ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 987 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  987 reviews

TripAdvisor Rating  3.8/5  600 reviews

Customer review rating 5.0/5

John M. Business - Confirmed reviews ALL

I often stay at the IBIS when I am on lengthy multi-day projects, or when I need to be back at work early the next morning. The IBIS is everything I need. The rooms are clean and well furnished, the aircon is nice on hot days, the staff are always lovely, and the buffet breakfast each morning is a great way to start the day.

Thank you so much for taking the time to share such a detailed and generous review of your stays with us at ibis Sydney Thornleigh. We are absolutely delighted to hear that we continue to be your “home away from home” during your business trips. Your kind words about our clean and comfortable rooms, air conditioning, breakfast, and—most importantly—our team truly mean a lot. Patrick, Mary, our housekeeping team and I is thrilled to know we’ve helped make every stay feel welcoming and effortless. Creating that sense of familiarity and care is exactly what we strive for. We also really appreciate your understanding and support of our sustainability initiatives. It’s wonderful to hear that the linen and towel program makes sense to you and aligns with your own values around environmental responsibility. Thank you for your honest feedback regarding the WiFi speed. Please be assured this is something we are actively reviewing as we look for ways to further improve the guest experience. It’s incredibly rewarding to know that, while we may not be a five-star property, our team makes you feel like a rock star every time you stay. We truly value your loyalty and look forward to welcoming you (and your wife) back again very soon. Warm regards, Ocean Pukeroa

Customer review rating 5.0/5

Mark D. Couples - Confirmed reviews ALL

Even i haven’t completed my stay. I had good experience and safe environment.

Thank you for your kind feedback. We’re delighted to hear that you’ve had a positive experience so far and that our team has been accommodating and helpful. Creating a safe, well-organised, and welcoming environment is very important to us, so it’s wonderful to know this has been your experience. We hope you continue to enjoy the rest of your stay and look forward to welcoming you back again in the future. Kind regards, Arshae

Customer review rating 5.0/5

Manjula N. Solo - Confirmed reviews ALL

Exceptional customer attendance at all times.. all staff professional and polite including Mary the housekeeper Supervisor Quite accommodating

Thank you for your exceptional feedback and perfect score! We’re truly delighted to hear that you experienced outstanding customer service throughout your stay. Your kind words about our professional and polite team mean a great deal to us, and we will be sure to pass on your special mention to Mary, our Housekeeping Supervisor. We’re so pleased you found our team accommodating, and we look forward to welcoming you back to ibis Thornleigh for another excellent stay. 🌟 Kind regards, Arshae

Customer review rating 4.5/5

Ian C. Solo - Confirmed reviews ALL

Friendly, helpful staff, offering answers to all inquiries.

Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed a quiet and comfortable room and that our facilities, including WiFi and in-room dining options, helped you relax after a long drive. It is especially rewarding to know that our team provided friendly and helpful service and that your booking was handled efficiently in a single call. We truly appreciate your kind ratings across all areas, as well as your loyalty as an ALL Accor Classic member. Thank you for recommending our hotel and the loyalty programme so highly. We look forward to welcoming you back again in the future for another comfortable and seamless stay.

Customer review rating 4.5/5

Ross S. Business - Confirmed reviews ALL

Friendly, efficient service and ample parking available.

Thank you for your lovely review and high rating! We’re pleased to hear that you enjoyed our convenient and quiet location, especially our proximity to Sydney Adventist Hospital. It’s great to know you found the room comfortable and appreciated the friendly, efficient service and ample parking. We truly appreciate your feedback and look forward to welcoming you back to ibis Thornleigh again soon. 😊 Kind regards, Arshae

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Other web-users rate our hotel

  • 408 reviews 8.8/10 Location
  • 820 reviews 6.6/10 Room
  • 715 reviews 8.7/10 Service
  • 10 reviews 8.1/10 WiFi
  • 432 reviews 5.7/10 Cleanliness
  • 164 reviews 7.7/10 Breakfast

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