Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 2,985 reviews

Grand Mercure Lake Biwa Resort & Spa - Image 1
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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, overlooking the magnificent Lake Biwa.

  • Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Conveniently located just a 10-minute drive or a 20-minute walk from the historical district.

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,985 reviews

Customer review rating 4.5/5

Kai T. L. Friends - Confirmed reviews ALL

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We are delighted to hear that you had a pleasant stay with us during your Biwaichi journey and that you chose our hotel from among the many accommodation options available. We hope you were able to relax and refresh after your cycling adventure by enjoying our hot springs, lounge, and comfortable guest room. We will continue striving to provide a safe, comfortable, and enjoyable stay for all our guests, including those traveling around Lake Biwa on the Biwaichi cycling route. We look forward to welcoming you again the next time you visit Lake Biwa. Thank you once again for your valuable feedback. Sincerely, Front Desk Team Grand Mercure Lake Biwa Resort & Spa

Customer review rating 5.0/5

Bernard W. Couples - Confirmed reviews ALL

Thank you very much for choosing to stay at Grand Mercure Lake Biwa Resort & Spa and for taking the time to share your kind feedback. We are truly delighted to hear that you enjoyed your stay and appreciated the magnificent view from our resort. It is especially gratifying to know that the room upgrade to one of our suites contributed to making your experience more special and memorable. Your warm words will be shared with our team, including our manager, as they serve as a great encouragement to continue delivering thoughtful hospitality. We sincerely hope your time with us provided you with relaxing and memorable moments by Lake Biwa. We look forward to welcoming you back again in the future for another pleasant stay. Grand Mercure Lake Biwa Resort & Spa Front Staff

Customer review rating 4.0/5

Margaret F. Solo - Confirmed reviews ALL

この度はグランドメルキュール琵琶湖リゾート&スパをご利用いただき、誠にありがとうございます。 「快適に過ごすことができました」とのお言葉をいただき、大変嬉しく拝読いたしました。 また、立地や温泉、お食事につきましてもご満足いただけたとのこと、スタッフ一同大変光栄に存じます。 お客様に心地よいひとときをお過ごしいただけたことが何よりの喜びです。 これからも皆様に快適なご滞在を提供できるよう努めてまいります。 お客様のまたのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール琵琶湖リゾート&スパ フロント担当

Customer review rating 5.0/5

Peter J. Solo - Confirmed reviews ALL

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We are delighted to read your kind comments and truly appreciate your positive feedback. We are pleased to know that you enjoyed our location by the shores of Lake Biwa and the convenient access to nearby attractions, which are among the highlights of our hotel. We are also grateful for your warm words regarding our staff. Your compliments are a great source of encouragement, and we will be sure to share them with our team. We will continue striving to improve our services so that we can provide all our guests with a comfortable and memorable stay. We sincerely look forward to welcoming you back in the future. Thank you again for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk Team

Customer review rating 2.0/5

Shima I. Friends - Confirmed reviews ALL

この度はグランドメルキュール琵琶湖リゾート&スパをご利用いただき、誠にありがとうございます。 スタッフの対応につきましてお褒めのお言葉をいただき、大変嬉しく存じます。 しかしながら、施設の状態につきましてはご期待に沿うことができず、残念なお気持ちにさせてしまいましたことをお詫び申し上げます。 当ホテルは築年数を重ねた建物ではございますが、お客様に快適にお過ごしいただけるよう、日々の清掃や設備の維持管理、館内環境の改善に努めております。 今回いただいたご意見から、十分なご満足をご提供できなかったことを真摯に受け止めております。 また、掲載写真と実際の印象に差を感じられたとのご指摘につきましても、貴重なご意見としてお預かりいたします。 お客様により正確な情報をお伝えできるよう、今後の参考とさせていただきます。 いただいたご意見を大切にし、より快適で魅力あるホテルづくりに努めてまいります。 お客様のまたのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール琵琶湖リゾート&スパ フロント担当

Other web-users rate our hotel

  • 1,913 reviews 8.4/10 Location
  • 4,873 reviews 7.5/10 Room
  • 3,214 reviews 7.1/10 Service
  • 38 reviews 7/10 WiFi
  • 3,192 reviews 6.5/10 Amenities
  • 2,934 reviews 6.9/10 Vibe
  • 1,814 reviews 8.6/10 Value
  • 1,504 reviews 8.9/10 Breakfast

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