Grand Mercure Sapporo Odori Park 5 stars

Dear Mr. Tesu L., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We appreciate you taking the time to provide your rating. From your score, we understand that your stay did not fully meet your expectations, and we sincerely apologize. We regret that the experience did not match what you expected from a hotel carrying the name “Grand.” We are sorry that the lounge access and dining environment were disappointing and that information regarding the surrounding shopping facilities was not sufficiently communicated. We will work to improve how we provide such information to our guests. We also apologize that the in-room amenities did not meet your expectations. Your feedback will be carefully considered as we review our offerings. At the same time, we truly appreciate your positive comments regarding cleanliness and the view. Although the building has some age, we will continue to focus on proper maintenance and improvements. If there are any additional concerns beyond those mentioned, we would greatly appreciate your feedback so that we may further enhance our services. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Mr. Chris R., Thank you very much for staying at Grand Mercure Sapporo Odori Park, and for choosing us as an Accor member. We truly appreciate your loyalty. We are delighted to hear that you enjoyed our excellent location within walking distance of Odori Park for the Snow Festival, as well as the comfort of your room. It is wonderful to know that the lounge drinks and nibbles were a pleasant surprise and that you enjoyed the Taiko drumming performance. At the same time, we appreciate your feedback regarding the absence of an onsite café and a dedicated Accor member check-in. Your comments are valuable and will be taken into consideration as we continue to enhance our services. We sincerely look forward to welcoming you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Mrs. Nikkita M., Thank you very much for staying at Grand Mercure Sapporo Odori Park and for sharing your feedback. We are pleased to hear that you had an overall comfortable stay and that you enjoyed our evening drinks. At the same time, we appreciate your valuable suggestions regarding greater variety in the breakfast options and the possibility of offering dinner service. We understand that the absence of dinner can be inconvenient, especially when traveling with young children. Your comments will be shared with our team as we continue to review and improve our services. We look forward to welcoming you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Ms. Leesa A., Thank you very much for staying at Grand Mercure Sapporo Odori Park and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location near Odori Park and our lounge service. However, we sincerely apologize for not meeting your expectations regarding gluten-free options at breakfast. We recognize that providing a safe and comfortable dining environment for guests with dietary restrictions is an important responsibility. We will take your comments seriously and work on improving staff awareness, menu labeling, and the way we provide information to our guests. Thank you again for your valuable feedback. We look forward to welcoming you again in the future. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK

Dear Mr. Sam H. S. C., Thank you very much for staying at Grand Mercure Sapporo Odori Park. We appreciate you taking the time to provide your rating. From your score, we understand that there were aspects that did not meet your expectations, and we sincerely apologize. We are sorry for the inconvenience caused by not being able to use the air conditioner in winter. Our hotel operates a centralized seasonal air-conditioning system, and individual cooling mode is not available. However, we truly value your feedback and will take it into consideration for future improvements. We also regret that the condition and cleanliness of the hotel did not meet your expectations. We will continue working on maintenance and renovation plans to provide a more comfortable environment. Furthermore, we apologize for the inconvenience regarding the Wi-Fi availability in the lobby restroom. We will review our network coverage to improve connectivity. If there were any other concerns beyond those mentioned, we would greatly appreciate your feedback so that we may further enhance our services. Kind regards, YASUHISA YAMADA Rooms, Operations Department Senior Manager GRAND MERCURE SAPPORO ODORI PARK