Mercure Kyoto Station

Customer review rating (ALL Rating) 4.4/5 1,946 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • 8 minute walk from Central Gate of JR Kyoto Station

  • Authentic kiln-baked pizza at our casual Italian restaurant '' TRATTORIA M KYOTO""

  • We offer two types of rooms: the modern Superior Rooms and the elegant Privilege Rooms.

  • The hotel was designed around the concept of pastimes of Heian nobility.

  • All rooms are designated as non-smoking

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Trattoria M Kyoto is the Accor hotel group's first Italian restaurant in Japan. We chose the name Trattoria, which means casual restaurant in Italian, because we wanted our guest to enjoy an easy-going dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,946 reviews

TripAdvisor Rating  4.0/5  136 reviews

Certificate of excellence 2024

Great location, close to station, lots of restaurants around, wonderful view of Kyoto tower

Customer review rating 4.5/5

David P. Couples - Confirmed reviews ALL

Lovely spacious room and well equipped bathroom. Comfortable bed, pillows a little lumpy but ok. Very helpful staff, especially Fousse who was wonderful, but all of the staff we dealt with were very good. Breakfast buffet was ok, standard fare but not a standout.

The floors must be as thin as paper

Customer review rating 0.5/5

Juliette F. Business - Confirmed reviews ALL

I don’t know how it’s possible, but it honestly sounded like there was a family of elephants that stayed above us . To make that level of noise you would have to be jumping around non-stop and they did jump around non-stop. We had to call reception to help as we just wanted yo sleep but they continued to stomp all hours of the night. It was incredibly rough to sleep and clearly even asking Reception didn’t make any change so we ended up checking out early and just leaving to another hotel.

Dear Julie F., Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We apologize for the inappropriate attitude, as well as the fact that we couldn't offer you a comfortable stay with us. We will immediately share your feedback with front desk members, and train them how to deal with those issues. We appreciate your sharing your concerns. We hope that we have an opportunity to see you again and provide you a better service in the near future. Mercure Kyoto Station

Worst experience I have ever had in a hotel

TripAdvisor rating 1.0/5

Barbara M TripAdvisor review

Worst experience I have ever had in a hotel. We booked a room for 3 people. When I got to the room, I saw two beds made and the sofa bed folded down. I looked at the sofa bed and there was something white on it. I assumed it was the bedding. So we left the room and went exploring the city and when I came back late, it was not the bedding, in fact the bed was not made. There was also no towel for my daughter or any other item for her that the hotel provides to its guests, it was as if I had not booked a room for 3. The hotel took over an hour to fix the problem. The worst part was that when we tried to eat at the hotel restaurant, we were refused and told that the restaurant was full of reservations and the tables were empty. We spoke to the front desk, who put us in the restaurant, and we saw that it was empty the whole time and in a short time all the tables were taken. This did not only happen to my family, but to another family that was traveling with us. And today I'm still at the hotel and again they said there was no vacancy around 7pm, we went out to buy food and came back at 8pm, the restaurant was empty, many tables were unoccupied, I went down at 9:30pm, filmed and the restaurant was empty, is this the commitment to guests?

Dear D94IUbarbaram, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We will immediately share your feedback regarding the extra bed with front and housekeeping team to make sure it will not happen again. In regard to the restaurant, we are sorry that our explanation was not enough. Tables at the restaurant looked empty but those were actually booked, so we needed it empty until they arrive. We tend to have many reservations on weekends, so even though it looks empty, we have less tables for guests without reservation. We try to offer tables to guests as much as possible, but we couldn't make it due to the number of available table on the day. The last order time for food is 9 pm, so it is fair that we have much more available tables at 9:30 pm even though we cannot offer tables. We are truly sorry for the inconvenience, but we hope you will understand. However, we will make every effort to have more available tables for non-reservation guests. We appreciate your sharing your concerns. We hope that we have an opportunity to see you again and provide you a better service in the near future. Mercure Kyoto Station

Good stay

Customer review rating 3.5/5

W. C. Y. Couples - Confirmed reviews ALL

Location is convenient, room condition is good.

Dear C. Y. W., Thank you so much for your loyalty as ALL member and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. Thank you for sharing your idea regarding the drink selection. We will consider positive change. We look forward to seeing you again in the near future. Mercure Kyoto Station

Nice stay.

Customer review rating 4.5/5

Jim Q. Solo - Confirmed reviews ALL

Room & property both good, breakfast good. Handy position to rail & restaurants.

Dear Jim Q., Thank you so much for your loyalty as ALL member and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We look forward to seeing you again in the near future. Mercure Kyoto Station

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Other web-users rate our hotel

  • 1,179 reviews 8.8/10 Location
  • 1,673 reviews 8/10 Room
  • 1,297 reviews 7.9/10 Service
  • 16 reviews 7.8/10 WiFi
  • 594 reviews 7.8/10 Breakfast
  • 529 reviews 8.3/10 Cleanliness
  • 47 reviews 6.1/10 Bar
  • 26 reviews 2.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.