This could be a great hotel: it has a prime location in the centre of town and the breakfast buffet is excellent. Unfortunately, otherwise the hotel does not live up to the standards expected of an Accor hotel: rooms are in need of a renovation, the pool area in the adjacent Mercure was not very clean, and loyalty counts for nothing: as an ALL Diamond member, the room we received was very average, and only after escalating a complaint to management were we belatedly granted the free weekend breakfast benefit. There was no welcome amenity (nor gifts for the kids as for example in the Novotel Barcelona City), and no points have been credited for the stay so far. This hotel should not be run as a Novotel if it does not want to adhere to the brand standards and grant the loyalty programme benefits.

Well located, good instalations and services, breakfast very good.

It was a gift for my mother and son and it was great

Very quiet. Excellent staff

I have booked Novetel Hotel and instead i get Mercure. I did not get any mail from Accor that Novetel Hotel Andorra is closed May be next time I think twice before I book any hotel from Accor

All well. The person responsible for the restaurant was incredibly nice. Not so enthusiastic employees from reception. The fact that the pool and gym are located in other building is not great. Gym with some apparels without maintenance

Easy to access with convenient parking, rich breakfast, family friendly with multilingual staff everywhere, clean and comfortable. We had a great view to the river and to the mountains. Would certainly stay again and I highly recommend it.

The hotel was nice and clean. It was located close to town and we enjoyed our stay here. The only drawback is the internet was very bod upstairs in the rooms. Downstairs in the lobby near the reception it was fine. the swimming pool and gym were in mercury hotel which were next door.

I usually enjoy staying in this hotel (good location and friendly staff) but had a very bad experience this time with Ferran, the reception manager.Asking if I could, as usual, leave my car in the hotel parking for a few hours after check out, I was told that it was full and that I had to remove my car from it. When I insisted, I was told that it would cost me 22 euros to keep my car In. In other words, there was room in the parking after all !Total lack of respect, especially to a many times returning (and Silver) guest !

The hotel is conveniently located between the old and new towns. The staff were friendly and helpful. Access to the room was fine: the key card to door worked well. I stayed in Room 237. The room was pleasantly large, with a good view; the bed was comfortable but the pillow was too large: eventually I discovered a different pillow in a cupboard; there was generous desk and luggage storage space and enough powerpoints. Bathroom was of an adequate size, with a shelf for personal items and hooks for towels and clothes. Plenty of channels on TV. Logging into WiFi easy, but every use required logging in again to accept “Terms of Use” – time-consuming and irritating, not suitable for a hotel of this standard. The Breakfast buffet superbly generous and varied. Very good value when we were there, during the week in mid-October

Staff where very helpfully especially has had got the dates wrong, they found us a room. The only disappointed was that the restaurant was self service and after a long day we did not feel like going out, the food choicetc was good but because not many people in was not has good as fresh cooked . All the staff where very pleasant and helpfully and we wouldrecomend the hotel for a stay in Andora

I call them and email before I came , they charge me for a no-show but did have to wait until 3 pm to get my room??? did they sell it 2..? Beds are very unconfortable Its impossible to work with their wifi They took my bottle of champagne from room ( that I bought at their bar) and try to not replace it ... they first ask 4 times if it was sure that I order from their bar( I had the receip!) then try to give me another brand cheaper and say they do not sell the one I say they took from my room( but too bad for them I took a pic!!!)

This is a nice hotel situated in the town close to great shopping streets and Caldea the pool and spar centre. The one thing about the hotel website is it advertised a pool and spar but it is actually in the hotel next door.

Very old hotel, especially bathroom area.Old tiles. Avoid car park area as it broke down during our stay and we couldn't use the car. The furniture in the room was old, the carpet are 30+yeard old., the lift quite scary and extremely slow

very good location, easy to reach, big garage, and service: JUST EXCELLENT Esey and convenient for shopping, good connections with sky areas, delicious neirghbors restaurants, excellent view over the river.