Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 2,480 reviews

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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, overlooking the magnificent Lake Biwa.

  • Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Conveniently located just a 10-minute drive or a 20-minute walk from the historical district.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,480 reviews

Customer review rating 5.0/5

Wendi D. Families - Confirmed reviews ALL

We had a gorgeous view of the lake from our room and enjoyed the welcome drinks and nightcap offerings daily. It was the perfect location to relax and unwind.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We are truly delighted to hear that you enjoyed the beautiful views of Lake Biwa from your room, as well as our welcome drinks and nightcap services. It is our greatest pleasure to know that you were able to spend a relaxing and rejuvenating time with us. We will continue striving to provide a comfortable and welcoming atmosphere for all our guests, and we hope you will visit us again in another season to enjoy a different side of Lake Biwa. All of our staff sincerely look forward to welcoming you again. Thank you very much for your valuable feedback. Front Desk Team Grand Mercure Lake Biwa Resort & Spa

Customer review rating 5.0/5

Wichittra D. Families - Confirmed reviews ALL

Good vibe , nice view , on-sen is very good. for family trip

Thank you very much for staying with us at Grand Mercure Lake Biwa Resort & Spa. We truly appreciate your kind comments regarding the good atmosphere, beautiful views, and our onsen. We are delighted to hear that you enjoyed your stay and found our hotel suitable for a family trip. It would be our great pleasure to welcome you and your family again in the near future. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Customer review rating 4.0/5

Lok B. Y. Families - Confirmed reviews ALL

It's a Sunday night so it's crowded. But the parking lot is large than enough. Snacks and drinks were supplied in the lounge before dinner time. The buffet dinner and breakfast were good too with a large variety of food. One downside is the facilities are a bit old. But some parts of the hotel have been renovated

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you found our service satisfying, and that you were able to enjoy the lounge with snacks and drinks, as well as both dinner and breakfast buffets with a wide variety of dishes. It is also a pleasure to know that our parking facilities met your expectations even during a busy Sunday stay. On the other hand, we regret that the age of some facilities did not fully meet your expectations. While parts of the hotel have been renovated, we acknowledge that there are still areas that require improvement, and we will continue working on enhancing the overall comfort of our property. Your valuable feedback encourages us to further improve our services and facilities. We hope to have the pleasure of welcoming you again for an even more comfortable stay in the future. Grand Mercure Lake Biwa Front Staff

Customer review rating 3.5/5

Rakshit S. Families - Confirmed reviews ALL

however the breakfast options were same wveryday which can be changed on a daily basis, also the Air conditioning needs to be rectified while the staff was courtious enough to change my room

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We are delighted to hear that you found our location convenient and your stay comfortable. We also sincerely appreciate your kind words regarding our staff, and we are pleased that they were able to assist you by arranging a room change. At the same time, we apologize for the inconvenience caused by the air conditioning and for not fully meeting your expectations regarding the variety of breakfast options. Your feedback is very valuable to us, and we will take it into consideration as we work to improve both our facilities and dining experience. We truly appreciate you taking the time to share your comments with us. We look forward to welcoming you again and providing an even more satisfying stay in the future. Grand Mercure Lake Biwa Front Staff

Customer review rating 5.0/5

Kerkchai N. Families - Confirmed reviews ALL

Good staff , good view ,we love that Hotel

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa and for sharing your kind feedback with us. We are delighted to hear that you enjoyed the beautiful view and appreciated our staff. It is truly rewarding to know that you loved your stay at our hotel. We will continue striving to provide a pleasant and memorable experience for all our guests. We sincerely look forward to welcoming you again in the near future. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Other web-users rate our hotel

  • 1,798 reviews 8.3/10 Location
  • 4,587 reviews 7.5/10 Room
  • 3,062 reviews 7/10 Service
  • 40 reviews 6.5/10 WiFi
  • 3,018 reviews 6.5/10 Amenities
  • 2,809 reviews 6.9/10 Vibe
  • 1,751 reviews 8.7/10 Value
  • 1,471 reviews 8.9/10 Breakfast

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