Novotel Phuket Kamala Beach 4 stars

Dear Wayne H. C., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed our great location, found your room clean, and experienced the warm and helpful hospitality provided by our Heartists. It is especially rewarding to hear that you had an enjoyable time at our rooftop bar and that our team was always ready to assist whenever you needed anything. Your kind compliments will certainly be shared with the team. At the same time, we sincerely apologize for any inconvenience regarding the replacement of your bed linen and towels. We appreciate you bringing this to our attention, and your feedback has been shared with our Housekeeping team to ensure that our room servicing procedures are communicated more clearly and carried out consistently to provide the level of comfort our guests expect. Thank you once again for your thoughtful feedback. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another relaxing and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Valerie D. V., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to know that you thoroughly enjoyed your stay with us and appreciated the peaceful atmosphere of our resort. It is also a pleasure to hear that you found the food to be excellent. Your kind words are greatly appreciated and will be shared with our culinary team and all of our Heartists as wonderful encouragement. Thank you once again for your generous feedback. It was our absolute pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another relaxing and memorable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Fahrunisa N., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your kind feedback. We are truly delighted to know that you enjoyed our beautiful beachfront location and found it to be the perfect place for your stay. It is equally rewarding to hear that our Heartists were always helpful throughout your visit, as providing genuine and attentive service is what we strive for every day. Your thoughtful comments mean a great deal to all of us and will certainly be shared with the team as encouragement to continue delivering memorable experiences. Thank you once again for your support. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another relaxing stay in the near future. Warm regards, Krittayoch Ao-lueknuea Front Office Manager Novotel Phuket Kamala Beach

Dear Rehan A., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your kind feedback. We are truly delighted to know that you were satisfied with your stay and that you enjoyed our convenient location. It is especially rewarding to hear your kind words about our team's service and that the assistance provided by our manager helped make your booking experience smooth and pleasant. Your thoughtful compliments have been shared with our Heartists, as they are a wonderful source of encouragement for us to continue delivering genuine hospitality and exceptional service to every guest. Thank you once again for your valued support. It was our sincere pleasure to welcome you, and we look forward to having the opportunity to serve you again on your next visit to Phuket. Warm regards, Krittayoch Ao-lueknuea Front Office Manager Novotel Phuket Kamala Beach

Dear Riedwaan A., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your valuable feedback. We are deeply sorry to learn that your stay did not reflect the high standards of hospitality that we strive to deliver, and we sincerely apologize for the disappointment you experienced. We are truly concerned by your comments regarding the cleanliness of your room, the bathroom condition, and your breakfast experience. Please accept our sincerest apologies, as this is certainly not the impression we wish to leave with our valued guests. We completely understand how these shortcomings affected your overall stay, and we genuinely appreciate you bringing them to our attention. Please be assured that your feedback has been shared with our Housekeeping, Engineering, and Food & Beverage leadership teams for thorough review and immediate follow-up. We are also continuing our ongoing enhancement program and reinforcing our service standards through regular Heartist training, as we remain fully committed to providing a more comfortable and memorable experience for every guest. Once again, we sincerely apologize that we were unable to meet your expectations on this occasion. We truly value your feedback, as it helps us identify areas where we must improve. We would be honored to have the opportunity to welcome you back in the future and restore your confidence in our hotel with the level of service you rightfully expect. Warm regards, Krittayoch Ao-lueknuea Front Office Manager Novotel Phuket Kamala Beach