Mercure Nagoya Cypress 3 stars

Location is good but it lack facilities and lounge for Platinum member use. Staff were friendly and room well kept each day though. Nearby eateries not as interesting except for an Izakaya Ameba at level 3 in the building before Mercure from the station. Walk towards Toyoko Inn and you will find many interesting eateries. Family Mart, Lawson and 7 Eleven are nearby.

I stayed in Mercure with varies city in Asia, for example, Tokyo, Okinawa, Pattaya, etc, before this one in Nagoya although I’m not a big fan of Mercure. This Mercure Nagoya is to let me back to 15 or 20 years ago, not the interior decorative arrangement only. The staffs and the room facilities are out-dated. Firstly, there had two staffs in the Front Desk and they’re talking with each one when I passed though the entrance of hotel with a local family. The auntie was doing enquiry at Front Office by one staff but no one did the check-in for me as another staff just stood behind his colleague. No one asked air approached me unless I went to the counter by myself. This was not the Japanese hospitality. When I back to the hotel after the late dinner (it was almost 11:30pm), the main entrance was closed and needed to use the side door by calling the door bell at outdoor. Apart from the late door policy, the room was clean but outdated with tired, for example, 20” thick LCD. Nagoya is quite a different style with Tokyo or Osaka. There have some high-rise buildings near JR station but this hotel look like in the parallel world of Japan.

Only one night, but a complimentary welcome drink, a good night's sleep, a wake-up call and a good location were all that I needed. I was completely satisfied. What more can I say? 200 words. 200 words.

Mercure Cypress Nagoya hotel is one of the best Accor group hotels in Japan that I have been staying during my visit in Japan. From hotel bedroom and facilities, breakfast and restaurant, cleanliness, strategic location 5 minutes walk to Nagoya train/bus station. Last thing but it is very important that I feel welcome and feel home during my 3 days visit due to very polite and helpfull of all the staff.we will come back to this hotel for next visit absolutely. It very good for your stay in Nagoya both family holiday or business stay.

When I maked the booking, I requested for twin bed room if available. When I checked in and asked for twin bed room, I was told that my booking was for a queen bed. When I asked if I could change to a twin bed room, the staff immiediately handed me a price list and told me a surcharge of 8,000 yen for each night when the room rate of my booking was about 13,500 yen. The toilet was leaking water and the temperature of the cleansing water of the toilet was too hot. The technician came to fix the issues but the same problems persisted. I told the front desk to fix the issues but was not done. It is a small hotel with small room. I would have chosen other hotel and would not recommend this to other travellers The staffs at the front desk did not greet us when we passed the entrance. Disappointing services.