Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,501 reviews

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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

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Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,501 reviews

Customer review rating 5.0/5

Merlu P. Families - Confirmed reviews ALL

Hotel is near 2 subway stations (so 2 different subway lines). It's a 3 minutes walk to the Ramen Alley, a Daiso and many other restaurants like Sukiya, Matsunoya and McDonald's. Service from all staff was great! Shout out to Ms. Yura at the front desk. Breakfast was 10/10! Selection changes daily. It was the perfect way to start a full day of touring.

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectations, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.5/5

Rajesh M. Business - Confirmed reviews ALL

Hospitality was good

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.5/5

Anne E. N. G. Couples - Confirmed reviews ALL

It was a pleasantt stay. The room was comfortable and the staff were excellent.

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectations, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Aiko P. Friends - Confirmed reviews ALL

It was a good experience. Facilities is okay. Room assigned to me and my friends were quite close with the laundry room therefore it makes convenience for us to do our laundry. Location is close to all subway, restaurants, mall, bus to tours and airport. It would be an excellent stay if there's an option to turn on Aircon or Fan in the room especially at night. We have open the window but it allow us to open a little only but still felt suffocating because of the air circulation. But it was okay we still manage to sleep. Most of the front desk staff was very nice, helpful, and friendly especially the guy who assisted us upon check-in and the lady who extend one of our room late check-out as we have a very late flight departure. Overall we are very satisfied and will definitely return to stay when i visit again Hokkaido.

Thank you very much for choosing Mercure Sapporo from among the many hotels available, and for taking the time to share your valuable feedback along with a perfect rating. We sincerely apologize for any inconvenience caused regarding the windows. For safety reasons, they are designed to open only slightly to prevent accidents, and we kindly ask for your understanding. If you still feel warm or would like better air circulation, we would be happy to lend you a fan. Please feel free to contact the front desk during your next stay. We are also truly delighted to receive your kind compliments about our front desk staff. Words of praise regarding our service are a great source of encouragement for our team. We will continue striving to improve our services to ensure your satisfaction. We sincerely hope for your continued patronage of Mercure Sapporo, and all our staff look forward to welcoming you again in the future. Mercure Sapporo Quality Assurance Team

Customer review rating 5.0/5

Gerald R. Solo - Confirmed reviews ALL

Front desk were really nice and helpful. They gave me change for the laundry machine. I paid for the breakfast buffet and couldn't make it due to scheding issues, they let me join the lunch buffet as a courtesy. Hotel is in a very central location. Lots of awesome restaurants close by

Thank you for taking the time to share your experience. It is fantastic to hear that you enjoyed your stay. We do not normally provide such arrangements. However, as you are a GOLD member, our staff were able to accommodate your request as a special exception. We would be very pleased to know that you are satisfied with the service provided. Your feedback motivates us to continue striving for an even higher level of service excellence. We look forward to welcoming you again soon. Sincerely, Quality Assurance Team Mercure Sapporo

Other web-users rate our hotel

  • 1,524 reviews 9.7/10 Location
  • 1,255 reviews 8.1/10 Room
  • 1,071 reviews 8.6/10 Service
  • 16 reviews 8/10 WiFi
  • 439 reviews 6.7/10 Cleanliness
  • 418 reviews 8.3/10 Breakfast
  • 14 reviews 8.6/10 Sustainability

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