Grand Mercure Sapporo Odori Park 5 stars

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are pleased to know that the convenient access to the airport bus stop located just outside the hotel, as well as our location near Odori Park, contributed positively to your stay. We are grateful that our location was helpful for your visit to Sapporo. We sincerely appreciate your evaluation and will continue to review our services and facilities to further improve the guest experience and provide a more comfortable stay for all our guests. We hope to have the pleasure of welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback with us. We are pleased to know that you found our staff polite and helpful during your stay. Your kind words are greatly appreciated. On the other hand, we sincerely apologize that your experience regarding the room upgrade did not meet your expectations as an ALL Gold member. Room upgrades are offered based on room availability and operational conditions at the time of arrival. Therefore, even if certain room categories appear available through the booking system, they may not always be available for upgrades. We regret that we did not provide a clear explanation regarding this, which understandably caused confusion and disappointment. We also apologize that, when you inquired about changing your room during your stay, we were unable to provide a more satisfactory explanation. We will review how we communicate room upgrade policies and member benefits to ensure that our guests have a clearer understanding and greater confidence in our service. We truly value your loyalty to the ALL – Accor Live Limitless programme and appreciate your honest comments. Your feedback will help us improve both our communication and the overall guest experience. We hope to have the opportunity to welcome you back to Grand Mercure Sapporo Odori Park and provide you with a more satisfying stay in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are truly sorry that the condition of our hotel did not meet your expectations and that the smell you experienced throughout the property negatively affected your stay. We sincerely apologize that you noticed a damp and musty odor from the moment you entered the lobby. We also regret that the overall impression of our facilities did not provide the comfort you expected. Your comments are very important to us. We will carefully review the current condition of our facilities and indoor environment and continue working to improve both our maintenance standards and the overall guest experience. Thank you once again for sharing your valuable feedback. We hope to have the opportunity to provide you with a much more comfortable stay in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to know that you enjoyed our convenient location and our lounge service during your stay. At the same time, we sincerely apologize that we were unable to provide the complimentary room upgrade you were looking forward to. Room upgrades are subject to availability on the day of arrival, and unfortunately, we were unable to accommodate your request on this occasion. Thank you also for your honest comments regarding the size of the hotel and the condition of the guest room. While we make every effort to maintain our rooms to a high standard, we will take your feedback seriously, review our current facilities and services, and continue making improvements to provide a more comfortable stay for our guests. We look forward to welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We sincerely apologize that we were unable to provide the level of service you expected during your stay, especially at check-in. We regret that our staff was unable to clearly explain your inquiry regarding the additional taxes, causing confusion and frustration. We also apologize for not providing timely assistance with your luggage during check-in, which resulted in unnecessary inconvenience. In addition, we are sorry to hear that you experienced difficulty reaching our Front Desk through extension #80. We understand how frustrating this must have been. We take your comments very seriously and will carefully review our current service procedures and operations. We will also strengthen staff training and continue improving our service quality so that all guests can enjoy a more comfortable and pleasant stay. Thank you once again for sharing your valuable feedback. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK