Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,085 reviews

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Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,085 reviews

Customer review rating 4.0/5

Sagar S. H. S. Families - Confirmed reviews ALL

Good location and great rooms only downside is less options for vegetarian in breakfast

Dear Valued Guest, Thank you very much for staying at Mercure Kyoto Station and for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, guest rooms, cleanliness, and the service provided by our team. It is wonderful to know that these aspects helped make your family stay a pleasant one. At the same time, thank you for your valuable comment regarding the breakfast selection. We understand that having more vegetarian options would have made your experience even better, and we truly appreciate you bringing this to our attention. Your feedback is important to us as we continue to review and improve our offerings. Thank you once again for your kind support and recommendation. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Front Office Team

Customer review rating 3.5/5

Michel F. Couples - Confirmed reviews ALL

Hotel location is very good. Staff also friendly and usefull. One big negative point is too much people at breakfast and have to usually wait in line . Coffee machine is still very slow and not enough.

Dear Valued Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are pleased to hear that you appreciated our convenient location and the friendliness of our staff. However, we sincerely apologize for the inconvenience caused during breakfast, particularly the long waiting time and the congestion in the dining area. We also regret that the coffee machines did not meet your expectations in terms of both speed and availability. Your comments are very important to us, and we will share them with our team to review ways to improve the flow of service and enhance the breakfast experience for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Mercure Kyoto Station

Customer review rating 4.5/5

Ants A. Families - Confirmed reviews ALL

I lost my room key and hotel did not charged me. Great.

Dear Valued Guest, Thank you very much for your stay and for sharing your feedback regarding your experience at Mercure Kyoto Station. We are pleased to hear that you appreciated our convenient location. We are also glad that we could assist you smoothly when you misplaced your room key, and that this contributed to a positive experience during your stay. We sincerely look forward to welcoming you again in the future. Mercure Kyoto Station

Customer review rating 5.0/5

Ian L. Couples - Confirmed reviews ALL

The Staff were all very nice and helpful, the food was great and the room was very nice and kept very clean during our stay.

Dear Valued Guest, Thank you very much for your stay and for sharing your kind feedback regarding your experience at Mercure Kyoto Station. We are delighted to hear that you enjoyed your stay in Kyoto and appreciated our friendly and helpful staff, as well as the quality of our food and the cleanliness of your room. Your positive comments are truly encouraging for our team, and we sincerely look forward to welcoming you again in the future. Mercure Kyoto Station

Customer review rating 4.5/5

Vijayan A. Couples - Confirmed reviews ALL

didnt like the smell of the lobby but breakfast and room was amazing.

Dear Valued Guest, Thank you very much for your stay and for sharing your feedback regarding your experience at Mercure Kyoto Station. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room, as well as our breakfast. At the same time, we sincerely apologize for any discomfort caused by the scent in the lobby. Your feedback is very important to us, and we will review this matter to ensure a more pleasant environment for our guests. We also appreciate your suggestion regarding in-room service. Your comments will be shared with our team as we continue to enhance our services. Thank you once again for your valuable feedback. We look forward to welcoming you again in the future. Mercure Kyoto Station

Other web-users rate our hotel

  • 1,201 reviews 9.1/10 Location
  • 1,667 reviews 8.1/10 Room
  • 1,327 reviews 7.9/10 Service
  • 13 reviews 6.8/10 WiFi
  • 686 reviews 8.1/10 Breakfast
  • 524 reviews 8/10 Cleanliness
  • 34 reviews 1.5/10 Wellness Area

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