Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your feedback. We are delighted to hear that you enjoyed our convenient location and the warm hospitality provided by our team. Your kind words and perfect overall rating are greatly appreciated. As a valued ALL Gold member, we are also pleased that your room upgrade, welcome drink, and welcome amenity met your expectations. At the same time, we sincerely regret that the beer provided as part of our reduced-housekeeping initiative was disappointing. While we appreciate your participation in our sustainability efforts, we understand that the experience should also be enjoyable and rewarding. Your comments regarding the beverage and breakfast experience are valuable and will be shared with the relevant teams for review. Thank you once again for your continued loyalty and constructive feedback. We look forward to welcoming you back and providing an even more enjoyable experience on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your wonderful feedback. We are delighted to hear that you and your family enjoyed a comfortable stay, particularly our accommodations and breakfast. Receiving perfect scores across all aspects of your experience is truly rewarding for our entire team. As a valued ALL Gold member, your continued loyalty and support mean a great deal to us. We are especially pleased to know that you would recommend both our hotel and the ALL loyalty programme to others. Thank you once again for your generous ratings and kind words. We look forward to the pleasure of welcoming you and your family back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and perfect score. We are delighted to hear that you and your family enjoyed our convenient location and the facilities and amenities available at Mercure Kyoto Station. It is especially rewarding to know that our team was able to assist you throughout your stay. Your kind recognition of their helpfulness means a great deal to us, and we will be delighted to share your compliments with the entire team. We are also pleased that you were satisfied with our accommodation, cleanliness, breakfast, and overall services. Thank you again for choosing Mercure Kyoto Station and for your generous recommendation. We look forward to welcoming you and your family back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you and your family had such an enjoyable experience at Mercure Kyoto Station and appreciated our convenient location and high standards of cleanliness. It is especially rewarding to know that our Front Office and restaurant teams made such a positive impression on you through their warm and friendly service. Your generous compliments mean a great deal to us, and we will be delighted to share your kind words with both teams. Thank you again for choosing Mercure Kyoto Station and for your wonderful recommendation. We look forward to welcoming you and your family back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your wonderful feedback. We are delighted to hear that you appreciated our interior design, welcoming atmosphere, cleanliness, and comfortable beds. It is especially rewarding to know that our hotel's décor made such a lasting impression that you wished to bring some of it home with you! Your kind words about our friendly and attentive team are also greatly appreciated. While we understand that finding the hotel on foot was a little challenging at first, we are pleased that you found the location convenient once you became familiar with the route. We also appreciate your feedback regarding breakfast. Although the selection may not have fully suited your preferences, we are glad you enjoyed the fresh fruit. Thank you once again for your generous compliments and perfect overall rating. We hope to have the pleasure of welcoming you back for another enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing such a wonderful and detailed review. We are delighted to hear that you enjoyed our peaceful yet convenient location, elegant interior design, comfortable accommodations, and attentive service from our team. It is particularly rewarding to know that our breakfast buffet was a highlight of each day during your stay. We are also pleased that you appreciated our sustainability initiatives, especially the option to reduce housekeeping services while still having access to fresh towels when needed. Your recognition of these efforts means a great deal to us. At the same time, we sincerely regret that the room temperature was not as comfortable as you had hoped and that the lobby felt crowded at times. We appreciate your constructive feedback, as guest comfort remains one of our priorities. Thank you once again for your generous compliments and thoughtful observations. We look forward to the pleasure of welcoming you back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Kyoto Station. While we are pleased that you appreciated our convenient location, booking experience, and smooth check-in and check-out services, we are sincerely sorry that several aspects of your stay fell short of your expectations. We particularly regret your disappointment with the cleanliness and lighting of your room, as well as the disturbance caused by the in-room appliance. Providing a clean and comfortable environment is essential, and we take your comments seriously. We are equally concerned to learn about your experience with our restaurant services. We understand how frustrating it must have been to experience such lengthy waiting times for dinner, particularly when travelling with family. We also regret that our breakfast selection and quality did not meet your expectations. Your observations regarding service efficiency and the experience of our restaurant team are important to us. We will share your feedback with our Housekeeping and Food & Beverage teams for careful review. We also appreciate your loyalty as an ALL Gold member and sincerely regret that your overall experience did not reflect the standards you expected from us. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to provide you and your family with a more comfortable and enjoyable stay in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for sharing your concerns regarding your recent stay at Mercure Kyoto Station. We are deeply sorry to learn about the distressing experience involving your girlfriend and the reported entry into her room by a housekeeping staff member while she was still sleeping. We fully understand how upsetting this situation must have been for both of you. Respecting our guests' privacy and ensuring that they feel safe and comfortable throughout their stay are fundamental responsibilities that we take very seriously. We are also sincerely sorry that, as you described, the concerns raised with our reception team were not met with an appropriate apology or acknowledgment, including at check-out. We recognize that the way such a situation is handled afterward is just as important as addressing the incident itself. Your feedback will be brought to the attention of our Housekeeping and Front Office management teams for a careful review of the circumstances, room entry procedures, and guest complaint handling. We sincerely regret the disappointment and distress this experience has caused and understand how significantly it affected your impression of our hotel. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our clean and spacious accommodation, as well as our convenient location near Kyoto Station. It is especially rewarding to receive your excellent rating for our team. Your kind recognition means a great deal to us and encourages us to continue providing warm and attentive hospitality to all our guests. We also sincerely appreciate your loyalty as an ALL Silver member and are pleased that you found our booking website easy to use. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for bringing this serious matter to our attention. We are deeply sorry to learn about the distressing experience you described during your stay. We fully understand how upsetting and uncomfortable it must have been to have a housekeeping staff member enter your room while you were still asleep, particularly on the morning of your scheduled departure. Respecting our guests' privacy and personal space is fundamental to our hospitality, and the experience you have described is deeply concerning. We are equally sorry that your concerns were not appropriately acknowledged when you contacted our reception team and again during check-out. You should have received a more attentive and empathetic response, and we sincerely apologize for the additional disappointment this caused. Please be assured that we take your feedback extremely seriously. We will review this matter with our Housekeeping and Front Office management teams, including our room entry procedures and the way guest concerns are handled. We also sincerely regret that your experience fell so far short of your expectations as an ALL Gold member. Thank you again for sharing your experience. We understand the seriousness of your concerns and are truly sorry that we were unable to provide the sense of comfort, privacy, and care you deserved. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share your feedback and for your continued loyalty as an ALL Silver member. We are delighted to hear that you enjoyed your three-day stay at Mercure Kyoto Station and appreciated the comfort of our hotel. It is especially rewarding to receive your excellent ratings for our accommodation, cleanliness, team, and overall service. At the same time, we are sorry to learn that resolving an accidental duplicate reservation required several lengthy phone calls. We understand how inconvenient and time-consuming this must have been, and we sincerely appreciate your patience throughout the process. Your feedback regarding the booking experience is valuable and will be shared with the relevant team. Thank you again for choosing us and for your kind recommendation. We look forward to welcoming you back for another comfortable and enjoyable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share such a wonderful and thoughtful review. We are delighted to hear that you enjoyed your three-night stay with us and appreciated the comfort, cleanliness, and spaciousness of your room. It is especially rewarding to know that our team helped make your time in Kyoto enjoyable and stress-free. Your kind recognition of everyone who assisted you, from providing sightseeing information to arranging your luggage transfer to Osaka, means a great deal to us. We will be delighted to share your lovely comments with the entire team. We also sincerely appreciate your thoughtful suggestions regarding our sustainability initiatives, including recycling facilities, reusable shopping bags, and environmentally friendly takeaway cups. Your ideas are valuable, and we will share them with the relevant teams for consideration. Thank you as well for your feedback regarding the Wi-Fi connection speed. Thank you again for choosing Mercure Kyoto Station and for your generous recommendation. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share your thoughtful feedback. We are delighted to hear that you and your family enjoyed your stay with us and appreciated the comfort and thoughtful design of your room, as well as the friendly service provided by our team. It is especially pleasing to know that you enjoyed our croissants and that our French team member in the restaurant made such a positive impression. We will be delighted to share your kind words with our restaurant team. At the same time, we are sorry to hear that some of the hot breakfast dishes were not served at the temperature you expected. We also appreciate your comments regarding the daily replacement of towels despite your efforts to reuse them, as well as the Wi-Fi connection speed. Your feedback will be shared with the relevant teams for review. Thank you again for choosing Mercure Kyoto Station and for your kind recommendation. We hope to have the pleasure of welcoming you and your family back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and perfect score. We are delighted to hear that you and your family had a comfortable stay with us and appreciated our convenient location and thoughtfully designed accommodation. It is especially rewarding to know that you found our team friendly and extremely helpful. Your kind words mean a great deal to us, and we will be delighted to share your compliments with the entire team. Thank you again for choosing Mercure Kyoto Station and for your generous recommendation. We look forward to welcoming you and your family back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and perfect score. We are delighted to hear that you enjoyed our convenient location, comfortable bedding, and beautifully designed accommodation. It is especially rewarding to know that our team made such a positive impression during your stay. We truly appreciate your kind recognition of Matthew, and we will be delighted to share your lovely comments with him and the entire team. Thank you again for choosing Mercure Kyoto Station and for your generous recommendation. We look forward to welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you and your family had a great stay with us. It is especially pleasing to know that you were satisfied with your accommodation, cleanliness, breakfast, and the service provided by our team. Your perfect rating for our team means a great deal to us, and we truly appreciate your continued loyalty as an ALL Gold member. Thank you again for choosing Mercure Kyoto Station and for your kind recommendation. We look forward to welcoming you and your family back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and perfect overall score. We are truly delighted to hear that your stay at Mercure Kyoto Station has been the best experience of your trip to Japan so far. It is especially rewarding to know that our connecting rooms were a perfect fit for your family and that you appreciated the beautiful design of our accommodation and our convenient location. Your kind words mean a great deal to our team, and we are pleased that we could contribute to such an enjoyable family holiday. We also appreciate your feedback regarding the Wi-Fi connection speed and will share your comments with the relevant team for review. Thank you again for choosing Mercure Kyoto Station and for your generous recommendation. We hope to have the pleasure of welcoming you and your family back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our convenient location, spacious rooms, and hotel design. At the same time, we sincerely regret the disappointing experience you described regarding the stained bedsheet and the initial response from our team. While a room change was eventually arranged, we recognize that your concern should have been handled more appropriately from the beginning. We also appreciate your comments regarding the availability of overnight housekeeping and the breakfast selection. Your feedback is valuable in helping us identify areas where our service and communication can be improved. Thank you again for choosing Mercure Kyoto Station and for sharing your experience so openly. We regret that these issues affected your overall stay and hope to have the opportunity to provide you with a more comfortable and satisfying experience in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for taking the time to share your detailed and thoughtful feedback. We are pleased to hear that you enjoyed our convenient location and comfortable accommodation. It was also a pleasure to have you stay with us for such a special occasion as your honeymoon. At the same time, we are truly sorry that your experience as an ALL Gold member did not fully meet your expectations. We understand how receiving an upgrade to a Privilege Room would naturally lead you to anticipate the associated benefits, including the afternoon service. We regret that the distinction between the room upgrade and access to these benefits was not communicated more clearly. More importantly, we recognize that feeling valued and appreciated is an essential part of being a loyalty member, and we are sorry that we fell short of making your special stay feel that way. Your feedback is sincerely appreciated and highlights an important opportunity for us to improve how we communicate our room upgrade benefits and recognize our valued members. Thank you again for choosing Mercure Kyoto Station for your honeymoon. We wish you both a wonderful future together and hope to have the pleasure of welcoming you back to Kyoto. Warm regards, Mercure Kyoto Station