Novotel Andorra

good stay with no issues. FD staff friendly.

The hotel is well located, well appointed and generally very good. However we experienced several problems starting with the car parking, which is part of the reason we selected this hotel and not the Mercure next door; while the all.com website clearly stated the Mercure « had parking nearby at a cost of €25 per night » it also said that the Novotel had 170 spaces and no fee was indicated. It was therefore a very unpleasant surprise to discover that the 170 spaces are shared by FOUR hotels, including the Mercure and two other non-Accor hotels and no spaces were available! We were therefore forced to use the public car park at the rear of the hotel at €24 per night. Upon returning to the hotel on our second night our room safe would not open and because it was a Sunday there was not an appropriate member of staff to resolve the problem so they had to come from home, 10km away, which took over 50 minutes. This member of staff had clearly been given a code which should have resolved the issue but it did not and so he telephoned the « expert » but eventually went to find the key to open the safe, which also did not work. Finally after almost one and a quarter hours he managed to open the safe! Lastly upon checkout we were told our payment was about €12 more than the price quoted on our booking, this took 48 minutes to resolve!

We had a great stay with excellent location of the hotel and good service.

Unfortunately, my stay was not even close to the experiences I had previously with Novotel (and other Accor hotels). One of the reasons I prefer Accor hotels is that I always have a similar experience with my previous stays and I always know what to expect from the chosen hotel level. In this case it was totally different. Main points: the room needs a renovation (for example, the carpet on the floor is old, full of marks, with some torn spots and with a slight cigarette odor), I was only informed that the hotel parking was full when I got there, the benefits of my loyalty status were not met (neither welcome drink nor late checkout).

Our first experience of this place was trying to park in the underground parking shared with the nearby Mercure, only to be told it was full. Ummm, what is that free space right in front of us then? But we decided best not to argue with the attendant who directed us to the public open-air parking space in front of the hotel. I am led to believe this was actually cheaper but still not a good first impression. I think you'd not know you were in a Novotel until you got to your room and spied the standard Novotel room furniture, including that odd abstract picture. It otherwise does not feel like a Novotel. The lifts were a bit wonky and felt like you were lucky to arrive in one piece. The bar was a bit strange, or maybe that was the impression given by the barman. We stayed one night and left early the next morning so that is all I can say.