Mercure Andorra Hotel 4 stars

Highly recomend this hotel. Nise big, clean rooms, fantastic pool and sauna. Friendly staff.

Hi, I wanted to email to let you know how disappointed I was with my stay on Saturday 30th November. To begin with, I had arrived from Andorra's hospital, having just broken my leg in an accident. It was clear I was struggling to move, but received no support from any staff at the hotel (like a chair to sit in during check in). At check in, I asked if the room had a walk-in shower, as I would not be able to get into a bath-tub. I was told yes. In the room, this was not the case. There was a bath tub and not a walk-in shower. I also asked him if there was room service in the room. He told me no, and that I'd have to go to the buffet to eat. Upon entering the room, I saw that there was in fact room service! The wifi did not work on the 5th floor. When I called reception to ask, the man on the phone simply told me "Andorra was having telecoms issues" and that I could come back down to the lobby to use wifi. Not ideal, seeing as I was struggling to move! I needed to access the internet urgently so that I could arrange a new flight home, as I was advised by the doctors at the hospital to return home for an MRI scan as soon as possible. I had to make my way uncomfortably down to the lobby to be able to use the wifi. Not ideal. The room itself was fine, though quite difficult to move about in crutches and with my leg brace. Of course, that's not the hotel's fault, just something I noticed as a person with reduced mobility. In the morning, I went down to the lobby to check out. I needed to use the bathroom while I was waiting for my taxi, and was told I'd have to go to the first floor to use the bathroom there! I was not offered any support from any of the reception staff, who didn't seem to care that I was struggling to get about. The whole experience made my stay in Andorra even more unpleasant. I certainly never wish to return, which is a pity as Andorra seemed a very pleasant place. Best wishes, Scott H.

Very nice hotel and location. Hotel (paid) parking is a bit tricky to find; call the hotel first to make it easy.

very pleasant, off season just what we wanted

We thoroughly enjoyed our stay here. All facets of our experience were great. You should NOT be required to write at least 200 characters when submitting a review. I for one will not do another review due this requirement!

Great as usual

Check in took more than 20 minutes despite there being no queue. Room was comfortable but had just the cleaners plug to charge devices

The staff were all very friendly and helpful. The hotel is located very centrally and is comfortable and spacious. The buffet breakfast was great with a lot of variety. Lots of faciltieis including swimming pool and spa

Very comfortable and welcoming.

From the moment we arrived the staff could not have been more helpful. Lovely room, and great choices for breakfast. Would definitely stay there again if visiting Andorra.

Great place with great buffet restaurant. Breakfast and dinner. Ratio quality price is excellent.

Pleasant hotel little difficult to find entrance had to ask at the Novotel. Parking was shared with Novotel and very close. Room was quiet despite being right behind the lift. Bed comfortable. We had both an evening meal and breakfast in the restaurant which were both buffet style. The food was very good but some items suffered by not being hot enough for our taste. Slight hiccup when we came to checkout as our evening meal had not been charged to the room but it was sorted out in the end.

We stayed just one night, but will be back.... great hotel, super comfy, lovely staff amazing breakfast

Very elegant, stylish and comfortable hotel with ideal location and very helpful and nice staff. Unique objection: the breakfast starts too late (at 7.30).

good breakfast buffet, evening buffet good value for money too