Novotel Phuket Kamala Beach

Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.4/5 1,364 reviews

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Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Pet-friendly Villas available

  • Jacuzzi and Pool Villas with private water features

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

  • By plane

    PHUKET INT AIRPORT At 24km / 14.91 miles

  • By plane

    PHUKET INTL AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS:7.96337, 98.28372

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,364 reviews

TripAdvisor Rating  4.5/5  2,281 reviews

Certificate of excellence 2022

The dirty beach spoils the fun

TripAdvisor rating 3.0/5

Vish81 Families - TripAdvisor review

The good - the reservation team is efficient and prompt , the ocean view rooms are great with great view of the ocean . Clean rooms . The pool is nice and the bar by it is awesome The bad - the breakfast options aren’t great . You don’t expect canned juices in Thailand . The staff isn’t the most efficient you will see . The ugly - the beach is a sad state with tons of plastic being washed ashore . Hotel team must make effort to keep the beach clean . The hotel lobby needs an immediate upgrade .The ceiling looks really shabby .

Good location but poor service quality

TripAdvisor rating 2.0/5

Einda N TripAdvisor review

Our check-in experience was excellent, thanks to Pink and Bird. Breakfast crew and the selection of food need to improve a lot. Food hygiene is another area to look-out as we found fly in the Papaya fruits tray at the breakfast spread. The spread is almost the same for everyday during our 5 days stay. Housekeeping is another area that need to improve a lot. Part of their sustainability initiatives, Novotel replaces single used individual shower amenities with dispenser type in the bathrooms which is a great move. But in such scenario, the housekeeper have to make sure that the dispensers are always fill with enough shower gel or shampoo or conditioner for the guest to use. But to my disappointment, on the day before our last day, there is no shower gel in the dispenser. We have to call front desk a few times for the refill and have to wait almost an hour to receive the amenities after several calls (It took more than 2 hours in total). Room tips: The ocean view pool villa at the end of the row is the best for privacy and view. If you are not staying in villa, try to get the room on Block A.

My best holiday.

Customer review rating 5.0/5

Arisa Families - Confirmed reviews ALL

All the staffs are friendly and very helpful.The hotel is located on quiet and beautiful scenery.The room rate is worth paying.Food is delicious and reasonable price.

Dear Khun Arisa J., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Alan Burrows General Manager

excellent

Customer review rating 5.0/5

Preeti K. Friends - Confirmed reviews ALL

excellent staff excellent service rooms are beautiful

Dear Khun Gurpreet K., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Alan Burrows General Manager

Customer review rating 4.5/5

Simon Friends - Confirmed reviews ALL

Great service, awesome food, excellent pool and very comfortable bed. Look forward to coming back again

Dear Khun Simon M., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Alan Burrows General Manager

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Other web-users rate our hotel

  • 613 reviews 8.1/10 Location
  • 838 reviews 7.5/10 Room
  • 911 reviews 8.6/10 Service
  • 12 reviews 7.1/10 WiFi
  • 522 reviews 8.8/10 Beach
  • 306 reviews 7.5/10 Breakfast
  • 288 reviews 6.3/10 Cleanliness
  • 252 reviews 4.7/10 Amenities

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