Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,180 reviews

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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

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Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,180 reviews

TripAdvisor Rating  4.5/5  1,577 reviews

Well located, great amenities.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great, helpful staff. Close to great food areas.

We are honored to receive your feedback and it was a pleasure welcoming you to the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

open bar

Customer review rating 1.0/5

Kenny W. Couples - Confirmed reviews ALL

the counter said I booked one night (most expensive price $35,000 yen) and she said in the room have open Bar!!! I know Open Bar means but in fact it's not what she said. and 4 cube of coffee only has two small water not enough for four. So we kindly ask from desk for another two bottles of water. first she reject us, and we not happy about that~ not a good conversation memory . I don't accept this kind of price and service!

Dear Kenny W., Thank you for taking the time to tell us about your experience at Mercure Sapporo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Regarding a mini-bar in your room, we provide a free drink in fridge and coffee machine for all of our guest. However, I deeply apologize for the treatment you were given during your stay due to our miss-communication. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Very warm home away from home

Customer review rating 5.0/5

Chatchawanp Couples - Confirmed reviews ALL

This trip is our first time to the property. We have never been to Hokkaido for almost 8 years. And we have never used public transportations before. So, quite worried when we contacted the hotel on access. The hotel responded via email very quick and efficient. It is also my wife birthday trip. Staff from F/O to house keeping recognized our special occasion with BD set up in the room. As we are both ACCOR+ platinum members, we were upgraded to next category, which was impressive. Breakfast is good. I liked everything that I tried. Lounge is also good with variety of drinks. Hotel is very close in the heart of the city. Just a little walk too good food and good shopping area. It is also very close to Subway and public bus. Highly recommend for those who like around easily. The room comes in decent size with all necessary . You can enjoyusing the facility inside the room soaking in the bathtub after a very long walking day. Hope you all like the hotel the way we do‼️

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. I have kindly accepted your review and are so grateful for your gracious praise and comments. It was truly our honor to read your great comments. And, I am pleased to hear that you could enjoy your anniversary stay and our lounge as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Good stay, excellent breakfast

Customer review rating 4.5/5

Pajon S. Couples - Confirmed reviews ALL

room is comfortable , receptionist work very well , breakfast is great , hotel location is very convenient to go to many where for tourist , for my long stay in this trip( 11 night ) most of things is very good , just a little bit that view from the window never change , so if i can change room to the other side after 5 or 6 days it will be better.

Dear PAJON S., Thank you so much for taking the time to share your experience. It is fantastic to hear that you enjoyed your stay. It is always a pleasure to receive positive feedback from our greatly apreciated Guests. I will be more than happy to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously try to improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Well located, friendly and helpful staff, good facilities

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Staff assisted us with our change room request readily and also assisted us with the parking charges with made the whole process very smooth Room was large enough and had alot of needed facilities and areas to hang clothes which not all hotels have

Dear Valuable guest, Thank you for staying with us at the Mercure Sapporo. As well as taking the time to give us a 4-star rating and filling out the review. The great reviews we receive from our customers are the best encouragement for our staff. We will continue to improve our services so that our customers will be satisfied. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

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Other web-users rate our hotel

  • 1,137 reviews 9.6/10 Location
  • 994 reviews 8.1/10 Room
  • 803 reviews 8.7/10 Service
  • 24 reviews 7.4/10 WiFi
  • 369 reviews 8.4/10 Breakfast
  • 343 reviews 6.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.