Mercure Nagoya Cypress

hotel well located close to Nagoya Station , nice staff but the hotel looks old, lobby outdated .rooms are large for Japan but same as lobby outdated. this hotel is not matching what you can expect from a Mercure

Location is good but it lack facilities and lounge for Platinum member use. Staff were friendly and room well kept each day though. Nearby eateries not as interesting except for an Izakaya Ameba at level 3 in the building before Mercure from the station. Walk towards Toyoko Inn and you will find many interesting eateries. Family Mart, Lawson and 7 Eleven are nearby.

My husband and I spent one night at the Mercure Nagoya before taking a train to Takayama. Check-in was smooth and pleasant. We received two free drink coupons which we enjoyed at the upscale hotel restaurant. We ordered the tempura prix fixe meal for about $17.50 each. The tempura was beautifully presented and delicious along with miso soup, sashami, rice, and salad finishing with a yummy plum cake with pecan ice cream. The rooms were small but clean, comfortable and well-appointed. The toilet also functioned as a bidet. Breakfast the next morning was buffet style and cost around $21 each. We thought that was a little pricey but the quality of food was very good and featured many choices of American and Japanese breakfast cuisine. Overall, we had a very pleasant stay at Mercure Nagoya Cypress.

I stayed in Mercure with varies city in Asia, for example, Tokyo, Okinawa, Pattaya, etc, before this one in Nagoya although I’m not a big fan of Mercure. This Mercure Nagoya is to let me back to 15 or 20 years ago, not the interior decorative arrangement only. The staffs and the room facilities are out-dated. Firstly, there had two staffs in the Front Desk and they’re talking with each one when I passed though the entrance of hotel with a local family. The auntie was doing enquiry at Front Office by one staff but no one did the check-in for me as another staff just stood behind his colleague. No one asked air approached me unless I went to the counter by myself. This was not the Japanese hospitality. When I back to the hotel after the late dinner (it was almost 11:30pm), the main entrance was closed and needed to use the side door by calling the door bell at outdoor. Apart from the late door policy, the room was clean but outdated with tired, for example, 20” thick LCD. Nagoya is quite a different style with Tokyo or Osaka. There have some high-rise buildings near JR station but this hotel look like in the parallel world of Japan.

We booked for 3 nights but stayed only one. This is not a Mercure standard hotel and as a platinum Accor member have stayed in many around the world. No pleasant greetings or welcome by staff on arrival or departure. Did not feel valued. The hotel is old, the room, even though a ‘non smoking room’ smelt of smoke and created an uncomfortable environment. We did receive our free drink voucher and the choice was good. There was no welcome amenity in the room and only 1 bottle of water in the room. The breakfast was almost inedible. Very poor quality. This hotel has really let the Accor brand down.