Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 1,925 reviews

Best price
guarantee
Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
Mercure Kyoto Station - Image 4
288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Mercure Kyoto Station has an on-site Italian restaurant and offers a breakfast service.

  • Visit the bar area, which is open for early morning coffee until late for nightcaps.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,925 reviews

TripAdvisor Rating  4.0/5  167 reviews

Certificate of excellence 2024

Customer review rating 2.5/5

Ka C. M. Couples - Confirmed reviews ALL

The hotel is a 10-minute walk from Kyoto Station. As a newly-built property, it fully meets Mercure's standard specifications, and its location makes it a comfortable and convenient choice for travelers visiting Kyoto. However, there are several aspects that fell short of expectations. Compared to other Accor hotels in Japan, this property failed to provide any welcome amenities or gifts during my stay. Additionally, no welcome drinks were available after the on-site restaurant closed at 21:30. I requested a late check-out until 15:00 on my departure date, but this was declined—with the hotel citing room availability constraints, I was only permitted to check out by 13:30. Regarding the breakfast, it merely meets basic standards with only slight daily variations, which would easily feel tedious for guests staying for an extended period. As an Accor Diamond member, I am highly disappointed with this hotel. Despite its excellent environment and facilities, the member-exclusive services during my stay were notably inadequate.

Customer review rating 3.5/5

Jennifer U. Families - Confirmed reviews ALL

It was a decent hotel, clean, and the staff were helpful. The amenities were a bit lacking in the room. However, the food quality and service at the restaurant was good.

Customer review rating 3.5/5

Guan Q. Families - Confirmed reviews ALL

It was satisfactory.

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We apologize for any inconvenience caused by the distance from Kyoto Station, especially while handling your luggage. We are glad to hear that overall you were satisfied with your stay. However, we regret that there were issues with communication regarding your bed and interactions with our staff. Your feedback is important to us and will be shared with our team to improve future guest experiences. Mercure Kyoto Station

Customer review rating 3.0/5

Orande S. Families - Confirmed reviews ALL

As a Diamond member, I expected better room accommodations.

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are glad to hear that you found our location convenient and appreciated the ease of access to public transportation. We sincerely apologize that your room did not meet your expectations, particularly in terms of cleanliness. Comments regarding dust and trash under the bed are taken very seriously, and we have shared your feedback with our housekeeping team to ensure that all rooms are thoroughly inspected and cleaned for our valued guests. We greatly appreciate your loyalty as a Diamond member and hope to have the opportunity to welcome you again, providing a stay that meets the high standards you rightfully expect. Mercure Kyoto Station

Customer review rating 4.5/5

Luis H. Families - Confirmed reviews ALL

Friendly and helpful staff. Rooms were clean and beds are very comfortable. The breakfast buffet offers a variety of food options.

Dear Guest, Thank you very much for sharing your thoughtful feedback. We are delighted to hear that you enjoyed our convenient location, friendly staff, and the comfort of our clean guest rooms. We are also pleased that you appreciated the variety offered at our breakfast buffet. As of December 1st, we have upgraded our breakfast selection to include a live kitchen where our chefs prepare omelets and fried eggs to order, along with an expanded range of breads, drinks, and even beer. We hope you will enjoy these enhancements on your next stay with us. We truly appreciate your kind comments and look forward to welcoming you again on your next visit to Kyoto. Mercure Kyoto Station

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,144 reviews 9.2/10 Location
  • 1,593 reviews 8.1/10 Room
  • 1,226 reviews 7.9/10 Service
  • 14 reviews 6/10 WiFi
  • 628 reviews 8.2/10 Breakfast
  • 501 reviews 8.2/10 Cleanliness
  • 32 reviews 2.1/10 Wellness Area
  • 6 reviews 3.8/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in Kyoto

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.