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Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.4/5 9,126 reviews

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Mercure Sapporo
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+ 15 Services

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sapporo

2-4 Minami 4-jo
Nishi 2-chome Chuo-ku
064 0804 sapporo
japan

Tel: +81115131100

Fax: (+81)11/5137575

Check-in from 14h00

Check out up to 11h00

  • SUBWAY NAMBOKU LINE :  Touhou Line Hosui Susukino

  • EKIMAE-DORI : 

  • SAPPORO CITY TRAM :  Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS :43.055595, 141.355682

Hotel services

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 285 rooms
    • One room for people with reduced mobility
    • 9 family rooms
    • 11 connecting rooms
    • 285 non-smoking rooms
    • 15 floors
  • Languages spoken at the hotel
    • Japanese
    • Korean
    • English
    • Chinese Mandarin
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
Access to property
  • Shuttle
    • SAPPORO CHITOSE APT Additional charge
    • CTS Additional charge
Well-being
  • Fitness GYM
    • On site

Our accommodation(s)

Mercure Sapporo offers 285 well-appointed rooms designed with French aspects in the heart of Sapporo's entertainment district Susukino. The Mercure offers relaxation in the busy city of Sapporo. Perfect for a leisure getaway or business travel, relax in European Style with local influences. All rooms are equipped with high-speed internet access, Simmons bedding and Mercure Brand Amenities making Mercure Sapporo your home away from home.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 205 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,126 reviews

TripAdvisor Rating 4.5/5

1,516 reviews

Overall, good stay

Customer review rating 3.5/5

Anonymous Business - 17/10/2021 Confirmed reviews ALL

I was a little disappointed that there was dust on the corners of the desk and window. Other than that, it was good.

We very much appreciate your comments regarding your stay at the Mercure Sapporo. Regarding the matter of problem, we are sorry that the room cleaning especially on the desk was not enough on your stay. Please allow us to express our sincerest apologies. I will share your comments with all of housekeeping staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Riku Ishikawa Front Team Leader Mercure Sapporo

Good central location

Customer review rating 4.0/5

S. Couples - 02/10/2021 Confirmed reviews ALL

We enjoyed the stay very much. The room was quiet and fitted out well. It was dark around the sofa. We suggest adding a standing light in that area. The room was quite cold. It was not possible to make it warmer. The aircon was off so the suggestion on the paper in the room to “turn off when the room is cold” didn’t really help. Having the toilet in a room with a separate door is a good feature. Reception area coffee service is excellent, extending it with another hour or so would be good. Some people may not even have checked in by 6pm. Breakfast was good in general. Coffee and Hokkaido milk were especially good. Much better than in most other hotels in Japan. We enjoyed the late check-out. Thank you.

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We apologize for the Air Conditioning in the rooms, our entire building including the tenants are run by a centrally controlled HVAC system which can only run the aircon. However, we have rental heater at the Reception. I sincerely apologize if the Receptionist did not announce this to you. I will share this with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services including housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Good view, well located

Customer review rating 4.5/5

Anonymous Friends - 13/05/2021 Confirmed reviews ALL

Super good night view. Staff are friendly and nice. Delicious breakfast!

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Mercure at north big city in Japan

Customer review rating 4.0/5

Chibanian Solo - 17/09/2020 Confirmed reviews ALL

・Mercure Sapporo is situated in Susukino downtown, easily access from/to busy streets and Sapporo station. ・Employees are polite, precisely reacts for customer's request.(c.f. any queries, issuing receipts, etc.) ・The room is comfortable and kept clean, however the light in the room is a little gloomy at evening. ・In breakfast, we have only Occidental/Japanese plate(due to COVID19 there was not buffet), but you can have some option and each of them are so yummy. ・Upgraded to the Deluxe room at that time, too large for single, but I enjoyed the superior relaxing time. "Iyayraykere"(Aynu itak, in English:Thank you so much)

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Manager Mercure Sapporo

Overall Nice Stay

Customer review rating 4.0/5

Nick Friends - 23/08/2020 Confirmed reviews ALL

The location of the hotel was convenient for our stay. The room cleanliness could be improved, especially following COVID-19. There was dust by the window and on the main desk which makes me wonder if this was sanitized or not. Also, the breakfast quality was quite disappointing. Sausages were cold and bacon was rock hard.

Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your some of experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback in regards to room cleanliness and breakfast are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Manager

Good Location, Great Staff

Customer review rating 4.5/5

Mark Families - 08/08/2020 Confirmed reviews ALL

The stay was wonderful and especially staff were great and helpful.

We cordially appreciate your comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Manager

Always wonderful

Customer review rating 5.0/5

Brooks Business - 27/03/2020 Confirmed reviews ALL

The rooms are exceptional. The service. Overall, Dean always makes my stay wonderful for he is a gracious Manager.

Dear Brooks S., It is always a pleasure welcoming you to the Mercure Sapporo. Thank you for taking the time to give us your kind and honest feedback, we have informed Dean of your comments and we are all looking forward to when you and your crew come visit again. We all here at the Mercure wish that you, your family and friends take care during these dire times. Yours sincerely, Bao.S Front Office Receptionist Mercure Sapporo

Mahalo!

Customer review rating 5.0/5

Folafolaga A. J. Business - 23/03/2020 Confirmed reviews ALL

I wanted to express my gratitude to your staff as always and especially to General Manager Dean Daniels. My name is J. A. and I’m with the Hawaiian Airlines crew. Dean wasn’t working the day I checked out but I wanted to thank you for accommodating me with my stay last week. In light of the current climate we all are dealing with and knowing that the travel, tourist, service, hospitality , and hotel industry are suffering, I appreciate your thought and generosity. Will miss you folks for the time being, but hope to see you as soon as this summer. Take care to you and your first class staff. Sincerely, J. A.

Dear Folafolaga A., Thank you for taking the time to provide us with your honest feedback. We have forwarded your message to our general manager and he will be pleased to hear that you have enjoyed your stay with us. We thank you for your support and we'll will miss you and the Hawaiian crew. We wish that you and your crew and your crew take care during this epidemic and we are looking forward to seeing you again in summer. Yours sincerely Bao. S Front Office Receptionist Mercure Sapporo

So comfortable

Customer review rating 5.0/5

David Business - 22/03/2020 Confirmed reviews ALL

Guest rooms clean with all the amenities of home . Staff very friendly and efficient. Manager Dean Daniels, very accommodating and professional

Dear Mr. David N., Thank you for taking the time to tell us about your experience at Mercure Sapporo. We have received your feedback and feel deeply obliged to you for your gracious praise and comments as always. It was truly our honor to read your great comments. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo again in the near future. Sincerely, Shihomi SAKAI Guest Experience Manager Mercure Sapporo

Great location and nice room

Customer review rating 5.0/5

Jo Couples - 21/03/2020 Confirmed reviews ALL

We enjoyed our stay in Sapporo and at this hotel. Nice clean rooms. Plenty of space. Quiet location but right in the heart of the city.

Dear Joanne Thank you so much for your fabulous review and we would love to see you again. Have a wonderful day and thank you for taking the time to share your experience. Sincerely, Yoda Front Desk Mercure Sapporo

quick response to email enquiry before arrival

Customer review rating 4.0/5

Esther Friends - 16/03/2020 Confirmed reviews ALL

Due to the outbreak of the coronavirus, the travel restrictions imposed were so confusing. I sent several emails to make enquiry of the situation about my booking in March 2020 and the announcement of the emergency state pronounced by the government official in Hokkaido. On each occasion, I received quick and clear response from the hotel. This was very helpful to me.

Dear Man Yee Esther H., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you again in the near future and our staff will be more than happy to assist you with any information they can provide. We hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Bao Sok Front Office Receptionist Mercure Sapporo

The location very suitable. Enjoyed the snow

Customer review rating 4.0/5

Mary R. Friends - 15/03/2020 Confirmed reviews ALL

The staff were very courteous and helpful. The daily room service most satisfactory. The breakfast buffet could have had more selection of breads for toasting.

Dear Patricia Margaret Mary r., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We apologize for the small selection of breads and will inform the Food and beverage department. We hope that your next stay will be as pleasant or even more so than your previous one. Yours sincerely, Bao Sok Front Office receptionist Mercure Sapporo

Great stay as usual

Customer review rating 5.0/5

Paul M. Business - 14/03/2020 Confirmed reviews ALL

Always a great stay at the Mercure Sapporo. Wonderful and attentive staff, great location and great rooms.

Dear Paul We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoda Front Desk Mercure Sapporo

look for next stay

Customer review rating 4.0/5

Jock W. Couples - 12/03/2020 Confirmed reviews ALL

very good for us it is not easy to check in with luggage and kids, coz going up to reception

Dear Chi Kong Thank you so much for your feedback we really appreciate you taking the time to share your experience of the Hotel. We look forward to welcoming you back in the future. Sincerely, Yoda Front Desk Mercure Sapporo

Great location with easy access to the subways. It is always a joy to see the wonderful staff who are friendly and very sincere in their hospitality to make sure we have a wonderful stay.

Customer review rating 4.5/5

Anonymous Families - 11/03/2020 Confirmed reviews ALL

The Mercure Sapporo is our favorite vacation spot. We love the convenience of the hotel and all it has to offer. The rooms are small but spacious enough, with the lovely decor and we love the view. The breakfast buffet is our highlight of our stay with the delicious variety of foods. The hotel Manager and his staff are all very welcoming and so accommodating.

Dear Craig We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoda Front Desk Mercure Sapporo

Location location

TripAdvisor rating 5.0/5

thecadiz 10/02/2020 TripAdvisor review

Mercure Hotel Sapporo is perfectly located at the center (Susukino the entertainment district), near where the ice sculptures are, train station is closeby, restaurants are just around the area, its just perfect. The rooms are very spacious, the bed is comfortable and Thank you very much 'housekeeping' for keeping the room very clean! The staff - they are courteous and very helpful. I will definitely stay again in Mercure Sapporo.

Dear thecadiz Thank you for choosing to stay at Mercure Sapporo and for your warmest review to us! We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. We are sure that our team love to read this Thank you again and we look forward to welcoming you back to Mercure Sapporo in the very near future Sincerely, Yoda Front Desk Mercure Sapporo

Location very strategic.

TripAdvisor rating 4.0/5

ERWIN M Family - 14/01/2020 TripAdvisor review

Overall everything ok. I stayed 2 times. 30-31 dec. And back again at 6-9jan. When check in for the second time, i asked the lady to check my jacket that i left behind. She said nothing left. But i am sure that i left it. So after check in and go to the room. I come back to receptionist and asked different lady. She was so helpfull and very kind. She checked and found it. Her name Akina Ikuma. Great applause to her work.

Dear ERWIN M We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that one of our staff service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Good location

TripAdvisor rating 4.0/5

mandyho128 Family - 08/01/2020 TripAdvisor review

Suggest do online check in. It will speed up the check in process by a lot. They provide a phone for internet and GPS. However only for half hour free but it is better than nothing. Clean bathroom which I like.

Dear mandyho128 Thank you for staying with Mercure Sapporo and your great feedback. We are very happy to hear that you enjoyed our free smartphone in the room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Winter in Sapporo

TripAdvisor rating 4.0/5

HTLim5 Family - 25/12/2019 TripAdvisor review

This is the only hotel that has 4 sets of towels ready for our family upon check in. However the downside is the timing to claim the welcome drinks that doesn’t make sense to us. There is a time limit from 2.30pm -5.30pm to claim the welcome drinks so if you missed claiming the drinks on the day you check in due to late arrival, those vouchers are as good as none because the time allowed to claim the drinks is the time where you’ll be out for sightseeing.

Dear HTLim5 Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your some of experience did not meet your expectations. In regards to welcome drink, we usually provide a little more time except Sunday. Although some bottles of drink are provided at reception instead of drink voucher, we are sincerely sorry that welcome drink time had shorter due to consecutive private booking last week. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

Worth the money

TripAdvisor rating 5.0/5

Passenger807632 Family - 10/12/2019 TripAdvisor review

The room is spacious for 2 adults 2 kids (age 12 & 13). The sofa can move to the window and window can open slightly. My child love the feel as the wind blow in and lay on his bed watch snowing. The price was reasonable come with breakfast for 4pax. Breakfast spread was food. Subway is nearby, eatery and a lot shopping within walking distance. Front counter staff provided good services and can speak English.I will back to this hotel again

Dear Passenger807632 Thank you for staying at the Mercure Sapporo. Your perfect rating and great comments are very much appreciated. We are very happy to hear that you really enjoyed our hotel with your child. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

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