Mercure Darwin Airport Resort 4 stars

Customer review rating 4.1/5 5,197 reviews

ALLSAFE approved hotel

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Mercure Darwin Airport Resort
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+ 20 Services

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 3 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • DARWIN INT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 darwin
australia

Tel: +61889203333

Fax: (+61)8/89203344

Check-in from 14h00

Check out up to 10h00

  • By plane

    DARWIN INT At 0.3km / 0.19 miles - Shuttle free

  • By train

    DARWIN TRAIN At 17km / 10.56 miles

GPS :-12.404874, 130.879934

Our accommodation(s)

Conveniently located just a short distance from Darwin International Airport, Mercure Darwin Airport Resort offers spacious, well-appointed rooms amidst a lush tropical environment.

Resort Superior Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Resort Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Resort Family Room 1 King and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Compact Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Cossies Poolside Bar and Bistro

Type of cuisine: Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Cossies Poolside Bar

Non contractual photo

The bar provides a range of light snacks and beverages all day.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Darwin Airport Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,197 reviews

tripadvisor

TripAdvisor Rating 3.5/5

853 reviews

Great Pool.

TripAdvisor rating 3.0/5

meonaplane 18/04/2021 TripAdvisor review

Good location, really nice pool. Staff not very friendly. Rooms dated, in need of some attention and a good clean. Bathroom was clean. Good place to stay as a starting point for top end holiday. Very understaffed

A restful time

Customer review rating 4.0/5

Kristy S. Solo - 15/04/2021 Confirmed reviews ALL

Had a lovely quite and restful time, would have like to have found a the jug with cold water ready for drinking. If possible a softer mattress would have made everything perfect. Also a please do not disturb sign would have been nice even though housekeeping left me alone. Loved how the suite was basically its own self contained unit with seperate kitchen and lounge room and bedroom. It was very spacious and welcoming and clean.

Customer review rating 4.5/5

Kj Families - 14/04/2021 Confirmed reviews ALL

Fantastic, as usual. Thank you

The room and customer service

Customer review rating 5.0/5

Lincoln Solo - 13/04/2021 Confirmed reviews ALL

The customer service was excellent and the room very comfortable.

Ideal location

Customer review rating 5.0/5

Pdogg Families - 13/04/2021 Confirmed reviews ALL

Friendly welcome. Good directions to my room. Nice eating area

Fantastic service

Customer review rating 5.0/5

Amber O. Families - 13/04/2021 Confirmed reviews ALL

The courtesy bus driver walked us to our room with our bags. My daughter left her earrings in the room the next morning, housekeeping located them very quickly and the driver bought them over to the airport for us

Staff were all helpful and great,

Customer review rating 3.5/5

Lee R. 3. Couples - 13/04/2021 Confirmed reviews ALL

The room furniture is falling apart and needs replacing, as its chip board its all coming apart. The Mattress is the worst, its old, hard has no give in it anymore, the carpet was softer to sleep on. The bathroom basin is chip board and falling apart from water damage. With a little lighting up and some artwork on the walls and new furniture the room would then match the rest of the hotel. As the gardens are well kept and the pool/bar area are beautiful, it would be nice the carry that feeling in to the room when you walk into, instead of being letdown.

Fantastic Airport Hotel

Customer review rating 4.5/5

A M. Families - 12/04/2021 Confirmed reviews ALL

The Mecure is a great spot to unwind and prepare for your flight. We spent 1 night here before flying back to Sydney. The hotel is open and large and does not feel like a cramped airport hotel. The restaurant has a great menu and the food is delicious. The pool is also what you would expect in a resort, large and open and heaps of room.

very disappointed

Customer review rating 1.0/5

Eugenie Solo - 12/04/2021 Confirmed reviews ALL

In the past, I have always looked forward to staying at the Mercure Darwin Airport Hotel and experienced a 'tropical paradise'. The tropical architecture, space and layout, and the beautiful pool made it feel exotic, even to a local Top End resident. The very design of the place has previously been hospitable and welcoming. However, this is not the experience of my recent trip. I made the mistake of booking a "compact queen" room, described as 'a little smaller' than the regular queen rooms. The smaller size of the room is not the issue. The blocks of rooms were closed in, with no tropical design. There was no air flow, and a dank moldy smell throughout. The one-tile-wide excuse for a balcony was made even less hospitable by the high 'crimsafe' fencing it in. There was no fly screen on the room door, so I could not get fresh air. I don't know who made the decision to go 'cheap and nasty', but, with these rooms, they have nailed it.

Dear Eugenie, Thank you for taking the time to tell us about your experience at the Mercure Darwin Airport Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is disappointing to hear the Territory Compact Room did not meet your expectation. Unfortunately, these are labeled a compact style room and do not serve the needs of every guest as they were created for overnight stopovers we typically find our locals do enjoy our larger room types like our Standard Queen Room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Family friendly stay

Customer review rating 4.0/5

Rebecca W. Families - 12/04/2021 Confirmed reviews ALL

A relaxing overnight stay with swimming and relaxing

Excellent Stay

Customer review rating 5.0/5

Arnel Business - 12/04/2021 Confirmed reviews ALL

Mariel, Amman, Stephanie, and Grace plus Ed made our stay excellent ❤️ This is because they made us feel welcomed, valued, and they are so amazingly friendly and courteous! Always ready to serve, assist, and help no matter what! Thank you very much to the. And to Accor ❤️

Relaxing stay

Customer review rating 5.0/5

Anonymous Couples - 11/04/2021 Confirmed reviews ALL

Well located, clean, friendly

Check in was extremely slow. The rooms were not up to standard and require an update.

Customer review rating 2.0/5

John Friends - 11/04/2021 Confirmed reviews ALL

As above

Dear John, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are just around the corner from starting full renovations on the property which will see an update of all of our room types. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Good stay

Customer review rating 4.0/5

Anonymous Families - 10/04/2021 Confirmed reviews ALL

Stayed over Easter weekend with the family. Room was good and location to the pool was good.

Well located

Customer review rating 5.0/5

Anonymous Business - 08/04/2021 Confirmed reviews ALL

Frienfly staff, prompt checkin , good food

Good stay

Customer review rating 4.5/5

Anonymous Business - 07/04/2021 Confirmed reviews ALL

Clean rooms,good location and friendly staff

Great pool with bar, conveniently located rooms. Pleasant stay.

Customer review rating 5.0/5

Kassi Families - 07/04/2021 Confirmed reviews ALL

It was lovely to sit by the pool and have lunch then spend the afternoon in the pool with easy access to the pool bar etc. An overall pleasant stay.

Customer review rating 4.5/5

Kathy Solo - 07/04/2021 Confirmed reviews ALL

Last minute booking, was no trouble at all. Staff were welcoming, and enjoyed a lovely dinner at the restaurant.

2x Stress Less Package

Customer review rating 2.5/5

Jessica Families - 06/04/2021 Confirmed reviews ALL

Package was advertised for 4 people. I expect beds for 4. I do not consider a pull out sofa bed to be including in the bedding count. We stayed on a public holiday. Being charged an extra 10% on all food and beverages left me disappointed. I can respect this for people who are only visiting to use the pool facilities, but should have been waived for those who booked accommodation. Not enough seating around pool. Would be nicer to sit on grass instead of bricks when seating isn't available. Multiple areas around the pool where water is sitting stagnant. Would be nice to see the water brushed away or removed in some way so you are not forced to "step over/jump over" the puddles. Long waiting times in queues for 1. check-in 2. Poolside bar 3. Indoor Restaurant long waiting time related to staff inefficiencies not high number of clients ahead of me. Booked my accommodation via The Team at Tourism Top End. At time of booking the resort was called and we were assured while our rooms would not have interconnecting door they would be side-by-side. At check-in the reception staff acknowledged the "request for rooms side-by-side" but disregarded it and offered rooms on opposite sides of the resort. She was then put out when I declined these rooms for my family of five. She managed to allocate 2 rooms in closer proximity, but not side-by-side. We booked this accommodation as my husband (who is posted away with defence) had returned home. My husband and our 3 children were then forced to separate over 2 rooms. The location of these rooms did impact our ability to reconnect as a family. Unable to order room service.

Dear Jessica H., Thank you for taking the time to tell us about your experience at the Mercure Darwin Airport Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I completely understand your frustration and will address the issues you faced with our team to better understand how this occurred. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Erich Friedl General Manager Novotel and Mercure Darwin Airport

Time for family

TripAdvisor rating 4.0/5

lynnirvine 29/03/2021 TripAdvisor review

The Mercure lived up to our expectations in every way except that the hotel needs a renovation job. The little chalet we were accommodated in was clean and comfortable but very old. Carpets need replacing, louvres on windows did not work properly bathroom needs updating. However in saying this we enjoyed our stay and will be returning to the Mercure again next month.

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