Banyan Tree Phuket

TripAdvisor rating 4.6/5 3,698 reviews

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33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang, 83110 PHUKET, Thailand

Description

Hotel extras

  • Largest all-pool villa resort in Thailand with 218 villas

  • Award winning Banyan Tree Spa offering relaxing rituals and focused wellbeing spa treatments.

  • DoublePool Villas offer the perfect setting for a romantic getaway with exclusive offerings.

  • 18-hole golf course catering to pro-golfers and beginners.

  • 6 onsite restaurants & bars including signature outlet Saffron and floating Bar - Tin Tapas

Our accommodation(s)

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Hotel location

Banyan Tree Phuket

33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang
83110 PHUKET
Thailand

GPS:8.012421, 98.295657

Telephone
Fax +66 76 325 552

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.6/5  3,698 reviews

Certificate of excellence 2024

amazing experience!

TripAdvisor rating 5.0/5

Chrisadino TripAdvisor review

Once luxury tasted, becomes a necessity

TripAdvisor rating 5.0/5

Reynaldo Paulin... A TripAdvisor review

Dear Dreamer507889, Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay at Banyan Tree Phuket. We are absolutely delighted to hear that you had such a positive experience with us during your second visit. It brings us immense joy to know that you were impressed by the level of service provided by our team, especially Viky, who made you feel welcome and attended to your needs promptly. We will be sure to pass on your kind words to her and the entire team—your recognition of their efforts is greatly appreciated. We are pleased to hear that you enjoyed the comfort and quiet of your room, as well as the overall cleanliness and the quality of our amenities. Your comments about the bed and pillows are particularly appreciated, and we’re glad they contributed to your restful stay. We’re also thrilled that you enjoyed our breakfast offerings, the beautiful private beach, and the service provided by our caddies. It's wonderful to know that their friendly and welcoming attitudes made such a positive impression. We will ensure that your feedback about our wellness program with Tony and the Muay Thai session is shared with him and the team as well. We truly appreciate your suggestion regarding covering food and fruits from houseflies, and we will certainly take this into consideration for improvement. It was also heartwarming to read that small gestures, like Bank checking on your personal belongings during checkout, made a lasting impression. We believe these thoughtful touches contribute significantly to creating a memorable experience, and we’re so glad they stood out to you. Your continued loyalty to Banyan Tree Phuket is truly valued, and we sincerely hope to have the privilege of welcoming you back for a third stay in the future. Rest assured, we will continue to strive for excellence in all aspects of our service. Thank you once again for your kind words and for being such a wonderful guest. We look forward to welcoming you back soon. Warmest regards, Banyan Tree Phuket

Not five star. Okay if you NEVER want to leave the hotel.

TripAdvisor rating 2.0/5

twobigstwosmalls Families - TripAdvisor review

Dear twobigstwosmalls, Thank you for taking the time to share your recent experience with us. We would like to express our sincere apologies that your stay did not reflect the high standards we strive to maintain. We deeply regret the inconvenience and discomfort caused by the maintenance issues within your room, including the bathroom flooding, malfunctioning fittings, and safety concerns. Please be assured that these matters have been brought to the immediate attention of our engineering and housekeeping teams for thorough investigation and rectification. We also apologize for the challenges experienced with our shuttle service and the condition of our bicycles. We understand how important both convenience and safety are, and we are taking appropriate steps to improve the reliability and maintenance of these services. We are equally disappointed to hear that our food and beverage offerings did not meet your expectations. Your comments regarding breakfast variety, food quality, and overall service experience have been shared with our culinary leadership for immediate review. Enhancing consistency and guest satisfaction in this area is a priority for us. While we are pleased to know that you found our team members to be courteous and accommodating, we fully recognize that this alone could not offset the shortcomings you experienced. Our team is committed to delivering a consistently high standard of service across all aspects of the guest experience, and it is clear we fell short during your stay. We truly appreciate your valued feedback. It is only through such input that we can continue to identify areas for improvement and enhance the overall guest experience. Please accept our heartfelt apologies once again, and know that your comments have been taken seriously. With the utmost sincerity, we hope you will consider the opportunity to return in the future. It would be a true privilege to welcome you back and offer the exceptional care, comfort, and hospitality that reflect the high standard of experience you deserve. Warm regards, Banyan Tree Phuket

The best spa in Phuket

TripAdvisor rating 5.0/5

Jayne F TripAdvisor review

Dear Jaynef517, Thank you ever so much for taking the time to share such a lovely review. We’re truly honored to hear that your experience at Banyan Tree Phuket was nothing short of exceptional. It brings us great joy to know you appreciated the beautiful room, the top-class service, and the care we put into every detail—from the soothing scent of the oil to the relaxing ginger tea at the end of your treatment. Our spa team, especially your therapist, will be delighted to hear that they helped make your stay extra special. Your kind words are deeply appreciated and serve as wonderful motivation for us to continue delivering heartfelt, attentive service. We’re already looking forward to welcoming you back on your next visit and creating more unforgettable moments for you. Warmest regards, Banyan Tree Phuket

NOT a 5 star hotel or even remotely close. Mid-range hotel that at best is maybe a 2-3 star property.

TripAdvisor rating 2.0/5

G H TripAdvisor review

Dear O131JFgh, Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Banyan Tree Phuket. Guest insights are essential to our ongoing efforts to refine and improve every aspect of our guest experience, and we are truly grateful for the opportunity to hear your perspective. We are pleased to know that our service team was able to leave a positive impression during your stay. Delivering attentive, warm, and thoughtful service is a cornerstone of our hospitality philosophy, and we are encouraged that this aspect of your visit met expectations. However, we are deeply concerned to learn that the condition of your accommodation did not reflect the high standards we strive to uphold. We fully understand how disappointing it must have been to encounter issues relating to cleanliness, maintenance, and overall room presentation—particularly when staying in one of our premium suite categories. The experience you described does not align with the level of care, quality, and attention to detail we are committed to providing, and we regret that this impacted your stay with us. Please rest assured that your feedback has been thoroughly reviewed with both our maintenance and housekeeping teams, and we are taking immediate steps to address the concerns you have raised. Corrective actions are already underway, and your observations have contributed directly to our internal review and improvement process. At Banyan Tree Phuket, we continuously strive to create a sanctuary for the senses—a place where each guest feels genuinely cared for and completely at ease. Your experience reminds us of the importance of remaining vigilant in ensuring every element of the guest journey lives up to the standards of excellence that define our brand. We sincerely hope that, in time, you may consider giving us the opportunity to welcome you back and to restore your confidence in the quality and experience that we are known for. It would be our pleasure to provide you with a stay that fully reflects the values of the Banyan Tree brand—where comfort, refinement, and exceptional service come together to create a truly memorable retreat. Warm regards, Banyan Tree Phuket

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.