Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 1,614 reviews

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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, with all-inclusive packages available.

  • Our luxury hotel in Lake Biwa offers stylish lake and mountain view rooms and suites.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Enjoy a convenient location just a 10-minute drive from the historical district of Nagahama.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le Sensoriel

Enjoy Lake Biwa dining at Le Sensoriel, a modern lake-view buffet restaurant with a menu that changes with the seasons. Enjoy a wide variety of local and international cuisine with unlimited drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,614 reviews

Customer review rating 3.5/5

Fanny C. Families - Confirmed reviews ALL

Overall okay, hotel is a bit dated, the free drink and snack conner is a plus, but snack can be upgraded to a better quality.

Thank you very much for taking the time to share your valuable feedback. We are pleased to hear that you found your stay overall satisfactory and that you enjoyed our complimentary drink and snack corner. Your kind words encourage our team greatly. On the other hand, we appreciate your honest comments regarding the age of the hotel facilities and the quality of the snacks. Your feedback has been shared with the relevant departments, and we will take it into careful consideration as we continue to improve our services and offerings. We truly value your opinions and hope to have the opportunity to welcome you back in the future, providing you with an even more comfortable and enjoyable stay. Grand Mercure Lake Biwa Front Staff

Customer review rating 4.5/5

Jessie L. Families - Confirmed reviews ALL

Hotel is clean with a peaceful surrounding and great view of Lake Biwa esp during the golden hours. It is also walking distance to the Biwako Cruise where we can take a ferry to visit Chikubu Island. Love the onsens too.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa and for sharing your kind review. We are delighted to hear that you enjoyed the peaceful surroundings and the beautiful views of Lake Biwa, especially during the golden hours. The changing scenery of the lake throughout the day is one of our greatest attractions, and we are pleased it made your stay even more memorable. It is also wonderful to know that our location was convenient for walking to the Biwako Cruise and taking the ferry to Chikubu Island. We are glad you could fully enjoy sightseeing in the area. Additionally, thank you for your kind words about our onsen—we are happy it provided a relaxing and enjoyable experience during your stay. Your feedback is greatly appreciated and serves as a strong motivation for our entire team. We sincerely hope to welcome you back again for another peaceful and memorable stay by Lake Biwa. Thank you once again for your thoughtful review. Grand Mercure Lake Biwa Front Staff

Customer review rating 4.5/5

Caroline C. Solo - Confirmed reviews ALL

Wonderful experience, everyone I encountered working in the hold were so helpful It was quiet and relaxing staying there

Thank you very much for staying with us and for sharing your wonderful feedback. We are truly delighted to hear that you had a relaxing and enjoyable stay, and that our hotel provided a quiet and comfortable atmosphere for you. Your kind words about our staff mean a great deal to us. We are especially pleased to know that everyone you encountered was helpful, and that the ladies in the shop made a positive impression with their friendly and attentive service. We are also grateful for your compliment regarding the cleanliness of the hotel. Maintaining a spotless and welcoming environment is very important to us, and your feedback is a great encouragement to our team. Thank you once again for your warm review. We sincerely hope to welcome you back again in the future. Grand Mercure Lake Biwa Front Staff

Customer review rating 4.0/5

I+han W. Families - Confirmed reviews ALL

The location is great, right in front of the train station. The hotel is new and clean. The room is comfortable and heating is right on the spot in winter time. Since it's close to the train station, you can hear the sound of the train but it is acceptable.

Thank you very much for choosing to stay at our hotel and for taking the time to share such a thoughtful review. We are delighted to hear that you enjoyed our convenient location right in front of the train station, as well as the cleanliness and comfort of our new facilities. It is also wonderful to know that the room heating kept you warm and comfortable during the winter season. Regarding the sound from the nearby trains, we appreciate your kind understanding and are glad to hear that it was within an acceptable level for you. We also sincerely thank you for your valuable suggestion about providing more travel information for tourists. Your feedback is greatly appreciated, and we will certainly take it into consideration as we continue to improve our services and enhance the experience for our guests. Once again, thank you for your kind words and helpful feedback. We hope to have the pleasure of welcoming you back again in the near future. Grand Mercure Lake Biwa Front Staff

Customer review rating 5.0/5

Luke S. Solo - Confirmed reviews ALL

This hotel has an amazing location - right on the banks of Lake Biwa. It's my second time staying here, and I used to live in Nagahama so it was great to return to the city and stay at such a beautiful hotel.

Thank you very much for staying with us and for sharing such a wonderful review. We are truly delighted to hear that you enjoyed our superb location by the banks of Lake Biwa. It is especially meaningful to us that you chose to stay with us again, and that your return to Nagahama brought back fond memories from the time you lived here. Your kind words about our hotel and its surroundings are greatly appreciated and serve as a great encouragement to our entire team. We hope that the tranquil views of Lake Biwa and the atmosphere of the city helped make your stay both comfortable and memorable. We sincerely look forward to welcoming you back again on your next visit to Nagahama. Thank you once again for your continued patronage. Grand Mercure Lake Biwa Front Staff

Other web-users rate our hotel

  • 1,445 reviews 8.2/10 Location
  • 3,722 reviews 7.4/10 Room
  • 2,517 reviews 6.8/10 Service
  • 34 reviews 6/10 WiFi
  • 2,447 reviews 6.4/10 Amenities
  • 2,292 reviews 6.9/10 Vibe
  • 1,479 reviews 8.6/10 Value
  • 1,235 reviews 8.8/10 Breakfast

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