Mercure Andorra Hotel 4 stars

Holel is well located, but little disapointed this time, no priority counter for Accor members, room was close to elevater and very noisy due to. In room tooth brush missing. For pool and sauna need 2eur coin for lockers. Breakfast was wery good, staff friendly and smyiling. Car park seems little bit costly per day.

The property is a bit old and tired. But clean enough. I find it a bit pricey for its type but location is very good. They have pretty good breakfast for European standards. Parking is 23Euro per day.

Well located, clean and comfortable room, nice service, excellent breakfast,

Highly recomend this hotel. Nise big, clean rooms, fantastic pool and sauna. Friendly staff.

Hi, I wanted to email to let you know how disappointed I was with my stay on Saturday 30th November. To begin with, I had arrived from Andorra's hospital, having just broken my leg in an accident. It was clear I was struggling to move, but received no support from any staff at the hotel (like a chair to sit in during check in). At check in, I asked if the room had a walk-in shower, as I would not be able to get into a bath-tub. I was told yes. In the room, this was not the case. There was a bath tub and not a walk-in shower. I also asked him if there was room service in the room. He told me no, and that I'd have to go to the buffet to eat. Upon entering the room, I saw that there was in fact room service! The wifi did not work on the 5th floor. When I called reception to ask, the man on the phone simply told me "Andorra was having telecoms issues" and that I could come back down to the lobby to use wifi. Not ideal, seeing as I was struggling to move! I needed to access the internet urgently so that I could arrange a new flight home, as I was advised by the doctors at the hospital to return home for an MRI scan as soon as possible. I had to make my way uncomfortably down to the lobby to be able to use the wifi. Not ideal. The room itself was fine, though quite difficult to move about in crutches and with my leg brace. Of course, that's not the hotel's fault, just something I noticed as a person with reduced mobility. In the morning, I went down to the lobby to check out. I needed to use the bathroom while I was waiting for my taxi, and was told I'd have to go to the first floor to use the bathroom there! I was not offered any support from any of the reception staff, who didn't seem to care that I was struggling to get about. The whole experience made my stay in Andorra even more unpleasant. I certainly never wish to return, which is a pity as Andorra seemed a very pleasant place. Best wishes, Scott H.