Mercure Andorra Hotel 4 stars

Customer review rating 4.2/5 1,522 reviews

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Mercure Andorra Hotel
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+ 18 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salon Paying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Hard tennis court (nearby)
  • Bicycles rental (nearby)
  • Skiing
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 3 Bar(s)
  • Snack & beverage machine
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Andorra Hotel

Carrer de la Roda s n
AD500 andorra la vella
andorra

Tel: +376873602

Fax: (+376)87/3652

Check-in from 14h00

Check out up to 12h00

  • EUROLINES :  06 BARCELONA AIRPOR

  • By plane

    BARCELONA DEL PRAT At 200km / 124.29 miles

GPS :42.507908, 1.526859

Our accommodation(s)

Connectivity, minibar, room service... Enjoy authentic decor in the heart of Andorra la Vella. Our family rooms offer up to 50 m² of space. Some have views of the mountains or the gardens.

Our restaurants and bars

LA BRASSERIE

GRAN BUFET NOVOTEL

Type of cuisine: International

GRAN BUFET MERCURE

Type of cuisine: International

LA BRASSERIE

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

WI-FI

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

WINDSOR

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 307

  • Maximum capacity: 290 people

  • Maximum banquet capacity: 70 people

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Our guest reviews for
Mercure Andorra Hotel

100% genuine reviews from our guests

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ALL Rating 4.2/5

1,522 reviews

TripAdvisor Rating 4.0/5

593 reviews

Very nice Hotel

Customer review rating 5.0/5

Karin Couples - 09/09/2021 Confirmed reviews ALL

Very nice hotel, breakfast very good, rooms are big

Dear Karin A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Robles
Customer review rating 4.0/5

M. M. Couples - 07/07/2021 Confirmed reviews ALL

Nice experience. It was not appreciated that almost no one was speaking English in a 4 star hotel. Also it was disappointing that we needed to pay extra 22 euros per day for parking

Dear M. M., We greatly appreciate your comments regarding your stay at the Hôtel Mercure Andorra. I will share your comments with our team. I am confident that this feedback will serve as an encouragement to all of our staff as we strive to continually improve the quality of our services. Parking prices are in line with the country's market, however there is a nearby public car park. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the last. Sincerely, Manuel Robles

no sexism

Customer review rating 5.0/5

Leonard Business - 13/05/2021 Confirmed reviews ALL

Very unusual hotel: men work more welcomingly and have time to do everything with smiles. Men enjoy working and communicating with clients. Women are mistrustful. But overall the hotel is very good

Location is good kind staff

Customer review rating 3.5/5

Joan G. Business - 28/11/2020 Confirmed reviews ALL

I spent just one night for a business trip

Good place to stay

Customer review rating 5.0/5

Jindrich P. Couples - 03/08/2020 Confirmed reviews ALL

I use this hotel everytime when I am in Andorra la Vella. Room are spatious, bathroom euth bathtube, refrige, all works as one expect. Staff is friendly and nice.

Disappointing

Customer review rating 3.0/5

Judith W. Couples - 14/07/2020 Confirmed reviews ALL

Very dissatisfied with the fact that out of the three linked hotels there was no dinner buffer or bar open .

Good stay

Customer review rating 2.5/5

Orlin I. Solo - 04/02/2020 Confirmed reviews ALL

Holel is well located, but little disapointed this time, no priority counter for Accor members, room was close to elevater and very noisy due to. In room tooth brush missing. For pool and sauna need 2eur coin for lockers. Breakfast was wery good, staff friendly and smyiling. Car park seems little bit costly per day.

Dear Orlin: Thank you very much for choosing us and for sharing with us your comment that allows us to determine what are the points on which we can still improve. We hope to welcome you again very soon. Best regards. Maxi Guaglianone

Dec trip 2019

TripAdvisor rating 3.0/5

91bernd Family - 24/12/2019 TripAdvisor review

The property is a bit old and tired. But clean enough. I find it a bit pricey for its type but location is very good. They have pretty good breakfast for European standards. Parking is 23Euro per day.

Dear Customer: We very much appreciate your comments regarding your stay. We will send your comments to the corresponding Departments. Best regards. Maxi Guaglianone

Excellent.

Customer review rating 4.5/5

Enrique S. Couples - 21/12/2019 Confirmed reviews ALL

Well located, clean and comfortable room, nice service, excellent breakfast,

Exelent stay

Customer review rating 5.0/5

Orlin I. Solo - 08/12/2019 Confirmed reviews ALL

Highly recomend this hotel. Nise big, clean rooms, fantastic pool and sauna. Friendly staff.

Very unimpressed

Customer review rating 1.5/5

Scott Solo - 03/12/2019 Confirmed reviews ALL

Hi, I wanted to email to let you know how disappointed I was with my stay on Saturday 30th November. To begin with, I had arrived from Andorra's hospital, having just broken my leg in an accident. It was clear I was struggling to move, but received no support from any staff at the hotel (like a chair to sit in during check in). At check in, I asked if the room had a walk-in shower, as I would not be able to get into a bath-tub. I was told yes. In the room, this was not the case. There was a bath tub and not a walk-in shower. I also asked him if there was room service in the room. He told me no, and that I'd have to go to the buffet to eat. Upon entering the room, I saw that there was in fact room service! The wifi did not work on the 5th floor. When I called reception to ask, the man on the phone simply told me "Andorra was having telecoms issues" and that I could come back down to the lobby to use wifi. Not ideal, seeing as I was struggling to move! I needed to access the internet urgently so that I could arrange a new flight home, as I was advised by the doctors at the hospital to return home for an MRI scan as soon as possible. I had to make my way uncomfortably down to the lobby to be able to use the wifi. Not ideal. The room itself was fine, though quite difficult to move about in crutches and with my leg brace. Of course, that's not the hotel's fault, just something I noticed as a person with reduced mobility. In the morning, I went down to the lobby to check out. I needed to use the bathroom while I was waiting for my taxi, and was told I'd have to go to the first floor to use the bathroom there! I was not offered any support from any of the reception staff, who didn't seem to care that I was struggling to get about. The whole experience made my stay in Andorra even more unpleasant. I certainly never wish to return, which is a pity as Andorra seemed a very pleasant place. Best wishes, Scott H.

Fantastic stay

TripAdvisor rating 5.0/5

slimgem5 Couples - 31/10/2019 TripAdvisor review

We thoroughly enjoyed our stay here. All facets of our experience were great. You should NOT be required to write at least 200 characters when submitting a review. I for one will not do another review due this requirement!

Dear Customer: "the good, if brief, is twice as good". Thank you and see you soon. Bets regards. Maxi Guaglianone

Pleasant hotel

TripAdvisor rating 4.0/5

chuckle2015 Couples - 17/09/2019 TripAdvisor review

Pleasant hotel little difficult to find entrance had to ask at the Novotel. Parking was shared with Novotel and very close. Room was quiet despite being right behind the lift. Bed comfortable. We had both an evening meal and breakfast in the restaurant which were both buffet style. The food was very good but some items suffered by not being hot enough for our taste. Slight hiccup when we came to checkout as our evening meal had not been charged to the room but it was sorted out in the end.

Vacations

TripAdvisor rating 3.0/5

Vincent A Family - 25/08/2019 TripAdvisor review

Good locations. Rooms are a bit oldish. Too bad that the swimming pool was off the day we were there as it was one of the point why we selected this hotel. Beside that, great breakfast and good sercice.

Pleasant stay

TripAdvisor rating 4.0/5

SSMArad_Romania Couples - 05/06/2019 TripAdvisor review

Clean room, good breakfast, great location. Wifi strong, pool pleasant after a long day. Room a little too small for my taste. Front desk personnel very helpful and friendly. Parking is a little expensive and narrow if you have a big car

Dear Customer: Thank you very much for choosing us and for leaving us your comment that allows us to know the experience of our customers about our service offer. Bets regards. Maxi Guaglianone

Lovely spacious rooms though a bit outdated

TripAdvisor rating 4.0/5

rayochoksi Couples - 30/11/2018 TripAdvisor review

Very well located, just a few through its sister property onto the main street. Hotel is nice but the lobby needs some warmth and colours. Breakfast was extensive and well worth the price. Would have loved to have some good coffee but the machine coffee was not up to standard. Also for such a huge breakfast room and seats only one coffee machine meant long lines.

Dear Customer: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Best regards. Maxi Guaglianone

As always a lovely stay

TripAdvisor rating 5.0/5

suet385 Couples - 04/11/2018 TripAdvisor review

Booked a day before we arrived, as weather for Andorra was forecast heavy snow :)Welcome from reception was wonderful, as they recognised us from our stay a few weeks prio and said the same room is ready for us.Spa area welcoming, and so so needed. Must have spent 5 hours chilling in the pool and hot tub.Will be back in the New Year.

Dear Customer: Thank you for your very kind review and for choosing us. We're happy to know we are going to recive you again in a few days. Thank you for your fidelity. Best regards. Maxi Guaglianone

Top Stay

TripAdvisor rating 5.0/5

jt986683 Couples - 06/10/2018 TripAdvisor review

Stayed one night.Large room, with good sised bedRoom clean and tidy.Robes and slippers for use in the spa / pool area ( that was open and clean )Breakfast was very good with a wide range of food Warm smiles from staff.A very pleasant stay all in all

Dear Customer: Thank you for your nice review and kind words for our services. We are delighted to have served you so well and hope you will be able to return in the near future. Best regards. Maxi Guaglianone

Excellent location & service

TripAdvisor rating 5.0/5

DirkHofkens Family - 27/07/2018 TripAdvisor review

Beautifully located hotel right in the city centre. Warm welcome at reception. Spacious rooms with all comfort and good quality beds. Helpful staff. We booked breakfast and it was a joy. Also the buffet resto is excellent value for money. Kids loved it. The spa on 7th is just great : sauna, hammam, whirlpool ... great to get legs & body back in shape after hiking. If we're in Andorra again, same hotel no doubt.

Dear Dirk: Thank you for sharing your comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities, services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards, Maxi Guaglianone

A good two night stay

TripAdvisor rating 4.0/5

suet385 Couples - 27/07/2018 TripAdvisor review

This is probably the seventh time we have stayed in this hotel, and this was the best stay we have had here by a long way. We are Platinum members of the Accor Hotel loyalty club, and as such we were upgraded from the room we booked to a small junior suite overlooking the river and main road. This was the first time that this has happened with out asking, and it made the whole stay much more relaxed and enjoyable. The room was dated, but clean, with a proper Nespresso coffee machine and mini bar at our disposal which was replenished free of charge each day. The beading was much better than the superior rooms, and the air conditioning worked well. The toiletries were of a good type also. The spa facilities had been improved since we were there last year, and the area was very pleasant to use and relax in. Its just a shame that the lockers need a 2€ coin to use. Our rate included breakfast ( served 7 till 11 ) in the hotel. There was a large and very varied selection of cold and hot food. However the hot selection could have been a little hotter for English tastes. The wine was appreciated ! ( Yes wine is served for breakfast ). We had room 389

Dear Customer: Thank you very much for your very kind review. All the reviews are very important for us, but even more the reviews of our repeat customers. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Thank you for still choosing us. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Bets regards. Maxi Guaglianone

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