Mantra Castle Hill Sydney 4 stars

Customer review rating (ALL Rating) 3.0/5 274 reviews

Mantra Castle Hill Sydney - Image 1
Mantra Castle Hill Sydney - Image 2
Mantra Castle Hill Sydney - Image 3
Mantra Castle Hill Sydney - Image 4
8 GLADSTONE ROAD, 2154 CASTLE HILL, Australia

Description

Hotel extras

  • Near Norwest Business Park

  • All rooms with Smart TV's

  • Onsite self-service laundry facilities

  • Great value accommodation in the Hills area

  • Complimentary parking on-site

Our accommodation(s)

Book this hotel
Room 1

Studio

Apartment with 1 king bed

Photo out of - Apartment with 1 king bed

Refreshed Studio Apartment with 1 King Bed. Kitchenette, Tea and Coffee making Facilities, Bathroom with Shower, Smart TV, Safes in Room

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

One Bedroom with 1 King Bed

Photo out of - One Bedroom with 1 King Bed

Refreshed Apartment with 1 king bed, Full Kitchen and Laundry, Tea and Coffee making facilities, Bathroom with Bath Shower, Balcony and Smart TV. Safes, Lounge and Dining

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Apartment

One Bedroom With 1 Queen Bed

Photo out of - One Bedroom With 1 Queen Bed

Refreshed One Bedroom Apartment with 1 Queen Bed. Full Kitchen and Laundry, Tea and Coffee making Facilities, Bathroom with bath Shower, Balcony, Smart TV. Safes in Room Lounge and Dining.

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Apartment

Standard Accessible Room with 1 Queen Bed

Photo out of - Standard Accessible Room with 1 Queen Bed

Refreshed Accessible Apartment with 1 Queen bed, Full Kitchen and Laundry, 1 Ensuite, 1 Bathroom with bath shower, Balcony, Tea and Coffee, Safe, Smart TV, Lounge and Dining.

Max. number of persons
2
Area
From 35 m² / 376 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Apartment

2 Bedroom with 2 King Beds

Photo out of - 2 Bedroom with 2 King Beds

Refreshed Two Bedroom Apartment, Full Kitchen and Laundry, Balcony, Bathroom with Bath shower, Ensuite, Tea and Coffee facilities, Smart Tv, Safes, Lounge and Dining.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Apartment

3 Bedroom with 3 King Beds

Photo out of - 3 Bedroom with 3 King Beds

Refreshed & Spacious three-bedroom Apartment with 3 king Bedrooms, Full Kitchen and Laundry, Bathroom with Bath Shower, Ensuite, Balcony, Smart TV, Tea and Coffee facilities, Dining area, Lounge Area, Safe.

Max. number of persons
6
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

King size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mantra Castle Hill Sydney

8 GLADSTONE ROAD
2154 CASTLE HILL
Australia

GPS:-33.734055, 150.974946

Telephone
Fax +61 2 8201 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • 82 rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 82 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Pets

Pets not allowed

Catering

BBQ / Picnic Area

  • BBQ / Picnic Area

Family

Babysitting on request

  • Babysitting on request

Well-being

Gymnasium

  • On site
  • On site
  • Private
  • 51 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 1.8 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 3,7 kVA

Security

  • Video surveillance in parking
  • Patrolled parking

Fitness center

Photo out of - Fitness center

Gymnasium

Gymnasium

Gymnasium

Location

  • On site

Gymnasium

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.0/5  274 reviews

Customer review rating 4.5/5

David C. Business - Confirmed reviews ALL

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Dennis F. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Melinda M. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Wendy B. Families - Confirmed reviews ALL

Greetings Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Castle Hill

Customer review rating 3.5/5

Grant D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Dennis F. Solo - Confirmed reviews ALL

Number one

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Melinda M. Solo - Confirmed reviews ALL

Lovely staff. The room has been through an update. Freshly painted walls, nice furniture. I stayed in a smaller room. It was basic, but suitable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Wendy B. Families - Confirmed reviews ALL

Staff great. Carparking easy. Room comfortable

Greetings Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Castle Hill

Customer review rating 3.5/5

Grant D. Couples - Confirmed reviews ALL

Top floor with every need; large fridge washing machine and dryer with a good size balcony

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.5/5

Adam C. Business - Confirmed reviews ALL

I missed a call at 6:25pm, with a voicemail telling me reception closes at 7pm. There was no indication prior that reception wouldn't be open - which wan't a problem, just a minor inconvenience. Location is terrible, not that you can do much about that but driving in at night via a closed industrial complex with very little signage for reassurance that you are on the right track feels sketchy as. When I eventually arrived I had to call to get a code for the lock box and was instructed how to get access to the locked car park - again, a minor inconvenience. Got the key, scanned the QR code, booked parking, gate wouldn't open... Another call to after-hours help to eventually have someone come down and open the gate. Room was fine - to the level one expects from Mantra, clean and well appointed. On leaving the following morning, again before reception was open, I dropped my card in the box and headed to my car. Drive to locked car park gate to see a card scanner on the wall and another box to put the card in after using it to exit. Another call to after-hours help to get the gate open, to be told in fact I don't need the card, just drive up to the gate. So, besides the gate failing to open on arrival for whatever reason, I am chalking this one up to communication, no info to forewarn that reception wont be open, no sign to say "don't put your card in this box if you need to get out of the car park", no sign to say "you don't need to swipe a card here, just drive to the gate" and a lot of minor inconveniences adding up to a frustrating stay.

Greetings, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mantra Castle Hill

Customer review rating 1.0/5

Lee L. Business - Confirmed reviews ALL

A very uncomfortable stay unfortunately. Surfaces were dirty, the shower screen was broken and there was no mattress protector on the bed.

Greetings, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the condition of your room. Dirty surfaces, a broken shower screen and missing mattress protection are unacceptable, and we understand how uncomfortable this made your stay. We’re also sorry that no one was available at reception when you arrived and that your mobile call went unanswered. We’ll review our cleaning and room-inspection standards, maintenance follow-up and late-arrival contact procedures with the team. Thank you for recognizing the receptionist who assisted you at check-out. We’ll pass along your kind words. Thank you Mantra Castle Hill Team

Customer review rating 4.0/5

Jeffery H. Solo - Confirmed reviews ALL

The lady Joe at the front desk was very helpful at all times and was a credit to herself and the Company

Greetings Thank you for your kind feedback and for recommending us. We’re delighted Joe made your booking and stay so enjoyable. We’ll be sure to share your lovely comments with her. We’re sorry the afternoon sun affected your sleep. Thank you for pointing out the curtain length—we’ll have the team review this and look at how we can improve the room’s light coverage. We appreciate you choosing to stay with us and hope to welcome you back again. Kind regards, The Management Team

Customer review rating 2.0/5

Stephen H. Business - Confirmed reviews ALL

See come in above

Greetings, Thank you for sharing your feedback. Please accept our sincere apologies for the disruption to your business stay. We’re sorry the gym closure wasn’t clearly communicated before your arrival, and that the condition of the property fell short of expectations. Most importantly, we apologise that the car park gate failed to open and delayed you for work. We understand how frustrating and stressful this must have been. We’re investigating the gate issue and reviewing our procedures to help prevent this from happening again. We also regret that the Wi-Fi access did not meet your needs. Your comments have been shared with the relevant teams so we can address these concerns and improve our communication about facilities affected by renovations. We hope to welcome you again soon so we can provide a much better experience and thank you once again for your feedback Kind regards, Mantra Castle Hill Team

Customer review rating 1.5/5

Geoffrey B. Business - Confirmed reviews ALL

Hard to find, dodgy parking outside, low water pressure, no bedside lamp.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 1.0/5

Julie A. M. Business - Confirmed reviews ALL

Worst bed I have ever slept in, dirty carpet, bathroom too small, terrible location.

Dear Valued Guest We’re sorry your stay fell short of expectations. We regret that the bed, carpet, bathroom, and location made your visit uncomfortable. Thank you for sharing your feedback—we’ll pass your comments along to the relevant teams as we look for ways to improve. Sincerely, Mantra Castle Hill Team

Customer review rating 4.5/5

Sia K. Business - Confirmed reviews ALL

Simple, accommodating, clean and convenient location.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Comfortable Stay

Customer review rating 4.5/5

Jen Solo - Confirmed reviews ALL

Perfect for what she wanted

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.0/5

Antonella M. Business - Confirmed reviews ALL

Wrong check in date, wouldn't except my payment. Air conditioning not working, light in kitchen very dim. No trades people on site to fix anything. Terrible location for a Hotel. Too noisey.

Customer review rating 5.0/5

Ncis T. S. G. B. Business - Confirmed reviews ALL

Very pleasant

Customer review rating 3.0/5

Antonella M. Business - Confirmed reviews ALL

The lift is very slow and is not enough to service all apartments and housekeeping. Noisey early mornings and afternoons due to industrial area. Bed is too low and not comfortable, needs refurbishment.

Customer review rating 4.5/5

Frank A. Business - Confirmed reviews ALL

Good facility

Customer review rating 4.0/5

Alison P. Business - Confirmed reviews ALL

We had initial concerns after we had made our reservations as we then discovered a number of dire reviews online listing various complaints. Fortunately we stuck with our plans and had a satisfactory stay. The staff were very friendly and helpful. The carpark was easily accessed. The bed was comfortable. There were some obvious signs of “wear & tear”, primarily with the condition of the curtains and scant kitchen accessories, but overall considering the rate paid we were ok with overall situation. Admittedly the site requires accepting you are virtually surrounded by an industrial estate but an advantage is reduced through traffic. If you have the time to explore the nearby wholesale confectionery outlet and/or the Pine’s Tea & Coffee establishment you might even discover some discounted bits and pieces. It’s not a picturesque Mantra but for us it provided basic and adequate accommodation in an area we needed to be in to attend a weekend conference. Luxury - No. Tolerable, in our case, Yes.

Customer review rating 4.0/5

Catherine T. Couples - Confirmed reviews ALL

Comfortable stay, lots of room, liked the kitchen and washing facilities. However, I did tick 'no housekeeping' on the form but there was evidence that housekeeping had been in.

Customer review rating 4.0/5

Maryanne M. Solo - Confirmed reviews ALL

I was worried because I read the reviews but they were unfounded. The room was clean and tidy. Staff at front desk were congenial.

Other web-users rate our hotel

  • 157 reviews 6.5/10 Location
  • 435 reviews 3.6/10 Room
  • 228 reviews 7.2/10 Service
  • 12 reviews 1.7/10 WiFi
  • 264 reviews 1.9/10 Cleanliness
  • 206 reviews 2.9/10 Comfort
  • 164 reviews 2/10 Amenities
  • 77 reviews 3.7/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Castle Hill Hotels