Had an issue where I had a Gift Card to be used...took 3 days to sort out and was not happy when the remainder of the bill was tried to be put through on my credit card. Eventually it was all sorted but could have been a lot better organised. Otherwise very nice place to stay and convenient.

As expected accommodation was clean and well prepared. Food in dining room excellent.

All good , convenient location

The room was ok for the excellent price. There was a damp smell in the air but given the 6 weeks of horrendous rain I figured it was tolerable.

All good. Room adequate and staff are great.

Generally good

Service was excellent. However I would have preferred to have Foxtel available as part of the TV programa

Ibis Thornleigh is well located and easy to find. The staff were very pleasant and helpful and the bistro food was good. However we were in the disabled fully accessible room, the bathroom was well set up but the bedroom was very crowded. Luckily we did not have a wheelchair as I feel the bedroom would not accommodate anyone in a wheelchair.

Our stay was fine, no real complaints at all. Ibis Thornleigh is starting to see recovery from very quiet times during Covid, which is great, but it does mean a lot of new staff. We used to know all the staff there, but most of them have moved on. Jimmy is practically the only member of staff that we really know, but we regard him as a friend. My only very little issues were that my room did not have a hairdryer, and initially, no bathmat - those things should have been checked. And, it kind of feels a bit trivial, but when I have booked 2 rooms for 4 nights, I think that warrants at least one free drink every night, not just one.

Check in and check out easy process. Staff were good. Room adequate as you would expect from Ibis. Hotel in good location when transiting through Sydney. Breakfast was basic but up to standard expected at Ibis.

This is a great spot, surrounded by everything you need. The staff are all friendly and professional and make your stay very enjoyable.

Arrived late and left early, so experience was limited. Strong shower, comfortable bed, desk from which to do work functional. Downside: the room smelled upon arrival. I activated the air conditioning, which made it worse. I turned it off and by the morning the room was like a sauna. The breakfast was uninspiring but adequate.

Very old hotel with poor quality furnishings in the rooms, multiple repairs on walls and soft furnishings were long overdue and in need of replacement. Reception staff not very receptive to customer feedback.

Very happy with the stay and services provided by IBIS Thornleigh. An ideal location for public transport and connection to major roads. Room comfortable and quiet. The room was comfortable and quiet. Friendly and obliging staff.

My husband and I have stayed at this hotel, probably nearly 200 times (we received some time ago reference from the hotel for our 100th stay) but on this occasion it was not the usual standard. We had a booking for three nights, one night then absent, and another for one night. On the first stay we returned to the hotel about 3.00 pm in the afternoon to find the room not serviced. We asked the cleaner not to bother. However, on the final day the room was not serviced again, three days without any servicing. We had to ask for dry towels. We were phoned on two occasions to say the restaurant would not be open which we appreciated being notified in advance. However, on the final night after returning from dinner outside the hotel, the chef (we know him well due to our numerous stays) came to say 'hello'. When told we were informed the restaurant would not be open he was rather mystified. The staff were pleasant and the room clean when we arrived. However, the grounds certainly need attention, rubbish and papers everywhere. One staff member said he had been instructed to weed the garden, a pity it was an instruction to collect the rubbish. We will probably stay again if it isn't closed for their renovations and hopefully things will have improved. Also, I had prebooked this stay sometime earlier and could have cancelled and booked through 'red hot rooms', but didn't like causing any problems with the booking, now regret that I didn't do so.