Grand Mercure Sapporo Odori Park 5 stars

Customer review rating (ALL Rating) 4.2/5 968 reviews

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Description

Hotel extras

  • Our family-friendly hotel in Sapporo has spacious rooms that can accommodate up to four people

  • Stay in the centre of Sapporo, close to shopping, sightseeing, and the business district.

  • Enjoy local discovery events, bringing crafts and stories of the region to the hotel.

  • Stay just steps from Odori Park and see sights including the Sapporo TV tower.

  • Enjoy a selection of alcoholic and soft drinks and snacks at the complimentary lounge.

Our accommodation(s)

Hotel location

Grand Mercure Sapporo Odori Park

1 Nishi11chome, Kita1jo, Chuo-ku, sapporo
060-0001 HOKKAIDO
Japan

GPS:43.06086, 141.3401

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  968 reviews

Customer review rating 5.0/5

Khamkhun T. Couples - Confirmed reviews ALL

Good value for money. The service was great and the atmosphere was relaxing. The staff were welcoming and the room was very tidy.

Dear Mr. Khamkhun T., Thank you for staying at Grand Mercure Sapporo Odori Park. We are truly delighted to hear your kind comments regarding the cleanliness of our rooms, the friendliness of our staff, and our location. It is wonderful to know that you were able to relax and enjoy the atmosphere during your stay. We are also very pleased that you found our service and value for money satisfying. Your kind words are a great encouragement to our entire team. We will continue striving to provide a comfortable and pleasant stay for all our guests. We sincerely look forward to welcoming you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 3.5/5

Kathrina M. Couples - Confirmed reviews ALL

Rooms need refurbishing/modern upgrades Lounge access for Accor members - snacks sandwiches

Dear Ms. Kathrina M., Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely apologize that the room facilities and interior did not fully meet your expectations. We take your valuable comments regarding refurbishment and modernization seriously and will use them as a reference for our future improvement plans. We also regret that the lounge snacks for Accor members may not have fully satisfied you. We will continue reviewing our offerings to better meet our guests’ expectations. Despite these concerns, we truly appreciate your kind remark about having a comfortable stay. If there were any other inconveniences or concerns besides the points you mentioned, please let us know. We will use your feedback to further improve our services. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 2.5/5

Kitipon S. Friends - Confirmed reviews ALL

Clean, but far from shopping mall. The temperature in the room was too warm. I don’t like it

Dear Ms. Kitipon S., Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely apologize that the room temperature was too warm and that we were unable to provide a comfortable environment for you. Although you mentioned the room was clean, we deeply regret that the indoor temperature caused you discomfort. Due to centralized air conditioning control and outdoor weather conditions, adjustments may sometimes be limited. However, we recognize that we should have provided clearer guidance and more appropriate support. We will review our room environment management to ensure a more comfortable stay for our guests. We also regret that our location felt inconvenient for you. We will strive to improve the way we provide information about transportation and nearby facilities. If there were any other inconveniences or concerns besides the points you mentioned, please let us know. We will use your feedback to further improve our services. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 4.5/5

Phan T. C. Business - Confirmed reviews ALL

I have stayed here many times and each time I've always found it very comfortable. I've always been upgraded when availability is there and the breakfast buffet is always delicious.

Dear Mr. Phan T. C., Thank you very much for always staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback. We are delighted to hear that you have consistently enjoyed a comfortable stay with us. We are very pleased that our room upgrades, breakfast buffet, smooth booking, and prepared rooms have met your expectations, which is truly encouraging for our team. We also greatly appreciate your valuable comments regarding the junior suite shower room and hotel-wide coverage. We will use them to continue improving and providing an even more comfortable environment for our guests. We look forward to welcoming you again on your next visit. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Customer review rating 5.0/5

Yenjung S. Families - Confirmed reviews ALL

I want to specially commend Ms. Azuma for her outstanding assistance regarding my stay records and Accor points issues. Her professionalism, patience, and kindness truly relieved my anxiety. Please also convey my thanks to the entire front desk team who assisted me on Feb 19th. Their support made a huge difference to my family. I hope this feedback will be recognized in their performance reviews. We look forward to staying with you again!

Dear Ms. Yenjung s., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback. We are truly grateful for your kind words regarding our front desk staff. We are very pleased to learn that your concerns about your stay records and Accor points were eased. Your thoughtful comments will certainly be shared with the team as encouragement. We are also delighted to know that you and your family were able to enjoy a comfortable and安心 stay with us. We will continue striving to provide attentive and caring service to all our guests. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Other web-users rate our hotel

  • 854 reviews 7.6/10 Location
  • 1,310 reviews 7.6/10 Room
  • 918 reviews 7.6/10 Service
  • 22 reviews 7.8/10 WiFi
  • 1,035 reviews 7.5/10 Vibe
  • 913 reviews 7.6/10 Amenities
  • 522 reviews 8.6/10 Value
  • 514 reviews 9.1/10 Breakfast

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