Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 1,958 reviews

Grand Mercure Lake Biwa Resort & Spa - Image 1
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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, overlooking the magnificent Lake Biwa.

  • Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Conveniently located just a 10-minute drive or a 20-minute walk from the historical district.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,958 reviews

Customer review rating 4.0/5

Man F. K. Couples - Confirmed reviews ALL

Everything is ok, only bed is too soft for us. Next time we will not stay during Japan holiday, too much people.

Thank you for choosing Grand Mercure Lake Biwa Resort & Spa. We are very pleased that you appreciated our location and the surrounding area. We are relieved to hear that your overall stay was "unresolved." However, we apologize that the firmness of the bed did not meet your expectations. Sleeping comfort varies from person to person, but we will take this into consideration when selecting amenities and providing better service in the future to ensure a more comfortable sleep. We also apologize that you were unable to relax due to the high volume of guests during the Japanese holiday period. While the hotel tends to be busy during peak seasons, there are also periods of relative calm, so we hope you will consider staying with us again if you have the opportunity. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Customer review rating 5.0/5

Kok H. W. Couples - Confirmed reviews ALL

Member have its privileges! Our very 1st stay with Accor properties in Japan and we are 1000% satisfied and pampered to date!!! Platinum member. Checked into Grand Mercure Lake Biwa Resort & Spa in Nagahama yesterday. Welcome by Mr Satosan with great hospitalities and enthusiasm. A real kind, fun and comical hotel manager! Specialised checked in table for members. All facilities and benefits explained in details. Breakfast, dinner if needed and late checkout needed. Room upgraded without requesting. Complimentary breakfast daily. We booked the 1st night buffet(30% off) and a special dedicated table was arranged (surprise) though restaurant was almost full house. Entire buffet was wonderful and delicious. Well taken care and recognised by the mangeress and all the staff which was another surprise. Dedicated special member table for breakfast too! All the wonderful great staff really deserve our appreciation and thousands thank you. Great hospitalities, ownership and responsilities. Regarding room, we had booked the simpliest room and was upgraded to a high floor scenic Biwa lake and Nagahama castle facing room! Fabulous sunrise with a golden Biwa lake! Planning to cancel a day of outing to enjoy all the facilities, food and services Mr Satosan and team of enthusiasm staff will be offering in these 3 more days!!! Can come again!!! Beware that the lounge at lobby is open to all hotel guests with plentiful of liquors and tibits. Not our usual executive lounge services. Nice to have.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We are extremely pleased to read your words of satisfaction and bliss. We are honored to hear that you were satisfied with your stay as a Platinum member, from the member-only check-in table and information about benefits, to the room upgrade, late check-out, and breakfast and dinner. We would also like to express our sincere gratitude for your kind words for Mr. Sato and our staff. We will be sure to share your comments with him. Your kind words are the greatest encouragement to us. We are delighted to hear that you enjoyed the view of Lake Biwa and the sunrise from your room on a high floor overlooking Lake Biwa and Nagahama Castle. We can almost picture that scene in our minds. We are also very pleased to hear that you changed your plans to go out in order to fully enjoy your stay. We hope that your time at our hotel was a special one. Thank you for your understanding and for enjoying our lobby lounge. We will continue to further enhance our hotel's unique all-inclusive style. Once again, thank you very much for your heartwarming review. All of our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Customer review rating 4.5/5

Yodsawat P. Families - Confirmed reviews ALL

It truly was an amazing experience. All quality of life things were heightened quite dramatically such as the beds the area and the parking space.

Thank you for staying at Grand Mercure Lake Biwa Resort & Spa. We are very pleased to read that you were satisfied with the comfort of your room, the relaxing environment, and even the breakfast. Your words about a truly wonderful experience are the greatest encouragement to us. All of our staff are truly honored that you appreciated everything from the bed to the surrounding environment and parking space, and that you felt your quality of life improved throughout your stay. We will continue to strive to provide you with a comfortable and valuable stay. All of our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Customer review rating 5.0/5

Andreas H. Solo - Confirmed reviews ALL

Hospitality were good, a lot group of tourist stay here, but everything was fine. Never encounter any trouble while using the elevator during breakfast or walk outside hotel. Room view was awesome in the corner I really like it. Will be back again if visiting Biwako. Thank you

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa, and for taking the time to share your kind review. We are delighted to hear that you enjoyed our convenient location near Nagahama Station and Lake Biwa, as well as the hospitality of our staff. We also appreciate your understanding regarding the number of group guests during your stay, and we are pleased to know that you were able to spend your time comfortably without any inconvenience. It is especially wonderful to hear that you loved the view from your corner room. We are glad it became a memorable part of your visit. Thank you again for your warm comments, and we truly look forward to welcoming you back the next time you visit Lake Biwa. Grand Mercure Lake Biwa Resort & Spa Front Staff

Customer review rating 5.0/5

Celso R. M. Solo - Confirmed reviews ALL

Everything was amazing- the free snacks and drinks, the sunset view, staff, buffet. The room is cozy even it is old.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa, and for taking the time to share such a wonderful review. We are truly honored to hear that you felt our buffet was the best among hotels around Lake Biwa. Your kind words about the variety and quality of our dining are greatly appreciated and will be shared with our culinary team. We are also delighted that you enjoyed the free snacks and drinks in our lounge, the beautiful sunset view, and the service provided by our staff. It means a great deal to us to know that your stay was memorable and relaxing. Thank you as well for your warm comment regarding the guest room. While some parts of the building reflect its age, we are very happy to hear that you found the room cozy and comfortable. We sincerely hope to welcome you back again and provide you with another enjoyable stay by Lake Biwa in the future. Grand Mercure Lake Biwa Resort & Spa Front Staff

Other web-users rate our hotel

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