Mercure Darwin Airport Resort 4 stars

Always great to stay at the Mecure, staff and service is always excellent

Although only a short stay staff were welcoming, hotel and grounds well presented and room was more than satisfactory

From check in to checkout, staff were really helpful. Really nice clean rooms and great location for an early flight the next day.

kids loved the pool, hotel was nice a clean

Had a great time with the kids at the pool. Lovely poolside atmosphere and very family friendly.

Specifically needed a room with spa bath to alleviate my aching tension. Customer Service was impeccable and prompt to assist when spa bath plug proved to be not complying with its one and only job. To get to the point staff provided another one and i had the most relaxing spa bath and plus stayed another night which was discounted so overall, a service that can be reliable and accommodating. :)

I stayed for one night in a standard room. My room wasn't cleaned very well and it was very outdated. It could definitely do with an upgrade in the bathroom and clean curtains and floors. The pool was lovely and was nice to enjoy cocktails. The outside area was all very "resort like", however the rooms could definitely do with a refresh and upgrade as they were very basic and not very clean. I also had to ask for extra towels as only one was provided in my room and the complimentary water wasn't in my room as an Accor member which is usually is.

Staff were extremely friendly helpful and went the extra mile to make our stay comfortable

overnight stay for morning flight

Relaxful as everything taken care of by staff and facilities.

We have stayed here many times before. It is our favourite resort in Darwin. This time we were celebrating our first wedding anniversary. We love the convenience of the bungalows by the pool. The resort pool is fabulous, with beach entry for the kids (and us oldies), a spa and waterfalls. The new cabana is a great addition to the place too. We couldn't help but notice that the property needs some TLC. A bit of love and attention wouldn't go astray. A broken door on the vanity (has been broken for years), worn patches of carpet, broken tiles around the edge of the pool, one of the waterfalls not working. And more attention to cleanliness around the pool is needed too. Used pool towels piled up all day. Used glasses and takeaway containers left sitting on the tables for hours on end. Lemon rinds left on the pavers for days. Rubbish in the garden. Dead trees that need to be felled and removed. I suggest the bar staff spend more time around the pool area, keeping the place looking clean and tidy and also taking F&B orders. It's not realistic to expect customers to queue up inside for F&B when you are dripping wet! And the pool towels are stored "inside" as well. We love this Resort, but the Resort needs to see some love from management!

My family and I love staying at the Mercure Darwin. We stay there at least 2 - 3 times a year and have done for almost 6 years. As always the staff were friendly and facilities always excellent. A little disappointing we didn’t have a proper kitchenette. I think next time I’ll book our usual family spa room or bungalow. We also had to pay $20 for late check out. That’s the first time I’ve ever had to pay that. It’s not much money but considering we stay there several times a year a little disappointing that I had to fork out that extra amount again.

Always good staying at Mercure Darwin. Friendly staff and great service.

We needed to extend our stay twice due to additional appointments and flight unavailability. We also requested to change rooms as the Air condition started to pour out water on our final night and the smell over powering. I am very grateful to the team for making our stay less stressful.

I was born here in the Northern Territory and lived here my whole life I have been to a few different hotels around Darwin and I can say that your hotel lacked the basic needs of toothpaste Drinking water towels And a few other things the fan would not stop clicking the Aircon would not stop leaking we had to get room service for all the basic needs that I have listed above and pay for them out of my pocket the carpet of the room that we stayed in has been water damaged from the Aircon I can only imagine we sat by the pool and drank a fair few cocktails which were nice that’s the only thing I can say was nice about it in the morning we got breakfast went and picked it up from the kitchen and took it back to our room to eat it there Which it was not good we had to get room service for all the basic needs that I have listed above and pay for them out of my pocket the carpet of the room that we stayed in has been water damaged from the Aircon I can only imagine we sat by the pool and drank a fair few cocktails which were nice that’s the only thing I can say was nice about it in the morning we got breakfast went and picked it up from the kitchen and took it back to our room and eat it there My partner did not enjoy the food it did taste like it has sitting there for over sometime or the ingredients were from some time ago. The bath tub was absolutely filthy we filled it up and put bubbles inside with the shampoo and conditioner we could see a line of film all around the rim of the bath now this is something that I thought the hotel cleaners would be looking after on a regular basis after every paying customer I do not feel like this is the case I have had a lot better experience at other hotels in Darwin I am not one to argue or to complain this is why we did not call the hotel to ask to change rooms about the leaking Aircon fan the lack of general needs the bath tub not being clean for the next paying customer if I could hear a response back from airport hotel about why this had happened to us that would be greatly appreciated 04… I have done a few reviews for a few hotels around Darwin and I can say this was the worst experience I’ve had in a long time