Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,028 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,028 reviews

Customer review rating 5.0/5

Maryanne M. Couples - Confirmed reviews ALL

3 night stays, king premium room. Bed very very comfortable, Great city view, easy walk to Kyoto station to explore the local sights.,

Dear Valued Guest, Thank you very much for your perfect score and for sharing such a detailed and heartwarming review of your recent stay with us. We are truly delighted to hear that you enjoyed your three-night stay in our King Premium Room, especially the very comfortable bed and the great city view. It is wonderful to know that our convenient yet charming walk to Kyoto Station, as well as the nearby restaurants and convenience stores, added to your overall experience. Your kind words about our friendly and knowledgeable staff mean a great deal to us. As an ALL – Accor Live Limitless Gold member, we sincerely appreciate your loyalty and are especially pleased that your welcome drink, amenity, and room upgrade exceeded your expectations. Receiving full scores across all categories — including breakfast, sustainability initiatives, bar experience, and service — is a tremendous encouragement for our entire team. We are so glad that your quick visit to Kyoto on the way to Myoko Ski Resort was such an enjoyable one, and that you loved your time with us. Thank you again for your generous recommendation. We truly look forward to welcoming you back to Mercure Kyoto Station on your next visit to Japan. Warm regards, Mercure Front Office Team

Customer review rating 4.5/5

Ling S. Solo - Confirmed reviews ALL

I am very pleased with the Kyoto tower view ( Rm 614) for my first stay, as other Hotels tend to assign least desirable room to new guest which is a poor strategy to win back rebooking. So, thank you for being kind to me. I appreciate also the followings: 1. Great Service, the manners is courteous and authentic, ( reception & house keeping etc …) 2. Guess centric care and Sophistication that deliver Japanese spirit better than some 5 star hotels. 3. Aesthetics and Interior design, great ambiences ( in all dimensions both of room, and public area.)

Dear Valued Guest, Thank you very much for your thoughtful and detailed review, and for choosing Mercure Kyoto Station for your first stay with us. We are truly honored by your kind description of our hotel as a “guest-centric boutique hotel of sophisticated design and excellent services.” It is wonderful to know that you were pleased with the Kyoto Tower view from Room 614 and that your first impression of our hotel was a positive one. We strongly believe that every guest, whether first-time or returning, deserves the same level of care and consideration, so your words mean a great deal to us. Your recognition of our courteous and authentic service, as well as the Japanese spirit reflected in our hospitality, is deeply appreciated. We are especially grateful for your kind mention of Yoko at the reception. Your warm words will certainly be shared with her and the entire team. At the same time, we sincerely thank you for your constructive feedback. We regret that the breakfast selection and service flow did not meet your expectations, particularly regarding protein variety, temperature, and waiting times. Your detailed observations are extremely valuable and will be carefully reviewed with our culinary and restaurant teams for improvement. We also appreciate your suggestion regarding the quality of slippers and will take this into consideration. As an ALL Classic member, we are grateful for your loyalty and for your strong recommendation of our brand. Your feedback regarding sustainability initiatives and service standards helps guide us in continuing to improve. We truly hope to have the pleasure of welcoming you back on your next visit to Kyoto and to provide an even more refined and satisfying experience. Warm regards, Mercure Front Office Team

Customer review rating 4.5/5

Cliffton C. Couples - Confirmed reviews ALL

The staff were welcoming and the check-in and out processes were faultless. The room was spotlessly clean, the bed was very comfortable which made it hard to get out of to start our day. The location is very central but if you have heavy luggage, it can seem a bit fair from the Kyoto station. The room is smaller than I had expected for a Mercure (comparing with the one in Hokkaido for example) but this wasn’t a problem since we were barely in the room during the day. Breakfast was always well presented.

Dear Valued Guest, Thank you very much for your excellent rating and for sharing such detailed feedback about your recent stay with us. We are truly pleased to hear that you found our team welcoming and that both your check-in and check-out experiences were seamless. It is also wonderful to know that the cleanliness of your room and the comfort of the bed contributed to a relaxing and pleasant stay. Your kind comment about it being “hard to get out of bed” made us smile. As an ALL – Accor Live Limitless Platinum member, we sincerely appreciate your loyalty and your continued trust in our brand. Your high ratings across arrival, cleanliness, WiFi, breakfast, and service are a great encouragement to our entire team. We understand your comments regarding the walking distance from Kyoto Station, especially when traveling with heavy luggage, as well as the room size compared to other Mercure properties such as Hokkaido. While room sizes in Kyoto can be influenced by the city’s structure and layout, we truly appreciate your understanding and are glad this did not significantly impact your stay. Thank you again for your thoughtful review and recommendation. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Front Office Team

Customer review rating 5.0/5

Kalia R. Business - Confirmed reviews ALL

Very clean hotel, centrally located very near to Kyoto station, staff exceptionally helpful and treat the guest at its best. Very happy to spend one week in this hotel

Dear Valued Guest, Thank you very much for your perfect score and for sharing such detailed and encouraging feedback following your one-week stay with us. We are truly delighted to know that you found our hotel very clean, conveniently located near Kyoto Station, and that our team provided exceptionally helpful service throughout your visit. It is especially rewarding to hear that you consider our breakfast buffet “best in class.” Your kind words are a wonderful recognition of our culinary and service teams’ daily efforts. As an ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust in our brand and your strong recommendation. Your high ratings across all categories, including sustainability and WiFi, are greatly valued and motivate us to continue improving every aspect of the guest experience. We are very happy to hear that you enjoyed your business stay with us, and we truly hope to welcome you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Front Office Team

Customer review rating 5.0/5

Maria I. Families - Confirmed reviews ALL

Great rooms, spacious, with a spacious bathroom. Excellent breakfast and services overall

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing to stay with us during your family trip. We are delighted to hear that you enjoyed our spacious rooms and bathrooms, as well as our breakfast and overall service. Your perfect scores across so many aspects of your stay are truly appreciated and serve as a great motivation for our entire team. We also value your honest feedback regarding the loyalty program and will continue striving to enhance the overall member experience. We look forward to welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station Team

Other web-users rate our hotel

  • 1,188 reviews 9.1/10 Location
  • 1,663 reviews 8/10 Room
  • 1,301 reviews 7.9/10 Service
  • 14 reviews 6/10 WiFi
  • 671 reviews 8.1/10 Breakfast
  • 527 reviews 8.4/10 Cleanliness
  • 32 reviews 2/10 Wellness Area

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