ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,102 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

Well-appointed rooms offering a very comfortable stay. With all the features you need to feel like you are on cloud nine! Features include, Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Up to 2 adults.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole

Comfort Features

  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Well-appointed rooms offering a very comfortable stay. With all the features you need to feel like you are on cloud nine! Features include, Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Up to 2 adults.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole

Comfort Features

  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Well-appointed rooms offering a very comfortable stay. With all the features you need to feel like you are on cloud nine! Features include, Sweet Bed, TV, air conditioning, iron/ironing board, coffee/tea facilities, fridge and en-suite. Up to 3 adults.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x3

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole

Comfort Features

  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Equipped with the new Sweet bed by ibis, the air conditioned room offers 1 Queen bed and an accessible roll-in bathroom located on the Ground Floor. TV and coffee making facilities. Up to 3 people.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole

Comfort Features

  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 105 rooms
  • 4 rooms for people with reduced mobility
  • 105 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets not allowed

Catering

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge
  • On site
  • Outdoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7

  • Parking pricing: 6.23 € 10 AUD Per day
  • Parking for a week

Vehicles

  • Truck parking

Security

  • Well-lit parking
  • Video surveillance in parking

Accessibility

  • Accessible parking

BAR

Non contractual photo

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,102 reviews

Customer review rating 1.5/5

Fred H. Couples - Confirmed reviews ALL

Dear Fred, Thank you for taking the time to share your feedback. We are sorry to hear that you found your room dirty and uncomfortable. We have passed on your feedback to the team so we can learn and improve. We hope to see you again in the future, where we will do our best to give you the experience that so many of our guests have grown fond of. Sincerely, ibis Sydney Thornleigh

Customer review rating 4.5/5

Alexander D. Couples - Confirmed reviews ALL

Dear Alexander, Thank you for your wonderful feedback. We’re so pleased to hear you were very happy with your stay and enjoyed the clean room and friendly service. It’s fantastic to see your positive scores across your experience, and we truly appreciate your recommendation and continued support as an ALL Accor member. We look forward to welcoming you back to ibis Sydney Thornleigh again soon. Kind regards, ibis Sydney Thornleigh

Customer review rating 4.0/5

Gary L. Couples - Confirmed reviews ALL

Dear Gary, Thank you for your lovely feedback! We’re delighted to hear you enjoyed the convenient location, clean and comfortable room, and great value for money. It’s wonderful to know our team made a positive impression and that you would happily recommend us. We truly appreciate you choosing ibis Sydney Thornleigh and hope to welcome you back again on your next journey north. Kind regards, ibis Sydney Thornleigh

Customer review rating 1.5/5

George K. Business - Confirmed reviews ALL

Dear George, Thank you for taking the time to share your feedback with us. We’re genuinely sorry that your stay did not meet the standard you expected, particularly regarding the dust and water-damaged furniture in your room. We completely understand your concerns, and this is certainly not the level of cleanliness or comfort we aim to provide. We’re also sorry that breakfast fell short of expectations, including the overcooked bacon. Your comments have been shared with the relevant teams so these issues can be addressed. As a valued ALL Accor member, we appreciate your trust in choosing to stay with us and sincerely regret that we let you down on this occasion. We hope to have the opportunity to provide you with a much cleaner and more comfortable experience in the future. Kind regards, ibis Sydney Thornleigh Team

Customer review rating 4.5/5

Matt C. Solo - Confirmed reviews ALL

Hi Amanda, Thank you for your wonderful feedback and for choosing ibis Sydney Thornleigh for your family stay. We’re delighted to hear that you enjoyed our convenient location, clean and comfortable rooms, and the friendly service from our team. Your kind words mean a great deal to us, and we’re so pleased that our team helped make your stay a smooth and enjoyable experience. We truly appreciate your recommendation and look forward to welcoming you and your family back again soon! Warm regards, ibis Sydney Thornleigh

Customer review rating 1.5/5

Fred H. Couples - Confirmed reviews ALL

The room we stayed in was very dirty and uncomfortable. We didn’t get advised on arrival about the restaurant until we arrived back with our takeout. We asked if we could have our dinner at one of the empty tables and was advised it was only for restaurant guests.

Dear Fred, Thank you for taking the time to share your feedback. We are sorry to hear that you found your room dirty and uncomfortable. We have passed on your feedback to the team so we can learn and improve. We hope to see you again in the future, where we will do our best to give you the experience that so many of our guests have grown fond of. Sincerely, ibis Sydney Thornleigh

Customer review rating 4.5/5

Alexander D. Couples - Confirmed reviews ALL

Very happy

Dear Alexander, Thank you for your wonderful feedback. We’re so pleased to hear you were very happy with your stay and enjoyed the clean room and friendly service. It’s fantastic to see your positive scores across your experience, and we truly appreciate your recommendation and continued support as an ALL Accor member. We look forward to welcoming you back to ibis Sydney Thornleigh again soon. Kind regards, ibis Sydney Thornleigh

Customer review rating 4.0/5

Gary L. Couples - Confirmed reviews ALL

Good location for overnight stay when travelling north, clean rooms, great value for money.

Dear Gary, Thank you for your lovely feedback! We’re delighted to hear you enjoyed the convenient location, clean and comfortable room, and great value for money. It’s wonderful to know our team made a positive impression and that you would happily recommend us. We truly appreciate you choosing ibis Sydney Thornleigh and hope to welcome you back again on your next journey north. Kind regards, ibis Sydney Thornleigh

Customer review rating 1.5/5

George K. Business - Confirmed reviews ALL

Furniture was water damaged which caused me concern about possible mould in the room. I could also see plenty of dust. Breakfast was just below acceptable.

Dear George, Thank you for taking the time to share your feedback with us. We’re genuinely sorry that your stay did not meet the standard you expected, particularly regarding the dust and water-damaged furniture in your room. We completely understand your concerns, and this is certainly not the level of cleanliness or comfort we aim to provide. We’re also sorry that breakfast fell short of expectations, including the overcooked bacon. Your comments have been shared with the relevant teams so these issues can be addressed. As a valued ALL Accor member, we appreciate your trust in choosing to stay with us and sincerely regret that we let you down on this occasion. We hope to have the opportunity to provide you with a much cleaner and more comfortable experience in the future. Kind regards, ibis Sydney Thornleigh Team

Customer review rating 4.5/5

Matt C. Solo - Confirmed reviews ALL

Two comfortable nights, close to food outlets and the train into Sydney

Customer review rating 0.5/5

Carlee L. B. Families - Confirmed reviews ALL

Tried to cancel no refunds available even though I gave over a week's notice. Makes no difference what membership level you have. Considering cancelling Accor membership for to put customer service, decrease in benefits and obtaining cheaper price (by 15%) on various booking websites.

Dear Carlee, Thank you for taking the time to share your feedback. We’re sorry to hear how disappointed you were with the cancellation conditions of your booking. We understand that plans can change and appreciate that you contacted us more than a week prior to your intended stay. In this instance, the rate selected at the time of booking was a non-cancellable and non-refundable rate, which meant we were unable to provide a refund in accordance with the conditions of the booking. That said, we’re genuinely sorry that this experience left you feeling that your loyalty as a Platinum ALL – Accor Live Limitless member was not valued. We certainly appreciate your continued membership and understand your concerns regarding the value and benefits of the programme. Your feedback is important to us, and we will share your comments with the relevant teams. We hope we’ll have the opportunity to welcome you again and provide an experience that better reflects the level of service you expect from us. Warm regards, The ibis Sydney Thornleigh Team

Customer review rating 5.0/5

Daisey B. Solo - Confirmed reviews ALL

From the moment i walked in the reception staff were eager to please and made my stay warm / friendly and made to feel welcome.

Dear Daisey, Thank you for the glowing review! We are so glad to hear that you enjoyed your stay with us, and that our front office team was able to make your stay comfortable. We look forward to seeing you again! Warm Regards, ibis Sydney Thornleigh

Customer review rating 5.0/5

Elizabeth S. Friends - Confirmed reviews ALL

Friendly staff, comfortable rooms

Dear Elizabeth, Thank you for taking the time to leave a review. Your feedback means a lot to us! We are delighted to hear that you enjoyed your stay and found it comfortable. Thank you for sharing feedback about our gluten free options, we will pass this to the team and work towards making improvements. We hope to welcome you again in the future! Warm Regards, ibis Sydney Thornleigh

Customer review rating 5.0/5

David C. Couples - Confirmed reviews ALL

We have stayed at the IBIS in Thornleigh several times as the hotel accommodation is excellent value and conveniently located to Thornleigh Railway station, The SAN Hospital and other North Shore and Northern Beaches locations.

Dear David, Thank you for the glowing review! We are so delighted to hear that you enjoyed your stay and found the accommodation to be of excellent value. We hope to welcome you again in the future. Warm Regards, ibis Sydney Thornleigh

Customer review rating 4.0/5

Jon R. Business - Confirmed reviews ALL

well located, comfortable but rooms are looking tired such cracked timber, one-fold up steel chair that's incredibly uncomfortable. Place needs a cosmetic upgrade but other than that, the food and the staff at Thornleigh are terrific

Dear Jon, Thank you for taking the time to give us feedback. We are delighted to hear that you enjoyed the food and that our staff was helpful. We have noted your feedback about the fold up chairs and the cracked timber and will look into it. Thank you so much for the review, and we hope to welcome you again in the future. Warm Regards, ibis Sydney Thornleigh

Customer review rating 5.0/5

Neil C. Solo - Confirmed reviews ALL

I enjoyed another great stay at Thornleigh.

Dear Neil, It’s always a pleasure to see your name come through, and we’re so grateful to hear that you enjoyed another great stay with us. Thank you for taking the time to recognize Samir and Patrick by name. Knowing that their friendly and helpful approach continues to make a difference to your stays is something we’ll be very happy to share with them — I’m sure it will mean a lot. We also truly appreciate your continued loyalty as an ALL-Platinum member. Returning guests like you become part of the story of our hotel, and it’s wonderful to know that Thornleigh continues to feel like a place you’re happy to come back to. We look forward to seeing you again on your next visit and to keeping that same warm welcome waiting for you. Warm regards, ibis Sydney Thornleigh

Customer review rating 4.5/5

Margaret F. Families - Confirmed reviews ALL

The Ibis Thornleigh is so convenient. Central to everything we needed to do.

Dear Margaret, What a lovely review to receive! Thank you for taking the time to share it with us. We’re delighted that ibis Thornleigh was such a convenient home base for your family and made it easy for you to get where you needed to go. It’s especially wonderful to hear that everything from your arrival and room to breakfast, cleanliness and the care of our team came together to make your stay a comfortable one. Your kind words mean a great deal to our team. There is something particularly rewarding about knowing that a guest not only enjoyed their stay but would happily recommend us to others. Thank you also for your continued support as an ALL member. We look forward to welcoming you and your family back again! Warmest regards, ibis Sydney Thornleigh

Customer review rating 3.0/5

Jin H. L. Solo - Confirmed reviews ALL

Basically, I felt comfortable.

Dear Jin H., Thank you for taking the time to share your thoughts with us. We’re glad to hear that you felt comfortable during your stay and found our location convenient, as well as the booking process easy. We also appreciate the details you’ve given us about what would have made your stay better. A good desk and chair can make a real difference, particularly when you need to work or spend time in the room, and we’ve taken note of your comments. Your feedback regarding the Wi-Fi speed is equally valuable, and we’ll continue looking at how we can improve the connection experience for our guests. As an ALL member, you should also feel that your loyalty is recognised when you stay with us. We’re sorry that the level of recognition you experienced did not fully meet your expectations. This is something we’ll reflect on with our team. We hope to have the pleasure of welcoming you back and giving you a more satisfying experience next time. Warm regards, ibis Sydney Thornleigh

Customer review rating 4.5/5

Nola P. Solo - Confirmed reviews ALL

This place is great value to stay at. The desk is someone there 24/7. You can park on site with great lighting for security. The rooms have individual access to the Aircons in your room, the beds are wonderful to sleep in with lovely hot water for the showers and checkout time is 11.00 and the rooms are very quiet.

Dear Nola, Thank you so much for your wonderful feedback and for giving ibis Sydney Thornleigh such a fantastic rating. We’re delighted to hear that you found us to be great value for money and enjoyed your overall stay. It’s lovely to know that you appreciated our 24-hour reception, secure and well-lit parking, quiet rooms, individual air conditioning, comfortable beds, and hot showers. We’re also especially pleased that our team made you feel recognised as an ALL member by greeting you by name. Your kind comments about our reception team mean a great deal to us. We’re glad you also enjoyed a relaxing glass of wine at the bar and found the booking and check-out process easy and convenient. Thank you for your continued loyalty and for recommending us so highly. We truly appreciate your support and look forward to welcoming you back for another comfortable stay. Warm regards, The ibis Sydney Thornleigh Team

Customer review rating 5.0/5

Stephanie F. Business - Confirmed reviews ALL

Very pleasant experience

Customer review rating 4.5/5

Peter B. Families - Confirmed reviews ALL

Adequate for short stays.

Dear Peter, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a positive stay and found our hotel well suited to your short visit. It’s wonderful to know that you were happy with the cleanliness, breakfast selection, and especially the service from our team. We truly appreciate your kind ratings for our staff, as providing friendly and welcoming service is very important to us. Thank you also for choosing ibis Sydney Thornleigh for your family stay. We hope to have the pleasure of welcoming you and your family back again whenever you’re next in the area. Warm regards, The ibis Sydney Thornleigh Team

Customer review rating 3.0/5

Winter T. Business - Confirmed reviews ALL

There were bugs in my room. The room was quiet and temperature amazing thanks to aircon. The hot breakfast was a little cold. But hotel was convenient location for my work course.

Dear Winter, Thank you for taking the time to share your detailed feedback following your stay with us. We’re pleased to hear that you enjoyed the quietness of your room, the comfortable temperature, our convenient location for your work course, and that you found our team welcoming and helpful. We’re very sorry, however, that the cleanliness of your room did not meet the standard you should expect from us. In particular, we sincerely apologise for the dust and buildup around the carpet edges and for the presence of bugs around the wall panelling. We understand how disappointing and uncomfortable this would have been, and we will be following this up with our housekeeping and maintenance teams. Thank you also for highlighting the temperature of the hot breakfast and the slow Wi-Fi connection. Your comments are appreciated and will be shared with the relevant teams as areas where we can improve the guest experience. We’re grateful for your honest feedback and hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Warm regards, The ibis Sydney Thornleigh Team

Customer review rating 3.5/5

Michelle H. Solo - Confirmed reviews ALL

a bed for the night

Dear Michelle, Thank you for staying with us again and for taking the time to share your feedback. We’re pleased to hear that you found your room clean and that you had a comfortable stay overall. We’re sorry that we weren’t able to accommodate your request for a microwave during your visit. We understand how useful this would have been, particularly when staying for a couple of nights, and we appreciate you letting us know how this affected your experience. Thank you also for your continued support as an ALL Accor member. We value your loyalty and hope to have the pleasure of welcoming you back again, with an even more convenient and enjoyable stay. Warm regards, The ibis Sydney Thornleigh Team

Customer review rating 2.5/5

Michael M. Friends - Confirmed reviews ALL

Allocated another room because the assigned room was no very clean-lot of dust. Bed was comfortable. Breakfast was not bad but porridge was not available. We have already booked another day on 10th October. Can you please ensure the allocated room is clean and free of dust, thanks.

Dear Michael, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you experienced with the cleanliness of your initial room. This is certainly not the standard we strive to maintain, and we appreciate you bringing it to our attention so we can address it promptly with our housekeeping team. We’re glad to hear you found the bed comfortable and enjoyed most of your breakfast. We look forward to welcoming you back and making your next stay a more enjoyable one. Warm regards, ibis Sydney Thornleigh

Other web-users rate our hotel

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  • 720 reviews 8.8/10 Service
  • 7 reviews 7.1/10 WiFi
  • 448 reviews 5.4/10 Cleanliness
  • 160 reviews 7.3/10 Breakfast

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