Thank you for your wonderful feedback and for sharing your experience with us. We’re delighted to hear that you enjoyed such a comfortable stay, from the easy booking and smooth check-in to the cleanliness of your room, breakfast, lounge and bar facilities. It’s especially lovely to know that our team made you feel so welcome and that you found everyone pleasant and professional. Your kind words mean a great deal to the whole team at ibis Sydney Thornleigh. We truly appreciate your loyalty and recommendation, and we look forward to welcoming you back again soon! Syrene ibis Sydney Thornleigh

Dear Jonathan, Thank you for your fantastic 100/100 rating and for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location, had a pleasant experience with our reception team, and enjoyed the breakfast. It’s wonderful to know that all aspects of your stay met your expectations. We truly appreciate your 10/10 recommendation and your continued loyalty as an ALL Accor Silver member. We look forward to welcoming you and your family back to ibis Sydney Thornleigh in the future. Kind regards, The ibis Sydney Thornleigh Team

Dear Dane, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed our convenient location and that the hotel provided a handy home base for your activities. We’re also pleased that the room issue you experienced at check-in was resolved promptly by our team. Thank you for your positive ratings for our cleanliness, team, and departure experience. We truly appreciate your recommendation and your continued support as an ALL Accor member. We look forward to welcoming you back to ibis Sydney Thornleigh for an even smoother stay next time. Kind regards, The ibis Sydney Thornleigh Team

Dear David, Thank you for your wonderful feedback and for rating your stay so highly. We’re pleased to hear that you had a very good experience with us and found our location convenient. It’s also great to see your positive ratings across our accommodation, cleanliness, team, check-in and departure experiences. We truly appreciate your recommendation and your continued loyalty as an ALL Accor member. Thank you for choosing ibis Sydney Thornleigh for your business stay, and we look forward to welcoming you back again soon. Kind regards, The ibis Sydney Thornleigh Team

Dear Zhenhua, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We are pleased to hear that you had a positive experience with our team and that your arrival, check-in and departure went smoothly. We are, however, sorry that aspects of your stay did not meet your expectations. Please accept our apologies regarding the cleanliness issue with the cup and the difficulty filling the kettle from the sink. We will share this feedback with our housekeeping and management teams so these matters can be addressed. We are also sorry to hear about the ongoing Wi-Fi connection issues. We understand how frustrating this can be, and we will review this with our team to help improve the reliability of the service. Regarding your booking and the ALL Accor membership discount, we apologise for the inconvenience and confusion you experienced. We regret that the discount did not apply as expected and that you were unable to benefit from the membership during the booking process. Your feedback is valuable to us and helps us identify areas where we can improve. We appreciate your comments and hope to have the opportunity to provide you with a better experience on a future visit. Kind regards, The ibis Sydney Thornleigh Team

Dear Malathi, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely apologise that your experience did not meet your expectations, particularly regarding your room, cleanliness, and the recognition of your ALL Gold membership. We are sorry that your upgrade preferences were not properly addressed at check-in. We understand the importance of recognising our loyal ALL members and will reinforce this with our reception team to ensure upgrade eligibility and preferences are checked and communicated more carefully. We also apologise for the condition of room 206 and for the missing hand and face towels. Your comments regarding the cleaning, worn skirting boards, and overall presentation of the room have been shared with our housekeeping and maintenance teams for attention. We’re pleased that you received your welcome drinks and bottled water, and that your check-in and departure were otherwise satisfactory. However, we recognise there is room for improvement, and we appreciate you bringing these concerns to our attention. We value your loyalty as an ALL Gold member and hope to have the opportunity to provide you with a much-improved experience on your next visit. Kind regards, The ibis Sydney Thornleigh Team

Dear Audrey, Thank you so much for your wonderful 10/10 review and for your continued loyalty to ibis Sydney Thornleigh. It’s always a pleasure to welcome you back, and we’re delighted to hear that you once again enjoyed a comfortable, clean stay and our convenient location. We truly appreciate your kind words about our team. Patrick and Amelia will be thrilled to know that their care and friendly service helped make your stay special. We’re also pleased that Patrick was able to assist with the breakfast credit for your next stay. Thank you for your ongoing support and for recommending us so highly. We look forward to welcoming you back again soon and making sure you have everything you need. Warm regards, The ibis Sydney Thornleigh Team

Dear Craig, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your stay comfortable and had a good overall experience. We appreciate your positive comments regarding our cleanliness, team, and check-out experience. Your feedback is valuable to us as we continue to improve and provide a comfortable stay for all our guests. We hope to have the pleasure of welcoming you and your family back to ibis Sydney Thornleigh in the future. Kind regards, The ibis Sydney Thornleigh Team

Dear Anne, Thank you for your wonderful 10/10 review. We’re delighted to hear that you found ibis Sydney Thornleigh well located and enjoyed a comfortable stay with us. It’s fantastic to know that you were pleased with your accommodation, cleanliness, and the service from our team. We also truly appreciate your recommendation and your continued support as an ALL Classic member. We look forward to welcoming you back again for another comfortable stay. Kind regards, The ibis Sydney Thornleigh Team

Dear Rupal, Thank you for taking the time to share your detailed feedback following your stay at ibis Sydney Thornleigh. We are very sorry that your experience did not meet the standards you expected, particularly regarding the condition and cleanliness of your room. We sincerely apologise for the concerns you raised about the mould you observed on the carpet, the strong smell and the condition of the tea kettle. These are certainly not the standards we aim to provide, and we take your comments very seriously. We will ensure your feedback is brought to the attention of our housekeeping and maintenance teams for immediate review. We also acknowledge your comments regarding the small bathroom, the condition of the room and the comfort of the bed. Your suggestion for a facelift is appreciated and will be shared with our management team as we consider future improvements to the property. We are pleased that you found the booking process easy and that your interactions with our team, as well as your arrival and departure, were positive. However, we recognise that these positives did not outweigh the issues you experienced. Thank you again for bringing these matters to our attention. We sincerely regret the disappointment caused and appreciate your feedback as an opportunity to improve. Kind regards, The ibis Sydney Thornleigh Team

Dear Hugh, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We’re pleased to hear that you found your stay comfortable and were satisfied with your accommodation, cleanliness, breakfast and our team. We also greatly appreciate your 9/10 recommendation. Thank you for highlighting the need for grab rails in the shower and near the bathroom door. We understand how important appropriate accessibility and additional support can be for guests, and we will share your suggestion with our management and maintenance teams for consideration. We’re also delighted to hear your kind comments about the team member who prepared your coffee. We will be sure to pass on your appreciation. Thank you again for your valuable feedback. We hope to welcome you and your partner back to ibis Sydney Thornleigh in the future. Kind regards, The ibis Sydney Thornleigh Team

Dear Logan, Thank you for your detailed feedback. We sincerely apologise that your stay did not meet expectations, particularly regarding the high bathroom step and slippery shower floor, the lack of a second chair, and the housekeeping service. We are also sorry that your dining experience was disappointing, including the incorrect order and quality of the meals. Your concerns have been shared with our relevant teams for review and improvement. We appreciate your positive comments about the booking process, cleanliness, check-in and departure, and thank you for bringing these matters to our attention. Kind regards, The ibis Sydney Thornleigh Team

Dear Wayne, Thank you for your fantastic feedback and for giving us a perfect 100/100 rating. We’re delighted to hear that you found ibis Sydney Thornleigh clean, comfortable and well designed, and that you appreciated the efficient use of space and easy-to-adjust heating, particularly on a cold night. It’s also wonderful to know you enjoyed our buffet breakfast and found it to be excellent value. We’re pleased that your check-in was quick and efficient, and that you were satisfied with the cleanliness, bathroom facilities, parking, WiFi and our team. We appreciate your feedback regarding the advertised offer and the visibility of the ALL member parking rate during the online booking process. We understand how frustrating it can be when an offer or member benefit is not clearly displayed, and we will share your comments with the relevant team for review. Thank you again for recommending us and for choosing ibis Sydney Thornleigh. We look forward to welcoming you back on your next visit. Kind regards, The ibis Sydney Thornleigh Team

Dear Gretel, Thank you for taking the time to provide such detailed feedback following your stay at ibis Sydney Thornleigh. We are genuinely sorry that your experience fell so far short of expectations. We apologise for the condition and cleanliness of your room and for the issues you encountered with the water-damaged furnishings, refrigerator, air conditioning and television remote. These are not the standards we aim to provide, and your comments have been noted for follow-up with the relevant teams. We are also sorry that our breakfast did not meet your expectations. We understand your concerns about the selection, food temperature and the 6:30 am start time, particularly for guests who need to leave early for work or travel. Your feedback regarding breakfast availability and timing is valuable and will be shared with our management team. We also acknowledge your concerns regarding parking and WiFi access, as well as your comments about sustainability. We appreciate your recognition of our staff as friendly and attentive despite the other difficulties you experienced. We sincerely regret that we did not provide the comfortable and convenient stay you expected. Thank you again for bringing these matters to our attention; your feedback will help us identify areas requiring improvement. Kind regards, The ibis Sydney Thornleigh Team

Dear Michael, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We’re pleased to hear that you found your stay convenient and comfortable and that you felt our accommodation offered good value for the price. It’s also wonderful to know that you were very happy with the booking process, our team, and your arrival and departure experience. We appreciate your helpful suggestion regarding a second chair in the room. We understand how this would have made your stay more comfortable when travelling as a couple, and we will share your feedback with our team for consideration. Thank you again for recommending us and for choosing ibis Sydney Thornleigh. We look forward to welcoming you back on a future visit. Kind regards, The ibis Sydney Thornleigh Team

Dear Kevin, Thank you for taking the time to share your detailed feedback with us. While we’re pleased that you enjoyed your first stay and recognised the value of our budget accommodation, we are very sorry that your second visit fell short of expectations. We sincerely apologise that we were unable to provide a blanket during the first two nights of your stay. We completely understand how frustrating and uncomfortable this must have been, particularly during the colder weather, and we regret that you had to purchase one yourself. Your comments regarding the availability of blankets and additional bedding have been noted and will be addressed with our team. We are also sorry that our breakfast did not meet your expectations. Your feedback about the variety and the temperature of the eggs has been shared with the relevant team for review. We also acknowledge your comments regarding the smoking near the entrance and the impact this had on your experience. We appreciate your honest feedback regarding check-in, our team, departure and WiFi, and we will use these comments to identify areas where we can improve. Thank you again for returning to ibis Sydney Thornleigh and for bringing these concerns to our attention. We hope you will consider giving us another opportunity to provide you with the comfortable and welcoming stay you experienced during your first visit. Kind regards, The ibis Sydney Thornleigh Team

Dear Kathryn, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We’re delighted to hear that you had an excellent stay and that you would recommend us to others. We’re pleased that you were satisfied with your accommodation, cleanliness, our team, and your check-out experience. We also appreciate your continued support as an ALL Accor member. Thank you for highlighting the issue with the milk supply. We appreciate the specific feedback and will share your comments with our breakfast team so we can look at ensuring sufficient supplies are available for our guests. We’re also sorry to hear that your husband experienced difficulty logging into the Accor website. We appreciate you bringing this to our attention. Thank you again for your kind review and valuable suggestions. We look forward to welcoming you both back to ibis Sydney Thornleigh for another excellent stay. Kind regards, The ibis Sydney Thornleigh Team

Dear Graham, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We’re delighted to hear that you had a comfortable and enjoyable stay and found everything easy and convenient. It’s particularly pleasing to know that you were very happy with our team and satisfied with your accommodation, cleanliness, arrival and departure experience. We also appreciate your recommendation and your continued loyalty as an ALL Accor Silver member. Thank you again for choosing ibis Sydney Thornleigh. We look forward to welcoming you back on your next business trip. Kind regards, The ibis Sydney Thornleigh Team

Dear Daniel, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh, and for giving us such a positive overall rating and recommending us to others. We’re delighted to hear that you enjoyed your stay, particularly your accommodation, cleanliness, our team, and the ease and value of booking with us. We’re also pleased to know you would highly recommend the ALL Accor loyalty programme. We appreciate your feedback regarding the availability of freshly cooked meal options during your stay. We understand how valuable it is to have a wider choice of dining options, particularly when travelling for business, and we will share your suggestion with our team for consideration. We also apologise that your room was not quite ready when you arrived and appreciate your patience while the cleaner finished preparing it. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back for an even better stay next time. Kind regards, The ibis Sydney Thornleigh Team