Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 1,965 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,965 reviews

TripAdvisor Rating  4.0/5  170 reviews

Customer review rating 4.5/5

Supakorn M. Friends - Confirmed reviews ALL

The reception was well-trained service, giving us the umbrella to the whole day rent. What a great moment for us

Dear Valued Guest, Thank you very much for sharing your feedback and for rating your stay with us so positively. We are delighted to hear that you were satisfied with the service provided by our reception team, especially the umbrella rental. Knowing that such a small gesture contributed to a great moment during your stay truly means a lot to us. We also appreciate your constructive comments regarding the booking confirmation on the ALL Accor App. Your feedback is valuable, and we will share it with the relevant team as it helps us identify areas for improvement and enhance the overall booking experience. Thank you for choosing Mercure Kyoto Station and for your kind recommendation. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Front Desk

Customer review rating 3.5/5

Thi N. L. T. Couples - Confirmed reviews ALL

Hotel location is good just 8 to 10 minutes walk from Kyoto Station, beautiful decorations however, service can improve to give customers better experiences.

Dear Valued Guest, Thank you very much for taking the time to share such detailed feedback following your stay with us. I am pleased to hear that you appreciated our location near Kyoto Station, the hotel’s design, and the ease of booking through the ALL Accor App. I am also glad to know that our sustainability initiatives, your room upgrade, and welcome drink met your expectations. At the same time, I would like to sincerely apologize for the shortcomings in service during your stay, particularly regarding the recognition of your ALL Platinum status. I deeply regret that the welcome setup and welcome amenity were not provided as expected, and that you were repeatedly questioned about your breakfast entitlement during your eight-night stay. This should not have happened, and I completely understand how this negatively affected your experience. Please be assured that I have shared your feedback with the team so we can improve our internal communication and deliver a more consistent and personalized service. Thank you also for your kind words about me. It truly means a great deal, and I appreciate you taking the time to mention it. Your feedback is extremely valuable, and I genuinely hope to have another opportunity to welcome you back and provide the level of service you should rightfully expect as a Platinum member. Kind regards, Joe Front Desk

Customer review rating 4.5/5

Mohd F. A. A. Families - Confirmed reviews ALL

Hotel is located very close to Kyoto Station. Its great for trips around kyoto that needs to be done using the trains. Breakfast spread is nice as well as the restaurant pizza. Would be nice to have in room dining option. Room is clean and spacious. Our room was overlooking kyoto tower and it was fantastic. Staff are very friendly and super helpful. Would recommend it

Dear Valued Guest, Thank you very much for your perfect rating and for taking the time to share such a wonderful review. We are delighted to hear that you enjoyed our convenient location near Kyoto Station, making it easy to explore Kyoto by train. It is also great to know that you appreciated our breakfast selection, the restaurant pizza, and the fantastic view of Kyoto Tower from your room. We are pleased that you found your room clean and spacious, and that our team was friendly and helpful throughout your stay. Your suggestion regarding the availability of in-room dining is greatly appreciated and will be shared with the relevant team as valuable feedback for future consideration. Thank you very much for recommending our hotel. We truly hope to welcome you back to Mercure Kyoto Station again in the future. Warm regards, Front Desk

Customer review rating 4.0/5

Xuan Y. T. Families - Confirmed reviews ALL

The receptionists were very friendly and helpful! They helped me settle a few issues related to my booking and room. The room was decent. It's a pity that the room's toilet area did not have enough hooks to hang clothes and towels.

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback and for rating your stay with us. We are delighted to hear that our reception team was friendly and helpful, and that they were able to assist you with matters related to your booking and room. Your kind mention of our receptionist is greatly appreciated and will be shared with the team as encouragement. At the same time, we sincerely thank you for pointing out areas where we can improve. We apologize for the inconvenience caused by the lack of hooks in the toilet area. Your comments have been shared with the relevant departments, as we understand how important such details are for comfort, especially for family stays. We also appreciate your feedback regarding the Accor ALL App and the breakfast information. Your suggestion is valuable, and we will pass it on so that future guests can plan their day more easily. Regarding our sustainability initiatives, thank you for sharing your observations. While our towel reuse program is designed to reduce unnecessary replacements, we regret any confusion this may have caused and will review our procedures to ensure clearer communication and consistency. As an ALL Gold member, your feedback is especially important to us, and we truly appreciate your continued trust in Accor and Mercure Kyoto Station. We hope to have the pleasure of welcoming you back and providing an even more comfortable stay in the future. Kind regards, Front Desk

Customer review rating 4.5/5

Mat V. Families - Confirmed reviews ALL

The staff and service were excellent

Dear guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you were satisfied with our staff and service, and we truly appreciate your kind words. We understand your concern regarding the WiFi connection, and your feedback has been shared with the relevant team as we continue to review and improve the accessibility of our internet service for all guests. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back in the future. Mercure Kyoto Station

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Other web-users rate our hotel

  • 1,156 reviews 9.1/10 Location
  • 1,618 reviews 8/10 Room
  • 1,255 reviews 7.8/10 Service
  • 14 reviews 5.5/10 WiFi
  • 640 reviews 8.1/10 Breakfast
  • 512 reviews 8/10 Cleanliness
  • 33 reviews 2.3/10 Wellness Area
  • 6 reviews 3.8/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.