ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 984 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  984 reviews

TripAdvisor Rating  3.8/5  600 reviews

Avoid this hotel! They damaged my property and ignored me.

TripAdvisor rating 1.0/5

Cruiser46010106179 TripAdvisor review

Extremely disappointed with the lack of professionalism. My room (202) was flooded during building cleaning because the hotel forgot to notify me to clear the window area. My expensive electronics were severely water-damaged. ​It’s been nearly two weeks since I filed a claim, and I haven't heard a single word from the manager. They are ignoring their liability under Australian Consumer Law. ​A hotel that doesn't care about its guests' property or even reply to urgent emails is not worth your money. Look elsewhere!

Customer review rating 2.0/5

Malathi S. Couples - Confirmed reviews ALL

We are Accor+ Gold members, AVC Traveller members, ALL+ Accor Explorer members. We have stayed in this place on many occasions simply because it is well located. We know it is Ibis, lower end of the food chain in Accor so our expectations are low to start with. But this time our experience was pathetic. The building has only one set of lifts (don't know whether it is even legal) it has not been working for more than 2 days according to the front office staff (only positive thing in this place). We had to walk up 4 floors (two retired seniors 71 & 67 years ). We do expect lifts to break down but single point of failure Accor should have maintained crews fix it within a day. When we booked the place the lifts were already broken down but there was NO warding in booking system. Had we had known this we would have booked another place. Accor talks big about plethora of membership and collect good money on membership fee but delivering service is zulch.

Customer review rating 4.5/5

Paul D. Families - Confirmed reviews ALL

This an older hotel that could do with some TLC but the the rooms even if they look somewhat tired are all well cleaned and maintained. The staff seem very well trained and are extremely efficient and helpful as a result of a good management. Stay here if you want to be near transport or need to be near The San Hospital

Dear Mr. D., Thank you very much for taking the time to share such detailed and constructive feedback following your extended stay with us. We truly appreciate your honest comments regarding the age of the hotel, and we are grateful that you also highlighted the cleanliness and maintenance of our rooms. Your observations are valuable and help inform our ongoing improvement plans. It is especially rewarding to read your kind words about our team. Knowing that every staff member contributed positively to your experience over your 10-day stay is a tremendous compliment and a real credit to their dedication and professionalism. Feedback like yours is very motivating for both our team and management. We are also pleased that our location proved convenient for your needs, particularly with easy access to transport and The San Hospital. Thank you for your loyalty as an ALL Silver member and for your strong recommendation of both our hotel and the Accor loyalty programme. It was a pleasure having you stay with us, and we sincerely hope to welcome you back again in the future. Warm regards, Ibis Thornleigh

Customer review rating 2.0/5

Jeff W. Couples - Confirmed reviews ALL

The lifts were not working. The room was very tired and needs upgrading or refreshing. We opened the window and the opening was very dirty. The bed seemed to sag into the middle.

Thank you for taking the time to share your feedback with us. We are very sorry to learn that your stay did not meet your expectations and that several aspects of your experience were disappointing. Please accept our sincere apologies for the inconvenience caused by the lifts not being operational during your visit. We understand how frustrating this can be, especially when traveling as a couple and expecting comfort and ease of movement within the hotel. We are also concerned by your comments regarding the condition of the room, including the cleanliness of the window opening and the comfort of the bed. This is certainly not the standard we strive to maintain, and your feedback has been shared with both our housekeeping and maintenance teams for immediate review and corrective action. Additionally, your comments regarding the need for room refurbishment are noted and will be considered as part of our ongoing improvement plans. While we are pleased that your booking experience via the ALL Accor App was satisfactory, we regret that the overall stay did not reflect the quality you should expect from us. Thank you again for bringing these matters to our attention. We truly value guest feedback as it helps us improve, and we hope you might consider giving us another opportunity in the future to provide a much more positive experience. Kind regards, Ibis Thornleigh

Customer review rating 4.0/5

Chun S. W. Families - Confirmed reviews ALL

good location. Staff are friendly. but beds and pillows are too soft. not good for back and neck.

Dear Guest, Thank you for your feedback. We are pleased to hear that you found our location convenient and our staff friendly. We appreciate your comments regarding the bed and pillow comfort, as we continually strive to enhance our guests' experience. Best regards, ibis Sydney Thornleigh

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Other web-users rate our hotel

  • 411 reviews 8.5/10 Location
  • 809 reviews 6.3/10 Room
  • 705 reviews 8.7/10 Service
  • 10 reviews 8.1/10 WiFi
  • 427 reviews 5.3/10 Cleanliness
  • 164 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.