Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 2,303 reviews

Grand Mercure Lake Biwa Resort & Spa - Image 1
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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, overlooking the magnificent Lake Biwa.

  • Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Conveniently located just a 10-minute drive or a 20-minute walk from the historical district.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,303 reviews

Customer review rating 5.0/5

Piti L. Families - Confirmed reviews ALL

Onsen is the best!

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you enjoyed the beautiful view and found your stay to be worth every penny. It is also wonderful to know that you were satisfied with our onsen facilities. On the other hand, we sincerely apologize for the inconvenience caused by the air conditioning not working properly. Your feedback is very important to us, and we will share it with the relevant team to ensure improvements are made. We truly appreciate your valuable comments and hope to have the pleasure of welcoming you again in the near future. Sincerely, Grand Mercure Lake Biwa Resort & Spa Front Staff

Customer review rating 5.0/5

Kevin W. Families - Confirmed reviews ALL

Grand Mercure Lake Biwa is located right beside the lake with amazing views of Lake Biwa and the city. Staff were very attentive and provided excellent customer service. Breakfast was fantastic with large range of food and drinks options at the buffet.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We are truly delighted to read your kind comments regarding our location and the service provided by our staff. It is our greatest pleasure to know that you enjoyed the beautiful views of Lake Biwa and the surrounding city, as well as our attentive customer service. We are also pleased to hear that you were satisfied with our breakfast buffet and its wide variety of food and beverage options. Your positive feedback is a great encouragement to all of our team members. We will continue striving to provide a comfortable and memorable stay for all our guests. We sincerely look forward to welcoming you again in the near future. Grand Mercure Lake Biwa Front Staff

Customer review rating 2.0/5

Sai K. S. Families - Confirmed reviews ALL

No Air-condition even in the April is not hot but needs ventilation! I need request fan to solve the problem! The second is found blood in the bed sheet , I confirm is no change it

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We sincerely apologize for the unpleasant experience you had during your stay. First, we regret the inconvenience caused by the lack of adequate air conditioning and ventilation in your room. We are very sorry that you had to request a fan to make your stay more comfortable. Furthermore, we are deeply concerned and sincerely apologize for the issue with the bed sheet. Finding what appeared to be blood on the sheet is completely unacceptable, and we truly regret the distress this caused you. Please be assured that this matter will be taken very seriously, and we will immediately review and reinforce our cleaning and inspection procedures to prevent any recurrence. We deeply regret that we did not meet your expectations and appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust in the future. Grand Mercure Lake Biwa Front Staff

Customer review rating 4.0/5

Sik L. R. F. Couples - Confirmed reviews ALL

Furniture inside the room is a little bit old

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful view of Lake Biwa from your room. It is one of the highlights of our hotel, and we are glad it added to your stay. At the same time, we regret that the furniture in your room felt a bit old and did not fully meet your expectations. Your comment is very valuable to us, and we will take it into consideration as we continue to improve and maintain our facilities for a more comfortable stay. We truly appreciate your kind feedback and hope to have the opportunity to welcome you again in the future. Grand Mercure Lake Biwa Front Staff

Customer review rating 4.0/5

Man F. K. Couples - Confirmed reviews ALL

Everything is ok, only bed is too soft for us. Next time we will not stay during Japan holiday, too much people.

Thank you for choosing Grand Mercure Lake Biwa Resort & Spa. We are very pleased that you appreciated our location and the surrounding area. We are relieved to hear that your overall stay was "unresolved." However, we apologize that the firmness of the bed did not meet your expectations. Sleeping comfort varies from person to person, but we will take this into consideration when selecting amenities and providing better service in the future to ensure a more comfortable sleep. We also apologize that you were unable to relax due to the high volume of guests during the Japanese holiday period. While the hotel tends to be busy during peak seasons, there are also periods of relative calm, so we hope you will consider staying with us again if you have the opportunity. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Other web-users rate our hotel

  • 1,764 reviews 8.3/10 Location
  • 4,491 reviews 7.5/10 Room
  • 2,988 reviews 7/10 Service
  • 40 reviews 6.8/10 WiFi
  • 2,956 reviews 6.5/10 Amenities
  • 2,758 reviews 6.9/10 Vibe
  • 1,728 reviews 8.7/10 Value
  • 1,455 reviews 8.9/10 Breakfast

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