Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,202 reviews

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Novotel Phuket Kamala Beach - Image 1
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118/16 Moo 3, Tambon Kamala, Amphur Kathu, 83150 PHUKET, Thailand

Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Telephone
Fax +66 76 303 777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,202 reviews

TripAdvisor Rating  4.2/5  2,521 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Berta A. S. M. Solo - Confirmed reviews ALL

As a solo traveler, I visited Phuket Island for a night and stayed at Novotel Kamala beach. Pros: the hotel is right on the beach and I felt that it was on the best part of the Kamala beach where it feels a bit more private, although the beach is open to all. The room was spacious (I stayed at villa 602, with a sea view), nice amenities and possible to reach the beach, the pool and restaurants very easily. I messed up the days for my reservation but luckily the receptionists were able to find a room for me and I had to cancel the other reservation (still not sure if i was charged). I loved the windows both in the room and the bathroom, though most people might have the blinds down for privacy (mine were almost always open, with the sea view and sun pouring in). Also, the room has a nice balcony with two chairs and it is really pleasant to seat out and people watch in the beach. Cons: I guess some of the rooms are accessible but mine was not (luckily I can still climb stairs, but was thinking of older people options). The room had a jacuzzi but a bit rusty on the outside, which just looks unpleasant but didnt use it. I had one meal at the hotel and must say it was not that good. On that Friday there was a buffet being served by I prefer a la carte and went with that. Asked for papaya salad and pad Thai, and there just ok. For desert I asked for lemongrass panacotta and it was really hard and unpleasant (I guess too much gelatin) and didn't really taste the lemon grass (the restaurant made it right and didn't charge me for that). The restaurant was not busy but I had to track down the waiter to get another drink, the bill, etc. All in all, I would stay again at the hotel, although I also say that I would try to find better options. For the price and in Thailand, I think I could get a better room and better services.

Dear Ms. Berta A. S. M., Thank you very much for staying with us at Novotel Phuket Kamala Beach and for sharing your detailed and honest feedback. We truly appreciate your time. We are pleased to hear that you enjoyed our beachfront location, the privacy of Kamala Beach, and your spacious sea-view villa. It is also reassuring to know that our front office team was able to assist you with your reservation mistake and help secure a comfortable room for your stay. At the same time, we sincerely apologize for the areas that did not fully meet your expectations, particularly regarding room accessibility, the condition of the jacuzzi exterior, and your dining experience. We understand your concerns and have shared your comments with our maintenance and restaurant teams to ensure improvements are made. We take full responsibility for these shortcomings while remaining committed to maintaining our service values and continuously enhancing our guest experience. Your feedback is very valuable to us. Thank you once again for your thoughtful review. We truly hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Amazing view, nice room, strange rules

TripAdvisor rating 3.0/5

Elisabete de C TripAdvisor review

Very Nice beach! Amazing view. The hotel is good, but it has some strange particularities: first, If you don’t leave a money depósit on the reception you can’t get a simple water by the pool. So, you need to carry money or your credit card all the time. They simple refuse to put that on your room bill. Second, you’re at the beach, near the sea, you try to rest… and they put music because they don’t yet understand that you’ve travelled from far away to listen the sound of the waves and the silence.

Dear elisabetedec, Thank you for sharing your feedback and for highlighting the beautiful views and beachfront location, which we are pleased you enjoyed. Regarding the deposit, please allow me to clarify that this is required to cover any incidental charges during the stay and is a standard procedure aligned with practices across many hotels. This allows guests the convenience of charging services to their room throughout the property. We understand this may feel inconvenient at times, and we appreciate your understanding. With respect to the music by the beach, our intention is to create a pleasant atmosphere while still respecting the natural surroundings. We carefully monitor and control the volume to ensure it remains at a comfortable level and does not disturb guests who wish to relax and enjoy the sound of the waves. Your feedback is valuable and helps us continue to strike the right balance. Thank you once again for your comments. We hope to have the pleasure of welcoming you back for an even more relaxing stay in the future. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager Novotel Phuket Kamala Beach

Customer review rating 4.5/5

Carlos I. M. C. Couples - Confirmed reviews ALL

Great location , very friendly stuff , clean rooms minor issue with a non-working fridge but not a big deal

Dear Mr. Carlos I. M. C., Thank you very much for choosing to stay with us and for sharing your kind feedback. We truly appreciate your high rating and your positive comments regarding our location, friendly staff, and clean rooms. We sincerely apologize for the minor inconvenience with the fridge and appreciate your understanding. Your feedback has been shared with our team to ensure such issues are addressed promptly in the future. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back to Novotel Phuket Kamala for another comfortable and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Customer review rating 5.0/5

Amith C. T. Couples - Confirmed reviews ALL

The property is located on the kamala beach. The beach is very clean and beautiful. The staff at the property were very courteous. The spa facilities were also very good. I visited this property along with my wife to celebrate our 10th wedding anniversary. They have upgraded us to the pool villa as I am gold member with accor. I recommend this room a lot as it has direct access to the beach. Cafe del Mar is located just 100 meters from this property and you can access it from the beach entrance.

Dear Mr. Amith C. T., Thank you very much for choosing to stay with us and for taking the time to share such a wonderful review. We are truly delighted to hear that you and your wife had a relaxing and memorable stay while celebrating your 10th wedding anniversary. It is a pleasure to know that you enjoyed our beautiful beachfront location, the cleanliness of Kamala Beach, our spa facilities, and the warm hospitality of our team. We are also glad that the complimentary upgrade to our Pool Villa enhanced your experience—its direct beach access is indeed a highlight many of our guests love. As a valued ALL Gold member, your comfort and satisfaction are very important to us. Your recommendation means a great deal, and your feedback inspires us to continue delivering genuine and attentive service every day. We sincerely look forward to welcoming you and your wife back to Novotel Phuket Kamala Beach for another wonderful stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Customer review rating 4.5/5

Gary W. Couples - Confirmed reviews ALL

It wasa very short stay, arriving late and leaving early, but staff made us feel very welcome

Dear Gary W., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our beautiful location and felt warmly welcomed by our team, even during your short stay. Your kind words mean a lot to us and encourage our staff to continue delivering excellent service. We hope to have the opportunity to welcome you back for a longer and even more enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

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Other web-users rate our hotel

  • 771 reviews 8.5/10 Location
  • 892 reviews 7.3/10 Room
  • 1,135 reviews 8.5/10 Service
  • 11 reviews 8.9/10 WiFi
  • 601 reviews 9.1/10 Beach
  • 435 reviews 8.3/10 Breakfast
  • 382 reviews 7.1/10 Comfort
  • 326 reviews 5.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.