ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,081 reviews

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ibis Sydney Thornleigh - Image 1
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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Non contractual photo

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,081 reviews

TripAdvisor Rating  4.0/5  597 reviews

hopeless

Customer review rating 0.5/5

Kevin Business - Confirmed reviews ALL

They would not provide a refund and after 3 emails they did provide a refund, even though I paid upfront and notified them 1 week in advance of cancellation.

Dear Kevin, Thank you for your feedback. We are very sorry to hear about the difficulties you experienced with your booking and refund process. We understand how frustrating it can be to not receive clear communication, and we sincerely apologize for any confusion or inconvenience this may have caused. We strive to provide a smooth and transparent experience, and it is clear we fell short in this instance. Your comments regarding the booking terms and conditions have been noted, and we will review our procedures to ensure better clarity and responsiveness in the future. We truly value your feedback and will work on improving these aspects of our service. We hope to have the opportunity to welcome you back under better circumstances. Kind regards, Cindy Assistant Manager

Well located.

Customer review rating 4.0/5

Ron S. Families - Confirmed reviews ALL

Ok. This is a very basic Accor property and in my view is badly in need of an upgrade.

Dear Ron, Thank you for taking the time to share your feedback. We're glad to hear that the location, cleanliness, and breakfast met your expectations. We also appreciate your constructive comments regarding the need for an upgrade to our facilities. We understand that as a budget accommodation, we have areas to improve, and your feedback is invaluable in guiding those improvements. Your loyalty as a Platinum member is greatly appreciated, and we hope to continue providing value to you on your future stays. We look forward to the opportunity to welcome you back soon. Best regards, Cindy Assistant Manager

Good location

Customer review rating 4.0/5

Mandy Families - Confirmed reviews ALL

Three of us had a lovely stay at Ibis Thornleigh. The rooms although very small were clean and well kept. There was ample, reasonably priced parking and a short walk to a great range of places for dinner and the station to travel into the city. It was quite and the beds were very comfortable. Would definitely stay again.

Dear Mandy, Thank you for sharing your detailed feedback. We’re pleased to hear that you and your family had a lovely stay at Ibis Sydney Thornleigh and found the location, cleanliness, and comfort of the beds to your liking. We’re also happy that you found the parking convenient and enjoyed the nearby dining options and access to the station. We do apologize for the delay at check-in and the absence of a table and chairs in the room. Your comments are helpful, and we will look into improving these aspects to enhance our guests' experience. Regarding the bathroom bins, we appreciate your feedback, and we will ensure that this is addressed for future stays. We truly value your input and look forward to welcoming you back soon! Best regards, Cindy Assistant Manager

Lovely, relaxing stay

Customer review rating 5.0/5

Cate Business - Confirmed reviews ALL

My daughter and I regularly travel to Sydney for experience days at her school. We have stayed at the Ibis in Thornleigh 3 times now and could not recommend it enough. There is ample parking, a restaurant on site, the rooms are clean and comfortable, and the staff are just lovely. We like that there are also a number of food options nearby and a Woolworths within walking distance.

Dear Cate, Thank you for your wonderful feedback! We’re delighted to hear that you and your daughter had a relaxing stay with us and that our location, cleanliness, parking, and nearby dining options made your visit enjoyable. It's great to know that our team provided helpful and friendly service throughout your stay. We also appreciate your comments about our sustainability initiatives and will take note of your experience regarding towel replacement, ensuring we continue to improve in this area. Thank you for being a loyal guest, and we look forward to welcoming you both back for your future stays! Best regards, Cindy Assistant Manager

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

We had a few issues that lead to us being a bit dissatisfied Room was not very clean especially the bathroom Very smelly blocked drain the the bathroom sink AC was dripping water above the entry door Cobwebs on the ceiling above the beds Staff in the dining room were not very helpfully and completely forgot to give us our drink order on one occasion, we felt not enough staff to do check ins, take dinner orders and make drinks

Dear Robyn, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We are concerned to hear about the cleanliness of your room, particularly the bathroom, and the problems with the air conditioning and blocked drain. Please rest assured that we take these matters seriously and have addressed the cleanliness concerns to ensure a better experience for future guests. We also apologize for the poor service in the dining room and the delay with your drink order. We understand how frustrating it can be when staff are spread thin, and we will review our staffing levels and training to ensure that all guest needs are met promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with an improved experience on your next visit. Best regards, Cindy Assistant Manager

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Other web-users rate our hotel

  • 420 reviews 8.5/10 Location
  • 801 reviews 6.6/10 Room
  • 715 reviews 8.9/10 Service
  • 15 reviews 5.8/10 WiFi
  • 415 reviews 5.6/10 Cleanliness
  • 226 reviews 6.1/10 Value
  • 172 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.