Mercure Darwin Airport Resort 4 stars

The courtesy bus driver walked us to our room with our bags. My daughter left her earrings in the room the next morning, housekeeping located them very quickly and the driver bought them over to the airport for us

The room furniture is falling apart and needs replacing, as its chip board its all coming apart. The Mattress is the worst, its old, hard has no give in it anymore, the carpet was softer to sleep on. The bathroom basin is chip board and falling apart from water damage. With a little lighting up and some artwork on the walls and new furniture the room would then match the rest of the hotel. As the gardens are well kept and the pool/bar area are beautiful, it would be nice the carry that feeling in to the room when you walk into, instead of being letdown.

The Mecure is a great spot to unwind and prepare for your flight. We spent 1 night here before flying back to Sydney. The hotel is open and large and does not feel like a cramped airport hotel. The restaurant has a great menu and the food is delicious. The pool is also what you would expect in a resort, large and open and heaps of room.

In the past, I have always looked forward to staying at the Mercure Darwin Airport Hotel and experienced a 'tropical paradise'. The tropical architecture, space and layout, and the beautiful pool made it feel exotic, even to a local Top End resident. The very design of the place has previously been hospitable and welcoming. However, this is not the experience of my recent trip. I made the mistake of booking a "compact queen" room, described as 'a little smaller' than the regular queen rooms. The smaller size of the room is not the issue. The blocks of rooms were closed in, with no tropical design. There was no air flow, and a dank moldy smell throughout. The one-tile-wide excuse for a balcony was made even less hospitable by the high 'crimsafe' fencing it in. There was no fly screen on the room door, so I could not get fresh air. I don't know who made the decision to go 'cheap and nasty', but, with these rooms, they have nailed it.

A relaxing overnight stay with swimming and relaxing

Mariel, Amman, Stephanie, and Grace plus Ed made our stay excellent ❤️ This is because they made us feel welcomed, valued, and they are so amazingly friendly and courteous! Always ready to serve, assist, and help no matter what! Thank you very much to the. And to Accor ❤️

Well located, clean, friendly

As above

Stayed over Easter weekend with the family. Room was good and location to the pool was good.

Frienfly staff, prompt checkin , good food

Clean rooms,good location and friendly staff

It was lovely to sit by the pool and have lunch then spend the afternoon in the pool with easy access to the pool bar etc. An overall pleasant stay.

Last minute booking, was no trouble at all. Staff were welcoming, and enjoyed a lovely dinner at the restaurant.

Package was advertised for 4 people. I expect beds for 4. I do not consider a pull out sofa bed to be including in the bedding count. We stayed on a public holiday. Being charged an extra 10% on all food and beverages left me disappointed. I can respect this for people who are only visiting to use the pool facilities, but should have been waived for those who booked accommodation. Not enough seating around pool. Would be nicer to sit on grass instead of bricks when seating isn't available. Multiple areas around the pool where water is sitting stagnant. Would be nice to see the water brushed away or removed in some way so you are not forced to "step over/jump over" the puddles. Long waiting times in queues for 1. check-in 2. Poolside bar 3. Indoor Restaurant long waiting time related to staff inefficiencies not high number of clients ahead of me. Booked my accommodation via The Team at Tourism Top End. At time of booking the resort was called and we were assured while our rooms would not have interconnecting door they would be side-by-side. At check-in the reception staff acknowledged the "request for rooms side-by-side" but disregarded it and offered rooms on opposite sides of the resort. She was then put out when I declined these rooms for my family of five. She managed to allocate 2 rooms in closer proximity, but not side-by-side. We booked this accommodation as my husband (who is posted away with defence) had returned home. My husband and our 3 children were then forced to separate over 2 rooms. The location of these rooms did impact our ability to reconnect as a family. Unable to order room service.

The Mercure lived up to our expectations in every way except that the hotel needs a renovation job. The little chalet we were accommodated in was clean and comfortable but very old. Carpets need replacing, louvres on windows did not work properly bathroom needs updating. However in saying this we enjoyed our stay and will be returning to the Mercure again next month.