Novotel Phuket Kamala Beach Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 5,631 reviews

ALLSAFE approved hotel

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Novotel Phuket Kamala Beach
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+ 22 Services

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Pet-friendly Villas available

  • Jacuzzi and Pool Villas with private water features

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3
Tambon Kamala, Amphur Kathu
83150 phuket
thailand

Fax: (+66)76/303777

Check-in from 14h00

Check out up to 11h00

  • By plane

    PHUKET INT AIRPORT At 24km / 14.91 miles

  • By plane

    PHUKET INTL AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS:7.96337, 98.28372

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 220

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,631 reviews

TripAdvisor Rating 4.5/5

2,255 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Average at best

Customer review rating 2.5/5

Jim Couples - 19/01/2022 Confirmed reviews ALL

The property is need of updating and proper maintenance. Way too many children; too far from everything. Beach not peaceful because of the loud jet skis all day long. Pool too small - not enough chairs. Breakfast just "ok".

Lobby quite dirty some of equipments in villa quite old

Customer review rating 3.0/5

Anonymous Families - 19/01/2022 Confirmed reviews ALL

Dirty and breakfast is low quality than expected. Feel like stay at 2 stars hotel

Dear Piyasuda K., Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has already been passed on to our management team to be addressed, so thank you for raising it with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

big room and good view

Customer review rating 5.0/5

Pang Families - 18/01/2022 Confirmed reviews ALL

good location at beach,roof top bar very beautiful when sunset

Dear Jeerawan K., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. We are happy to hear that you loved our location, rooftop bar and sunset. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Nice beach

Customer review rating 4.0/5

V I. E. W. Friends - 17/01/2022 Confirmed reviews ALL

Nice beach and smooth sand! And also good location for sunset

Dear Suveena J., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

better than expected

Customer review rating 5.0/5

Terry Couples - 16/01/2022 Confirmed reviews ALL

I loved the pool villa. Well kept private pool. Comfortable room. Great staff and restaurant. Clean beach and ocean.

Dear Theresa F., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Lovely time!

Customer review rating 5.0/5

Damien Couples - 16/01/2022 Confirmed reviews ALL

First time visit, spent a week in a jacuzzi villa. Excellent view, spacious room, reasonably well appointed and maintained. Very happy with the service!

Dear Damien P., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Fantastic location and the staff are wonderful!

Customer review rating 5.0/5

Jioji Friends - 16/01/2022 Confirmed reviews ALL

We had an amazing time at this hotel - the location was perfect - right on the beach with superb access and views, and the staff were ever so helpful. A big shoutout out to the Nual and Jum on the Rooftop Bar - they were fantastic and super friendly. The food was wonderful and did I mention the spectacular water views? A must stay!

Dear Jioji R., Thank you for taking the time to provide a review of our resort. We couldn’t be happier that your recent stay was very pleasant. Our service staff are definitely our number one asset, so we are very happy to hear that you had such a positive experience in this regard. We will make sure that your feedback is passed on to Nual and Jum, as we are sure it will put a big smile on their faces. We hope to see you soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Excellent Location

Customer review rating 4.5/5

Sarah T. Families - 15/01/2022 Confirmed reviews ALL

Especially impressed by the pre-booking service. The hotel admin were superb in dealing with my requests for information around the Thai Pass (as the law changed on 22 Dec which co-incided with my application). They were also super efficient at sending me the required information. I am very grateful as dealing with this in the UK was complicated.

Dear Sarah Louise T., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Perfect location, very nice staff and breakfast

Customer review rating 4.0/5

Lobar Families - 14/01/2022 Confirmed reviews ALL

The location is perfect, beach was clean and nice, despite external watercress being there at particular times, smelling gas. Breakfast was very nice, very polite and professional staff. Our room was at the back, facing another hotel, and a big tube would release water not very quietly in the middle of the night, and sometimes smell from outside would ge unbearable. Overall I still liked our stay, it is good value for money. Thank you!

Dear Lobar, Thank you for taking the time to review your recent stay with us at the Novotel Phuket Kamala Beach. I am pleased that the location, staff service and breakfasts were all highlights for your stay. Sorry to read about the disturbance caused from the adjacent property, please allow me to follow up on this point and confirm how frequently this issue is occurring. The team and I do hope that you can return in the future for another stay and that we can rectify this issue so that you have a 10/10 experience. Kind Regards Paul Smith

Great stay in wonderful location

Customer review rating 5.0/5

Beryl M. Couples - 12/01/2022 Confirmed reviews ALL

All the staff at Novotel Kamala Beach made us welcome and were extremely kind yet professional. The food at breakfast and in the restaurant was fabulous with lots of choice. The bed was very comfortable and the room had everything we needed for a very pleasant stay.

Dear Beryl, Thank you so much for your kind review, it was great to have you stay at the property again after 2 years away. I am pleased that you found the team to be welcoming, professional and kind and the hotels Food and Beverage offerings were a plus point for your stay. The team and I very much look forward to welcoming you back again in the near future. Kind Regards Paul Smith

Good location and great staff but not good accomodation

Customer review rating 4.0/5

Sab Friends - 11/01/2022 Confirmed reviews ALL

The staff and the location is fantastic but the hotel needs improvement. If they would invest in the rooms and the building this could be one of the best hotels in Kamala Beach. The staff in Novotel was the best I had to deal with in Phuket.

Dear Sab, Thank you for taking the time to tell us about your stay at Novotel Phuket Kamala Beach. Really pleased to read that the location and the team were to your liking, I take your comments regarding the need to reinvest onboard and can assure you that we are constantly working to update the property and have plans to undertake a good amount of maintenance this year. The team and I hope to welcome you back again in the no too distant future for another positive experience. Kind Regards Paul Smith

great stay, clean and good hotel, fantastic morning buffet

Customer review rating 5.0/5

K D. Families - 11/01/2022 Confirmed reviews ALL

Really liked this hotel - all was good here. great beach and swimmingpool and fantastic morning buffet. view over the bay from the swimming pool area and hotel room

Dear K D., Many thanks for taking the time to review your recent stay with us. I am really pleased to read that you enjoyed your stay and found the buffet breakfast and our fantastic views to be highlights of your stay. The team and I hope to welcome you back in the not too distant future for another positive experience. Kind Regards Paul Smith

Great location

Customer review rating 3.5/5

Anonymous Families - 08/01/2022 Confirmed reviews ALL

- Great location - Good team / service overall - Hotel shows sign of aging / needs renovation, better upkeep - The layout / accessibility of block E is a little of a hassle

Dear Christophe , Many thanks for taking the time to review your stay with us here at the Novotel Phuket Kamala Beach. I am pleased that the location, team and service were all plus points for your stay. I take on board your comments regarding the need for renovation and can assure you that we are always working to improve the product and will endeavor to improve the areas which let us down during your stay. I hope you will give us an opportunity to welcome you back in the future so that we can provide you with a genuine and hassle free experience. Kind Regards Paul Smith

A fantastic holiday

Customer review rating 4.5/5

Herwig Families - 07/01/2022 Confirmed reviews ALL

Returning to Novotel Kamala beach for a great holiday. A great location, increadibly friendly staff, making you feel like a VIP.

Dear Herwig, Thank you for taking the time to review your recent stay with us. Thank you to you and your family for choosing to return after the 2 year break we all had to take from international travel. It was our pleasure as always to host you all and the team and I really look forward to seeing you again in the not too distant future. Please be sure to contact me directly when you intend to travel again and I will see to it you are well taken care of. I hope you arrived home safely. Kind Regards Paul Smith

A fantastic vacation

TripAdvisor rating 5.0/5

herwigvanbeneden 07/01/2022 TripAdvisor review

The hotel is located greatly: the end of the Kamala beach bay, hardly anyone passing on the beach. Staff is great, Paul and Pinky making our stay perfect. The hotel offers good lunch and dinner service. Additionally beach restaurants at a 5 minute walk. My family and I go back any time! HvB

Thank you for taking the time to tell us about your stay Herwig, I am thrilled you enjoyed this stay as much as your last and it is always a pleasure to host you and the family. The whole team look forward to seeing you again in the not too distant future and providing you with another memorable experience. Kind Regards Paul Smith

Happy stay.

Customer review rating 4.5/5

Joe Families - 05/01/2022 Confirmed reviews ALL

Caring Housekeeping, Calm and nice location, Clear sea. Helpful stuff. Good breakfast. Direct beach access without needing to cross any road. The beach to the left of the hotel can be better. The rocky area to the far far right has many colorful little reef and fish.

Dear Joe, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are happy to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pyle

Perfect Corner

Customer review rating 4.5/5

Raj Families - 05/01/2022 Confirmed reviews ALL

I always like staying in Novotel properties, its great with the family. In particular, Kamala beach had fantastic service staff who took care of all our needs. This beach has a perfect snorkeling spot from the beach in front of the hotel. Equipment is available free for hotel guests

Dear Raj, Thank you for taking the time to review your stay with us. Really pleased to read that you enjoyed your stay and that you found the property to be family friendly and the location and staff were all plus points from your visit. We all look forward to welcome you back on your next visit to Phuket. Kind Regards Paul Smith

Hotel is tired - not up to the Novotel standard

TripAdvisor rating 2.0/5

210colleen 05/01/2022 TripAdvisor review

The hotel and rooms are very worn - not in good condition. The garden view is more the back end of the mechanical. The balcony door won't open. The hair dryer doesn't work. I was charged a full night as I came in on the early morning plane and with the sandbox program you need to go to my room. I accepted this - the covid test result was back early afternoon but they did not clean my room that day.

Dear 210colleen, Thank you for taking the time to provide us with your feedback, which helps us to continually improve our services. It is disappointing to see that we were unable to meet your expectations and we would like to sincerely apologize for having let you down on this occasion. Your feedback has already been passed on to our Engineering and Housekeeping team to be addressed, so thank you for raising it with us. We do hope that you will give us the opportunity to welcome you back in the future, as we are confident that we can turn your experience around. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Spectacular view of Kamala beach and very nice staffs

TripAdvisor rating 5.0/5

DEEHKT Couples - 08/11/2021 TripAdvisor review

We booked the superior room via accor website and got upgraded room to ocean villa which is very fantastic because we can enjoy the nice view of Kamala beach from bed and jacuzzi. Room is fully eqipped and practical. Free 2 welcome drinks at bar are included. Great👍. Hotel staffs are fully service minded and helpful. Guests can appreciate nice view of beach from swimming pool and fitness. Nice breakfast. Overall is very good memory for us. Recommended!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Staff are 5 star-resort is ok, management need some work

TripAdvisor rating 2.0/5

narayansmate 27/10/2021 TripAdvisor review

I am a Platinum Accor member. I came to this hotel BECAUSE it was Accor. The staff here are amazing, kind, generous and funny. In ALL areas. However, I never met a manager until I had an accident. I was advised by a staff member to walk back the resort a particular way because the beach had washed away under the stairs and a natural waterway washed over that section of the beach at high tide. I followed the advice of the staff member and walked along a sand bank at the edge of the property which then gave way causing me to fall. It took TWO days for the management to see me, and to tell me that it's not the hotel's fault because it's public land, and how stressed he was as he had so much to do before going on holidays. I'm not a fan I have to say, and given my considerable experience in Human Resources, I'm sure that a review should be held into how this property is managed. I have since had problems with my finger, and back. Yet, since checking out, not even a "I hope you're ok" email. Customers have wallets, and they vote with them. Sadly, I wouldn't recommend this property, based on my experience. There are better resorts next door, and along the beach. I'll stay with them, as I also have status with them.

Many thanks for taking the time to review our property and for your feedback regarding your experience. I am truly sorry that how I handled your injury and that our interactions have let the rest of the team down. I will learn from this experience and endeavor to do better from now on. I can assure you that the team and I take all injuries seriously whether they happen on or off site and the hotel has a fantastic loss and prevention and front office team who are the hotels first aiders when accidents happen. I am pleased that you found the rest of the hotels team so engaging and other than the accident and my behavior you had a good stay overall. I have sent you an email and would be more than happy to discuss your experience further, either by phone or email so that I have an opportunity to learn and grow from your feedback and do better next time around. My apologies once again. Kind Regards Paul Smith

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