ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,010 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,010 reviews

Customer review rating 4.0/5

Heng C. C. Families - Confirmed reviews ALL

Great reception service

Dear Heng C. C., Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the friendly reception service and had a smooth arrival and departure experience. However, we sincerely apologise that the cleanliness and aspects of your accommodation did not meet your expectations. Please be assured your comments have been shared with our housekeeping team to help improve our standards. We also appreciate your feedback on the booking experience and sustainability efforts, as it helps us identify areas to enhance. Thank you again, and we hope to welcome you and your family back for a more enjoyable stay in the future. Kind regards, Rhea - The ibis Thornleigh Team

Customer review rating 5.0/5

Neil C. Solo - Confirmed reviews ALL

I enjoyed another great stay at Thornleigh.

Dear Neil, Thank you for your wonderful review and for your continued loyalty to ibis Thornleigh. We’re thrilled to hear that you enjoyed another great stay with us and that everything from booking through the ALL App to your arrival, cleanliness, and departure met your expectations so perfectly. Receiving a 100/100 overall score truly means a lot to our team. Your kind recognition of Samir, Riah, and Patrick is especially appreciated. They will be delighted to know they helped make your stay enjoyable—they are indeed a credit to our hotel, and we’re proud to have them on the team. It’s also fantastic to know that, as a valued Platinum member, you continue to have such positive experiences with us and would recommend both our hotel and the ALL loyalty program. Thank you again for your support, and we look forward to welcoming you back for many more great stays in the future. Warm regards, Rhea - The Front Office Team at ibis Thornleigh

Customer review rating 4.5/5

Peter W. Solo - Confirmed reviews ALL

Reception staff very helpful and try to make your stay as comfortable and as easy as possible.

Dear Peter, Thank you for taking the time to share your thoughtful review of your recent stay at ibis Thornleigh. We’re delighted to hear that you found our accommodation comfortable and that our reception team made such a positive impression. Your kind words about the team member who welcomed you on Sunday afternoon are especially appreciated—we will be sure to pass on your recognition to her. It’s wonderful to know you enjoyed a comfortable bed and that your booking was handled with care to best suit your stay. Providing a smooth and easy experience from check-in to departure is something we strive for, so your high ratings in these areas mean a great deal to us. We also appreciate your positive feedback on our cleanliness and sustainability efforts, as well as your continued loyalty as an ALL Accor member and Accor Vacation Club member. Thank you again for recommending us so highly—we truly value your support and hope to welcome you back for another comfortable stay in the near future. Warm regards, Rhea - The Front Office Team at ibis Thornleigh

Customer review rating 4.5/5

Chris G. Couples - Confirmed reviews ALL

A welcoming experience ,providing clean comfortable accomodation ,along with an evening meal and breakfast , friendly ,helpful staff, at a value price for the location in a busy but pleasantly insulated position

Dear Guest, Thank you for your wonderful review and for rating your experience 90 out of 100. We’re delighted to hear that you enjoyed our well-located property, the pleasant surroundings, and found great value in your stay. It’s especially rewarding to know that you appreciated the clean and comfortable accommodation, as well as the evening meal and breakfast offerings. Your kind words about our friendly and helpful staff mean a great deal to us, and we will be sure to share your feedback with the team. We’re so pleased we could provide you with a welcoming and enjoyable experience, even in a busy location. We look forward to welcoming you back again soon. Kind regards, Arshae

Customer review rating 4.5/5

Roger L. Business - Confirmed reviews ALL

Close to shops and restaurants and easy access to.

Dear Roger, Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We’re delighted to hear that you enjoyed our convenient location, with easy access to nearby shops, restaurants, and transport options. It’s also great to know that you found the car park easily accessible and that your overall experience—from check-in through to departure—met your expectations. As a valued ALL Gold member, your feedback means a great deal to us, and we’re pleased that your stay was comfortable and well-suited to your business trip. We also appreciate your positive comments on cleanliness, WiFi, and our team’s service. Thank you as well for your feedback regarding sustainability and your booking experience—we will continue working to improve in these areas. We truly appreciate your support and recommendation, and we look forward to welcoming you back again soon. Warm regards, The Team at ibis Sydney Thornleigh

Other web-users rate our hotel

  • 397 reviews 8.8/10 Location
  • 807 reviews 6.6/10 Room
  • 699 reviews 8.8/10 Service
  • 9 reviews 7.9/10 WiFi
  • 427 reviews 5.5/10 Cleanliness
  • 155 reviews 7.8/10 Breakfast

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