Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,561 reviews

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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room, 2 Zip-beds

  • Coffee/tea making facilities
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 21 m² / 226 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Relax and unwind in the stylish Standard Room. Elegantly designed and well equipped, featuring a large TV and high-speed Internet. Up to 2 adults and 2 children with existing bedding.. 2 Single Beds (120cm wide)

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Superior Room features alluring modern décor and a spacious 28㎡ room. A large TV and high-speed internet. Up to 3 adults and 2 children using existing bedding. 2 Single Beds and 1 Sofa-Bed (100cm wide)

Max. number of persons
5
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The ideal option for those preferring space, the Superior Room features alluring décor. A large TV and high-speed internet. Up to 3 adults and 2 children using existing bedding. 3 Single Beds(100cm wide)

Max. number of persons
5
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Large, relaxing 42m² room, ideal for families or friends. Room equipped with large TV , high-speed internet and bath tub with rain shower. Up to 4 adults and 2 children using existing bedding. 2 Single Beds (120cm wide) + 2 Extra beds.

Max. number of persons
6
Area
From 42 m² / 452 sq ft

Bedding

Single bed(s) x4

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 285 rooms
  • One room for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • 285 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Japanese
  • Korean
  • Polish
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Well-being

Fitness GYM

  • On site

BORDEAUX

Photo out of - BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Cooking style
French
Capacity
90
064 0804 Sapporo, Japan
Telephone +81 11-513-1100

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

The Le Cepage bar invites you to relax in French style with a select range of wines and cocktails.

Start the day with a delicious buffet breakfast served in our restaurant from 6 to 10AM. Come and discover a wide selection of local delights. For guests who are in a hurry, Grab-and-Go also an option to experience a new way to enjoy the buffet breakfast.

Revitalize your stay with our gym perfect for all fitness levels. State-of-the-art equipment awaits you. Elevate your stay; wellness meets comfort. Free for all hotel guests. Opens from 6 AM - 11PM. Sports wears & shoes rental is not available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,561 reviews

Customer review rating 4.0/5

Fook L. C. Couples - Confirmed reviews ALL

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.5/5

Wai L. W. C. Families - Confirmed reviews ALL

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Koon M. S. Families - Confirmed reviews ALL

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Jessica S. Families - Confirmed reviews ALL

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Martin R. B. Couples - Confirmed reviews ALL

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.5/5

Wai L. W. C. Families - Confirmed reviews ALL

staff are nice and the hotel is located near the spot that I would like to visit.

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Koon M. S. Families - Confirmed reviews ALL

The location is superb. Shopping malls/streets within 5 min of walk. The room amenities are nicely stocked. The Panasonic hair dryer is great. On the privilege floor, there is complimentary soft drinks + juice + water, which is great

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Jessica S. Families - Confirmed reviews ALL

Comfortable stay and friendly customer service. Can borrow umbrella when raining.

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Martin R. B. Couples - Confirmed reviews ALL

Had a nice time. We arrived early and was accorded an early check in. Staff was great, especially Kai. The breakfast was delicious.

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Nicholas A. Families - Confirmed reviews ALL

Excellent Location and Comfortable Stay at Good Price

We are happy to hear back from you and for having the time to provide us with feedback from your experience stay with us at the MERCURE Sapporo. It has been a pleasure reading the comments regarding your stay here and we have informed the staff of your kind comments, our staff will that take your comments to heart and feel motivated to strive to improve and provide better service. Once again, thank you for your feedback and we are looking forward to seeing you the future sometime soon. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 3.0/5

Jennifer X. K. Families - Confirmed reviews ALL

I understand they clean every 3 nights for multiple nights staying but i dont really see the floor is vacuum or bathroom is clean. Hair still on the floor and toilet stain is there.I appreciate for refilling water and coffee bags. Replace clean towels

Thank you for choosing Mercure Sapporo and taking your time to share your review here. Regarding the matter of full cleaning, we are sorry that the room cleaning was not up to your satisfaction throughout your stay. Please allow us to express our sincerest apologies. I will share your comments with the housekeeping staff and I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Alfred G. Couples - Confirmed reviews ALL

The hotel was located near train stations and close by to restaurants and shops. Room was comfortable and nicely furnished

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Jobeth L. U. Families - Confirmed reviews ALL

We enjoyed two nights in a comfortable room. The amenities are clean and we used the gym each morning. Our favorite part was the breakfast buffet, which provided many healthy options.

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Peter Y. Couples - Confirmed reviews ALL

Service was great. Booked a queen size single. Only one side of the bed has power socket. Lounge is the same dining area as breakfast.

We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The Hotel is located new Susukino. Not far from Tanukikoji shopping street. The staff is polite and professional. The room is comfortable and clean.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Large room. Great breakfast. Helpful, professional staff.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We had an awesome stay at Mercure Sapporo. The room was compact but comfortable, and I appreciated that the air conditioning was individually adjustable rather than fixed. The extra bath amenities were also a thoughtful touch. The only areas for improvement would be the Wi-Fi, which was rather slow, the limited selection of international TV channels, and the low water pressure in the shower. Overall, it was a pleasant stay and I would happily return.

Customer review rating 3.5/5

Jo A. O. Couples - Confirmed reviews ALL

Room was quite dated. And it was kind of dangerous to shower in the bath tub

Thank you very much for taking the time to share your valuable feedback regarding our facilities. As you pointed out, our property has been in operation for many years, and we sincerely apologize if certain aspects did not meet your expectations. Despite this, we strive to ensure a comfortable stay for all our guests by paying close attention to cleanliness and maintenance, and by providing high-quality service. We take your comments with sincere consideration as a reference for future improvements to our facilities and services. We hope that we may have privilege of welcoming you again in the future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Great location at main Susukino intersection with popular "ramen alley" Odori Park, Nijo Market, Tanukikoji Shopping Street, and vibrant night life all within easy walking distance. Really, in my opinion, much better than staying next to Sapporo Station. Got a large top floor room upgade with gold membership. Nothing fancy about the hotel, small lobby area but with English proficient front staff. Decent breakfast buffet ( but you can literally exchange this buffet with any other offered by competing similar priced hotels without noticing much difference but that's to be expected). Take taxi from and to Sapporo Station if got heavy luggages as it's well worth it for under $10 one way. Hotel shows some old age with worn carpets in common areas and in the room. Bathroom wall tiles could use a good cleaning and sanitizing as there are some mold spots in the grouting. Great deal for members and I wouldn't hesitate to pick this hotel again if back in Sapporo.

Thank you very much for choosing Mercure Sapporo and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our convenient location, the room upgrade as a Gold member, and the service provided by our front desk team. It is also wonderful to know that you would choose to stay with us again when visiting Sapporo. Regarding our facilities. As you pointed out, our property has been in operation for many years, and we sincerely apologize if certain aspects, including the condition of the carpets and the cleanliness of the bathroom grout, did not meet your expectations. Despite this, we strive to provide a comfortable stay for all our guests through careful attention to cleanliness, maintenance, and attentive service. Your comments have been shared with the relevant departments and will be taken into sincere consideration as we continue working to improve our facilities and services. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Ann M. C. Couples - Confirmed reviews ALL

Excellent staff, especially Kai. Great location, good sized well appointed rooms. Delicious breakfast. Enjoyed our stay a lot & would highly recommend a stay in your hotel.

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Tsui W. G. T. Friends - Confirmed reviews ALL

Is great that I am able to get an early check in and a late check out as a Platinum member. Check in was smooth. Front desk staff was super friendly and able to converse with me in English

We greatly appreciate receiving your feedback and it was a pleasure to welcome you to the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Fon L. J. N. Friends - Confirmed reviews ALL

Everything is good. Just find hotel abit dated.

Thank you very much for taking the time to share your valuable feedback regarding our facilities. Firstly, we are glad to hear you were able to get the chance to enjoy the surroundings of our hotel. However, as you pointed out, our property has been in operation for many years, and we sincerely apologize if certain aspects did not meet your expectations. Despite this, we strive to ensure a comfortable stay for all our guests by paying close attention to cleanliness and maintenance, and by providing high-quality service. We take your comments with sincere consideration as a reference for future improvements to our facilities and services. We hope that we may have privilege of welcoming you again in the future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.5/5

Albert V. Couples - Confirmed reviews ALL

Kai was very accommodating and quick to help. Outstanding service.

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to seeing you again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Boon P. Q. Families - Confirmed reviews ALL

Overall stay was good. Room was clean and CS managed to provide the additional bed as requested in advance.

We would like to thank you for choosing Mercure Sapporo during your precious time here. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. We sincerely apologize for the inconvenience you experienced due to the location of our affiliated parking lots. We would greatly appreciate your understanding of that the information is provided on our website. Once again, we would like to express our sincere thanks for choosing our place. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Other web-users rate our hotel

  • 1,466 reviews 9.6/10 Location
  • 1,220 reviews 8/10 Room
  • 1,095 reviews 8.7/10 Service
  • 12 reviews 6.5/10 WiFi
  • 447 reviews 6.9/10 Cleanliness
  • 403 reviews 8.3/10 Breakfast
  • 109 reviews 9.6/10 Bar

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