Grand Mercure Sapporo Odori Park 5 stars

Dear Mr. Yoga P., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We also sincerely appreciate you taking the time to share your feedback. We are delighted to hear that you enjoyed the view from your room. At the same time, we apologize for the inconvenience regarding the staff rate not being displayed on the Heartist app. Please be assured that your comment has been shared with the relevant departments for future improvement. We would also like to extend our sincere apologies for the shortcomings in the room preparation during your stay. We will continue to make every effort to provide a comfortable and satisfying experience for all our guests. We sincerely look forward to welcoming you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Mr. Shiyun W., Thank you very much for choosing Grand Mercure Sapporo Odori Park once again and for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize for the inconvenience and concern caused during your companion’s discomfort on your last evening. Although the lounge had already closed, we deeply regret that our response lacked the flexibility and compassion expected in such a situation. Your feedback has made us reflect seriously on the importance of providing more human-centered service, especially when a guest’s well-being is involved. We also apologize that the condition of our facilities did not meet your expectations. Your comments have been shared internally and will be taken into consideration as part of our ongoing improvement efforts. On a positive note, we truly appreciate your kind words regarding our front desk staff member. Your compliment has been shared with the team and will certainly serve as encouragement. Your valuable feedback is an important opportunity for us to improve not only our facilities but also our approach to guest care. We will continue striving to provide more thoughtful and attentive service in the future. Thank you again for sharing your experience with us. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Mr. Warach E., Thank you very much for staying at Grand Mercure Sapporo Odori Park and for taking the time to share your honest feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the lack of prior notice regarding the late-night lounge closure. We also regret the confusion experienced during check-out due to the airport bus service information. While bus operations may occasionally be canceled on short notice due to weather or road conditions, we acknowledge that our communication was insufficient, and we sincerely apologize for the inconvenience this caused. Furthermore, we deeply regret that we did not meet your expectations regarding a room upgrade as a Platinum member. Although upgrades are subject to availability and operational conditions, we recognize that clearer explanation and greater consideration should have been provided. Your valuable feedback has been shared with the relevant departments as an important opportunity to improve internal communication and enhance the quality of service provided to our valued members. Thank you once again for taking the time to provide your comments. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Ms. Madelyn L., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share such a warm and detailed review of your stay. We are delighted to hear that you enjoyed our staff’s service, the room, the winter city view, and the subtle, non-intrusive hospitality we provide. We are also pleased that you found our location convenient and that you appreciated the option for daily housekeeping despite our sustainability efforts. We will continue striving to provide a comfortable and welcoming stay for all our guests. We sincerely look forward to welcoming you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Mr. R., Alibasya, Thank you very much for staying at Grand Mercure Sapporo Odori Park and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our lounge service, staff assistance around the hotel, housekeeping, and that we were able to prepare everything you requested prior to your arrival. Your kind words are truly encouraging for our entire team. We will continue to strive to provide a comfortable and reliable stay for all our guests, and we sincerely look forward to welcoming you again on your next visit to Sapporo. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK