Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,385 reviews

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Mercure Darwin Airport Resort - Image 1
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2 Henry Wrigley Drive, Eaton, 0820 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Poolhouse Bar & Kitchen

Poolhouse Bar & Kitchen is Darwin’s newest all-day dining destination, where Californian coastal cuisine meets Territory soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,385 reviews

Customer review rating 4.0/5

N. G. N. Business - Confirmed reviews ALL

Love block 6, the room are nice and the air conditioning is not noisy. Had a late check out so I could enjoy the pool as well which was very resort like

Dear N., Thank you for choosing to stay with us at Mercure Darwin Airport Resort and for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay in Block 6, found the room comfortable, and appreciated the quiet air conditioning. It is also wonderful to know that the late check-out allowed you extra time to enjoy the pool and our resort-style facilities. Welook forward to welcoming you back again in the near future. Warm regards, Novika Ang Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 5.0/5

Kynn S. Families - Confirmed reviews ALL

Amazing stay Room facilities and staff above board

Dear Kynn S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our room facilities and staff to be exceptional. Your feedback is highly appreciated and motivates our team to continue delivering excellent service. Best regards, Mercure Darwin Airport Resort

Customer review rating 0.5/5

Lochlan H. Couples - Confirmed reviews ALL

No hot water, tried calling reception no answer. Open alcohol containers left in the room from previous guests. Told reception staff when checking out their reply sorry about that.

Dear Lochlan H., Thank you for choosing to stay with us at Mercure Darwin Airport Resort and for taking the time to share your feedback. We apologise for the shortcomings you experienced during your stay, particularly regarding the lack of hot water, difficulty contacting reception, and the condition of the room on arrival. This is certainly not the standard of experience we aim to provide our guests. Your feedback has been taken seriously and shared with the relevant teams for immediate review and follow up. We hope to have the opportunity to welcome you back in better circumstances in the future. Warm regards, Novika Ang Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 4.5/5

Glen W. B. Business - Confirmed reviews ALL

The aircon in my room 223, had a noisy fan. I let reception know when I checked out.

Dear Glen W. B., Thank you for your feedback regarding the air conditioning in your room. We appreciate you bringing this to our attention during your departure. Your comments will be noted for our ongoing maintenance reviews. Best regards, Mercure Darwin Airport Resort

Customer review rating 3.0/5

Katrina L. Business - Confirmed reviews ALL

It’s a strange set up for an airport hotel. It’s laid out more like a holiday park which means that when you arrive on a flight at 1am in the morning you are trying to find your way around the grounds to your room in semi darkness using a map that they hand you at reception. They don’t offer to take you there. Then there’s the steps if you have the misfortune of being given an upstairs room. Steep concrete steps that you have to haul your large suitcase up. No lift, very difficult if you’re travelling with any large suitcases. Quite dangerous actually. Because it’s laid out like a holiday park with many smaller blocks among gardens, people sit around outside drinking and talking loudly, fighting and arguing sometimes to all hours. Generally an airport hotel is just a stopover to get a decent sleep before your next flight, so not ideal at all. The buildings themselves also offer no peace - the plumbing is VERY loud - every time someone in your block has a shower or uses the bathroom, the whole block gets woken up by the pipe and water noises. Same story with the people who sit drinking and smoking around outside your room - you can hear everything. The positives are that the bed was comfortable, the shower was very good and the room was clean, attractive and spacious.

Dear Ms. L., Thank you for taking the time to share your detailed feedback following your recent stay with us. I am sorry to hear that your experience did not fully meet your expectations, particularly after arriving late at night. I understand how challenging it must have been navigating the property in low light, especially with luggage, and I apologise that assistance was not offered at the time. This is something we will reinforce with our team to ensure better support is provided, particularly for late-night arrivals. I also appreciate your comments regarding the layout of the resort and the difficulty with accessing upstairs rooms. While our property is designed in a resort-style setting, we recognise that this may not always align with the expectations of guests seeking a convenient airport stopover. Your feedback regarding accessibility and ease of movement around the property is very valuable. Please accept my apologies as well for the noise disturbances you experienced, both from surrounding areas and the building infrastructure. A restful stay is essential, particularly for transit guests, and we regret that this was impacted during your visit. At the same time, I am pleased to hear that you found the room clean, comfortable, and well presented, and that you enjoyed the bed and shower. Thank you again for your honest and constructive feedback. It is greatly appreciated and will help us improve the experience we provide to our guests. Warm regards, Alex Le Front Office Manager Novotel, Mercure and ibis Darwin Airport

Other web-users rate our hotel

  • 508 reviews 8.5/10 Location
  • 1,006 reviews 5.8/10 Room
  • 786 reviews 6.7/10 Service
  • 18 reviews 4.2/10 WiFi
  • 395 reviews 8.6/10 Pool
  • 338 reviews 5.5/10 Comfort
  • 318 reviews 4.9/10 Cleanliness
  • 228 reviews 5.2/10 Value

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