ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,118 reviews

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ibis Sydney Thornleigh - Image 1
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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Non contractual photo

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,118 reviews

TripAdvisor Rating  4.0/5  593 reviews

Just okay

Customer review rating 2.0/5

Paul Business - Confirmed reviews ALL

Room cold air-conditioning not warming. Over charged at restaurant due to not being a member of something, you shouldn't charge more for paying hotel guests.

Dear Paul P., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy- Assistant Manager

Just what I needed

Customer review rating 4.5/5

Ian Solo - Confirmed reviews ALL

I had a night off from tenting while walking the Great North Walk. Hot shower, warm bed, close to shops and food outlets. This hotel was the closest place to the trail.

Dear Ian, Thank you for choosing to stay with us here at Ibis Sydney Thornleigh, and we are delighted to hear that you enjoyed your stay. We thank you also for taking a few moments to share your experience and feedback with us. Our team here are always striving to improve the quality of our services and therefore your feedback is very valuable to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Gullotto General Manager

Great service

Customer review rating 4.5/5

Illana Families - Confirmed reviews ALL

We stayed one night, the room was clean and comfortable. The customer service was great and staff were very friendly- especially Patrick when we came down for breakfast.

Dear Illana J., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy- Assistant Manager

Convenient

Customer review rating 2.5/5

Brad J. Couples - Confirmed reviews ALL

Hotel staff were great, very pleasant and friendly. The room is uncomfortable and awkward. The bathroom reminds me of the cramped bathrooms on board a cruise ship, complete with the elevated floor, weird triangular shape, plastic everything and rusted door frames. The threat of a $1500 charge if we set off the smoke alarm with steam is a nice touch too. Queen size bed with power on only one side for overnight phone charging is a pain as is having only 1 chair. I’m not sure why but the T.V in our room turned itself on at around 5am (I think), I’m not sure if it’s programmable and a previous guest set it up as an alarm?? Anyway, not your fault, just an annoyance. Another nice touch might be to have a couple of wine glasses in the room. Reception staff happily gave me a couple of glasses on request though. My wife and I were in town on business but we did want to enjoy some wine in our room after dinner. All in all, the pricing was reasonable but the room is weird and dated and well due some significant renovations, especially that horrible, strange bathroom.

Dear Brad, Thank you for choosing to stay with us at the Ibis Sydney Thornleigh, however we do extend our deepest apologies that your experience fell below standard. We absolutely understand that the building is beginning to show its age, and we hope to begin refurbishments in the near future to give some new life to the hotel. Thank you for taking the time to share your experience with us. Our team here is always looking for opportunities to grow and refine our services, so your feedback is greatly appreciated. We look forward to the opportunity to welcome you back to Ibis Thornleigh in the near future and provide you with an improved experience. Warm Regards, Patrick Gullotto General Manager

Great position for us

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff were helpful, courteous and so nice. We changed our plans, and they did everything to accommodate us. This was a medical trip.

Dear Madeline, We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. We always strive to provide friendly service so it is wonderful to hear when people receive just that. I will be sure to pass your kind words on to the team who will be delighted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy- Assistant Manager

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Other web-users rate our hotel

  • 434 reviews 8.6/10 Location
  • 827 reviews 6.3/10 Room
  • 711 reviews 9.1/10 Service
  • 17 reviews 7.3/10 WiFi
  • 419 reviews 5.3/10 Cleanliness
  • 168 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.