Grand Mercure Sapporo Odori Park 5 stars

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback. We are pleased to hear that you found your room clean and comfortable, and that you enjoyed the lounge on your first day. However, we sincerely apologize for the inconvenience and concern caused by the lack of clear information regarding the lounge operation on the second day of your stay. After reviewing the lounge operation records during your stay, we confirmed that the lounge was operating as usual. Our regular opening hours are from 3:00 PM to 7:00 PM and from 9:00 PM to 11:00 PM (last order at 10:30 PM). Nevertheless, we understand that the explanation provided at check-in may not have been sufficient, which understandably caused confusion and concern. We take your feedback seriously and will work to improve how we explain lounge hours and hotel services during check-in so that information is communicated more clearly to our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your detailed feedback. We are pleased to hear that you found your room clean, comfortable, and enjoyable, and that you also appreciated our afternoon lounge service. However, we sincerely apologize for the inconvenience and disappointment regarding the in-room amenities and the response from our front desk team. In particular, we deeply regret that we did not properly assist you after your request for a spoon. This was not the level of service we aim to provide. We also appreciate your valuable suggestions regarding coffee supplies, milk, and cutlery for enjoying morning coffee and tea in the room. Your comments will be carefully considered as we continue improving our guest experience. We take your feedback seriously and will continue striving to improve both our services and facilities to provide a more comfortable stay for our guests. If there are any additional comments or suggestions you would like to share, we would greatly appreciate hearing from you. We hope to have the opportunity to welcome you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying again at Grand Mercure Sapporo Odori Park. We are truly honored that you chose to return to our hotel for your second stay. We are especially delighted to hear your wonderful comments about our breakfast, and that you considered it among the best and tastiest selections you have experienced in Japan and Asia. We are also pleased that you enjoyed the evening lounge with drinks and snacks, the comfortable beds, and the beautiful mountain views surrounding Sapporo. Furthermore, thank you very much for your kind words regarding our staff’s hospitality and politeness. Your comments are a great encouragement to all of us. We will continue striving to improve our services and overall quality to provide comfortable and memorable stays for all our guests. We sincerely look forward to welcoming you again on your next visit to Sapporo. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback. However, we deeply regret that the condition of the room facilities did not meet your expectations. We sincerely apologize for the discomfort caused by the outdated condition, insufficient maintenance, and the areas where cleanliness was not up to standard. This is certainly not the level of comfort and quality we strive to provide. We take your comments seriously and will reinforce our cleaning procedures and inspection processes. In addition, we will carefully review our facilities for future improvements. We will continue striving to improve our service and overall quality. If there are any other aspects you noticed during your stay, we would greatly appreciate it if you could share them with us. We hope to have the opportunity to welcome you again. Sincerely, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you were satisfied with the check-in experience and the service provided by our staff. We are especially pleased that the explanation of your ALL Gold member benefits helped you feel comfortable and at ease from the beginning of your stay. We also truly appreciate your warm comments regarding our staff. Your kind words are a great encouragement to our entire team. We are honored to hear that you would consider staying with us again. We will continue striving to provide a pleasant and comfortable experience for all our guests. If there are any other aspects you noticed during your stay, we would greatly appreciate it if you could share them with us. We look forward to welcoming you again. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK