Mövenpick Resort & Spa Bintan Lagoon 5 stars

Customer review rating (ALL Rating) 4.6/5 923 reviews

Mövenpick Resort & Spa Bintan Lagoon - Image 1
Mövenpick Resort & Spa Bintan Lagoon - Image 2
Mövenpick Resort & Spa Bintan Lagoon - Image 3
Mövenpick Resort & Spa Bintan Lagoon - Image 4

Description

Hotel extras

  • Nestled on a white sandy beach featuring 408 stylish rooms overlooking the South China Sea.

  • With gastronomy at its heart, featuring five unique dining destinations.

  • The Recreation Village - blending family fun and fitness in one vibrant hub.

  • 11 versatile meeting spaces spanning over 2,000 sqm

  • Access two world-class golf courses designed by renowned Jack Nicklaus and Ian Baker-Finch

Our accommodation(s)

Book this hotel
Room 1

Enjoy a relaxing getaway where every delightful detail has been crafted for your comfort with a daybed and private balcony. Wake up to blissful garden views, pour yourself a refreshing cup of coffee, live like a king with Mövenpick.

  • Views:

    Garden View

Max. number of persons
3
Area
From 37 m² / 398 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 37 m² / 398 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
  • Accessible room

Rediscover your connection to nature with expansive ocean view. Enjoy an uncomplicated stay, a daybed, private balcony and coffee and tea-making facilities will help you restore body and soul. Mövenpick is your gateway to a nature-inspired getaway.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 37 m² / 398 sq ft

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Immerse yourself in the beauty of nature, with a delightful stay, complete with coffee and tea-making facilities and a daybed. Framed by panoramic views of the ocean from your private balcony, you'll find tranquillity at every step of your stay.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 37 m² / 398 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

With verdant garden views and a private terrace with lounging, dining, and coffee and tea-making facilities, this is the perfect blend of comfort and convenience. Relax in an elegant lounge or simply unwind and enjoy the serene scenery around you.

  • Views:

    Garden View

Max. number of persons
3
Area
From 53 m² / 570 sq ft

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Find delightful design and natural beauty at every turn, with private terrace and lunging and dining facilities. After a blissful night's sleep in a King bed, wake up to a fresh cup of espresso with verdant garden views.

  • Views:

    Garden View

Max. number of persons
3
Area
From 53 m² / 570 sq ft

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Open the window onto your private terrace and sun loungers and breathe in the fresh ocean air our elegantly appointed Premium Terrace Twin rooms give you and your family a connection to nature, complete with tea and coffee facilities and minibar.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 53 m² / 570 sq ft

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Looking for an oceanfront escape with sophistication? Our Premium Terrace rooms offer lounging and dining facilities, a private balcony, and a daybed with panoramic sea views. The perfect setting for an unforgettable getaway.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 53 m² / 570 sq ft

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Doorways provide 32” clear width

Temperature Air Control

  • Air Conditioning

Suite

Ambassador Suite

Indulge in opulence with ocean views, a living and dining room, and private balcony. Features 50 and 65-inch TVs with soundbar, turndown service, and exclusive Executive Lounge access for added sophistication.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 111 m² / 1194 sq ft

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Presidential Suite

For our most illustrious guests, this suite blends space and elegance with a living and dining room, 50 and 65-inch TVs, and soundbar. Enjoy ocean views, Executive Lounge canapés, and turndown service throughout your stay.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 148 m² / 1593 sq ft

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Hotel location

Mövenpick Resort & Spa Bintan Lagoon

Jalan Indera Segara Site A12, Sebong Lagoi Teluk Sebong, Kab Bintan Kepulauan Riau
29155 Bintan
Indonesia

GPS:1.19172, 104.42421

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 408 rooms
  • 3 rooms for people with reduced mobility
  • 80 connecting rooms
  • 408 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

5 Restaurants

One Bar

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

11 Meeting rooms

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Children''s TV Channels

Well-being

Ocean Pool

  • Outside
  • On site

Recreation Village Pool

  • Outside
  • On site

Fitness center

  • On site

Sports and leisure

Croquet

  • On site

Golf Additional charge

  • On site

Private beach

  • On site

Table tennis

  • On site

Dart board

  • On site

Yokatta Izakaya & Bar offers an authentic Japanese dining experience with yakitori, sushi, udon, and tempura, crafted by our skilled Japanese chef. Enjoy premium sake from our curated bar, making it perfect for casual dining or special celebrations.

Klon-Tong Deli combines Bintan's 1980s-inspired décor with Mövenpick's culinary excellence. Enjoy local delights, fresh pastries, artisanal ice creams, and specialty coffee, along with Mövenpick's signature Chocolate Hour for a nostalgic experience.

The Sports Lounge, located in the Recreation Village, serves Western comfort food like burgers, wings, and fresh salads, plus a kids' menu. Enjoy eco-friendly ingredients, smoothies, specialty coffees, cocktails, live sports, and a fun, social atmosphere.

Soñada, Bintan's only two-storey beach club, blends Pan-Asian and Italian flavours, tropical cocktails, ocean views, live DJs, a pool, and beachfront cabanas, accommodating up to 245 guests.

Ocean Pool Bar is a swim-up bar at the main pool, offering a selection of light snacks, finger foods, and tropical cocktails. Relax and unwind as you enjoy refreshing drinks while soaking in the water, all in a peaceful and serene setting.

When you stay at Mövenpick Resort & Spa Bintan Lagoon, you can take a refreshing dip in a lagoon pools, sip a curated cocktail poolside, or simply soak up the sun.

Our state-of-the-art gym is open 24 hours, ensuring you can maintain your fitness routine at any time. Equipped with modern facilities, it's perfect for an energising workout day or night.

Shantara Spa & Wellness is a tranquil sanctuary where relaxation meets rejuvenation. Inspired by nature and holistic wellness, our curated treatments and skilled therapists create personalized experiences that leave you refreshed, restored, and renewed.

Craft your dream wedding with us. Our selection of elegant events venues and facilities can be tailored to fit your vision, creating memories to treasure forever.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  923 reviews

Customer review rating 4.5/5

Alexander P. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Henri H. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Mun C. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Philipp O. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Gabriel Z. C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Henri H. Couples - Confirmed reviews ALL

Staff were really helpful and were very happy to make our stay very welcome.

Customer review rating 5.0/5

Mun C. Families - Confirmed reviews ALL

Everything is five stars here . The hospitality of every staff here was welcoming and great . The amenities were perfect too .i would like to thank the hotel for such a nice experience . In addition , my rooms were ready as I arrived earlier . And they even found my child’s soft toy that was lost in the lobby . Thank u Mövenpick.

Customer review rating 4.5/5

Philipp O. Couples - Confirmed reviews ALL

Toll

Customer review rating 5.0/5

Gabriel Z. C. Couples - Confirmed reviews ALL

Amazing facilities and well-maintained grounds. Our stay was wonderful, largely thanks to the exceptional hospitality shown by the resort staff. Their warm smiles and consistently excellent greetings went a long way toward making us feel truly special.

Customer review rating 5.0/5

Ben T. Families - Confirmed reviews ALL

Right from arrival to departure, we received great service and thoughtful attention to our needs. The facilities were excellent. We loved it

Customer review rating 5.0/5

Kinkar M. Friends - Confirmed reviews ALL

It was a great experience enjoyed the stay . Enjoyed the F&B offerings. Amazing service experience began with Check-in & goes on after checkout as well .

Customer review rating 4.0/5

Natasha D. S. Friends - Confirmed reviews ALL

Nice room, good amenities, lovely beach, delicious food. Dinner buffet is really worth the price. I used the gym and also went for walks. I will definitely return.

Customer review rating 5.0/5

Dinesh S. K. Families - Confirmed reviews ALL

We had a wonderful stay at Movenpick, celebrating my fiancée’s birthday with our family. The resort provided a lovely atmosphere for a special occasion, and we truly appreciated the warm hospitality and thoughtful efforts of the team to make our stay memorable and special room set up and amenities. Special thank you to Vian who escort us to our room and property tour, Rika, Jeje, Praditya,Mariana, Zainal and team made the celebration special with thoughtful gestures, while the chef Massimo and Kinker kindly checked on us during dinner and breakfast. The warm farewell from Front Office Manager and his team was truly memorable. . Their warm hospitality and personal touches made my fiancée’s birthday celebration memorable. Thank you to the all team for making our stay enjoyable and meaningful.

Dear Guests, Thank you for sharing such a heartwarming review! We are delighted that you chose Mövenpick Bintan to celebrate your fiancée’s birthday with your family, and even more pleased to know that we helped make this special occasion so memorable. It is wonderful to hear that the room arrangements, thoughtful amenities and personal touches throughout your stay contributed to such a meaningful celebration. A very special thank you for recognising Vian, Rika, Jeje, Praditya, Mariana, Zainal, Chef Massimo and Kinker. I will be delighted to share your appreciation with each of them. I am equally pleased that the warm farewell from our Front Office Manager and his team left such a lasting impression. For me, hospitality is about much more than providing beautiful facilities and good service. It is about creating genuine connections and moments that our guests will remember long after returning home. Your experience is a lovely reflection of that philosophy. Please extend our warmest birthday wishes once again to your fiancée, and thank you for allowing our team to be part of such a special family occasion. We sincerely look forward to welcoming you all back for many more happy celebrations! Warm regards, Richard Margo General Manager

Customer review rating 3.0/5

Huiru X. Couples - Confirmed reviews ALL

Overall the stay was okay, cocktails at the Ocean pool bar was pretty good. Housekeeping on making up our rooms was kind of half assed sometimes, on our 2nd last day our empty water bottles weren’t replenished and also the sanitary bags. The hotel lobby itself is gives off a very zen and relaxing vibe but the resort markets itself very heavily on being family friendly so there’s kids like everywhere i don’t think it rlly fits the first impression i got from the lobby On my first day i tried going for the chocolate hour they offer but it was quite impossible to get to the chocolate fountain because all the kids were just crowded there and the marshmallow was out almost instantly. The breakfast buffet is okkkaaayyy, i liked the assortment of sambals and smoothies! but the fried chicken was impossible to chew into… are there no quality checks on the food before adding it into the rotation? Fish doesn’t taste fresh either Also there were times in Klong Tong and Port19 where ive chosen a table and want to sit but the seats are dirty… i don’t think thats a very good look for the resort The gym was nice and clean though! I was there almost everyday. I also tried a private reformer pilates class and enjoyed it, the instructor was warm and friendly. Overall what made me happy everyday I was there was the helpful and friendly staff. Thank you for your services!

Customer review rating 5.0/5

Vera S. Families - Confirmed reviews ALL

Kids friendly

Customer review rating 3.5/5

Ying X. R. T. Families - Confirmed reviews ALL

It was a good time for the kids and adults. Facilities are new and varied. There were lots to do at the resort. However check in could be much smoother without having to wonder what to do.

Customer review rating 4.5/5

Tze Y. O. Families - Confirmed reviews ALL

we love our room. it was clean and comfortable. The staff was friendly and helpful

Customer review rating 3.0/5

Anuj K. Families - Confirmed reviews ALL

An okay Hotel. Definitely not a 5 star. Lots of small issues needs to be fixed before this can be recommended. Most importantly they shouldn't expect people visiting them to preorder meals for lunch and dinner if one is not interested in Buffet. Also lots of safety concerns on ramps leading down to the pool. Staff are excellent, housekeeping needs a lot to improve. Communication at front desk needs a lot of improvement, guests are not expected to repeat their request over and over to different front desk personal when the shift changes, they need to keep track and pass the information. Departures and arrivals must be coordinated so that the guest feels confident that their details have not been forgotten or lost in translation.

Customer review rating 5.0/5

Yoke K. O. Couples - Confirmed reviews ALL

Everyone was very polite and helpful. The hotel is very nice and clean. I really enjoyed my stay.

Dear Guests, Thank you for your lovely feedback! We are delighted that you enjoyed your stay and appreciated the cleanliness and comfort of our resort. It is particularly rewarding to hear that the politeness, friendliness and helpfulness of our Heartists® made such a positive impression. Genuine hospitality is at the heart of everything we do, and I will be delighted to share your kind words with the entire team. Thank you again for choosing Mövenpick Bintan. We sincerely look forward to welcoming you back for another wonderful stay! Warm regards, Richard Margo General Manager

Customer review rating 5.0/5

Peter K. Families - Confirmed reviews ALL

Great amenities, great staff, didn’t need to leave the resort during our stay

Dear Guests, Thank you for your wonderful feedback! We are delighted that you enjoyed such a comfortable stay and appreciated the variety of amenities and facilities available throughout our resort. Your comment that you never felt the need to leave the property is a particularly lovely compliment! Our ambition is precisely to create a destination where guests can relax, explore, enjoy great food and activities, and simply make the most of their time together. I am equally pleased that our Heartists® contributed to making your stay so enjoyable. We look forward to welcoming you back to Mövenpick Bintan for another memorable getaway! Warm regards, Richard Margo General Manager

Customer review rating 3.0/5

Ciaran L. G. Families - Confirmed reviews ALL

Overall, we had a lovely stay at Mövenpick Bintan. The rooms were excellent, the facilities were great, and the food was pretty good. Unfortunately, two issues really affected our experience. On our final night, the TV kept turning itself on at full volume every 10 minutes or so, repeatedly waking us up. Despite turning it off each time, it continued happening throughout the night. I eventually called reception at 3 am, and it was fixed about 30 minutes later. It made for a terrible final night. The Wi-Fi was also unreliable, dropping out repeatedly throughout our four-night stay, which really isn't acceptable for a five-star resort. It's a shame because we genuinely enjoyed everything else about the property. Without these two issues, we would have been extremely satisfied with our stay.

Dear Guests, Thank you for sharing your feedback. I am pleased that you enjoyed our rooms, facilities and dining experiences, but sincerely regret that two technical issues affected an otherwise lovely stay. Being repeatedly woken during the night by a malfunctioning television is certainly unacceptable, particularly on the final night of your holiday. Please accept my apologies for the disruption to your sleep. Although our team eventually resolved the issue, I fully appreciate that this did little to restore your night's rest. Regarding the Wi-Fi, I would like to provide some context. During your stay, both Bintan and Batam experienced a major island-wide power disruption, requiring operations to rely on backup generators. The subsequent transitions between generator and public power supplies caused temporary fluctuations in internet connectivity, including interruptions affecting both of our internet service providers. Our IT team has confirmed that these interruptions were limited, with connectivity otherwise operating normally. Nevertheless, I understand how frustrating any interruption can be, particularly when you are relying on a stable connection. Island life certainly has its charms, although occasional infrastructure challenges are rather less charming! Thank you again for your balanced feedback and for recognising the many aspects of our resort that you enjoyed. We sincerely hope to welcome you back for another relaxing stay, without any unwanted interruptions, especially to your sleep! Warm regards, Richard Margo General Manager

Customer review rating 4.0/5

Emest C. Families - Confirmed reviews ALL

how just maybe a comment that the baby cot is very low and difficult to use. the bottle warmer is a little dirty. swimming pool abit dirty for kids but overall pleasant stay with friendly staff.

Dear Guests, Thank you for sharing your feedback. I am pleased that you and your family enjoyed a comfortable stay and appreciated the friendliness of our Heartists®. I also appreciate your comments regarding our baby facilities. Travelling with a little one requires extra comfort and convenience, and I understand that the low position of the baby cot made it less practical to use. Your observation is helpful as we review the equipment provided for our youngest guests. I am particularly sorry that the bottle warmer was not as clean as it should have been. This certainly falls short of our hygiene standards. Your comments regarding the cleanliness of the children's pool will also be shared with our Recreation and Engineering teams for their attention. Thank you again for your constructive feedback. We are delighted that your overall experience was pleasant and hope to welcome your family back for an even more enjoyable stay. Warm regards, Richard Margo General Manager

Customer review rating 4.0/5

Maria A. Families - Confirmed reviews ALL

Friendly staff and quite alot entertainment to do

Customer review rating 4.5/5

Jamie N. Families - Confirmed reviews ALL

Was a relaxing family retreat although food options were limited (prefer more local options to be included at eateries rather than pizzas, burgers, pastas)

Dear Guests, Thank you for sharing your feedback. I am delighted that you and your family enjoyed a relaxing retreat at Mövenpick Bintan. I also appreciate your comments regarding our dining options. While international favourites such as pizzas, burgers and pastas remain popular with many guests, I fully understand your preference for a wider selection of local Indonesian dishes. After all, discovering the flavours of a destination is an important part of the holiday experience! I will gladly share your suggestion with our Executive Chef and culinary team as we continue to review and develop our menus. Thank you again for choosing our resort. We sincerely look forward to welcoming your family back for another enjoyable getaway, hopefully with even more local flavours to discover! Warm regards, Richard Margo General Manager

Other web-users rate our hotel

  • 355 reviews 8.2/10 Location
  • 619 reviews 9/10 Room
  • 1,188 reviews 9.3/10 Service
  • 15 reviews 5.5/10 WiFi
  • 458 reviews 9.7/10 Vibe
  • 310 reviews 8.9/10 Cleanliness
  • 262 reviews 9.4/10 Breakfast
  • 249 reviews 8.9/10 Comfort

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