Mercure Ax Les Thermes

Customer review rating (ALL Rating) 4.7/5 192 reviews

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Description

Hotel extras

  • Access to our spa at an additional cost (EUR 15 per person)

  • Restaurant le Villemur, bistronomic cuisine - Bar facing the mountains

  • 3 equipped seminar rooms, A/C, natural light, historic location

  • Exceptional experience of life at the historic Château de Villemur

  • Directly accessible from Toulouse by Ski-Rail

Our accommodation(s)

Hotel location

Mercure Ax Les Thermes

6 rue de la Condamine
09110 AX LES THERMES
France

GPS:42.722361, 1.839916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT FEDOU

At the restaurant, from breakfast to dinner, our chef conjures up Pyrenean cuisine using local produce - individual dishes, plates to share and buffets, all with a focus on homemade.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  192 reviews

Customer review rating 4.5/5

Franck C. Business - Confirmed reviews ALL

super

Customer review rating 1.5/5

Ishaan N. Families - Confirmed reviews ALL

The heating was turned off when its below freezing outside? It is totally senseless. The receptionist told us that the technician won't return till 2 days later. He then offered extra blankets and instead of blankets they were actually bed sheets. How do we keep warm with bed sheets? Cleanliness is another major issue. Bed sheets had hair in them, cutlery at breakfast was dirty!

Dear Ishaan N., Thank you for taking the time to share your experience. We sincerely regret that the comfort and cleanliness of your stay did not meet your expectations. Indeed, the days prior were unusually warm, which required adjustments to our heating system and may have caused some discomfort in certain rooms. Your comments regarding the heating and housekeeping have been shared with the relevant teams to ensure corrective measures are taken. We hope to have the opportunity to welcome you again and provide an experience that fully meets our standards. Maïwenn, the reception team, Mercure Ax-les-Thermes

Customer review rating 5.0/5

Suzi J. Couples - Confirmed reviews ALL

We have been watching this hotel being built for quite a while. We finally found time and a special occasion to justify our stay. Such an excellent choice. Very friendly and efficient staff, beautiful decor and stunning views. Well positioned and cosy.

Dear Suzi J., Thank you for your feedback. We are delighted to know that your stay met your expectations. It was a pleasure to welcome you for such a special occasion. We look forward to hosting you again in the future. Best regards, Maïwenn, the reception team, Mercure Ax-les-Thermes

Customer review rating 4.0/5

Carmina M. R. Couples - Confirmed reviews ALL

We have loved our room and the view and we have enjoyed the food at lunch time while at dinner service-Saturday night we had the bad surprise to wait for 1.5 hours for my dish that was part of the daily menu.I hope you will solve your staff issues and we will fuly enjoy our experience next time.

Dear Carmina M. R. Thank you for taking the time to share your experience with us. We are delighted to read that you enjoyed your room, the view, as well as your lunch. We sincerely regret the delay you experienced during your dinner on Saturday evening. This situation does not reflect the level of service we strive to provide. Your feedback has been shared with our team so we can better understand what happened and take the necessary steps to improve. For your next stay, please feel free to let us know upon arrival, we will make sure to pay special attention to your experience and ensure a smoother service. We look forward to welcoming you again under better conditions. Maïwenn, the reception team, Mercure Ax-les-Thermes

Customer review rating 4.0/5

Hong A. T. Families - Confirmed reviews ALL

We spent 3 nights holiday here and overall experience was amazing! The hotel is night, kid friendly, hot swimming pool is amazing! Just one pity thing is the restaurant of the hotel, the restaurant is super nice, bring us a super cool and royal experience but the food was just so so… doesn’t meet the price and the place environment! I think what you missed is a good Chef and a restaurant Manager/ Supervisor who can be interacted with all the guests to complete the fine dining experience

Other web-users rate our hotel

  • 111 reviews 8.5/10 Location
  • 165 reviews 8.7/10 Room
  • 196 reviews 7.4/10 Service
  • 141 reviews 9.7/10 Vibe
  • 109 reviews 8.6/10 Comfort
  • 106 reviews 9.2/10 Amenities
  • 88 reviews 8.6/10 Breakfast
  • 39 reviews 7.3/10 Cleanliness

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