Dear Mr. Wasim A. F., Greetings from Novotel Phuket Kamala Beach. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the unexpected changes to your travel plans and for your disappointment regarding the room view and refund for the unused night. Please kindly accept our apologies for the room view not meeting your expectations. Regarding the unused night, we would like to clarify that we are able to approve a refund for the unused night as an exception due to your emergency circumstances. However, as your reservation was made through a travel agent, we kindly ask you to contact your travel agent directly to process the refund, as the payment must be refunded through them. Please rest assured that we are not rejecting your refund request. We truly regret the inconvenience you experienced and appreciate your patience and understanding. Your feedback is important to us, and we will continue to improve our service to provide a more comfortable and pleasant stay for our guests. We sincerely hope to have the opportunity to welcome you back and provide you with a better experience in the future. Kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our beachfront location and the opportunity to walk along Kamala Beach. At the same time, we sincerely apologize for the inconvenience caused by the remaining poolside enhancement works, particularly as the project had extended beyond the originally communicated completion date. We fully understand your disappointment and acknowledge that this should have been better managed. We are also sorry to hear about the unpleasant smell around the pool bar area. This is certainly not the experience we want our guests to have, and your feedback has been shared with our team for further attention. Thank you again for your understanding and for highlighting these concerns. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards, Pataraseth Pokinbenjarasamee General Manager Novotel Phuket Kamala Beach

Greetings from Novotel Phuket Kamala Beach! Dear Khun Kanawut C., Thank you very much for your wonderful feedback and for choosing Novotel Phuket Kamala Beach for your first stay with us. We are truly delighted to know that you had such a memorable experience, from check-in to departure, and that you enjoyed the room upgrade, spectacular views, extensive breakfast selection, and outstanding service provided by our team. Your special recognition of Khun Tao from Food & Beverage and Khun Nut from Front Office is sincerely appreciated. We will be delighted to share your kind compliments with them. It is especially rewarding to know that Khun Tao's warm welcome and Khun Nut's helpful assistance before your arrival contributed to making your stay so enjoyable. Thank you once again for your trust and kind words. We are truly honoured to know that you intend to return, and our team looks forward to welcoming you back for another exceptional and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Greetings from Novotel Phuket Kamala Beach! Dear Siti N. G. M. K., Thank you very much for your wonderful feedback and for choosing to stay with us. We are truly delighted to know that you had such an enjoyable experience and appreciated the breathtaking views, cleanliness of our hotel, and especially your stay in our Ocean Villa. It is particularly rewarding to hear that our team made a positive impression on you. Your kind recognition of our helpful Bell Team and friendly, prompt Front Office colleagues means a great deal to us. We will gladly share your compliments with the team, as your appreciation is a wonderful encouragement for everyone to continue delivering warm and attentive hospitality. Thank you once again for your kind words. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Greetings from Novotel Phuket Kamala Beach! Dear Tom, Thank you very much for your wonderful feedback. We are truly delighted to know that you had such an enjoyable stay and that you have already chosen to return next year. Your confidence in us is the greatest compliment we could receive. It is especially heartwarming to hear your kind recognition of Beam and Jeremy for their friendly hospitality, attentive care, and dedication to making your stay memorable. We will be delighted to share your compliments with them, as your appreciation is a wonderful encouragement to our team. We are also pleased that you enjoyed our food, beautiful location, and the overall resort experience. Thank you once again for your kind support. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach next year for another exceptional and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologise that your stay fell short of your expectations. Our review found that the bellmen were assisting other guests when you arrived and provided assistance as soon as they returned. However, we recognise that you had already started carrying your luggage yourself. We are sorry for this gap in service, which does not reflect the welcoming arrival experience we strive to provide. We also regret the unpleasant smell and view you described. While our team arranged A. room change, we recognise that this did not fully resolve your dissatisfaction. We should have followed up more closely to ensure your comfort and address any remaining concerns. Your feedback is being addressed with our teams to improve arrival assistance, room checks and guest follow-up. Please accept our sincere apologies for the disappointment you experienced. Kind regards, Pataraseth Pokinbenjarasamee (Yu) General Manager

Greetings from Novotel Phuket Kamala Beach! Dear Mr. Gandossi S., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies that your stay did not meet the standards you rightfully expected from Novotel. We are truly sorry for the inconveniences you experienced, particularly regarding the bathroom lighting, workspace, room maintenance and cleanliness of the terrace and balcony. We also regret the unsatisfactory response you received concerning the refrigerator, as we understand how frustrating it must have been when your concern was not addressed with the appropriate care and explanation. Please be assured that we take your comments seriously and will share them with the relevant teams for careful review and follow-up. Your feedback is valuable in helping us identify areas where our facilities, cleanliness, and service communication need improvement. We sincerely regret that we fell short of your expectations and would be grateful for another opportunity to restore your confidence in our hotel and provide you with a more comfortable and pleasant experience. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Valued Guest, Thank you for your feedback and for staying with us on many occasions. I am sorry that the renovation noise and room concerns affected your recent experience. While the pool enhancement project was undertaken to improve our guests’ experience, we recognise the disruption it caused. I particularly apologise for work continuing beyond the communicated finishing time of 5pm. The enhancement works are now complete. We are also following up on your comments regarding the air-conditioning and reviewing our English-language movie channel options. We value your continued support and hope you will give us another opportunity to restore your confidence and provide the comfortable, enjoyable stay you should expect from us. Kind regards, Pataraseth Pokinbenjarasamee General Manager

Greetings from Novotel Phuket Kamala Beach! Dear Pritam, Thank you very much for your kind feedback and for choosing to stay with us. We are delighted to know that you appreciated our convenient location and the service provided by our team. Your kind words are truly appreciated and encourage us to continue delivering warm hospitality and attentive service to all our guests. Thank you once again for your support. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another pleasant and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Craig, Greetings from Novotel Phuket Kamala Beach. Thank you very much for choosing to stay with us as a family and for taking the time to share your honest feedback. We are pleased to know that you enjoyed the area, found your room clean, and received warm and friendly service from Adam, Sun, and our Reception team. At the same time, we sincerely apologize for the inconvenience caused by the ongoing pool enhancement works. We fully understand how the daytime construction noise and the temporary impact on the surrounding areas affected the aesthetics and overall atmosphere during your stay. We truly appreciate your patience and understanding while these improvements are being carried out. Your comments regarding the cleanliness of the pool surroundings have also been noted and will be followed up with the relevant teams to ensure that the area is maintained as carefully as possible throughout the works. Thank you once again for your kind recognition of our team and for your constructive feedback. We sincerely hope to have the pleasure of welcoming you and your family back once the enhancement works are completed, so that you can enjoy the refreshed surroundings and the experience we truly wish to provide. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Abhishek J., Warm greetings from Novotel Phuket Kamala Beach. Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to know that you enjoyed our location and had an otherwise pleasant stay. At the same time, please accept our sincere apologies for the inconvenience caused by the noise from the pool enhancement work during your stay. We fully understand how this may have affected your comfort and enjoyment, and we truly appreciate your patience and understanding. Your feedback is important to us, and we remain committed to carefully managing such work to minimize any impact on our guests' experience. We sincerely hope to have the pleasure of welcoming you back and providing you with an even more comfortable and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. K., Thank you for sharing your feedback. I’m sorry that the pool works, including the noise you experienced in the evening, disrupted your stay and made it difficult to relax. I’m also sorry to hear that you felt unwell. We are reviewing your concerns about the working hours and conditions with the project team. I apologise that we did not follow up with you about your missing Rip Curl T-shirt. Our checks did not locate it, but we should have informed you of the outcome promptly. I understand why the lack of a response was frustrating. If you decide to visit us again after the works are completed, I would be pleased to arrange a complimentary room upgrade so that you can have a more enjoyable stay. Please contact me directly before booking, and I will assist with the arrangements. Thank you again for bringing these matters to our attention. I hope we have the opportunity to welcome you back Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket kamala

Greetings from Novotel Phuket Kamala Beach! Dear Mr. Amro E. F. Y., Thank you very much for choosing to stay with us and for taking the time to share your kind feedback. We are truly delighted to know that you enjoyed your stay and found everything to your liking. It is especially wonderful to hear that you would like to visit us again. Your kind words are a great encouragement to our entire team, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another enjoyable and memorable stay. Kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Anthony L. G. J.., Thank you for staying with us and for taking the time to share your honest feedback. We are pleased to know that you appreciated the cleanliness of your room and our beachfront location. At the same time, we are truly sorry that several aspects of your stay did not meet your expectations. We sincerely regret that you found the breakfast quality disappointing and felt that the food was not sufficiently fresh. We also understand your concerns regarding the condition of the beach and the overall value of your stay. Please be assured that your comments have been shared with our relevant teams for careful review, particularly regarding the breakfast quality and food freshness. We greatly value your feedback and will continue working to improve the areas that fell short of your expectations. We sincerely appreciate your honest comments and hope to have the opportunity to provide you with a more enjoyable experience should you choose to stay with us again. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Stephanie J. S., Thank you very much for staying with us and for taking the time to share your detailed and thoughtful feedback. We sincerely apologize for the disruption caused by the ongoing maintenance works, including the pool works, noise, painting activities, and the issue with the light switch during the night. We fully understand how these unexpected disturbances affected your comfort and enjoyment, and we are truly sorry that the experience was not what you had anticipated. We especially understand your feeling that, had you known the extent of the disruption in advance, you may have chosen a different hotel. We are grateful, however, that our management team was able to assist and that the arrangements provided, including the spa treatment and complimentary evening experience, helped make your stay a little more comfortable. Your understanding and patience during this period are sincerely appreciated. We are also especially pleased to hear your kind words about our team member at the dining facility. Although we do not have his name from your message, we will certainly share your lovely comments with the relevant team. We are delighted to know that his warm, positive, and welcoming manner made you feel genuinely cared for. Your feedback is very important to us, and we remain committed to improving both our communication and the guest experience throughout the ongoing works. We sincerely hope to have the opportunity to welcome you back under more peaceful circumstances and provide the comfortable stay you deserve. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Rohana B. M. I., Thank you very much for staying with us and for taking the time to share your detailed and honest feedback. We are pleased to know that you appreciated our beautiful beachfront location and found our team friendly and helpful. At the same time, we are truly sorry for the inconveniences you experienced during your stay. We sincerely apologize that the housekeeping service was delayed and, most importantly, that your request to have the bed linen changed after finding tiny ants was not attended to. We fully understand how unpleasant and disappointing this must have been, particularly upon arrival. We also sincerely regret the issue with the bathroom door, as we understand that this raised a genuine concern regarding your privacy and comfort. Please be assured that we take these matters seriously. Your feedback has been shared with our Housekeeping and Engineering teams for careful review and follow-up, particularly regarding room readiness, response to guest requests, and the maintenance of bathroom fixtures. We also understand that our beachfront location is a little removed from the main shops, restaurants, and tourist areas, and we appreciate your comments regarding the convenience of the location. Ms. Rohana, we are truly sorry that these shortcomings affected your overall experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back and provide a much more comfortable and attentive stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Karlene A. R., Thank you for staying with us and for taking the time to share your feedback. Please accept our sincerest apologies for the experience you encountered during your stay. We are truly sorry that the renovation noise was significantly more disruptive than expected and that the access arrangements did not adequately accommodate your mobility needs. We fully understand how distressing and frustrating this must have been, particularly when it ultimately led you to leave earlier than planned. We are equally sorry that your room was not ready within the advertised check-in time, adding further disappointment to your arrival experience. Your comments are taken very seriously. We are reviewing these concerns with the relevant teams, particularly the communication and management of renovation activities, accessibility arrangements, and room readiness, to help prevent similar situations and provide a more considerate experience for our guests. We sincerely regret that we were unable to provide the comfortable and welcoming stay you deserved. We would be grateful for the opportunity to welcome you again in the future and demonstrate the improvements we are committed to making. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. A. S. A. B., Thank you very much for staying with us and for taking the time to share your valuable feedback. We are pleased to know that you enjoyed our convenient location and beautiful beach. At the same time, please accept our sincere apologies for the disturbance caused by the ongoing construction works and for the inconvenience you experienced during the electricity interruption. We fully understand how unexpected disruptions such as these can affect the comfort and enjoyment of your stay. We truly appreciate your understanding and are grateful for your recognition of our Housekeeping team. Your kind mention is very meaningful to us, and we will certainly share your appreciation with the team as encouragement for their continued efforts. Please rest assured that your comments are taken seriously as we continue working to improve our facilities and minimize any inconvenience to our guests. We sincerely hope to have the opportunity to welcome you back and provide you with a more comfortable and relaxing experience in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Berivan, Thank you sincerely for choosing Novotel Phuket Kamala Beach and for sharing such a beautiful and heartfelt review. We are truly touched to know that you felt welcomed, valued, and genuinely cared for throughout your stay. Your kind words about our team mean so much to us, and we are especially grateful for your recognition of Pop, Charlie, PK, and everyone who contributed to making your stay special. It is wonderful to hear that our team’s warmth, kindness, and attention to detail made you feel at home. We will certainly share your heartfelt appreciation with the entire team as your words are a great encouragement to us all. Thank you for creating such a meaningful memory for our team as well. We sincerely hope to welcome you back one day and make you feel at home once again. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach