Grand Mercure Sapporo Odori Park 5 stars

Customer review rating (ALL Rating) 4.2/5 898 reviews

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Description

Hotel extras

  • Our family-friendly hotel in Sapporo has spacious rooms that can accommodate up to four people

  • Stay in the centre of Sapporo, close to shopping, sightseeing, and the business district.

  • Enjoy local discovery events, bringing crafts and stories of the region to the hotel.

  • Stay just steps from Odori Park and see sights including the Sapporo TV tower.

  • Enjoy a selection of alcoholic and soft drinks and snacks at the complimentary lounge.

Our accommodation(s)

Hotel location

Grand Mercure Sapporo Odori Park

1 Nishi11chome, Kita1jo, Chuo-ku, sapporo
060-0001 HOKKAIDO
Japan

GPS:43.06086, 141.3401

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  898 reviews

Customer review rating 5.0/5

Alibasyah R. Couples - Confirmed reviews ALL

Great lounge compliment, great staff service for showing nearby spots around hotel, excellent housekeeping, and the hotels provided everything we requested before the stay! Will surely stay here again when in Sapporo, no other hotels for sure.

Dear Mr. R., Alibasya, Thank you very much for staying at Grand Mercure Sapporo Odori Park and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our lounge service, staff assistance around the hotel, housekeeping, and that we were able to prepare everything you requested prior to your arrival. Your kind words are truly encouraging for our entire team. We will continue to strive to provide a comfortable and reliable stay for all our guests, and we sincerely look forward to welcoming you again on your next visit to Sapporo. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 3.5/5

Yaovaluck T. Friends - Confirmed reviews ALL

Front staff, forgot to ask the name was very serviced mine, change the room upon our requested near elevator and assist us all the luggage to our room. Really appreciated.

Dear Ms. Yaovaluck T., Thank you very much for staying at Grand Mercure Sapporo Odori Park and for sharing your kind feedback with us. We are pleased to hear that the room size suited your stay and that you had a comfortable experience overall. We also truly appreciate your kind words regarding our front desk staff. We are glad that the room change and assistance with your luggage were helpful during your stay. Your comments will be shared with our team as great encouragement. We look forward to welcoming you again when you visit Sapporo in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 3.0/5

Pranesh L. Families - Confirmed reviews ALL

Hotel is old and fraying. It occupies a part of a larger building which is essentially empty especially lobby area. This gives the lobby etc areas an abandoned and soul less atmosphere. Hotel is being promoted by Accor as 5 star. It is certainly not. Hotel service is also hit and miss - safe is our room was broken, told it would be fixed but did not hear back from Hotel after that nor were we offered a room change.

Dear Mr. Pranesh L., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We also sincerely appreciate you taking the time to share your detailed feedback. We sincerely apologize that the condition of the facilities, the atmosphere of the public areas, and the inconsistency in our service did not meet your expectations. We are especially sorry for the inconvenience caused by the malfunctioning in-room safe, and for the lack of follow-up or alternative solutions, such as offering a room change. This does not reflect the level of service we strive to provide. Your comments have been shared with the relevant departments, and we will review our maintenance and service procedures to prevent similar issues in the future. We truly value your honest feedback, as it helps us improve. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 5.0/5

Thomas S. Solo - Confirmed reviews ALL

Super Hotel

Dear Mr. Thomas S., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your positive feedback and high rating. We are delighted to hear that you enjoyed a comfortable stay and were satisfied with our hotel facilities. We will continue to strive to provide a pleasant experience for all our guests. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 4.0/5

Christine M. Families - Confirmed reviews ALL

This hotel is quite well located but in the winter you still need to walk 10 minutes to the big shopping under the main train station

Dear Dr. Christine M., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback regarding your stay. We are pleased to hear that you were satisfied with the comfort of your room. At the same time, we apologize for any inconvenience caused by the walking distance to the major shopping area under the main station during winter. Your comments will be taken into consideration to improve the convenience for our guests. We look forward to welcoming you again when you visit Sapporo. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Other web-users rate our hotel

  • 799 reviews 7.7/10 Location
  • 1,225 reviews 7.6/10 Room
  • 862 reviews 7.6/10 Service
  • 22 reviews 7.1/10 WiFi
  • 959 reviews 7.6/10 Vibe
  • 851 reviews 7.7/10 Amenities
  • 496 reviews 9.1/10 Breakfast
  • 414 reviews 9.2/10 Bar

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