ibis Sydney Thornleigh Hotel

I have stayed here many times and usually it’s quite adequate. I had not stayed for a while as the hotel allowed smoking in the alfresco area right outside the front door. I had a need to stay there last week because of business appointments near by. The weather was warm so I thought when I arrive I shall eat outside. No chance ! On arrival all the tables were full of people drinking ( which is fine) and smoking ( which is not.) When checking in I mentioned to the person ( female who seemed to be a person of authority) that I was not happy with all the smoking in the Alfresco area right outside the door, given that they have a smoking area across the other side of the drive. She not only showed no concern for me she actually told me that there was no problem with about 10 people smoking near the front door. The lady seemed to be more worried about telling 10 odd people to move than 1 person that it is ok to smoke there. There is also a sliding door in the restaurant ( which I later was in ) that was being used by the people smoking to come in and out allowing the smoke and smell to come in. On Thursday morning 5th December @ 8.30 am I came out of the automatic front doors to be hit by smoke coming from 2 Chinese men standing directly outside. I have stayed at Accor hotels this year 53 times and about to stay in Perth 3 more nights this week. I cannot stay ever again at Ibis Thornleigh, not only because of the allowance of smoking, but mainly because of the couldn’t care less attitude and weakness act act on a valid complaint by a person in management. Disgraceful !!

Had wife daughter & 2 grandkids and the room configurations met our needs. ie. A queen room and a triple room for daughter and grandchildren. It also had the advantage of a reasonably priced restaurant area on site, which suited us just fine

Very minor issue was toilet cistern loud thump at end of fill. Otherwise it’s nice to have consistency in standards. The direct phone booking process was quick and easy and the employee friendly and courteous.

Due to recent storms and extreme power outages (Tuesday November 26 2019), staying overnight provided short term relief later in the week.

Would have been better if a few more power points were available in more convenient positions ie a little lower in the bathroom so that the jug cord would reach easily also power points on both sides of the bed would be nice for phone charging. The entrance to the hotel could have been made easier to find if directions had been given with the reservation confirmation . Lastly a biscuit would be nice with the coffee and tea in the room. Overall the hotel was acceptable given the price bracket . The staff were very helpful and the room was clean and tidy,the breakfast was good except only white bread was available and a warmer for the croissants would be nice. Sorry I should have advised you that I am unable to eat white bread in advance ,took for granted grain bread would be available. The morning staff were very helpful and raided the kitchen for me for which I am very grateful.