Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,156 reviews

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Mercure Darwin Airport Resort - Image 1
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1 Sir Norman Brearley Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,156 reviews

TripAdvisor Rating  3.5/5  953 reviews

Terrible service

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The Mercure is beautiful and I stay there every time I am flying somewhere, but recently was terrible. I got a soa room for my little one so he could have a bath before we flew out if Darwin. There was no hot water in my room. I waited 4 hours before they actually decided to changed my room and this was 30 minutes before I had to leave for the airport which meant I was in an extreme rush to get out of there.

Dear Ashleigh K., Thank you for sharing your experience, and I sincerely apologize for the inconvenience you faced during your recent stay. I apologise about the delay in resolving the hot water issue, especially when you were on a tight schedule. This is certainly not the level of service we strive to provide, and we will be addressing this with our team to ensure such situations are handled more efficiently in the future. We understand how important it is to have everything ready, especially when traveling, and we will work to ensure all rooms are fully prepared, including hot water. As a gesture of goodwill, we would like to offer you a complimentary upgrade to our King Suite, along with complimentary breakfast for your next stay. Please feel free to contact us directly to arrange your booking. Thank you for your feedback, and we hope to welcome you back for a much smoother experience next time. Kind regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

nice place to stay

Customer review rating 4.0/5

Greg Families - Confirmed reviews ALL

We have stayed here previously and time and use has taken its toll on the facility the pool area is failing apart but it is still usable and is still a nice place to relax swim and have a drink around. the rooms were dated but very clean and the grounds were also clean hot water was slow to come through in the shower and we had a leak from the base of the toilet the water would also go down in the bowl ind a leak present but over all still a nice place to stay.

Dear Greg P., Thank you for your feedback and for staying with us again. We appreciate your understanding regarding the wear and tear on our facilities and are glad to hear that you still enjoyed relaxing by the pool. Your comments about the dated rooms, slow hot water, and the leak are important, and we will address these maintenance issues promptly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

Ok stay

Customer review rating 3.5/5

Brenton Business - Confirmed reviews ALL

Got upgraded to nice cabin but no wifi signal in cabin

Dear Brenton L. E., Thank you very much for your comments regarding your stay at Mercure Darwin Airport Resort. I am delighted to hear that you enjoyed the upgraded room. However, we apologize for the inconvenience caused by the Wi-Fi issue. Please rest assured that the issue has been resolved. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am confident that this feedback will serve as encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Not the same

Customer review rating 2.5/5

Jim L. Families - Confirmed reviews ALL

We use this hotel every year. The first thing we were told is that we can’t park next to the room unless we pay, we were not told this when booking. The room was more expensive yet the fridge was very small the TV was very small. Not the same as previous years, this was our preferred hotel, maybe not anymore.

Dear L. L., Thank you for taking the time to share your experience at Mercure Darwin Airport Resort. I am truly sorry that your stay did not meet your expectations, and I would like to extend my sincerest apologies. Regarding the parking issue, we offer two options: complimentary and paid. I regret that this information was not clearly communicated at the time of booking. Additionally, I apologize that the room conditions fell short of your expectations. Please be assured that your feedback has been forwarded to hotel management to address these issues and prevent future occurrences, with the goal of improving our service. At Mercure, we are committed to providing a superior service experience for every guest, and your feedback is crucial to this effort. We appreciate you bringing these concerns to our attention and hope you will allow us the opportunity to better serve you in the near future. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Unfortunate room location with traffic noise most of the night and floodlit from neighbouring building.

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

Unfortunate room allocation but pleasant staff /nice people. Whereas, I had a much better room for my second stay on 5 Sept I have had to write to you about unauthorised use of my credit card (see email sent 7 Sept).

Dear Annette H., Thank you for taking the time to share your experience at the Mercure Darwin Airport Resort. I apologize that your stay did not meet your expectations, and I extend my sincerest apologies for any inconvenience you encountered. I regret the noise issues you experienced and the error with the charge. Please be informed that I have refunded the amount in question to your credit card. At Mercure, we are committed to providing a superior service experience for every guest, so your feedback is very important to us. Rest assured, we are taking the necessary steps to address these issues and prevent them from occurring in the future. We appreciate your feedback and hope you will give us the opportunity to better serve you in the near future. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 414 reviews 9/10 Location
  • 882 reviews 5.8/10 Room
  • 705 reviews 6.9/10 Service
  • 19 reviews 2.2/10 WiFi
  • 355 reviews 8.9/10 Pool
  • 329 reviews 4.5/10 Comfort
  • 293 reviews 5.5/10 Cleanliness
  • 208 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.