Mercure Ax Les Thermes

Customer review rating (ALL Rating) 4.7/5 214 reviews

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Description

Hotel extras

  • Access to our spa at an additional cost (EUR 15 per person)

  • Restaurant le Villemur, bistronomic cuisine - Bar facing the mountains

  • 3 equipped seminar rooms, A/C, natural light, historic location

  • Exceptional experience of life at the historic Château de Villemur

  • Directly accessible from Toulouse by Ski-Rail

Our accommodation(s)

Hotel location

Mercure Ax Les Thermes

6 rue de la Condamine
09110 AX LES THERMES
France

GPS:42.722361, 1.839916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT FEDOU

At the restaurant, from breakfast to dinner, our chef conjures up Pyrenean cuisine using local produce - individual dishes, plates to share and buffets, all with a focus on homemade.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  214 reviews

Customer review rating 5.0/5

Gemma D. R. Families - Confirmed reviews ALL

Excellent acommodation! Well located and new! Very Good breakfast!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reception team, Mercure Ax-les-Thermes

Customer review rating 4.5/5

Carie L. Families - Confirmed reviews ALL

Great room, amenities and phenomenal staff customer service. Would stay here again.

Customer review rating 4.5/5

Franck C. Business - Confirmed reviews ALL

super

Customer review rating 1.5/5

Ishaan N. Families - Confirmed reviews ALL

The heating was turned off when its below freezing outside? It is totally senseless. The receptionist told us that the technician won't return till 2 days later. He then offered extra blankets and instead of blankets they were actually bed sheets. How do we keep warm with bed sheets? Cleanliness is another major issue. Bed sheets had hair in them, cutlery at breakfast was dirty!

Dear Ishaan N., Thank you for taking the time to share your experience. We sincerely regret that the comfort and cleanliness of your stay did not meet your expectations. Indeed, the days prior were unusually warm, which required adjustments to our heating system and may have caused some discomfort in certain rooms. Your comments regarding the heating and housekeeping have been shared with the relevant teams to ensure corrective measures are taken. We hope to have the opportunity to welcome you again and provide an experience that fully meets our standards. Maïwenn, the reception team, Mercure Ax-les-Thermes

Customer review rating 5.0/5

Suzi J. Couples - Confirmed reviews ALL

We have been watching this hotel being built for quite a while. We finally found time and a special occasion to justify our stay. Such an excellent choice. Very friendly and efficient staff, beautiful decor and stunning views. Well positioned and cosy.

Dear Suzi J., Thank you for your feedback. We are delighted to know that your stay met your expectations. It was a pleasure to welcome you for such a special occasion. We look forward to hosting you again in the future. Best regards, Maïwenn, the reception team, Mercure Ax-les-Thermes

Other web-users rate our hotel

  • 115 reviews 8.6/10 Location
  • 178 reviews 8.8/10 Room
  • 210 reviews 7.9/10 Service
  • 148 reviews 9.8/10 Vibe
  • 115 reviews 8.6/10 Comfort
  • 112 reviews 9.1/10 Amenities
  • 95 reviews 8.9/10 Breakfast
  • 46 reviews 8.2/10 Cleanliness

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