Mercure Andorra Hotel 4 stars

Very dissatisfied with the fact that out of the three linked hotels there was no dinner buffer or bar open .

Holel is well located, but little disapointed this time, no priority counter for Accor members, room was close to elevater and very noisy due to. In room tooth brush missing. For pool and sauna need 2eur coin for lockers. Breakfast was wery good, staff friendly and smyiling. Car park seems little bit costly per day.

The property is a bit old and tired. But clean enough. I find it a bit pricey for its type but location is very good. They have pretty good breakfast for European standards. Parking is 23Euro per day.

Well located, clean and comfortable room, nice service, excellent breakfast,

Highly recomend this hotel. Nise big, clean rooms, fantastic pool and sauna. Friendly staff.

Hi, I wanted to email to let you know how disappointed I was with my stay on Saturday 30th November. To begin with, I had arrived from Andorra's hospital, having just broken my leg in an accident. It was clear I was struggling to move, but received no support from any staff at the hotel (like a chair to sit in during check in). At check in, I asked if the room had a walk-in shower, as I would not be able to get into a bath-tub. I was told yes. In the room, this was not the case. There was a bath tub and not a walk-in shower. I also asked him if there was room service in the room. He told me no, and that I'd have to go to the buffet to eat. Upon entering the room, I saw that there was in fact room service! The wifi did not work on the 5th floor. When I called reception to ask, the man on the phone simply told me "Andorra was having telecoms issues" and that I could come back down to the lobby to use wifi. Not ideal, seeing as I was struggling to move! I needed to access the internet urgently so that I could arrange a new flight home, as I was advised by the doctors at the hospital to return home for an MRI scan as soon as possible. I had to make my way uncomfortably down to the lobby to be able to use the wifi. Not ideal. The room itself was fine, though quite difficult to move about in crutches and with my leg brace. Of course, that's not the hotel's fault, just something I noticed as a person with reduced mobility. In the morning, I went down to the lobby to check out. I needed to use the bathroom while I was waiting for my taxi, and was told I'd have to go to the first floor to use the bathroom there! I was not offered any support from any of the reception staff, who didn't seem to care that I was struggling to get about. The whole experience made my stay in Andorra even more unpleasant. I certainly never wish to return, which is a pity as Andorra seemed a very pleasant place. Best wishes, Scott H.

We thoroughly enjoyed our stay here. All facets of our experience were great. You should NOT be required to write at least 200 characters when submitting a review. I for one will not do another review due this requirement!

Pleasant hotel little difficult to find entrance had to ask at the Novotel. Parking was shared with Novotel and very close. Room was quiet despite being right behind the lift. Bed comfortable. We had both an evening meal and breakfast in the restaurant which were both buffet style. The food was very good but some items suffered by not being hot enough for our taste. Slight hiccup when we came to checkout as our evening meal had not been charged to the room but it was sorted out in the end.

Good locations. Rooms are a bit oldish. Too bad that the swimming pool was off the day we were there as it was one of the point why we selected this hotel. Beside that, great breakfast and good sercice.

Clean room, good breakfast, great location. Wifi strong, pool pleasant after a long day. Room a little too small for my taste. Front desk personnel very helpful and friendly. Parking is a little expensive and narrow if you have a big car

Very well located, just a few through its sister property onto the main street. Hotel is nice but the lobby needs some warmth and colours. Breakfast was extensive and well worth the price. Would have loved to have some good coffee but the machine coffee was not up to standard. Also for such a huge breakfast room and seats only one coffee machine meant long lines.

Booked a day before we arrived, as weather for Andorra was forecast heavy snow :)Welcome from reception was wonderful, as they recognised us from our stay a few weeks prio and said the same room is ready for us.Spa area welcoming, and so so needed. Must have spent 5 hours chilling in the pool and hot tub.Will be back in the New Year.

Stayed one night.Large room, with good sised bedRoom clean and tidy.Robes and slippers for use in the spa / pool area ( that was open and clean )Breakfast was very good with a wide range of food Warm smiles from staff.A very pleasant stay all in all

Beautifully located hotel right in the city centre. Warm welcome at reception. Spacious rooms with all comfort and good quality beds. Helpful staff. We booked breakfast and it was a joy. Also the buffet resto is excellent value for money. Kids loved it. The spa on 7th is just great : sauna, hammam, whirlpool ... great to get legs & body back in shape after hiking. If we're in Andorra again, same hotel no doubt.

This is probably the seventh time we have stayed in this hotel, and this was the best stay we have had here by a long way. We are Platinum members of the Accor Hotel loyalty club, and as such we were upgraded from the room we booked to a small junior suite overlooking the river and main road. This was the first time that this has happened with out asking, and it made the whole stay much more relaxed and enjoyable. The room was dated, but clean, with a proper Nespresso coffee machine and mini bar at our disposal which was replenished free of charge each day. The beading was much better than the superior rooms, and the air conditioning worked well. The toiletries were of a good type also. The spa facilities had been improved since we were there last year, and the area was very pleasant to use and relax in. Its just a shame that the lockers need a 2€ coin to use. Our rate included breakfast ( served 7 till 11 ) in the hotel. There was a large and very varied selection of cold and hot food. However the hot selection could have been a little hotter for English tastes. The wine was appreciated ! ( Yes wine is served for breakfast ). We had room 389