Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.9/5 149 reviews

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38, Oshima Cho, Nagahama Shi, 526-0066 SHIGA, Japan

Description

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Telephone
Fax +81 749-64-2005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le SENSORIEL

Enjoy a relaxing and quiet moment in a cozy space while enjoying local and Lake Biwa lake cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  149 reviews

Good location, room. Improve BF and service.

Customer review rating 2.0/5

Shintaro F. Solo - Confirmed reviews ALL

Location is nice and feel relax in room. TV is small and must be 50inchs or above. Check staff was polite but not flexible and explanation for check in was poor. When i arrived at noon, and ask for check in she said check in time is 1pm and you couldn't due to system issue. When i came back around 1:30pm she can proceed check in but she said your room will be ready around 2:40pm. I was confused and very frastrated and i.have to wait extra 1 hour. She should have mentioned the time i can go into my room, is said at the first, i came back 2:40pm Also no recognition as Accor members and very poor recognition even if your hotel encourage to join the member. Breakfast was terrible. Crowded situation is understandable but no explanation for anything by any of staffs and taste of food level is very low. Check out was average.

Thank you for staying at Grand Mercure Lake Biwa Resort & Spa the other day. First of all, we are very happy to hear that you were satisfied with the room and location. However, we deeply apologize for not meeting your expectations in some areas. We are very sorry that we were unable to guide you to your room smoothly after your arrival and that we did not explain the check-in time in detail. We should have provided our guests with more accurate information that was easy to understand. In order to avoid such confusion, we will thoroughly educate our staff and strive to improve our response capabilities. We deeply regret that you were not fully aware of the benefits and services offered despite staying as an Accor member. We will strive to improve our services so that members will feel special. We apologize for the dissatisfaction with breakfast and for the insufficient guidance from our staff. We will review the layout and educate our staff so that you can use our facilities comfortably even when it is crowded. We will also do our utmost to improve the quality of our food. Your feedback is very valuable for us to improve our services. We will take your comments seriously and strive to provide you with a better experience the next time you visit us. Thank you very much for taking the time to share your honest feedback with us. Grand Mercure Lake Biwa Resort & Spa Front Desk

good food, good location

Customer review rating 4.0/5

Noname Families - Confirmed reviews ALL

overall good

There is a need for staff training.

Customer review rating 2.0/5

Yt Families - Confirmed reviews ALL

Aside from one Japanese female staff member at the front desk, no one acknowledged my membership status or provided the level of attention and care expected for Gold members. There was also no separate check-in counter for Gold members, like Marriot or Hilton. Breakfast was served across three rooms, with some seating areas quite far from the food stations. The period between 7:00 and 8:30 a.m. seemed to be peak hours, so I purposely arrived after 8:30 a.m. to avoid the crowds, only to find no available seats. Additionally, the staff did not offer any assistance in finding a seat. I wonder why group guests aren't seated in a designated area with a separate food station to better manage the seating arrangement. There could also be designated areas for Accor Hotels members. I must mention that the cleaning staff was exceptional, and the room was consistently well-maintained. I stayed for several nights, so I understand that daily cleaning isn't provided, which was not an issue. Each morning, the staff thoughtfully left fresh towels, toothpaste, and two bottles of water outside my door. I appreciate their attention to detail.

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

good food

Thank you for using Grand Mercure Lake Biwa Resort & Spa the other day. You can enjoy a variety of views of Lake Biwa depending on the season, time of day, and weather. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Good location

Customer review rating 3.0/5

Sarasate E. Couples - Confirmed reviews ALL

Good location sitting on the lake shore. Nice and spacious room. Reasonable breakfast. The staff there had a little bit insufficient English skill.

Thank you for staying with us at Grand Mercure Lake Biwa Resort & Spa. We are very pleased to hear that you were satisfied with the lakeside location, the spaciousness of your room, and the breakfast. However, we sincerely apologize for the shortcomings in our staff's English skills. We will continue to improve our staff's language skills and create an environment in which you can enjoy a more comfortable stay. We look forward to welcoming you back again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Other web-users rate our hotel

  • 783 reviews 8.4/10 Location
  • 2,003 reviews 7.7/10 Room
  • 1,351 reviews 6.7/10 Service
  • 20 reviews 6.3/10 WiFi
  • 1,968 reviews 7.9/10 Food
  • 770 reviews 9/10 Breakfast
  • 718 reviews 8.5/10 Value
  • 490 reviews 8.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.