Dear Ms. U., Warm greetings from Novotel Phuket Kamala Beach. Thank you very much for your wonderful feedback and for recommending our hotel to your friends. We are delighted to know that you enjoyed our convenient location, facilities, and the attentive service provided by our team. Your kind recognition of Khun Nut and the entire team is truly appreciated, and we will be sure to share your compliments with them. At the same time, please accept our sincere apologies for the unpleasant smell in your room following the disinfection process. We fully understand how uncomfortable this must have been and regret that it affected your overall room experience. Your feedback is important to us, and we will follow up with the relevant team to ensure greater attention is given to room conditions after disinfection. Thank you once again for your kind support and valuable feedback. We sincerely hope to have the pleasure of welcoming you back for an even more comfortable and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager

Dear Mr. Samson S. L. F., Greetings from Novotel Phuket Kamala Beach. Thank you very much for choosing to celebrate such a special occasion with us and for taking the time to share your experience. We are truly delighted to know that you enjoyed the beautiful beachfront setting, sea view, birthday room decorations, and breakfast selection. It is especially heartwarming to hear that our birthday cake made your celebration feel even more special. Your kind recognition of our team's friendliness and attentive service is greatly appreciated and will certainly be shared with our colleagues. At the same time, please accept our sincere apologies for the inconvenience caused by the ants in your room. Although we are glad that this did not significantly affect your stay, we understand that this is not the standard of comfort and cleanliness we wish to provide. Your feedback has been noted and will be shared with our Housekeeping and Pest Control teams for further attention and preventive measures. Mr. F., it was truly our pleasure to be part of your birthday celebration. We sincerely hope to have another opportunity to welcome you back and create even more wonderful memories on your next visit. Thank you once again for your kind support and valuable feedback. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager

Dear Mr. S., Warm greetings from Novotel Phuket Kamala Beach. Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to know that you enjoyed the complimentary villa upgrade, the panoramic bay view, and the comfort and thoughtful layout of your Jacuzzi Villa. It is especially rewarding to hear your kind compliments about our team members and their attentive assistance throughout your stay. Your recognition means a great deal to us, and we will be pleased to share your appreciation with the entire team. We are grateful that our hospitality helped make your stay a happy and memorable experience. Your kind words encourage us to continue providing heartfelt service and creating special moments for our guests. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another wonderful stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager

Dear Mr. James M. D., Greetings from Novotel Phuket Kamala Beach! Thank you very much for choosing to stay with us and for sharing such wonderful feedback. We are truly delighted to know that you enjoyed our beautiful hotel, the scenic view from your room, the shower facilities, and our breakfast selection. It is especially rewarding to hear your kind recognition of our team’s service. We will be delighted to share your compliments with Top, our Restaurant Manager, as your appreciation will undoubtedly mean a great deal to him and the entire restaurant team. Recognizing the dedication and hard work of our colleagues is truly meaningful to us, and your kind words will certainly encourage our team to continue delivering warm and attentive hospitality. Thank you once again for your generous feedback and for allowing us to be part of your holiday experience. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another wonderful and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Jui F. C., Greetings from Novotel Phuket Kamala Beach! Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed the beautiful view and appreciated our convenient yet private location. However, please accept our sincere apologies for the inconvenience caused by the broken balcony window panel and the cleanliness of the glass window in the bathroom. We fully understand that the condition and cleanliness of these areas are important to your comfort and overall experience. We truly regret that these matters did not meet your expectations. Please rest assured that your comments are important to us, and we will share them with our Engineering and Housekeeping teams for their attention and appropriate follow-up to help prevent similar concerns in the future. Thank you for bringing these matters to our attention and for giving us the opportunity to improve. We sincerely appreciate your kind feedback and hope to have the pleasure of welcoming you back for another comfortable and memorable stay, with an experience that better reflects the standards of hospitality we strive to provide. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Uday K. S., Greetings from Novotel Phuket Kamala Beach! Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed our peaceful beachfront location, family-friendly atmosphere, and welcoming hospitality. It is also a pleasure to hear your kind recognition of Mr. Deepu at the reception. We will be happy to share your compliments with him, as your appreciation is a wonderful encouragement to our team. At the same time, please accept our sincere apologies for the shortcomings you experienced with our housekeeping service, room cleanliness, the response time for your luggage assistance, and the toiletries provided. We fully understand how important prompt service and attention to detail are to a comfortable family holiday, and we sincerely regret that these aspects did not meet your expectations. Please rest assured that your comments are taken seriously and will be shared with the relevant teams to reinforce our service standards, improve room cleanliness, and ensure more timely assistance with our guests’ requests. Your feedback is invaluable in helping us identify areas where we can improve and provide a more seamless experience. Thank you once again for your honest feedback and for acknowledging the efforts of our team. We sincerely hope to have another opportunity to welcome you and your family back to Novotel Phuket Kamala Beach and provide you with a more comfortable and satisfying stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Khun Visarut P., Greetings from Novotel Phuket Kamala Beach. Thank you very much for your kind feedback. We are delighted to know that you had a very satisfying stay and enjoyed our clean and comfortable rooms, peaceful beach, and attentive service from our team. We are especially pleased to hear that Khun Sanma and Khun Top contributed to making your stay memorable. We will gladly share your kind compliments with them, as your recognition is a wonderful encouragement to continue providing warm, professional, and genuine hospitality. Thank you once again for your valued support. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another relaxing and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Ajay B., Greetings from Novotel Phuket Kamala Beach. Thank you very much for your wonderful and detailed feedback. We are truly delighted to know that you enjoyed our beachfront location, clean and comfortable room, swimming pool, and the warm hospitality of our team. It is especially rewarding to hear that Fuse, Yip, Marisa, and Khun Top made your stay so memorable. We will be sure to share your kind compliments with them and our Housekeeping team. We also sincerely appreciate your suggestions regarding English-language television channels and our booking date options. We understand how these details can enhance your overall experience, and we will share your feedback with the relevant teams for further review and improvement. Thank you once again for your kind recommendation and for considering us your regular place to stay. It would be our great pleasure to welcome you back and provide you with another enjoyable and memorable experience. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Wasim A. F., Greetings from Novotel Phuket Kamala Beach. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the unexpected changes to your travel plans and for your disappointment regarding the room view and refund for the unused night. Please kindly accept our apologies for the room view not meeting your expectations. Regarding the unused night, we would like to clarify that we are able to approve a refund for the unused night as an exception due to your emergency circumstances. However, as your reservation was made through a travel agent, we kindly ask you to contact your travel agent directly to process the refund, as the payment must be refunded through them. Please rest assured that we are not rejecting your refund request. We truly regret the inconvenience you experienced and appreciate your patience and understanding. Your feedback is important to us, and we will continue to improve our service to provide a more comfortable and pleasant stay for our guests. We sincerely hope to have the opportunity to welcome you back and provide you with a better experience in the future. Kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our beachfront location and the opportunity to walk along Kamala Beach. At the same time, we sincerely apologize for the inconvenience caused by the remaining poolside enhancement works, particularly as the project had extended beyond the originally communicated completion date. We fully understand your disappointment and acknowledge that this should have been better managed. We are also sorry to hear about the unpleasant smell around the pool bar area. This is certainly not the experience we want our guests to have, and your feedback has been shared with our team for further attention. Thank you again for your understanding and for highlighting these concerns. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards, Pataraseth Pokinbenjarasamee General Manager Novotel Phuket Kamala Beach

Greetings from Novotel Phuket Kamala Beach! Dear Khun Kanawut C., Thank you very much for your wonderful feedback and for choosing Novotel Phuket Kamala Beach for your first stay with us. We are truly delighted to know that you had such a memorable experience, from check-in to departure, and that you enjoyed the room upgrade, spectacular views, extensive breakfast selection, and outstanding service provided by our team. Your special recognition of Khun Tao from Food & Beverage and Khun Nut from Front Office is sincerely appreciated. We will be delighted to share your kind compliments with them. It is especially rewarding to know that Khun Tao's warm welcome and Khun Nut's helpful assistance before your arrival contributed to making your stay so enjoyable. Thank you once again for your trust and kind words. We are truly honoured to know that you intend to return, and our team looks forward to welcoming you back for another exceptional and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Greetings from Novotel Phuket Kamala Beach! Dear Siti N. G. M. K., Thank you very much for your wonderful feedback and for choosing to stay with us. We are truly delighted to know that you had such an enjoyable experience and appreciated the breathtaking views, cleanliness of our hotel, and especially your stay in our Ocean Villa. It is particularly rewarding to hear that our team made a positive impression on you. Your kind recognition of our helpful Bell Team and friendly, prompt Front Office colleagues means a great deal to us. We will gladly share your compliments with the team, as your appreciation is a wonderful encouragement for everyone to continue delivering warm and attentive hospitality. Thank you once again for your kind words. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Greetings from Novotel Phuket Kamala Beach! Dear Tom, Thank you very much for your wonderful feedback. We are truly delighted to know that you had such an enjoyable stay and that you have already chosen to return next year. Your confidence in us is the greatest compliment we could receive. It is especially heartwarming to hear your kind recognition of Beam and Jeremy for their friendly hospitality, attentive care, and dedication to making your stay memorable. We will be delighted to share your compliments with them, as your appreciation is a wonderful encouragement to our team. We are also pleased that you enjoyed our food, beautiful location, and the overall resort experience. Thank you once again for your kind support. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach next year for another exceptional and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologise that your stay fell short of your expectations. Our review found that the bellmen were assisting other guests when you arrived and provided assistance as soon as they returned. However, we recognise that you had already started carrying your luggage yourself. We are sorry for this gap in service, which does not reflect the welcoming arrival experience we strive to provide. We also regret the unpleasant smell and view you described. While our team arranged A. room change, we recognise that this did not fully resolve your dissatisfaction. We should have followed up more closely to ensure your comfort and address any remaining concerns. Your feedback is being addressed with our teams to improve arrival assistance, room checks and guest follow-up. Please accept our sincere apologies for the disappointment you experienced. Kind regards, Pataraseth Pokinbenjarasamee (Yu) General Manager

Greetings from Novotel Phuket Kamala Beach! Dear Mr. Gandossi S., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies that your stay did not meet the standards you rightfully expected from Novotel. We are truly sorry for the inconveniences you experienced, particularly regarding the bathroom lighting, workspace, room maintenance and cleanliness of the terrace and balcony. We also regret the unsatisfactory response you received concerning the refrigerator, as we understand how frustrating it must have been when your concern was not addressed with the appropriate care and explanation. Please be assured that we take your comments seriously and will share them with the relevant teams for careful review and follow-up. Your feedback is valuable in helping us identify areas where our facilities, cleanliness, and service communication need improvement. We sincerely regret that we fell short of your expectations and would be grateful for another opportunity to restore your confidence in our hotel and provide you with a more comfortable and pleasant experience. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Valued Guest, Thank you for your feedback and for staying with us on many occasions. I am sorry that the renovation noise and room concerns affected your recent experience. While the pool enhancement project was undertaken to improve our guests’ experience, we recognise the disruption it caused. I particularly apologise for work continuing beyond the communicated finishing time of 5pm. The enhancement works are now complete. We are also following up on your comments regarding the air-conditioning and reviewing our English-language movie channel options. We value your continued support and hope you will give us another opportunity to restore your confidence and provide the comfortable, enjoyable stay you should expect from us. Kind regards, Pataraseth Pokinbenjarasamee General Manager

Greetings from Novotel Phuket Kamala Beach! Dear Pritam, Thank you very much for your kind feedback and for choosing to stay with us. We are delighted to know that you appreciated our convenient location and the service provided by our team. Your kind words are truly appreciated and encourage us to continue delivering warm hospitality and attentive service to all our guests. Thank you once again for your support. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another pleasant and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Craig, Greetings from Novotel Phuket Kamala Beach. Thank you very much for choosing to stay with us as a family and for taking the time to share your honest feedback. We are pleased to know that you enjoyed the area, found your room clean, and received warm and friendly service from Adam, Sun, and our Reception team. At the same time, we sincerely apologize for the inconvenience caused by the ongoing pool enhancement works. We fully understand how the daytime construction noise and the temporary impact on the surrounding areas affected the aesthetics and overall atmosphere during your stay. We truly appreciate your patience and understanding while these improvements are being carried out. Your comments regarding the cleanliness of the pool surroundings have also been noted and will be followed up with the relevant teams to ensure that the area is maintained as carefully as possible throughout the works. Thank you once again for your kind recognition of our team and for your constructive feedback. We sincerely hope to have the pleasure of welcoming you and your family back once the enhancement works are completed, so that you can enjoy the refreshed surroundings and the experience we truly wish to provide. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Abhishek J., Warm greetings from Novotel Phuket Kamala Beach. Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to know that you enjoyed our location and had an otherwise pleasant stay. At the same time, please accept our sincere apologies for the inconvenience caused by the noise from the pool enhancement work during your stay. We fully understand how this may have affected your comfort and enjoyment, and we truly appreciate your patience and understanding. Your feedback is important to us, and we remain committed to carefully managing such work to minimize any impact on our guests' experience. We sincerely hope to have the pleasure of welcoming you back and providing you with an even more comfortable and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala