Grand Mercure Sapporo Odori Park 5 stars

Customer review rating (ALL Rating) 4.2/5 756 reviews

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Grand Mercure Sapporo Odori Park - Image 1
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1 Nishi11chome, Kita1jo, Chuo-ku, sapporo, 060-0001 HOKKAIDO, Japan

Description

Hotel extras

  • Our family-friendly hotel in Sapporo has spacious rooms that can accommodate up to four people

  • Stay in the centre of Sapporo, close to shopping, sightseeing, and the business district.

  • Enjoy local discovery events, bringing crafts and stories of the region to the hotel.

  • Stay just steps from Odori Park and see sights including the Sapporo TV tower.

  • Book an all-inclusive package with breakfast, plus drinks and snacks in the lounge included.

Our accommodation(s)

Hotel location

Grand Mercure Sapporo Odori Park

1 Nishi11chome, Kita1jo, Chuo-ku, sapporo
060-0001 HOKKAIDO
Japan

GPS:43.06086, 141.3401

Telephone
Fax +81 11-207-3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Le Sensoriel

Serving buffet breakfasts with fresh, seasonal, and local ingredients, visiting Le Sensoriel is a great start to the day. If you're looking for hotels with breakfast in Sapporo, you'll be impressed by our range of international breakfast options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  756 reviews

Customer review rating 2.5/5

Charlotte T. Couples - Confirmed reviews ALL

As a ALL Gold member, I was very excited to stay at the Grand Mercure for my first time in Sapporo but unfortunately I had to check out the next day. When I got into my room on Day 1, there was that musty smell that really bothered me but the worst was the temperature that was 26 C, with no temp control in the room nor the possibility to open the window. The staff was amazing providing me with an air purifier and a fan but that evening but the temperature kept on rising. I had a sleepless night and I checked out the next morning. So I gave a 5/10 for this reason, staff is 10/10 but room is a 0/10 when you cannot control the temperature.

Dear Mrs. Charlotte T., Thank you for staying at Grand Mercure Sapporo Odori Park and for sharing your valuable feedback. We sincerely apologize for the discomfort caused by the inability to control the room temperature and the unpleasant odor in your room. While we are encouraged to hear your kind words regarding our staff, we deeply regret that the room environment did not meet your expectations. Your comments have been shared with our team to improve the air conditioning system, and we will take measures to ensure that such issues do not occur in the future. We hope to have the opportunity to welcome you again and provide a comfortable stay. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 4.5/5

Jorge A. Couples - Confirmed reviews ALL

We had a pleasant accommodations

Dear Mr. Jorge A., Thank you for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you were satisfied with our location, the cleanliness of the hotel, and the service provided by our staff. We will continue striving to provide a comfortable and pleasant stay for all our guests. Should you have any comments or suggestions, please do not hesitate to let us know. We look forward to welcoming you again. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 1.5/5

Deb L. Couples - Confirmed reviews ALL

The reception is huge, yet there is not one comfortable lounge or chair to sit in. There is a huge dining room, used for breakfast and limited hours in the afternoon for complimentary drinks. It was cold and wet so we would like to have eaten in the hotel at night, yet there is no dinner service. There are no shops and very few cafes nearby. Most hotels in Japan have washing machines, and or an onsen, gym / pool. This hotel has no facilities at all. There is a lot of vacant space in public areas that could be put to better use. The most disappointing stay I have ever had in an Accor hotel.

Dear Mrs. Deb L., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely apologize that your stay did not meet your expectations, particularly regarding our facilities, dining service, and location. Your comments are truly valuable, and we will carefully consider them to improve our operations and guest comfort. We are, however, pleased to hear your kind words about our front desk team member. We will continue striving to provide a more pleasant and comfortable experience for all our guests in the future. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 3.5/5

Candy Y. Friends - Confirmed reviews ALL

Free lounge snacks and drink is appreciated. No breakfast around the hotel

Dear Ms. Candy Y., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you enjoyed the complimentary lounge snacks and drinks. However, we sincerely apologize for the confusion caused by insufficient explanation during check-in regarding payment. We also apologize for the issue with unpaid charges at checkout and for any delays in staff response. Your feedback will be used as a reference for staff training and service improvement. We will continue to strive to provide a more comfortable experience for our guests. We look forward to welcoming you again in the future. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 5.0/5

Srishti J. Couples - Confirmed reviews ALL

A really welcoming and comfortable stay. They had special privileges for Accor members and we were surprised for such good gesture. They were also quick with their hospitality and other necessary services.

Dear Ms. Srishti J., Thank you very much for staying with us. We are delighted to hear that you were pleased with the Accor member privileges and the hospitality provided by our team. We also appreciate your valuable suggestion regarding the welcome drink options, which we will take into consideration for future improvements. Our team will continue striving to provide you with a truly comfortable and memorable experience on every visit. We sincerely look forward to welcoming you again. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Other web-users rate our hotel

  • 733 reviews 7.6/10 Location
  • 1,105 reviews 7.6/10 Room
  • 782 reviews 7.4/10 Service
  • 16 reviews 8.4/10 WiFi
  • 861 reviews 7.6/10 Vibe
  • 760 reviews 7.8/10 Amenities
  • 452 reviews 9/10 Breakfast
  • 438 reviews 8.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.