Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your positive rating with us. We are delighted to hear that you enjoyed a comfortable stay and were pleased with our location and the warm welcome from our staff. Your kind words are greatly appreciated and will encourage our team to continue providing a pleasant and welcoming experience for our guests. We sincerely look forward to welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are very pleased to know that you enjoyed our breakfast and found it excellent. On the other hand, we sincerely apologize that the room did not meet your expectations as a Gold member. We also regret that the lounge snacks left you feeling disappointed, as you found the selection to be limited. We will take your valuable feedback into consideration as we continue to improve our rooms and lounge services. We will continue to strive to provide a more comfortable and satisfying experience for all our guests. We sincerely look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are pleased to know that you enjoyed the size of your room, the lounge experience, and the helpful service from our staff. We are also glad to hear that you found the limousine bus service from New Chitose Airport and the access from Sapporo Station convenient. On the other hand, we sincerely apologize for any inconvenience caused by the storage space in your room. Your comments regarding the lack of drawers and the hanging space are valuable feedback, and we will take them into consideration when reviewing our room environment. We will continue to work on improving our services so that our guests can enjoy a more comfortable stay. We sincerely look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are pleased to hear your kind comments about the spaciousness of your room and our friendly service. We are also glad that you enjoyed having access to the lounge. On the other hand, we appreciate your feedback regarding the limited selection of snacks in the lounge. Your comments will be taken into consideration when reviewing our lounge service in the future. We will continue to strive to provide a comfortable and enjoyable experience for all our guests. We sincerely look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are pleased to hear that you had a comfortable stay and enjoyed our breakfast and lounge each day. We are also glad that the shuttle bus to New Chitose Airport was convenient for you. We apologize that we were unable to meet your expectations regarding the lack of gym and onsen facilities. Your feedback is valuable and will be taken into consideration as we review our facilities and services in the future. We will continue to strive to provide a comfortable and enjoyable experience for all our guests. We sincerely look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are very pleased to hear your kind comments about our service and the cleanliness of the hotel. We are also delighted that you enjoyed the lounge, including the drinks and snacks, as well as our breakfast. On the other hand, we appreciate your feedback regarding the limited selection of restaurants in the surrounding area. To help our guests enjoy dining in Sapporo more conveniently, we will continue to improve our guidance on nearby restaurants and transportation to the Odori and Susukino areas. We are especially grateful for your kind words that you would love to stay with us again. We look forward to welcoming you back and providing you with another comfortable stay. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback with us. We are pleased to know that you found the airport limousine bus access convenient and that you enjoyed the lounge. We are also glad to hear that your daughter enjoyed the sweet treats. Thank you as well for your comments regarding the upgrade to a newly refurbished room. At the same time, we sincerely apologize that the absence of a shower cap did not meet your expectations. We appreciate you sharing your honest feedback regarding our amenities, and we will take your comments into consideration when reviewing our services and amenities. We take your feedback seriously and will continue working to provide a more comfortable stay for our guests. We hope to have the pleasure of welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback with us. We are pleased to hear that you found our lounge and breakfast worth enjoying, and that you were satisfied with the variety of food and drinks. At the same time, we sincerely apologize for the concerns you experienced regarding the condition of the hotel, cleanliness, facilities, and service. We also regret that the check-in process caused you such frustration. In particular, we are very sorry that you felt your party was overlooked while waiting for check-in and that another party was served ahead of you. This should not have happened, and we take your comments very seriously. We will review our check-in procedures and staff response to ensure that guests are assisted in a fair and orderly manner. We also appreciate your comments regarding the condition and cleanliness of our facilities. Your feedback will be shared with the relevant departments as we continue to review areas for improvement. Regarding our location, we understand that the distance from Sapporo Station may have been inconvenient. We hope that our proximity to Odori Park and Nishi 11-chome Subway Station can provide some convenience during your stay. We sincerely regret that we were unable to fully meet your expectations on this occasion. Your feedback is valuable to us, and we will use it to improve our services and facilities. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your honest feedback with us. We are truly sorry that you did not find your stay comfortable. We take your comments regarding the bed, the condition of the room, and our service very seriously, and we sincerely regret that we were unable to meet your expectations. We understand that a comfortable room and a good night's sleep are essential to a pleasant hotel stay. We apologize that the condition of the room and bed did not provide you with the comfort you expected. We are also sorry that our service did not meet the level you should have received from us. Your feedback will be shared with the relevant departments, and we will review the condition of our guest rooms and our service in order to identify areas for improvement. We sincerely apologize again for the disappointing experience and appreciate your valuable feedback. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you had a very comfortable stay and that you enjoyed the ambience of our hotel. We will continue striving to provide a welcoming atmosphere and comfortable experience for all our guests, while further improving our services. We sincerely look forward to welcoming you back again. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your honest feedback with us. We sincerely apologize for the unpleasant odor from the toilet and the stains on the carpet in your room. We fully understand that the condition you experienced did not meet the standards you should expect from a comfortable guest room, and we deeply regret that we were unable to provide a satisfactory stay. We will inspect the room you stayed in, including the odor and condition of the carpet, and take the necessary cleaning and maintenance measures. We also take your comments regarding the age of the hotel and its facilities seriously and will consider them as valuable feedback for future improvements. Your comments will be shared with our team as we work to improve the condition of our guest rooms and provide a more comfortable environment for our guests. Should you have the opportunity to stay with us again, we will do our utmost to provide you with a more comfortable experience. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you had a very comfortable stay with us. It is especially wonderful to know that you enjoyed our extensive breakfast selection and lounge services. We are very pleased that you looked forward to returning to the hotel to spend time in the lounge before retiring to your room. Knowing that the lounge became an enjoyable part of your stay means a great deal to us, and we are happy that it provided you with a relaxing way to unwind after your day. Your kind words that you would definitely come back again are a great encouragement to our team. We will continue striving to provide a comfortable and enjoyable experience for all our guests. We sincerely look forward to welcoming you back again. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. Thank you for your kind comments regarding our location and the service provided by our staff. We are pleased to know that you had a comfortable stay. At the same time, we appreciate your feedback regarding the age of our facilities. We will take your comments into consideration as we continue to review areas for improvement. We take your feedback seriously and will continue working to provide a more comfortable stay for our guests. We hope to have the pleasure of welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location near the subway and sightseeing spots, as well as the variety of our breakfast and the service provided by our staff. We are also glad that you enjoyed the drinks and snacks in our lounge. At the same time, we appreciate your honest comments regarding the age and condition of our guest rooms. We understand your expectations for updated facilities, and your feedback will be taken into consideration as we review future improvements to our property. We will continue striving to provide a more comfortable and enjoyable stay for our guests. We hope to have the pleasure of welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. We sincerely look forward to welcoming you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your valuable feedback. We sincerely apologize for the repeated discomfort you experienced due to the unpleasant odors in our guest rooms. We are deeply sorry that you encountered a strong cigarette smell upon entering your room on the 17th floor and that, even after our team assisted with moving you to Room 1801, you continued to experience an unpleasant odor in the bathroom as well as a musty smell from the sheets. We fully understand how disappointing and uncomfortable this must have been. A clean and comfortable room is a fundamental part of the guest experience, and we take your comments very seriously. We will reinforce our procedures for room cleaning, ventilation, and deodorization, and will also inspect the drainage systems and other possible sources of odors in the guest rooms. Although our team assisted with your room change, we regret that the alternative room did not resolve the issue and that we were unable to provide you with a comfortable stay. We sincerely apologize for falling short of your expectations. If there were any other aspects of your stay that caused you concern or inconvenience, we would greatly appreciate hearing from you so that we may continue improving our services. We sincerely hope to have the opportunity to welcome you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your valuable feedback. We are sorry to learn that the sofa bed arrangement did not meet your expectations and that this caused you frustration during your stay. At our hotel, guests aged 6 and above are charged the adult rate, and a separate bed is prepared for them. Children aged 5 and under may stay free of charge when sharing an existing bed with an adult, and therefore a separate bed is not prepared. If a separate bed is required for a child aged 5 or under, it can be arranged for an additional charge by either booking the child as an adult (or as a guest aged 6 or above) at the time of reservation or by requesting the bed at the Front Office upon arrival. The room photographs on our booking page are intended to illustrate the maximum bedding configuration available for the room type, and this information is also explained in the room description. Nevertheless, we sincerely regret that the information did not match your expectations and that this resulted in disappointment. Your comments are greatly appreciated, and we will continue reviewing how this information is presented to ensure it is as clear and easy to understand as possible for our guests. If there were any other aspects of your stay that caused you concern or inconvenience, we would greatly appreciate hearing from you so that we may continue improving our services. We sincerely hope to have the opportunity to welcome you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay in the renovated room and found it spacious and comfortable. We are also pleased that you enjoyed the lounge and were satisfied with the service provided by our Front Desk team. At the same time, we appreciate your honest feedback regarding our room rates. We understand that our rates may feel higher compared with other hotels in the area, particularly during periods of high demand caused by events or other circumstances in Sapporo. Nevertheless, we take your comments seriously and will keep them in mind as we continue to ensure that our guests feel they receive good value for their stay. We will continue striving to provide a comfortable and enjoyable experience through our rooms, lounge, and attentive service. We hope to have the pleasure of welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. We sincerely look forward to welcoming you again. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location near the subway and Odori Park, as well as the smooth check-in and comfortable guest room. We are also pleased to know that the location was especially convenient for enjoying the Beer Festival at Odori Park during your stay. We hope it added to the enjoyment of your time in Sapporo. We will continue striving to provide our guests with a comfortable and enjoyable stay through attentive service. We hope to have the pleasure of welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. We sincerely look forward to welcoming you again. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback with us. We are very pleased to hear that you were satisfied with our staff and breakfast. At the same time, we are sorry that the age and condition of our guest rooms and hotel did not meet your expectations. We recognize that maintaining a comfortable environment for our guests is an important priority, and your comments regarding renovation are valuable to us as we consider future improvements. In the meantime, we will continue to place a strong focus on the cleanliness and maintenance of our existing guest rooms so that our guests can enjoy as comfortable a stay as possible. We sincerely apologize that we were unable to fully meet your expectations, and we appreciate your valuable feedback as we continue working to improve our hotel. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK