Grand Mercure Sapporo Odori Park 5 stars

Dear Mr. Denny C., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate your time in providing us with your feedback. We are very pleased to learn from your rating that you had a satisfying stay with us. We truly appreciate your kind comments regarding the smooth check-in process, our luggage lockers, and the fantastic mountain view from the room. We will continue to strive to provide a comfortable and enjoyable experience for all our guests. We sincerely look forward to welcoming you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Mr. Geoffrey G. D. G., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate your time in providing us with your feedback. We are very pleased to learn from your rating that you had a satisfying stay with us. We truly appreciate your kind comments regarding our friendly and responsive staff, as well as the cleanliness and maintenance of our hotel. We will continue to strive to provide a comfortable and enjoyable experience for all our guests. We sincerely look forward to welcoming you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Mr. Khamkhun T., Thank you for staying at Grand Mercure Sapporo Odori Park. We are truly delighted to hear your kind comments regarding the cleanliness of our rooms, the friendliness of our staff, and our location. It is wonderful to know that you were able to relax and enjoy the atmosphere during your stay. We are also very pleased that you found our service and value for money satisfying. Your kind words are a great encouragement to our entire team. We will continue striving to provide a comfortable and pleasant stay for all our guests. We sincerely look forward to welcoming you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Ms. Kathrina M., Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely apologize that the room facilities and interior did not fully meet your expectations. We take your valuable comments regarding refurbishment and modernization seriously and will use them as a reference for our future improvement plans. We also regret that the lounge snacks for Accor members may not have fully satisfied you. We will continue reviewing our offerings to better meet our guests’ expectations. Despite these concerns, we truly appreciate your kind remark about having a comfortable stay. If there were any other inconveniences or concerns besides the points you mentioned, please let us know. We will use your feedback to further improve our services. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Ms. Kitipon S., Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely apologize that the room temperature was too warm and that we were unable to provide a comfortable environment for you. Although you mentioned the room was clean, we deeply regret that the indoor temperature caused you discomfort. Due to centralized air conditioning control and outdoor weather conditions, adjustments may sometimes be limited. However, we recognize that we should have provided clearer guidance and more appropriate support. We will review our room environment management to ensure a more comfortable stay for our guests. We also regret that our location felt inconvenient for you. We will strive to improve the way we provide information about transportation and nearby facilities. If there were any other inconveniences or concerns besides the points you mentioned, please let us know. We will use your feedback to further improve our services. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK