Mercure Sapporo 4 stars

TripAdvisor rating 4.5/5 1,479 reviews
Mercure Sapporo
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+ 22 Services
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Hotel extras

  • Web corner and free wifi in the entire hotel

  • In central Sapporo with easy access to Susukino and shopping areas.

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SAPPORO CHITOSE APTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage (Nearby)
  • Golf
  • Other sports activities
  • Skiing
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sapporo

2-4 Minami 4-jo
Nishi 2-chome Chuo-ku
064 0804
sapporo
japan

Tel: +81115131100

Fax: (+81)11/5137575

Contact email

Check-in from 14h00

Check out up to 11h00

  • SUBWAY NAMBOKU LINE :   Touhou Line Hosui Susukino

  • EKIMAE-DORI :  

  • SAPPORO CITY TRAM :   Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS :43.055595, 141.355682

Our accommodations

Standard Queen-1 queen-size bed-Non Smoking

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room, 2 Zip-beds

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin-2 single beds-Non Smoking

  • Max. number of persons: 4
  • Area: From 25sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Queen, 1 queen-size bed-Non Smoking

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

PrivilegeTwin, 2 single beds-Non Smoking

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room - 2 single beds + 1 Sofa bed - Non-smoking

  • Max. number of persons: 5
  • Area: From 28

Superior Triple, 3 single beds, Non Smoking

  • Max. number of persons: 5
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Twin - 2 single beds - Non-Smoking

  • Max. number of persons: 6
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

BORDEAUX

Type of cuisine: French

Bordeaux Restaurant offers delicious French dishes at an affordable price. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CEPAGE

Photo non contractuelle / Strictly non binding

The Le Cepage bar invites you to relax in French style with a select range of wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 205

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,471 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,479 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Family friendly in a great location

Customer review rating 4.4/5

Chris Families - 16/01/2020 Confirmed reviews ALL

Great customer service, good for families and good sized rooms close to great restaurants and shopping. Only issue was uncomfortable pillows! Hard as a rock

Dear Christopher Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Yoda Front Desk Mercure Sapporo

Good location

Customer review rating 4.4/5

Emily Friends - 15/01/2020 Confirmed reviews ALL

Located in a convenient location, we could access nearby shopping areas and restaurants within walking distance. It seems the hotel is pretty understaff as there are often guests queuing for check-in, enquiries and luggage arrangement.

Dear Ms. Yi Emily Wai H., Thank you for taking the time to tell us about your experience at the Mercure Sapporo. We are sincerely sorry for any inconvenience due to lack of staff. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Location very strategic.

TripAdvisor rating 4.5/5

ERWIN M Family - 14/01/2020 TripAdvisor review

Overall everything ok. I stayed 2 times. 30-31 dec. And back again at 6-9jan. When check in for the second time, i asked the lady to check my jacket that i left behind. She said nothing left. But i am sure that i left it. So after check in and go to the room. I come back to receptionist and asked different lady. She was so helpfull and very kind. She checked and found it. Her name Akina Ikuma. Great applause to her work.

Dear ERWIN M We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that one of our staff service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo
Customer review rating 4.4/5

John O. Solo - 13/01/2020 Confirmed reviews ALL

Very brief, but nice stay. I thought the staff was excellent, especially the woman who checked me in on Jan 9 and the staff person who found a leather goods store for me on Jan 10. I wish I remembered her name, but she was working on the morning of Jan 10 and deserves recognition. My only negative is that the bartenders were not too attentive. Overall, it was a great stay.

Dear John Thank you for choosing to stay at Mercure Sapporo and for your warmest review to us! We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comment with our team. We are sure that our team love to read this. Thank you again for taking the time to share your experience and I hope that we may have the opportunity to better serve you in the near future. Sincerely, Yoda Front Desk Mercure Sapporo

A convenient hotel

Customer review rating 4.4/5

Kwok K. M. Families - 13/01/2020 Confirmed reviews ALL

Nice hotel and good service. But without a bottle of water supply to customers.

Dear Kwai Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Yoda Front Desk Mercure Sapporo

Overall good though room not soundproof

Customer review rating 4.4/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

My husband and I enjoyed our stay at Mercure Sapporo generally - the room was quite clean and the gym was well equipped. Only gripe was the room was not soundproof and the aircon kept making a sound every few minutes, affecting our sleep.

Dear Sze Hong Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. On the other hand, we apologize about for your disappointments. Your comments have been taken on board as we continue to improve our services and facilities. Thank you again for taking your time to share your experience, and we hope to see you again in your next arrival. Sincerely, Yoda Front Desk Mercure Sapporo

friendly and supportive front officer

Customer review rating 4.4/5

Ornrarat U. Families - 13/01/2020 Confirmed reviews ALL

Our kids (tow boys) had a high fever at Sunday night 29th Dec 2019. We were trying to find a hospital that open at night. We called to one hospital recommended by front staff but that hospital has no specialist for kids. However, we received an emergency call center number from such hospital. My husband went down to front office and asked front staff to call to given number. Finally, we got an address of night hospital which also open for sick kids. We really appreciated the assistance given by hotel front staff. Unfortunately we did not remember the name so we would like to take this opportunity to pass our sincere thank you to hotel front office team. Many thanks!

Dear Ornrarat We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Yoda Front Desk Mercure Sapporo

good place and service

Customer review rating 4.4/5

Kongkiat S. Families - 13/01/2020 Confirmed reviews ALL

The staff is warm welcome and gooservice.

Dear Kongkiat Thank you so much for your fabulous review and we would love to see you again. Have a wonderful day and thank you for taking the time to share your experience. Sincerely, Yoda Front Desk Mercure Sapporo
Customer review rating 4.4/5

W..h Families - 12/01/2020 Confirmed reviews ALL

overall was enjoyable...just one point i noticed fir the male staff on the reception when i checked in talk too fast...may he is in a hurry or something...

Dear Hendrawan Iskandar, We cordially appreciate your constant loyalty to Accor Hotels and your comments regarding your stay with us. It is always a pleasure to receive positive feedback; though we believe there must be room for improvement of our hospitality and facility. I am sure that your comment will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Always excellent & attentive service

Customer review rating 4.4/5

Anonymous Business - 11/01/2020 Confirmed reviews ALL

All hotel staff are so pleasant...always with a smile greeting me & willing to assist with any questions I may have. The hotel is very clean, the food offered in the dining room is excellent! Love the gym! Met the GM & assistant GM & they are equally very pleasant, easy to talk to & accommodating. Very excellent role models for their employees.

Dear Gale What can we say but thank you so much for your feedback. We are certainly happy to hear that everything was perfect with your stay and we hope you had a wonderful time in Sapporo. We hope to see you again in the future and thank you for sharing your experience. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Kind reception and warm experience

Customer review rating 4.4/5

H. T. H. Families - 10/01/2020 Confirmed reviews ALL

The reception provided room upgrade to 15 floors and free minibar for 3 consecutive nights. Appreciated.

Dear Tsung h. We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

friendly staff comfortable stay

Customer review rating 4.4/5

Alan Families - 08/01/2020 Confirmed reviews ALL

Really Friendly staff and beyond our expectations in customer's services

Dear Alan Thank you for choosing to stay at Mercure Sapporo and for your warmest review to us! We are more than pleased to hear that our service could meet your expectation, Thank you again for taking the time to share your experience and I hope that we may have the opportunity to better serve you in the near future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Very nice hotel nn perfect location

Customer review rating 4.4/5

Beny C. Families - 08/01/2020 Confirmed reviews ALL

Checkd in for six Nights, totally enjoyed the breakfast, the location, we got a quad room and ut was just right, happy that we can open the windows in the room, wished that the tv had english channels, the location is perfect even near to the cathedral guardian angels

Dear Beny Thank you so much for your fabulous review and we would love to see you again. Have a wonderful day and thank you for taking the time to share your experience. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Sapporo experience with mercure

Customer review rating 4.4/5

Hokkaido T. Families - 08/01/2020 Confirmed reviews ALL

The experience was overall was satisfactory albeit some room of improvement - breakfast large choice and tasty food however starting time may be improved and start at 6:30 - concierge, it is a pity there is none

Dear kieu hanh Thank you for taking time to send us the valued feedback regarding your recent stay here at Mecure Sapporo. Thank you for highlighting the areas we can improve your comments are well received. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Good location

TripAdvisor rating 4.5/5

mandyho128 Family - 08/01/2020 TripAdvisor review

Suggest do online check in. It will speed up the check in process by a lot. They provide a phone for internet and GPS. However only for half hour free but it is better than nothing. Clean bathroom which I like.

Dear mandyho128 Thank you for staying with Mercure Sapporo and your great feedback. We are very happy to hear that you enjoyed our free smartphone in the room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Guest Experience Supervisor Mercure Sapporo

A well located comfortable accommodation

Customer review rating 4.4/5

Janice C. Families - 06/01/2020 Confirmed reviews ALL

The rooms were well fitted out and the inclusion of the guest phone helped a lot as we navigated and toured around Sapporo. The shuttle-bus to the train station was used a couple of times; but could be more frequent or a bigger size to cater for peak AM periods

Dear Ms. Janice C., We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that you enjoyed free smartphone in our rooms. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

It is ok hotel in the center of Sapporo downtown with perfect surroundings.

Customer review rating 4.4/5

Andre Families - 05/01/2020 Confirmed reviews ALL

There was no potter. We were the group of 19 people bring our 40 lugguages hardly to the front desk located on 3rd floor. Nobody help us. We have babies in our trip. And this makes harder. Check in was hard and took so long because of only 2 front desk were helping. And there were many groups to check in. We need to wait around half hour. Design was old. Breakfast was ok. Bed was bad. Quality of sleep was bad. But the Location is Very Prime. Thanks so much.

Dear Mr. Andre S., Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies in regards to making you wait for a while. We appreciate if you could understand that we don't have porter department. As this reason, we usually rent luggage trolley for our guest. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo
Customer review rating 4.4/5

Julie A. Families - 04/01/2020 Confirmed reviews ALL

It was almost perfect except for the lack of service personnel to help with the luggages and their breakfast selection everyday is the same. Otherwise, the room, location, cleanliness is perfect.

Dear Julie, We cordially appreciate your very detailed comments and helpful suggestion regarding your stay at the Mercure Sapporo. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to share your comment with our team when we review our hospitality programmes. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Loved our stay here, highly recommend.

Customer review rating 4.4/5

C. :. Families - 04/01/2020 Confirmed reviews ALL

We thoroughly enjoyed staying at Mercure Sapporo, the staff went above & beyond to assist us with any bookings or option to explore the city & ski resorts ! Staff also spoke really good english. The accommodation was spacious in a standard room size, & extremely clean. the daily room cleaners were exceptional. Loved the onsite gym, & morning buffet Thank you for our stay! We will be back :.

Dear Amanda, We cordially appreciate your kind and very detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you at Mercure Sapporo soon again and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Welcomed, enjoyable and relaxed .... not in a hurry.

Customer review rating 4.4/5

Craig K. Couples - 04/01/2020 Confirmed reviews ALL

Welcomed and very comfortable. Friendly staff was always there to help or answer questions.

Dear Craig, We cordially appreciate your constant loyalty to Mercure Sapporo and kindest comments regarding your stay with us. We are more than pleased to hear that our service could meet your expectation, and we will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo again and hope your next visit will be as pleasant as the previous one. Yours Sincerely & Mahalo, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo
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