Novotel Phuket Kamala Beach 4 stars

The room is big, beds are hard, place is clean. Nice shower has a mini fridge free water. Breakfast buffet was ok cold pancakes, waffles and french toast but we put them through the toaster after. Staff are pleasant and wonderful. Restaurants are so so. We walked on the beach and found real good places to eat decent prices. Pool was nice clean but the ocean is right there. Pool towels available

The hotel not clean and the facility, atmospheres like been abandoned.

Great staff and service! Amazing site with tons of activities to do in the surrounding area! Looking forward to coming again!

This is a good hotel for the price. Breakfast is good rooms are nice and the service is good. It's location is good able to walk to town 20 min

Staying here is for the relaxation and proximity to the beach. The hotel operations are passable with some highlights but opportunities exist for this hotel. Peaceful location Staff are friendly enough with a standout being Toon at the bar. He was excellent, friendly and knowledgeable. Beach access is good. Improvement opportunities are plentiful. I have not given direct feedback to the hotel yet. Breakfast - this is a whole topic. Plenty of choices for dry cereals, breads, hot food (bane mare), egg station and fruits. The new coffee machines are good (installed during my stay). Overall I found breakfast lacking in quality. Lets start at the egg station. Unless you are having scrambled eggs, the waffles, pancakes, eggs and bacon sit on the counter, so far below the heat lamps that they are stony cold. Seriously some basic quality control would have such a big impact. The croissants appear each day but always taste stale. They have a heating machine but it takes ages to warm them up and, all but once, I found the machine cold to start with. The staff are attentive enough but are constantly attending to the new machines as they are heavily used. Meals at other times left me disappointed at the price and quality. The room. I am in a cheaper room without sea views. It is comfortable enough but a few maintenance issues are showing. It is quite run down. The toilet gun jams on which soaks everything, the extraction fan is hanging and one of the bedside lamps doesn’t work. I found the bed ok and quite like the rain shower option. Housekeeping do an adequate job each day. Sleep quality was fine with some distractions due to self slamming doors. The pool. This is in desperate need of a good scrub. The beach access points have taps for feet at each entrance. A single shower is hidden between 2 of the 4 cabanas on offer. I recommend having showers at the foot rinsing stations, The cananas are high off the beach so you need to walk around or through the garden. The deck chairs are adequate. All in all it was a pleasant enough stay. I feel there are some really obvious improvement opportunities. Tips for guests. You will need taxis, tuktuks or a hire vehicle as it is a way out if town. A night transport from Patong will be 350-400TBH. A bus exists but it is a 15-20 min walk. Allow 30mins for the run depending on traffic. A short walk down the beach is Cafe Del Mar with vibing music and atmosphere. The hotel is close to Fantasea and another attraction. If you have a hire vehicle, make sure you have an international drivers licence (not just your regular one from wherever you come from). I have one and it saved me the hassle every other tourist cops and you can expect at least one or two stops as checkpoints are frequent.