ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,019 reviews

ibis Sydney Thornleigh - Image 1
ibis Sydney Thornleigh - Image 2
ibis Sydney Thornleigh - Image 3
ibis Sydney Thornleigh - Image 4

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,019 reviews

Customer review rating 5.0/5

Anthony E. Solo - Confirmed reviews ALL

Dear Anthony, Thank you for your fantastic review and for awarding ibis Sydney Thornleigh a perfect score! We're delighted to hear that you enjoyed our convenient location, friendly service, and clean, comfortable rooms. Your kind words about our team and the care they put into maintaining the hotel mean a great deal, and we'll be sure to share your compliments with everyone. We're especially pleased that you enjoyed our breakfast buffet—it's wonderful to know it helped make your stay even more enjoyable. Thank you for your recommendation and for choosing to stay with us. We truly appreciate your loyalty as an ALL Classic member and look forward to welcoming you back to ibis Sydney Thornleigh the next time your travels bring you our way. Kind regards, Rhea The Team at ibis Sydney Thornleigh

Customer review rating 4.0/5

Debbie C. Couples - Confirmed reviews ALL

Dear Debbie, Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We're delighted to hear that you had another comfortable stay with us and that our convenient location continues to make visiting your family easy. It's wonderful to know you enjoyed the comfort and cleanliness of your room, as well as the friendly service provided by our team. We also appreciate your positive comments about our booking process, sustainability efforts, and the facilities we offer. Your continued loyalty as an ALL Classic member and Accor Vacation Club member means a great deal to us. Thank you once again for choosing to stay with us. We look forward to welcoming you back to ibis Sydney Thornleigh on your next visit to see your family. Kind regards, The Team at ibis Sydney Thornleigh

Customer review rating 1.0/5

Tim S. Business - Confirmed reviews ALL

Dear Tim, Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We are very sorry to learn that your experience did not meet your expectations. In particular, we sincerely apologise for the condition of your room, including the cleanliness, as well as the comfort of the bed and the bathroom. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review and follow-up. We also regret that your booking and check-in experience was frustrating. We appreciate your feedback regarding communication and will continue to invest in training and development to ensure every guest receives clear, welcoming, and professional service. As a valued ALL Classic member and Accor Vacation Club member, we're disappointed that you left feeling under-recognised. We understand how important it is to acknowledge our loyal guests, and we will review this with our team. Thank you again for your honest feedback. It helps us identify where we need to improve, and we hope you will consider giving us another opportunity to provide you with the level of service and comfort you expect from ibis Sydney Thornleigh. Kind regards, The Team at ibis Sydney Thornleigh

Customer review rating 4.5/5

Joanne V. Friends - Confirmed reviews ALL

Dear Joanne, Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We're delighted to hear that you found our hotel to be good value for a travelling stopover and that you enjoyed our comfortable beds, quiet rooms, and friendly service. We're also pleased that our team was able to quickly resolve the room allocation issue and ensure your stay was a positive one. Thank you as well for your feedback regarding the soap dispensers. We appreciate you bringing this to our attention, and we'll remind our housekeeping team of the importance of ensuring all dispensers are fully replenished before guest arrivals. We truly appreciate your loyalty as an ALL Gold member and thank you for choosing to stay with us. We look forward to welcoming you back to ibis Sydney Thornleigh on your next trip. Kind regards, Rhea The Team at ibis Sydney Thornleigh

Customer review rating 4.0/5

Margaret H. Families - Confirmed reviews ALL

Dear Margaret, Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We're pleased to hear you found our hotel conveniently located and that you had a pleasant stay with your family. It's great to know that our location suited your needs and that you enjoyed a smooth booking experience through the ALL Accor app. We appreciate your positive ratings across your stay, including your accommodation, breakfast, cleanliness, our team, and WiFi. Your feedback encourages us to continue providing a comfortable and reliable experience for our guests. Thank you for choosing ibis Sydney Thornleigh. We look forward to welcoming you and your family back again in the future. Kind regards, Rhea The Team at ibis Sydney Thornleigh

Other web-users rate our hotel

  • 405 reviews 8.9/10 Location
  • 814 reviews 6.4/10 Room
  • 715 reviews 8.9/10 Service
  • 8 reviews 5.3/10 WiFi
  • 430 reviews 5.8/10 Cleanliness
  • 152 reviews 8/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Sydney Hotels