Novotel Phuket Kamala Beach 4 stars

Dear Mr. Jakob M., Thank you very much for staying with us and for taking the time to share such detailed and constructive feedback. We are pleased to know that you enjoyed the beautiful ocean views, breakfast, and especially the comfort of our beds. It is wonderful to hear that they were among the best you experienced during your trip to Thailand. At the same time, please accept our sincerest apologies for the disappointing experience during your first night. We fully understand how uncomfortable it must have been to find the room affected by high humidity, particularly with the bedding and other items feeling damp. We are also sorry that the room condition and lack of natural sunlight affected your overall impression of the stay. We appreciate your understanding in allowing our team to arrange a room change for your second night. Regarding the refund for the first night, please kindly note that we have already completed our internal documentation process and have requested our bank to process the refund back to your credit card. As previously confirmed with you personally on the day you requested the folio details, the refund process may take approximately 14–21 days, depending on the bank and card issuer’s processing time. We have also taken note of your comments regarding the room condition, breakfast information, and the refrigerator in Room 515. In particular, your concern regarding the refrigerator has been shared with our relevant team for immediate attention, as guest safety is always of the utmost importance to us. Your feedback regarding room allocation and value for money is equally appreciated. We are sorry that the room experience did not meet the standard you expected from us, and we will use your comments to review how we can provide a more comfortable and consistent experience for our guests. Thank you once again, Mr. M., for your honest feedback and for giving us the opportunity to address your concerns. We sincerely hope that we will have the privilege of welcoming you back in the future and providing you with the experience you originally expected from Novotel Phuket Kamala. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. Saim A., Thank you sincerely for staying with us and for taking the time to share your honest and detailed feedback. We truly appreciate you bringing your concerns to our attention, and we are genuinely sorry that your experience did not reflect the level of comfort and care you should have received from us. We are pleased that you enjoyed our convenient location and the surroundings. However, we completely understand how disappointing and frustrating it must have been to experience difficulties with the air-conditioning, especially after informing our team repeatedly over three consecutive days without seeing the issue properly resolved. Being unable to enjoy a comfortable room after a long day is certainly not the experience we would want any guest to have, and for this, please accept our most sincere apologies. We also understand your disappointment regarding the condition and technology of the room, including the television and amenities. We appreciate that these details can have a meaningful impact on the overall comfort of a stay, and we are truly sorry that the facilities did not meet your expectations. Your comments have been taken seriously and will be shared with the relevant teams for careful review and further improvement. Most importantly, we are deeply sorry that the language barrier made it difficult for you to communicate with our Night Team when you needed assistance. We can understand how helpless and frustrated you may have felt when you were trying to explain your concerns but were unable to communicate comfortably and clearly. Every guest should feel heard, understood, and supported, regardless of the time of day, and we sincerely regret that we fell short in this regard. Please be assured that we do not take your feedback lightly. We will use your comments as an opportunity to improve both our facilities and, importantly, the way we communicate and respond to our guests when they need us most. Mr. Saim A., we are truly sorry that your stay left you with these frustrations. We sincerely hope that you might give us another opportunity in the future to restore your confidence in Novotel Phuket Kamala Beach and provide you with the comfortable, attentive, and caring experience you deserved from the very beginning. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Juan C. P., Thank you very much for choosing to stay with us and for taking the time to share such kind and encouraging feedback. We are delighted to know that you enjoyed our excellent location and convenient access to the beach, and that our Heartists made your stay smooth, relaxing, and welcoming. We are especially pleased to hear your kind recognition of our Reception team for their helpful and informative service. Your thoughtful comments are truly appreciated and will be shared with the team as a meaningful encouragement. Providing warm, attentive, and genuine hospitality is very important to us, and we are grateful to know that our efforts contributed positively to your stay. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back to Novotel Phuket Kamala Beach for another enjoyable and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach