Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,208 reviews

Novotel Phuket Kamala Beach - Image 1
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Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,208 reviews

TripAdvisor Rating  4.2/5  2,521 reviews

Certificate of excellence 2024

Amazing view, nice room, strange rules

TripAdvisor rating 3.0/5

Elisabete de C TripAdvisor review

Very Nice beach! Amazing view. The hotel is good, but it has some strange particularities: first, If you don’t leave a money depósit on the reception you can’t get a simple water by the pool. So, you need to carry money or your credit card all the time. They simple refuse to put that on your room bill. Second, you’re at the beach, near the sea, you try to rest… and they put music because they don’t yet understand that you’ve travelled from far away to listen the sound of the waves and the silence.

Dear elisabetedec, Thank you for sharing your feedback and for highlighting the beautiful views and beachfront location, which we are pleased you enjoyed. Regarding the deposit, please allow me to clarify that this is required to cover any incidental charges during the stay and is a standard procedure aligned with practices across many hotels. This allows guests the convenience of charging services to their room throughout the property. We understand this may feel inconvenient at times, and we appreciate your understanding. With respect to the music by the beach, our intention is to create a pleasant atmosphere while still respecting the natural surroundings. We carefully monitor and control the volume to ensure it remains at a comfortable level and does not disturb guests who wish to relax and enjoy the sound of the waves. Your feedback is valuable and helps us continue to strike the right balance. Thank you once again for your comments. We hope to have the pleasure of welcoming you back for an even more relaxing stay in the future. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager Novotel Phuket Kamala Beach

Customer review rating 4.5/5

Carlos I. M. C. Couples - Confirmed reviews ALL

Great location , very friendly stuff , clean rooms minor issue with a non-working fridge but not a big deal

Customer review rating 5.0/5

Amith C. T. Couples - Confirmed reviews ALL

The property is located on the kamala beach. The beach is very clean and beautiful. The staff at the property were very courteous. The spa facilities were also very good. I visited this property along with my wife to celebrate our 10th wedding anniversary. They have upgraded us to the pool villa as I am gold member with accor. I recommend this room a lot as it has direct access to the beach. Cafe del Mar is located just 100 meters from this property and you can access it from the beach entrance.

Dear Mr. Amith C. T., Thank you very much for choosing to stay with us and for taking the time to share such a wonderful review. We are truly delighted to hear that you and your wife had a relaxing and memorable stay while celebrating your 10th wedding anniversary. It is a pleasure to know that you enjoyed our beautiful beachfront location, the cleanliness of Kamala Beach, our spa facilities, and the warm hospitality of our team. We are also glad that the complimentary upgrade to our Pool Villa enhanced your experience—its direct beach access is indeed a highlight many of our guests love. As a valued ALL Gold member, your comfort and satisfaction are very important to us. Your recommendation means a great deal, and your feedback inspires us to continue delivering genuine and attentive service every day. We sincerely look forward to welcoming you and your wife back to Novotel Phuket Kamala Beach for another wonderful stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Customer review rating 4.5/5

Gary W. Couples - Confirmed reviews ALL

It wasa very short stay, arriving late and leaving early, but staff made us feel very welcome

Dear Gary W., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our beautiful location and felt warmly welcomed by our team, even during your short stay. Your kind words mean a lot to us and encourage our staff to continue delivering excellent service. We hope to have the opportunity to welcome you back for a longer and even more enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Customer review rating 0.5/5

Stephane L. Business - Confirmed reviews ALL

How would you react when you open your eyes and discover a staff staring at you laying on your bd, sleeping, from the orther side of your room? How would you feel when the staff stays there even when you ask her to leave ? What would you think when the Hotel is not dealing wiuht the situation properly? Add a slice of rudeness at check out and unprofessional guest management and you get what the stay was like !

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. First and foremost, please accept our sincere apologies for the experience you described. We understand how unsettling it must have been to feel your privacy was compromised, and this is certainly not the experience we aim to provide our guests. Please allow me to clarify that our staff did not intend to enter your room while you were resting. Due to the "Makeup Room" sign being displayed, there was a miscommunication that unfortunately led to this unintended interruption. We are taking this matter seriously and reinforcing our training to ensure that our guests’ privacy is always respected. Regarding the booking process and your room upgrade, we regret that there was any confusion or misunderstanding during your stay. Our team’s intention was to assist with your request, and we apologize if it caused any frustration or inconvenience. We value your feedback and will use it constructively to improve both our service standards and guest communication. We hope you may consider giving us another opportunity to provide the welcoming and seamless experience that Novotel Phuket Kamala Beach is committed to delivering. Best regards, Pataraseth Pokinbenjarasamee (YU) General Manager

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Other web-users rate our hotel

  • 771 reviews 8.5/10 Location
  • 892 reviews 7.3/10 Room
  • 1,135 reviews 8.5/10 Service
  • 11 reviews 8.9/10 WiFi
  • 601 reviews 9.1/10 Beach
  • 435 reviews 8.3/10 Breakfast
  • 382 reviews 7.1/10 Comfort
  • 326 reviews 5.9/10 Cleanliness

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