Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,126 reviews

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Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,126 reviews

Customer review rating 4.0/5

Keng T. G. Families - Confirmed reviews ALL

Location of the hotel is good and convenient. Upgraded to room with washing machine was helpful. Staff was helpful in providing me with Nespresso machine and guided me in using the TV.

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for sharing your kind feedback. I am pleased to hear that you enjoyed our convenient location and had a comfortable stay with your family. I am also glad to know that the upgraded room with a washing machine was helpful during your visit. Thank you as well for your kind words about me. It was my pleasure to assist you with the Nespresso machine and the TV, and your recognition is truly encouraging. I also appreciate your comment regarding the Wi-Fi connection speed. Your feedback has been shared with our team, and we will continue to review possible improvements to provide a more comfortable experience for our guests. Thank you again for your valuable feedback. I hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Joe Mercure Kyoto Station Front Office Team

Customer review rating 4.0/5

Yuchen H. Solo - Confirmed reviews ALL

Good location. Comfy room

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for sharing your feedback. We are pleased to hear that you had an overall good stay and that you were satisfied with our convenient location, comfortable room, cleanliness, breakfast, and sustainability initiatives. We are also glad to know that your booking experience was smooth and that you felt recognized as an ALL Platinum member during your stay. However, we sincerely apologize that your welcome drink was not offered during your visit. This should have been properly explained and provided as part of your member benefits, and we regret that we missed this important detail. Your comment has been shared with our Front Office team to ensure that member benefits are introduced more carefully and consistently at check-in. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station for an even better experience in the future. Mercure Front Office Team

Customer review rating 5.0/5

Sunil K. G. Friends - Confirmed reviews ALL

We enjoyed every bit of our stay. Great location and great staff

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed every aspect of your stay and that our location and staff made a positive impression. Your kind words are a great encouragement to our entire team, and we will be pleased to share them with all staff members. We sincerely look forward to welcoming you again for another enjoyable stay. Mercure Kyoto Station

Customer review rating 4.0/5

Thomas K. Couples - Confirmed reviews ALL

The room looks very nice and cozy. The room could be a bit bigger, specally there is no closet and the suitecase a takeing space away

Dear Valued Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are pleased to hear that you found your room nice and cozy. At the same time, we sincerely apologize for the inconvenience caused by the room layout, particularly the lack of closet space and the limited room for luggage. We also regret the instability of the Wi-Fi connection during your stay and understand how important a reliable connection is. Furthermore, we appreciate your comments regarding the visibility of our recycling initiatives. Your feedback highlights an important area for improvement, and we will review how we communicate our sustainability efforts more clearly to our guests. We truly value your feedback and look forward to welcoming you again for a more comfortable and seamless stay. Mercure Kyoto Station

Customer review rating 3.5/5

Olivia B. Couples - Confirmed reviews ALL

Lovely rooms, housekeeping very late in the day and breakfast really busy.

Dear Valued Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you found our rooms lovely and appreciated the cleanliness. At the same time, we sincerely apologize for the inconvenience caused by the late timing of housekeeping and the busy breakfast experience. We regret that we were not consistently able to accommodate your request for earlier room cleaning, and your feedback will be shared with the team as we work to improve our service. We are also pleased to share that our breakfast has been recently renewed, offering an even wider selection for our guests to enjoy. We truly appreciate your valuable comments and look forward to welcoming you again for a more comfortable stay. Mercure Kyoto Station

Other web-users rate our hotel

  • 1,207 reviews 9.2/10 Location
  • 1,673 reviews 8.1/10 Room
  • 1,333 reviews 7.9/10 Service
  • 14 reviews 6.2/10 WiFi
  • 698 reviews 8.1/10 Breakfast
  • 518 reviews 8.1/10 Cleanliness
  • 30 reviews 1.7/10 Wellness Area
  • 8 reviews 1.5/10 Pool

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