Mercure Sapporo 4 stars

My husband and I enjoyed our stay at Mercure Sapporo generally - the room was quite clean and the gym was well equipped. Only gripe was the room was not soundproof and the aircon kept making a sound every few minutes, affecting our sleep.

Our kids (tow boys) had a high fever at Sunday night 29th Dec 2019. We were trying to find a hospital that open at night. We called to one hospital recommended by front staff but that hospital has no specialist for kids. However, we received an emergency call center number from such hospital. My husband went down to front office and asked front staff to call to given number. Finally, we got an address of night hospital which also open for sick kids. We really appreciated the assistance given by hotel front staff. Unfortunately we did not remember the name so we would like to take this opportunity to pass our sincere thank you to hotel front office team. Many thanks!

The staff is warm welcome and gooservice.

overall was enjoyable...just one point i noticed fir the male staff on the reception when i checked in talk too fast...may he is in a hurry or something...

All hotel staff are so pleasant...always with a smile greeting me & willing to assist with any questions I may have. The hotel is very clean, the food offered in the dining room is excellent! Love the gym! Met the GM & assistant GM & they are equally very pleasant, easy to talk to & accommodating. Very excellent role models for their employees.

The reception provided room upgrade to 15 floors and free minibar for 3 consecutive nights. Appreciated.

Really Friendly staff and beyond our expectations in customer's services

Checkd in for six Nights, totally enjoyed the breakfast, the location, we got a quad room and ut was just right, happy that we can open the windows in the room, wished that the tv had english channels, the location is perfect even near to the cathedral guardian angels

The experience was overall was satisfactory albeit some room of improvement - breakfast large choice and tasty food however starting time may be improved and start at 6:30 - concierge, it is a pity there is none

Suggest do online check in. It will speed up the check in process by a lot. They provide a phone for internet and GPS. However only for half hour free but it is better than nothing. Clean bathroom which I like.

The rooms were well fitted out and the inclusion of the guest phone helped a lot as we navigated and toured around Sapporo. The shuttle-bus to the train station was used a couple of times; but could be more frequent or a bigger size to cater for peak AM periods

There was no potter. We were the group of 19 people bring our 40 lugguages hardly to the front desk located on 3rd floor. Nobody help us. We have babies in our trip. And this makes harder. Check in was hard and took so long because of only 2 front desk were helping. And there were many groups to check in. We need to wait around half hour. Design was old. Breakfast was ok. Bed was bad. Quality of sleep was bad. But the Location is Very Prime. Thanks so much.

It was almost perfect except for the lack of service personnel to help with the luggages and their breakfast selection everyday is the same. Otherwise, the room, location, cleanliness is perfect.

We thoroughly enjoyed staying at Mercure Sapporo, the staff went above & beyond to assist us with any bookings or option to explore the city & ski resorts ! Staff also spoke really good english. The accommodation was spacious in a standard room size, & extremely clean. the daily room cleaners were exceptional. Loved the onsite gym, & morning buffet Thank you for our stay! We will be back :.

Welcomed and very comfortable. Friendly staff was always there to help or answer questions.