Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 1,961 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Mercure Kyoto Station has an on-site Italian restaurant and offers a breakfast service.

  • Visit the bar area, which is open for early morning coffee until late for nightcaps.

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,961 reviews

TripAdvisor Rating  4.0/5  168 reviews

Certificate of excellence 2024

Customer review rating 2.0/5

Kerri W. Friends - Confirmed reviews ALL

Rooms were fine, but front desk staff were not helpful with any recommendations or reservations. There was always a huge line at the front desk. Brunch was fair.

Dear Guest, Thank you very much for taking the time to share your honest feedback. We are sorry to hear that your experience at the front desk did not meet your expectations. We sincerely apologize for the inconvenience caused by long waiting times and for the lack of accurate and helpful recommendations. This is certainly not the level of service we aim to provide, and your comments have been shared with our management team for immediate review and improvement. We are grateful for your kind recognition of Joe, and we will be sure to share your compliments with him. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much improved experience in the future. Mercure Kyoto Station

Customer review rating 1.5/5

Tzuno C. Couples - Confirmed reviews ALL

Noises came from upstairs at night or early in the morning, but the staff did not take any action.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that noise affected your stay and that the situation was not resolved to your satisfaction. Please accept our apologies for the discomfort this caused. Your comments are important to us, and we will continue to review our procedures to ensure a more comfortable experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Mercure Kyoto Station

Customer review rating 4.0/5

Victoria R. B. Families - Confirmed reviews ALL

the location was excellent. Breakfast buffet was good. Rooms were clean and well attended.

Dear Guest, Thank you very much for taking the time to share your feedback. We are pleased to hear that our hotel met your needs and that you appreciated our location, the cleanliness of the rooms, and your overall stay. We are also delighted to know that you enjoyed our breakfast buffet, which has been recently renewed to further enhance the dining experience. We look forward to welcoming you again in the future. Mercure Kyoto Station

Customer review rating 5.0/5

Eunike E. H. Friends - Confirmed reviews ALL

Verry friendly and helpful

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you found our staff friendly and helpful, and we truly appreciate your warm words. We look forward to welcoming you again in the future. Mercure Kyoto Station

Customer review rating 4.0/5

Rajeev M. Couples - Confirmed reviews ALL

Overall it was a good and satisfactory experience. The staff were friendly

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are pleased to hear that you had a good and satisfactory experience and that you found our staff friendly. Your kind words and willingness to recommend us to your friends and family mean a great deal to us. We look forward to welcoming you again in the future. Mercure Kyoto Station

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Other web-users rate our hotel

  • 1,156 reviews 9.1/10 Location
  • 1,618 reviews 8/10 Room
  • 1,255 reviews 7.8/10 Service
  • 14 reviews 5.5/10 WiFi
  • 640 reviews 8.1/10 Breakfast
  • 512 reviews 8/10 Cleanliness
  • 33 reviews 2.3/10 Wellness Area
  • 6 reviews 3.8/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.