Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,361 reviews

Novotel Phuket Kamala Beach - Image 1
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Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,361 reviews

TripAdvisor Rating  4.2/5  2,459 reviews

Certificate of excellence 2024

Good service, Wonderful stay

Customer review rating 4.5/5

Mei L. Couples - Confirmed reviews ALL

Our stay was delightful from beginning as we were given a wonderful room with Jacuzzi, seaview and direct access to beach courtesy of Novotel upgrade. One staff in dining restaurant shines! He is Khun Yip. There was one particular incident that left us unpleasant during one of the weekend's breakfast which ends at 11:00 AM on that day. We arrived at restaurant at 10:04 AM, walking around to the fresh juice station with one empty bottle of pineapple juice, one full bottle of watermelon juice. Waiting for server there, by that time it should be 10:06 AM. Lady server came and we asked for two small glasses of pineapple juice. She said : "Finished". But we said: "Can you replenish? it is still an hour before breakfast ended?" She said :"Pineapple finished". But the fact was, there was a full tray of cut pineapple at the buffet table. So we pointed that they could take few pineapple pieces to make two small glasses of juice? We did not ask unreasonably. Your juice glasses is probably 120 ml content. But finally your lady staff went reluctantly to do it for us. However, Khun Yip, came to our table and expressed his regret for the incident and apologized for inconvenience. He was a star! Polite, apologetic and customer oriented. He should be recognized and promoted to train the team. We put the unpleasant experience behind us and overall the stay and dining experience are great.

we stayed here for 4 years now whenever we go to phuket

Customer review rating 3.5/5

Ticha Couples - Confirmed reviews ALL

We really like this place and have been staying here for the past four years whenever we visit Phuket. However, during our last three stays since last year, we've noticed that the AC doesn’t work properly at night. It gets too hot, even without a blanket, and the issue seems to occur only at night which affects the quality of our sleep. This also happened during our previous stay, but no one was able to fix it. We truly enjoy staying here and would love to continue, but if the AC system cannot be resolved, we may have to consider other options. Please let us know if this issue can be fixed.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stays with us. We truly appreciate your loyalty and that you\'ve chosen to stay with us over the past years. We are sorry to hear about the recurring issue with the AC during your stays. Your comfort is very important to us, and we sincerely apologize for any inconvenience this has caused. Please rest assured that we take this matter seriously. Our engineering team will conduct a thorough inspection to identify and resolve the issue. We would love the opportunity to welcome you back and ensure a more comfortable experience on your next visit. If you have any upcoming stays planned, please let us know in advance so we can personally check the room and ensure everything is in perfect order for you. We appreciate your patience and support and hope to see you again when your next traveling to Phuket. Best regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Damp room

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The room smells damp. Overall cleanliness isn't on point.

Good location and great staff

Customer review rating 4.5/5

Karen Families - Confirmed reviews ALL

Nice room, good location and great staff

great stay

Customer review rating 5.0/5

A. Families - Confirmed reviews ALL

a great stay, totally relaxing, great staff and location.

Dear Osama A., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

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Other web-users rate our hotel

  • 818 reviews 8.3/10 Location
  • 941 reviews 7/10 Room
  • 1,068 reviews 8.4/10 Service
  • 17 reviews 7.3/10 WiFi
  • 605 reviews 9.1/10 Beach
  • 424 reviews 7.8/10 Breakfast
  • 334 reviews 5.4/10 Cleanliness
  • 311 reviews 4.4/10 Amenities

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