Mercure Andorra Hotel

Mercure Andorra Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 612 reviews

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Hotel location

Mercure Andorra Hotel

Carrer de la Roda s n
AD500 ANDORRA LA VELLA
Andorra

GPS:42.507908, 1.526859

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Connectivity, minibar, room service... Enjoy authentic decor in the heart of Andorra la Vella. Our family rooms offer up to 50 m² of space. Some have views of the mountains or the gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  612 reviews

TripAdvisor Rating  3.5/5  640 reviews

4 stars hotel / 3 stars beds

TripAdvisor rating 4.0/5

PhilipYos Couples - TripAdvisor review

Good classic 4 star Mercure hotel. Well maintained but rather old fashion decor. Its clean. Friendly staff. Good breafast buffet, with a good selection of hot and cold dishes. Beds are old, worn and slighty uncomfortable. Located close to shops and in the town center. 10 minuts walk to busses from Barcelona.

Good location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Check in was confusing, we were given the wrong room initially but was sorted quickly. Hotel is in great location. Sadly the wifi connection is appalling, the room was incredibly hot upon arrival with two fan units that’s didn’t give any relief to cool the room. We had to have the windows open and it was incredibly busy outside in particular late evening early morning with workers trolleys between the two hotels . (Novotel is next door). The room layout was good, we had a queen room with single bed was great and spacious, just what we needed. The TV channels were limited, whilst advertised as having good satellite channels the choice was poor for guests who didn’t speak French or Spanish, there wasn’t even a music channel or access to radio. The breakfast for the cost wasn’t really worth it, the tea and coffee was of poor quality and un drinkable. The breakfast cooked elements were cold and lots of strange options. Détails upon booking were limited, we weren’t given clear instruction regarding the car park location and where to drop off luggage.

Madame R., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Andorra. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame R., en l’expression de nos sentiments les meilleurs. Manuel Robles

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly and welcoming staff. The rooms are a bit old but comfortable and well equipped.

well accessable

Customer review rating 4.0/5

Saiful Solo - Confirmed reviews ALL

Great customer service and location.

Dear Saiful Fazulul, We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Not very nice welcome

Customer review rating 2.5/5

David S. Friends - Confirmed reviews ALL

Checking in lady seemed like she could not be bothered

Dear David S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Robles

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Other web-users rate our hotel

  • 451 reviews 8.4/10 Location
  • 655 reviews 5.2/10 Room
  • 490 reviews 8.2/10 Service
  • 34 reviews 3.9/10 WiFi
  • 383 reviews 4.8/10 Comfort
  • 308 reviews 8.5/10 Breakfast
  • 208 reviews 3.2/10 Vibe
  • 196 reviews 7.9/10 Wellness Area

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Novotel Andorra

4 stars

At 54 m

See the hotel
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