Mercure Andorra Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,637 reviews

Mercure Andorra Hotel
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+ 18 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Hotel location

Mercure Andorra Hotel

Carrer de la Roda s n
AD500 andorra la vella
andorra

Fax: (+376)87/3652

Check-in from 14h00

Check out up to 12h00

  • EUROLINES:  06 BARCELONA AIRPOR

  • By plane

    BARCELONA DEL PRAT At 200km / 124.29 miles

GPS:42.507908, 1.526859

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Connectivity, minibar, room service... Enjoy authentic decor in the heart of Andorra la Vella. Our family rooms offer up to 50 m² of space. Some have views of the mountains or the gardens.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 307

  • Maximum capacity: 290 people

  • Maximum banquet capacity: 70 people

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Our guest reviews for
Mercure Andorra Hotel

100% genuine reviews from our guests

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ALL Rating 4.2/5

1,637 reviews

TripAdvisor Rating 4.0/5

607 reviews

Excellent Hotel

Customer review rating 4.5/5

Martin Solo - 20/01/2022 Confirmed reviews ALL

Very smooth from check in to check out. Only small issues.

Well located.

Customer review rating 3.0/5

Angela W. Families - 06/12/2021 Confirmed reviews ALL

Staff friendly, buffet great, bed very uncomfortable with a big dip in the middle. Staff offered to change room though. Parking expensive at €23 per night. Rooms really too hot and can’t turn the heat down.

Small room

Customer review rating 2.5/5

Bargallo Couples - 02/12/2021 Confirmed reviews ALL

The room was small, and the bathroom two person can’t stay together. To be a gold member I expected better room

Dear Marçal Bargallo, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel Robles

Good: location - Bad: old, expensive, any detail for being customer

Customer review rating 1.5/5

Anonymous Families - 15/11/2021 Confirmed reviews ALL

Good: location - Bad: old, expensive, any detail for being customer. I paid the same price as a third adult customer and the bed was for a child, very small and uncomfortable.

Dear Marta M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mnauel Robles

A lovely Covid Free stay

TripAdvisor rating 5.0/5

suet385 31/10/2021 TripAdvisor review

2 night get away from hassles and stress was achieved wonderfully at the Mercure Andorra. Stayed mid week, and was upgraded due to Platinum Accor Status - Thank you Lovely room, not much of a view ( city center so did not expect any - The Novotel has slightly better views ) But as we spent most of our time out of the room walking along the river ( 30m from hotel fully paved ) ,a and in the shops it was great. Breakfast buffet was clean and secure with one way systems and masks and hand gel. Good breakfast as well. We ate at the Novotel Buffet for one night for 20€, and it was a good selection of fine dining and rustic food. A good mix. Pool and Spa clean and felt safe, with a booking system for use. Will be back.

Dear Customer; Thank you for sharing your comment with us. We are very pleased to know that we have been responsible for providing you with an excellent stay. It is simply the result that we expect with each guest who visits us. We love knowing that you enjoyed our facilities, services and culinary offerings. You can be sure that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not too distant stay. Kind regards,

Wonderful Welcoming Hotel

Customer review rating 5.0/5

Terrence M. Couples - 27/10/2021 Confirmed reviews ALL

Very friendly (yet professional) check in process, very clean and spacious rooms, well appointed, great breakfast, and a very helpful staff regarding some rather unusual request on our part. Perfectly located. Definitely the place to stay.

Dear Terrence M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Good stay

Customer review rating 4.0/5

Jeremy D. Solo - 20/10/2021 Confirmed reviews ALL

Very large room and quiet as not on the street side. Two issues I had were : 1 The curtains would not pull completely together so there was a gap in the middle which let the light in from outside. They need to be renewed. 2. Ridiculous lack of wall sockets in the room. The only one was at floor level next to the bathroom door so I had to leave my phone there. Shocking really in 2021.

Dear Jeremy D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Well located but a bit bland.

Customer review rating 4.0/5

Christopher J. Couples - 18/10/2021 Confirmed reviews ALL

Very central in the city so easy to walk to all the shops and sights. Car parking was good with proactive parking assistance - well done. Room smallish with no view and bathroom even smaller. No extras in the room (tea, coffee etc). Just one complimentary drink for our Accor status, reluctantly given and rather mean when there were two of us in the room. Mercury bar closed so had to be taken next door in the Novotel. Overall it was fine just don’t expect anything amazing.

Dear Christopher J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Well located

Customer review rating 3.5/5

E. W. Couples - 14/10/2021 Confirmed reviews ALL

A bit disappointing. Although the receptionist was quite welcoming, we did not find our accommodation to be particularly special. The bathroom was minuscule. As a Diamond card holder I expected some kind of compensation. None of the usual benefits were awarded.

Dear Elizabeth W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Great Stay

Customer review rating 5.0/5

Meredith Couples - 03/10/2021 Confirmed reviews ALL

The hotel is very well located within Andorra La Vella, very close to the main pedestrian shopping street but also easily walkable to the more historic center. Staff were friendly and helpful. The room was very clean, spacious and had plenty of surfaces for our travel items. The tub/shower has a curtain, which is a huge positive for me. (I don’t understand the trend in half open tub/showers which leave people cold and the floor wet.) There was a large, tasty selection at the breakfast buffet, and the hours are luxurious at 7:30-10:00. The spa area was fantastic. We often went just after breakfast, when there were few (if any) other people. If I understood correctly, the pool is around 28C and the jacuzzis 34-36C. We used a large surface parking lot (public parking) which is just across the street from the hotel for €14.90/day. Very easy to access and exit. My only complaint, as others have noted, is the lack of plugs or USB ports at the bedsides. In fact, there was only one accessible plug in the room. Overall, we will definitely stay again.

Dear Meredith P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles

Very nice Hotel

Customer review rating 5.0/5

Karin Couples - 09/09/2021 Confirmed reviews ALL

Very nice hotel, breakfast very good, rooms are big

Dear Karin A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles
Customer review rating 4.0/5

M. M. Couples - 07/07/2021 Confirmed reviews ALL

Nice experience. It was not appreciated that almost no one was speaking English in a 4 star hotel. Also it was disappointing that we needed to pay extra 22 euros per day for parking

Dear M. M., We greatly appreciate your comments regarding your stay at the Hôtel Mercure Andorra. I will share your comments with our team. I am confident that this feedback will serve as an encouragement to all of our staff as we strive to continually improve the quality of our services. Parking prices are in line with the country's market, however there is a nearby public car park. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the last. Sincerely, Manuel Robles

no sexism

Customer review rating 5.0/5

Leonard Business - 13/05/2021 Confirmed reviews ALL

Very unusual hotel: men work more welcomingly and have time to do everything with smiles. Men enjoy working and communicating with clients. Women are mistrustful. But overall the hotel is very good

Location is good kind staff

Customer review rating 3.5/5

Joan G. Business - 28/11/2020 Confirmed reviews ALL

I spent just one night for a business trip

Good place to stay

Customer review rating 5.0/5

Jindrich P. Couples - 03/08/2020 Confirmed reviews ALL

I use this hotel everytime when I am in Andorra la Vella. Room are spatious, bathroom euth bathtube, refrige, all works as one expect. Staff is friendly and nice.

Dec trip 2019

TripAdvisor rating 3.0/5

91bernd Family - 24/12/2019 TripAdvisor review

The property is a bit old and tired. But clean enough. I find it a bit pricey for its type but location is very good. They have pretty good breakfast for European standards. Parking is 23Euro per day.

Dear Customer: We very much appreciate your comments regarding your stay. We will send your comments to the corresponding Departments. Best regards. Maxi Guaglianone

Fantastic stay

TripAdvisor rating 5.0/5

slimgem5 Couples - 31/10/2019 TripAdvisor review

We thoroughly enjoyed our stay here. All facets of our experience were great. You should NOT be required to write at least 200 characters when submitting a review. I for one will not do another review due this requirement!

Dear Customer: "the good, if brief, is twice as good". Thank you and see you soon. Bets regards. Maxi Guaglianone

Pleasant hotel

TripAdvisor rating 4.0/5

chuckle2015 Couples - 17/09/2019 TripAdvisor review

Pleasant hotel little difficult to find entrance had to ask at the Novotel. Parking was shared with Novotel and very close. Room was quiet despite being right behind the lift. Bed comfortable. We had both an evening meal and breakfast in the restaurant which were both buffet style. The food was very good but some items suffered by not being hot enough for our taste. Slight hiccup when we came to checkout as our evening meal had not been charged to the room but it was sorted out in the end.

Vacations

TripAdvisor rating 3.0/5

Vincent A Family - 25/08/2019 TripAdvisor review

Good locations. Rooms are a bit oldish. Too bad that the swimming pool was off the day we were there as it was one of the point why we selected this hotel. Beside that, great breakfast and good sercice.

Pleasant stay

TripAdvisor rating 4.0/5

SSMArad_Romania Couples - 05/06/2019 TripAdvisor review

Clean room, good breakfast, great location. Wifi strong, pool pleasant after a long day. Room a little too small for my taste. Front desk personnel very helpful and friendly. Parking is a little expensive and narrow if you have a big car

Dear Customer: Thank you very much for choosing us and for leaving us your comment that allows us to know the experience of our customers about our service offer. Bets regards. Maxi Guaglianone

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