Novotel Andorra

Novotel Andorra 4 stars

Customer review rating (ALL Rating) 4.1/5 492 reviews

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Description

Hotel extras

  • Two swimming pools, hammam and fitness room, sauna and whirlpool bath

  • Three restaurants, regional cuisine and brasserie

  • Three meeting rooms for your business trips

  • Ideal location for sporting and mountain activities

  • Comfortable rooms with WiFi

Hotel location

Novotel Andorra

Prat de la Creu s n
AD500 ANDORRA LA VELLA
Andorra

  • EUROLINES:  06

  • By plane

    BARCELONA DEL PRAT At 200km / 124 miles

GPS:42.507637, 1.527409

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EL GRILL Non contractual photo

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with one double bed and one sofabed

Accessible room

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: Mountain view Note

Note :

*Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our guest reviews

Our guest reviews for
Novotel Andorra

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  492 reviews

TripAdvisor Rating  4.0/5  859 reviews

Estancia agradable como siempre

Customer review rating 5.0/5

Ángeles Families - Confirmed reviews ALL

Estancia agradable

Well located, sympathetic staff, but hotel conditions very poor and out of date. The Novotel Andorra needs a very urgent rooms refurbishmet.

Customer review rating 2.0/5

F. Families - Confirmed reviews ALL

Well located, sympathetic and dedicated staff, but hotel conditions are very poor and out of date. The Novotel Andorra needs a very urgent refurbishment. Presently it’s not at ⭐️⭐️⭐️⭐️ Service level. Room clothes for the kid’s bed very old!

Normal

Customer review rating 3.0/5

Jose Families - Confirmed reviews ALL

Normal.

Need refurbishment

Customer review rating 3.0/5

Sergi Families - Confirmed reviews ALL

Quite old room, mattress not really comfortable (but only one night fortunately) and some noise at night. Staff were kind and breakfast buffet is nice although not high quality.

Dear Sergi R., Thank you for taking the time to tell us about your experience at the Novotel Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Robles

Good stay, clean and quiet room

Customer review rating 4.0/5

Rick Solo - Confirmed reviews ALL

Overall a good stay. My only frustration was parking my car. The young man in the hotel garage would only say it was full. We had to find a manager that suggested there's public parking nearby.

Dear Louis P., We very much appreciate your comments regarding your stay at the Novotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Does not live up to Novotel standards

TripAdvisor rating 3.0/5

EuropeFlyer Families - TripAdvisor review

This could be a great hotel: it has a prime location in the centre of town and the breakfast buffet is excellent. Unfortunately, otherwise the hotel does not live up to the standards expected of an Accor hotel: rooms are in need of a renovation, the pool area in the adjacent Mercure was not very clean, and loyalty counts for nothing: as an ALL Diamond member, the room we received was very average, and only after escalating a complaint to management were we belatedly granted the free weekend breakfast benefit. There was no welcome amenity (nor gifts for the kids as for example in the Novotel Barcelona City), and no points have been credited for the stay so far. This hotel should not be run as a Novotel if it does not want to adhere to the brand standards and grant the loyalty programme benefits.

Thank you very much for sharing your most honest comments with us. We sincerely regret to know that we could not live up to your expectations, however, you can rest assured that your comments have been shared with our General Management and departments involved so that the appropriate measures can be taken. We hope you visit us again and give us the opportunity to change that negative perception.

All good

Customer review rating 4.0/5

Anns Families - Confirmed reviews ALL

Well located, good instalations and services, breakfast very good.

Dear Anna B., We very much appreciate your comments regarding your stay at the Novotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Great Stay

Customer review rating 4.5/5

Luis Families - Confirmed reviews ALL

It was a gift for my mother and son and it was great

Dear Luis f., We very much appreciate your comments regarding your stay at the Novotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the inappropriate behavior by the person indicated in your comment and we advise those responsible for them to verify their actions and clarify the responsibilities in this regard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Good location

Customer review rating 5.0/5

Sergi V. Business - Confirmed reviews ALL

Very quiet. Excellent staff

Bad expression

Customer review rating 0.5/5

K. Couples - Confirmed reviews ALL

I have booked Novetel Hotel and instead i get Mercure. I did not get any mail from Accor that Novetel Hotel Andorra is closed May be next time I think twice before I book any hotel from Accor

Snow vacation

TripAdvisor rating 4.0/5

jmpcpp TripAdvisor review

All well. The person responsible for the restaurant was incredibly nice. Not so enthusiastic employees from reception. The fact that the pool and gym are located in other building is not great. Gym with some apparels without maintenance

Great location, excellent service, helpful staff

TripAdvisor rating 5.0/5

ALMAIO Families - TripAdvisor review

Easy to access with convenient parking, rich breakfast, family friendly with multilingual staff everywhere, clean and comfortable. We had a great view to the river and to the mountains. Would certainly stay again and I highly recommend it.

Mr Khan

TripAdvisor rating 4.0/5

Ikhan0 Families - TripAdvisor review

The hotel was nice and clean. It was located close to town and we enjoyed our stay here. The only drawback is the internet was very bod upstairs in the rooms. Downstairs in the lobby near the reception it was fine. the swimming pool and gym were in mercury hotel which were next door.

Dear Mr. Khan: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. We are going to notify to the corresponding Department your evaluation of our Wi-Fi network. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

Treated like a fool

TripAdvisor rating 2.0/5

pierre p Business - TripAdvisor review

I usually enjoy staying in this hotel (good location and friendly staff) but had a very bad experience this time with Ferran, the reception manager.Asking if I could, as usual, leave my car in the hotel parking for a few hours after check out, I was told that it was full and that I had to remove my car from it. When I insisted, I was told that it would cost me 22 euros to keep my car In. In other words, there was room in the parking after all !Total lack of respect, especially to a many times returning (and Silver) guest !

Dear Customer: The Silver card offers you a few privileges on the room but not on the parking. According to a conversation maintained with the Reception Manger, you requested to leave its your till 5:00 PM . He explained we can't offer that service for the high occupation level unless paying another night of parking. Recepction informed to me you leave your car until 1:00 PM without any supplement. We are sorry for not having fully satisfied your request. Best regards. Maxi Guaglianone

Comfort with superb view

TripAdvisor rating 5.0/5

RodneyfromLondon Friends getaway - TripAdvisor review

The hotel is conveniently located between the old and new towns. The staff were friendly and helpful. Access to the room was fine: the key card to door worked well. I stayed in Room 237. The room was pleasantly large, with a good view; the bed was comfortable but the pillow was too large: eventually I discovered a different pillow in a cupboard; there was generous desk and luggage storage space and enough powerpoints. Bathroom was of an adequate size, with a shelf for personal items and hooks for towels and clothes. Plenty of channels on TV. Logging into WiFi easy, but every use required logging in again to accept “Terms of Use” – time-consuming and irritating, not suitable for a hotel of this standard. The Breakfast buffet superbly generous and varied. Very good value when we were there, during the week in mid-October

Dear RodneyfromLondon; Thank you for sharing your comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities and services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards,

Our visit to Andora

TripAdvisor rating 4.0/5

David H Couples - TripAdvisor review

Staff where very helpfully especially has had got the dates wrong, they found us a room. The only disappointed was that the restaurant was self service and after a long day we did not feel like going out, the food choicetc was good but because not many people in was not has good as fresh cooked . All the staff where very pleasant and helpfully and we wouldrecomend the hotel for a stay in Andora

Dear David H; I'm grateful for the time that you dedicated to leave us these comments so positive that motivate us to continuing offering an exclusive and impeccable service. I will have the pleasure of sharing these notes with the whole staff of Prestigi Hotels. Thank you once again for your wonderful comments... We wait to be able to serve you in our hotel again.

RECEPTION MANAGER

TripAdvisor rating 1.0/5

_nathaliemarquant Families - TripAdvisor review

I call them and email before I came , they charge me for a no-show but did have to wait until 3 pm to get my room??? did they sell it 2..? Beds are very unconfortable Its impossible to work with their wifi They took my bottle of champagne from room ( that I bought at their bar) and try to not replace it ... they first ask 4 times if it was sure that I order from their bar( I had the receip!) then try to give me another brand cheaper and say they do not sell the one I say they took from my room( but too bad for them I took a pic!!!)

Andorra la veilla

TripAdvisor rating 4.0/5

tmaloret Couples - TripAdvisor review

This is a nice hotel situated in the town close to great shopping streets and Caldea the pool and spar centre. The one thing about the hotel website is it advertised a pool and spar but it is actually in the hotel next door.

Dear tmaloret; First of all, I would like to thank you for posting a comment for our Novotel Andorra and thank you for the time you spent here. We are glad to read that your stay with us was a great experience. The finest compliment we could ever receive from one of our guests is when they recommend us to others. Your comments are therefore incredibly motivating for us all, thank you. We are looking forward to welcoming you soon here in our Novotel Andorra!

2star hotel

TripAdvisor rating 1.0/5

m0nikaz342 Families - TripAdvisor review

Very old hotel, especially bathroom area.Old tiles. Avoid car park area as it broke down during our stay and we couldn't use the car. The furniture in the room was old, the carpet are 30+yeard old., the lift quite scary and extremely slow

Thank you for taking the time to tell us about your experience at the Hotel Novotel Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely,

fantastico

TripAdvisor rating 5.0/5

xavier-chen Couples - TripAdvisor review

very good location, easy to reach, big garage, and service: JUST EXCELLENT Esey and convenient for shopping, good connections with sky areas, delicious neirghbors restaurants, excellent view over the river.

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