Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,180 reviews

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118/16 Moo 3, Tambon Kamala, Amphur Kathu, 83150 PHUKET, Thailand

Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Telephone
Fax +66 76 303 777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,180 reviews

TripAdvisor Rating  4.2/5  2,527 reviews

Needs some love and attention!

TripAdvisor rating 3.0/5

JackP1399 TripAdvisor review

We have stayed in many hotels in Phuket. The location of this one is fantastic with beautiful views of the sea/sunset. We booked a 2 bedroom pool villa. We knew the hotel would be a little tired around the edges. It’s pretty much as expected (really in need of a refurb). The staircase up to the roof terrace doesn’t have any working lights. This makes it very dangerous at night. The room is kept very clean. However, the terrace needs a good freshen up and a wipe down! The aircon works well but is very old and noisy! The hotel needs to get to grips with enforcing the non reservation of sunbeds. This is the first hotel in Phuket I’ve experienced it. By 9am most sunbeds are reserved and left for massive chunks of the day. For this reason I wouldn’t stay again! The staff are friendly but perhaps a little overly relaxed. Shouting over the pool bar to each other etc

Novotel Kamala beach excellent

TripAdvisor rating 5.0/5

Freedom558159 TripAdvisor review

We arrived to a lovely hotel in a perfect setting of Jamal beach right at the end, peace relaxing time, the tour desk staff amazing Pk was lovely, all staff attentive the food and beverage manager amazing and hospitable A negative only the outside paint work Defo in need of attention but rooms amazing Pool being black with lots of different levels was quite dangerous as not clear enough end up stumping toes first few times until got used to it Everyone reserves chairs so early not respecting the 9am rule so very hard to find sunloungers each morning Tip box should be out in restaurant at check in desk as they so deserve tips Great experience would defo recommend this hotel and location loved our time here Thankyou 🙏🏼

Dear Freedom558159, Thank you very much for your kind review and for recommending Novotel Phuket Kamala Beach. I’m delighted to hear you enjoyed our beachfront location, relaxing atmosphere, and the warm hospitality of our team. Your special mention of PK and our Food & Beverage Manager is truly appreciated and will be shared with them. Thank you also for your constructive feedback regarding the exterior paintwork, pool visibility, sunbed reservations, and your suggestion on tip boxes. Please be assured that your comments have been noted and will be reviewed with the team to improve the overall guest experience. We truly appreciate your support and hope to welcome you back again very soon. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Customer review rating 4.5/5

Montri S. Families - Confirmed reviews ALL

Good Experience with all stuffs Starting from reception, bell boy allow me to park my car near entrance, friendly stuff in restaurant, etc.

Dear Khun Montri S. Thank you very much for choosing to stay with us and for taking the time to share your kind feedback. We are delighted to hear that you had a good experience with our team, from the reception and bell staff to our restaurant staff. Your encouraging words about their friendliness are truly appreciated. We are very pleased that our team could make your stay comfortable and enjoyable, and we sincerely hope to welcome you back in the future for another memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Customer review rating 2.0/5

Karan G. Families - Confirmed reviews ALL

So far, the most disappointing stay across any & all Accor hotels we have stayed in. Started with the 1st night - the room had ants and water leakage problems. Was promised a solution by morning (we were patient surely!); but it was a task getting front office to make it happen (and that too with mutiple confusion points - internal logs can be reviewed). Wheelchair had a leg that had to be managed (kept coming out!). F&B is good, F&B staff is attentive Room extension on last day was met with a lot of resistance - refused at first, then confirmed with payment, then refused, and then finally given. Issue is that if it had to be given at a charge itself (despite GOLD membership benefit), it should have been called out upfront! (And yes, I am aware about the availability & cancellations and policies etc). Best part of the stay - easy access to the beach and a nice pool + unexpected decent F&B!

Dear Mr. Karan G., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. Please allow me to sincerely thank you for choosing Novotel Phuket Kamala Beach and for your loyalty as an Accor member. First and foremost, I would like to express my deepest apologies for the disappointments you experienced, particularly regarding the room condition on your first night, the delays and confusion in follow-up actions, the wheelchair issue, and the inconsistencies you encountered with the room extension process. We fully understand how frustrating this must have been, and I truly regret that our service did not meet the standards you rightfully expect from an Accor hotel. Your comments regarding the front office attitude, public area cleanliness, and the way Accor membership benefits were communicated have been taken very seriously. Please rest assured that we take full responsibility for these shortcomings. Your feedback has already been shared with the relevant teams, and corrective actions are being implemented to reinforce service awareness, clarity of communication, and operational coordination to prevent such situations from recurring. At the same time, I would like to thank you for recognizing the positive aspects of your stay, particularly our beachfront location, swimming pool, and the attentiveness of our F&B team. Your kind words in this regard will certainly be shared with them as encouragement. Once again, I sincerely apologize that your stay did not reflect the quality and consistency we strive to deliver. We genuinely value your feedback, as it helps us improve and serve our guests better. I do hope we will have another opportunity to welcome you back in the future and provide you with a far more seamless and pleasant experience. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Customer review rating 5.0/5

Roman A. Families - Confirmed reviews ALL

real good time

Dear Mr. Roman A., Thank you very much for choosing Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to see your perfect score of 10 and to know that you had a very nice stay and a really good time with us. Your kind words are a great encouragement to our entire team and reflect our commitment to providing a relaxing and enjoyable experience for our guests. It is always a pleasure to know that our efforts have contributed positively to your stay. We sincerely hope to have the opportunity to welcome you back again in the near future and to continue providing you with memorable moments by the beach. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

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Other web-users rate our hotel

  • 779 reviews 8.5/10 Location
  • 908 reviews 7.3/10 Room
  • 1,151 reviews 8.3/10 Service
  • 10 reviews 9.3/10 WiFi
  • 617 reviews 9.1/10 Beach
  • 433 reviews 8.1/10 Breakfast
  • 386 reviews 7.3/10 Comfort
  • 329 reviews 6.1/10 Cleanliness

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