Dear Valued Guest, Warm greetings from Novotel Living Saigon South! Thank you for sharing your feedback and for recommending our hotel for both business and leisure stays in Ho Chi Minh City. We are delighted to know that you appreciated our convenient location in the heart of Phu My Hung, as well as the fast and convenient booking experience through the ALL Accor App. We are also pleased to hear that you enjoyed your accommodation, welcome amenities, and room upgrade as an ALL Gold member. Your feedback regarding our team’s service and member recognition is greatly appreciated, as it helps us identify opportunities to further enhance our hospitality and ensure every guest feels genuinely welcomed and valued. Thank you for your trust and continued support. We look forward to welcoming you back to Novotel Living Saigon South for another comfortable and memorable stay. Warm regards, Front Office Manager

Dear Valued Guest, Thank you for your wonderful review and for continuing to choose Novotel Living Saigon South for your stays. We are delighted to know that you and your family enjoy the comfort of our apartments and appreciate our peaceful location, convenient surroundings, and nearby dining options. It is especially rewarding to hear your kind compliments about our Front Office team, who strive to make every guest feel welcome and well cared for. Your continued trust and loyalty as an ALL Accor Gold member mean a great deal to us. Your encouraging feedback is a wonderful motivation for our team to continue delivering memorable and comfortable experiences for you and your family. We look forward to welcoming you and your family back to Novotel Living Saigon South for another pleasant stay in the near future. Warm regards,

Dear Valued Guest, Warm greetings from Novotel Living Saigon South! Thank you for sharing your feedback with us. We are pleased to know that the welcome gifts brought a pleasant surprise to your children and that you enjoyed the comfort of your stay. However, we sincerely apologize for the concern and disappointment caused by the soy milk served during breakfast, as well as the lack of a clear response when you brought this matter to our team’s attention. The quality and safety of the food and beverages we serve are of utmost importance, and we fully understand your concerns about consuming the soy milk again the following day. Please rest assured that your comments regarding the quality control of our plant-based milk options and our team’s response have been taken seriously. We will share your feedback with the relevant departments for thorough review and follow-up to help prevent similar situations from occurring in the future. Thank you for bringing this matter to our attention and for giving us the opportunity to improve. We sincerely hope to welcome you and your family back for a more reassuring, comfortable, and enjoyable experience. Warm regards, Front Office Manager

Dear valued guest, Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to hear that you found your room comfortable and our cleanliness to be spot on. It is especially pleasing to know that our team’s attention to detail, including ensuring your charger was returned to you before your departure, made a positive impression. Your kind recognition of our team is greatly appreciated. Thank you once again for your excellent ratings and for recommending us. We look forward to welcoming you back for another comfortable and enjoyable stay. Best regards,

Dear valued guest, Thank you for taking the time to share such a wonderful review of your recent stay with us at Novotel Living Saigon South! We are thrilled to read that our prime location right around the corner from the exhibition center was so convenient for your business trip. It is also fantastic to know that our team provided friendly service and that you enjoyed high standards of accommodation, cleanliness, and comfort throughout your visit. We truly appreciate your feedback regarding the breakfast selection as well—it is a great note for us as we continually look for ways to make our guest experience a solid 10/10 across the board. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back the next time business brings you to the area! Warm regards, Andrew-Front Office Manager

Dear valued guest, Thank you so much for sharing your feedback with us! As a valued member of the ALL - Accor loyalty program, it is wonderful to know that you had a smooth booking experience through our reservation center and that everything from your accommodation and cleanliness to our breakfast selection and team met your expectations completely. We are thrilled that you enjoyed a comfortable business stay with us, and we truly appreciate your top recommendation of both our hotel and the loyalty program. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next trip! Warm regards, Andrew-Front Office Manager

Dear valued guest, Thank you for taking the time to share your feedback with us following your recent business stay. As a Silver member of our ALL - Accor loyalty program, your opinions are extremely valuable to us. We are glad to hear that you appreciated our convenient location next to the exhibition center and nearby restaurants. However, we are deeply concerned to read about your experience regarding our room facilities, service training, and particularly the difficulties you faced during check-out. Please accept our sincere apologies for the issues with the noisy air conditioning, the comfort of the bed, and the check-out process, which fell well short of the standards we aim to provide. We have shared your detailed comments with our management and operations teams—including our front desk and housekeeping departments—to address staff training, app instructions, and room maintenance immediately. We truly appreciate your honesty as it helps us identify critical areas for improvement. Should you give us another opportunity in the future, we would love the chance to provide you with the seamless and comfortable experience you rightfully expect from Novotel Living Saigon South. Warm regards, Andrew-Front Office Manager

Dear valued guest, Thank you very much for sharing your kind feedback with us. We are delighted T. know that you and your daughter had a sweet and comfortable stay, and that our hotel made you feel like home. Your lovely comments are greatly appreciated and will be shared with our team. We look forward T. welcoming you and your daughter back again soon! Best regards, Andrew-Front Office Manager

Dear Valued Guest, Thank you for taking the time to share such detailed feedback about your recent stay with us. We are delighted to hear your positive comments about our service team. It is especially encouraging to know that you found our staff friendly, enthusiastic, knowledgeable, and well-trained. We will certainly share your kind words with the team. At the same time, we sincerely apologize that several aspects of your experience did not meet your expectations. We regret the inconvenience caused by the noise from the air conditioning and the fluctuating bidet water pressure. Your comments have been shared with our Engineering team for further inspection and follow-up. We are also sorry to hear that the lunch buffet did not meet your expectations in terms of menu variety, food quality, and replenishment speed. Your feedback has been shared with our Food & Beverage and Culinary teams so that these areas can be reviewed and improved Regarding the parking experience, we apologize for the inconvenience caused by the lack of proper guidance to our underground parking facility. We understand your concern about vehicles being parked outdoors and exposed to the elements. We will review this process with our Front Office and parking team to ensure clearer and more appropriate assistance for our guests. Your feedback is extremely valuable to us as it helps us identify areas where we can improve. We truly appreciate your recognition of our staff as well as your constructive comments, and we hope to have the opportunity to provide you with a much-improved experience on your next visit. Warm regards, Front Office Manager

Dear Valued Guest, Thank you very much for your kind review. We are delighted to know that our convenient location, pleasant surroundings, and helpful staffs contributed to a comfortable stay. We look forward to welcoming you back soon at Novotel Living Saigon South for another memorable experience. Sincerely, Novotel Living Saigon South Management Team

Dear Valued Guest, We sincerely appreciate your thoughtful feedback. It is wonderful to know that you enjoyed a comfortable stay and that our housekeeping team, especially Ms. Thu, made a positive impression. Recognizing our team members’ dedication means a great deal, and we will gladly share your kind words with her. We look forward to welcoming you back soon at Novotel Living Saigon South for another memorable experience. Sincerely, Novotel Living Saigon South Management Team

Dear Valued Guest, Thank you very much for sharing your wonderful experience at Novotel Living Saigon South. We are delighted to hear that you enjoyed Room 1311 with its great setup and layout, and truly appreciated the exceptional service from our Heartist team. It is also great to know that our convenient location and partnership with Grab added extra value to your stay. We sincerely look forward to welcoming you back soon for another memorable visit. Sincerely, Novotel Living Saigon South Management Team

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. Your positive comments are truly encouraging and inspire us to keep improving our services. We sincerely look forward to welcoming you back soon and creating an even more memorable experience for you. Sincerely, Novotel Living Saigon South Management Team

Dear Valued Guest, Thank you very much for sharing your feedback with us. We are delighted that you found our location convenient and that your overall stay was comfortable. We sincerely appreciate your suggestions regarding early check-in, prompt technical support, and air-conditioning performance. Your comments are very valuable and will help us improve our services to better meet the needs of our guests, especially after long journeys. We look forward to welcoming you back soon and ensuring an even smoother and more enjoyable experience. Sincerely, Novotel Living Saigon South Management Team

Dear Valued Guest, Thank you sincerely for taking the time to leave such positive feedback for Novotel Living Saigon South. We truly appreciate your support and are delighted to know that you had a satisfying experience at our hotel. Comments like yours are a great source of motivation for us to continuously improve our service quality and deliver the best experiences to our guests. We look forward to welcoming you back in the near future. Sincerely, Novotel Living Saigon South Management Team

Dear Mr. N., We sincerely appreciate your comments regarding your recent stay at Novotel Living Saigon South. It is always a pleasure to receive positive feedback, and I will be delighted to share your remarks with our team. Your kind words will serve as great encouragement to all of our staff as we continue striving to improve the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you back, and we hope your next visit will be just as pleasant as the last. Sincerely, Novotel Living Saigon South Management Team

Dear Valued Guest, Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconvenience regarding the crib and the breakfast service times. Your comments are very important and will help us improve our facilities and communication to better serve our guests. We truly appreciate your trust and look forward to welcoming you and your family again, with a more seamless experience. Sincerely, Novotel Living Saigon South Management Team

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to know that you had a lovely stay and found the experience enjoyable. Your comments encourage us to keep enhancing our services, and we look forward to welcoming you again soon for another pleasant stay. Sincerely, Novotel Living Saigon South Management Team