ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,036 reviews

ibis Sydney Thornleigh - Image 1
ibis Sydney Thornleigh - Image 2
ibis Sydney Thornleigh - Image 3
ibis Sydney Thornleigh - Image 4

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,036 reviews

Customer review rating 5.0/5

Damon S. Couples - Confirmed reviews ALL

Dear Damon, Thank you for taking the time to share your wonderful feedback following your stay at ibis Sydney Thornleigh. We’re delighted to hear that you found your stay affordable, clean and comfortable, and especially enjoyed our beds and pillows. It’s also fantastic to know that you had a positive experience with our team and throughout your arrival and departure. We appreciate your honest comment regarding the hotel being a little outdated. Your feedback is valuable to us and will be shared with our team as we continue to look for ways to improve our property and guest experience. Thank you again for your 100/100 rating and for recommending us. We look forward to welcoming you back to ibis Sydney Thornleigh on your next visit. Kind regards, The ibis Sydney Thornleigh Team

Customer review rating 3.5/5

Paul J. Solo - Confirmed reviews ALL

Dear Paul, Thank you for taking the time to provide such detailed feedback following your stay with us. While we’re pleased to hear that you found the room comfortable and our team lovely, we are very sorry that several aspects of your experience fell short of the standards we expect. In particular, we sincerely apologise for the cleanliness issues you encountered in your room. Finding hair and other residue in the bathroom, as well as concerns regarding the condition of the pillows, is certainly not acceptable. We take your comments very seriously and will be reviewing our housekeeping procedures with the team to ensure rooms are thoroughly cleaned and checked before every guest arrival. We are equally concerned by your comments regarding breakfast, particularly the temperature and handling of food and your observations about tableware. Food safety and hygiene are extremely important to us, and we will be addressing your feedback with our food and beverage team to reinforce the correct hygiene and service procedures. We also appreciate your comments regarding breakfast times, Wi-Fi speed and communication around housekeeping. Feedback such as yours helps us identify where improvements are needed. We’re sorry that your overall experience did not reflect the standard we aim to provide, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience on a future stay. Kind regards, The ibis Sydney Thornleigh Team

Customer review rating 4.0/5

Tim B. Business - Confirmed reviews ALL

Dear Tim, Thank you for taking the time to share your feedback and, in particular, for your continued loyalty to ibis Sydney Thornleigh. We truly appreciate you choosing to stay with us so many times. I’m sorry to hear that your most recent arrival and check-in did not reflect the warm and welcoming service you have come to expect from our team. We appreciate you bringing this to our attention. Your comments regarding the reception experience being brusque and curt have been shared with the team, as providing a friendly and welcoming arrival is an important part of the experience we aim to deliver to every guest. It is pleasing to hear that the rest of your stay was consistent with your previous visits, and we also appreciate your positive feedback regarding your departure experience. We have noted your comments regarding Wi-Fi speed and our sustainability efforts as areas where we can continue to improve. Thank you again for your honest feedback and for your continued support as an ALL – Accor Live Limitless Platinum member. We look forward to welcoming you back and providing the warm, friendly service you have experienced with us in the past. Kind regards, ibis Sydney Thornleigh

Customer review rating 5.0/5

Lloyd R. Solo - Confirmed reviews ALL

Dear Lloyd, Thank you for your fantastic feedback and for your continued support. We're delighted to hear we met or exceeded your expectations once again and that our friendly and helpful team made your stay enjoyable. We truly appreciate your loyalty and look forward to welcoming you back on your next visit. Kind regards, The Management Team ibis Sydney Thornleigh

Customer review rating 2.0/5

Sophie P. Business - Confirmed reviews ALL

Dear Sophie, Thank you for taking the time to share your feedback. We're sorry to hear about the long wait for your meal and that you weren't advised of the delay when ordering. We understand how frustrating this would have been and appreciate your suggestion, which has been shared with our team. We're also sorry that the WiFi, room amenities, and overall accommodation did not meet your expectations. Your feedback will help us improve these areas. Thank you again for your comments. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, The Management Team ibis Sydney Thornleigh

Other web-users rate our hotel

  • 412 reviews 9/10 Location
  • 815 reviews 6.4/10 Room
  • 716 reviews 8.8/10 Service
  • 7 reviews 5.6/10 WiFi
  • 435 reviews 5.5/10 Cleanliness
  • 151 reviews 8/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Sydney Hotels