Dear Changxiao C., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We’re very pleased to hear that you had a pleasant stay with us and, especially, that you were happy with the service provided by our team. Knowing that our colleagues helped make your experience enjoyable is always meaningful to us, and we will be happy to share your kind words with them. At the same time, thank you for being open with us about the new-renovation smell you noticed in your room. We completely understand that even when everything else is comfortable, an unfamiliar or noticeable smell can affect how relaxing the room feels. We particularly appreciate that you didn’t simply mention the concern, but also offered thoughtful suggestions regarding better ventilation and the use of air purifiers. Feedback like this is genuinely helpful to us. We will share your comments with our Housekeeping, Engineering, and management teams so we can review how we can further improve room freshness and air circulation for our guests. As a new hotel, we want that “new” feeling to mean fresh, clean, and comfortable—not an odour that distracts from the experience—so your observation is something we take seriously. Thank you as well, Changxiao, for taking the time to rate your stay and provide us with such constructive feedback. It is through comments like yours that we can continue improving the small details that make a real difference to guest comfort. Thank you once again for choosing ibis Styles Phuket Bangtao. We sincerely hope to have the opportunity to welcome you back, and next time, we hope you will notice the improvements and enjoy an even fresher, more comfortable, and relaxing stay with us. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Mr. Stephen C. C. S., Thank you so much for taking the time to share your experience and for choosing to stay at ibis Styles Phuket Bangtao. We are pleased to hear that you had an overall comfortable stay and especially that you found our team friendly and efficient. Your recognition means a great deal to us, as we always want our guests to feel genuinely welcomed and well looked after. At the same time, I am sorry to hear about the slight smoke smell you noticed in your room. Even though it was only a minor part of your experience, we understand how important a fresh and comfortable room environment is, particularly when returning to relax after a day out in Phuket. Thank you for mentioning that it may have been coming through the air-conditioning, as this detail is helpful for our team when investigating the possible source. We will certainly share your feedback with our Housekeeping and Engineering teams so that the air-conditioning and room environment can be carefully checked. Comments like yours are valuable because they help us notice details that may otherwise be difficult to identify. Thank you once again for your kind comments about our team and for choosing to stay at ibis Styles Phuket Bangtao. We truly appreciate your balanced and constructive feedback and hope to have the pleasure of welcoming you back for an even fresher, more comfortable, and enjoyable stay in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Pichunee M., Thank you so much for your thoughtful and detailed review and for choosing to stay at ibis Styles Phuket Bangtao. We are very happy to hear that you had an overall great experience and enjoyed our vibrant and modern atmosphere, convenient location near Bangtao Beach, and the comfort and cleanliness of your room. We’re also pleased that you appreciated the complimentary room upgrade — it was our pleasure to add a little extra touch to your stay. At the same time, I sincerely appreciate your honest comments regarding the communication upon arrival. We are sorry that essential information about our swimming pools, operating hours, Wi-Fi, and hotel facilities was not properly explained during your check-in. A good welcome should be more than a smile; our guests should leave the reception feeling informed, comfortable, and ready to enjoy everything the hotel has to offer. I am equally sorry to hear that you did not receive the proactive attention you expected while using our pool. You should not have had to search for assistance when needing towels or service. We have taken your comments seriously and will share them with both our Front Office and pool service teams as an opportunity to reinforce more attentive and proactive guest care. Thank you for being open about both the things you enjoyed and the areas where we could have done better. Feedback like yours is genuinely valuable because it helps us understand the experience from our guest’s perspective and improve the small details that can make a big difference. Thank you once again for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We truly hope to have the opportunity to welcome you back and provide you with an even smoother and more attentive experience next time. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Mr. Chaiyapol M., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are very pleased to hear that you had a comfortable stay and appreciated the good manners of our team, as well as their prompt response whenever you requested something for your room. It is always rewarding to know that our colleagues were attentive and ready to assist you. At the same time, thank you for sharing the details about the sounds you experienced during your first night. We sincerely apologize for the disturbance caused by the sound of water flowing through the pipes and the slight air-conditioning noise. We completely understand how even small noises can affect the comfort and quality of a good night's sleep. Your feedback is very helpful, and we will share it with our Engineering team so they can look into these points carefully and identify what can be improved. We truly appreciate you bringing this to our attention. It is wonderful to hear that, despite these minor inconveniences, you still enjoyed your stay and felt that our service made a positive difference. We hope to have the opportunity to welcome you back and provide an even more peaceful and comfortable experience next time. Thank you once again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Channit N., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are truly delighted to hear that you and your family had such a wonderful stay with us. It is especially heartwarming to know that Khun Ning and our Front Desk team gave you such a warm welcome and helped you feel at home from the moment you arrived. A very special thank you for recognizing Khun Jo, Kib, Whan, and Fern from our restaurant team. We are so happy to hear that their friendly, attentive, and caring service made each of your dining experiences enjoyable. We will certainly share your kind words with them, as feedback like yours means so much to our team. We are also pleased that you enjoyed our convenient location, with the beach, restaurants, and other amenities close by. Most importantly, knowing that our team helped make your family journey memorable and unforgettable is the greatest compliment we could receive. Thank you once again for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Hans C. V., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. It truly means a lot to us to know that you chose to stay with us for almost a month and that you enjoyed such a comfortable and memorable experience. We are delighted that you appreciated our convenient location, shuttle service, and easy access to Bangtao Muay Thai and MMA Gym, as well as our rooftop gym and pools. A very special thank you for recognizing Sawsi for her dedication and professionalism in keeping your room clean and fresh throughout your extended stay. We will certainly share your kind words with her. We are also grateful for your lovely comments about Jasmine, Liu, and the rest of our restaurant team. Your appreciation will be a wonderful encouragement for everyone. We are especially happy to hear that you would love to stay with us again next summer. We certainly hope to welcome you back and make your next extended stay just as enjoyable. Please do keep an eye out for our future promotions and special offers. Thank you once again for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Dekan R., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are truly delighted to hear that you had such a fantastic stay with us. It brings us great joy to know that our team made you feel warmly welcomed from the moment you arrived and that your check-in experience was seamless from start to finish. A very special thank you for recognizing Grace and Miew. We are so pleased that the room upgrade made your stay even more memorable and that they helped you feel genuinely valued. We would also like to thank you for your kind words about Jean. Knowing that your room was kept perfectly clean and comfortable throughout your stay is exactly the experience we strive to provide, and we will be delighted to share your compliments with all of them. We are especially honored by your recommendation and grateful that you found our hotel suitable for solo travelers, couples, and families alike. It is wonderful to know that our Muslim-friendly facilities and warm hospitality made your stay even more comfortable. Comments like yours inspire our team to continue creating memorable experiences for every guest. Thank you once again for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Glen M. H., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are truly honored by your thoughtful feedback and especially grateful that you consider our hotel to be above the typical ibis experience. Knowing that you would compare our standards with other mid-scale hotels is one of the greatest compliments our team could receive. It is incredibly rewarding to hear that you enjoyed our personalized service, friendly hospitality, and well-maintained facilities. We are also delighted that our breakfast and coffee exceeded your expectations and that our convenient location allowed you to easily explore the beautiful beaches, beach clubs, and restaurants around Bangtao. Most importantly, your comment that you would happily stay with us again means the world to us. Our entire team is passionate about creating memorable experiences for every guest, and your kind words inspire us to continue delivering the highest level of service every day. Thank you once again for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Napaporn H., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are truly delighted to hear that you were impressed by the cleanliness of our hotel and the interior design of your room. It is wonderful to know that you found the room cozy, comfortable, and elegant, as we have carefully designed every detail to create a relaxing and enjoyable stay for our guests. Your kind words mean a great deal to our entire team, and knowing that you are already planning to return is the greatest compliment we could receive. We are honored to have made such a positive impression and look forward to welcoming you back for another memorable stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Nattaporn B. Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are delighted to hear that you enjoyed your stay and appreciated our spacious room, the cleanliness of the hotel, and our convenient location within walking distance of beautiful Bangtao Beach. It is always rewarding to know that these aspects contributed to a comfortable and enjoyable experience. We also sincerely appreciate you sharing your feedback regarding the slope in the shower room. Your comments are valuable to us, and we will certainly take them into consideration as we continue to improve our facilities and enhance the comfort of our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Kirill P., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are truly delighted to receive your perfect rating and to know that you had an amazing stay with us. It is wonderful to hear that you enjoyed our convenient location, our newly built hotel, and the warm hospitality provided by our kind and helpful team. Your generous feedback is greatly appreciated and serves as wonderful motivation for all of us to continue creating memorable experiences for every guest. We are honored that we could make your stay enjoyable and comfortable. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Rachata D., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. It is always a pleasure to welcome you back, and we are truly honored that you continue to choose our hotel for your visits. Knowing that each stay has been comfortable and memorable is the greatest compliment we could receive. We are delighted that you enjoyed our beautiful rooms and experienced the genuine hospitality of our Heartists. Your thoughtful recognition of Khun Gam, Khun Aran, Khun Frankie, Khun Dome, Khun Duke, and Khun Sawsi means a great deal to all of us. We will be sure to share your kind words with each of them, and we know they will be thrilled to hear that their care and dedication helped make your stay so special. On a personal note, thank you for your kind mention of me as well. It was truly a pleasure to welcome you, and I am delighted that you appreciated the welcome note and amenities prepared for your arrival. Guests like you make our work incredibly rewarding, and we are grateful for your continued trust and support. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Craig S. W., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are delighted to hear that you had such an enjoyable stay with us. It is wonderful to know that you appreciated our brand-new hotel, as well as our rooftop swimming pool and fitness center. We are pleased that these facilities helped make your stay even more enjoyable. We are especially grateful for your kind words about our amazing staff. Your recognition means a great deal to our entire team and motivates us to continue providing warm, attentive service and memorable experiences for every guest. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Antonio C. Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are delighted to hear that you had such a positive experience with us and that you found our hotel to be efficiently managed with all the essential services and food & beverage offerings for both business and leisure travelers. It is especially rewarding to know that you appreciated our convenient location and were impressed by our bathrooms, even comparing them to those of a five-star hotel. Your generous compliments are truly encouraging and will be shared with our team, who work hard every day to ensure our guests enjoy a comfortable and memorable stay. Your perfect rating means a great deal to us, and we sincerely appreciate you taking the time to share your experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Chui A. T., Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are truly delighted to know that you had such an exceptional experience with us and that our hospitality made your stay memorable. It is especially rewarding to hear your kind recognition of Mr. The One and our bar team. Providing attentive service and making our guests feel genuinely welcomed through personalized interactions is exactly what we strive for, and your thoughtful compliments will certainly be shared with them. We know they will be thrilled to hear that they made such a positive impression. We are also grateful for your kind words about our newly opened hotel. Receiving your perfect rating and knowing that you plan to return for another stay is the greatest compliment we could receive. Thank you for your trust and support. We look forward to creating many more memorable experiences for you in the future. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Value Guest, Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are truly delighted to hear that you enjoyed your stay and that our team made such a positive impression with their friendliness and helpful service. Please accept our sincere apologies once again for the inconvenience caused by the air conditioning issue on your first night. We are very pleased that our on-call staff were able to respond quickly and resolve the matter for you, and that the small note left afterward added a thoughtful touch to your experience. It is also wonderful to know that you found the hotel impeccably clean and fresh, enjoyed the pleasant atmosphere in the lobby, and had an excellent breakfast experience. We are especially happy to hear your kind comments about the comfort of our beds and pillows, as well as the warm and welcoming service from our team. Your feedback means a great deal to us and will certainly be shared with the entire team as motivation to continue delivering great experiences for our guests. Thank you once again for choosing to stay with us at ibis Styles Phuket Bangtao. We look forward to welcoming you back for another enjoyable visit in the near future. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Valued Guest, Thank you so much for your wonderful review and for once again choosing to stay at ibis Styles Phuket Bangtao during the marathon event. We are truly delighted to hear that Khun Dome recognized you from your previous stay. Creating genuine connections with our guests is something we value greatly, and it is wonderful to know that this personal touch made your return visit even more special. We are also pleased that you enjoyed the room upgrade and found your room spacious, comfortable, and impeccably maintained. A special thank you for recognizing Khun Noon for her excellent housekeeping service. Your kind words will certainly be shared with both Dome and Noon, and we know they will be thrilled to receive your appreciation. Nothing makes us happier than knowing our guests leave with great memories and a desire to return. Your feedback is truly rewarding for our entire team. Thank you once again for choosing ibis Styles Phuket Bangtao. We sincerely appreciate your continued support and look forward to welcoming you back again soon for another memorable stay. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team

Dear Valued Guest, Thank you so much for your wonderful review and for choosing to stay at ibis Styles Phuket Bangtao. We are delighted to hear that you enjoyed our facilities and found our beds comfortable, helping you relax and enjoy a restful stay. It is also especially rewarding to know that our team made a positive impression with their friendly and accommodating service. Providing warm hospitality and ensuring our guests feel comfortable and well cared for are at the heart of everything we do, and your kind feedback is truly appreciated by all of us. Thank you once again for choosing ibis Styles Phuket Bangtao. We sincerely appreciate your support and look forward to welcoming you back again soon for another enjoyable and memorable stay. Warm regards, Fahad P. ibis Styles Phuket Bangtao Team