Dear Jay, Thank you for taking the time to share your feedback and for your 80/100 rating. We’re pleased to hear that you found our hotel clean and comfortable, our location convenient, and our team helpful. We’re also glad that, despite your rooms not being as close together as you would have preferred, everything worked out well for your family. We certainly understand how helpful it can be for families to have rooms located next to or close to each other. While room allocation is subject to availability at the time of arrival, we will always do our best to accommodate requests for adjoining or nearby rooms whenever possible. Thank you for choosing ibis Sydney Thornleigh. We appreciate your support as an ALL Accor member and hope to welcome you and your family back again soon. Kind regards, The ibis Sydney Thornleigh Team

Dear Di, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a positive experience with our team and that you would recommend us to others. We sincerely apologise for the inconvenience caused by the empty shower soap dispenser and the lack of teaspoons in your room. These are basic amenities that should have been checked and replenished prior to your arrival, and we’re sorry that we fell short of our usual standards on this occasion. We have shared your feedback with our housekeeping team to ensure greater attention is given to these details moving forward. Thank you for bringing this to our attention and for your understanding. We hope to have the opportunity to welcome you back and provide you with the experience you have come to expect from ibis. Kind regards, The ibis Sydney Thornleigh Team

Dear Joelene, Thank you so much for your wonderful feedback and for giving us a perfect score! We’re delighted to hear that you had a comfortable and enjoyable stay with us. It’s great to know you found our location convenient, the check-in process easy, and our rooms clean and comfortable. We’re especially pleased that our team made a positive impression on you. We’ll be sure to share your kind words with the entire team. Thank you for choosing ibis Sydney Thornleigh and for your continued support as an ALL Accor member. We truly appreciate your recommendation and look forward to welcoming you and your family back again soon. Kind regards, Ibis Sydney Thornleigh

Dear Edgar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Sydney Thornleigh

Dear Carol, Thank you so much for your lovely feedback and for being a loyal guest of ibis Sydney Thornleigh for over 16 years. We truly appreciate your continued support and are delighted to hear that you always enjoy your stays with us. We also appreciate your feedback regarding the parking and breakfast booking process and understand how changes to familiar arrangements can be unexpected. It’s wonderful to have you as part of our ibis family, and we look forward to welcoming you back again soon. Warm regards, ibis Sydney Thornleigh

Dear Dinh, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the cleanliness of the room, comfortable bed and the service from our team. We’re sorry to hear that breakfast didn’t quite meet your expectations. We understand how having the same selection each day can become disappointing, and we appreciate your honest comments on the quality and variety. We’ve also noted your feedback regarding the Wi-Fi speed. Your feedback is genuinely helpful as we continue looking for ways to improve. We hope to welcome you back to ibis Sydney Thornleigh on your next visit. Warm regards, ibis Sydney Thornleigh

Dear David, Thank you for your wonderful feedback. We’re so pleased to hear that you enjoyed our convenient location and that our team made your overnight stay a pleasant one. It’s lovely to know you found our staff friendly and efficient, and that you felt our rooms offered good value. We truly appreciate your kind words and your continued support as an ALL – Accor Live Limitless Gold member. We look forward to welcoming you back again. Warm regards, The ibis Sydney Thornleigh Team

Dear Thomas, Thank you for taking the time to share your detailed feedback following your stay with us. We are sorry to hear that your experience did not meet the standard we aim to provide. We sincerely apologise regarding the broken chair. Once this was brought to our attention, it should have been removed promptly, and we are disappointed that this was not followed through. We are also sorry that your room was not serviced on the second day of your stay and that there was confusion regarding your arrival date. We understand how frustrating this must have been, particularly when you were expecting your room to be serviced. Your comments regarding the cleanliness of the room are also noted. The crumbs and dust you found around the seating and on the ledge are not acceptable, and we will reinforce our room inspection and housekeeping standards with the team. We also appreciate your feedback regarding our team’s assistance with dining recommendations. We agree that providing only a Google search and one option does not offer the level of helpful service we should provide. We will remind our team to be more proactive and knowledgeable when assisting guests with local dining options. Regarding the restaurant, we would like to clarify that our restaurant is open every morning and evening. Breakfast is served from 6:30 am to 9:00 am, and dinner is available from 5:30 pm to 9:00 pm. No booking is required for either breakfast or dinner. We are sorry that this was not made clear during your stay and that you did not have the opportunity to enjoy our restaurant. Thank you again for bringing these matters to our attention. Your feedback provides valuable insight into areas where we need to improve, and we hope to have the opportunity to provide you with a much better experience should you choose to stay with us again. Kind regards, Management Team ibis Sydney Thornleigh

Dear Geoffrey, Thank you for taking the time to share your feedback and for your continued loyalty to ibis Sydney Thornleigh. We truly appreciate you choosing to stay with us a couple of times each year. We are pleased to hear that you were happy with your accommodation, cleanliness, Wi-Fi and departure experience. We are sorry, however, that your overall experience has been variable between stays, and we appreciate you highlighting this as an area where we need to improve our consistency. We also apologise that our reception team did not clearly advise you about your ALL Accor benefit and the applicable 50% parking discount. We understand how important it is for our loyalty members to receive the benefits they are entitled to, and we will remind our team to ensure these are communicated during future stays. Thank you as well for bringing the breakfast mushrooms to our attention. This is certainly not the standard we expect, and your comments will be shared with our kitchen team for follow-up. We value your ongoing support and look forward to welcoming you back soon. We hope your next stay will be a more consistent and enjoyable experience. Kind regards, Management Team ibis Sydney Thornleigh

Dear Michael, Thank you for your wonderful feedback and for continuing to stay with us. We’re so pleased to hear that our team consistently makes you feel welcome. We’ll be sure to share your kind words with Patrick — it’s lovely to hear how much of an impression he has made. We truly appreciate your loyalty and look forward to welcoming you and your family back again soon. Warm regards, ibis Sydney Thornleigh Team

Dear Shona, Thank you for taking the time to share such thoughtful and detailed feedback following your stay at ibis Sydney Thornleigh. We’re pleased to hear that you found our location convenient, our parking helpful, and your room wonderfully quiet. It’s also lovely to know that our team provided great service and contributed to a positive stay overall. We genuinely appreciate your comments regarding the cleanliness of the shower and the dust around the room edges. Your experience in hotel housekeeping gives your feedback particular insight, and we understand the importance of allowing our housekeeping team sufficient time to complete those finer details. Please be assured that your comments have been shared with the team so we can reinforce our cleaning standards and ensure these areas receive the attention they deserve. We’re grateful that, despite these concerns, you would consider returning to stay with us. Your feedback gives us a valuable opportunity to improve, and we hope to provide you with a noticeably better experience on your next visit. Warm regards, The Team at ibis Sydney Thornleigh

Dear Robyn, Thank you for taking the time to share your lovely feedback following your stay at ibis Sydney Thornleigh. We’re delighted to hear that you enjoyed our convenient location, clean and tidy accommodation, as well as the breakfast and dinner options. It’s also wonderful to know that you found the booking process easy and were pleased with the service provided by our team. We truly appreciate your 9/10 recommendation and your continued loyalty as an ALL Accor Platinum member. Your kind comments are a great encouragement to our team, and we’re pleased to know you had an enjoyable stay with us. We look forward to welcoming you and your partner back to ibis Sydney Thornleigh for another pleasant stay. Warm regards, The ibis Sydney Thornleigh Team

Dear Lyndon, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you found the accommodation and restaurant to be reasonable for the price, and that you were satisfied with the cleanliness and your check-out experience. However, we sincerely apologise for the serious inconvenience and concern caused when another guest was inadvertently issued a key to your occupied room. We completely understand how unsettling and unexpected this would have been. Your comments are well noted, and we agree that a simple verification of the room’s occupancy should have been carried out before issuing another key. Please be assured that we take this matter seriously and will use your feedback as an opportunity to reinforce the importance of following the correct procedures with our reception team. We appreciate you bringing this to our attention, as guest security, privacy and peace of mind are extremely important to us. We hope you will consider staying with us again so that we can provide you with the smooth and comfortable experience you should expect. Kind regards, The Management Team ibis Sydney Thornleigh

Dear Ken, Thank you for your wonderful review and for taking the time to share such thoughtful feedback with us. We’re delighted to know you enjoyed a good night’s sleep, received friendly service from our team, and particularly enjoyed your pizza dinner — even if the portion proved a little too generous! It’s wonderful to hear that our reception team made a positive impression during your arrival and departure, and we truly appreciate your kind comments about our trainees as well. We’re also pleased that you felt well recognised as an ALL Gold member and enjoyed your welcome drink. Your suggestions regarding a greater variety of dining options and smaller serving sizes are greatly appreciated. We will certainly share this feedback with our food and beverage team, particularly your consideration for guests who may prefer lighter portions. Thank you again for your continued loyalty and for recognising our efforts toward sustainability and caring for our guests. We look forward to welcoming you back to ibis Sydney Thornleigh for another comfortable stay. Warm regards, The Management Team ibis Sydney Thornleigh

Dear Toni, Thank you so much for taking the time to share your lovely feedback with us. We’re really pleased to hear that you had a comfortable stay and that our team made you feel so welcome. It’s wonderful to know you found your room clean and enjoyed the friendly service from our staff. Your kind words mean a lot to the whole team, and we truly appreciate your support as an ALL Accor member. We hope to have the pleasure of welcoming you back to ibis Sydney Thornleigh for another comfortable stay soon. Warm regards, ibis Sydney Thornleigh

Dear Jeneene, Thank you so much for your wonderful 90/100 rating and for taking the time to share your feedback with us. We’re really pleased to hear you had a comfortable, no-fuss stay and that everything from your arrival through to departure made for a positive experience. It’s lovely to know our team and the cleanliness of the hotel also contributed to your stay. We truly appreciate your loyalty to Accor and Accor Vacation Club, and your recommendation means a lot to all of us. We hope to have the pleasure of welcoming you back to ibis Sydney Thornleigh again soon. Warm regards, ibis Sydney Thornleigh

Dear Tim, Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We’re pleased to hear that you enjoyed our convenient location, found your accommodation clean and comfortable, and had a positive experience with our team. We also appreciate your feedback regarding the breakfast. We’re sorry that the hot food was not served at the appropriate temperature and that the long-life milk provided with the coffee did not meet your preference. Your comments have been shared with our team as we continue to look for ways to improve our breakfast offering. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back to ibis Sydney Thornleigh for an even better experience next time. Kind regards, The ibis Sydney Thornleigh Team

Dear Kenneth, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your room did not meet the expected standards of cleanliness and comfort. We are particularly concerned to hear your comments about the carpet and the condition of the room, and we sincerely apologize for the experience you had. Your feedback regarding the cleanliness checks, room condition and the accuracy of our online photos is well noted. We will also address your comments with our housekeeping team, as friendly and professional service is just as important to us. We are pleased that your check-in, Wi-Fi and departure experience were positive, but we understand that these positives do not make up for the issues you experienced with your room. We truly appreciate you bringing this to our attention and hope we have the opportunity to provide you with a much better experience in the future. Warm regards, The ibis Sydney Thornleigh Team

Dear Mark, Thank you for taking the time to share your feedback and for rating your stay with us. We’re pleased to hear that you found the hotel well located and comfortable, and that you were happy with the cleanliness and service provided by our team. Regarding the security deposit, we understand your concern, particularly when the room has been prepaid by a company. Please be assured that the card authorisation taken at check-in is not a charge or a payment for the room or services. It is simply a security authorisation held against the room for the duration of the stay. No money is taken from the card unless there are any additional charges or damages that need to be settled. We appreciate your feedback and understand that this process may not always be clear, especially for business travellers whose accommodation has already been paid for by their company. We will continue to look at how we can better explain this at check-in to make the process as smooth and transparent as possible. Thank you again for your feedback, and we hope to welcome you back to ibis Sydney Thornleigh in the future. Kind regards, ibis Sydney Thornleigh