Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,454 reviews

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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japan

Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

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Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Telephone
Fax +81 11-513-7575

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,454 reviews

TripAdvisor Rating  4.3/5  1,595 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Madelyn L. Solo - Confirmed reviews ALL

I was pleasantly surprised to have my room upgraded to a suite. The overall stay experience was nothing short of amazing. From my arrival to the in-house breakfast and during check-out, all the staff I've encountered were friendly, approachable yet professional. It's my first time staying at Mercure Sapporo but definitely not my last.

We are honored to receive your feedback and it was a pleasure welcoming you to the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Wei N. L. Business - Confirmed reviews ALL

Staff are friendly and polite, breakfast was nice

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Leymar C. Business - Confirmed reviews ALL

Location is spot on. Hotel staff are attentive and helpful. Rooms are clean and the amenities are well thought.

Thank you very much for your kind comments. We are delighted to hear that you were satisfied with our staff, and we look forward to welcoming you back to Mercure Sapporo in the near future. We are also pleased to know that you had the opportunity to enjoy the surroundings of our hotel. It is always a pleasure to receive positive feedback from our valued guests. I would be happy to share your comments with our team, as this feedback will certainly encourage all of our staff to continue improving the quality of our services. On behalf of the entire team, thank you very much for your compliments. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 5.0/5

Leonard T. Families - Confirmed reviews ALL

Good

We are honored to receive your feedback and it was a pleasure welcoming you to the Mercure Sapporo. The great reviews we receive from our customers are the best encouragement for our staff. We will continue to improve our services so that our customers will be satisfied. Once again, thank you for your feedback and we are looking forward to seeing you the future sometime soon. Sincerely, Quality Assurance Team Mercure Sapporo

Customer review rating 2.5/5

Sharifah M. Families - Confirmed reviews ALL

The hotel location is convenient. The room was just okay, nothing special but acceptable. However, our overall experience was not very pleasant. The staff were not very helpful when we arrived with a lot of luggage and young children, and we did not feel very welcomed. The service could definitely be improved, especially for families traveling with kids.

Thank you for staying with Mercure Sapporo and your valuable feedback. We appreciate if you could understand that we don't have porter department. As this reason, we usually rent luggage trolley for our guest instead of the bel service. We apologize for any incovenence this may have caused throughout your stay at the Mercure Sapporo. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

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Other web-users rate our hotel

  • 1,525 reviews 9.6/10 Location
  • 1,246 reviews 7.9/10 Room
  • 1,045 reviews 8.6/10 Service
  • 17 reviews 7.6/10 WiFi
  • 433 reviews 6.7/10 Cleanliness
  • 419 reviews 8.6/10 Breakfast

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