Mercure Ax Les Thermes

Customer review rating (ALL Rating) 4.7/5 511 reviews

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Mercure Ax Les Thermes - Image 1
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Mercure Ax Les Thermes - Image 3
Mercure Ax Les Thermes - Image 4
6 rue de la Condamine, 09110 AX LES THERMES, France

Description

Hotel extras

  • Access to our spa at an additional cost (EUR 15 per person)

  • Restaurant le Villemur, bistronomic cuisine - Bar facing the mountains

  • 3 equipped seminar rooms, A/C, natural light, historic location

  • Exceptional experience of life at the historic Château de Villemur

  • Directly accessible from Toulouse by Ski-Rail

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Family Room - a double bed and a rollaway bed for two people

Photo out of - Classic Family Room - a double bed and a rollaway bed for two people

Family Room equipped with a double bed and two bunk beds, mini-bar, courtesy tray and Nespresso machine. Baby crib also available upon request.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Joinable bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Service And Equipment

Accessibility And Security

  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Double Glazing
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s) and 2 x Joinable bed(s)
See availabilities

Double Room adapted to PRM standards, mini-bar, tea/coffee-making facilities and Nespresso machine. Option to add a baby crib.

Max. number of persons
2
Area
From 29 m² / 312 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

See availabilities

Family Room with mountain view, no terrace, equipped with a double bed and two bunk beds, mini-bar, tea/coffee making facilities and Nespresso machine. Baby crib also available upon request.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Service And Equipment

Accessibility And Security

  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Double Glazing
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Ideal for families, two adjoining Privilege Rooms with mountain view balcony, one double bed and two single beds, minibar, welcome tray and Nespresso machine. A baby bed can be added.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Nespresso machine

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Service And Equipment

Accessibility And Security

  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Double Glazing
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Privilege Double Room with balcony and mountain view, mini-bar, tea and coffee-making facilities, Nespresso machine. Baby crib available upon request.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

See availabilities

Family Room on a high floor, unobstructed mountain view, mini-bar, tea/coffee-making facilities and Nespresso machine. Option to add a baby crib.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x2

See availabilities

Deluxe Room with large terrace, unobstructed mountain view, mini-bar, tea/coffee-making facilities and Nespresso machine. Option to add a baby crib.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

See availabilities

Deluxe Family Room with large terrace, unobstructed mountain view, mini-bar, tea/coffee-making facilities and Nespresso machine. Option to add a baby crib.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x2

See availabilities

Apartment

Duplex Apartment - two bedrooms, one lounge, mountain view

Photo out of - Duplex Apartment - two bedrooms, one lounge, mountain view

Duplex apartment in Château de Villemur with two bedrooms, a bathroom, a lounge, plenty of storage space, and balconies.

  • Views:

    Mountain view

Max. number of persons
5
Area
From 150 m² / 1614 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x2

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Service And Equipment

Accessibility And Security

  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Double Glazing
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Ax Les Thermes

6 rue de la Condamine
09110 AX LES THERMES
France

GPS:42.722361, 1.839916

Telephone
Fax +33 5 19 08 36 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • TLS Additional charge
  • TOULOUSE-BLAGNAC Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 53 rooms
  • 3 rooms for people with reduced mobility
  • 32 family rooms
  • 23 connecting rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Well-being

Swimming pool

  • Outside
  • On site

FITNESS CENTER

  • On site
  • Hammam Additional charge
  • Jacuzzi/Whirlpool bath Additional charge
  • Sauna room Additional charge
  • Massage Additional charge

Sports and leisure

Bike rack facilities Additional charge

  • On site

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 40 parking spaces
  • Max Limited Height: 5 m / 16.4 ft

  • Parking pricing: 15.00 € 15 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Well-lit parking

RESTAURANT FEDOU

Photo out of - RESTAURANT FEDOU

At the restaurant, from breakfast to dinner, our chef conjures up Pyrenean cuisine using local produce - individual dishes, plates to share and buffets, all with a focus on homemade.

Cooking style
Bistronomy
Capacity
60
Accessibility
Accessible service
6 rue de la Condamine, 09110 Ax Les Thermes, France
Telephone +33 5 19 08 36 10

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Holiday voucher
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

At the restaurant, from breakfast to dinner, our chef conjures up Pyrenean cuisine using local produce - individual dishes, plates to share and buffets, all with a focus on homemade.

Facing the mountains, all our spaces have been designed so that you can experience a unique stay in a warm atmosphere

Our outdoor swimming pool is accessible to all our guests, young and old. Open from 10am to 8pm.

The Spa is an ideal place to relax in the hotel, with its indoor swimming pool, jacuzzi and sauna. Treat yourself to a well-being break during your stay.

After a day of hiking or skiing, unwind in a jacuzzi, relax in the sauna or hammam and enjoy a rejuvenating treatment. (Reservation required) Access to the spa is paying, also for hotel guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  511 reviews

Customer review rating 3.0/5

Madeleine W. Couples - Confirmed reviews ALL

Dear Mrs W., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the hotel, the comfort of your room, its cleanliness and the pool. However, we are truly sorry that the attention and warmth you expected during such a special occasion were not there. We understand how disappointing it must have been, especially for your honeymoon. Your comments regarding the welcome, the information provided about room service and the bar have been noted and shared with our team. We sincerely regret that your stay did not reflect the experience we aim to offer, and we hope to have the opportunity to welcome you again and provide you with a much more attentive experience. Kind regards, The Mercure Ax-les-Thermes team

Customer review rating 4.5/5

Pilon S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Paul R. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

David L. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Neil P. Couples - Confirmed reviews ALL

Dear Mrs W., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the hotel, the comfort of your room, its cleanliness and the pool. However, we are truly sorry that the attention and warmth you expected during such a special occasion were not there. We understand how disappointing it must have been, especially for your honeymoon. Your comments regarding the welcome, the information provided about room service and the bar have been noted and shared with our team. We sincerely regret that your stay did not reflect the experience we aim to offer, and we hope to have the opportunity to welcome you again and provide you with a much more attentive experience. Kind regards, The Mercure Ax-les-Thermes team

Customer review rating 4.5/5

Pilon S. Couples - Confirmed reviews ALL

A recommander

Customer review rating 5.0/5

Paul R. Solo - Confirmed reviews ALL

This hotel was such a surprise and in need of some marketing. From arrival to departure it was delightful and although I didn't meet many staff those I did meet were excellent.

Customer review rating 4.5/5

David L. Friends - Confirmed reviews ALL

Bed was very comfortable.

Customer review rating 4.5/5

Neil P. Couples - Confirmed reviews ALL

A one night stay and we were very pleased to find this hotel as it represents an improvement over the other somewhat dated establishements in the town.

Customer review rating 5.0/5

Jacques A. Couples - Confirmed reviews ALL

Super đź‘Ť

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Un restaurant

Customer review rating 5.0/5

Anne M. Couples - Confirmed reviews ALL

The room was spacious with great amenities. The pool and grounds were beautiful as well.

Dear Anne M., Thank you for your feedback. We are delighted that you enjoyed the comfort of your room, the facilities provided and the beauty of our outdoor areas. We hope to have the pleasure of welcoming you again soon for another relaxing stay at Mercure Ax-les-Thermes. MaĂŻwenn, the reception team Mercure Ax-les-Thermes

Customer review rating 4.5/5

Carlos T. O. Families - Confirmed reviews ALL

The room was lovely and big enough for the four of us. The pool, more than enough and the breakfast was espectacular

Customer review rating 5.0/5

Rosalind M. Couples - Confirmed reviews ALL

Extremely well appointed hotel. Lovely room, good breakfast and warm outside pool. Helpful friendly staff

Chère Madame, Cher Monsieur, Merci pour votre retour. Nous sommes ravis que vous ayez apprécié votre séjour ! Vos compliments sur l’accueil de notre équipe nous font particulièrement plaisir. Nous espérons vous retrouver prochainement pour un nouveau séjour dans la montagne ! Cordialement, Maïwenn, l'équipe de la réception Mercure Ax-les-Thermes

Customer review rating 4.5/5

Gh S. Couples - Confirmed reviews ALL

Was suprised by the quality of the rooms , the location and beautiful surroundings. Nice , helpful staf including the hotel manager

Chère Madame, Cher Monsieur, Toute l'équipe est ravie de savoir que vous avez apprécié la qualité de nos chambres ainsi que le cadre reposant de l'hôtel. Au plaisir de vous accueillir à nouveau très bientôt ! Maïwenn, l'équipe de la réception, Mercure Ax-les-Thermes

Customer review rating 5.0/5

Ernst S. Business - Confirmed reviews ALL

Everything was perfect. Had even time for a short swim in the pool. Highly recommend.

Customer review rating 5.0/5

Helen O. Families - Confirmed reviews ALL

We loved our overnight stay at the Mercure in Ax Les Thermes. The staff were polite, kind and welcoming, the view was stunning, and the breakfast was fabulous. We appreciated the room upgrade for the family as well.

Customer review rating 3.5/5

Patricia Q. Business - Confirmed reviews ALL

The new hotel is very nice, the building in itself perfectly integrated in the environment. The rooms are large and comfortable. However, I found the welcoming staff a little bit reluctant to accomodate my request to be able to have the keys of my room some time between 13h and 14h45. I asked at 9h, they said not before 15h. I asked again at 11h30, they said not before 15h, I asked again at 13h30 because as I participated in a seminar within the structure, we were supposed to meet for an excursion at 14h45. I was dressed for a conference, not to go on mountains. As a result of this uncharacteristic stubborness to access my room, I had to change in the parking, shoes, t-shirt, trouser. Everything in my car. Because in the seminar area there is only 1 bathroom, and we were 40 people. So at the end I had to change clothes in the middle of the parking. I was not happy. I ended up being about to get my key not before 18h15. No, I wasn't happy. ANd much less when I learned during the dinner that they wanted us to check out before 8h30, since we would be in a meeting, and they needed us to free the rooms by 10am. This is not acceptable for an hotel such as Mercure. So I did not give the keys until 11h30 when we had a coffee pause. HOwever they had deactivated the keys. So I had to ask a cleaning lady to open my room and access my affairs. Again, I repeat, this is not the standard of a Mercure, where you should be able to ask for a early check in - and I was only asking between 13h and 14h30 which was denied, and again for a late check out by 12h. This is not normal. It might be due to shortage of staff. of the youth of the staff, but still, it was not nice.

Customer review rating 3.5/5

Paul O. Couples - Confirmed reviews ALL

Very nice reception, lovely hotel Great room the experience was spoilt a little by the state of the breakfast buffet when we arrived at 10 a.m. We were told on arrival that breakfast was served till 10:30 am. The whole buffet looked as if it had been cooked since 7 am and I like berries as part of my breakfast and there was only a chopped up horrible looking fruit salad. the young man on reception was totally unresponsive and dismissive so we said we would not take breakfast. We saw the manager a little later on at reception who we had dealt with on our arrival who was very good he said we should’ve been offered a freshly cooked breakfast which we weren’t he also said that there were berries available. The young man on reception was present and just looked again simple and dismissive. Lovely Hotel spoilt by breakfast experience or lack of it!

Customer review rating 4.5/5

Jonathan W. Friends - Confirmed reviews ALL

Comfortable and easy even with a dog - the best dog in the world of course!

Customer review rating 4.5/5

Shueliang C. Families - Confirmed reviews ALL

The checkin staff is very helpful and explains all the things to us in detail. Very accomodating and defnitely come back again if we are in town.

Customer review rating 5.0/5

Mania L. N. Couples - Confirmed reviews ALL

Impeccable

Customer review rating 4.5/5

Sarah C. Couples - Confirmed reviews ALL

Our room was lovely with a large balcony and sofas. It was well heated and very warm. The reception staff were friendly and helpful. The restaurant was excellent. It felt very special even if, being hyper critical, the food didn’t have quite the flavour expected from the visual appearance. A lack of reception area is a problem that needs to be addressed and porterage would be appreciated.

Customer review rating 5.0/5

Alan W. Solo - Confirmed reviews ALL

This is a really nice hotel in a perfect Pyreneeyan setting. The rooms are cosy and the decor is really nice. It was a shame the restaurant was closed ( it was a Monday ). And negative. There weren’t any drinking water dispensers which was a contradiction to the Accor green policy as it forced you to buy the mini bars water.

Other web-users rate our hotel

  • 189 reviews 8.1/10 Location
  • 283 reviews 8.6/10 Room
  • 320 reviews 8.1/10 Service
  • 219 reviews 9.4/10 Vibe
  • 176 reviews 9.1/10 Comfort
  • 175 reviews 9/10 Breakfast
  • 75 reviews 7.4/10 Cleanliness
  • 66 reviews 2.4/10 Value

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