Grand Mercure Sapporo Odori Park 5 stars

Thank you for staying at Grand Mercure Sapporo Odori Park and for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations and that you were disappointed with the condition of the room and facilities provided. We are sorry to learn that you found the room furnishings, bathroom facilities, and carpeting dated, and that the condition and odor of the shower curtain negatively affected your experience. Your comments have been shared with the relevant departments and will be taken into consideration as we continue to improve our room maintenance and overall guest experience. We also regret that, as an ALL Gold member, your stay did not meet the expectations you had for your membership benefits. Room upgrades are subject to availability at the time of arrival, and we apologize that we were unable to provide an upgrade during your stay. In addition, we appreciate your feedback regarding our lounge service and sustainability initiatives. Your comments are valuable and will be considered as we continue working to enhance our services. Thank you again for your honest feedback. We take your comments seriously and will continue striving to provide a more comfortable and satisfying experience for our guests. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate your detailed feedback and warm comments regarding your stay. We are delighted to hear that you enjoyed your stay in our Classic Suite and found the spaciousness especially comfortable after your time in Tokyo. It is also wonderful to know that you enjoyed the beautiful views of Sapporo and the surrounding mountains from your room. Furthermore, we are truly honored by your kind words regarding our staff. Your comment that our entire team is “a credit to the Accor brand” is incredibly encouraging and meaningful to all of us. We are also pleased that you enjoyed relaxing in the lounge after your sightseeing days. We are glad as well that you found the airport bus and subway access convenient during your visit. On the other hand, we apologize that the room amenities, such as the lack of a coffee machine and minibar, did not fully meet your expectations. Your valuable feedback will be carefully shared with the relevant departments as we continue working to improve our facilities and services. We will continue striving to provide even more comfortable and satisfying experiences for our guests. We look forward to welcoming you again on your next visit to Sapporo. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate your wonderful feedback and perfect rating. We are delighted to hear that you had a comfortable stay and that you were satisfied with the spacious room, separate bathroom, and the helpfulness of our staff. We also truly appreciate your kind comments regarding the cleanliness of the room and bathroom. We will continue striving to improve our services and overall quality to provide even more comfortable and satisfying experiences for our guests. We look forward to welcoming you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback and valuable suggestions. We are delighted to hear that you enjoyed the wide selection offered at our breakfast. On the other hand, we apologize that the room configuration and layout did not fully meet your expectations. We also appreciate your valuable suggestion regarding our sustainability efforts, particularly about providing separate trash categories in the guest rooms for easier waste sorting. Your feedback has been taken seriously and will be shared internally as a reference for future facility improvements and environmental initiatives. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our location near Odori Park and the quiet, calm surroundings. It is wonderful to know that you had a comfortable and relaxing stay with us. We are especially honored by your kind comments regarding our staff service. Your compliments about the friendliness of our front desk team and their English communication skills are truly encouraging and will be shared with the team. We are also pleased to know that you found the booking experience through the app fast and easy, and that the cleanliness of the hotel fully met your expectations. We will continue striving to improve our services and overall quality to provide even more comfortable and satisfying stays for all our guests. We look forward to welcoming you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK