Novotel Andorra 4 stars

Customer review rating (ALL Rating) 4.3/5 666 reviews

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Novotel Andorra - Image 1
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Calle Prat de la Creu 14, AD500 ANDORRA LA VELLA, Andorra

Description

Hotel extras

  • Stay in the heart of Andorra. Own parking

  • Children are our guests for bed and breakfast, free up to 16 years old

  • Enjoy the renowned Gran Bufet Restaurant, freedom & international cuisine.

  • Comfortable rooms with the best services. WiFi

  • Meeting rooms for business trips

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 1 double size bed

Photo out of - Standard room with 1 double size bed

Room with 1 double size bed. Free WIFI, safe, coffee/tea maker and bathroom with shower.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Superior room featuring 1 double bed and a sofa. Free WiFi, a safe, tea and coffee-making facilities and a bathroom with a shower.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

See availabilities

Executive room with 1 king-size bed. Free WiFi, a safe, tea and coffee-making facilities and a bathroom with a shower.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

See availabilities

Hotel location

Novotel Andorra

Calle Prat de la Creu 14
AD500 ANDORRA LA VELLA
Andorra

GPS:42.507637, 1.527409

Telephone
Fax +376 873 653

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 102 rooms
  • 2 rooms for people with reduced mobility
  • 78 family rooms
  • 102 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

3 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Video game area
  • Play area

Well-being

MERCURE WELLNESS AND SPA

  • Covered
  • Nearby

MERCURE WELLNESS AND SPA

  • Nearby
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 170 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 190 m / 6.23 ft

  • Parking pricing: 26.00 € 26 EUR Per day

Vehicles

  • Motorcycle places

Accessibility

  • Elevators

GRAN BUFET RESTAURANT NOVOTEL

Photo out of - GRAN BUFET RESTAURANT NOVOTEL

A hotel for families should have the best options. With Andorra's Gran Bufet Restaurant, you have them. A self-service gastronomic buffet to enjoy daily dishes and varied buffet options.

Cooking style
International
Chef name
Fernando Yaneri
Capacity
100
Accessibility
Accessible service
Calle Prat de la Creu 14, AD500 Andorra La Vella, Andorra
Telephone +376 873 603

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Accommodate food

  • Gluten-free menu

A hotel for families should have the best options. With Andorra's Gran Bufet Restaurant, you have them. A self-service gastronomic buffet to enjoy daily dishes and varied buffet options.

The meeting point to start and end the day, from breakfast to after-work cocktails inside or on our covered terrace, all in the heart of the capital.

A great day deserves a great start. Enjoy the breakfast buffet of the best products, sweet, salty, cold or hot. With special attention to local, sustainable products. A morning smile lasts all day.

The pool has lighting, step and ladder access, and a fantastic mushroom-shaped water curtain at the center. You can also enjoy two nearby whirlpool baths.

The Mercure hotel has a shared Spa + Wellness and Fitness Club. Guests can also head to the rooftop and enjoy the Club Padel Prestigi, which has 3 panoramic courts with views of the mountains and city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  666 reviews

Customer review rating 3.5/5

Zivile J. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Marc C. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Wojciech K. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Hayley I. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Customer review rating 3.0/5

Marc C. Families - Confirmed reviews ALL

Checkin was very slow, hotel looks old even though it says renovated

Customer review rating 4.5/5

Wojciech K. Families - Confirmed reviews ALL

Generally it was a good experience. Helpful staff and very tasty breakfast. I have a suggestion to inspect the Air conditioning in the room we were in as the fan speed selector wasn't working and Aircon was on full speed all the time.

Customer review rating 4.5/5

Hayley I. Couples - Confirmed reviews ALL

Spent a couple of nights at this hotel. The rooms & public areas are clean & tidy & bed is comfortable We didn’t eat so can’t comment on the food but bar service was good & reasonably priced Parking was on the high side at €26 per night

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Came by car with family from France and had a superb one night stay. Will definitely return later in the year.

Customer review rating 3.0/5

Miguel G. U. Families - Confirmed reviews ALL

Front desk staff can improve their problem solving… my booking was prepaid but they couldn’t find the confirmation and then they shifted as my responsibility to show payment… which I did… but overall the exchange was not pleasant or handled in a tone expected for front desk people… I asked for 1h late checkout but the same person declined without too much explanation… Rest of the stay was ok

Dear Miguel,  Thank you very much for sharing your experience. We are glad to know that the rest of your stay was satisfactory. We are sorry that the service at the front desk did not meet your expectations. Regarding the late check-out, please note that it is a service subject to availability and the conditions established by the property. Best regards from the Prestigi Hotels team.

Customer review rating 3.0/5

Vaishali M. S. Families - Confirmed reviews ALL

The accommodation itself was nice and conveniently located in the city center. Unfortunately, our experience was overshadowed by an unpleasant interaction on the very first night of our stay. We requested some cutlery and simply asked whether it would be sent to the room or if we needed to collect it ourselves. In response, the aged manager of "The Grand Buffet" replied, "God has given you hands and you can use them." There was no argument or complaint from our side—just a straightforward request. The comment was unnecessary, sarcastic, and highly unprofessional. Hospitality staff are expected to assist guests respectfully, regardless of the request being made. Ironically, following his advice, I am now using my hands to write this review. A single interaction can significantly affect a guest's overall impression, and unfortunately this one did. While the property itself was satisfactory, the manager's behavior left a lasting negative impression and diminished what would otherwise have been a pleasant stay. Most disappointing of all, this did not feel like the level of service one would expect from an Accor property.

Dear Vaishali, Thank you very much for sharing your experience. We are glad to know that you had a positive view of the location and the accommodation. We sincerely regret the situation you describe and the negative impression caused by the service you received. This type of feedback does not reflect the service standards we strive to offer our guests, so we will pass your observations on to the relevant department. Kind regards from the Prestigi Hotels team.

Customer review rating 4.5/5

Kristian K. Solo - Confirmed reviews ALL

The breakfast buffet is really large and has many options. Great location and good size for the rooms.

Dear Kristian, Thank you so much for sharing your experience. We are delighted to hear that your stay was satisfactory and that you enjoyed both the location and the breakfast offerings. Best regards from the Prestigi Hotels team.

Customer review rating 5.0/5

Stephen U. Families - Confirmed reviews ALL

Nice room. Friendly staff. Fantastic location. Nice view from room

Dear Stephen, Thank you so much for sharing your experience. We are delighted to hear that your stay was satisfactory and that you enjoyed the service and the surroundings during your visit. Best regards from the Prestigi Hotels team.

Customer review rating 3.0/5

Ilgar A. Friends - Confirmed reviews ALL

I stayed at Novotel Andorra for one night and overall had a mixed experience. The location is quite convenient. It’s about a 10-minute walk from the central bus station, but if you’re arriving with Andbus from Barcelona, the drop-off point is just a 1-minute walk from the hotel. The hotel is also very close to the city center, which makes it easy to explore on foot. The hotel itself feels outdated, with older interiors and facilities. Additionally, there was construction noise starting around 9 AM (I stayed on the 3rd floor), which was not ideal for a short stay. Wellness facilities such as the gym, swimming pool, jacuzzi, and sauna are available, but they are located in a nearby hotel - Mercure Andorra. While accessible, it’s slightly inconvenient to leave one hotel and go to another to use these amenities. Breakfast was very good in terms of quality and selection. However, the replenishment of empty dishes was quite slow, even though the breakfast area was not crowded. On the positive side, the hotel has a nice WiFi Bar with reasonable prices (e.g., classic cocktails for around 7 EUR). As an ALL Accor Silver member, I also received welcome drinks, which was a nice touch. Overall, the hotel benefits from a good location and some nice perks, but the outdated condition and minor inconveniences affect the overall experience. #reviewbyafandi #tripbyafandi

Dear Ilgar, Thank you very much for sharing your experience. We are pleased to hear that your stay was satisfactory and that you enjoyed the location and the visit in general. We regret the inconveniences mentioned during your stay. Regarding your comments, some aspects can be affected by specific situations, and we are continuously working to improve the experience for our guests. Sincerely, the Prestigi Hotels team.

Customer review rating 4.0/5

Lesley F. Couples - Confirmed reviews ALL

Great location, great staff, rooms need a refresh especially the carpets.

Dear Lesley, Thank you so much for sharing your experience. We are delighted to hear that your stay was satisfactory and that you enjoyed the location and the service you received during your visit. We regret that some aspects of the room did not meet your expectations. Sincerely, the Prestigi Hotels team.

Customer review rating 3.5/5

Nithaya T. Families - Confirmed reviews ALL

The location, buffet restaurant are both nice and very convenient. However, the wifi was awful (not to say inexistant) in floor 6. I've reported it at the reception but I believe the person did not care at all (or at least gave us this impression since she did not come back to us to let us know if this could be fixed or not). She said it was the first time someone was telling us but the guy in the afternoon said he knew there was an issue??!!?? This was actually really annoying because we had to work in the evening and couldn't. Also, that would be very nice if we could work out (sport room) much earlier at 7am, 9:45 is far too late.

Dear Nithaya, Thank you so much for sharing your experience. We are delighted to hear that you enjoyed your stay and the location during your visit. We regret the inconveniences you mentioned during your stay. Regarding your comments, this was an isolated incident, and our team works to resolve these types of situations when they arise. Sincerely, the Prestigi Hotels team.

Customer review rating 5.0/5

Marketa R. Families - Confirmed reviews ALL

Perfect

Dear Marketa, Thank you so much for sharing your experience. We are delighted to hear that you enjoyed the location and comfort of our facilities. Best regards from the Prestigi Hotels team.

Customer review rating 4.0/5

Felipe B. Families - Confirmed reviews ALL

Travelling with family for a ski trip. Since we were in 4 (2 adults, + 5yr old + 1yr old) the room seemed a bit small with all the cold weather clothes for all of us. The staff was very nice and the breakfast and buffet services were quiet good.

Dear Felipe, We appreciate your comments and we are glad that you enjoyed the location, the buffet dinner and the friendliness of the staff. We take note of your comment regarding the room size for families with winter luggage and will continue to work to improve the comfort of all our guests. We hope to have the opportunity to welcome you again and provide you with another satisfactory stay. Receive a cordial greeting from the Prestigi Hotels team.

Customer review rating 3.5/5

Erja N. Families - Confirmed reviews ALL

Breakfast was nice and location for city explore convinient. How ever hotel need renovation and Room was quite old. Bed was a bit uncomfortable and small. Over all nice stay.

Dear Erja, Thank you for sharing your feedback about your stay. We are delighted to hear that you enjoyed the location and breakfast. We have taken note of your comments regarding the facilities and room comfort, as they help us identify areas for improvement to provide an increasingly satisfying experience. We hope to have the opportunity to welcome you back in the future. Sincerely, The Prestigi Hotels Team.

Customer review rating 3.0/5

Nikita P. Friends - Confirmed reviews ALL

The hotel itself is not that bad, but the rooms needs to be updated, smell of the carpet is disgusting and I do not understand if they don’t want to update the rooms why not to do a dry cleaning of the carpets?

Dear Nikita, Thank you for sharing your experience. We regret that the condition of the rooms and the carpet odor did not meet your expectations. Your feedback helps us identify areas for improvement and strengthen our cleaning procedures to provide more comfortable stays. We hope to welcome you back and provide you with a more satisfactory experience. Sincerely, The Prestigi Hotels Team.

Customer review rating 4.5/5

Maksym S. Families - Confirmed reviews ALL

good location, good breakfast.

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed both the location and the breakfast. We appreciate your trust and hope to welcome you back again very soon. Sincerely, The Prestigi Hotels Team.

Customer review rating 1.5/5

Josep B. Families - Confirmed reviews ALL

Old infrastructure for the price, not appropiate service spirit, no parking availability, poor breakfast,… I had no feeling of all member.

Dear Josep, Thank you for sharing your feedback. We regret that we did not meet your expectations during your stay. We have taken note of your comments and will continue to improve in all the areas you mentioned. Regarding parking, we would like to point out that it is a private service, external to the hotel, and incurs an additional cost, as indicated on our booking channels. Sincerely, the Prestigi Hotels team.

Customer review rating 2.5/5

George O. Couples - Confirmed reviews ALL

Check in etc was fine . Breakfast excellent . Our main problem was the bedroom only had a bed and one chair . There were no tables , desk , stand for luggage, no carpet . It was disgraceful

Customer review rating 4.5/5

Peeter V. Couples - Confirmed reviews ALL

Very friendly staff; Wellnes Spa in the next hotel / Mercure

Dear guest, Thank you for sharing your experience. We are glad to know that you found our staff very friendly. Indeed, our Wellness Spa is located in the adjacent Mercure hotel, and guests can enjoy its facilities comfortably. Best regards from the Prestigi Hotels team.

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