Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,221 reviews

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Mercure Darwin Airport Resort - Image 1
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1 Sir Norman Brearley Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,221 reviews

TripAdvisor Rating  3.5/5  956 reviews

Room disgusting, parking fees ridiculous

Customer review rating 1.0/5

Kam L. Families - Confirmed reviews ALL

This stay at the Mercure was vastly different to my last, unfortunately this time I had a negative experience due to the lack of cleanliness of the room and the assistant manager being non-accomodating. First of all, the room was an absolute mess, the walls were filthy and looked like they were covered in spit and dirty footprints from the previous family staying in the room. There was a massive amount of rubbish underneath the bed(s) that looked like it had been swept under without a care in the world. There was a general power outlet that was hanging off the wall outside the balcony with exposed wiring that would have been easily accessible to a young child, and if someone had touched the wiring within, there is a high chance of 240 volts running through them and potentially death, this is not an exaggeration and I can provide photo evidence of this and my other claims. It took the cleaners a substantial amount of time to get to the room, probably either due to the workload or poor communication from the front desk. This is not good enough, the room shouldn't have been in that state to begin with and it should have been rectified straight away. The icing on the cake of this stay was that I was charged $40 on top of my room for parking, which was an unexpected cost that i felt I didn't have a choice to pay because my mother is not very mobile and can't walk very far. The staff at the front desk cannot seem to make up their minds on whether gold or platinum members get charged this fee, so even though I went three stays without paying this fee, I got charged it this time anyway, this is not consistent and quite appauling to put your customers on the spot like that. This fee is ridiculous in the first place as I've been staying at the Mercure long before they started charging for parking. If you must have this fee, include it within the price of the room! It feels like a huge scam considering the alternative is hauling luggage around two massive buildings to the room, especially considering my mother's condition. I would appreciate a response to this review that is not generated by ChatGPT, and I would also like a refund for one or both of the nights or some sort of compensation for the trouble we endured during our stay. Thank you for considering the above.

Well located, Good stay. Relaxing surroundings.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

As above. There is building works going on behind the area we stayed which was a bit unsightly but hopefully will be completed soon.

Amazing staff and service

Customer review rating 5.0/5

Taya Business - Confirmed reviews ALL

The are always helpful and super lovely. I normally stay at mecure twice a month and have nothing bad to say. Amazing place to stay!!

More of an inconvenience

Customer review rating 1.5/5

Bianca Families - Confirmed reviews ALL

We stayed at the Mecure for our daughter’s graduation held there. We live half an hour away so to save getting home so late for work and school the next day. However the people next door (Aboriginals who don’t sleep) kept slamming their door, kids opening it and yelling out and slamming again at 2am, 3am etc so we got no sleep anyway. The inconvenience of having to park so far away is madness. We spent every last dollar to stay there and couldn’t believe you want to charge to be able to park near your room. So we had to trapes back and forth to the car in the steaming heat, doing multiple trips for our stuff for the graduation. That was a massive put off and we won’t be staying there again because of that.

Nice clean functional room

Customer review rating 5.0/5

Stephen F. Business - Confirmed reviews ALL

Booked in on transit to Katherine. Had a pleasant night and great breakfast before heading to the airport for my flight. Very easy.

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Other web-users rate our hotel

  • 412 reviews 8.5/10 Location
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  • 25 reviews 4.8/10 WiFi
  • 370 reviews 8.6/10 Pool
  • 311 reviews 4.7/10 Comfort
  • 276 reviews 5.1/10 Cleanliness
  • 212 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.