Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,491 reviews

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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

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Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,491 reviews

Customer review rating 4.5/5

Stephanie G. Families - Confirmed reviews ALL

Very comfortable, friendly helpful staff, good location

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 4.0/5

Cho G. Solo - Confirmed reviews ALL

My Free travel was very nice~thank you so much

Thank you for taking the time to tell us about your experience at Mercure Sapporo. It is always a pleasure to receive positive feedback from our greatly appreciated guests. I will be more than happy to share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we continuously try to improve the quality of our services. We look forward to seeing you soon in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 2.0/5

Tattiya R. Friends - Confirmed reviews ALL

Review of My Stay at Mercure Sapporo My stay at Mercure Sapporo was unfortunately not a pleasant experience for several reasons. 1. Difficult Check-in and Parking Experience On the day I arrived, the check-in process was inconvenient as the reception is located on the third floor. I drove to the hotel, and there was no proper drop-off area available. I tried to park according to the hotel’s signage at the parking facility behind the hotel. However, when I arrived, the parking staff (who are contracted with the hotel) were very rude and told me that parking was only available for overnight stays, then dismissed me without offering any assistance. This was not a welcoming first impression. 2. Elevator Congestion and Tour Group Management On my arrival day, there were large tour groups staying at the hotel. It was very difficult to use the elevator to reach the third-floor reception because of the crowd, and there were no hotel staff present on the ground floor to help manage the situation. My concern is not about the number of tourists, but rather the behavior of the tour company staff. They were shouting loudly to organize their groups, arranging luggage, and announcing schedules in the lobby area. This made independent guests feel uncomfortable and overwhelmed by the chaotic environment. 3. Housekeeping Policy I did not like the hotel’s housekeeping policy. I stayed for four nights, but full cleaning service was only provided on the third night. On the other days, there was only minimal service such as trash removal and towel replacement. This was disappointing and did not meet my expectations. 4. Uncomfortable Pillows The two pillows provided were either extremely soft and flat or very firm and hard. Neither option was comfortable, and I experienced neck pain as a result. There was no pillow that provided a balanced level of comfort. 5. Breakfast Experience I tried to avoid peak breakfast hours to minimize interaction with tour groups. However, even when I went later in the morning, I still encountered the same issue. Again, the problem was not the tourists themselves, but the hotel’s management. Tour company staff were loudly shouting announcements and giving departure instructions in the middle of the dining area. This created a disruptive and uncomfortable atmosphere for other guests who were simply trying to enjoy a peaceful breakfast. It was very inconvenient and unpleasant to start the day in such an environment. Overall, my experience was disappointing due to the lack of organization and consideration for independent travelers.

Thank you very much for choosing to stay at Mercure Sapporo. We sincerely apologize for the inconveniences you experienced during your stay, and we deeply regret that we were unable to meet your expectations. First, regarding the elevator transfer, we would like to explain that due to the structural limitations of the building, including the tenant spaces, we have a system in place to ensure security within the hotel and the safety of our guests. While we understand this may have caused some inconvenience, we kindly ask for your understanding regarding these structural limitations and the safety measures in place. Regarding the parking at our partner facility, we are sorry for the inconvenience you encountered. Although the parking staff are not our own employees, we will report the issue to the management of the partner parking facility and work to improve their service. As for the elevator congestion and tour groups, we sincerely apologize for the discomfort caused by the noise and crowding. In recent years, many guests from various countries have been visiting Hokkaido, and while we welcome all guests, we understand how the noise and commotion may have caused discomfort. We strive to ensure that all guests, regardless of nationality, are treated with respect, and we will continue to work on improving the overall experience for everyone. We will also remind the tour company staff to manage the noise and crowding, and we will make every effort to minimize any disruptions for independent travelers. Regarding our housekeeping policy, Mercure Sapporo has implemented sustainable practices with a focus on environmental consideration. As part of this initiative, we conduct full cleaning services every fourth day. If you would prefer cleaning on a different day, please feel free to contact the front desk by the day before. We kindly ask for your understanding of this policy. Regarding the pillows, we provide two types: soft and firm. However, we also have additional options available for loan, including low-resilience and buckwheat pillows, depending on availability. Please feel free to request these at the front desk if needed. We apologize for not providing this information upfront. We are honored to receive your kind words regarding our staff's service. We will continue to work hard to ensure that our guests are satisfied with their experience. We will share your feedback with our team and use it to improve our services so that we can offer a more comfortable experience for our future guests. If you have any further feedback or suggestions, please do not hesitate to reach out to us. Once again, we thank you for your feedback and we apologize for the inconvenience caused during your stay. Sincerely, Riku Takahashi Front Office Manager Mercure Sapporo

Customer review rating 5.0/5

Prasit L. Families - Confirmed reviews ALL

Great location to connect with all place.

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are glad to hear you were able to get the chance to enjoy the surroundings of our hotel. Overall, I am happy to hear that you enjoyed a comfortable stay with us. Thank you again for taking your time to share your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 2.0/5

Eric S. Families - Confirmed reviews ALL

If this property was advertised as a 2 star property then I would say that it meets and/or exceeds expectations in certain areas. My problem lies with the fact that this place is advertised as a 4 star property when under no circumstances does it meet the service and amenities expectations that go along with a 4 star property. Some examples of why I believe this are as follows: First, the entrance and lobby both look like they are a bus station lobby, absolutely nothing luxurious or even nice about it. There are no valet, bell, or concierge staff (what a 4 star hotel has). Only front desk employees. Second, upon check-in, you are notified of the hotel's "eco cleaning" policy. Normally, I take no issue with this at any hotel, however, this is the first hotel at any star level that has added into its eco cleaning policy that the bed will not be made. Since the bedsheets are not removed for cleaning to accomplish this and it is simply a service accomplished by housekeeping, I fail to see how this hotel is being "eco" by failing to make a bed. Maybe "eco" in this instance actually means "economic" and the hotel simply doesn't want to provide the service or the staff to do what all other 4 star hotels do worldwide? Just my guess, but when confronted about this issue by other reviews I have seen, the hotel simply provides a canned response that they "appreciate your cooperation and understanding with our eco-friendly initiatives". This does not address the specific issue...just inserting a failure to provide a service that has absolutely nothing to do with being eco-friendly or not and leaving it at that is a failure on both the management and the Accor brand for allowing something so silly to happen. Your customers are not stupid and actually expect a well thought out response, not a dismissive statement. Other amenities that 4 star hotels offer that this one does not is room service or even a restaurant that stays open past lunch. Please, what exactly makes this property a 4 star property (assuming that Accor is using the 4 stars out of a total of 5 stars as their metric). If Accor is regarding this property as 4 stars out of an unheard of 10 star structure, then please accept my apologies for questioning the lack of services and amenities available at this properties. 4 out of 10 is spot on.

We are terribly sorry for the unpleasant experience during your stay here in Sapporo. At Mercure, we strive to provide superior service experience for every guest; therefore, your feedback is very important to us. We sincerely apologize that we did not meet your expectations on this occasion. While we believe that an explanation regarding our eco-cleaning policy was provided at the time of check-in, we regret that our explanation may not have been sufficiently clear. Please accept our sincere apologies for any confusion this may have caused. As noted in the eco-cleaning information provided in your room, regular housekeeping service can be arranged upon request if we are notified by midnight the day before. Should you stay with us again in the future, please do not hesitate to inform us, and we will be pleased to arrange full cleaning service for you. Please rest assured that we are taking appropriate measures to address this matter and to improve the clarity of our communication. We truly appreciate you sharing your concerns and hope that you will give us the opportunity to better serve you in the near future. Kind regards, Quality Assurance Team Mercure Sapporo

Other web-users rate our hotel

  • 1,534 reviews 9.7/10 Location
  • 1,262 reviews 8/10 Room
  • 1,057 reviews 8.6/10 Service
  • 15 reviews 8/10 WiFi
  • 449 reviews 6.6/10 Cleanliness
  • 412 reviews 8.3/10 Breakfast

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