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Mercure Sapporo 4 stars

Customer review rating 4.4/5 8,861 reviews

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Mercure Sapporo
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+ 22 Services

Hotel extras

  • Web corner and free wifi in the entire hotel

  • In central Sapporo with easy access to Susukino and shopping areas.

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SAPPORO CHITOSE APTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage (Nearby)
  • Golf
  • Other sports activities
  • Skiing
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Sapporo

2-4 Minami 4-jo
Nishi 2-chome Chuo-ku
064 0804 sapporo
japan

Tel: +81115131100

Fax: (+81)11/5137575

Check-in from 14h00

Check out up to 11h00

  • SUBWAY NAMBOKU LINE :  Touhou Line Hosui Susukino

  • EKIMAE-DORI : 

  • SAPPORO CITY TRAM :  Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS :43.055595, 141.355682

Our accommodation(s)

Standard Queen-1 queen-size bed-Non Smoking

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room, 2 Zip-beds

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin-2 single beds-Non Smoking

  • Max. number of persons: 4
  • Area: From 2 m² / 25 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Queen, 1 queen-size bed-Non Smoking

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

PrivilegeTwin, 2 single beds-Non Smoking

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room - 2 single beds + 1 Sofa bed - Non-smoking

  • Max. number of persons: 5
  • Area: From 28 m² / 301 sq ft

Superior Triple, 3 single beds, Non Smoking

  • Max. number of persons: 5
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Twin - 2 single beds - Non-Smoking

  • Max. number of persons: 6
  • Area: From 42 m² / 452 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

BORDEAUX

Type of cuisine: French

Bordeaux Restaurant offers delicious French dishes at an affordable price. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CEPAGE

Non contractual photo

The Le Cepage bar invites you to relax in French style with a select range of wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 205 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,861 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,504 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Mercure at north big city in Japan

Customer review rating 4.0/5

Chibanian Solo - 17/09/2020 Confirmed reviews ALL

・Mercure Sapporo is situated in Susukino downtown, easily access from/to busy streets and Sapporo station. ・Employees are polite, precisely reacts for customer's request.(c.f. any queries, issuing receipts, etc.) ・The room is comfortable and kept clean, however the light in the room is a little gloomy at evening. ・In breakfast, we have only Occidental/Japanese plate(due to COVID19 there was not buffet), but you can have some option and each of them are so yummy. ・Upgraded to the Deluxe room at that time, too large for single, but I enjoyed the superior relaxing time. "Iyayraykere"(Aynu itak, in English:Thank you so much)

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Manager Mercure Sapporo

Overall Nice Stay

Customer review rating 4.0/5

Nick Friends - 23/08/2020 Confirmed reviews ALL

The location of the hotel was convenient for our stay. The room cleanliness could be improved, especially following COVID-19. There was dust by the window and on the main desk which makes me wonder if this was sanitized or not. Also, the breakfast quality was quite disappointing. Sausages were cold and bacon was rock hard.

Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your some of experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback in regards to room cleanliness and breakfast are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Manager

Good Location, Great Staff

Customer review rating 4.5/5

Mark Families - 08/08/2020 Confirmed reviews ALL

The stay was wonderful and especially staff were great and helpful.

We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Manager

Always wonderful

Customer review rating 5.0/5

Brooks Business - 27/03/2020 Confirmed reviews ALL

The rooms are exceptional. The service. Overall, Dean always makes my stay wonderful for he is a gracious Manager.

Dear Brooks S., It is always a pleasure welcoming you to the Mercure Sapporo. Thank you for taking the time to give us your kind and honest feedback, we have informed Dean of your comments and we are all looking forward to when you and your crew come visit again. We all here at the Mercure wish that you, your family and friends take care during these dire times. Yours sincerely, Bao.S Front Office Receptionist Mercure Sapporo

Mahalo!

Customer review rating 5.0/5

Folafolaga A. J. Business - 23/03/2020 Confirmed reviews ALL

I wanted to express my gratitude to your staff as always and especially to General Manager Dean Daniels. My name is J. A. and I’m with the Hawaiian Airlines crew. Dean wasn’t working the day I checked out but I wanted to thank you for accommodating me with my stay last week. In light of the current climate we all are dealing with and knowing that the travel, tourist, service, hospitality , and hotel industry are suffering, I appreciate your thought and generosity. Will miss you folks for the time being, but hope to see you as soon as this summer. Take care to you and your first class staff. Sincerely, J. A.

Dear Folafolaga A., Thank you for taking the time to provide us with your honest feedback. We have forwarded your message to our general manager and he will be pleased to hear that you have enjoyed your stay with us. We thank you for your support and we'll will miss you and the Hawaiian crew. We wish that you and your crew and your crew take care during this epidemic and we are looking forward to seeing you again in summer. Yours sincerely Bao. S Front Office Receptionist Mercure Sapporo

So comfortable

Customer review rating 5.0/5

David Business - 22/03/2020 Confirmed reviews ALL

Guest rooms clean with all the amenities of home . Staff very friendly and efficient. Manager Dean Daniels, very accommodating and professional

Dear Mr. David N., Thank you for taking the time to tell us about your experience at Mercure Sapporo. We have received your feedback and feel deeply obliged to you for your gracious praise and comments as always. It was truly our honor to read your great comments. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo again in the near future. Sincerely, Shihomi SAKAI Guest Experience Manager Mercure Sapporo

Great location and nice room

Customer review rating 5.0/5

Jo Couples - 21/03/2020 Confirmed reviews ALL

We enjoyed our stay in Sapporo and at this hotel. Nice clean rooms. Plenty of space. Quiet location but right in the heart of the city.

Dear Joanne Thank you so much for your fabulous review and we would love to see you again. Have a wonderful day and thank you for taking the time to share your experience. Sincerely, Yoda Front Desk Mercure Sapporo

quick response to email enquiry before arrival

Customer review rating 4.0/5

Esther Friends - 16/03/2020 Confirmed reviews ALL

Due to the outbreak of the coronavirus, the travel restrictions imposed were so confusing. I sent several emails to make enquiry of the situation about my booking in March 2020 and the announcement of the emergency state pronounced by the government official in Hokkaido. On each occasion, I received quick and clear response from the hotel. This was very helpful to me.

Dear Man Yee Esther H., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you again in the near future and our staff will be more than happy to assist you with any information they can provide. We hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Bao Sok Front Office Receptionist Mercure Sapporo

The location very suitable. Enjoyed the snow

Customer review rating 4.0/5

Mary R. Friends - 15/03/2020 Confirmed reviews ALL

The staff were very courteous and helpful. The daily room service most satisfactory. The breakfast buffet could have had more selection of breads for toasting.

Dear Patricia Margaret Mary r., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We apologize for the small selection of breads and will inform the Food and beverage department. We hope that your next stay will be as pleasant or even more so than your previous one. Yours sincerely, Bao Sok Front Office receptionist Mercure Sapporo

Great stay as usual

Customer review rating 5.0/5

Paul M. Business - 14/03/2020 Confirmed reviews ALL

Always a great stay at the Mercure Sapporo. Wonderful and attentive staff, great location and great rooms.

Dear Paul We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoda Front Desk Mercure Sapporo

look for next stay

Customer review rating 4.0/5

Jock W. Couples - 12/03/2020 Confirmed reviews ALL

very good for us it is not easy to check in with luggage and kids, coz going up to reception

Dear Chi Kong Thank you so much for your feedback we really appreciate you taking the time to share your experience of the Hotel. We look forward to welcoming you back in the future. Sincerely, Yoda Front Desk Mercure Sapporo

Great location with easy access to the subways. It is always a joy to see the wonderful staff who are friendly and very sincere in their hospitality to make sure we have a wonderful stay.

Customer review rating 4.5/5

Anonymous Families - 11/03/2020 Confirmed reviews ALL

The Mercure Sapporo is our favorite vacation spot. We love the convenience of the hotel and all it has to offer. The rooms are small but spacious enough, with the lovely decor and we love the view. The breakfast buffet is our highlight of our stay with the delicious variety of foods. The hotel Manager and his staff are all very welcoming and so accommodating.

Dear Craig We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoda Front Desk Mercure Sapporo

Excellent staff, comfortable staterooms, restaurant and bar is great!

Customer review rating 5.0/5

John P. Business - 10/03/2020 Confirmed reviews ALL

It’s always a pleasure to stay at this Mercure Hotel.

Dear Mr. John P., I would like to thank you on behalf of the staff here for staying Mercure Sapporo many times. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. It was truly our honor to read your great comments as always. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit soon and we will be delighted to be at your service in the near future. Sincerely, Shihomi SAKAI Guest Experience Manager Mercure Sapporo

Good location, spacious and clean rooms

Customer review rating 5.0/5

Kee C. L. Friends - 10/03/2020 Confirmed reviews ALL

My first time at this establishment. For the price I paid, I couldn't be more impressed. Well situated, clean and spacious. Near many eateries and a main shopping thoroughfare, Tanukikoji Syotengai. Will definitely stay here when I next visit Sapporo again.

Dear Mr. Kee Choong L., Thank you for staying at the Mercure Sapporo. Your perfect rating and great comments are very much appreciated. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Manager Mercure Sapporo

Great stay

Customer review rating 5.0/5

Robyn K. Business - 08/03/2020 Confirmed reviews ALL

Stay is friendly, very accommodating and rooms and clean

Dear Robyn, We cordially appreciate your constant loyalty to Mercure Sapporo and kindest comments regarding your stay with us. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo so soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Good location and very helpful staff

Customer review rating 5.0/5

Damien Couples - 05/03/2020 Confirmed reviews ALL

Wonderful location near to Susukino Station and very helpful front desk staff when checking us in. He went above and beyond his normal capacity to help as secure a late checkout as our flight departs late in the evening. Greatly appreciate the gesture and flexibility with Mercure Sapporo.

Dear Damien, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team (especially with our colleague whom you have kindly mentioned!). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

nice location, good amenities

Customer review rating 5.0/5

Marc Solo - 03/03/2020 Confirmed reviews ALL

had one night stay and was very satisfied

Dear Marc, We cordially appreciate your kindest comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Pretty good location, way beyond expectation

Customer review rating 4.5/5

Anonymous Friends - 03/03/2020 Confirmed reviews ALL

We do really love the breakfast, different choices of buns, rolls, the ice cream, which is rarely served in other hotels.

Dear Tsungying, We cordially appreciate your constant loyalty to Accor Hotels and your very detailed comments and helpful suggestion regarding your stay at Mercure Sapporo. It is always a pleasure to receive positive feedback; though we believe there must be room for improvement of our hospitality and facility. I am sure that your comment will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Love the location of the hotel as it is very accessible.

Customer review rating 5.0/5

Wei T. Couples - 02/03/2020 Confirmed reviews ALL

The location is great. Walkable distance to Tanukikoji Shopping street, Nijo market and lots of shopping and dinning places at susukino. Two stops away from Sapporo station and can take either Namboku or Toho lines back to hotel. There is also a airport shuttle bus nearby and is very convenient as it goes straight to airport. The staffs are helpful and friendly too. Definitely will go back to this hotel the next time.

Dear Wei T. We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoda Front Desk Mercure Sapporo

City hotel

Customer review rating 4.0/5

Jeroen Business - 29/02/2020 Confirmed reviews ALL

Nice hotel in middle of the city

Dear Jeroen van Thank you so much for your feedback we really appreciate you taking the time to share your experience of the Hotel and it convenience. We look forward to welcoming you back in the future. Sincerely, Yoda Front Desk Mercure Sapporo

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