Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 1,406 reviews

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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, with all-inclusive packages available.

  • Our luxury hotel in Lake Biwa offers stylish lake and mountain view rooms and suites.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Enjoy a convenient location just a 10-minute drive from the historical district of Nagahama.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le Sensoriel

Enjoy Lake Biwa dining at Le Sensoriel, a modern lake-view buffet restaurant with a menu that changes with the seasons. Enjoy a wide variety of local and international cuisine with unlimited drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,406 reviews

Customer review rating 5.0/5

William H. Business - Confirmed reviews ALL

Wish I would have discovered the hot springs and sauna earlier in stay!

Thank you very much for staying with us and for sharing your kind comments. We are truly delighted to hear your remark that you found our hotel to be “very good.” At the same time, we sincerely apologize that you were not able to discover and enjoy our hot springs and sauna earlier during your stay. We regret that our guidance regarding the hotel facilities was not sufficiently clear, and we will reflect on this point. Moving forward, we will review the way we provide information at check-in as well as the clarity of our signage throughout the hotel, so that all guests can easily access and enjoy our facilities. We would be delighted to welcome you back again, and we hope you will have the opportunity to fully relax in our hot springs and sauna on your next visit. All of our staff look forward to serving you again. Grand Mercure Lake Biwa Front Staff

Customer review rating 4.5/5

James S. Families - Confirmed reviews ALL

Beautiful scenery and place, nice room, spacious, there were free food and drinks provided at the lounge at night time. On the other hand hotel should consider free parking as location is at country side and the public bath is too dark and plain, or maybe just old.

Thank you very much for staying with us and for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed the beautiful scenery, your spacious room, and the complimentary food and drinks offered in the lounge during the evening. Your kind words are greatly appreciated and will be shared with our team. At the same time, we sincerely appreciate your comments regarding the parking fee and the atmosphere of the public bath. As our hotel is located in a more rural area, we understand your point about parking, and we will consider your feedback as we continue to review our services. We also take note of your impression of the public bath and will use it as a valuable reference for future improvements. We hope to have the opportunity to welcome you back again and provide an even more comfortable and pleasant stay. Thank you once again for your review. Grand Mercure Lake Biwa Front Staff

Customer review rating 5.0/5

Mei F. Y. Families - Confirmed reviews ALL

excellent service with Platinum membership

Thank you for staying at Grand Mercure Lake Biwa Resort & Spa. We are very pleased to hear that you enjoyed the beautiful views and spacious room. We also sincerely appreciate that you were satisfied with the services available exclusively to Platinum members. We will continue to strive to provide services that satisfy our members and all our guests. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Customer review rating 1.0/5

Fun S. C. Families - Confirmed reviews ALL

Hotel is old and carpet are extremely dirty and old!

Thank you for choosing Grand Mercure Lake Biwa Resort & Spa. We sincerely apologize for disappointing you with the age of the hotel and dirty carpets, despite your visit. We are currently renovating and updating our aging facilities, but we will promptly review and strive to improve our carpet cleaning and inspection system, as you pointed out. We sincerely apologize for not being able to provide you with a comfortable environment. We take your feedback seriously and will use it to improve our services in the future. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Customer review rating 3.5/5

Veerachart J. Families - Confirmed reviews ALL

The classic room looks a bit old. It should be renovated to look better.

Thank you very much for choosing to stay at Grand Mercure Lake Biwa Resort & Spa and for sharing your feedback. We appreciate your comments regarding the classic room. We understand your concern about the room’s appearance and agree that renovation could enhance the guest experience. Your feedback will be shared with our management team for consideration in future updates. We are glad to have had the opportunity to welcome you and hope to provide an even better stay on your next visit. Grand Mercure Lake Biwa Front Staff

Other web-users rate our hotel

  • 1,396 reviews 8.2/10 Location
  • 3,582 reviews 7.4/10 Room
  • 2,422 reviews 6.8/10 Service
  • 33 reviews 5.5/10 WiFi
  • 2,380 reviews 6.4/10 Amenities
  • 2,217 reviews 6.9/10 Vibe
  • 1,434 reviews 8.6/10 Value
  • 1,203 reviews 8.8/10 Breakfast

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