Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,466 reviews

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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

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Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,466 reviews

Customer review rating 4.5/5

Pitak T. Couples - Confirmed reviews ALL

very goog

Dear Mr. Pitak T., Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

David M. Couples - Confirmed reviews ALL

Nice, clean facilities with polite and helpful staff.

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.5/5

Guan Y. Couples - Confirmed reviews ALL

great location for Snow festival and dining, very clean comfortable room. Reception staff friendly and helpful.

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

M. M. Families - Confirmed reviews ALL

Superb and efficient service from Sakiko-san who went above and beyond to patiently help us settle and answer every single one of our inquiries. An amazing experience, 10/10 would recommend!

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 3.5/5

Conchita S. Families - Confirmed reviews ALL

Could have been better if room cleaning is daily

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. While we hope there were aspects of your stay that you found satisfactory, we understand that you may have experienced inconveniences and discomforts during your time with us. At Mercure Sapporo, We reduce our Environmental Footprint by conserving energy and water. As this reason, we offer Eco Cleaning (trash collection, towel and amenity replacement) as part of our eco-friendly efforts. Full room and linen cleaning will be done once every 4 days during your stay. We appreciate if you could understand and cooperate for our eco-friendly efforts. We once again sincerely apologize for all the inconveniences you experienced throughout your stay. We will more make efforts to improve the quality of our service and looking forward to welcoming you back in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Other web-users rate our hotel

  • 1,530 reviews 9.7/10 Location
  • 1,259 reviews 8/10 Room
  • 1,052 reviews 8.7/10 Service
  • 16 reviews 7.8/10 WiFi
  • 449 reviews 6.8/10 Cleanliness
  • 411 reviews 8.4/10 Breakfast

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