Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 968 reviews

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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

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Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  968 reviews

TripAdvisor Rating  4.5/5  1,556 reviews

Great location and service

Customer review rating 4.5/5

Mike P. Families - Confirmed reviews ALL

Great location in Sapporo at the heart of the main city. The staff are brilliant and the whole experience in Japan was an absolute dream. The hotel is spotless and the rooms are soundproof so literally no noise. All in all brilliant

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for taking your time to share your experience. We look forward to seeing you soon in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

We found stains in bath towels

We very much appreciate your comments regarding your stay at the Mercure Sapporo. Regarding the matter of bath towels, we are sorry that the cleaning was not enough on your stay. Please allow us to express our sincerest apologies. I will share your comments with the housekeeping staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.  We appreciate your sharing of your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

冷氣體驗欠佳

Customer review rating 4.0/5

Nelson L. Families - Confirmed reviews ALL

The a/c of my family room (rm no. 1513) was not working well enough to achieve its cooling and comfort function in particular during Sapporo summer.

Dear Nelson L., Thank you for choosing Mercure Sapporo and taking your time to share your review here. Regarding the matter of problem, we apologize for the Air Conditioning was not working well. I will share your comments with the engineer staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We once again sincerely apologize for all the inconveniences you experienced throughout your stay. We will more make efforts to improve the quality of our service and looking forward to welcoming you back in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

good location close by

Dear Valuable guest, Thank you very much for taking the time to respond to the survey regarding your recent stay at Mercure Sapporo. We are glad to hear you were able to get the chance to enjoy the surroundings of our hotel. We will continue to strive to improve our services so that you will be even more satisfied next time. Thank you for your continued support of Mercure Hotel Sapporo. We looking forward to see you again in near future. Sincerely, Quality Assurance Team Mercure Sapporo

Great stay

Customer review rating 5.0/5

Tyrone Families - Confirmed reviews ALL

Location is fantastic, walking distance to all the main areas. Hotel staff are very friendly and room is very clean and well equipped.

Dear Tyrone, Thank you for taking the time to tell us about your experience at Mercure Sapporo. We are happy to hear that our front desk staff have made you feel welcomed and at ease during your stay with us. It is always a pleasure to receive positive feedback from our greatly appreciated guests. I will be more than happy to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously try to improve the quality of our services. We look forward to seeing you soon in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

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Other web-users rate our hotel

  • 943 reviews 9.5/10 Location
  • 851 reviews 8.2/10 Room
  • 691 reviews 8.7/10 Service
  • 20 reviews 6.8/10 WiFi
  • 466 reviews 7.5/10 Comfort
  • 315 reviews 8.8/10 Breakfast
  • 295 reviews 7/10 Cleanliness
  • 9 reviews 8.2/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.