Mercure Andorra Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 480 reviews

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Mercure Andorra Hotel - Image 1
Mercure Andorra Hotel - Image 2
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Mercure Andorra Hotel - Image 4
Carrer de la Roda s n, AD500 ANDORRA LA VELLA, Andorra

Description

Hotel extras

  • Two pools, hammam, gym, sauna, and hot tub

  • Gran Bufet Restaurant, Gastronomic buffet

  • Three meeting rooms for business trips

  • Hotel with a strategic location for sports and mountain activities

  • Parking and comfortable rooms with WiFi

Our accommodation(s)

Hotel location

Mercure Andorra Hotel

Carrer de la Roda s n
AD500 ANDORRA LA VELLA
Andorra

GPS:42.507908, 1.526859

Telephone
Fax +376 00376873652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GRAN BUFET MERCURE

A real family resort should offer the best options. At the Mercure Andorra's Grand Buffet restaurant, you are covered; A free gourmet buffet with a wide choice of daily creations

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  480 reviews

TripAdvisor Rating  3.7/5  701 reviews

A very agreeable and convenient hotel in the heart of Andorra La Vella

TripAdvisor rating 5.0/5

Joe O TripAdvisor review

This is a very agreeable and convenient hotel right in the heart of Andorra La Vella, with a bus stop just outside (La Roda bus stop) that pretty much all bus lines stop at. The staff were friendly and helpful, particularly at the front desk, and the breakfast buffet was delicious and well-ordered. The style of the hotel is classic and restrained, it has a certain character which I found very agreeable. There is a great spa that is free for guests. Yes, some aspects of the rooms could be modernised, eg there need to be more plugs to charge mobile phones, and there could be more lighting in the rooms, but these are minor quibbles. I very much look forward to returning!

Disappointing

TripAdvisor rating 1.0/5

Andres_B_Fernandez Families - TripAdvisor review

I tried to do my evaluation through Accor. It seems that they delete (or not publish) commentaries below their expectations. I hope I can now through Tripadvisor. The reservation process was easy through the App. Communication with the Hotel not so easy, answers delayed in weeks, containing little useful information. We got a room for 3 adults and a 13 y old (1 m 85cm). The so called deluxe room with 2 beedrooms is a room in which two sofa beds are loctaed (in military standard, not in a hotel standard). Asking for bathrobes for the third adult was viewed as an insult by the desk, and not made possible at all. the room was big, smelly, with out-to-date bathroom and only 1, yes, ONE spot of light in the room. This is not useful in 2024 for the standard of 4 persons. asking for a multi-spot was answered with a clear no, as they get stolen... The SPA is nice, but used and frequented as a kid swimming pool, with the jumps & shouts expected in a kids swimming pool. I understand that kids need leisure activities, and we have 3 kids... but the SPA is not the place for it. Same in the breakfast room, you have to take queues because some parents are making sandwiches for the whole family to take to the slopes. Again, if this is desired, make it possible and help these families. If not, please enforce it. As a whole, even with a very good location, this is not the place where you want to be relaxing after ski with adults or grown-up kids. Definitely outdated, too expensive for what they offer and not to the expected Accor-standard.

Overall excellent stay

TripAdvisor rating 5.0/5

kaori T TripAdvisor review

Well maintained 4 star hotel. A perfectly located hotel right in the town centre. 10 minutes walk to busses from Barcelona.Spacious room and bathroom.Minibar was provided in the room, which was lovely. However, there was no more than one electrical outlet in the room. The only one was behind the table. Overall excellent stay. We really enjoyed in Andorra!

Ok

Customer review rating 3.5/5

Bogdan Couples - Confirmed reviews ALL

Great location, near the main street, rooms ok in size but a bit old (classic) in furniture.

Dear Bogdan I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Non responsive, communication lacking, lack of basic amenities.

Customer review rating 1.0/5

Theodore K. Friends - Confirmed reviews ALL

I have written in to ask for help on Andorra as a city and not bothered to reply. Checked in and didn’t have any basic amenities like a water kettle. Appreciate the upgrade though.

Dear Theodore K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 583 reviews 8.5/10 Location
  • 813 reviews 4.5/10 Room
  • 559 reviews 7.7/10 Service
  • 25 reviews 5.1/10 WiFi
  • 441 reviews 4.3/10 Comfort
  • 326 reviews 8.6/10 Breakfast
  • 298 reviews 2.1/10 Vibe
  • 240 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.