Novotel Phuket Kamala Beach 4 stars

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay. While we are pleased to know you were satisfied with our team and your arrival and departure experience, we are truly sorry that the condition of your room did not meet your expectations or the standards we strive to uphold. Your comments regarding the room condition, maintenance, cleanliness and overall comfort have been taken seriously and shared with our team for immediate review and improvement. We sincerely appreciate your honest feedback, as it helps us identify opportunities to improve. Please be assured that we remain committed to enhancing our guest experience and ensuring every room is presented to the high standards our guests expect. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay. Warm regards, Pataraseth Pokinbenjarasamee (Yu) General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback and for your continued loyalty to Novotel Phuket Kamala Beach. It is truly rewarding to know that our hotel remains one of your favourite destinations. We sincerely apologize that your recent experience did not fully meet the high standards you have come to expect from us. We understand your disappointment regarding the delayed room availability and the missed opportunity to recognize your special occasion. These thoughtful touches are important, and we regret that we fell short this time. Your feedback has been shared with our team as a valuable reminder that, even during periods of high occupancy, every guest deserves the same level of care and personalized attention. We truly appreciate your understanding and your continued support. We look forward to welcoming you back and providing the memorable experience you deserve. Warm regards, Pataraseth Pokinbenjarasamee (Yu) General Manager

Dear Ross P. O., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to know that you had such a lovely stay with us from start to finish. It is especially rewarding to hear that you found our hotel spotless and appreciated the cleanliness of your room throughout your stay. Your kind words are a great source of encouragement for our Housekeeping Heartists, who take great pride in maintaining a comfortable and welcoming environment for all our guests. Thank you once again for your generous feedback and for placing your trust in us. It was our absolute pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another relaxing and memorable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Alexandre A., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your detailed feedback. We are pleased to know that you found your room comfortable and would especially like to thank you for recognizing the kindness and helpfulness of the Housekeeping Heartist who looked after Room 128. We will be delighted to share your thoughtful compliments with our Housekeeping team. At the same time, please accept our sincerest apologies that several aspects of your stay did not meet your expectations. We are truly sorry for the delay in clearing the food trays from the corridor, the limited facilities available at the Kids' Club during our enhancement works, and that our goodwill gestures and room service did not provide the value you had anticipated. We completely understand your disappointment, and we appreciate you taking the time to share these concerns with us. Please rest assured that your comments have been shared with our management team for careful review. Feedback such as yours is invaluable in helping us evaluate both our service standards and the guest experience during the enhancement period. We remain committed to continuously improving our facilities, services, and the way we care for our guests. Thank you once again for your honest feedback and understanding. We sincerely hope to have the opportunity to welcome you and your family back in the future, allowing us to provide the exceptional experience that reflects the genuine hospitality we strive to deliver every day. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Thanaporn Y., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your valuable feedback. We are delighted to know that you had a comfortable stay and that you enjoyed our great beachfront location and swimming pool. Your kind comments are truly appreciated and serve as great encouragement to our team. At the same time, we sincerely apologize for the inconvenience you experienced with the incorrect Google Maps location. We completely understand how frustrating this must have been, especially on the day of your departure. Thank you for bringing this matter to our attention. Please rest assured that we are reviewing the information and will work with the relevant parties to ensure our location details are accurate, helping to prevent similar inconveniences for our future guests. We truly appreciate your thoughtful feedback, as it helps us improve both our service and our guests' overall experience. Thank you once again for staying with us. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for an even more seamless and enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach