Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,341 reviews

Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
Mercure Kyoto Station - Image 4

Description

Hotel extras

  • With easy access to trains and city buses, we are conveniently located as your hub to explore.

  • We are the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service with drinks and snacks is exclusive to guests who have booked a Privilege Room.

  • The on-site Italian restaurant & bar serve Kyoto-inspired pizza, pasta, and premium Wagyu beef

Our accommodation(s)

Book this hotel
Room 1

Inspired by Kyoto's seasonal beauty, this room blends cherry blossoms with Yuzen Washi for a serene Japanese feel. Enjoy matcha sweets and tea from Tsujiri, plus afternoon drink service. Located on the 6th floor. Not eligible for member upgrades.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x2

  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Twin bed(s)

Room with 1 King sized bed. (Shower booth) Accommodation is free up to 1 child. (Must be under 12, No extra beds, breakfast fee will be extra)

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Stylish Twin Room with shower booth. Beds can be combined into a Hollywood Twin for added comfort. Up to 2 children (under 12 years-old) can stay for free when sharing beds with adults. (Extra beds not available. Breakfast charged separately.)

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Enjoy a spacious bathroom with bathtub. Beds can be seamlessly combined into a Hollywood Twin for added comfort. Up to 2 children (12 years and under) stay free when sharing existing beds with adults. (No extra beds. Breakfast charged separately.)

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Room with 2 Single beds and 1 sofa. (Bath tub) *Sofa can be set up as a bed with booking for 3 adults. Accommodation is free up to 2 children. (Must be under 12, No extra beds, breakfast fee will be extra)

Max. number of persons
5
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Spacious high-floor room with 1 king-sized bed and a shower booth. One child under 12 stays free when sharing existing beds. No extra beds; breakfast charged separately. Privilege Floor guests enjoy exclusive afternoon service.

  • Views:

    City View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Room with 2 single beds and a shower booth. Nespresso machine included. Up to 2 children under 12 stay free when sharing existing beds with adults. No extra beds; breakfast charged separately. Privilege Floor guests enjoy exclusive afternoon service.

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Spacious high-floor room with 2 single beds and a bathtub. Up to two children under 12 stay free when sharing existing beds with adults. No extra beds; breakfast charged separately. Privilege Floor guests enjoy exclusive afternoon service.

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Spacious high-floor room with city views. Sofa bed available only for reservations with 3 adults. Up to 2 children under 12 stay free when sharing beds. No extra beds; breakfast charged separately. Privilege Floor guests enjoy afternoon service.

  • Views:

    City View

Max. number of persons
5
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 225 rooms
  • One room for people with reduced mobility
  • 27 family rooms
  • 2 connecting rooms
  • 225 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Cooking style
Italian
Chef name
Tsuyoshi HARADA
Capacity
80
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

The Court Bar offers a tranquil setting to unwind in Kyoto. Enjoy original cocktails served in bamboo glasses, local beers, regional-inspired drinks, Italian wines, Japanese sake, and refined non-alcoholic options in a relaxed and inviting atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,341 reviews

Customer review rating 4.5/5

Mara L. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station for your anniversary stay and for sharing your thoughtful feedback with us. We are delighted to know that you appreciated the anniversary greeting, towel decoration, and the accommodating service provided by our team. We are also pleased that you found your room comfortable and enjoyed your overall stay. Thank you as well for your constructive comments regarding the number of towel hooks in the room and the luggage storage arrangement after check-out. We understand your concern about the location of stored luggage and appreciate you bringing this to our attention. Your feedback will be shared with the relevant teams for review. We sincerely appreciate your loyalty as an ALL member and are glad that your anniversary stay with us was a memorable one. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Barbara M. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed the hotel’s design, our convenient yet quieter location near Kyoto Station, and the warm service provided by our team. We are also especially pleased to hear that you enjoyed the happy hour at our bar. Your kind recommendation means a great deal to us. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Patrick A. S. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed the hotel’s interior and design, as well as our buffet breakfast. We are also pleased that you found the hotel clean and were satisfied with the service provided by our team. It is especially nice to hear that you felt well recognized as an ALL member and had an enjoyable time with us. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Shalimar G. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed our convenient location near Kyoto Station, the nearby dining options, and the spacious, clean, and comfortable room. We are also very pleased that our team was able to make your check-in, check-out, and luggage forwarding experience smooth and easy. Your kind comments about our staff are greatly appreciated. Thank you again for your generous recommendation. We hope to have the pleasure of welcoming you and your family back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Abha B. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. I am truly delighted to know that you and your family enjoyed your three-night stay with us, especially the comfort of your room, the hotel’s design and atmosphere, and our convenient location. Thank you also for your very kind words about our team. I personally appreciate your mention, and I am equally pleased to hear that my colleagues also helped make your stay comfortable and memorable. I will be sure to share your comments with them and the rest of our team. It means a great deal to know that you would recommend Mercure Kyoto Station to your family and friends. We sincerely hope to have the pleasure of welcoming you and your family back to Kyoto in the future. Warm regards, Joe Assistant Front Office Manager Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station for your anniversary stay and for sharing your thoughtful feedback with us. We are delighted to know that you appreciated the anniversary greeting, towel decoration, and the accommodating service provided by our team. We are also pleased that you found your room comfortable and enjoyed your overall stay. Thank you as well for your constructive comments regarding the number of towel hooks in the room and the luggage storage arrangement after check-out. We understand your concern about the location of stored luggage and appreciate you bringing this to our attention. Your feedback will be shared with the relevant teams for review. We sincerely appreciate your loyalty as an ALL member and are glad that your anniversary stay with us was a memorable one. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Barbara M. Couples - Confirmed reviews ALL

Beautiful hotel with a great design, loved the half price happy hour at the bar from 9.00 pm, welcoming staff, convenient position close to Kyoto station and far from the crowd. Highly recommended

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed the hotel’s design, our convenient yet quieter location near Kyoto Station, and the warm service provided by our team. We are also especially pleased to hear that you enjoyed the happy hour at our bar. Your kind recommendation means a great deal to us. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Patrick A. S. Solo - Confirmed reviews ALL

I enjoyed my hotel’s interior and design. Buffet breakfast was wonderful.

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed the hotel’s interior and design, as well as our buffet breakfast. We are also pleased that you found the hotel clean and were satisfied with the service provided by our team. It is especially nice to hear that you felt well recognized as an ALL member and had an enjoyable time with us. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Shalimar G. Families - Confirmed reviews ALL

I had a wonderful experience at Mercure Kyoto. Not only that the location is conveniently close to Kyoto Station, it’s also surrounded with nearby restaurants. The staff are very friendly and helpful. They made our check-in and check-out seamlessly, including luggage forwarding. The rooms are so spacious, clean and comfortable. I really enjoyed staying at Mercure and will definitely recommend it to everyone.

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed our convenient location near Kyoto Station, the nearby dining options, and the spacious, clean, and comfortable room. We are also very pleased that our team was able to make your check-in, check-out, and luggage forwarding experience smooth and easy. Your kind comments about our staff are greatly appreciated. Thank you again for your generous recommendation. We hope to have the pleasure of welcoming you and your family back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Abha B. Families - Confirmed reviews ALL

I can't say enough about how satisfied we were with our 3 night stay at Mercure Kyoto Station Hotel. The Room was comfortable and right size. The decor and organization was very pleasing. And above all, the staff was very helpful, going above and beyond to make us comfortable. I'd like to mention Helena, Joe and Yoko and their colleagues as standing out in their helpfulness. I will be recommending your Hotel to family and friends planning to visit!

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. I am truly delighted to know that you and your family enjoyed your three-night stay with us, especially the comfort of your room, the hotel’s design and atmosphere, and our convenient location. Thank you also for your very kind words about our team. I personally appreciate your mention, and I am equally pleased to hear that my colleagues also helped make your stay comfortable and memorable. I will be sure to share your comments with them and the rest of our team. It means a great deal to know that you would recommend Mercure Kyoto Station to your family and friends. We sincerely hope to have the pleasure of welcoming you and your family back to Kyoto in the future. Warm regards, Joe Assistant Front Office Manager Mercure Kyoto Station

Customer review rating 4.0/5

Michelle F. Friends - Confirmed reviews ALL

The staff was very friendly, and the hotel was quite attractive. The lighting in the rooms was bad. The bathroom vanity light was a design that caused bright light to shine in one's eyes, but made it difficult to use the mirror for close tasks. The bedroom lighting was dim.

Dear Valued Guest, Thank you very much for sharing your feedback following your stay at Mercure Kyoto Station. We are pleased to know that you found our team friendly and enjoyed the overall design and atmosphere of the hotel. At the same time, we appreciate your detailed comments regarding the lighting in the room, particularly around the bathroom vanity and in the bedroom. We understand how the brightness and positioning of the lighting can affect both comfort and practicality, and your feedback will be shared with the relevant team for future consideration. Thank you again for your valuable comments. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Matthew J. C. Families - Confirmed reviews ALL

Staff is great, Matt at the front desk is a superlative!

Dear Valued Guest, Thank you very much for choosing Mercure Kyoto Station once again and for sharing such wonderful feedback following your third stay with us. We are truly delighted to know that you have enjoyed each of your visits and that our team continues to make a positive impression. Your especially kind comments regarding our Front Desk colleague are greatly appreciated and will certainly be shared with him and the team. We also appreciate your constructive observations regarding the reservation experience and the condition of the bathroom wallpaper. Your comments are valuable to us as we continue reviewing both our service and facilities. It means a great deal to us to welcome returning guests, and we sincerely appreciate your continued support. We look forward to welcoming you and your family back to Mercure Kyoto Station for a fourth visit in the future. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Latrice F. Families - Confirmed reviews ALL

This was one of our final stays in Japan, and it ended up being one of our favorites. The staff were incredibly welcoming and accommodating, and the pillows were some of the most comfortable we experienced during our trip. The hotel is conveniently located within a short walk of Kyoto Station, and we appreciated being able to use the quieter side streets to avoid the more crowded areas while exploring the city. Overall, I absolutely loved this hotel and would happily stay here again. And if you’re debating whether to buy the kimono they offer just do it! Passing it up is the one regret I have from my stay.

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that Mercure Kyoto Station became one of your favorite stays in Japan. It is especially pleasing to hear that you found our team welcoming and accommodating, enjoyed the comfort of our pillows, and appreciated our convenient location near Kyoto Station as well as the quieter streets around the hotel. We also loved reading your comment about the kimono. Thank you for sharing such a memorable and personal detail from your stay. Your kind words and recommendation mean a great deal to our team. We sincerely hope to have the pleasure of welcoming you and your family back to Mercure Kyoto Station on a future visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Kyehwan C. Families - Confirmed reviews ALL

The room was in excellent condition, and I had a very comfortable stay.

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you had such a comfortable stay and were fully satisfied with the condition, cleanliness, and quietness of your room. We especially appreciate your kind comments regarding the service provided by our Front Desk and restaurant teams. We are very pleased to hear that our Korean-speaking colleague was able to assist you thoroughly with your room, benefits, and restaurant recommendations, and that our restaurant team also made your evening dining experience enjoyable. Your generous feedback will be shared with the team. We are also delighted that your ALL Platinum benefits, including the welcome drink, welcome amenity, complimentary breakfast, and room upgrade, exceeded your expectations. Thank you again for your loyalty as an ALL Platinum member and for your kind recommendation. We look forward to welcoming you and your family back to Mercure Kyoto Station for another wonderful stay. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Deborah S. Couples - Confirmed reviews ALL

Staff were friendly. Enjoyed the decor of our room.

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you had a comfortable stay, enjoyed the design of your room, and found our team friendly and welcoming. We also sincerely appreciate your loyalty as an ALL Diamond member and your excellent ratings across every aspect of your stay. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Sian M. Couples - Confirmed reviews ALL

This hotel was in the perfect location, with very good access to all amenities, shops, laundry service on the door step, and walking distance from Kyoto main station. The hotel staff were nice and very helpful, our stay was great and would highly recommend the Mercure Kyoto! You will not be disappointed

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed our convenient location, with easy access to Kyoto Station, nearby shops, and other amenities. We are also very pleased that our team made your stay comfortable and enjoyable. Thank you especially for your kind comments about our restaurant staff. We are glad to hear that they made you feel welcome, and your feedback will be shared with the team. Your generous recommendation means a great deal to us. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Tamara L. Solo - Confirmed reviews ALL

Hotel is located close to the Kyoto Station, but in a very quiet neighbourhood. Comfortable, well equipped, with welcoming and helpful staff.

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed our convenient yet quiet location near Kyoto Station, as well as the comfort and facilities of the hotel. We are especially pleased that you found our team welcoming and helpful throughout your stay. Your kind recommendation is greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 4.5/5

H. H. Families - Confirmed reviews ALL

I stayed in Mercure for four nights, me and my family very enjoy stayed in Mercure, the location is near Kyoto station so easy to go to anywhere. The breakfast also very good.

Dear Valued Guest, Thank you very much for sharing your positive feedback following your four-night stay at Mercure Kyoto Station. We are delighted to know that you and your family enjoyed your stay, particularly our convenient location near Kyoto Station, the cleanliness and comfort of the hotel, and our breakfast selection. We also appreciate your kind comments regarding your booking experience and ALL member recognition. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Andrew F. Couples - Confirmed reviews ALL

The staff were so helpful and the hotel is beautiful

Dear Valued Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed the hotel and that our team was helpful throughout your stay. Your kind comments about both our staff and the hotel itself are greatly appreciated. It is also a pleasure to see that you were fully satisfied with your room, cleanliness, breakfast, check-in, and departure experience. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 4.0/5

Lily G. T. Families - Confirmed reviews ALL

Good hotel but the rooms could do with a few more bars and hooks to hang clothes and towels.

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mercure Kyoto Station. We are pleased to know that you enjoyed our convenient location and were satisfied with the cleanliness, breakfast, and service provided by our team. We also appreciate your comments regarding the limited number of hooks and rails available for hanging clothes and towels. In particular, we understand your point regarding our towel reuse initiative and the difficulty of following this request when there is insufficient space to hang used towels. Your feedback is valuable and will be shared with the relevant team for review. Thank you again for your constructive comments. We hope to have the opportunity to welcome you and your family back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station

Customer review rating 4.0/5

Nuria A. B. Families - Confirmed reviews ALL

Very nice hotel, well located and nice rooms

Dear Valued Guest, Thank you very much for sharing your feedback following your stay at Mercure Kyoto Station. We are pleased to know that you enjoyed our convenient location, comfortable rooms, cleanliness, and the service provided by our team. We truly appreciate your comments and are glad that you had an enjoyable stay with your family. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 3.5/5

Kwok Y. Y. Solo - Confirmed reviews ALL

The staffs are very helpful and kind. There is no table in the room. The air conditioning changes to 22C cooling, which makes my sleep bad. It is absurd to have heavy duvet in summer. A light blanket is good for an air conditioned room in normal Japanese home.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Kyoto Station. We are very pleased to know that you found our team helpful and kind, and that you were satisfied with several aspects of your stay, including breakfast and our service. At the same time, we are sorry to learn that the room setup, air-conditioning temperature, and summer bedding affected your comfort. We also appreciate your comments regarding the absence of a table in the room and your concerns about the environmental impact of cooling the room while using a heavier duvet. Your feedback is valuable and will be shared with the relevant teams as we continue reviewing how we can improve both guest comfort and our sustainability efforts. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station

Customer review rating 5.0/5

Chang E. O. Couples - Confirmed reviews ALL

8min walk to station. Spacious room.(Don't forget general japanese hotel's room size.....) Kind staff. Very recommendable.

Dear Valued Guest, Thank you very much for your excellent feedback and for giving us a perfect score. We are delighted to know that you enjoyed our convenient location, spacious and clean room, and the friendly service provided by our team. We also truly appreciate your kind recommendation. Your positive comments are a great encouragement to all of us, and we hope to have the pleasure of welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Warm regards, Mercure Kyoto Station

Customer review rating 4.5/5

Jill M. Couples - Confirmed reviews ALL

We stayed 4 nights, we were able to walk easily to local areas, nearby Kyoto station.

Dear Valued Guest, Thank you for sharing your kind feedback following your four-night stay. We are delighted that you enjoyed our welcoming atmosphere, convenient location near Kyoto Station, and the helpful service provided by our team. It is wonderful to know that our location made it easy for you to explore the surrounding areas on foot. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station

Customer review rating 4.5/5

Toni W. Couples - Confirmed reviews ALL

We had a lovely time at this hotel. The bed was extremely comfortable. We were on the top floor however, there was some street noise over night. Breakfast was delicious with plenty of options, including soft drinks!

Dear Valued Guest, Thank you for sharing your feedback and for your valued loyalty as an ALL Platinum member. We are delighted that you had a lovely stay, found the bed exceptionally comfortable, and enjoyed our delicious breakfast selection, including the variety of non-alcoholic beverages. However, we regret that street noise disturbed you during the night, despite your room being located on the top floor. We also apologize that the toiletry amenities were not replenished as expected. Your comments will be shared with the relevant teams for review. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back for an even more comfortable stay. Warm regards, Mercure Kyoto Station

Other web-users rate our hotel

  • 1,241 reviews 9.2/10 Location
  • 1,715 reviews 8.3/10 Room
  • 1,380 reviews 8.3/10 Service
  • 13 reviews 6/10 WiFi
  • 747 reviews 8.1/10 Breakfast
  • 518 reviews 8.7/10 Cleanliness
  • 32 reviews 2.7/10 Wellness Area

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