Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,214 reviews

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Novotel Phuket Kamala Beach - Image 1
Novotel Phuket Kamala Beach - Image 2
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Novotel Phuket Kamala Beach - Image 4
118/16 Moo 3, Tambon Kamala, Amphur Kathu, 83150 PHUKET, Thailand

Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Telephone
Fax +66 76 303 777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,214 reviews

TripAdvisor Rating  4.2/5  2,519 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Gagan S. Families - Confirmed reviews ALL

Dear Mr. S., Thank you very much for choosing to stay with us and for taking the time to share such a wonderful review. We are truly delighted to hear that you, your wife, and your little one had such a memorable experience with us at Novotel Kamala Beach. It is heartwarming to know that our team—especially Top, Chef JJ, Ploy, and Oil—helped make your family’s stay so special. Your kind words about their care, attentiveness, and genuine hospitality mean a great deal to us. They will be thrilled to hear that their efforts made such a positive impact on your holiday. We are also very pleased that your daughter enjoyed her meals and felt so comfortable with our team. Creating a welcoming and stress-free experience for families is something we care deeply about, and your feedback encourages us to continue delivering this level of service. Thank you once again for your generous recommendation. We truly appreciate your trust and your heartfelt compliments. It would be our great pleasure to welcome you and your family back for another wonderful stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Customer review rating 4.0/5

James H. B. Solo - Confirmed reviews ALL

Dear Mr. B., Thank you very much for choosing to stay with us and for taking the time to share such detailed and thoughtful feedback. We truly appreciate your kind words about our location, the rooftop bar, the pool, the cleanliness of the hotel, and especially our team members, including our restaurant manager. It is wonderful to hear that you enjoyed many aspects of your stay. At the same time, I am sincerely sorry for the inconveniences you experienced, particularly regarding the half-board dinner quality, the delay in service, the confusion with the rooftop bar drinks, and the late timing of your room cleaning. Please accept our deepest apologies for these shortcomings. Your comments are very valuable, and we genuinely appreciate the constructive way in which you shared them. Please rest assured that I have personally shared your feedback with our culinary, service, and housekeeping teams. We are committed to improving the consistency of our meal offerings, enhancing staff training, and ensuring clearer communication about inclusions and menus. We will also review our housekeeping arrangements to better align with guests’ schedules. Your suggestions regarding menu adjustments and outdoor barbecue options are also very helpful and will be taken into serious consideration as we work to elevate the dining experience. I am glad to know that despite these issues, you still enjoyed your stay and that they will not deter you from returning. It means a great deal to us, and we are truly grateful. We hope to have another opportunity to welcome you back and provide a smoother, even more enjoyable experience. Thank you once again for your thoughtful feedback and for recognizing the efforts of our team. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Great stay at Novotel

TripAdvisor rating 5.0/5

UpdownH TripAdvisor review

Dear UpdownH, Thank you very much for your review and kind words. We’re glad to hear you enjoyed your stay and that Nat handled the situation well. We appreciate your feedback regarding the room type and will work to ensure clearer communication for future guests. We hope to welcome you back again soon. Best regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Customer review rating 2.5/5

Kanika S. Friends - Confirmed reviews ALL

Dear Ms. Kanika S., Thank you very much for staying with us and for taking the time to share your feedback. We are glad to hear that overall you had a good stay and enjoyed certain aspects of your visit. At the same time, we sincerely apologize for the inconveniences you experienced with the room condition, shower drains, towels, and the slow room service. Your comments have been shared with our team, and we are actively addressing these issues to improve maintenance, service speed, and overall guest comfort. We truly value your feedback and hope to have the opportunity to welcome you back to Novotel Phuket Kamala Beach for an improved and more seamless experience. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Not a first choice

TripAdvisor rating 3.0/5

655neerajg TripAdvisor review

Dear 655neerajg, Thank you for sharing your feedback and for choosing Novotel Phuket Kamala Beach for your family trip. We’re sorry to hear that your dining and service experience did not meet expectations on this occasion. Your comments have been shared with our culinary and service teams for improvement, as we continuously strive to enhance guest satisfaction. We truly appreciate your input and hope to have the chance to welcome you back for a more enjoyable stay in the future. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager Novotel Phuket Kamala Beach

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Other web-users rate our hotel

  • 773 reviews 8.4/10 Location
  • 908 reviews 7.3/10 Room
  • 1,116 reviews 8.4/10 Service
  • 10 reviews 8.5/10 WiFi
  • 599 reviews 9/10 Beach
  • 443 reviews 8.3/10 Breakfast
  • 393 reviews 7.1/10 Comfort
  • 327 reviews 5.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.