Thank you very much for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you enjoyed all of our welcome treats, the spacious guest room, and the drinks at our lounge. It is wonderful to know that you had a relaxing and comfortable stay with us. We will continue striving to provide enjoyable experiences for all our guests. We sincerely look forward to welcoming you back on your next visit. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you and your wife had such an enjoyable stay with us. It is especially rewarding to know that our breakfast was the best you experienced during your two-week trip to Hokkaido. We also appreciate your kind comments about the room décor, bathroom, comfortable beds, spacious lobby, restaurant atrium, and lounge offerings. Your generous feedback will be shared with our team. At the same time, we sincerely apologize that a label was left on the washbasin in your room. We regret that this detail was overlooked and will reinforce our room inspection procedures to ensure greater attention to detail. We are truly honored that you consider our hotel one of the highlights of your trip. We sincerely look forward to welcoming you and your wife back to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you enjoyed our location, the cleanliness of your room, and the service provided by our team. Your kind words are greatly appreciated and will certainly encourage our staff. We will continue striving to provide memorable stays for all our guests. We sincerely look forward to welcoming you back. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you appreciated the explanations provided by our team and the upgrade to a suite. It is also wonderful to know that our hotel facilities and breakfast buffet exceeded your expectations. We are especially pleased that you enjoyed your stay so much that you decided to extend it for another night. Thank you also for your kind recommendation to friends and acquaintances planning to visit Sapporo. Your encouraging words mean a great deal to our team. We look forward to welcoming you back to Grand Mercure Sapporo Odori Park on your next visit. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to rate your stay. We are pleased to hear that you enjoyed the peaceful atmosphere, the spacious and comfortable room, and the convenient access to buses bound for Otaru. We are glad our location helped make your visit more enjoyable. We look forward to welcoming you back to Grand Mercure Sapporo Odori Park on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to rate your stay. We are delighted to know that you were satisfied with your experience. We will continue striving to improve our services and provide an enjoyable stay for all our guests. We look forward to welcoming you back to Grand Mercure Sapporo Odori Park. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback. We are delighted to hear that you had an awesome experience and were pleased with our location. Your kind words about our staff and services are truly encouraging. We will continue striving to provide warm hospitality and memorable experiences for all our guests. We sincerely look forward to welcoming you back on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you enjoyed the smooth check-in, spacious and clean rooms, and especially our buffet breakfast. It is wonderful to know that the breakfast selection and our lounge hours made your stay even more memorable. Your kind comments mean a great deal to our team. We will continue working to make each stay enjoyable and memorable for our guests, and we look forward to welcoming you back when you return to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you for staying at Grand Mercure Sapporo Odori Park. We are pleased to hear that you appreciated our location, the upkeep of the hotel, and the breakfast selection. We hope you also enjoyed exploring the nearby dining options and the surrounding area during your stay. We will continue working to provide a comfortable experience for our guests. We look forward to welcoming you back on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you for staying at Grand Mercure Sapporo Odori Park and for sharing your kind feedback. We are delighted to hear that you enjoyed our hotel, appreciated the condition of our facilities and the service provided by our team, and were pleased with our breakfast. At the same time, we take your overall rating seriously and are always looking for ways to improve our guests’ experiences. If there was anything you noticed during your stay that could have been better, we would greatly appreciate it if you could share your thoughts with us. Your feedback will help us improve our services. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you for staying at Grand Mercure Sapporo Odori Park and for taking the time to share your feedback. We are pleased to hear that your overall stay was satisfactory. At the same time, we appreciate your honest comments regarding the dated condition of our rooms. We will continue to review the condition of our facilities and furnishings, with the aim of providing a more comfortable environment for our guests. Thank you also for your feedback on breakfast. We understand that a wider variety of dishes would have made your dining experience more enjoyable, and we will take your comments into consideration as we review our breakfast selection. We value your feedback and will continue working to improve both our facilities and services to provide a more enjoyable and satisfying stay for our guests. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to rate your stay. We are pleased to hear that you found our location convenient and enjoyed the light snacks available in the evening lounge. We will continue striving to provide a pleasant and comfortable experience for all our guests. We look forward to welcoming you back to Grand Mercure Sapporo Odori Park. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for choosing Grand Mercure Sapporo Odori Park. We are delighted to hear that you had a wonderful stay and enjoyed the spacious room and bathroom, as well as the cleanliness of your room throughout your stay. We are especially pleased that our staff were able to assist you with cutting the melons. Thank you very much for taking the time to share such kind words about their thoughtful service. We also appreciate your positive comments about our breakfast, daily complimentary drink service, and spacious parking. At the same time, thank you for your feedback regarding the limited storage space in the room. We understand that having more drawers or space to unpack and store clothing would have been helpful, and we will take your comments into consideration as we review our guest room environment. We are very pleased to know that you had an enjoyable stay overall, and we look forward to welcoming you again on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for choosing Grand Mercure Sapporo Odori Park. We are delighted to hear your kind comments about our friendly and helpful staff. We are also pleased that you found your room clean and functional, and that you were satisfied with our location. We will continue to do our best to provide a comfortable stay and welcoming service for all our guests. We look forward to welcoming you again on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Thank you very much for choosing Grand Mercure Sapporo Odori Park. We are pleased to hear that you had a comfortable stay with us. At the same time, we are sorry to hear that you were not fully satisfied with our breakfast, particularly due to the limited selection of vegetarian options. We will share your feedback with our breakfast team and take it into consideration as we review our menu offerings. If there were any other aspects of your stay that you found disappointing or that you feel could have been improved, we would greatly appreciate hearing your feedback. We will continue to work on improving our services to provide a more comfortable stay for all our guests. Kind regards, Grand Mercure Sapporo Odori Park Team

We sincerely apologize that we were unable to meet your expectations during your three-night stay at Grand Mercure Sapporo Odori Park, especially as you had chosen our hotel for the special occasion of celebrating your parents’ birthdays. Despite having contacted us in advance and informing us that this was an important family trip, we are truly sorry that we were unable to provide a satisfactory stay, particularly regarding the condition, cleanliness and maintenance of the room, as well as the way we responded to your concerns during your stay. We also sincerely apologize that the room allocation did not meet your expectations as an ALL Gold member who had made a three-night reservation well in advance. While room upgrades are subject to availability, we recognize from your feedback that we did not sufficiently consider your overall stay and circumstances when addressing your concerns. We would also like to thank you for acknowledging the birthday arrangement, the bath amenities and the complimentary breakfast provided on your final morning. We appreciate your recognition of these efforts, and we will share your comments with our team. We take your feedback very seriously and will review the housekeeping and maintenance standards of our rooms, regardless of whether they have been renovated, as well as our approach to room allocation for loyalty members and our response when guests raise concerns during their stay. Once again, we sincerely apologize for the disappointment caused during what was meant to be a special trip with your parents. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback. We are pleased to know that you had a comfortable stay and were satisfied with our location. We take your feedback seriously and will continue to reflect on our daily services, without becoming complacent, in order to provide a better stay for our guests. If there was anything during your stay that you felt could have been better, or any points you noticed, we would greatly appreciate it if you could share them with us, as your feedback will help us improve our services in the future. We sincerely hope to welcome you back to Grand Mercure Sapporo Odori Park when you next visit Sapporo. We look forward to welcoming you again. Grand Mercure Sapporo Odori Park Team

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback. We are very sorry that our assistance in English during check-in was not sufficient and caused you difficulties. We also apologize that we were unable to provide you with adequate information about dining options after your arrival, and that the amenities provided in your room did not meet your expectations. We understand that you had just enjoyed a wonderful stay at another Mercure hotel in Okinawa and were looking forward to your stay with us. We sincerely regret that your initial experience at our hotel was disappointing. We are, however, pleased to know that your experience improved during the remainder of your stay and that you were able to explore and enjoy the local area. We will take your comments seriously and review how our staff provide information to guests, as well as the amenities provided in our rooms, in order to improve the overall guest experience. We sincerely hope to welcome you back to Grand Mercure Sapporo Odori Park when you next visit Sapporo. YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We truly appreciate you taking the time to share your feedback with us. While we are pleased that you found the room spacious and the location convenient, we sincerely regret that you felt the hotel was old-fashioned and that your expectations were not met in terms of the value for the price. We take your feedback seriously and will continue to review our facilities and services so that we can provide a more comfortable and satisfying experience for our guests. We hope to have the opportunity to welcome you back to Grand Mercure Sapporo Odori Park in the future. Grand Mercure Sapporo Odori Park Team