Grand Mercure Sapporo Odori Park 5 stars

Name: Grand Mercure Sapporo Odori Park - ALL
Address: 1 Nishi11chome, Kita1jo, Chuo-ku, sapporo, HOKKAIDO, 060-0001, JP
Telephone: +81112712711
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 1,442 reviews

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1 Nishi11chome, Kita1jo, Chuo-ku, sapporo, 060-0001 HOKKAIDO, Japan

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Grand Mercure Sapporo Odori Park

Premium hotel for business and leisure

Experience upscale accommodation and a warm welcome at Grand Mercure Sapporo Odori Park. Just a 3-minute walk from the iconic Odori Park, our premium hotel in Sapporo sits in the heart of the city, making it the ideal base for business or leisure travellers. Enjoy a comfortable stay in our spacious guestrooms and suites, which come with sweeping city views and are well-equipped with extras such as free WiFi. Host meetings or events at our Sapporo hotel near Odori Park with a capacity of over 2000.

Visit in February to enjoy the Sapporo Snow Festival. Our hotel near Odori Park Sapporo is the ideal location for festival visitors, allowing you to enjoy the late-night shows on stages made of snow, and see the spectacular sculptures. We're just a 3-minute walk from Nishi-Juitchome Station, a subway stops connecting you to stations across the city. This makes us one of the best hotels in Sapporo for visitors who want to sightsee or have business meetings in the city.

Choose our Grand Mercure Sapporo Odori Park hotel when you need to be in the heart of the city. Whether it's for business or to explore vibrant Sapporo, our stylish hotel is well-located for transport links and close to many tourist attractions.

Enjoy a stay unique to Grand Mercure Sapporo Odori Park, where refined Hokkaido charm meets Japanese culture. Overlooking the ever-changing beauty of Odori Park, we offer a fresh Sapporo experience that satisfies even the most seasoned traveler.

Shumpei MIZUNO, Hotel Management

Hotel extras

Our family-friendly hotel in Sapporo has spacious rooms that can accommodate up to four people
Stay in the centre of Sapporo, close to shopping, sightseeing, and the business district.
Enjoy local discovery events, bringing crafts and stories of the region to the hotel.
Stay just steps from Odori Park and see sights including the Sapporo TV tower.
Enjoy a selection of alcoholic and soft drinks and snacks at the complimentary lounge.

Our accommodation(s)

Room

Superior Twin - Lounge Access

6 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Superior Queen - Lounge Access

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Classic Twin (Interconnecting Available) - Lounge Access

5 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Classic Queen - Lounge Access

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Classic King - Lounge Access

3 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Classic Triple Room (2 Singles + Sofa Bed) - Lounge Access

5 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
Views: City View

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Room

Classic Twin - Lounge Access

4 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Superior Twin Mountain View Room - Lounge Access

6 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: Mountain view

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Suite

Classic Junior Suite - Lounge Access

6 pers. max
60 m² / 645 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Suite

Classic Deluxe Suite - Lounge Access

6 pers. max
120 m² / 1291 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Hotel location

Grand Mercure Sapporo Odori Park

1 Nishi11chome, Kita1jo, Chuo-ku, sapporo
060-0001 HOKKAIDO
Japan

GPS:43.06086, 141.3401

+81 11-271-2711

+81 11-207-3344

Railway station
Highway exit

SAPPORO

Railway station

Access: 1.4 km / 0.87 mi 18 min walk / 7 min drive

SAPPOROKITA

Highway exit

Access: 6 km / 3.73 mi 1 hrs 39 min walk / 22 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Car park
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms

Le Sensoriel

Serving buffet breakfasts with fresh, seasonal, and local ingredients, visiting Le Sensoriel is a great start to the day. If you're looking for hotels with breakfast in Sapporo, you'll be impressed by our range of international breakfast options.

The Lounge

All staying guests are invited to unwind at the complimentary lounge during two daily sessions: Social Evening (15:00-19:00) with alcoholic and non-alcoholic drinks, local snacks and sweets, and Night Cap (21:00-23:00) for relaxed refreshments.

Meetings & Events

Number of Meeting Room: 19
Surface of the largest room: 1607 m² / 17297.587 sq ft
Maximum seats capacity: 2014
Maximum capacity for banquets: 1260

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 1,442 reviews

Jhemarie C. B. Couples - 8/18/2026 Confirmed reviews ALL

The lounge and the breakfast are both worth paying a bit more into this hotel. The selection of food and drinks are great. Although, the actual hotel is old and needs some deep cleaning. For a self proclaimed "5 star" hotel it feels lacking in facility and service. The checking-in process has no system, no specified lines allocated. A receptionist (male with long messy hair), entertained 2 Korean foreigners who were behind us. They literally skipped us along with another family, staff doesn't care at all. The location isn't great as well. Quite far from Sapporo station.

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback with us. We are pleased to hear that you found our lounge and breakfast worth enjoying, and that you were satisfied with the variety of food and drinks. At the same time, we sincerely apologize for the concerns you experienced regarding the condition of the hotel, cleanliness, facilities, and service. We also regret that the check-in process caused you such frustration. In particular, we are very sorry that you felt your party was overlooked while waiting for check-in and that another party was served ahead of you. This should not have happened, and we take your comments very seriously. We will review our check-in procedures and staff response to ensure that guests are assisted in a fair and orderly manner. We also appreciate your comments regarding the condition and cleanliness of our facilities. Your feedback will be shared with the relevant departments as we continue to review areas for improvement. Regarding our location, we understand that the distance from Sapporo Station may have been inconvenient. We hope that our proximity to Odori Park and Nishi 11-chome Subway Station can provide some convenience during your stay. We sincerely regret that we were unable to fully meet your expectations on this occasion. Your feedback is valuable to us, and we will use it to improve our services and facilities. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Yang K. Families - 8/12/2026 Confirmed reviews ALL

Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your honest feedback with us. We are truly sorry that you did not find your stay comfortable. We take your comments regarding the bed, the condition of the room, and our service very seriously, and we sincerely regret that we were unable to meet your expectations. We understand that a comfortable room and a good night's sleep are essential to a pleasant hotel stay. We apologize that the condition of the room and bed did not provide you with the comfort you expected. We are also sorry that our service did not meet the level you should have received from us. Your feedback will be shared with the relevant departments, and we will review the condition of our guest rooms and our service in order to identify areas for improvement. We sincerely apologize again for the disappointing experience and appreciate your valuable feedback. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Srikantaswamy S. Business - 8/11/2026 Confirmed reviews ALL

Chiung F. C. Families - 8/11/2026 Confirmed reviews ALL

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your honest feedback with us. We sincerely apologize for the unpleasant odor from the toilet and the stains on the carpet in your room. We fully understand that the condition you experienced did not meet the standards you should expect from a comfortable guest room, and we deeply regret that we were unable to provide a satisfactory stay. We will inspect the room you stayed in, including the odor and condition of the carpet, and take the necessary cleaning and maintenance measures. We also take your comments regarding the age of the hotel and its facilities seriously and will consider them as valuable feedback for future improvements. Your comments will be shared with our team as we work to improve the condition of our guest rooms and provide a more comfortable environment for our guests. Should you have the opportunity to stay with us again, we will do our utmost to provide you with a more comfortable experience. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Devin L. Families - 8/10/2026 Confirmed reviews ALL

Web-users rating

Other web-users rate our hotel

967 reviews 7.6/10 Location
1,513 reviews 7.5/10 Room
1,057 reviews 7.3/10 Service
26 reviews 6.1/10 WiFi
1,198 reviews 7.5/10 Vibe
1,043 reviews 7.7/10 Amenities
577 reviews 9.2/10 Breakfast
491 reviews 9.2/10 Bar

146 reviews 8.3/10 Location
276 reviews 7.4/10 Room
211 reviews 7.6/10 Service
246 reviews 8.1/10 Vibe
220 reviews 8.1/10 Amenities
127 reviews 9.5/10 Breakfast
101 reviews 8.7/10 Value
99 reviews 5.7/10 Cleanliness

83 reviews 7.3/10 Location
147 reviews 7.8/10 Room
110 reviews 6.7/10 Service
124 reviews 7.4/10 Vibe
100 reviews 8/10 Amenities
61 reviews 6.8/10 Food
53 reviews 9/10 Bar
48 reviews 9.3/10 Breakfast

61 reviews 6.9/10 Location
110 reviews 7.5/10 Room
73 reviews 7.7/10 Service
88 reviews 7.5/10 Vibe
86 reviews 6.7/10 Amenities
44 reviews 8.8/10 Value
38 reviews 9.2/10 Bar
37 reviews 9.3/10 Breakfast

59 reviews 6.2/10 Location
112 reviews 7.6/10 Room
79 reviews 6.5/10 Service
5 reviews 3.8/10 WiFi
88 reviews 7.9/10 Vibe
80 reviews 8.1/10 Amenities
46 reviews 9.2/10 Breakfast
39 reviews 6.3/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Grand Mercure Sapporo Odori Park offers a variety of accommodations including:

Superior Twin - Lounge Access
Superior Queen - Lounge Access
Classic Twin - Lounge Access
Classic Queen - Lounge Access
Classic King - Lounge Access
Classic Triple Room - Lounge Access
Classic Junior Suite - Lounge Access
Classic Deluxe Suite - Lounge Access

Our Superior Rooms and Suites are ideal for families, accommodating up to six people, while all rooms feature city or mountain views.

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Check-in at Grand Mercure Sapporo Odori Park is from 03:00 PM, and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Grand Mercure Sapporo Odori Park regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.