ibis Sydney Thornleigh Hotel 3.5 stars

My husband and I stayed for one night only last week at this hotel. Staff were most welcoming and friendly at check-in, during the stay and also at check-out.

Great location, well priced and lovely staff !

Dictatorial check in, given room on 3rd floor, elevator not working, no assistance with luggage up stairs, toilet seat lid detached from toilet, previous guest food and milk left in fridge, bench cracked, dead bugs on window sill. See pics.

Comfortable bed. Friendly staff at check in and check out. Accommodated my late check in request after midnight.

Staff are always friendly and professional. Rooms are always clean. Menue is basic but the food is always tasty and well presented

Rooms had mould in the corner, peeling paint and dripping water in the inside.

We arrived in the early hours of the morning due to last minute travel requirements and were met by a woman who we had spoken with earlier about our stay. The room was clean and comfortable. The only issue that I have is that I paid for breakfast for both of us and was told by the rather rude man on duty that we had not paid for breakfast (we definitely had) and he was also rude upon our departure.

We are always taken care of. Room is comfortable. Staff are always friendly and willing to assist in any way.

I've had a couple of one night stays in the last fortnight. The stand-out feature is the enthusiasm and service from the duty managers who seem to be jack-of-all trades during Covid. Reception, cooking, delivering room service.

We have stayed several times. Disappointed this time the room (104) had filthy curtains, the cushion on the bench seat near desk was dirty and damaged appeared to be burnt On arrival, towel in room appeared as if it had been used, toilet lid and seat up and toilet unflushed. No teacups/spoons, cold water or cups in room, I did get these from front desk Shampoo and conditioner only two of each between the two rooms when we had five guests booked. Same as the soap. Very ordinary this time

We arrived a couple of hours ahead of check in time and didn’t really think it would be possible to have access to our room, but Jimmy organised it for us and it was very helpful. Room was nice and clean.

The place is clean and tidy and the location is conveniently near the shopping centre. The food is tasty and good value for money. However, there is a strong smell of cigarettes in the corridor during the time of our stay. Not sure whether someone smoked there or it was the smell from the cleaning chemicals.

STAFF GOOD. FOOD QUITE POOR.

As I was only there for one night the IBIS was a good experience which met my needs as I was visiting in Normanhurst. The catering staff were not working but I was given two pieces of toast and coffee for breakfast. I was a bit surprised that it was priced at $6 .50 ; not that it wasn't reasonable value but that I was considering the ease of supplying it, so limited it , and for some reason thought it might be 'on the house' as it was supplied by a person already employed for other jobs.

Have stayed with Ibis Thornleigh several times and every aspect has been extremely good. Rooms good value, breakfast great, very clean and comfortable.