ibis Sydney Thornleigh Hotel 3.5 stars

Customer review rating 4.3/5 4,921 reviews

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ibis Sydney Thornleigh
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+ 16 Services

Hotel extras

  • Ibis Kitchen and Bar with food service available 24/7. Currently limited service.

  • 105 guest accommodation rooms with 4 Wheelchair Accessible rooms on the ground floor.

  • 15-20 minute walk to Thornleigh train station and 5 minute walk to bus service to Hornsby.

  • Easy access to M1 and M2 freeways, with complimentary onsite parking.

  • Onsite complimentary car parking which can accommodate larger vehicles.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI in your roomPaying
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Conventions hotel
  • Copy/print service available

Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 thornleigh
australia

Tel: +61294817500

Fax: (+61)2/94817511

Check-in from 14h00

Check out up to 11h00

  • By plane

    KINGSFORD SMITH At 38.6km / 23.98 miles

  • By car

    F3 FREEWAY At 2.5km / 1.55 miles

  • By car

    M2 MOTORWAY At 4km / 2.49 miles

  • By car

    PACIFIC HIGHWAY At 2.5km / 1.55 miles

  • By car

    SYDNEY NEWCASTLE FREEWAY At 2.5km / 1.55 miles

  • By train

    NORMANHURST At 3km / 1.86 miles

  • By train

    THORNLEIGH At 0.8km / 0.5 miles

GPS :-33.727829, 151.083694

Our accommodation(s)

Tastefully appointed and modern, guest rooms at ibis Sydney Thornleigh provide a private, peaceful retreat from the hustle and bustle of city life. Guests looking for hotels in Sydney can find a range of convenient guest room configurations at this stylis h Sydney hotel, each accommodating up to two guests. Warm and inviting, each guest room features everything needed for a great night's sleep, including the new ibis SweetBed, a private ensuite, air-conditioning, a TV with in-room movies and WIFI access.

Standard Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard room with 1 king bedNon contractual photo

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft

Standard Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room 1 Queen and 1 Single Fold out desk bed

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Triple RoomNon contractual photo

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Special Access Queen RoomNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Special Acces 1 Queen Bed + 1 Single Bed RoomNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Queen Room with Lounge RoomNon contractual photo

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Bistro

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Sydney Thornleigh

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,921 reviews

tripadvisor

TripAdvisor Rating 4.0/5

568 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Clean, tidy, friendly staff and great location

Customer review rating 5.0/5

Danielle Couples - 19/02/2021 Confirmed reviews ALL

Enjoyed our stay as usual. Very friendly staff and clean and tidy rooms. Have everything you need at a great price. Very convenient location for our needs, a great point of access to the North Shore and Hills district. Comfortable bed and great nights sleep

Great value for money and so convenient, clean and tidy

TripAdvisor rating 5.0/5

Dani0163 19/02/2021 TripAdvisor review

Ibis Thornleigh is always clean and tidy. It is a great place to stay in metropolitan Sydney to access the upper North Shore and Hills district. Staff are always friendly, rooms clean and tidy and have everything you need at a great price. Parking is easy too. Will continue to return.

Dear Dani0163, Wow! Thank you so much for your review & 5 star rating on trip advisor. We are so pleased our location suited your needs and our staff were friendly. We look forward to welcoming you back for another comfortable stay. Regards Lauren Job General Manager

Convenient and friendly

Customer review rating 5.0/5

Catharine Couples - 16/02/2021 Confirmed reviews ALL

As we often have functions to attend to in the local area we find the Ibis Thornleigh not only very convenient but easily accessed to and from the hotel. As we have stayed here for some years, we appreciate the friendly easy going atmosphere and the staff are always caring, attentive and eager to please. In fact this hotel has a cosy country feel and coming from the country, we appreciate that.

A FRIENDLY HOTEL TO STAY AT

TripAdvisor rating 5.0/5

Lorraine S Business - 16/02/2021 TripAdvisor review

Once again my husband and I stayed at this hotel for one night. We were welcomed in a very friendly manner and all staff throughout our stay were most attentive, helpful and friendly. Adrian, who is ón a learning curve, we were told, cooked us a delicious breakfast and checked us out without any trouble. Room was clean and tidy.

Dear Lorraine, Thank you so much for your review on 5 star rating on trip advisor. It is such a pleasure to receive positive feedback about our welcoming staff and comfortable rooms. I will ensure to share your comments with our team & especially Adrian. We look forward to welcoming you back soon. Regards Lauren Job General Manager

Well located

Customer review rating 5.0/5

Jerome Families - 15/02/2021 Confirmed reviews ALL

Everything is always perfect when I stay with IBIS Thornleigh.

A pleasant and friendly hotel to stay at

Customer review rating 5.0/5

Lorraine S. Business - 15/02/2021 Confirmed reviews ALL

My husband and I stayed for one night only last week at this hotel. Staff were most welcoming and friendly at check-in, during the stay and also at check-out.

Always a great stay

Customer review rating 5.0/5

Kathryn G. Business - 14/02/2021 Confirmed reviews ALL

Great location, well priced and lovely staff !

Disappointed

Customer review rating 2.5/5

Edward Families - 09/02/2021 Confirmed reviews ALL

Dictatorial check in, given room on 3rd floor, elevator not working, no assistance with luggage up stairs, toilet seat lid detached from toilet, previous guest food and milk left in fridge, bench cracked, dead bugs on window sill. See pics.

Slept well.

Customer review rating 5.0/5

Andrew Solo - 09/02/2021 Confirmed reviews ALL

Comfortable bed. Friendly staff at check in and check out. Accommodated my late check in request after midnight.

Fantastic location and great service from the team

Customer review rating 4.5/5

Sharonm Business - 08/02/2021 Confirmed reviews ALL

Staff are always friendly and professional. Rooms are always clean. Menue is basic but the food is always tasty and well presented

Horrible dirty room with mould

Customer review rating 0.5/5

James M. Business - 04/02/2021 Confirmed reviews ALL

Rooms had mould in the corner, peeling paint and dripping water in the inside.

Late check in/check out

Customer review rating 3.5/5

Scott H. Couples - 04/02/2021 Confirmed reviews ALL

We arrived in the early hours of the morning due to last minute travel requirements and were met by a woman who we had spoken with earlier about our stay. The room was clean and comfortable. The only issue that I have is that I paid for breakfast for both of us and was told by the rather rude man on duty that we had not paid for breakfast (we definitely had) and he was also rude upon our departure.

Dear Kylie L., Thank you for taking the time to review your recent stay with us. We truly appreciate that you took a few moments to leave us your feedback. It is feedback such as your that allows us to continually improve. I will address your feedback with the staff on duty and improve the quality of our service. We look forward to the opportunity to welcome you back to Ibis Thornleigh in the near future. Warm Regards, Lauren Job General Manager

Always a pleasant stay

Customer review rating 5.0/5

Peter F. Couples - 03/02/2021 Confirmed reviews ALL

We are always taken care of. Room is comfortable. Staff are always friendly and willing to assist in any way.

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and look forward to the opportunity to welcome you back in the near future. Warm Regards, Lauren Job General Manager

Staff are fantastic

Customer review rating 4.0/5

David Solo - 30/01/2021 Confirmed reviews ALL

I've had a couple of one night stays in the last fortnight. The stand-out feature is the enthusiasm and service from the duty managers who seem to be jack-of-all trades during Covid. Reception, cooking, delivering room service.

Dear David, It's great to read that you enjoyed your stay with us at Ibis Sydney Thornleigh and thank you for taking the time to let us know. It was so lovely to meet you! We always strive to provide quality, comfortable accommodation and friendly service so we love receiving 10/10 scores. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Lauren Job General Manager

Convenient

Customer review rating 3.0/5

Terrie Families - 30/01/2021 Confirmed reviews ALL

We have stayed several times. Disappointed this time the room (104) had filthy curtains, the cushion on the bench seat near desk was dirty and damaged appeared to be burnt On arrival, towel in room appeared as if it had been used, toilet lid and seat up and toilet unflushed. No teacups/spoons, cold water or cups in room, I did get these from front desk Shampoo and conditioner only two of each between the two rooms when we had five guests booked. Same as the soap. Very ordinary this time

Dear Terrie, Thank you for taking the time to review your recent stay with us. Please accept my sincere apologies for the lack of cleanliness of your room. I will ensure a follow up with our housekeeping is done as I am truly embarrassed that we let you down on this occasion. We very much appreciate bookings from Abbotsleigh School and want to continue the relationship. Again, we are very sorry. We hope we can welcome you back to Ibis Thornleigh and look after you. Warm Regards, Lauren Job General Manager la…

Very pleasant

Customer review rating 4.5/5

Judith W. Families - 25/01/2021 Confirmed reviews ALL

We arrived a couple of hours ahead of check in time and didn’t really think it would be possible to have access to our room, but Jimmy organised it for us and it was very helpful. Room was nice and clean.

Dear Judith W., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our Reception team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lauren Job General Manager

comfortable stay

Customer review rating 4.0/5

Bill Families - 05/01/2021 Confirmed reviews ALL

The place is clean and tidy and the location is conveniently near the shopping centre. The food is tasty and good value for money. However, there is a strong smell of cigarettes in the corridor during the time of our stay. Not sure whether someone smoked there or it was the smell from the cleaning chemicals.

Dear Bing Z., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lauren Job General Manager
Customer review rating 3.5/5

Anonymous Families - 04/01/2021 Confirmed reviews ALL

STAFF GOOD. FOOD QUITE POOR.

Dear David A., Thank you for taking the time to review your recent stay with us. We truly appreciate that you took a few moments to leave us your feedback. It is feedback such as your that allows us to continually improve our service. Thank you again for sharing your experience, and we look forward to your next stay will be even better than your last. Warm Regards, Lauren Job General Manager

Very convenient to people I visit. Very adequate for my needs.

Customer review rating 4.5/5

Jennifer T. Families - 03/01/2021 Confirmed reviews ALL

As I was only there for one night the IBIS was a good experience which met my needs as I was visiting in Normanhurst. The catering staff were not working but I was given two pieces of toast and coffee for breakfast. I was a bit surprised that it was priced at $6 .50 ; not that it wasn't reasonable value but that I was considering the ease of supplying it, so limited it , and for some reason thought it might be 'on the house' as it was supplied by a person already employed for other jobs.

Dear Jennifer T., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I do apologize for limited menu as we had to adjust due to the covid-19 has took away a large portion of our business. I will share your comments with our team. I am sure that this feedback will serve as an reminder to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lauren Job General Manager

Easy access, well positioned.

Customer review rating 5.0/5

Barrie Families - 02/01/2021 Confirmed reviews ALL

Have stayed with Ibis Thornleigh several times and every aspect has been extremely good. Rooms good value, breakfast great, very clean and comfortable.

Dear Barrie H., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lauren Job General Manager

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