ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,030 reviews

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Description

Hotel extras

  • Ibis Kitchen and Bar with food service available 24/7. Currently limited service.

  • 105 guest accommodation rooms with 4 Wheelchair Accessible rooms on the ground floor.

  • 15-20 minute walk to Thornleigh train station and 5 minute walk to bus service to Hornsby.

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Non contractual photo

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,030 reviews

TripAdvisor Rating  4.0/5  591 reviews

No frills but very comfortable for a short stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

One night stay. Comfortable room with all facilities in tha part of Sydney ee wished to be.

Dear Arthur B., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Most economical

Customer review rating 4.0/5

Lance Families - Confirmed reviews ALL

Comfy hotel, although looking a little dated now. Don't believe they should charge us for parking though!

Dear Lance P., Thank you for taking the time to review your recent stay with us. We truly appreciate that you took a few moments to leave us your feedback. It is feedback such as your that allows us to continually improve. Thank you again for sharing your experience, and we look forward to the opportunity to welcome you back to Ibis Thornleigh in the near future and trust that your next stay will be even better than your last. Warm Regards, Cindy-Reception

Good stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Polite staff, easily accessible. Comfortable stay

Dear Ursula, We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. We always strive to provide friendly service so it is wonderful to hear when people receive just that. I will be sure to pass your kind words on to the team who will be delighted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Dissapointed

Customer review rating 1.5/5

Peter Friends - Confirmed reviews ALL

Room had an unpleasant smell about it, and the cleaners obviously never dust the cupboards! The dust is so thick in there it sticks to anything you place in the cupboard. Had dinner in the restaurant and it was a disgrace! The chef or cook that was there on the night should be shown the door! Couldn't even toast the garlic bread right and overdid it. Bread was harder than a crouton. We paid well over $100 for our meals, it took far too long to have them served considering we were virtually the only ones in there at the time. The starters didn't come out prior to the mains but came out with one main meal whilst the other 2 people in the group had to sit there and wait a great deal longer before their mains came out. My steak, (first main to arrive), came out cold and without the gravy that was ordered. When i asked the girl behind the counter where it was she went and got it however it came out in a small container as a cold gel like substance that wouldn't come out of the container even when turned upside down! I called the girl that was behind the counter and showed her. I have a picture on my phone which i'm strongly considering posting on a google review.

Dear Peter B., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy-Assistance Manager

Well located

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Food was overcooked, got locked out of our room, keys wasn't working properly. Well located, receptionist was helpful

Dear Trixie M., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Assistance Manager

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Other web-users rate our hotel

  • 424 reviews 8.6/10 Location
  • 799 reviews 6.2/10 Room
  • 681 reviews 9/10 Service
  • 14 reviews 7.1/10 WiFi
  • 393 reviews 5.3/10 Cleanliness
  • 208 reviews 6.2/10 Value
  • 156 reviews 5.8/10 Breakfast
  • 135 reviews 3/10 Amenities

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