Grand Mercure Lake Biwa Resort & Spa 5 stars

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We sincerely apologize that, despite choosing our hotel with high expectations based on recommendations from your friends, our pre-arrival communication and room arrangements fell far short of your expectations. Although we contacted you in advance to confirm the details of your stay and you kindly replied with your room preferences and specific requests, we regret that we were unable to respond to you before your arrival. We should have informed you in advance that it would be difficult to accommodate your requests, allowing you the opportunity to make an informed decision regarding your stay. We are deeply sorry that, after traveling approximately three hours from Kyoto, you only learned of the situation upon arriving at the hotel. We take this matter very seriously. We also sincerely apologize for the considerable inconvenience and burden caused during what should have been a relaxing and comfortable stay. Thank you very much for your kind words regarding the staff member who assisted you with the room change on the final night. However, we fully recognize that even though we were eventually able to provide a room that better suited your needs, we could not make up for the time and comfort already lost during the earlier part of your stay. We sincerely regret that your overall experience did not meet your expectations. We will share your valuable feedback with the relevant departments and review our procedures for confirming and responding to inquiries and requests received prior to arrival. We will also work to improve communication and information sharing so that, whenever we are unable to accommodate a request, we can inform our guests as early as possible. Despite the disappointment you experienced during your stay, we are truly grateful for your kind appreciation of our staff’s assistance. Once again, please accept our sincere apologies for not providing the experience you had hoped for during your important stay. Thank you very much for taking the time to share your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk Team

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa and for taking the time to share your feedback. We are pleased to hear that you enjoyed our location and found the food to your satisfaction. We sincerely appreciate your comments and will continue working to improve our facilities, cuisine, and service so that every guest can enjoy an even more comfortable and memorable stay. We hope to have the pleasure of welcoming you back to Grand Mercure Lake Biwa Resort & Spa on your next visit to Nagahama. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We would also like to express our sincere gratitude for choosing our hotel for your child’s special birthday trip. We are truly honored to receive your kind words regarding the assistance provided by our team via email prior to your stay. We will be delighted to share your thoughtful comments with the team members who assisted you, as well as with our entire team. We are also very pleased to hear that you enjoyed the special arrangements prepared for your arrival. Knowing that your child’s birthday trip became a truly memorable experience brings us great joy and is a wonderful source of encouragement for all of our team members. We will continue to do our utmost to provide heartfelt hospitality and create memorable stays while cherishing each and every special moment of our guests. We sincerely hope that you and your family will visit us again and create many more wonderful memories together. We look forward to welcoming you back to Grand Mercure Lake Biwa Resort & Spa in the future. Thank you once again for taking the time to share your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk Team

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We are truly delighted to receive your kind comments, and all of our staff sincerely appreciate your warm feedback. We are pleased to know that you enjoyed our hotel's location and atmosphere, and we are especially grateful for your kind words about our hospitality. We will continue striving to provide heartfelt service and an even more comfortable stay for all of our guests. We sincerely look forward to welcoming you back again in the near future. Thank you once again for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk Team

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa and for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed your stay and that our team’s warm hospitality made a positive impression throughout your visit. Your kind words regarding our friendly staff are greatly appreciated and will be shared with the entire team. We sincerely apologize for the inconvenience you experienced regarding the check-in time. We understand that after such a long journey from Europe, you must have been very tired upon arrival. While our standard check-in time is from 3:00 PM, we truly appreciate your patience and understanding. We will continue to review our services to make our guests’ arrival experience as comfortable as possible. We are very pleased to know that you enjoyed our breakfast and dinner buffets. It is wonderful to hear that you appreciated the freshness and quality of our dishes, as well as the service provided by our restaurant team. We are also grateful for your positive comments about our table card system. We are pleased that this system helped you enjoy your dining experience with peace of mind while selecting your favorite dishes. Thank you again for your kind feedback. We hope to have the pleasure of welcoming you back to Grand Mercure Lake Biwa Resort & Spa in the future. We look forward to creating another memorable stay for you. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff