Mercure Sapporo

Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.4/5 595 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

  • SUBWAY NAMBOKU LINE:  Touhou Line Hosui Susukino

  • EKIMAE-DORI: 

  • SAPPORO CITY TRAM:  Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS:43.055595, 141.355682

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Our accommodation(s)

Mercure Sapporo offers 285 well-appointed rooms designed with French aspects in the heart of Sapporo's entertainment district Susukino. The Mercure offers relaxation in the busy city of Sapporo. Perfect for a leisure getaway or business travel, relax in European Style with local influences. All rooms are equipped with high-speed internet access, Simmons bedding and Mercure Brand Amenities making Mercure Sapporo your home away from home.

Our guest reviews

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  595 reviews

TripAdvisor Rating  4.5/5  1,523 reviews

Certificate of excellence 2022

Well located and good stay.

Customer review rating 4.0/5

Tamara Couples - Confirmed reviews ALL

The staff was really helpful and also spoke English. The room was spacious and clean. The buffet breakfast had options and tasted good. The location of the hotel is in a good spot, so everything was easily accessible.

Thank you for taking the time to tell us about your experience at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Overall, good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I was a little disappointed that there was dust on the corners of the desk and window. Other than that, it was good.

We very much appreciate your comments regarding your stay at the Mercure Sapporo. Regarding the matter of problem, we are sorry that the room cleaning especially on the desk was not enough on your stay. Please allow us to express our sincerest apologies. I will share your comments with all of housekeeping staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Riku Ishikawa Front Team Leader Mercure Sapporo

Good central location

Customer review rating 4.0/5

S. Couples - Confirmed reviews ALL

We enjoyed the stay very much. The room was quiet and fitted out well. It was dark around the sofa. We suggest adding a standing light in that area. The room was quite cold. It was not possible to make it warmer. The aircon was off so the suggestion on the paper in the room to “turn off when the room is cold” didn’t really help. Having the toilet in a room with a separate door is a good feature. Reception area coffee service is excellent, extending it with another hour or so would be good. Some people may not even have checked in by 6pm. Breakfast was good in general. Coffee and Hokkaido milk were especially good. Much better than in most other hotels in Japan. We enjoyed the late check-out. Thank you.

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We apologize for the Air Conditioning in the rooms, our entire building including the tenants are run by a centrally controlled HVAC system which can only run the aircon. However, we have rental heater at the Reception. I sincerely apologize if the Receptionist did not announce this to you. I will share this with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services including housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Good view, well located

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Super good night view. Staff are friendly and nice. Delicious breakfast!

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Mercure at north big city in Japan

Customer review rating 4.0/5

Chibanian Solo - Confirmed reviews ALL

・Mercure Sapporo is situated in Susukino downtown, easily access from/to busy streets and Sapporo station. ・Employees are polite, precisely reacts for customer's request.(c.f. any queries, issuing receipts, etc.) ・The room is comfortable and kept clean, however the light in the room is a little gloomy at evening. ・In breakfast, we have only Occidental/Japanese plate(due to COVID19 there was not buffet), but you can have some option and each of them are so yummy. ・Upgraded to the Deluxe room at that time, too large for single, but I enjoyed the superior relaxing time. "Iyayraykere"(Aynu itak, in English:Thank you so much)

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Manager Mercure Sapporo

Overall Nice Stay

Customer review rating 4.0/5

Nick Friends - Confirmed reviews ALL

The location of the hotel was convenient for our stay. The room cleanliness could be improved, especially following COVID-19. There was dust by the window and on the main desk which makes me wonder if this was sanitized or not. Also, the breakfast quality was quite disappointing. Sausages were cold and bacon was rock hard.

Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your some of experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback in regards to room cleanliness and breakfast are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Manager

Good Location, Great Staff

Customer review rating 4.5/5

Mark Families - Confirmed reviews ALL

The stay was wonderful and especially staff were great and helpful.

We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Manager

Location location

TripAdvisor rating 5.0/5

thecadiz TripAdvisor review

Mercure Hotel Sapporo is perfectly located at the center (Susukino the entertainment district), near where the ice sculptures are, train station is closeby, restaurants are just around the area, its just perfect. The rooms are very spacious, the bed is comfortable and Thank you very much 'housekeeping' for keeping the room very clean! The staff - they are courteous and very helpful. I will definitely stay again in Mercure Sapporo.

Dear thecadiz Thank you for choosing to stay at Mercure Sapporo and for your warmest review to us! We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. We are sure that our team love to read this Thank you again and we look forward to welcoming you back to Mercure Sapporo in the very near future Sincerely, Yoda Front Desk Mercure Sapporo

Location very strategic.

TripAdvisor rating 4.0/5

ERWIN M Families - TripAdvisor review

Overall everything ok. I stayed 2 times. 30-31 dec. And back again at 6-9jan. When check in for the second time, i asked the lady to check my jacket that i left behind. She said nothing left. But i am sure that i left it. So after check in and go to the room. I come back to receptionist and asked different lady. She was so helpfull and very kind. She checked and found it. Her name Akina Ikuma. Great applause to her work.

Dear ERWIN M We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that one of our staff service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good location

TripAdvisor rating 4.0/5

mandyho128 Families - TripAdvisor review

Suggest do online check in. It will speed up the check in process by a lot. They provide a phone for internet and GPS. However only for half hour free but it is better than nothing. Clean bathroom which I like.

Dear mandyho128 Thank you for staying with Mercure Sapporo and your great feedback. We are very happy to hear that you enjoyed our free smartphone in the room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Winter in Sapporo

TripAdvisor rating 4.0/5

HTLim5 Families - TripAdvisor review

This is the only hotel that has 4 sets of towels ready for our family upon check in. However the downside is the timing to claim the welcome drinks that doesn’t make sense to us. There is a time limit from 2.30pm -5.30pm to claim the welcome drinks so if you missed claiming the drinks on the day you check in due to late arrival, those vouchers are as good as none because the time allowed to claim the drinks is the time where you’ll be out for sightseeing.

Dear HTLim5 Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your some of experience did not meet your expectations. In regards to welcome drink, we usually provide a little more time except Sunday. Although some bottles of drink are provided at reception instead of drink voucher, we are sincerely sorry that welcome drink time had shorter due to consecutive private booking last week. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Worth the money

TripAdvisor rating 5.0/5

Passenger807632 Families - TripAdvisor review

The room is spacious for 2 adults 2 kids (age 12 & 13). The sofa can move to the window and window can open slightly. My child love the feel as the wind blow in and lay on his bed watch snowing. The price was reasonable come with breakfast for 4pax. Breakfast spread was food. Subway is nearby, eatery and a lot shopping within walking distance. Front counter staff provided good services and can speak English.I will back to this hotel again

Dear Passenger807632 Thank you for staying at the Mercure Sapporo. Your perfect rating and great comments are very much appreciated. We are very happy to hear that you really enjoyed our hotel with your child. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Best and Impressive on service

TripAdvisor rating 5.0/5

skomolmarl Friends getaway - TripAdvisor review

So impressive on service because never gone to Sapporo before so need information, service to recommend as well as to guide us .Breakfast is so nice and has variety kind of food . We plan to come back to accommodate again soon

Dear skomolmarl We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Holiday with friends

TripAdvisor rating 5.0/5

Rokiah N Friends getaway - TripAdvisor review

We are a group of 4 ladies and we took the family room for 6 nights. The room would be very spacious for 2 pax but with an extra 2 sofa bed added in, it was a bit tight for space but it is ok with us as we are mostly out during the day . The room is clean and we love the LOccitane toiletries. Location of the hotel is perfect for us. It is within walking distance to Odori park and we even walked all the way to Sapporo Station. Lots of shopping and places to eat around the hotel and the entrance to Hosui Susukino subway station is just round the corner from the hotel. Bus stand for the airport bus to New Chitose Airport is just opposite the hotel. The staff are wonderful and very helpful . They helped us with directions and even helped us to book a half day trip to Biei. Most appreciated. I would recommend this hotel and I would return for sure

Dear Rokiah N We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Comfortable and convenient

TripAdvisor rating 5.0/5

kev_mccamra Solo travel - TripAdvisor review

The room was spacious, very comfortable and clean. Well-located for the subway trains and the Suskino nightlife, with the covered Tanukikoji shopping street and the Ramen Alley both close-by. I didn’t use the facilities, but looked promising with a French wine bar and gym.

Dear kev_mccamra Thank you for staying at the Mercure Sapporo. Your perfect rating and great comments are very much appreciated. We are very happy to hear that you enjoyed the location of our hotel and the surrounding establishments. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Staff was excellent

TripAdvisor rating 5.0/5

Couple_SIN Couples - TripAdvisor review

We stayed 4 nights at Mercure Sapporo, and the service of the management and staff was excellent. Dean san, the GM, went out of his way for his guests, and he was ably supported by Motoyo san, the Front office Manager.

Dear Couple_SIN I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Great Location

TripAdvisor rating 5.0/5

formosamark Couples - TripAdvisor review

Excellent location near to lots of good bars, restaurants and the subway station. Comfortable room with nice coffee machine. Friendly and very efficient staff on reception. Would definitely stay there again.

Dear formosamark Thank you for choosing Mercure Sapporo and taking your time to share your review here. We are pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Excellent hotel with modern facilities

TripAdvisor rating 5.0/5

Navigator08697565615 Families - TripAdvisor review

My family of 3 had a very spacious & well-furnished room. The toilet, bathroom & vanity area are separated from each other & the facilities are new & modern. It was also easy to find nice restaurants at the vicinity.

Dear Navigator08697565615 Thank you for choosing Mercure Sapporo and taking your time to share your review here. First of all, we are pleased to hear that you satisfied our facilities and location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SAKAI Guest Experience Supervisor Mercure Sapporo

Good location

TripAdvisor rating 4.0/5

Odyssey60061335603 Families - TripAdvisor review

Chose this hotel for its location. Driving out is really difficult as you will have to wait to get your car. Automated system parking. It doesn't help that its faulty during my stay. Thankfully, the hotel is nearby most of the places of interest. All walkable distance.

Dear Odyssey60061335603 We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good location for shopping and dinning

TripAdvisor rating 4.0/5

PannidaNSteve Families - TripAdvisor review

I am an Accor Plus member and picked Mercure Hotel Sapporo for a holiday with my mother. It is very convenient to take a subway from/ to Sapporo station (just 2 stops away) and the hotel is situated at the heart of shopping areas (above ground and underground) and a lot of dinning options. We had a comfortable stay and happy to come back again.

Dear PannidaNSteve Thank you for staying at the Mercure Sapporo. Your great rating and great comments are very much appreciated. We are very happy to hear that you enjoyed the location of our hotel and the surrounding establishments. We will strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, SAKAI Guest Experience Supervisor Mercure Sapporo

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