ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,026 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Room 1

Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,026 reviews

Customer review rating 4.0/5

Angelique W. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Daniel P. Business - Confirmed reviews ALL

Hi Daniel, Thank you for taking the time to share your feedback following your recent business stay with us. We're delighted to hear you found your room fantastic value for money and appreciated our convenient location close to the shops and train station. It's wonderful to know you're planning to stay with us again. We also appreciate you highlighting the cleanliness issues you encountered. We're sorry to hear the sheets were not completely clean and that parts of the room were dusty. This isn't the standard we aim to provide, and your comments have been shared with our housekeeping team so we can improve our attention to detail. Thank you again for your valuable feedback and for being a member of the ALL – Accor Live Limitless loyalty programme. We look forward to welcoming you back to ibis Sydney Thornleigh for another comfortable stay. Kind regards, The Team at ibis Sydney Thornleigh

Customer review rating 1.0/5

Jonathan R. Business - Confirmed reviews ALL

Dear Jonathan, Thank you for taking the time to share your detailed feedback. We are sincerely sorry to learn that your stay did not meet your expectations, particularly regarding the condition and cleanliness of your room. The issues you have described—including the bathroom, carpet, kettle, air conditioning, and bedding—are extremely concerning and do not reflect the standards we aim to provide. We also regret that your concerns about the kettle were not resolved to your satisfaction during your stay. Please be assured that your comments have been shared with our management, housekeeping, and maintenance teams for immediate investigation and follow-up. Feedback such as yours is taken very seriously as it helps us identify areas where improvements are needed. We understand your disappointment, especially as an ALL Classic member, and we are sorry that we have let you down on this occasion. We appreciate you bringing these matters to our attention and regret the negative impression this experience has left. Kind regards, The ibis Sydney Thornleigh Team

Customer review rating 2.0/5

Mark H. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear that our team member at check-in made such a positive impression and provided you with excellent service. We will be sure to pass on your kind words to her. We're sorry to learn that your stay was disrupted by the noisy air conditioner and that the issue was not resolved during your visit. We understand how important a quiet and comfortable room is for a good night's sleep, and we apologise that we fell short of your expectations. Your comments have been shared with our maintenance team so the air conditioning unit can be inspected and repaired. We also appreciate your feedback regarding the follow-up after you reported the issue, as we know we can do better. We hope you'll give us another opportunity to provide you with the comfortable and enjoyable stay you deserve. Kind regards, The Team at ibis Thornleigh

Customer review rating 3.0/5

Donna B. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at ibis Thornleigh. We're sorry to hear that the condition of your room did not meet your expectations. Your comments regarding the furniture, carpet, and seating have been noted and shared with our housekeeping and maintenance teams for review, as we strive to provide a clean and comfortable environment for all our guests. We're pleased to know you found the bed comfortable and clean and that you enjoyed our breakfast, particularly the variety on offer. It's encouraging to hear these aspects of your stay were highlights. We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Kind regards, The Team at ibis Thornleigh

Other web-users rate our hotel

  • 412 reviews 8.9/10 Location
  • 815 reviews 6.4/10 Room
  • 723 reviews 8.8/10 Service
  • 7 reviews 5.6/10 WiFi
  • 433 reviews 5.6/10 Cleanliness
  • 152 reviews 8.1/10 Breakfast

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