Novotel Andorra

Novotel Andorra 4 stars

Customer review rating (ALL Rating) 4.1/5 612 reviews

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Hotel extras

  • Two swimming pools, hammam and fitness room, sauna and whirlpool bath

  • Three restaurants, regional cuisine and brasserie

  • Three meeting rooms for your business trips

  • Ideal location for sporting and mountain activities

  • Comfortable rooms with WiFi

Hotel location

Novotel Andorra

Prat de la Creu s n

GPS:42.507637, 1.527409

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EL GRILL Non contractual photo

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.


Superior Room with one double bed and one sofabed

Accessible room

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: Mountain view
  • Wireless internet in your room
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  612 reviews

TripAdvisor Rating  4.0/5  873 reviews

Customer review rating 4.0/5

Dk Couples - Confirmed reviews ALL

good stay with no issues. FD staff friendly.

Nice hotel BUT

Customer review rating 2.5/5

Ian Couples - Confirmed reviews ALL

The hotel is well located, well appointed and generally very good. However we experienced several problems starting with the car parking, which is part of the reason we selected this hotel and not the Mercure next door; while the website clearly stated the Mercure « had parking nearby at a cost of €25 per night » it also said that the Novotel had 170 spaces and no fee was indicated. It was therefore a very unpleasant surprise to discover that the 170 spaces are shared by FOUR hotels, including the Mercure and two other non-Accor hotels and no spaces were available! We were therefore forced to use the public car park at the rear of the hotel at €24 per night. Upon returning to the hotel on our second night our room safe would not open and because it was a Sunday there was not an appropriate member of staff to resolve the problem so they had to come from home, 10km away, which took over 50 minutes. This member of staff had clearly been given a code which should have resolved the issue but it did not and so he telephoned the « expert » but eventually went to find the key to open the safe, which also did not work. Finally after almost one and a quarter hours he managed to open the safe! Lastly upon checkout we were told our payment was about €12 more than the price quoted on our booking, this took 48 minutes to resolve!

Excellent location and service.

Customer review rating 5.0/5

Ivan Families - Confirmed reviews ALL

We had a great stay with excellent location of the hotel and good service.

Far from being the same experience as other Novotels I've stayed at.

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Unfortunately, my stay was not even close to the experiences I had previously with Novotel (and other Accor hotels). One of the reasons I prefer Accor hotels is that I always have a similar experience with my previous stays and I always know what to expect from the chosen hotel level. In this case it was totally different. Main points: the room needs a renovation (for example, the carpet on the floor is old, full of marks, with some torn spots and with a slight cigarette odor), I was only informed that the hotel parking was full when I got there, the benefits of my loyalty status were not met (neither welcome drink nor late checkout).

An odd Novotel

TripAdvisor rating 3.0/5

b037 Friends getaway - TripAdvisor review

Our first experience of this place was trying to park in the underground parking shared with the nearby Mercure, only to be told it was full. Ummm, what is that free space right in front of us then? But we decided best not to argue with the attendant who directed us to the public open-air parking space in front of the hotel. I am led to believe this was actually cheaper but still not a good first impression. I think you'd not know you were in a Novotel until you got to your room and spied the standard Novotel room furniture, including that odd abstract picture. It otherwise does not feel like a Novotel. The lifts were a bit wonky and felt like you were lucky to arrive in one piece. The bar was a bit strange, or maybe that was the impression given by the barman. We stayed one night and left early the next morning so that is all I can say.

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Other web-users rate our hotel

  • 552 reviews 8.1/10 Location
  • 604 reviews 5.4/10 Room
  • 527 reviews 8.2/10 Service
  • 41 reviews 3.4/10 WiFi
  • 359 reviews 8.9/10 Breakfast
  • 359 reviews 4.2/10 Comfort
  • 246 reviews 8.3/10 Food
  • 228 reviews 2.6/10 Amenities

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Mercure Andorra Hotel

4 stars

At 54 m

See the hotel
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