Wifi WOULD NOT WORK Reception couldn't care less

Check in was painful; booked 2 rooms; were given keys for both but 1 room hadn't been cleaned. Had to wait another hour before the 2nd room was ready (this was a 6pm check-in so no excuse) and staff attitude was ordinary....I had to chase them up.

A convenient location. Open parking. Comfortable bed. Breakfast available. Friendly staff.

We only spent two nights at Ibis Thornleigh, however, the room was so very small and almost claustrophobic. The bathroom swayed underfoot and made me feel “sea sick” (so to speak) The room was not serviced and the poor girl working on her own (and struggling) had to bring up fresh towels.

I have been staying frequently over this year as my husband has been in hospital nearby. It is very convenient, affordable and has all the comfort you need!

The general experience was good with the exception of tripping over the door sill when preparing to depart in the morning and hitting my head and shoulder against the opposite wall, as I have had major recent surgery on my neck. Following the fall I needed to attend Hornsby hospital for Xrays and scans and fortunately being discharged around 12 hours later. This is by no means a complaint just a record of the facts. May I recommend that a sign is placed on the door indicating the raised sill. When I fell and was not able stand for a short period of time I would like to thank two of your staff for the assistance and care given to firstly Edna (the cleaner) and Patrick (Manager I think) although experience was of concern the assistance and care was something that you can be proud off. Apologies for taking so long to respond to this review it has been a very difficult week for me. On another note a friend who visited me over the last two days stayed at the same hotel following my recommendation.

A good stay. Comfortable and quiet with good service. Mattress, for me, a little too soft.

Friendly, helpful staff, clean and comfortable

Well located for our sporting event, on-site kitchen/bar a welcome feature.

always a pleasure to stay, its reasonably priced, always clean and tidy and the staff is fine

Comfortable and close to my intended location.

Experience overall was excellent from initial telephone call to book a room to check-in and check-out. The location with close proximity to the M1 was ideal. The room was comfortable and had all the amenities needed for my overnight stay. The only downside was a regular bang from either within the wall or from outside the room which was a bit disconcerting.

from the phone call to book, the book in and check out process was a 10 out of 10

From entry to exit a good experience form reception to meal/ wine & favorite room

My husband and I have stayed at this hotel, probably nearly 200 times (we received some time ago reference from the hotel for our 100th stay) but on this occasion it was not the usual standard. We had a booking for three nights, one night then absent, and another for one night. On the first stay we returned to the hotel about 3.00 pm in the afternoon to find the room not serviced. We asked the cleaner not to bother. However, on the final day the room was not serviced again, three days without any servicing. We had to ask for dry towels. We were phoned on two occasions to say the restaurant would not be open which we appreciated being notified in advance. However, on the final night after returning from dinner outside the hotel, the chef (we know him well due to our numerous stays) came to say 'hello'. When told we were informed the restaurant would not be open he was rather mystified. The staff were pleasant and the room clean when we arrived. However, the grounds certainly need attention, rubbish and papers everywhere. One staff member said he had been instructed to weed the garden, a pity it was an instruction to collect the rubbish. We will probably stay again if it isn't closed for their renovations and hopefully things will have improved. Also, I had prebooked this stay sometime earlier and could have cancelled and booked through 'red hot rooms', but didn't like causing any problems with the booking, now regret that I didn't do so.