ibis Sydney Thornleigh Hotel 3.5 stars

There was only one Ibis staff member who had to run the front desk, as well as serve the bar & cook and serve meals The resultant service level was very poor. This has the appearance of penny pinching in the name of COVID 19 restrictions I recommend that you close the IBIS kitchen & bar & suspend any promotion of the meal service until you can afford appropriate staff levels

couldn't fault anything except the cooked breakfast was cold.

My first impression into reception was positive, especially because COVID 19 protocols were in place and it was clean and attractive. For me, this was reassuring. Also, the gentleman at reception was most helpful in directing me to car parking and the location of my room. My room was clean and tidy with facilities that met my needs. I especially liked the pillowcases as they were soft to the skin akin to my own at home (400 + thread count?) My only disappointment was with the television where no television channels were available. I used my own wifi to watch my favourite television programs on my tablet instead. I lnow I could have consulted staff but was too tired to make the effort. I would stay here again in the future.

Relaxing

Our experience was acceptable only. After booking a queen room, we were allocated double bed room. I didn’t know hotels still used doubles. After checking that breakfast was available at 6.30am, we duly arrived at the dining room, ordered, and were finally served at 7.10am. I would think that kitchen staff should arrive early and be ready to start cooking and serving at opening time, not 40 minutes later. The room was very clean, and ,as usual, reception staff were courteous and pleasant

Staff were great. Hard times with covid but they did a great job.

Pleasant desk and bar staff; good room with a comfortable bed. Heads up when finding parking lot entrance

During covid the premises were well presented and very clean . Dinner althought a limited menu was great.

I know COVID makes it difficult to rent rooms out but surely you would know or have rooms ready on the standby for additional customers. The hot water tiny room had been disconnected or worked on... but obviously not checked. Hence I hopped into a cold shower and ended up ringing the concierge. To their credit they did upgrade me to a king bed. I usually have great service here but was disappointed that things were not checked before letting the room out. Things happen... just disappointed.

Very quiet. Check in was quick. The room was clean. The service was good

very good

easy to book, easy to check. Staff were more then helpfull. Great evening meal.

Good

With thanks to Lauren and the staff I enjoyed another excellent stay at the Ibis Thornleigh.

polite and helpful employee. But general impression was they have saved money whereever they can. Okay for a bed for the night.