Cassia Phuket 5 stars

TripAdvisor rating 4.7/5 2,717 reviews

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64 Moo 4 Srisoonthorn Road, Thalang, 83110 PHUKET, Thailand

Description

Hotel extras

  • Ocean Front

  • Spa

  • Outdoor pools

  • 18 holed Championship golf course designed by Paul Jensen

  • Private beach and water sports facilities

Our accommodation(s)

Hotel location

Cassia Phuket

64 Moo 4 Srisoonthorn Road, Thalang
83110 PHUKET
Thailand

GPS:8.000417, 98.296741

Telephone
Fax +66 76 356 000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.7/5  2,717 reviews

Amazing hotel with all conveniences

TripAdvisor rating 5.0/5

Ivan E TripAdvisor review

Nice place to stay with all conveniences. Friendly staff, always helps. Comfortable vehicle to Patong and Central Phuket. Convenient location, not far from the sea. Every 10-20 minutes there is a boat that can take you to the beach. Glad to visit this place!

Hi Ivan E, Thank you very much for your kind review. We’re delighted to hear that you enjoyed your stay and found the hotel comfortable and convenient, from our location and beach boat service to the transportation to Patong and Central Phuket. It’s also wonderful to know that our team’s friendliness and helpfulness made a positive impression on you. We truly appreciate your feedback and look forward to welcoming you back to Cassia Phuket again soon. Be Cool with Cassia! Supattra A. Director of Operations

Never again

TripAdvisor rating 1.0/5

Marwa_q8 TripAdvisor review

I booked this hotel based on its listing as a five-star property. Unfortunately, my experience did not reflect the standards expected of a five-star hotel. A true five-star experience is defined by exceptional service and attention to detail, which I did not encounter during my stay. From the interior design to the rooms, the overall impression was underwhelming. There was no assistance with luggage upon arrival, and the atmosphere felt closer to a hostel than a resort. Breakfast was disorganized and disappointing, and overall the food quality did not meet expectations. I was relieved to find nearby cafés, as dining within the hotel was not enjoyable. That said, I truly loved the area — it is beautiful, lively, and well located. Unfortunately, my issue was solely with the hotel itself, and overall I did not enjoy my stay as expected from a five-star property.

Dear Marwa_q8, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations, and we sincerely apologize for the inconvenience and disappointment you experienced. Cassia Phuket is designed as a lifestyle hotel, offering a more relaxed, contemporary and self-service–oriented experience rather than a traditional luxury resort style. That said, we fully understand that this may not have been clearly aligned with your expectations when booking, especially regarding service elements such as luggage assistance, breakfast flow and dining quality. For this, we genuinely regret the misunderstanding. Your comments about the rooms, breakfast organization and food quality are taken very seriously and have been shared with our management and culinary teams for immediate review and improvement. We always aim to deliver friendly, efficient service within our lifestyle concept and we are sorry that this was not reflected during your stay. We do appreciate your kind words about the area and location, which many of our guests also enjoy and we regret that the hotel experience itself prevented you from fully enjoying your holiday. Thank you again for your honest feedback. It helps us identify areas where we need to do better and we truly hope we may have the opportunity to welcome you back in the future for a more positive and enjoyable experience. Warm regards, Supattra A. Director of Operations

The holiday was great

TripAdvisor rating 5.0/5

Polina P TripAdvisor review

The girl Night at the reception was very helpful with our check-in. Very cool hotel , convenient location. Thanks!!!!!

Hi 583polinap, Thank you very much for your lovely feedback. We’re delighted to hear that you had a great holiday and enjoyed our convenient location. A special thank you for recognizing Night at the reception, your kind words will certainly be shared with her and will mean a lot. We’re also happy to know you found the hotel cool and welcoming. We truly appreciate your review and hope to welcome you back to Cassia Phuket again soon. Be Cool with Cassia! Supattra A. Director of Operations

TBE - The Best Ever!

TripAdvisor rating 4.0/5

Frank M TripAdvisor review

Our experience as a family was the best ever. The staff were kind, helpful and always happy especially Chaba! My wife, our children and I absolutely adored Chaba.

Hi G4758XOfrankm, Thank you so much for your wonderful feedback. We’re truly delighted to hear that your family had such a memorable experience with us. Your kind words about our team mean a lot, and we’re especially happy to know that Chaba made such a positive impression on you and your family. We will be sure to share your appreciation with her. It was a pleasure having you with us, and we look forward to welcoming you and your family back to Cassia Phuket again soon. Be Cool with Cassia! Supattra A. Director of Operations

Excellent Stay

TripAdvisor rating 5.0/5

Rachel H TripAdvisor review

We had the best time, facilities were excellent. The kids really enjoyed the pool and the shot ferry ride to the beach. The staff were amazing, especially Chaba, she went above and beyond for us and made our stay the best experience. We will definitely be back. 😊

Hi rachelhU7492JS, Thank you very much for your lovely review. We’re delighted to hear that you had an excellent stay and that your family enjoyed our facilities, especially the pool and the short ferry ride to the beach. We’re especially pleased to know that Chaba made such a positive impact on your experience by going above and beyond. Your kind words will certainly be shared with her and the team. We truly appreciate your recommendation and look forward to welcoming you and your family back to Cassia Phuket again soon. Be Cool with Cassia! Supattra A. Director of Operations

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.