Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,524 reviews

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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

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Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,524 reviews

Customer review rating 2.5/5

Kenneth G. Couples - Confirmed reviews ALL

Stayed for 11 nights as an Accor ALL member. The best thing about this hotel is the fantastic location in the heart of the entertainment district of Susukino with unlimited dining, drinking and shopping venues at your doorstep both day and night. One of the best located hotels in town for sure. Airport Limousine Bus at the cost of Y 1.500.- is stopping just across the street and takes 70 minutes, very convenient. Friendly staff and good bed condition. However, this 17 year old hotel is now dated and tired, and is in urgent need of room renovation, especially the brown and stained room-carpet was directly ugly and unpleasant. Also, for the first time in my over 30 visits to Japan, I was not happy with the housekeeping services. The desk table was dusty every day, the wall paper on the wall behind the trash cans was full of dirt and spots from old trash (food and drinks) from previous guests, the back of the desk chair was full with spots from spilled soft drink or something. On day 3 I cleaned the chair and the wall behind the trash cans myself because I felt disgusted to watch it all the time. Having to clean your own hotel room as a paying guest is a very bad sign indeed, and I have to say very rare and surprising in Japan where I believe they normally have the best housekeeping services in the world. The inside of the window was also very dirty (black from old dirt) and I had to ask the front desk for housekeeping to clean it, which they did. All in all, this hotel is great for the perfect location, but far from great for the room. Will not be back.

Thank you for choosing Mercure Sapporo and for taking the time to share your review. We are delighted to learn that you enjoyed our prime location in the heart of Susukino, the convenience of the Airport Limousine Bus service, and the friendliness of our team members. However, we sincerely apologize for the condition of your guest room and for the shortcomings in our housekeeping services. We are particularly concerned by your comments regarding the cleanliness of the desk, wallpaper, chair, window, and the overall condition of the room carpet. Most importantly, we deeply regret that you felt the need to clean parts of the room yourself during your stay. This is certainly not the level of cleanliness and service that we strive to provide. I will share your comments with our housekeeping team, and we are confident that your feedback will help us further improve our service standards and guest experience. At Mercure, we strive to provide a superior service experience for every guest. Therefore, your feedback is extremely valuable to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent their recurrence. We appreciate you bringing these matters to our attention and sincerely hope that you will give us another opportunity to provide you with a more satisfactory experience in the future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

S. S. Families - Confirmed reviews ALL

Beyond our expectation. Thanks for your staff who are very helpful and sincere. Hotel is easy to access from and to airport. Near train station, shopping area. Odori park. The room is very clean and we are very happy stay here

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Lilia R. Couples - Confirmed reviews ALL

Helpful front desk staff, well appointed room and excellent breakfast. Fully support eco-cleaning initiatives however, staying 4 nights with sheets changed on 3rd? Would have thought changing on 2nd made more sense and making up the bed daily would have been standard. Still minor issues that wouldn't stop us using Accor Hotels.

The team at the Mercure Sapporo would like to thank you for choosing to stay with us and for your great comments. At Mercure Sapporo, we reduce our environmental footprint by conserving energy and water. For this reason, we offer Eco Cleaning (trash collection, towel replacement, and amenity replenishment) as part of our eco-friendly efforts. Full room cleaning and linen replacement will be provided once every four days during your stay. We appreciate your understanding and cooperation with our environmental initiatives. However, if you would prefer regular full room cleaning every day, please contact the Front Desk by midnight on the previous day, and we will be happy to arrange it for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 1.5/5

Chee W. K. Families - Confirmed reviews ALL

While checking in, my 2 kids were running around at the front desk. The hotel team leader (her name tag says team leader) at the front desk asked me and my wife if they are our kids and we said yes. She replied “please tell your kids to stop running as it is very dangerous”. The tone used was totally rude and sounded like she is talking to her subordinates. We did not have any interaction with the hotel team leader before this and we quickly asked our kids to stop running and wait at a corner. The front desk may have faced a lot of unreasonable guests but they could be better trained to handle such situations with care and better reflect the Japanese service and hospitality standards. Talking to guests in a rude and commanding tone is definitely not Japanese service and hospitality standard. I was in Japan for 11 days and went to several hotels. I did not see this in other hotels.

Thank you for choosing Mercure Sapporo and taking your time to share your review here. We are terribly sorry for the unpleasant experience upon check in. There was an incident in which a child was running around the lobby and bumped into a stanchion pole, causing it to fall over. Our primary concern was to ensure that the child would not get injured. However, we sincerely apologize that the way we communicated this was not appropriate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.5/5

Sim U. Friends - Confirmed reviews ALL

Location was great, close to subway, shopping and airport bus pick-up.

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Other web-users rate our hotel

  • 1,525 reviews 9.7/10 Location
  • 1,264 reviews 8.1/10 Room
  • 1,081 reviews 8.7/10 Service
  • 16 reviews 7.8/10 WiFi
  • 449 reviews 6.9/10 Cleanliness
  • 430 reviews 8.4/10 Breakfast

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