Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,495 reviews

Best price
guarantee
Mercure Sapporo - Image 1
Mercure Sapporo - Image 2
Mercure Sapporo - Image 3
Mercure Sapporo - Image 4
2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,495 reviews

Customer review rating 3.0/5

Stefanus F. Families - Confirmed reviews ALL

The location was nice, near konbini, ramen alley, shopping center. The room was spacious. Also got late check out until 3 p.m because ALL gold membership. Also thank you for the birthday decoration in the room for my son. But the lift & lobby must have more parfume because the lift & lobby were smell not nice because of smoking & cigar.

Thank you for staying with Mercure Sapporo and for sharing your valuable feedback. While we are pleased to hear that you were satisfied with certain aspects such as the room decorations, we sincerely apologize for the unpleasant experience you had regarding the odor in the elevator and lobby. Regarding the ventilation system, including the smoking room, we conduct regular inspections of airflow throughout the hotel, and no issues have been reported. Following your review, we carried out an additional inspection and confirmed that all systems are functioning properly and operating 24 hours a day. However, as the smoking room is a relatively small space, ventilation may become less effective when it is crowded. We truly appreciate your feedback and will continue striving to improve our services. Thank you once again for your kind understanding. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

W. M. F. W. Y. Families - Confirmed reviews ALL

The property is accessible to transportation points (Hosui-Susukino subway station, Susukino subway station, Susukino streetcar station and; airport bus drop-off & pick-up points) making the commuting easier. It is also near to Tanukikoji Street which make shopping easier as well. There are many convenience stores (e.g. Lawson, Family Mart & 7Eleven) and a halal restaurant nearby allowing easy access to meals and snacks besides other necessities.

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 3.0/5

Pittra K. Families - Confirmed reviews ALL

This is my 2nd time for Mercure Sapporo at susukino This time is not impressed for my stay as 1st time. House keeping did not complete to clean my room

Thank you for staying with Mercure Sapporo and your feedback. We are sorry that making up room was not enough for your stay, please allow us to make our sincerest apologies. I will share your comments with the housekeeping staff, and I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Sayamon S. Families - Confirmed reviews ALL

we always stay at Mecure everytime we visit Sappiro. Fist it was because of the location, afterthat it was everything from Mercure! and we will come again soin.

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. The great reviews we receive from our customers are the best encouragement for our staff. We will continue to improve our services so that our customers will be satisfied. We look forward to seeing you soon in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.5/5

Phan T. C. Business - Confirmed reviews ALL

Stayed for 2 nights. They were very well prepared to welcome me and surprised me with the shower of local gifts as a diamond member. The front team were friendly and the trainee who checked me in was properly supported by another veteran staff who made sure nothing was missed. The morning breakfast and night bar staff were also very friendly and supportive. As usual this hotel always has a lot of guests but as I've stayed here many times, I can see why it's a chosen accommodation. I always appreciate that the staff are aware of this and help guests like myself to not have to wait behind the group bookings at the elevators. Looking forward to going back in a few days for another business trip.

Thank you for your continued loyalty. It was our pleasure to have you stay with us. We are delighted to hear that our service met your expectations, and we truly appreciate your kind feedback. Your comments encourage us to continue striving to deliver an even higher level of service.Thank you once again for your generous comments and rating. We look forward to welcoming you back in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Other web-users rate our hotel

  • 1,523 reviews 9.7/10 Location
  • 1,253 reviews 8/10 Room
  • 1,056 reviews 8.5/10 Service
  • 14 reviews 8.2/10 WiFi
  • 438 reviews 6.6/10 Cleanliness
  • 416 reviews 8.3/10 Breakfast
  • 14 reviews 8.6/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in Sapporo