Customer review rating 4.4/5 8,861 reviews
ALLSAFE approved hotel
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Web corner and free wifi in the entire hotel
In central Sapporo with easy access to Susukino and shopping areas.
285 stylish guest rooms with connecting rooms available
Conveniently located close to public transport links to tourist attractions
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 11h00
Number of meeting rooms: 4
Maximum size: 205 m²
Maximum capacity: 200 people
Maximum banquet capacity: 100 people
100% genuine reviews from our guestsFind out more
Mercure at north big city in Japan
Chibanian Solo - 17/09/2020 Confirmed reviews ALL
・Mercure Sapporo is situated in Susukino downtown, easily access from/to busy streets and Sapporo station. ・Employees are polite, precisely reacts for customer's request.(c.f. any queries, issuing receipts, etc.) ・The room is comfortable and kept clean, however the light in the room is a little gloomy at evening. ・In breakfast, we have only Occidental/Japanese plate(due to COVID19 there was not buffet), but you can have some option and each of them are so yummy. ・Upgraded to the Deluxe room at that time, too large for single, but I enjoyed the superior relaxing time. "Iyayraykere"(Aynu itak, in English:Thank you so much)
Overall Nice Stay
Nick Friends - 23/08/2020 Confirmed reviews ALL
The location of the hotel was convenient for our stay. The room cleanliness could be improved, especially following COVID-19. There was dust by the window and on the main desk which makes me wonder if this was sanitized or not. Also, the breakfast quality was quite disappointing. Sausages were cold and bacon was rock hard.
Good Location, Great Staff
Mark Families - 08/08/2020 Confirmed reviews ALL
The stay was wonderful and especially staff were great and helpful.
Brooks Business - 27/03/2020 Confirmed reviews ALL
The rooms are exceptional. The service. Overall, Dean always makes my stay wonderful for he is a gracious Manager.
Folafolaga A. J. Business - 23/03/2020 Confirmed reviews ALL
I wanted to express my gratitude to your staff as always and especially to General Manager Dean Daniels. My name is J. A. and I’m with the Hawaiian Airlines crew. Dean wasn’t working the day I checked out but I wanted to thank you for accommodating me with my stay last week. In light of the current climate we all are dealing with and knowing that the travel, tourist, service, hospitality , and hotel industry are suffering, I appreciate your thought and generosity. Will miss you folks for the time being, but hope to see you as soon as this summer. Take care to you and your first class staff. Sincerely, J. A.
Our most recent 20 reviews
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