Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,092 reviews

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Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,092 reviews

Customer review rating 4.5/5

Alexander D. Families - Confirmed reviews ALL

The hotel was close to the main station, but tucked away from the hustle and bustle of the main roads. Close to shops, restaurants and attractions. Was a great stay.

Dear Guest, Thank you so much for your loyalty as ALL member and staying with us this time. We are delighted to hear that you appreciated our convenient yet quiet location, as well as the cleanliness and overall comfort of your stay. Your kind words regarding our proximity to Kyoto Station, shops, restaurants, and local attractions are truly appreciated. However, we sincerely apologize for the inconvenience caused regarding the room cleaning request. We understand how important timely service is, especially when guests have specific schedules, and we regret that we were unable to meet your expectations on this occasion. We are also very sorry to learn about the confusion and frustration surrounding the restaurant charge. We fully understand how concerning it must have been to be informed that the bill had been settled, only to be charged later without the opportunity to review it. This is certainly not the experience we aim to provide, and we take your feedback very seriously. Please rest assured that we will review this matter with the relevant teams to ensure clearer communication and more transparent billing processes moving forward. We truly appreciate your feedback, as it helps us improve our service. We hope to have the opportunity to welcome you back and provide you with a much smoother and more pleasant experience in the future. Mercure Kyoto Station

Customer review rating 5.0/5

Maanav S. Couples - Confirmed reviews ALL

happy with this stay all over in Japan

Dear Guest, Thank you very much for your kind feedback regarding your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. We truly appreciate your kind words and look forward to welcoming you again in the near future. Mercure Kyoto Station

Customer review rating 5.0/5

Martin H. Couples - Confirmed reviews ALL

We stayed 7 days and had a fantastic stay at the hotel. The rooms are modern and spacious by Japanese standards. The food and beverage service was excellent. The hotel is well located. It’s just under 10min walk from the station but it’s very easy to navigate.

Dear Guest, Thank you very much for your wonderful feedback regarding your stay at Mercure Kyoto Station. We are truly delighted to hear that you had a fantastic stay with us over your 7-day visit and that you appreciated our modern and spacious rooms, as well as the cleanliness of both the guest rooms and public areas. It is also very rewarding to know that you enjoyed our food and beverage service and found our location convenient and easy to navigate. Your kind words mean a great deal to our entire team, and we sincerely look forward to welcoming you again in the near future. Mercure Kyoto Station

Customer review rating 5.0/5

Gines G. B. Couples - Confirmed reviews ALL

It is perfectly nice place to stay for discovering Kyoto. Many buses stops close by and main station is few minutes walk away, Uber is also available and affordable for those early morning starts. We got Privilege room, which was really nicely designed, clean and well manageable with two big suitcases. Bed was very comfortable. Breakfast was good with plenty of choices. Recommend arriving early as many tour groups tend to arrive at the same time and we saw people waiting in line for table. Afternoon happy hour for Privilege rooms was welcomed time to relax with free flow bar and some nibbles. In terms of service everyone was very helpful, kind and friendly. Overall we enjoyed our week stay in this hotel.

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you enjoyed your stay with us and found our location convenient for exploring Kyoto. It is wonderful to know that you were satisfied with your Privilege room, including its design, cleanliness, and comfort. We are also pleased that you enjoyed our breakfast selection and the Privilege lounge benefits, including the afternoon happy hour. At the same time, we appreciate your comments regarding the breakfast waiting time. We understand how this may impact the overall experience, and we will continue working to improve the flow and comfort for all our guests. Your kind words about our team’s friendliness and helpfulness are truly appreciated and will be shared with all staff. We sincerely look forward to welcoming you again in the near future. Mercure Kyoto Station

Customer review rating 4.0/5

Robert W. Couples - Confirmed reviews ALL

Would have enjoyed a chair and desk in the room

Dear Guest, Thank you very much for your kind feedback regarding your stay at Mercure Kyoto Station. We are delighted to hear that you appreciated our service and the cleanliness of our hotel. We also appreciate your valuable comment regarding the chair and desk in the room. While availability is limited, we would be happy to provide these items upon request. For your next stay, we kindly invite you to contact us in advance so we can make the necessary arrangements for your comfort. We truly appreciate your comments and look forward to welcoming you again in the near future. Mercure Kyoto Station

Other web-users rate our hotel

  • 1,214 reviews 9.1/10 Location
  • 1,693 reviews 8.1/10 Room
  • 1,334 reviews 8/10 Service
  • 14 reviews 7.5/10 WiFi
  • 685 reviews 8.1/10 Breakfast
  • 541 reviews 8.2/10 Cleanliness
  • 32 reviews 1.8/10 Wellness Area

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