Information message

Novotel Phuket Kamala Beach Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 5,396 reviews

ALLSAFE approved hotel

Novotel Phuket Kamala Beach
See on a map
+ 22 Services

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Pet-friendly Villas available

  • Jacuzzi and Pool Villas with private water features

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3
Tambon Kamala, Amphur Kathu
83150 phuket
thailand

Tel: +6676303700

Fax: (+66)76/303777

Check-in from 14h00

Check out up to 11h00

  • By plane

    PHUKET INT AIRPORT At 24km / 14.91 miles

  • By plane

    PHUKET INTL AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS :7.96337, 98.28372

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 3 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 166 rooms
    • No room for people with reduced mobility
    • No family room
    • 24 connecting rooms
    • 166 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Pressing
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • PHUKET INTL AIRPORT Additional charge
    • HKT Additional charge
  • Small parking
    • On site
    • 27 parking spaces
    • Private
Well-being
  • Infinity Pool
    • Outside
    • On site
  • In Balance
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 6 to 12 years
    • Video game area
    • Childrens Club for 4 to 6 years
    • Indoor playground for children

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 220

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,396 reviews

TripAdvisor Rating 4.0/5

2,239 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Dog Friendly Hotel

Customer review rating 4.0/5

Dave Families - 22/11/2021 Confirmed reviews ALL

We originally picked the hotel due to being dog friendly. But the location is great being right on the beach and it was so nice to get up and have a nice walk down the beach with our dog Leo. A lot of local people were exercising on the beach running with their dogs. I was also very impressed with the staff and how they accommodated all our needs. Great people and great location.

Dear David, Lovely to meet you and your partner and Leo the other day. Really pleased you enjoyed your stay over all and I hope we can welcome you back in the future for another stay. Kind Regards Paul Smith

Very disappointed

Customer review rating 0.5/5

Sophie Business - 21/11/2021 Confirmed reviews ALL

We stayed 2 nights for a business trip. The staff was very disrespectful and the overall place was not clean. We understand the current situation is difficult but Covid cannot be the excuse for a bad service and unfriendly staff.

Dear Sophie, Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have reached out to you directly on your email to get some further information again so that I can prevent any future occurrences. Kind Regards Paul Smith

Everything was good

Customer review rating 4.0/5

Janis Couples - 21/11/2021 Confirmed reviews ALL

The hotel has a private beach And quiet The room is perfect. But quite far from restaurants or shops. And the entrance to the hotel is quite dangerous, need to be careful. Overall it‘s very good

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team to improve our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Facility very nice , staff very friendly

Customer review rating 3.5/5

Patrick Solo - 20/11/2021 Confirmed reviews ALL

i have booked the hotel vie ltur agency in zurich (tui). I organized my arrival and departure separately with the travel voucher from thaiairways. i originally booked the hotel earlier than i actually stayed here! 5 - 18 november was my booking and paid !! Unfortunately, I had to postpone my arrival several times because the new Thai Pass entry form was not available on time or was not available at all! my check-in was on sunday last week and i have extended two days because i am actually leaving today. I always had to pay extra for the extension, the late check out and the transfer to and from the airport. for me this is a no go unacceptable! i know that we all do without and make a profit, but a small upgrade or recognition is wrong. This is a pity . I will remember that in the future, I'm sorry.

Dear Patrick S., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. I am pleased that you liked the location, facilities and found the staff to be friendly, however I am very sorry for the additional charges that you were charged for the days you extended with us. In my view we should have used the initial payment to cover this cost and I will see to it that one of the team contacts you to resolve this matter. During this uncertain time the hotel and I are committed to being flexible for our guest in such circumstances to ensure their holiday is not negatively impacted. I hope we can welcome you back in the future and deliver a 10/10 experience. Kind Regards Paul Smith

Nice location by the beach, friendly staff, good wifi

Customer review rating 5.0/5

Tiina Solo - 20/11/2021 Confirmed reviews ALL

Amazing breakfast and good food. Accommodation was enjoyable, if possible try onr of the ocean villas. Everything worked out very well.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Nice hotels and beach ⛱️️

Customer review rating 3.5/5

Er… Solo - 19/11/2021 Confirmed reviews ALL

Hi stayed with you for 7 night enjoyed my stay ,got a room with bad view,paid top money , not happy with room view,

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations, especially on the room views; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager
Customer review rating 4.5/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

Super friendly and helpful staff

Dear Werner E., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Good place and beautiful view

Customer review rating 4.5/5

Sarunya Friends - 17/11/2021 Confirmed reviews ALL

The staffs were nice and helpful. The room was nice arrangement. The bed was spacious and soft. The View for the balcony was beautiful View.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Feel like home

Customer review rating 4.5/5

Hathaimat Solo - 16/11/2021 Confirmed reviews ALL

All the staffs are very supportive and helpful. They have ensured that I have a great time staying in the hotel and Phuket. The room is very clean and well organized evertday. It shows how delication the cleaners have. The saleteam is very understanding and have provided swift response and actions when it needed be. The reception is very knowledgable about their works and has ensured that I have received great services during my stay. Caring is one of the most impressive experience that I have received from Novotel Kamala.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. Reading your review put the smile on our faces. I will share your comments with our team, especially Khun Cherbee, Khun Pan and Bang Lee. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

WELL LOCATED AND EXCELLENT SERVICE

Customer review rating 5.0/5

Pimnara R. Couples - 15/11/2021 Confirmed reviews ALL

We got offered upgrade from ocean view room to pool villa that I am very happy to stay and swim private.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Super well locaties, excellent breakfast, kind staff, clean rooms

Customer review rating 4.5/5

Myriam Families - 15/11/2021 Confirmed reviews ALL

It was for me an excellent stay

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Pleasant ocean view room. Poorly provisioned

Customer review rating 2.5/5

Stephen H. Business - 13/11/2021 Confirmed reviews ALL

OK for quarantine stay.

Dear Stephen, Many thanks for your review of your stay with us here at the Novotel Phuket Kamala Beach. I am sorry that your stay was not up to your expectations and I will be sure to review your survey and work towards correcting the offerings in the areas you have highlighted. I hope we have an opportunity to welcome you back in the future and prove to you that we can do better. Kind Regards Paul Smith

Good stay.

Customer review rating 4.5/5

Khun D. Solo - 11/11/2021 Confirmed reviews ALL

I had a good experience during my stay there. The room is classy with all the facilities to fulfill our needs. Thanks to all hotel members about the management.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager
Customer review rating 4.5/5

Natakorn N. Families - 11/11/2021 Confirmed reviews ALL

Everything is perfect except my room has some defects such as electricity, digital door (can't) lock, corridor doors.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry for the unexpected cause. I will let our team know for our improvement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Good stay

Customer review rating 4.0/5

Anonymous Solo - 10/11/2021 Confirmed reviews ALL

A pleasant stay in Novotel Kamala beach. Good value for money. Some notes: - there is a footpath next to the beach leading to the Kamala beach strip. - leaving the entrance of the hotel on a motorcycle is a point of attention. Clear view of traffic from both left and right is hindered. - Kamala beach as well as Patong beach are still quiet.

Dear Koert Boudewijn E., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are more than happy that you enjoyed the stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Excellent location

Customer review rating 4.5/5

Coro Solo - 09/11/2021 Confirmed reviews ALL

I stayed here for sandbox and it was a great experience. Communication regarding my tests etc was very easy and all staff seemed very knowledgeable. The locaction of the hotel is absolutely fantastic. Great beach, great pool, perfect for complete relaxation.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. Reading your comment put the smile on our faces. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hope to welcome you back soon! Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Nice place and staff

Customer review rating 4.5/5

Anonymous Couples - 09/11/2021 Confirmed reviews ALL

Every staff are warm greeting and welcome of the staying. Easy to access to Kamala beach and private feeling.

Dear Thawatchai L., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. We are happy to hear that you enjoyed the stay with us, especially the location and our staffs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Good services

Customer review rating 4.0/5

Anonymous Solo - 08/11/2021 Confirmed reviews ALL

Shout out and bug thank to drivers , housekeeping and Frontline staff - great services - well know about theirs job Just would like to add on sth for improvement - suggest to put slipper ,comb stand by in each room - suggest to change the packaging for shampoo and shower gel - in case the sandbox client adjust anyplan due to policy government and leave earlier than actual plan ,I think better to offer some complimentary such as food ,airport drop off

Dear Jaruwan L., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. Thank you for your recommendation, it's really good idea. I will share to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Good stay nice beach

Customer review rating 4.5/5

Thanazup S. Solo - 08/11/2021 Confirmed reviews ALL

nice room

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. We're happy to hear that you love our Happy Hour promotion. For the variety of food, our team is working on it to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Spectacular view of Kamala beach and very nice staffs

TripAdvisor rating 5.0/5

DEEHKT Couples - 08/11/2021 TripAdvisor review

We booked the superior room via accor website and got upgraded room to ocean villa which is very fantastic because we can enjoy the nice view of Kamala beach from bed and jacuzzi. Room is fully eqipped and practical. Free 2 welcome drinks at bar are included. Great👍. Hotel staffs are fully service minded and helpful. Guests can appreciate nice view of beach from swimming pool and fitness. Nice breakfast. Overall is very good memory for us. Recommended!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in phuket