Mercure Nagoya Cypress 3 stars

Only one night, but a complimentary welcome drink, a good night's sleep, a wake-up call and a good location were all that I needed. I was completely satisfied. What more can I say? 200 words. 200 words.

Mercure Cypress Nagoya hotel is one of the best Accor group hotels in Japan that I have been staying during my visit in Japan. From hotel bedroom and facilities, breakfast and restaurant, cleanliness, strategic location 5 minutes walk to Nagoya train/bus station. Last thing but it is very important that I feel welcome and feel home during my 3 days visit due to very polite and helpfull of all the staff.we will come back to this hotel for next visit absolutely. It very good for your stay in Nagoya both family holiday or business stay.

When I maked the booking, I requested for twin bed room if available. When I checked in and asked for twin bed room, I was told that my booking was for a queen bed. When I asked if I could change to a twin bed room, the staff immiediately handed me a price list and told me a surcharge of 8,000 yen for each night when the room rate of my booking was about 13,500 yen. The toilet was leaking water and the temperature of the cleansing water of the toilet was too hot. The technician came to fix the issues but the same problems persisted. I told the front desk to fix the issues but was not done. It is a small hotel with small room. I would have chosen other hotel and would not recommend this to other travellers The staffs at the front desk did not greet us when we passed the entrance. Disappointing services.

Everything is best since booking the rooms. I booked two rooms requesting a connecting room and space for my mom who really needs accessibility by wheelchair. The hotel can provide them all. Special thanks to Ms. Yoko Hirata for helping us and keeping contact with us after booking confirmed until welcoming at the hotel lobby. During stay, we have got very warm treat by all the hotel staffs. Breakfast lines are very nice and variety with ABF and especially Japanese cuisine.

Great friendly service. Location was good, about 7 minute walk from Nagoya central station. Clean room, a bit on the small size though, ok for me as I was travelling alone, might be a bit cramped for a couple.