Mercure Kyoto Station

Customer review rating (ALL Rating) 4.4/5 1,912 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Mercure Kyoto Station has an on-site Italian restaurant and offers a breakfast service.

  • Visit the bar area, which is open for early morning coffee until late for nightcaps.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,912 reviews

TripAdvisor Rating  4.0/5  148 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Valerie B. Couples - Confirmed reviews ALL

Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We are happy to hear that our breakfast and lunch was your taste! We make effort to make those suitable for everyone including who has food restrictions, and we will keep making effort to expand the variety while keeping the quality. We look forward to seeing you again in the near future. Mercure Kyoto Station

Customer review rating 2.0/5

Julia I. P. Families - Confirmed reviews ALL

Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience you experienced with the breakfast and elevator crowds, as well as the use of paper cups due to a shortage of plates and coffee cups. We understand that waiting for the elevator and at breakfast impacts your comfort and enjoyment. To avoid crowding, we ask our guests to disperse the time to dine. However, we will consider other solutions, and add additional staff during peak times for smoother operation. Regarding dishware, our intention with paper cups was to maintain service flow and minimize delays. However, we recognize your point about sustainability and guest experience. We are expediting an order for more plates and coffee cups for breakfast. Your feedback is vital as we work to enhance both efficiency and eco‑friendliness. We hope you’ll give us another opportunity to provide a smoother, more sustainable stay on your next visit. Mercure Kyoto Station

Customer review rating 0.5/5

Rohan S. Families - Confirmed reviews ALL

Thank you for sharing your feedback. I am very sorry to hear about the disappointing experience you encountered at our restaurant during your stay. Please accept my sincere apologies for our restaurant staff\'s refusal to serve a children’s pasta at 8 PM without a reservation, especially when the restaurant was not at capacity. Although we do not have pasta for kids, but we can arrange our pasta menu such as serving unseasoned pasta upon request. The level of service you encountered is not reflective of our standards. I have already addressed this incident with our restaurant team and management team, to ensure our reservation and service policies are applied thoughtfully and flexibly. I’m glad to learn that your check-in and check-out experiences with our front office team were efficient, but I regret that our staff’s local recommendations fell short of your expectations. We will provide additional training so every team member can share the same warm hospitality and local knowledge you deserve. Your comments are invaluable as we continuously strive to improve. I hope you will give us another opportunity to welcome you back and demonstrate the high standard of service we aim to deliver. Warm regards, Mercure Kyoto Station

Customer review rating 2.0/5

Alessandro L. Families - Confirmed reviews ALL

Thank you for sharing your feedback. I’m sorry to hear that your room felt too small and uncomfortable for three guests. We strive to ensure every stay is both spacious and relaxing, and it seems we fell short in your case. We appreciate your input and hope to have the opportunity to welcome you back and provide a more comfortable experience. Mercure Kyoto Station

Customer review rating 5.0/5

Marie-christine A. Solo - Confirmed reviews ALL

Thank you very much for your kind feedback. We’re delighted to hear that you had a pleasant stay and that you enjoyed the spacious, clean, and quiet room. Your satisfaction means a lot to us. We hope to welcome you back again soon! Mercure Kyoto Station

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Other web-users rate our hotel

  • 1,209 reviews 9/10 Location
  • 1,670 reviews 8.2/10 Room
  • 1,275 reviews 8/10 Service
  • 16 reviews 7.8/10 WiFi
  • 603 reviews 7.8/10 Breakfast
  • 542 reviews 8.3/10 Cleanliness
  • 30 reviews 1.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.