Novotel Phuket Kamala Beach Hotel 4 stars

Customer review rating 4.4/5 4,678 reviews
Novotel Phuket Kamala Beach
See on a map
+ 27 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Rooftop bar with stunning sea views

  • Convenient free shuttle to Patong

  • Indulge in our unique beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

  • A short stroll to shops, bars and restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • PHUKET INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3
Tambon Kamala, Amphur Kathu
83150
phuket
thailand

Tel: +6676303700

Fax: (+66)76/303777

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET INT AIRPORT At 24km / 14.91 miles

  • By plane

    PHUKET INTL AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS :7.96337, 98.28372

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior King Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)
Accessible room

Superior Ocean Side

  • Max. number of persons: 3
  • Area: From 30
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)
Accessible room

Ocean King Room

  • Max. number of persons: 3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)
Accessible room

Superior Twin Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)
Accessible room

Ocean Suite

  • Max. number of persons: 3
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)

Ocean Villa

  • Max. number of persons: 2
  • Area: From 38
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)

Jacuzzi Villa

  • Max. number of persons: 2
  • Area: From 42
  • Views: Ocean/Sea view, On Beach *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)

One Bedroom Pool Villa

  • Max. number of persons: 2
  • Area: From 65
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)

Two Bedrooms Pool Villa

  • Max. number of persons: 4
  • Area: From 170
  • Views: Ocean/Sea view, On Beach *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Multimedia hub(...)

Our restaurants and bars

SOUL KITCHEN

Type of cuisine: International

Soul Kitchen, our all day dining venue, prepares a full range of Western, Asian and Indian cuisine using fresh and local produce. Special dinners, themed buffets private dining area and Kids Menu. International wine and beverage list available.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIVING ROOM SPORTS BAR

Photo non contractuelle / Strictly non binding

Quiet and modern, the bar offers stunning views of the Andaman Sea and overlooks the pool. Enjoy great food and a wide variety of drinks, cocktails and wines from around the world, while watching your favourite sporting events on our large HD TV screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ON THE ROOF

Photo non contractuelle / Strictly non binding

The On The Roof as its name suggests is a rooftop bar with amazing views over the Andaman sea ! Watch the sunset whilst enjoying your favourite cocktails and tasty treats from the kitchen.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILO

Photo non contractuelle / Strictly non binding

Enjoy your drink at Lilo, whilst looking out to sea. The bar is only metres from the beach and is the perfect spot to relax. Guests can also enjoy the great cocktails, beers, wine and soft drinks available at the swim up bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 220

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,678 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,168 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Enjoyable stay

Customer review rating 4.4/5

Cathy Friends - 23/02/2020 Confirmed reviews ALL

We have just had an 8 night enjoyable stay. The location was what we were after being just a little away from the main area of Kamala Beach. The staff very friendly and couldn’t have been more helpful . The only drawback of the hotel is the pool area where we found it hard to find a chair. Maybe some extra chairs just on the beach area would help.

Dear Cathy, Thank you very much for taking the time to provide us with your feedback. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. We couldn’t be happier that you enjoyed your stay with us and, in particular, that you appreciated the level of service from our staff. We will make sure your comments are passed on to the rest of the team. Regarding the sun loungers, we do apologize if you ever had any trouble finding a chair in a preferred location. Unfortunately, we’re unable to place chairs directly on our beachfront due to local laws, but we will note that we do provide complimentary inflatable loungers that can be taken down to the beach by our guests. We hope to see you again in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Nice staff

Customer review rating 4.4/5

C. Couples - 20/02/2020 Confirmed reviews ALL

Nice view, nice beach, good staff. Traffic is not convenient.

Dear Mr. C., Thank you very much for your review of our resort. It is a pleasure to see that you enjoyed both our beachfront location and the quality of service from our staff, and we hope to provide you with another pleasant vacation in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Clean and comfortable, great, quiet location for families

Customer review rating 4.4/5

Michele Couples - 19/02/2020 Confirmed reviews ALL

The rooms were of a good size and were clean and comfortable. I don't like the door on the toilet and having to close it to use the sink. Something could be done about that next time the rooms are refurbished. Lighting in the bathroom and lack of a magnifying mirror makes it hard for more mature women to put on make-up. Really great having live music every happy hour - that singer was perfect! Good to see soy milk as an option for breakfast. More vegan options would always be nice! Chef was happy to make something on request though, so that was good. Staff were friendly and helpful. So glad to be staying here and not Patong!

Dear Michele, Thank you for taking the time to provide us with your valuable feedback following you recent stay at our resort. We are happy to see that, overall, you had a positive experience with us and that you were able to enjoy the atmosphere at our rooftop bar. Your comments regarding the bathroom have been noted and passed on to the rest of our Management Team for thoughtful consideration, so thank you again for your feedback. As for our food, we do try to cater to as many tastes and preferences as possible and have a vegetarian menu available on request for lunch and dinner, but have shared your feedback regarding the availability of vegan options at breakfast with our team at Soul Kitchen. It is also a pleasure to read that you found our staff to be friendly and appreciate you including this in your review. We hope to see you again soon. Sincerely, Andrew Lindsay Digital Marketing Manager

Good stay

Customer review rating 4.4/5

Jacob O. N. Families - 17/02/2020 Confirmed reviews ALL

We loved the hotel and our Ocean suite. We did not like the bread at the breakfast (it was very dry) We did not like the 24hour-elevator-music in the restaurant and poolbar. Location is perfect, and our children liked the “Mykids” very much. Thanks to Ms Pinky and her excellent help, she was doing a perfect job. Also thanks to Mr Turn in pool bar. Always happy and helpsome! And in the roof-top-bar; thanks to Ms Catt. Very smiley and so kind to us. We will come again to Kamala.

Dear Jacob Olai N., Thank you very much for taking the time to provide us with your valuable feedback. It is a pleasure to read that you loved our hotel and your Ocean Suite. As for the bread at breakfast, we have already passed your comments on to our team at Soul Kitchen, so thank you for raising this with us. We have also followed up with our Engineering Team to check the settings on our sound systems, as the music should not be playing beyond the hours of the evening and apologize if this occurred during your stay with us. Our team will be delighted by your kind words regarding the quality of our service, so we will make sure that your feedback is passed on to each one of them. We hope to see you again soon. Sincerely, Andrew Lindsay Digital Marketing Manager

GOOD STAY

Customer review rating 4.4/5

Sergio Business - 16/02/2020 Confirmed reviews ALL

good room, noisy air conditioning, food can be improved, great service

Dear Sergio, Thank you very much for taking the time to provide us with your feedback. We are pleased to read that you had a positive experience at our resort and that you appreciated the quality of service provided. Your feedback regarding the AC in your room has already been passed on to our Engineering Team to be looked into, so thank you for raising this with us. We would also like to apologize if any of the dishes you had at our restaurant were not up to expectations. If there were any dishes in particular that you feel could be improved, please feel free to reach out to me directly at h7…, as it is the feedback of our guests that allows us to continuously improve our services. We hope to have the opportunity to welcome you back at our hotel in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Disappointing

Customer review rating 4.4/5

Jet Solo - 15/02/2020 Confirmed reviews ALL

The hotel location, at end of Kamala Beach, is very nice. Sadly the hotel was bland and characterless in design and style. The staff were pompous and unhelpful on a number of occasions which was very disappointing.

Dear Jet, Thank you for taking the time to provide a review of our resort. The quality of our service is something that we are often praised for, so it is disappointing to see that you did not have a more positive experience with us and we would like to sincerely apologize for having let you down on this occasion. We will follow up with our team to better understand what occurred in this instance and to make sure that we are maintaining consistency in the level of service provided. We hope that you will give us another opportunity to welcome you back in the future, as we are confident that we can turn your experience around. Sincerely, Andrew Lindsay Digital Marketing Manager

Needs upgrading, looking tired.

Customer review rating 4.4/5

Tony B. Couples - 15/02/2020 Confirmed reviews ALL

The Novotel Kamala needs updating looking tired in all areas plus a deep clean in most areas. Staff and food quality very good all other areas poor.

Dear Tony B., We would like to thank you for taking the time to provide us with your feedback. The quality of our service is of upmost importance to us, so we are delighted to see that you found it to be “very good,” along with the quality of our food. While our beachfront location exposes us to the elements more so than other areas, we have a regular maintenance schedule to ensure that we continue to meet the standards of a hotel of our calibre. However, we will make sure your feedback is passed on to the rest of our Management Team. If there are any areas in particular that you believe require attention, please feel free to reach out to me directly at h7… We hope to have the opportunity to welcome you back in the future. Sincerely, Andrew Lindsay Digital Marketing Manager

Well located peaceful place

Customer review rating 4.4/5

Jonathan K. Couples - 13/02/2020 Confirmed reviews ALL

A good stay. But over-priced for food and drinks on the hotel no value for money. And Smoke policy is to much only 2 small smoking places and no smoking at the restaurant outside and at the pool area when im laying on the sunbeds and no smoking on the room balcony im very negative about all that it maked My time on the hotel bad so i Think about Stay on other hotels next time.

Dear Jonathan k., Thank you for taking the time to provide us with your feedback following your stay at our resort. We are delighted to read that you enjoyed our beachfront location and that you found it to be peaceful. Regarding our smoking policy, we sincerely apologize if it negatively impacted your stay with us. We always do our best to balance the needs of all of our guests, including when it comes to our smoking areas, but we will make sure to share your feedback with the rest of our Management Team for thoughtful consideration so thank you again for your review. We hope to have the opportunity to welcome you back at our resort in the future. Sincerely, Andrew Lindsay Digital Marketing Manager

Well located on beach

Customer review rating 4.4/5

Donna Couples - 13/02/2020 Confirmed reviews ALL

Staff were friendly and helpful Hotel was clean and well maintained Pool villas on the beach front

Dear Donna, On behalf of the team here at Novotel Phuket Kamala Beach, we would like to warmly thank you for such a positive review of our resort. The quality of our service is our number one priority, so we are very pleased to read that you found our team to be friendly and helpful. It would be a pleasure to welcome you back at our resort in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Overall experience and staff

Customer review rating 4.4/5

Isto Couples - 13/02/2020 Confirmed reviews ALL

Pool was bit small for swimming, pool area too packed, rooms have seen time and facelift is needed. Services were good and staff very friendly.

Dear Isto, Thank you very much for taking the time to provide us with your valuable feedback. We are thrilled to see that, overall, you had a positive experience at our hotel and with our team. During this time of year, it is true that our hotel is often full and it can therefore sometimes get busy around the pool. However, we will note that we also provide complimentary inflatable loungers that can be used by our guests on the beach directly in front of our hotel. Regarding your room, we have a regular maintenance schedule to ensure that the quality of our products continue to meet the standards that we are known for, but will make sure that your feedback is shared with the rest of our Management Team to ensure that we are focusing our efforts on the right areas. Thank you again for your review and we hope to see you again soon. Sincerely, Andrew Lindsay Digital Marketing Manager

Lovely staff and great rooms!

Customer review rating 4.4/5

Sophie J. Families - 13/02/2020 Confirmed reviews ALL

We came back here after 3 years and still love it! The staff are so friendly and helpful - the doorman even remembered us!! The kids room is well equipped and you can book a whole host of fun activities for them to do during the hot hours of the day. Food - so good! Cocktails - so good! Just wish there were some sun beds on the beach and also some better pool toys. Either way we had a great time! Rooms are fantastic. Amazing view and very comfortable. Although the tv channels kept crashing but I’m sure it’s just a technical error. We will be back!

Dear Sophie J., Thank you for such a wonderful review of our resort. It is always a pleasure to welcome back returning guests, so we couldn’t be happier that you chose to stay with us again and that you were able to have another great vacation. Thank you for your feedback regarding the TV channels. We have already passed this information on to our Engineering Team to determine the cause and make sure it is resolved. We hope to you again in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Good stay

Customer review rating 4.4/5

Ryan Families - 12/02/2020 Confirmed reviews ALL

Check in fast by friendly staff. Great stay overall.

Dear Ryan, On behalf of the team here at Novotel Phuket Kamala Beach, we would like to warmly thank you for taking the time to provide us with your feedback. It is always a pleasure to know that our guests have truly enjoyed their time with us, so we really do appreciate your review. We hope to welcome you back for another “great stay” in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Good facilities and close to the beach

Customer review rating 4.4/5

Christian Families - 12/02/2020 Confirmed reviews ALL

Great

Dear Christian, Thank you for taking the time to provide a review of our resort. We are very pleased to see that you had a positive experience at Novotel Phuket Kamala Beach and hope to welcome you back for another pleasant stay in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Perfect Start to the Perfect Holiday

Customer review rating 4.4/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

It was perfect.....great location and service, we loved it and would highly recommend both the hotel and location

Dear Guest, Thank you for taking the time to provide us with your feedback and for your recommendation of our resort. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. We always strive to provide a perfect guest experience at our hotel, so it is a pleasure to read that this is what you experienced and we hope to provide you with another perfect vacation in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

One of our best hotel stays anywhere

Customer review rating 4.4/5

Vetapong U. Couples - 11/02/2020 Confirmed reviews ALL

We had the best time at Novotel Kamala beach. I wanted R&R on the beach and that's exactly what we got and more. We booked the hotel mainly because the property was right on the quiet(er) beach, and it delivered. Moreover, we were pleasantly surprised that we were upgraded to a villa, which was basically 20 feet from the beach. The staff were extremely polite and helpful from top to bottom. (Tara, Paul, Aoffy, Film, Pean, Fah, Pong, Kuan, to name a few. There are many more I forgot to read the name tags) We will definately stay here again!

Dear Vetapong U., On behalf of all of us here at Novotel Phuket Kamala Beach, we would like to warmly thank you for your glowing review of our resort. We are honoured by the fact that you had one of your “best hotel stays anywhere” and couldn’t be happier that you were able to get some R&R on the beach. We will make sure that your comments are shared with all the staff that you mentioned, as well as the rest of the team, as we are certain that it will put a smile on their faces. It would be an absolute pleasure to welcome you back at our hotel in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Will stay here again

Customer review rating 4.4/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

Everything was well organized and it was a pleasure to stay.

Dear Guest, Thank you very much for taking the time to provide a review of our resort. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. We couldn’t be happier that you had such a positive experience at our hotel and hope that your next stay is just as pleasant as the last. Sincerely, Andrew Lindsay Digital Marketing Manager

A glorious holiday spot!

TripAdvisor rating 4.0/5

jadedtravels 06/02/2020 TripAdvisor review

We couldn't have asked for a better spot for our week-long family holiday to Phuket. Having looked around Phuket a bit when we were there - we are convinced that there couldn't be a better spot! Novotel Phuket Kamala is at the end of beautiful Kamala beach, with incredible pools and a great quiet beach with views directly onto the beach. It's only a short walk away from the 'heart' of Kamala with local restaurants and hotspots, but the Novotel itself is quiet and blissful. Lots of wonderful touches by staff throughout - and we highly recommend the 2 bedroom pool villa for families or friends!

Dear jadedtravels, What a pleasure it was to read your review! On behalf of all of us here at Novotel Phuket Kamala Beach, we would like to warmly thank you for your kind words. We are delighted that your family had such an enjoyable vacation with us and we hope to welcome you back for another pleasant stay in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager
Customer review rating 4.4/5

Arif K. Families - 05/02/2020 Confirmed reviews ALL

Great location, Excellent service.

Dear Arif K., We would like to warmly thank you for taking the time to provide us with your feedback. Our beachfront location and the quality of our service are two aspects of our hotel that we believe really set up apart, so we are very happy to see that you appreciated both. It would be a pleasure to welcome you back at our resort in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Good stay

Customer review rating 4.4/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Loved the hotel and location . But need to consider the need for more shuttle service specially early evening hours

Dear Guest, Thank you very much for taking the time to provide us with your valuable feedback. It is a pleasure to read that you loved our hotel and our beachfront location. Regarding our shuttle service to Patong, we will note that we are one of the only hotels in the area to provide this service for free, but will make sure that your feedback regarding the frequency is passed on to the rest of our Management Team for thoughtful consideration, so thank you again for you review. We hope to see you again in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Overall Nice Experience

Customer review rating 4.4/5

Andy R. Families - 03/02/2020 Confirmed reviews ALL

Stayed 3 nights. Nice beach access from hotel. The restaurants offer great breakfast, dinner buffet and ala carte dishes. We initially got allocated to a garden view room which had issues with water drainage in the shower area. On pointing it out, we got shifted to another room the next day which was on a higher floor and had a bit of sea view from it. The staff were friendly and accommodating. The hotel has a nice kid's play room. On our arrival at 10 am, we had to wait in the kid's play room as the usual check in time is 2 pm and no room was available. Overall we had a relaxing time

Dear Andy R., On behalf of the team here at Novotel Phuket Kamala Beach, we would like to warmly thank you for taking the time to provide us with your feedback. It is always our goal to provide our guests with a relaxing vacation, so we couldn’t be happier that this is what you experienced. We do apologize for this issue with your shower, but we’re pleased to hear that you were happy with the follow up from our staff. Our Executive Chef and his team will be delighted by your comments regarding our food, so we will make sure your review is passed on to them. It would be a pleasure to welcome you and your family back at our resort in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in phuket