Mercure Kyoto Station

Customer review rating (ALL Rating) 4.5/5 2,147 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • 8 minute walk from Central Gate of JR Kyoto Station

  • Authentic kiln-baked pizza at our casual Italian restaurant '' TRATTORIA M KYOTO""

  • We offer two types of rooms: the modern Superior Rooms and the elegant Privilege Rooms.

  • The hotel was designed around the concept of pastimes of Heian nobility.

  • All rooms are designated as non-smoking

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Trattoria M Kyoto is the Accor hotel group's first Italian restaurant in Japan. We chose the name Trattoria, which means casual restaurant in Italian, because we wanted our guest to enjoy an easy-going dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,147 reviews

TripAdvisor Rating  4.0/5  90 reviews

Well Located,good Stay, crew very hospitality

Customer review rating 5.0/5

Erik S. L. Families - Confirmed reviews ALL

Well Located,good Stay, crew very hospitality

Dear Erik Steven L., We very much appreciate your comments regarding your stay at Mercure Kyoto Station. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Mercure Kyoto Station Front management team

Average

Customer review rating 3.0/5

Jaroslaw S. Couples - Confirmed reviews ALL

Upon our arrival, the room wasn’t ready. Lots of suitcases in the reception, breakfast has very limited options, every day the same. Location is ok but there are better locations. we asked the reception if they could help out to book a restaurant, we were told we can find restaurants on google and reserve ourselves. Most restaurants don’t speak English and we wanted that specific area. There is no laundry pick up available but we were told we can use the coin machines somewhere in town. The restaurant at the hotel closes early (9.45pm). The room was quite modern and clean , we liked it but it was really a 6 out of 10 for the value for money.

Dear Jaroslaw S., Thank you so much for your loyalty as ALL member and staying with us this time. First of all, we are pleased o hear that you liked the design of the hotel. We are also sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We will strive to offer more selections of breakfast as well as improving customer service. We appreciate your sharing your concerns. We hope that we have an opportunity to welcome you again and provide you with better service in the near future. Mercure Kyoto Station Front management team

Great location and price worthy

Customer review rating 4.5/5

Fredrik Families - Confirmed reviews ALL

The hotel is located within 10-15 min walk from the Kyoto Central Station, but still hidden away from the city buzz. Clean and comfortable room and bed, with very good WiFi and helpful staff.

Dear Fredrik J., Thank you so much for your loyalty as ALL member and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We will strive to offer superior service at breakfast venue. We look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

Member not get best price

Customer review rating 2.0/5

Cheery Families - Confirmed reviews ALL

I’m a silver member and believe that you have service pledge that I can always get the best price booking directly with Accor. However with this hotel actually Agoda is giving a better price, so I have booked with Agoda. When I checked in I shared this with the staff and requested them to look into it, but they ignore us and this issue was not escalated to management. Another weird thing - no lotion provided even when requested.

Dear Tsang S., Thank you for taking your time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. We are sorry for the problem that the price was not cheapest on ALL.com, and the insufficient service at the counter. We will make sure to control the price on every media, and make an effort to improve our service from now on. We will also strive to ensure the cleanliness of the hotel. Thank you for your stay with us again. We hope to have another opportunity to welcome you again in the near future. Mercure Kyoto Station Front management team

Interesting Decor

Customer review rating 3.0/5

Steve Families - Confirmed reviews ALL

The hotel lobby and rooms had an interesting decor. The staff was agreeable, if not overly friendly. The location is good from a transportation standpoint. The rooms are a bit small. The breakfast buffet was just weird random stuff and the line for coffee was frustratingly long. In addition the hotel has no extra amenities for Platinum and Diamond members.

Dear Steve, Thank you so much for your loyalty as ALL member and staying with us this time. We are glad that you liked the design of the hotel. Your feedback regarding the choice of food has been immediately shared with related team for further improvements and we are sorry for any inconvenience caused. We will keep making every effort in our pursuit for service excellence. We would hope to have another opportunity of welcoming you back. Mercure Kyoto Station Front management team

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Other web-users rate our hotel

  • 1,095 reviews 8.5/10 Location
  • 1,752 reviews 8.1/10 Room
  • 1,280 reviews 8/10 Service
  • 20 reviews 6.5/10 WiFi
  • 918 reviews 9.6/10 Vibe
  • 833 reviews 7.7/10 Comfort
  • 625 reviews 8.6/10 Amenities
  • 597 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.