Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.9/5 1,321 reviews

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Grand Mercure Lake Biwa Resort & Spa - Image 1
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38, Oshima Cho, Nagahama Shi, 526-0066 SHIGA, Japan

Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, with all-inclusive packages available.

  • Our luxury hotel in Lake Biwa offers stylish lake and mountain view rooms and suites.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Enjoy a convenient location just a 10-minute drive from the historical district of Nagahama.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Telephone
Fax +81 749-64-2005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le Sensoriel

Enjoy Lake Biwa dining at Le Sensoriel, a modern lake-view buffet restaurant with a menu that changes with the seasons. Enjoy a wide variety of local and international cuisine with unlimited drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,321 reviews

Customer review rating 3.5/5

Veerachart J. Families - Confirmed reviews ALL

The classic room looks a bit old. It should be renovated to look better.

Thank you very much for choosing to stay at Grand Mercure Lake Biwa Resort & Spa and for sharing your feedback. We appreciate your comments regarding the classic room. We understand your concern about the room’s appearance and agree that renovation could enhance the guest experience. Your feedback will be shared with our management team for consideration in future updates. We are glad to have had the opportunity to welcome you and hope to provide an even better stay on your next visit. Grand Mercure Lake Biwa Front Staff

Customer review rating 0.5/5

Michiaki I. Families - Confirmed reviews ALL

1. It took time to check in. 2. Many Chinese speakers were speaking loudly in the night at the same floor. My daughter was scared, so she didn't want to go to a SPA. 3. For the time being, we would not stay again.

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, including the delay at check-in and the noise which affected your daughter’s comfort and enjoyment of the SPA. Your concerns are taken very seriously, and we will review our guest services and facilities to ensure a more comfortable environment for all guests. We deeply regret that your experience did not meet your expectations and hope that you might consider giving us another opportunity in the future to provide a more enjoyable stay. Thank you again for your valuable feedback. Grand Mercure Lake Biwa Front Staff

Customer review rating 0.5/5

Johsien S. Solo - Confirmed reviews ALL

Spider webs around corners, used paper towels under the bed, dirty carpet, smoke smell in the room and along the hallway

Thank you for staying at Grand Mercure Lake Biwa Resort & Spa. We sincerely apologize for the inconvenience caused by the improper cleaning and odor issues in your room. Your comments about spider webs, used paper towels under the bed, stains on the carpet, and even the smell of cigarettes are unacceptable in our cleaning and management system, and we take them very seriously. We immediately shared your comments with our cleaning staff and relevant departments and have confirmed their findings. We will also work to strengthen our inspection system to prevent recurrence. All our staff look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Customer review rating 0.5/5

Hong J. Families - Confirmed reviews ALL

To summarize, if you're looking for stunning views of Lake Biwa, this hotel is indeed perfect. But honestly, aside from the scenery, it's utterly worthless! My family and I happily booked a 612 tatami room to experience the charm of Lake Biwa. Having previously worked in hotel rooms, I'm extremely particular about details. Especially considering it was listed as a five-star hotel on Google Maps, the cleanliness and attention to detail in the tatami room were completely subpar! I understand that older hotels have a certain feel to them, but that's no excuse for neglecting hygiene. I think anyone with a discerning eye should know that even a decent hotel, no matter how outrageous, wouldn't have such a thick layer of dust around the door frame! And this dust clump was right next to my futon on the floor... Upon entering the room, on the right-hand side of the pillar, I looked up and saw a spider web floating there. As someone with a fear of spiders, I almost jumped into Lake Biwa and swam all the way back to Kyoto on the spot. As a long-established five-star hotel with decent occupancy rates, does it really lack the money and time to even repair the sliding doors? Secondly, why are there what looks like stickers on the walls? If it's for wall repair, please use better materials. Finally, the table in the room was covered in dust as soon as I put my things down, and there were even fingerprints, probably left during cleaning. Again, how can such a large hotel make such basic mistakes? The toilet had moldy and yellowed rubber strips that weren't replaced, and the toilet bowl was stained with urine. I remember Japan has produced quite a few cleaning products for proper toilets. And sleeping on the floor... I personally can sleep on it, but wearing short sleeves, shorts, and pajamas, it was so itchy I couldn't sleep. I don't know if it was insects or dust on the floor, but either of those could cause my skin allergy. For those with sensitive skin like me, it's a matter of personal opinion, but try to avoid choosing a tatami room. By the way, my family came to visit, but I'm staying in Kyoto in an older apartment. The toilet at this hotel is exactly the same type as my 40-year-old apartment, but the sealing strips are in much worse condition; it's obvious whether they've been cleaned or not. I hope to receive a constructive reply.

We sincerely apologize for the inconvenience caused during your stay, despite you choosing our hotel from among many other accommodation options. We also thank you for taking the time to provide us with detailed feedback regarding the guest room and facilities. We deeply regret that there were many issues that should never have occurred, such as inadequate room cleaning, residual dust and cobwebs, deteriorated facilities, and unsanitary conditions in the toilet. It was clear that there were deficiencies in our final inspection system after cleaning, and we shared this with the cleaning staff and management manager and immediately corrected the issue. We will also regularly replace the bedding in the Japanese-style rooms and thoroughly dry them at high temperatures, including to prevent dust mites and dust. Going forward, we will review our guest room management standards so that guests with sensitive skin can rest assured. Our hotel believes that even in its age, cleanliness is a necessary quality. We take your comments seriously and will re-educate all staff and continue to make improvements. We sincerely apologize that your stay did not meet your expectations. If you have the opportunity to visit us again, we will do our best to welcome you in the best possible condition. Grand Mercure Lake Biwa Resort & Spa Front Desk Manager

Customer review rating 5.0/5

Jun Z. Families - Confirmed reviews ALL

Special thanks to hirakawa who helped us with information and laundry, very helpful and kind.

Thank you very much for choosing to stay at Grand Mercure Lake Biwa Resort & Spa, and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our convenient location and excellent service. Your warm words for our staff are truly appreciated — we will make sure to share your compliments with the team. It will certainly encourage everyone to continue delivering attentive and caring service to all our guests. We sincerely look forward to welcoming you back to Lake Biwa for another pleasant and memorable stay. Grand Mercure Lake Biwa Front Staff

Other web-users rate our hotel

  • 1,372 reviews 8.1/10 Location
  • 3,518 reviews 7.4/10 Room
  • 2,399 reviews 6.8/10 Service
  • 33 reviews 5.3/10 WiFi
  • 2,352 reviews 6.4/10 Amenities
  • 2,185 reviews 6.9/10 Vibe
  • 1,188 reviews 8.8/10 Breakfast
  • 1,098 reviews 8.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.