Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback. We are pleased to know that you had a comfortable stay and were satisfied with our location. We take your feedback seriously and will continue to reflect on our daily services, without becoming complacent, in order to provide a better stay for our guests. If there was anything during your stay that you felt could have been better, or any points you noticed, we would greatly appreciate it if you could share them with us, as your feedback will help us improve our services in the future. We sincerely hope to welcome you back to Grand Mercure Sapporo Odori Park when you next visit Sapporo. We look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback. We are very sorry that our assistance in English during check-in was not sufficient and caused you difficulties. We also apologize that we were unable to provide you with adequate information about dining options after your arrival, and that the amenities provided in your room did not meet your expectations. We understand that you had just enjoyed a wonderful stay at another Mercure hotel in Okinawa and were looking forward to your stay with us. We sincerely regret that your initial experience at our hotel was disappointing. We are, however, pleased to know that your experience improved during the remainder of your stay and that you were able to explore and enjoy the local area. We will take your comments seriously and review how our staff provide information to guests, as well as the amenities provided in our rooms, in order to improve the overall guest experience. We sincerely hope to welcome you back to Grand Mercure Sapporo Odori Park when you next visit Sapporo. YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We truly appreciate you taking the time to share your feedback with us. While we are pleased that you found the room spacious and the location convenient, we sincerely regret that you felt the hotel was old-fashioned and that your expectations were not met in terms of the value for the price. We take your feedback seriously and will continue to review our facilities and services so that we can provide a more comfortable and satisfying experience for our guests. We hope to have the opportunity to welcome you back to Grand Mercure Sapporo Odori Park in the future. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We truly appreciate you taking the time to share such a warm and detailed review with us. We are delighted to know that you had another comfortable stay with us. It is wonderful to hear that you were pleased with our friendly and helpful staff, as well as the cleanliness and comfort of your room. We are also glad that our location made it convenient for you to explore Odori Park, Susukino, and the surrounding area on foot. We are especially pleased that you enjoyed our breakfast, including the variety of Japanese and Western dishes and the selection of Hokkaido ingredients. It was our pleasure to be part of your Hokkaido journey, and we are very happy to know that your one-night stay felt comfortable and effortless. We sincerely hope to welcome you back to Grand Mercure Sapporo Odori Park on your next trip to Sapporo. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We truly appreciate you taking the time to share your feedback with us. Thank you for your valuable comments regarding the condition of the room. At the same time, we are very pleased to know that you appreciated the service provided by our staff and our lounge facilities. We will take your feedback regarding the room condition seriously and continue working to provide a more comfortable stay for all our guests. We sincerely hope to welcome you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share such a wonderful review with us. We are delighted to hear that you enjoyed your stay and were pleased with our friendly and attentive staff, stylish interior, comfortable bedding, and delicious breakfast. It is especially heartwarming to know that you found the hotel comfortable and welcoming throughout your stay. We are also pleased to hear that you found the limousine bus service between the airport and the hotel convenient. Your kind words and recommendation are a great encouragement to our entire team. We will continue to strive to provide a comfortable and welcoming experience for all our guests. We sincerely look forward to welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your positive rating with us. We are delighted to hear that you enjoyed a comfortable stay and were pleased with our location and the warm welcome from our staff. Your kind words are greatly appreciated and will encourage our team to continue providing a pleasant and welcoming experience for our guests. We sincerely look forward to welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are very pleased to know that you enjoyed our breakfast and found it excellent. On the other hand, we sincerely apologize that the room did not meet your expectations as a Gold member. We also regret that the lounge snacks left you feeling disappointed, as you found the selection to be limited. We will take your valuable feedback into consideration as we continue to improve our rooms and lounge services. We will continue to strive to provide a more comfortable and satisfying experience for all our guests. We sincerely look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are pleased to know that you enjoyed the size of your room, the lounge experience, and the helpful service from our staff. We are also glad to hear that you found the limousine bus service from New Chitose Airport and the access from Sapporo Station convenient. On the other hand, we sincerely apologize for any inconvenience caused by the storage space in your room. Your comments regarding the lack of drawers and the hanging space are valuable feedback, and we will take them into consideration when reviewing our room environment. We will continue to work on improving our services so that our guests can enjoy a more comfortable stay. We sincerely look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are pleased to hear your kind comments about the spaciousness of your room and our friendly service. We are also glad that you enjoyed having access to the lounge. On the other hand, we appreciate your feedback regarding the limited selection of snacks in the lounge. Your comments will be taken into consideration when reviewing our lounge service in the future. We will continue to strive to provide a comfortable and enjoyable experience for all our guests. We sincerely look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are pleased to hear that you had a comfortable stay and enjoyed our breakfast and lounge each day. We are also glad that the shuttle bus to New Chitose Airport was convenient for you. We apologize that we were unable to meet your expectations regarding the lack of gym and onsen facilities. Your feedback is valuable and will be taken into consideration as we review our facilities and services in the future. We will continue to strive to provide a comfortable and enjoyable experience for all our guests. We sincerely look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are very pleased to hear your kind comments about our service and the cleanliness of the hotel. We are also delighted that you enjoyed the lounge, including the drinks and snacks, as well as our breakfast. On the other hand, we appreciate your feedback regarding the limited selection of restaurants in the surrounding area. To help our guests enjoy dining in Sapporo more conveniently, we will continue to improve our guidance on nearby restaurants and transportation to the Odori and Susukino areas. We are especially grateful for your kind words that you would love to stay with us again. We look forward to welcoming you back and providing you with another comfortable stay. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback with us. We are pleased to know that you found the airport limousine bus access convenient and that you enjoyed the lounge. We are also glad to hear that your daughter enjoyed the sweet treats. Thank you as well for your comments regarding the upgrade to a newly refurbished room. At the same time, we sincerely apologize that the absence of a shower cap did not meet your expectations. We appreciate you sharing your honest feedback regarding our amenities, and we will take your comments into consideration when reviewing our services and amenities. We take your feedback seriously and will continue working to provide a more comfortable stay for our guests. We hope to have the pleasure of welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback with us. We are pleased to hear that you found our lounge and breakfast worth enjoying, and that you were satisfied with the variety of food and drinks. At the same time, we sincerely apologize for the concerns you experienced regarding the condition of the hotel, cleanliness, facilities, and service. We also regret that the check-in process caused you such frustration. In particular, we are very sorry that you felt your party was overlooked while waiting for check-in and that another party was served ahead of you. This should not have happened, and we take your comments very seriously. We will review our check-in procedures and staff response to ensure that guests are assisted in a fair and orderly manner. We also appreciate your comments regarding the condition and cleanliness of our facilities. Your feedback will be shared with the relevant departments as we continue to review areas for improvement. Regarding our location, we understand that the distance from Sapporo Station may have been inconvenient. We hope that our proximity to Odori Park and Nishi 11-chome Subway Station can provide some convenience during your stay. We sincerely regret that we were unable to fully meet your expectations on this occasion. Your feedback is valuable to us, and we will use it to improve our services and facilities. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your honest feedback with us. We are truly sorry that you did not find your stay comfortable. We take your comments regarding the bed, the condition of the room, and our service very seriously, and we sincerely regret that we were unable to meet your expectations. We understand that a comfortable room and a good night's sleep are essential to a pleasant hotel stay. We apologize that the condition of the room and bed did not provide you with the comfort you expected. We are also sorry that our service did not meet the level you should have received from us. Your feedback will be shared with the relevant departments, and we will review the condition of our guest rooms and our service in order to identify areas for improvement. We sincerely apologize again for the disappointing experience and appreciate your valuable feedback. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you had a very comfortable stay and that you enjoyed the ambience of our hotel. We will continue striving to provide a welcoming atmosphere and comfortable experience for all our guests, while further improving our services. We sincerely look forward to welcoming you back again. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your honest feedback with us. We sincerely apologize for the unpleasant odor from the toilet and the stains on the carpet in your room. We fully understand that the condition you experienced did not meet the standards you should expect from a comfortable guest room, and we deeply regret that we were unable to provide a satisfactory stay. We will inspect the room you stayed in, including the odor and condition of the carpet, and take the necessary cleaning and maintenance measures. We also take your comments regarding the age of the hotel and its facilities seriously and will consider them as valuable feedback for future improvements. Your comments will be shared with our team as we work to improve the condition of our guest rooms and provide a more comfortable environment for our guests. Should you have the opportunity to stay with us again, we will do our utmost to provide you with a more comfortable experience. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you had a very comfortable stay with us. It is especially wonderful to know that you enjoyed our extensive breakfast selection and lounge services. We are very pleased that you looked forward to returning to the hotel to spend time in the lounge before retiring to your room. Knowing that the lounge became an enjoyable part of your stay means a great deal to us, and we are happy that it provided you with a relaxing way to unwind after your day. Your kind words that you would definitely come back again are a great encouragement to our team. We will continue striving to provide a comfortable and enjoyable experience for all our guests. We sincerely look forward to welcoming you back again. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. Thank you for your kind comments regarding our location and the service provided by our staff. We are pleased to know that you had a comfortable stay. At the same time, we appreciate your feedback regarding the age of our facilities. We will take your comments into consideration as we continue to review areas for improvement. We take your feedback seriously and will continue working to provide a more comfortable stay for our guests. We hope to have the pleasure of welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team