holiday. Very understaffed