Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,210 reviews

Novotel Phuket Kamala Beach - Image 1
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Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,210 reviews

TripAdvisor Rating  4.2/5  2,520 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Gary W. Couples - Confirmed reviews ALL

It wasa very short stay, arriving late and leaving early, but staff made us feel very welcome

Dear Gary W., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our beautiful location and felt warmly welcomed by our team, even during your short stay. Your kind words mean a lot to us and encourage our staff to continue delivering excellent service. We hope to have the opportunity to welcome you back for a longer and even more enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Customer review rating 0.5/5

Stephane L. Business - Confirmed reviews ALL

How would you react when you open your eyes and discover a staff staring at you laying on your bd, sleeping, from the orther side of your room? How would you feel when the staff stays there even when you ask her to leave ? What would you think when the Hotel is not dealing wiuht the situation properly? Add a slice of rudeness at check out and unprofessional guest management and you get what the stay was like !

Customer review rating 4.5/5

Juan A. B. L. Couples - Confirmed reviews ALL

It was a great experience generally. Quiet hotel right on the beach and with fantastic amenities

Dear Mr. Juan A. B. L., Thank you very much for staying with us and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our peaceful beachfront location and the overall experience, as well as the amenities we provide. At the same time, please allow me to sincerely apologize for the requests that were not fully met during your stay, and for the disappointment with the fish and chips. We understand how important it is for every detail to match your expectations, and I am truly sorry for any inconvenience this caused. I have already shared your comments with our culinary and service teams to review and improve these areas promptly. Your feedback is extremely valuable as it helps us continue to enhance the guest experience while staying true to our commitment to quality and care. We genuinely appreciate your kind words and hope to have the pleasure of welcoming you back again soon, so we may provide an even more seamless and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Customer review rating 4.0/5

Simon K. S. Families - Confirmed reviews ALL

Hotel is nice with very nice staff. Missing some variation on breakfast. Prices on the menu at the restaurant isn’t accurate (missing vat). Confusing some time when the bill is presented. Overall nice hotel.

Dear Mr. Simon K. S., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are truly pleased to hear that you enjoyed our hotel and the warm service from our team. At the same time, please accept our sincere apologies for the inconvenience caused by the limited breakfast variety and the inconsistency with the restaurant menu pricing. We fully understand how this could be confusing, and I am truly sorry for any inconvenience this may have caused during your stay. Please be assured that we are already reviewing these matters with our Food & Beverage team to ensure clearer communication and a smoother experience moving forward. Your comments are extremely valuable to us as we continuously work to improve and deliver an even better stay for all our guests. We truly appreciate your kind words about our hotel overall, and we hope to have the pleasure of welcoming you back again in the future for a more seamless and enjoyable experience. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Couple 22yrs vacay

TripAdvisor rating 5.0/5

Tobias Johannes... S TripAdvisor review

Our stay was amazing every problem was solved right away. We received amazing service, especially from all the ladies working there, and Sun, Oat, the long one with glasses, the one with black t shirt in the pool bar and of course the amazing manager. The location is perfect and we couldn’t have been more excited and happy about our stay.

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Other web-users rate our hotel

  • 775 reviews 8.5/10 Location
  • 895 reviews 7.2/10 Room
  • 1,138 reviews 8.5/10 Service
  • 11 reviews 8.9/10 WiFi
  • 600 reviews 9.1/10 Beach
  • 437 reviews 8.3/10 Breakfast
  • 324 reviews 5.8/10 Cleanliness
  • 219 reviews 6.5/10 Value

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