ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,017 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,017 reviews

Customer review rating 5.0/5

Sharon O. Couples - Confirmed reviews ALL

Rooms are lovely resturant is excellent breakfast was great also, wonderful variety of foods

Customer review rating 1.5/5

Julia S. Couples - Confirmed reviews ALL

The bathroom was leaking so the floor was wet in the bedroom, the toilet was running and there was a low but quite loud machinery whirring just outside our room. We only noticed this when trying to sleep and were too tired to contact reception in the middle of the night.

Customer review rating 1.5/5

Celia B. Couples - Confirmed reviews ALL

Staff were very nice. Room was very cold, even with extra blanket. I would not stay there again .

Dear Celia, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Thornleigh. We are very sorry to learn that your room was uncomfortably cold and that the heating did not provide the level of comfort you expected. We understand how important a warm and comfortable room is, particularly during the cooler months, and we sincerely apologise that this affected your stay so significantly. While we are pleased to hear that you found our staff friendly and helpful, we regret that this was not enough to offset the discomfort you experienced. Your comments regarding the room temperature and heating have been shared with our maintenance and management teams for immediate review to ensure our heating systems are functioning correctly and consistently. We also appreciate your feedback regarding the booking, check-in, and loyalty programme experience. Guest feedback such as yours helps us identify areas where we need to improve. Thank you again for bringing this matter to our attention. We value your loyalty as an ALL Classic member and are disappointed that we did not provide the experience you expected. We hope you will consider giving us another opportunity in the future to deliver a much more comfortable stay. Kind regards, Rhea Ibis Thornleigh

Customer review rating 2.5/5

Carly R. Solo - Confirmed reviews ALL

Overnight stay, so just needed a bed and nothing fancy, this hotel was ok and as expected for the price paid. Basic standard of room, the TV was small and old-school, room was surface clean, shower was great, bathroom small but suitable. However, first room we were given had a fridge that didn't work and had ice-creams left, and had not been cleaned out, in the freezer that were melted. I required a fridge that worked so I managed to negotiate that we change rooms, though this was not offered at first, just the option to leave my drinks and food in the hotel kitchen! The hairdryer in the room I stayed in did not work, made a screeching sound and didn't blow air. The staff were friendly, check in and out was easy, parking was outdoors with plenty of space.

Dear Carly, Thank you for taking the time to share such detailed feedback about your recent stay with us. We are pleased to hear that you found our location convenient, appreciated the ample parking, enjoyed the shower, and found our team friendly and the check-in and check-out process straightforward. However, we sincerely apologise for the issues you encountered with both the refrigerator and the hairdryer. The condition of the fridge in your initial room and the fact that it had not been properly checked and cleaned before your arrival is not the standard we aim to provide. We also regret that an immediate room change was not offered when you first reported the issue. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed and do not recur. We are also sorry to hear about the malfunctioning hairdryer, as well as your experience with the ALL.com booking process. Feedback such as yours is valuable in helping us identify areas where improvements can be made. Thank you again for your balanced review and for recognising the aspects of your stay that met your expectations. We appreciate your loyalty as an ALL member and hope to have the opportunity to provide you with a smoother and more comfortable experience in the future. Kind regards, Ibis Team

Customer review rating 4.0/5

Leon S. Couples - Confirmed reviews ALL

The shady chaps stealing your silverware and sleeping in the foyer was a little ordinary

Dear Leon, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient for your journey and that you were happy with the cleanliness of your room, as well as the service provided by our team. Your positive ratings for check-in, cleanliness, and staff are greatly appreciated. At the same time, we are sorry to learn that your experience in the foyer did not meet your expectations. We understand how the presence and behaviour of other individuals in public areas can affect a guest's comfort, and we appreciate you bringing this to our attention. Please be assured that guest safety and security remain a priority, and we will review your comments with our team. We also appreciate your feedback regarding the shower steam notice. The signage is intended to help prevent accidental alarm activations and the associated costs that can result from emergency call-outs. We understand your perspective and will take your comments into consideration as we review how this information is communicated to guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back on your next trip and provide an even better experience. Kind regards, The Management Team ibis Sydney Thornleigh

Other web-users rate our hotel

  • 400 reviews 8.8/10 Location
  • 800 reviews 6.5/10 Room
  • 708 reviews 8.9/10 Service
  • 6 reviews 7.7/10 WiFi
  • 422 reviews 5.7/10 Cleanliness
  • 152 reviews 8.1/10 Breakfast

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