Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,397 reviews

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Mercure Darwin Airport Resort - Image 1
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2 Henry Wrigley Drive, Eaton, 0820 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Poolhouse Bar & Kitchen

Poolhouse Bar & Kitchen is Darwin’s newest all-day dining destination, where Californian coastal cuisine meets Territory soul.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,397 reviews

Customer review rating 3.0/5

Jessica L. F. Families - Confirmed reviews ALL

We stayed over the weekend to celebrate my son’s 6th birthday, after having a great experience last year. Unfortunately, this stay was disappointing. None of our pre-requested items were met, we didn’t receive the included Kingpin games, and we weren’t informed the Mercure pool was unavailable. Room service was also very frustrating. After multiple attempts and over 20 minutes on hold, we never got through or received a callback. Overall, the experience didn’t meet expectations, especially given we had multiple family bookings for the occasion.

Dear Jessica L. F., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with your pre-requested items and the unavailability of the Mercure pool. It is disheartening to hear that your son’s birthday celebration did not meet your expectations, particularly with regard to the Kingpin games and the challenges you faced with room service. We appreciate your comments and will ensure they are communicated to our team for review. Your feedback is invaluable as we strive to enhance our guests' experiences. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 5.0/5

Teagan H. Business - Confirmed reviews ALL

Everyone was really helpful in helping with my booking and with checking in

Dear Teagan H., Thank you for your kind words regarding our staff. We are pleased to hear that you found our team helpful during your booking and check-in process. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back soon. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 2.5/5

Reuban T. Families - Confirmed reviews ALL

The accommodation was cosy, quite and nice but had no drinking water available. When I called reception I was advised to drink tap water or walk all the way to reception and buy from the counter. The in room service had to be accessed via your phone on a wifi that is soooooo slow and never works. Hence could not use the in room service. Yes i did try using it via my mobile data and then the issue was the surname was not valid. I tried every name in my family (mine, my wife, my kid everything).

Dear Reuban T., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our accommodation to be cosy and quiet. However, I regret to learn about the inconvenience you experienced regarding access to drinking water. While our policy encourages guests to utilize tap water, we are always looking for ways to enhance our services and ensure a comfortable stay for our guests. I also understand your frustrations with the in-room service and the connectivity issues you faced. Our team strives to provide a seamless experience, and I apologize for any technical difficulties that hindered your enjoyment. Your comments will be taken into consideration as we continue to improve our service offerings. Thank you once again for your valuable insights. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 3.5/5

Sonia L. F. Families - Confirmed reviews ALL

We love the resort but the service was poor. It was always understaffed weren’t able to have room see one because the restaurant weren’t answering the phone and had to go to reception

Dear Sonia L. F., Thank you for your feedback. We are pleased to hear that you enjoyed the resort. However, we apologize for the inconvenience you experienced regarding service levels and communication. Your comments are valuable as we continuously strive to enhance our guest experience. Warmest regards, Novotel, Mercure and Ibis Darwin Airport

Customer review rating 4.5/5

Suzanne M. Business - Confirmed reviews ALL

I rang the front desk ,was put on hold then phone slammed down Rang after twice phone slammed down. I put on accomodation booking Early check in. Front desk personnel were rude. Asked for maintenance front desk rude.

Dear Ms M., Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you found your room clean and well presented, and that you enjoyed the breakfast offering. However, I am very sorry to learn about your experience when contacting and interacting with our Front Office team. Please accept my sincere apologies for the difficulty you experienced reaching reception, as well as the instances where your calls were disconnected. I also regret to hear that your interactions with the team were perceived as rude, particularly when enquiring about early check-in and requesting maintenance assistance. This is certainly not the level of professionalism or service we aim to provide. Your feedback has been shared with our Front Office team, and we will be addressing both communication standards and call handling procedures to ensure a more professional and consistent guest experience. Thank you again for bringing this to our attention, and for recognising the positive aspects of your stay. We truly appreciate your loyalty as an ALL member and hope to welcome you back for a much-improved experience in the future. Warm regards, Alex Le Front Office Manager Novotel, Mercure and ibis Darwin Airport

Other web-users rate our hotel

  • 509 reviews 8.6/10 Location
  • 1,000 reviews 5.8/10 Room
  • 784 reviews 6.7/10 Service
  • 18 reviews 4.2/10 WiFi
  • 392 reviews 8.6/10 Pool
  • 338 reviews 5.6/10 Comfort
  • 319 reviews 4.7/10 Cleanliness
  • 224 reviews 5.2/10 Value

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