Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 1,821 reviews

Grand Mercure Lake Biwa Resort & Spa - Image 1
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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, with all-inclusive packages available.

  • Our luxury hotel in Lake Biwa offers stylish lake and mountain view rooms and suites.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Enjoy a convenient location just a 10-minute drive from the historical district of Nagahama.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le Sensoriel

Enjoy Lake Biwa dining at Le Sensoriel, a modern lake-view buffet restaurant with a menu that changes with the seasons. Enjoy a wide variety of local and international cuisine with unlimited drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,821 reviews

Customer review rating 5.0/5

Andreas H. Solo - Confirmed reviews ALL

Hospitality were good, a lot group of tourist stay here, but everything was fine. Never encounter any trouble while using the elevator during breakfast or walk outside hotel. Room view was awesome in the corner I really like it. Will be back again if visiting Biwako. Thank you

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa, and for taking the time to share your kind review. We are delighted to hear that you enjoyed our convenient location near Nagahama Station and Lake Biwa, as well as the hospitality of our staff. We also appreciate your understanding regarding the number of group guests during your stay, and we are pleased to know that you were able to spend your time comfortably without any inconvenience. It is especially wonderful to hear that you loved the view from your corner room. We are glad it became a memorable part of your visit. Thank you again for your warm comments, and we truly look forward to welcoming you back the next time you visit Lake Biwa. Grand Mercure Lake Biwa Resort & Spa Front Staff

Customer review rating 5.0/5

Celso R. M. Solo - Confirmed reviews ALL

Everything was amazing- the free snacks and drinks, the sunset view, staff, buffet. The room is cozy even it is old.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa, and for taking the time to share such a wonderful review. We are truly honored to hear that you felt our buffet was the best among hotels around Lake Biwa. Your kind words about the variety and quality of our dining are greatly appreciated and will be shared with our culinary team. We are also delighted that you enjoyed the free snacks and drinks in our lounge, the beautiful sunset view, and the service provided by our staff. It means a great deal to us to know that your stay was memorable and relaxing. Thank you as well for your warm comment regarding the guest room. While some parts of the building reflect its age, we are very happy to hear that you found the room cozy and comfortable. We sincerely hope to welcome you back again and provide you with another enjoyable stay by Lake Biwa in the future. Grand Mercure Lake Biwa Resort & Spa Front Staff

Customer review rating 5.0/5

W. A. W. M. M. Families - Confirmed reviews ALL

I only stayed for 1 night, but overall everything was great. the area, the room the service, the things you can do in the hotel.

Thank you for choosing Grand Mercure Lake Biwa Resort & Spa. Although your stay was only one night, we are honored to hear that "everything was wonderful overall." We are delighted to read that you were satisfied with everything from the charm of the area to your room, service, and on-site activities. Such words are the greatest encouragement for our staff. We will continue to strive to create a comfortable and fulfilling hotel where your stay will be a memorable one. We hope you will take the time to relax and unwind next time. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Customer review rating 4.0/5

Indra N. Couples - Confirmed reviews ALL

Nice stay. The only issue probably about the coin laundry machine. The hotel didnt have any laundry services but have coin operated laundry machine. For the capacity of the hotel, the coin laundry machine is very limited, guess are queuing as there only a few machine and it is always in use.

Thank you very much for staying with us and for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay overall. At the same time, we sincerely apologize for the inconvenience regarding the coin laundry facilities. As you kindly pointed out, the number of machines is currently limited compared to the capacity of the hotel, and this may cause long waiting times, especially during busy periods. We truly appreciate your valuable suggestion, and we will share it with the relevant department for future improvement. Regarding the Wi-Fi, thank you for your comment. We understand that faster and more stable internet access is essential for many guests today. Your feedback about upgrading to Wi-Fi 6 or better has been noted, and we will continue to review our internet environment to enhance guest comfort. Thank you again for your honest review. We hope to welcome you back again in the near future and provide an even better experience. Grand Mercure Lake Biwa Front Staff

Customer review rating 4.5/5

Asfezal A. Friends - Confirmed reviews ALL

Comfortable and relaxing 2 nights stay in front of legendary Lake Biwa.

Thank you for staying at Grand Mercure Lake Biwa Resort & Spa. We are delighted to read that you had a comfortable and relaxing two nights, and that you described the legendary Lake Biwa as right in front of you. The magnificent scenery of Lake Biwa changes with the seasons and time of day, making it a charming place to visit no matter how many times you visit. It is our greatest pleasure that we were able to provide you with a relaxing time during your stay. We hope you will enjoy a relaxing time surrounded by the beautiful scenery of Lake Biwa. All of our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Other web-users rate our hotel

  • 1,545 reviews 8.3/10 Location
  • 4,026 reviews 7.4/10 Room
  • 2,707 reviews 6.9/10 Service
  • 36 reviews 5.9/10 WiFi
  • 2,648 reviews 6.5/10 Amenities
  • 2,485 reviews 6.8/10 Vibe
  • 1,578 reviews 8.6/10 Value
  • 1,327 reviews 8.9/10 Breakfast

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