Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 2,664 reviews

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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, overlooking the magnificent Lake Biwa.

  • Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Conveniently located just a 10-minute drive or a 20-minute walk from the historical district.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,664 reviews

Customer review rating 2.0/5

Shima I. Friends - Confirmed reviews ALL

The staff are good but the hotel is very old and sad. The pictures advertising it are misleading.

この度はグランドメルキュール琵琶湖リゾート&スパをご利用いただき、誠にありがとうございます。 スタッフの対応につきましてお褒めのお言葉をいただき、大変嬉しく存じます。 しかしながら、施設の状態につきましてはご期待に沿うことができず、残念なお気持ちにさせてしまいましたことをお詫び申し上げます。 当ホテルは築年数を重ねた建物ではございますが、お客様に快適にお過ごしいただけるよう、日々の清掃や設備の維持管理、館内環境の改善に努めております。 今回いただいたご意見から、十分なご満足をご提供できなかったことを真摯に受け止めております。 また、掲載写真と実際の印象に差を感じられたとのご指摘につきましても、貴重なご意見としてお預かりいたします。 お客様により正確な情報をお伝えできるよう、今後の参考とさせていただきます。 いただいたご意見を大切にし、より快適で魅力あるホテルづくりに努めてまいります。 お客様のまたのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール琵琶湖リゾート&スパ フロント担当

Customer review rating 4.5/5

Shiken S. Solo - Confirmed reviews ALL

The staff are nice and helpful. The location is excellent. The facilities are in good condition with good hygiene.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We were truly delighted to receive your kind comments regarding our staff’s courteous and friendly service. We are also pleased to know that you were satisfied with our location and the cleanliness of our facilities. It is very encouraging for all of our staff to hear that you had a comfortable stay with us. We will continue striving to further improve both our services and facility management S. that all guests can enjoy a pleasant and relaxing experience. All of our staff sincerely look forward to welcoming you again in the future. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Customer review rating 5.0/5

Wendi D. Families - Confirmed reviews ALL

We had a gorgeous view of the lake from our room and enjoyed the welcome drinks and nightcap offerings daily. It was the perfect location to relax and unwind.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We are truly delighted to hear that you enjoyed the beautiful views of Lake Biwa from your room, as well as our welcome drinks and nightcap services. It is our greatest pleasure to know that you were able to spend a relaxing and rejuvenating time with us. We will continue striving to provide a comfortable and welcoming atmosphere for all our guests, and we hope you will visit us again in another season to enjoy a different side of Lake Biwa. All of our staff sincerely look forward to welcoming you again. Thank you very much for your valuable feedback. Front Desk Team Grand Mercure Lake Biwa Resort & Spa

Customer review rating 5.0/5

Wichittra D. Families - Confirmed reviews ALL

Good vibe , nice view , on-sen is very good. for family trip

Thank you very much for staying with us at Grand Mercure Lake Biwa Resort & Spa. We truly appreciate your kind comments regarding the good atmosphere, beautiful views, and our onsen. We are delighted to hear that you enjoyed your stay and found our hotel suitable for a family trip. It would be our great pleasure to welcome you and your family again in the near future. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Customer review rating 4.0/5

Lok B. Y. Families - Confirmed reviews ALL

It's a Sunday night so it's crowded. But the parking lot is large than enough. Snacks and drinks were supplied in the lounge before dinner time. The buffet dinner and breakfast were good too with a large variety of food. One downside is the facilities are a bit old. But some parts of the hotel have been renovated

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you found our service satisfying, and that you were able to enjoy the lounge with snacks and drinks, as well as both dinner and breakfast buffets with a wide variety of dishes. It is also a pleasure to know that our parking facilities met your expectations even during a busy Sunday stay. On the other hand, we regret that the age of some facilities did not fully meet your expectations. While parts of the hotel have been renovated, we acknowledge that there are still areas that require improvement, and we will continue working on enhancing the overall comfort of our property. Your valuable feedback encourages us to further improve our services and facilities. We hope to have the pleasure of welcoming you again for an even more comfortable stay in the future. Grand Mercure Lake Biwa Front Staff

Other web-users rate our hotel

  • 1,833 reviews 8.3/10 Location
  • 4,698 reviews 7.5/10 Room
  • 3,128 reviews 7/10 Service
  • 39 reviews 6.5/10 WiFi
  • 3,070 reviews 6.4/10 Amenities
  • 2,868 reviews 6.8/10 Vibe
  • 1,791 reviews 8.6/10 Value
  • 1,488 reviews 8.8/10 Breakfast

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