Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,310 reviews

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Description

Hotel extras

  • With easy access to trains and city buses, we are conveniently located as your hub to explore.

  • We are the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service with drinks and snacks is exclusive to guests who have booked a Privilege Room.

  • The on-site Italian restaurant & bar serve Kyoto-inspired pizza, pasta, and premium Wagyu beef

Our accommodation(s)

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Room 1

Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,310 reviews

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Tanya D. Families - Confirmed reviews ALL

Thank you very much for taking the time to share your feedback. We are pleased to know that you were satisfied with the cleanliness of the hotel, your accommodation, and the service provided by our team. At the same time, we are sorry that you found the room and overall lighting too dark. We understand that sufficient lighting is important for both comfort and convenience, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant team as valuable feedback regarding the room design and guest experience. Thank you again for your positive recommendation. We sincerely hope to welcome you and your family back to Mercure Kyoto Station in the future. Front Office Mercure Kyoto Station

Customer review rating 5.0/5

Kenneth S. Families - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your feedback following your stay at Mercure Kyoto Station. We are pleased to hear that the additional towel for your child was helpful, and that you found the air conditioning to be working properly, the room smelling fresh, and the sheets clean and comfortable. At the same time, we sincerely apologize for the condition of one of the pillows. We understand how concerning it must have been to find red stains underneath the pillowcase, and we regret that this affected your confidence in the cleanliness of the room. This does not meet the standards we aim to maintain. We will share your feedback with our housekeeping team and reinforce our inspection procedures to prevent a similar issue from occurring. Thank you again for bringing this matter to our attention. We hope to have the opportunity to provide you with a more comfortable and reassuring stay in Kyoto in the future. Mercure Kyoto Station

Customer review rating 4.0/5

Lim Y. L. Friends - Confirmed reviews ALL

Dear guest, Thank you very much for sharing your detailed feedback following your stay at Mercure Kyoto Station. We are delighted to hear that you had a wonderful stay and appreciated our convenient location, as well as the bright, clean, and relatively spacious rooms. We are pleased that the room size provided you with a comfortable stay. We also appreciate your valuable feedback regarding the availability of hanging hooks and hangers for two guests. We understand how having sufficient space to organize clothing can make a difference during a stay, and we will share your comments with our team for consideration in future improvements. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back to Kyoto. Mercure Kyoto Station

Customer review rating 4.0/5

Wande H. Families - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your feedback following your stay at Mercure Kyoto Station. We are pleased to know that you generally enjoyed your stay, and we sincerely appreciate your loyalty as an ALL Accor Silver member. At the same time, we deeply apologize for the condition of your bathroom. Finding multiple mold spots, particularly underneath the bathroom chair, and having to clean them yourself is certainly not the standard of cleanliness we aim to provide. We take your comments very seriously and have shared them with our Housekeeping team so that the area can be inspected and cleaning procedures can be reinforced. We are grateful that you brought this matter to our attention, as your feedback helps us identify areas requiring greater attention. We hope to have the opportunity to welcome you again and provide you with a cleaner and more comfortable experience. Mercure Kyoto Station

Other web-users rate our hotel

  • 1,258 reviews 9.2/10 Location
  • 1,709 reviews 8.3/10 Room
  • 1,382 reviews 8.3/10 Service
  • 14 reviews 6/10 WiFi
  • 743 reviews 8.1/10 Breakfast
  • 531 reviews 8.3/10 Cleanliness
  • 34 reviews 3.1/10 Wellness Area

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